GO2bank: Mobile banking Customer ServiceGreen Dot Corporation

GO2bank: Mobile Banking Customer Service

  1. GO2bank: Mobile banking Customer Service
  2. GO2bank: Mobile banking App Comments & Reviews (2024)
  3. GO2bank: Mobile banking iPhone Images
  4. GO2bank: Mobile banking iPad Images

Don't let a big bank make you feel small. GO2bank™ is the banking app built for everyday people.

No surprise fees
Say no to monthly fees and hidden fees² and yes to keeping more of your money. No monthly fees with eligible direct deposit¹. Otherwise, $5 per month.

Early paydays and more ways to save
Get your pay up to 2 days early and government benefits up to 4 days early with direct deposit⁶. Withdraw for free at our free nationwide ATM network⁷. Earn more with an APY on savings that's well over the national savings rate average¹¹.

Built-in backup
Stay covered when you overspend with up to $200 in overdraft protection after eligible direct deposits and opt-in³.

Credit building
With the GO2bank Secured Visa® Credit Card, climbing to better credit is easier with no annual fee⁵, no credit check⁴, and no impact to your credit when you apply.

Account protection
Keep your money safe with just a tap on the app with lock/unlock your card⁸. And we'll send fraud alerts if we ever see anything shady¹⁰.

A bank you can trust
We're a Member FDIC bank and a brand of Green Dot Corporation, which means your money is federally insured⁹ and never held by a third-party bank.

Download the app to open an account or visit GO2bank.com to learn more.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

See Deposit Account Agreement at GO2bank.com/daa for fees, terms and conditions.

1. Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement period.
2. See our simple fees chart at GO2bank.com.
3. Fees, terms and conditions apply.
4. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Eligibility criteria applies. Other fees may apply.
5. Annual Percentage Rate is 22.99% and is accurate as of 1/1/2024. For additional information about Annual Percentage Rates, fees and other costs, see GO2bank Secured Credit Cardholder Agreement and Security Agreement at GO2bank.com.
6. Early direct deposit availability depends on payor type, timing, payment instructions and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.
7. See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply.
8. Previously authorized transactions and deposits/transfers to your account will function with a locked card.
9. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
10. Message and data rates apply.
11. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Fees on primary deposit account may reduce earnings on your savings account. APY may change before or after you open an account.
12. Early tax refund deposit applies to federal tax returns filed directly with the Internal Revenue Service (IRS) and depends on IRS timing, payment instructions and bank fraud prevention measures. The name and Social Security number on file with the IRS must match your GO2bank account to prevent fraud restrictions on the account.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

Technology Privacy Statement - https://www.go2bank.com/techprivacy

GO2bank: Mobile banking App Comments & Reviews

GO2bank: Mobile banking Positive Reviews

Kindria ShacklesAt this time I'm currently happy with my decision to use the GO2Bank and the GO2Bank Credit Building accounts as of this moment I believe that I have chose and made the right decision to do this as I am trying to fix and rebuild my credit as my husband to be and I are trying to buy a home in the very near future and my credit is damaged due to my first marriage and his is a little of two things he has none or very little credit and/or his first marriage as well has played a big factor in his credit issues as well! So with these cards we are hoping to build and rebuild a bigger and better credit limit for the both of us and pray that in the very near future will be able to purchase our home as we are wanting!!.Version: 1.21.0

BummedIt started out really good banking with GO2Bank. So much so that I endeavored into a GO2Bank secured Credit Card. Then I noticed twelve unauthorized transactions and opened a dispute claim. I put in the leg work and submitted a dispute packet as directed that included all supporting documents like a police report, correspondence with other parties and banking institutions that were involved, and a detailed dispute letter. The packet was submitted via USPS mail as it was the only option; so one can imagine the lengthy timeline from opening the dispute claim to finally getting GO2Bank’s response and outcomes. Well, in the end it did not go in my favor and lost hundreds of dollars. The unfavorable dispute ordeal made me divide to change my direct deposit from GO2Bank to my other checking account. I later realized that the GO2Bank secured credit card payments could only be made from the checking account. So I aimed to utilize the Debit Card Transfer feature with GO2Bank but that isn’t going so well with transfers being rejected my funds have been held for 7 or more business days before being available. This makes making the monthly credit card payments challenging. I am still in limbo about closing my accounts with GO2Bank but hesitant for it may influence my already low credit score. I thought using GO2Bank banking services was going to help me to improve my credit score but so far it does not seem as such..Version: 1.17.0

Better bank than mostI’ve been with GoBank for years and switched over to GO2bank. Getting my money switched was frustrating and confusing, but it worked out in the end. (I originally gave it 1 star due to the frustration, but it all fixed itself in the end.) The only reason I’m not giving it 5 stars is because many useful financial apps like Experian or Acorn do not recognize GoBank/GO2bank. They are never listed. I can’t even request GO2bank to be added to Experian cause there’s a digit in its name. Even when I tried to connect my GoBank account to GO2bank through Plaid, nothing came up when searching it. It’s ridiculous that other companies don’t recognize it even though it’s been around a long time and I was online banking with them way before other online banks started such as Chime. I think if there is a way to fix it. It would help customers out so much. One more small critique is I liked the simplicity of the GoBank app home page. I don’t like GO2bank’s. I’d like to be able to clearly see my account, see any savings, transfer funds, etc. in one place like GoBank..Version: 1.19.0

I do like itI haven’t had any trouble with my funds being available. My direct deposit is prompt and goes through fine. My problem is the app and browser log in. It works most of the time but sometimes I’ll get a notification and click on it to look, at which point the system tells me my log in has failed. It sends me a prompt follow up email that there was “a failed log in attempt” from an untrusted device. The problem is, my account name, password and device are 100% accurate but the software just can’t seem to identify me as such. I’ve had to uninstall the app and change passwords on multiple occasions which snarls other payment processors and schedules I have previously set up. I’m hoping this can get sorted out as I already have multiple accounts that will be highly inconvenient to close. I’ve not had any success with the customer service channels to this end. Update: Thank you for responding. I see now it was my device that wasn’t being recognized, which I was able to remedy..Version: 1.60.0

App logs outI’m ok with this bank but update the app. Include a dark mode theme and fix it so when you get logged out due to inactivity that I don’t have to restart my phone every time. Make the app more like Current bank. Maybe allow us to buy Crypto or at least send money to friends. Overdraft protection is a joke because you suspend it all the time even though I’m approved for up to $200. I got suspended for going $40 overdraft and then I might have to wait another month even though I get weekly direct deposit. Fix this app and make it more secure to prevent people stealing from my account. If you don’t improve it then I’ll switch back to Current bank account..Version: 1.51.0

GO2 Vault ready for meGO2 has a great way to save store use funds at a seconds notice. Problem only I see is that it is next to impossible to get a real person to take your call. Example this Labor Day I am being charged for three reservations or $700 out of a secured Visa account. Easy enough I put money into my visa yet it takes a bit to get it back. I am still trying to talk to a person so my charges I do not in cure are credited back. Bottom line they do what they say get you 4.5 percent on funds the market can eat in a half hour and have never let me down to date. GO2 beats Chime hands down has my back and blows Venmo out of the water. R.Version: 1.64.0

Save and secure banking on-line!Banking on-line without the hazzle of driving to the bank. I receive social security and with direct deposit, I have the ease of knowing exactly when my money is deposited. I receive my direct deposit six days prior to the usual 4th Wednesday of the month. This bank has several incentives that I like. Example; over draft proticyion up to $200 with direct deposit and only $12 overdraft fee ! There are are so many incentives, can't mention them all. You will be very happy if you switch, oh, if you bring family & friends to bank with GO2 Bank, they automatically get $50 & you receive $50 too..Version: 1.41.0

Rodney RichardsTo whom it may concern, I am sorry for being upset on the phone this evening cause I thought someone had got my card and had intentions of using it. The professional that waited on me was very good at settling me down and explained to me that my debit cad was current and active and the other card was in the mailbox and it was a credit card that I forgot about. I went to mailbox and sure enough it was just like she said . I feel bad for being unprofessional with her and I thank her for being understandable as well as nice . She is an awesome person and I hope she continues being very respectful And professional. Thanks again.Version: 1.48.1

Online bankingI don’t know why I haven’t done this before. It is absolutely the easiest thing I’ve ever done. Transferred my retirement check to this bank account and it came in two days early. Will never go back to a regular bank. I am amending this because I tried to deposit a check that my boyfriend gave me which I get every month for household expenses and tried five times and it would not go through. Finally ended up going to the bank to cash it now I have to figure out how to get the cash in the bank account. You guys need to work on that and get that glitch fixed..Version: 1.13.0

Great Savings!!I started to use this account to save my money because the other online fintech was kind of a waste of money. They charged me $8/month just to use their, like, .1% savings account and for some live assistance service I never used. Their app was much more aesthetically pleasing and they had a great look, but that’s it really. So I’ve been moving my money to GO2BANK to make sure I can save at least a little bit. I’m not super impressed with the design of the app (that’s what I liked about my other)!! This service is 50x better though because no fees if I direct deposit and the savings. But I think y’all could make your app/platform a little bit sleeker.Version: 1.56.0

RevviI really love this go to I was able to, and I love how it gives you notification your card so that we can make sure transaction all accounted for. Everything was very easy and manageable. I not too happy about the $15 fee from the overdraft protection that happened the first time I got my direct deposit but I did that never happened again because it also shows your credit score just went up 24 points less than two weeks so I know it’s working, I’m doing I’m gonna keep it up. Thanks. Pay my credit cards money, budget savings plane ticket 5 star.Version: 1.67.0

My review of personal experience with GO2bankI have completely been satisfied with my banking experience. Never a problem never been victim of Identity theft. Everything is easy and all options are with a push of a few buttons. Applied for the credit building credit card. Like a lot of people I was young and cared less about my credit. Also as many I wished I cared more so let’s try to rebuild and back better. I hope the feature works for me but I honestly have no doubts. #1 satisfied customer.Version: 1.31.0

Target only issue but everything else is goodI have had many issues at target and it’s only in the early stages of being a member of go2. Any sttem Tj use v card at target it would get shut down for suspicious purchase and anytime over 500 dollars would also lock it up but I love this mobile nano for the full control at your app and unlike a competitor or different option for mobile banking this is 40x better for issues needing customers services M as the other big competitor do not have that, just a elk untrained dept at other choices? Go 2 Beni hss much more responsive resources and never had an issue unresolved.Version: 1.34.0

Why I give a five star ratingI have Mr. messed up on my bank account had a regular online bank due to that I need to get a debit card so for you all have been very especially right now I’m a new account and the rating is good your head looked out for me better than a bankWhat do you what happens call the people I have talked to And chat with have been greatI am looking forward to seeing what the future is going to bring I’m soon as a can I will beDirect deposit my check as soon can thanks.Version: 1.44.0

Customer Service more like USELESS serviceDon’t bother trying to get a live person on the phone, or one that speaks good English. GO2 pushes their app on everything and anything you need. We all know that is virtually impossible for an app to know every situation that can come up. You need a live person to speak with 24/7. Bottom line…they (CS) sees what you see on the app. They sound like robots and will repeat over and over the same line. I think the one person a got on the phone had just woken up. I could tell by the way she answered the phone. You all know what that sounds like, cuz you’ve done it right? So unprofessional. And end the USELESS..Version: 1.37.0

GO2Bank has changed my finances for the betterGO2Bank has very transparent & easy to use mobile app that has changed my view completely in regards to trust and understanding online banking- I know my finances are safe & I feel comfortable navigating their site & mobile app- I am on Social Security & a fixed income & I know exactly where & what & to whom in regards to my income- I cannot imagine going to a traditional/ slow/confusing bank anymore- Thank you, Thank you , Thank you GO2Bank , Sincerely , Julie A Smith.Version: 1.39.0

Do not bank hereI had fraudulent charges on my card and they said it will take 30 business days to remove. The 2 places that charged are know for fraudulent charges and other banks automatically block but not go2. They are a scam bank. Go2 bank developer replied with call them they will help, I did they said 30 business days to remove fraudulent charges. Other banks stop these companies from charging automatically that you allowed. Do not use Go2 bank..Version: 1.25.0

Alright, but lackingImagine you can’t find out your balance because there is no widget available, and when you go to log in you’re told they’re having issues so you can’t. I frequently run into this same problem, where I am unable to login to check my balance. If I didn’t use their secured credit card I would close this account due to no widget, and consistent issues with not being able to see my balance. Maybe they fix this down the road. I will continue to recommend alternatives like chime until then..Version: 1.69.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.69.0


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GO2bank: Mobile banking iPhone Images
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GO2bank: Mobile banking iPad Images
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