Etsy Seller: Manage Your Shop Customer Service

Etsy Seller: Manage Your Shop Positive Reviews

New app is good!!There are lots of negative reviews on the new Etsy seller app. I was reluctant to get it because I hate change in general but honestly it’s pretty cool. The layout is a lot more sleek and modern than the old “Sell on Etsy” app. There is an option to ‘copy’ a preexisting listing and make necessary edits (very helpful tool if listing multiple items that are similar but have a few different details and/or need different photos). You can now post public replies to you reviews which is a very nice feature that was not previously available. The only thing I don’t like is this new app doesn’t have the ‘Sell with Square’ tab which I actually used for craft fairs. Also the Etsy transaction fees are getting kind of insane but I guess that doesn’t have to do with app directly. Anyways, just wanted to say if you’re freaking out because the old app says it’s being shut down on May 23 - download the new one..OctopusWagonVersion: 1.42

The old one was betterI really wanted to like this but there are so many features that are missing or only half function. For example, I can barely find my own listings - sometimes I will type something like “necklace” trying to locate an existing listing to share with a customer or on social (or trying to copy an old listing) and it will tell me there are no listings at all with that term in them when there are dozens of necklaces in my shop. This happens with several different terms, making it difficult to locate most items from my vast inventory. I also don’t see anywhere to rearrange my shop listings either, which I love to do on the go as this function eventually malfunctions when editing it on a pc or laptop. Having to renew expired listings individually, one by one (and not being able to easily tell that I have expired listings from my dashboard) is a minor inconvenience that makes renewing listings a task for the computer now. I also wish I could search “all” of my current and previous inventory in one category instead of only being able to search my active, expired, sold categories one at a time. One positive thing is I like being able to see who is a repeat customer. I wish I could easily pull up their past orders though. I also like the option to add content via “Explore”. All in all it needs some work and I think we deserve the investment into making it more efficient!.E29385Version: 1.49.1

Inventory, tracking, & DraftsIt is sooo frustrating when I’m trying to do inventory and I cannot find a piece! It is a bracelet for example and I search more in depth Pearl Bracelet nope nothing. Sometimes I don’t even see it in all the bracelets?? So I go back out go to my full shop and have to go through all the pages to find it!! Then I go into the listing and make sure I have it in the right section & IT IS!!! This is super frustrating & an inventory nightmare!! My next frustration is tracking. I cannot believe Etsy has not come up with a way for us to put into the “tracking info” a number when selling in person??? I was just using a tracking number that was already used and it worked for years. But now I cannot do that and my rating for shipping has gone down. When the customer not only got the piece earlier than if it was shipped, then left me a 5 star review and wonderful message in my shop!!! My last complaint is WHY did they change (Create Draft)when I am putting in a new piece of inventory into my shop I have to completely finish all fields of the description!!!! I cannot start it then save it as a draft??? Why even have this option if you have to finish it?? I LOVED the old one I could go in start a new listing then if I got busy I could save it then go back later & finish it then post..JuliemariestudioVersion: 1.57

Customer Service is NOT user friendlyI have been trying to figure out why my shop was suspended due to information they said needed corrected but was already correct, and the forms gave me error messages every time I tried to submit them, even though the info on them is the exact same as they have on file. I FINALY got through on their chat system (which is also impossible to find a direct link to), and was connected to Andrea. She told me she would get me connected to the correct department, then she left the chat, someone else joined, and then it kicked me off. I went through the same steps to connect to chat again, however this time it would only let me send a message that would be answered in 1-2 days. Meanwhile, my shop is suspended on a weekend when I get the most traffic, and I can reach exactly zero humans to get help. Holy cow, Etsy. Do better for your sellers!!.BabyGirl82311Version: 1.41

Love the new direction: fix the bugs!The good: This app is SO much easier to use than the old one. I LOVE that I can print my postage straight from the app. Also, the way your orders automatically connect to the buyers messages is such a great timesaver now! I wish there was a way I could print multiple postage labels at a time like I could from a web browser—maybe a future update? The bad: there is a significant loading time for messages and orders. I constantly have to refresh and often miss things because it just isn’t as speedy as my notifications. There are glitches. I’ve gotten WAY more “Contact Etsy Support” messages with this app than I ever had before with the old app. Currently I cannot even access my orders nor my messages so my production is at a standstill while I wait for whatever glitch to be resolved. What’s more frustrating is the lack of instant support for sellers. Not only are the sellers and buyers funneled through the same support hoops, but to try and contact support you have to wade through redundant questions and inaccurate answering bots only to have to wait days via email…and it still was a bots’ wrong solution. For as much work as we the sellers on Etsy bring to the platform I’d like to see Etsy put that much in for supporting us. After all Etsy is selling service to us artisans. I like the new direction of this updated app andI will update my review stars when Etsy fixes some of the problems..MJandersonhereVersion: 1.38

Doesn’t do what I need (Updated)Every time I needed to do something for my shop on my phone, I couldn’t get it done in this app. I switched back to the old app and am now able to do what I need to do from my phone again. Use “Sell on Etsy” instead. This app will do some things, but mostly isn’t worth having. Update 4-7-23: I have had to move to this app after the other was phased out (or my phone just stopped running it). I am pleased with some of the new features, but the app still doesn’t do everything I could do with the other. Creating listings is simpler in this app, and I hope to be able to add photos to private listings when creating them soon. This app was definitely released too early. It should have been fully developed before its initial release. Changing from 2 stars to 4..AandreewVersion: 1.39.2

Frustrating, for now.I’ve been using this app for a few months now and it has its ups and downs. I’m not sure what the point is in making an entire new seller app instead of updating the old one, but I’m giving it a chance. Starting with the pros: The app’s UI is quite nice; Simple, visually appealing, easy to navigate. It runs smoothly, everything loads faster than the original app and the web version. The original app was a detailed learning curve, but it’s manageable with experience - This one is easy to pick up in only a few days. Cons: The problems lie mainly in its lack of features. It has the basics, but I often run into roadblocks while listing items and find myself just giving up and opening the web version in the end anyway. I also have to open the website to edit any shop settings. The private messages are also weird. When I try to go back and fix typos, the text box jumps around and the cursor just ends up somewhere random in the text, not at all where I tried to click. Talking to my customers is a huge pain because of this. Conclusion: So far, the app is really only useful for quick on-the-go checkups on your shop, not entirely running it. It has potential, but desperately needs the complete features of the website’s shop manager and a fix for the private message problems. I will happily update this review in the future if the situation changes..Floofy NoodleVersion: 1.37.1

MoneyYeah it is so unfair the amount of money that you take for my product I paid postage to get the material then I pay postage to send my product back after making that processing fee I agree but the fee for the advertising and the other fee are basically the same thing four point something percent of 15% you’re basically getting 20% by the time I buy gas to take it to the post office Buy product to mail my project and postage I’m making nothing I’m a senior citizen everybody else give senior citizens a break I get nothing you say I’m making you’re the one getting rich rather richer I don’t know how else to sell my product and I’ve been on your thing for a yearAnd that’s basically $.80 a blanket for 180 blankets the cost of putting them on your side I am making nothing it is costing me.Twinkies DiNGDoNgVersion: 1.27.7

It’s okI never used the old app. I started as a seller with this app, only. So, for me, it is somewhat decent. I am not comparing it to something else. I do wish it had more things that the browser offers. Also, as some have said, you don’t really know your stats on this app. It’s completely inconsistent in that regard. Each page says something different and each page is inaccurate. Also, there are times the listings I put in using the app do not save everything. I.e.: when creating a listing based off another listing, it t doesn’t always save the picture changes. Even if you preview and it looks correct, you publish just to realize later that is totally messed up and didn’t save all of your changes or additions, etc. That to me is a major deal. I have stopped using it to add listings for this reason, which I feel would be one of its best attributes, if it worked consistently..Pinnows09Version: 1.43

Okay but not greatI was traveling for a bit and so I thought I would give the new Seller App a chance since they are forcing everyone to it eventually. Overall it is just OK on the iPad. It does have both portrait and landscape mode which was an improvement according to the reviews. I say it’s Okay because it has the basic stuff you need but is missing a ton of features. One example is changing shipping settings. I regularly update my shipping times based on orders to set the right expectation for my customers. However, its no where to be found on the app. It is just a strange thing to omit. I have not tried creating a new listing yet but I am assuming you have to select a shipping method that already exists because there is no way to create a new one. In the end you can do basic stuff like respond and see orders and stats but anything more you have to go to the website. The app is useless..Leviguy09Version: 1.40.1

Etsy Sell on Etsy App Is BetterIt seems that Etsy created Etsy Seller to compete with Instagram Reels, but it doesn’t compare. The effort it takes to create content tailored for the Etsy selling community isn’t a good use of my time. I would welcome an extra area on the web version of Etsy to post photos and videos that isn’t all the way at the bottom of the page with the Shop Policies. It would also be nice if the Shop Story had it’s own tab on the web version. Currently, the Sell On Etsy app serves my needs for mobile, mainly to be aware of orders, messages and activity for my shop. The detailed stats are better viewed on the desktop. In addition, the Sell On Etsy app is a cleaner design. If Etsy wants to dive into the social spaces, it would be more helpful to be able to post content from instagram to a feed on my Etsy. As a one-woman operation, I can only split my time so many ways!.TCtronicVersion: 1.32

Easy Peasy!Excellent service and easy to sell and buy..TattooMagoo77Version: 1.63

Etsy supports only Buyers, not SellersEtsy is a great marketplace; verity of products and a user friendly platform overall. The issue as a seller is that we do not get support from Etsy. Yes, their customer service does answer queries in a timely manner but always settles by the buyers side. We experienced extortion, harassment and rude clients; all of which were reported immediately but we only received generic emails from Etsy as response. We are now looking to expand our business elsewhere..Dulcea1134Version: 1.27.5

Purchase Postage LabelsHi! I just downloaded this new app, after using the other Etsy Sellers app for the past couple of years. I’d really love to be able to see a “purchase postage” option in the app when I’m reviewing an order. It would make the turn around for getting orders out the door easier! I look forward to experiencing the app and seeing if it works better than it’s predecessor- and will update my rating accordingly!.Princess&BunsVersion: 1.27.7

Awesome 🤔💭😁Great.JVo12Version: 1.61

VATHey you can’t see the VAT number or even if the customer has paid VAT. So it’s a bit frustrating, every European sale I have to go in and check my emails to see if VAT was charged. Not ideal. Thanks.MeggiepiezerVersion: 1.61.1

Etsy shop not workingI received a message two days ago from etsy support technical about new payment system and verification. I could not verify my banking account the same day but tried later on, however it was not verified. They asked me card details and how much money i have in my account.i just think it is scam and have lost control of my shop. Now I’m not able to take any orders or even reply back to messages. Though my etsy ads campaign is running smoothly. I don’t know where to contact the support as they do not have a contact numbers to reach at and could not find any email..DebosgajvaVersion: 1.58.2

Decimial pointI am trying to enter the product size in attribute through the app, but there is no decimal point on the keyboard provided by the app. What should I do?.DreamabyVersion: 1.52

Can’t choose categoryWould help if we could select our shop category for our listing in our shops. I have to go to the Etsy website to do it..LovebugangelVersion: 1.49.1

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Etsy Seller: Manage Your Shop Negative Reviews

Ruined the Holiday Season this yearHORRIBLE! This app has been awful, but what has happened during the busiest time of the year for me this year is probably the worst thing that could happen with an app. I was behind like I’ve never been before, losing money somehow, upset customers, it’s been awful. Anyway, come to find out, duplicate orders were showing up in my order log. Not only were they duplicate, but a different icon pic beside the order (if the order had more than one item) was showing beside each one, making it look like different orders in my log. I’m a one person shop, I don’t always open every individual order and read the name and address when I’m checking to see what needs made. I noticed back in Oct I had two order for the same person of the exact two same items- I reached out no response. I sent the two orders. I’ve only come to really notice this when I’m typing in a specific customer to check the status of their order. In the actual log, they aren’t showing up back to back like they would when I just type in the name. Customer service was zero help, told me to delete it, reinstall and just use the internet to check things. The damage has been done, I’ve lost so much money this year and who knows how many customers or even poor reviews. I’ve done everything I can to make it up to everyone but it’s been a nightmare for me. I’m finally going to make the switch to a different platform. Etsy does not help or protect its sellers..ImjessaynVersion: 1.57

Inaccurate, redundant, shall i go on?I really don’t understand the point of adding this app.. there’s a sliver of things that i can do easily on it that are maybe harder to find, or not features on the other app, but then just add it!! or make it easier to find!! redesign the old app or something, because they’re way way too similar to be two different things. im also noticing that on every page, & between the apps, there’s completely different numbers relating to my views, visits, link clicks, etc. i have no CLUE what’s going on in my shop at any given moment because everywhere i look, i’m being told something different. i usually look at the line graph because it seems to be the most accurate, but even then, it’s not updated consistently. maybe that’s the problem between all of them, that they update at different times, but all i know is i won’t know what my numbers look like until the next day most likely, then i can see what happened. once again though, even THEN sometimes the chart is lower than another number so i don’t know which to believe!!!! im really annoyed with that, mostly. any other minor bugs are sugar ants compared to the hornet of nothing being clear & accurate. also, once again, just take this app off the market. make the changes you want to make to the old app, add new features, whatever. im keeping them both for now to get a general consensus of what my numbers MIGHT look like, but seriously, do better etsy.HatghdojebVersion: 1.22

Horrible platformI bought several pngs from a business on Etsy that I used to make shirts with and sell on Etsy but every time I go to post it it automatically gets deleted I don’t understand how this is fair for one seller to sell LV printsBut as soon as I go to posted it they automatically remove it. I have reached out to Ashley multiple times about how I bought it from another Etsy seller but they don’t care at all. Bad business if you ask me but🤗they also have horrible customer service they don’t even understand anything that you’re saying. Also I have had multiple deposits that were supposed to be deposited on a certain day and instead end up getting deposited five days later and the Etsy support team had no idea why it was doing that nor were they helpful at all I talk to you at least 20 different people and they all told me something different but at that point there was no one else I could talk to to actually fix the problem or anyone that knew how to fix the problem. This platform is absolutely ridiculous I do not recommend using it also their fees are ridiculous. I made right at $1000 this month as a new Etsy seller and about $600 of that was considered profit the other $400 went to shipping and fees which is insane!!! Not to mention the price of sweatshirts and shirts and other stuff I have to buy an order to sell so I profited maybe $100 out of the $1000 please don’t make the same mistake I did❤️.Beast0001367Version: 1.62

Bring back the old app! Listen to us!I’ve been using the new app since they forced us to use it solely over the old app. It’s terrible and Etsy is NOT listening to us sellers. What is going on with the thumbnail photos? No matter how much I edit and properly align my photos (on the app or even online), my thumbnail for my main photo listing is always wrong and blown up to where you can’t even see my full product. I use the “adjust my thumbnail” function. Also, when I’m creating a new listing it constantly freezes up while I’m doing the description and then I have to start all over which makes me SO mad! I’ve learned I have to go into my notepad on my phone and type the description there then copy and paste into the app. Nothing loads correctly so I’m constantly going out of the app, closing that window to “refresh”, then going back into the app. Every day it tells me how many views and visits. I can check it at 11:59pm at night then check it the next day with the yesterday tab and it’s vastly different. Are you telling me I received 150 visits in one minute Etsy when you said I only received 60 for the entire day? I sell internationally and can only create international labels through the online site. Why can I create US labels through the app but not international labels? As you can see…. We are having a real TIME with this app. We are posting the same things in Etsy seller forums and we are ignored there as well..Aubes03Version: 1.49.1

Abandoned by EtsyOld app was fine. This one is trash. Bugs, missing simple features like Shop Sections when creating new listings. You can only create a new shop section. That’s been that way, left half done and broken for almost a year now. It’s embarrassing. No support on call, don’t think anybody actually works at Etsy. Also, guess what? You all of those followers you gained over the years? They don’t get any notifications that your shop even has new inventory. Etsy turned that feature off forever ago. Why follow a shop if Etsy wont alert them of all your new items. 100 new unique items and Etsy pushed out a notification of only a few, one week later. The sellers handbook is not up to date. It’s like the company closed but accidentally left their app online. Totally abandoned. Had a nice 7 year run on Etsy but this app, specifically the muting of Shop Updates (yes we follow our own shops so we know this got muted around last year) with no answers from them truly is the end I think. All the awful reviews of this app from longtime sellers who need help and look what they get, an automated “Developer Response” thanking them for their “Valuable Feedback” instead of just fixing one single issue in almost an entire year. The app is actually broken enough that I wouldn’t be surprised if Apple removed it from the App Store..RyanBrooklynVersion: 1.62

Can’t tell what date listings expireThere was nothing wrong with the old app. I could find what I needed easily. There is no real added value /improved functionality of this so-called new and improved app. But there are many things that I can’t find or that are missing totally or that don’t work well. For instance, I can’t see anywhere on a listing the actual date when it when it expires. I can sort by expiration date, soonest or latest. But I can’t see the actual expiration date. So when I go renew listings, I have to do that from my home computer instead of my phone now. Like the so-called improvements on the Etsy that I use on my laptop, the new improved smartphone version is actually clunkier with more things to wade through. And there is a long lag time between clicking on something and when it pulls up, unlike on the old app where things pulled up instantaneously. I don’t know why Etsy keeps changing things to keep Etsy sellers confused and wasting time trying to get things to work or trying to find things that used to exist on the old app, rather than just updating and fixing the existing app. The functionality isn’t there. We are told to switch into the “old Etsy” to fix things because they haven’t gotten them working in the new platform. Sheesh..BlmbalmVersion: 1.43

ByeI now hate Etsy with everything they done there driving there sellers away for the new scanner method and there new policies they put they remove your listing for one word you put on the listing even on the description totally unbelievable. They make new police’s and they don’t us sellers and when we violate there police’s they just remove it and they don’t say specifically what terms and conditions you violated. I found my Etsy removed completely with orders I had to still do I had to contact everyone and let them know of the issue some wanted to continue with there orders eles where and some wanted there refund and others I can’t get a hold of which when they find out the shop isn’t available anymore, I know they will freak out and think I scammed them making me look bad I had to announce it on my business social media what happened and some where upset since all my buyers are repeated they recommend new ways for me as a seller because I heard from there side as buyers they are also having difficulty with Etsy it’s making it hard for sellers to sell there stuff and harder for buyers to find items they want. I’m totally done with Etsy and I won’t continue to sell on here my new route is start a TikTok shop! And sell individual through my social media.LeniAC7Version: 1.49.1

Frustrating.I’m so frustrated that this is supposed to be the “new” app but I find myself having to go back and forth between this one and the old version every single day. It wastes a lot of my time and renders this new app moot. If you’re going to upgrade the app to a new one, please make sure you bring over all of the old app features and then ADD to them on the new app. Don’t take things away and make it confusing the way that it is. The new annoying thing that’s happening is I keep getting signed out whenever someone favorites an item and the notification comes through- I have to sign back in and I use two factor so it’s tedious and annoying. This new app is just not the vibe and it makes absolutely no sense to expect us to switch over to a new app that doesn’t even accommodate us as sellers in the way we were used to from the old one. It’s not an upgrade in the slightest- it’s a ridiculous downgrade! Using this new app has been SUCH a headache! I suggest doing a Q&A via email where we as sellers can actually communicate our issues and asking us what we want to be changed and going from there. Please don’t get rid of the old app until you fix this one! It needs a LOT of improvement before I would ever feel comfortable using this app by itself..Juki0716Version: 1.27.5

Really beginning to hate selling on EtsyThe Etsy seller experience has declined significantly over the past year. I sell natural cosmetic products and apparently Etsy changes it’s terms and conditions regularly and rather than communicating with sellers to notify them that their existing products violate the NEW terms, they simply remove your products from your shop. Keep in mind, the terms and conditions are generic and riddled with jargon and legalese. And this is coming from someone with a PhD. So you never really know how your product description or details violate the terms, just that they do. I’ve contacted support to inquire about how my descriptions are in violation so that I can amend it only to be told that they can’t tell me specifically. I went from 4 products listed, to 3, and then this morning found that they’d removed every item from my shop. I literally cried. Like what kind of practice is this? It’s so unprofessional. I already planned to sell on my own website in addition to Etsy but I think this is a sign that Etsy no longer meets my needs. To just completely remove all of my listings without an explanation and just expect me to be able to sift through your terms to figure it out is so illogical. Do better!!!.EA2019Version: 1.45.1

App malfunctioning for months and affecting my salesFor the past couple months I have been trying to upload photos to my listings and have had problems non stop. I was able to get maybe 8 listings done before the past couple months, but i have a slew of draft listings just waiting for photos. App wont let me upload photos so for the busiest sales time of the year I havent been able to make my listings. I contacted etsy support and they said its my problem and they have no issues with their tech 🤥. I tried uploading photos on wifi and cellular, i reset my wifi several times, i took all new photos and made sure they followed all the etsy guidelines (which they were already following but i did it again just to make sure), i tried on phone and desktop computer, i tried taking photos within the app and nothing will upload, even taking photos within the app wont upload! Whats the point of this website if we cant even make listings?? This is a side business for me but if this was my main income I wouldn't have been able to pay bills for months! Etsy do better! You guys charge a ton of money to list, use some of that to improve your tech so it actually works. Im about to quit and use mercari or ebay or some other resale website..CaptiondotVersion: 1.58

DON’T make us switch to this app.Please don’t remove access to the old Sell on Etsy app. I love the old app as it is and find the new app confusing, not logically organized, and lacking in features. I much prefer the functionality of the old app over the appearance of the new app. These are my top two complaints at this time: I miss seeing my listings ranked by views on the Listings tab like they are on the Stats tab of the old app. I also miss the ability to choose the time period, “sort by” (views, orders, revenue), and listing type to sort my listings. It is frustrating that the new app is so limited in its sorting features on the listing tab since I rely on these features so often in the old app. With the “expiring soon” and “top selling” buttons, I wish they would at least show all the listings in the rankings rather than just the top ones. For each individual listing, I miss the graphical representation that the old app showed for views, items sold, and revenue, as well as the graph for orders and revenue (with dollar amounts). The old app also showed a pie chart of traffic sources, several pages of search terms, and a line graph for favorites. The new app has NONE of that. These were all very helpful features that I relied on daily in the old app..Coby's buddyVersion: 1.39.2

Etsy won’t listenThe app is unusable, takes forever to open and forever and a day to upload pictures if it works at all! It doesn’t matter if it is one picture or ten it takes multiple minutes. Slowing down the listing process will not make Etsy more money. I now have to use my browser. I have the pictures on my phone so I used to upload my pictures then save it as a draft and finish descriptions on my computer. Now with the app it will take 5 minutes to look like it’s loading the pictures then say sorry couldn’t upload contact Etsy support. Which I literally do not have time to sit all day trying to contact them. So back to 5+ years ago when I have to somehow get my pictures to my computer where I can upload them using the web browser. And now they are trying to change that format and so far my testing of that has been similar to the app, it works very infrequently and wastes my time! I guess their goal is to make listing slower therefore fewer sales and lower my profit because now I have many more hours into this process. If this continues I wonder how many people will look to other platforms. So disappointed! I used to enjoy selling on Etsy..Harley D SundVersion: 1.45.1

Etsy needs to try againI hate this app. I dislike it so much that I’m deleting it and going back to just using the browser version. First, if you have any sort of order progress steps set up the app doesn’t count those. I rely on the app to keep track of orders and when they are due. I mistakenly assumed this app would allow me to do that but because I moved two orders to another progress step and took a day off, the app doesn’t even display them. Next, I am unbelievably annoyed with the constant “make a video” nonsense every platform insists on pushing. I have no time to make a video and don’t want to see the same woman on my screen every time I open this app looking like she’s doing something personal… which she’s not… but I am so sick of seeing it. I also dislike that the notifications send me a profile photo of the person who ordered. I don’t need to know what my customer looks like. Just the Etsy logo would make due and be a lot more logical. I don’t need some random person popping up on my screen. The first few times this happened I wasn’t even sure what the notification was for! Make some updates or let us customize what we want to see. Until then, deleted!.FlemingFamily2Version: 1.49.1

Needs chart for revenueI like the old app better but unfortunately they have disabled it. This new one doesn’t even have a chart for revenue, which is the most important and exciting aspect of specs/insights, nor does it have last year’s comparison. Those were the two features I used most on the old app. Also, etsy needs to add pay dates so we can choose which specific days of the month to be paid. For instance, to be paid the first of the month or every other Friday, etc. They only have the options for daily, weekly (on Mondays), biweekly (every other Monday), and monthly (the 5th of each month.) Please listen to your customers, Etsy. Also, after 10 years of selling on Etsy, I received a warning that I wouldn’t be paid and my shop would be put in vacation mode if I didn’t provide my phone number. Seems a little extreme, don’t you think? Also, the message response rate is ridiculous. It’s always saying I didn’t get enough messages responded to within 24 hours, when not all messages require a response. And when it says tracking wasn’t uploaded in time because it was a holiday weekend and the post office was closed, it shouldn’t count against us..Kkae4Version: 1.53.1

App is awful - bring back old appI never leave reviews but compelled on this. This new app is awful! Technology is supposed to make life easier, not more confusing and having to cavity search the app to find things. Etsy developers may have forgot that their main customer base of sellers are creatives and antique/vintage sellers who live a life like it’s 1962 and have to pull out their Victorian era magnifying glass to view the pictures of their listings thumbnails. The old was Awesome. It was easy to navigate and very intuitive to use. This new app is so confusing and so many buttons to click (like trying to find the renewal date of each item is now hidden and not even visible when you click “listing.” You have to click some dots after clicking listing to see it.). It already takes a long time to do listings and this new app takes even longer trying to navigate all these funny buttons and options.. It’s very rare a company creates an entirely new app and whoever designed this did a terrible job. You’re working with creatives, not tech designers. Bring back the geniuses who created the old app because they apparently understood their customer base..VintageSoul14Version: 1.43

Clunky and USELESSI want to start by saying that I am someone who can adapt to change, especially something as measly as an app. I’ve had BOTH the older version and this app downloaded on my phone for about a YEAR now, and have been trying my very best to use both and get acquainted with the new one. By now, I should have learned all the ins and outs of the new app. This new app is just awful. NOTHING for me has been made better with this new app. It’s confusing, hard to find the correct data (data also doesn’t update in real time.) I miss being able to open the app and see my views and visits. Also, now I cannot see how many orders a customer has had just by looking in the messages (I offer my customers a rewards program based on how many orders they have placed.) this can now only be done through a browser. Even the new editing tool to add new listings is very limited and I often get a message saying something along the lines of “cannot do that in the app yet.” Please PLEASE bring back the old app or at least rearrange this app to make is easier to find what we are looking for. I don’t care if it’s prettier it’s completely useless..Error250Version: 1.40.1

Gets one star because you have to vote at least oneI have been a five star seller on Etsy for over six years. A small business intends to grow and this year I have finally reached that growth that allows me, or allowed me the ability to actually survive on my craft. Only to be caught up in the new Etsy restriction game. Where the company is withholding 75% of your sales for 90 days. withholding 75% of a small businesses sales will put that small business out of business. They are driving me under and it is breaking my heart. I fully understand the liability aspect. But your ratio of taking 75% of a small businesses sales for 90 days is only going to do detrimental home. Rework that number and maybe only take 30% for a liability cushion. I highly suggest to anyone wanting to sell some to create their own website and not use this platform that’s going to take all of your money as soon as you’re making money and drive you out of business. The fact of the matter is from day one this platform never really brought me a whole Lotta business. I drove all my traffic from social media outlets. So they did nothing for me and now are driving me under.EditingExcitableVersion: 1.45.1

Never Liked This New Blue AppUpdate: Just now I was forced to use the new blue Etsy App. It is totally unusable for me as there is no expiration date on the list of items that are about to expire. Bring back the original app as it worked perfectly for my needs. Many other features of the new app is harder to use than the old app. Today, an update to the app occurred and I use it to renew my many items that are about to expire manually. I space them out so I don’t have too many to be renewed on one day. The expiration date was taken off the each item’s listing with the update as it displayed on each item before the update. Now I have to go through numerous steps to view each listing’s renewal date. It is basically useless at this time so I just downloaded the old app version. The blue version keeps getting much worse than the original old orange version as there are way too many bugs and incorrect information. Why upgrade an old version app that has been so dependable and easy to use with constant mistakes with the new version? A company of your size has an obligation to all of the shops to make a dependable app. Please fix..OutdoorEyesVersion: 1.43

Worst than ever beforeSeriously this app has no credibility to function or give basic notifications of messages/reviews/purchases! How can we accommodate customers based on their stupid metrics that they measure for us to give prompt responses to customers or even know if we have sold anything to begin with! It’s absolute nonsense who ever developed this app really couldn’t do the job properly! We have been submitting issues with this app since January but instead of improving they are making it worst…many features aren’t available like the old app and we would have to use desktop but many people work from phones and can’t have desktop available everywhere…instead of upgrading they are degrading Etsy overall! Every now and then they have platform issues which causes many customers to steer to Amazon…or not purchase! I thought Etsy is for small business owners but it seems like they care more about their P&L statements for their investors than those sellers that are giving them hefty fees on every item they sell! Current CEO is making Etsy fall just like he did eBay - that’s the fact of the business and reality!.EssentialmetalzVersion: 1.43

If you run a small business, DO NOT USE ETSYThis isn’t necessarily an issue with the app, but with etsy in general. it is no longer a secure platform for sellers, and it may be difficult to find a different marketplace, but it is worth avoiding etsy. the only issue used to be regarding its seller fees, but now etsy is randomly suspending new shops for multiple months or, in some cases, including mine, permanently for absolutely no reason. i was not given a single email to explain why i was suspended only a day after making my shop, but apparently etsy is notorious for doing this. i saw other people were let back in after a couple of months and was hopeful but for three months, they did not respond to my emails. then i tried to appeal and within five minutes (ironically) they sent me an email saying i have been permanently suspended and they could not repeal the decision. i’ve also heard other sellers say they have been randomly put on vacation mode (again without explanation) and ended up unable to sell for extended periods of time, which can be detrimental to someone whose only form of income is etsy. it is not worth the trouble..No.,,,,,,,,,,,,,,,,,Version: 1.54

Disappointed!If I could give this new app zero stars, I would. I hate everything about this new app and agree with about 100% of what everyone else who left a one star review is saying. It looks like it was designed for desktop use, rather than mobile devices. Everything is smaller (it’s killing me!) - listing is painful and VERY slow to load. I hate the list format for listing now and it’s also aesthetically displeasing. When editing photos, it will not let you simply drag them where you’d like or even crop them properly/to my liking. VERY LIMITED. Where did the “REARRANGE” function go? I used it ALL THE TIME! The old app was near perfect and anything that may have needed fixing could’ve easily just happened by updating it, like every other app out there. As a longtime Etsy seller, I am exceptionally disappointed and will be adding this to the long list of reasons why I will likely be going elsewhere to sell within the year… And don’t even get me started on the disappointment and vast unpredictability of my lack of sales on Etsy this year, despite having the most inventory I’ve ever had. Do better Etsy!.ArielM33Version: 1.43

Glitchy and lackingEvery other second something will glitch, writing to customers, even scrolling through the message to read details, everything about this app is not only worse than the old one design wise, ironically enough, but also mechanic wise, its so glitchy it makes no sense, also putting into account how long it has been around already, such small bugs should have been fixed long ago and it’s making it insufferable to use and also makes it stressful to have a simple conversation. When writing a message it would glitch and not let you edit a word since it would keep on moving down or up, it’s like the all it’s l constantly forcing you to do something else, same with scrolling, you would scroll up and it would glitch and start pushing you down or you would scroll down and it would randomly, exactly at the same spot glitch and force you to go all the way down. And this will keep on happening no matter what. This has been a problem for a couple of months and I can’t believe there is not a single fix in any of this..JEER11Version: 1.48.2

Terrible UX, Lackluster features…I have only been selling on Etsy this year, but I was easily acquainted with the original seller app. I appreciated the favorites notifications, especially as a new seller, and being able to click through to view profiles of those who engage with your shop. The dashboard view was excellent and having stats separate was fine too. The new app is such a mess to me (as a designer it’s painful to use). The ONLY feature I like is the live shop preview and ability to add videos. Otherwise I don’t get it. Why remove favorites notifications? Why bury favorites and shop engagement in the middle of the 4th tab as if that’s not an important part of the shop? Why did you remove “views” from the dashboard? When editing listing photos you cannot rearrange them up or down bc the app thinks you’re still scrolling down the page. I’m going to add the original app back again and just hope Etsy doesn’t delete it. For ppl who use the app for shipping and love the new version, maybe Etsy should just make it “Etsy shipping” and give the old app back to everyone else..JuliapadinVersion: 1.24

A step backwards compared to old Etsy appThere are too many things that you used to be able to do in the old app that you just cannot do in this new app. It’s like a completely new team designed this app without consulting the old app. A couple of examples, you cannot bulk edit in this app, cannot select multiple listings to update inventory or change shop sections or shipping profiles. Also, you cannot select and copy any sort of text from order notes. This is a necessary feature. When messaging someone I often copy and paste back to them their order notes. Now I am expected to type them out manually? The app is beautiful in presentation but they went for form over function. I would much rather have a less aesthetic app that has full functionality including all of the small details that the old app allowed. The new app designers aren’t taking actual shop owners into account when they designed this apps. They should have consulted shop owners and incorporated everything from the old app..MiniredrobotVersion: 1.44.1

Not user friendly and Etsy is not seller friendlyThe new app is not user friendly. Essential features are missing or work improperly. Views and visits are never accurate. They change frequently throughout the day and night, so apparently you can lose views and visits from one minute to the next. The following day there might be none at all from the day before, even though they were just there before the day turned over. Maybe if Etsy had taken the money wasted on this app and saved it, they could’ve applied it to saving the sellers money. By the time we pay this fee and that fee and every fee under the sun and eat shipping costs and figure in materials and labor and the time it actually takes to photograph, video and list an item, the mark up has to be so astronomical in order to turn a profit that nothing sells. We have to give our hard work away and etsy is making our fortune instead of us. We are currently exploring other options but hoping that Etsy makes the changes it will take to keep their platform alive..MooandhooVersion: 1.55.1

Waste of so much time and effort and I’m sure $ on etsys end!Just tweak the old app to include some of the features sellers have wanted for ages! Nobody likes this app! The people who use it daily find it confusing and time consuming! All you had to do was update the older app…that’s it. Why waste the money? Although I’m sure you have an abundance considering the astronomical fees you charge! The other day I sold an item for $5.00 something…and guess what it was a sale from an offsite ad! So on top of the transaction fee, shipping transaction fee, listing charge, and processing fee I was charge $1.48 for the offsite ad fee!!! Let the sellers opt out of offsite ads!!! Let us decide what’s good for our small business!! *updating my review. After using this app for several months my 1 star remains. The functionality of this app is sub par. It is incredibly slow, confusing, does not have all of the previous abilities of the old app. If you are going to “upgrade” an app, make it better! I have deleted it and will do all of my tasks on my desktop. Very inconvenient, but less frustrating..KWalzendersVersion: 1.54

Leave it to Etsy to make an even worse app than the one they hadThis app is ridiculous. It feels like the old BETA ETSY which was clunky and bold faced like this horrible app that we have been forced to use. I can’t find anything on this stupid app. It took me FOREVER just to find a LISTING that I needed to deactivate. Omg how does Etsy keep getting worse and worse? It’s truly remarkable that anyone ever sells anything on Etsy!! Sell outs to China. Saying that an item is handmade because someone put a charm on a chain. Allowing modern day Shein as vintage. This company has ZERO integrity and is so far fetched from what the buyers and sellers loved about it, in the beginning, it’s disgusting. Instead of spending time and energy forcing sellers to use this HORRIBLE APP you should have just fixed what was wrong with the old one. At least THAT one was somewhat easy to navigate. Even though we spent years complaining about how one swipe would make your whole listing disappear. This is your answer to the problems with the old app??? A horrible clunky antiquated user face embarrassment????.Hearts*coutureVersion: 1.43

What is this and why?Why can’t you figure out after all these years and how much money you make off of everybody how to make a great app that has everything sellers need if you can’t figure out how to make an app that caters to both sellers and buyers which you should be able to do also. Depop Macari eBay and Poshmark all can do this but for some reason Etsy the handmaid famous say that now takes way too many fees cannot ? everything should be able to be done in a simple app and start mixing social media with hashtags and videos and challenges with explore I want nothing to do with that a nobody I know does either we can promote our own stuff on Instagram or TikTok if we would like we are not looking for another social network we are just looking for a place to quickly list our items on our phone if that’s what we are doing be able to print a label more easier without opening it into a browser *** And communicate with buyers edit listing seamlessly should be able to edit the photos 100% from rotation cropping and all of that.Dee delladonnaVersion: 1.49.1

SHARE button not working, not able to copy personalization textI was never able to find a share link on the other app, at least I never found it so had to open the browser and copy the link of a listing to share in a message. Now I see that they have put a share button but when clicking share, the app blinks and nothing happens 🤦🏼‍♀️ On the other hand I see that now we can share a listing directly in the messages, congrats for that! Also the messages you were writing used to disappear from the box when you changed of app, now they stay there! Great done 👍🏻 ****CONS: 1) I don’t like the minimun info displayed on the orders tab. Not able to see custom notes I added unless I open each order. On “Sell on Etsy” we were able to see orders with notes all in the same window. 2) I can copy the address but not the text that the buyer submitted on "personalization" to customize the product, have to go to the browser again. Useless..PbpshopVersion: 1.32

Worst app everI’m not sure why anyone would think this is better than the other app 90% of the time when you click it to go answer customers message you get an error message so far for the past three days it’s not been working if this was to switch tomorrow I would not be able to communicate with my customers unless I was sitting in front of my desktop There’s so many glitches in this app. It makes it impossible to run your shop and I have four I’m trying to manage when I’m away from home. I don’t trust this new app at all. I’m fixing to have to be out of town for 34 days with no other way to manage my shop at my phone next month and I’m not gonna have an app that works if you do away with the old one it’s absolutely ridiculous to try to force us to use this when there’s so many glitches either fix it or dump it but you better not take the other one away until you get this one working. i’ve been selling on Etsy for almost 12 years with Forge Shoppes. This is unacceptable..BillytartjrVersion: 1.40.1

Still needs major improvementI’ve been using the old seller app for the last 4 years now, and have recently decided to try this new one out. There are definitely some “new features” that the old app didn’t have before, such as being able to now cancel orders in the app (before, you could only cancel on browser), or now categorizing orders by dates, etc. There’s a little bit more stats, and of course, the explore and discovery pages. However, there are still a lot of glitches and some features that were omitted from the old app, so I have had to go back and forth depending on what I need to do. For example, the old app allows you to add private notes to orders - the new app does not have this feature. I have found that the spacing and text is sometimes altered or jumbled together in the new app, but fine in the old one. All in all, I think there needs to be a lot more improvement on the new one for it to work seamlessly..PeaaarlluiVersion: 1.24

Lame.The old app was perfectly fine. Not the best, but efficient enough and a few updates would have made it excellent. This new app interface (that sellers have no choice but to use) looks like it was designed for desktop rather than mobile devices. The layout of listing drafts is now a tiny list rather than the previous larger, visible tiles. I can barely read my listing titles. It also has strong beta vibes, which makes me think my work will get lost due to some glitch. More importantly, I just can’t see what I’m doing. I’ve done ecomm and online marketplace sales for over ten years, and I have to say the app developers do not seem to have taken the end user experience (Etsy sellers) into consideration when designing the app. I’m sure over time they’ll listen to the feedback, but maybe they won’t? Ideally Etsy would have invested their time and money into faster listing solutions. For example, an option to upload a csv file. Or maybe even a bulk listing and photo upload tool..EsberlyVersion: 1.42

Super glitchy and completely unusableI recently started selling with Etsy so I’m still learning a lot of the features the mobile app has to offer. I mostly just use my computer and have zero issues but with internet problems I have to go through the mobile app. One thing that makes me absolutely despise this specific app is that it is SUPER glitchy. At first I thought it was my phone but I noticed it is only when I use the new Etsy seller app. The old version gives me no issue but I am physically unable to use or even log into the new Etsy seller app because it types random numbers and goes to random password reset screens. It’s not a phone issue as I have zero issues with any other Etsy app or app in general so they have a lot of bugs to fix and from what it looks like from other reviewers, a lot more features to add. I also noticed that the old app is not going to be supported as of May so that’s also a bit disappointing to be limited where to get info on your business..TheSpookyJewelsShopVersion: 1.41

Old version is more business-friendlyThis version is soooo lacking in being business-friendly. The option to renew listing all in one go is gone. You need to click and renew one at a time. Second, it used to be that sellers can see a repeat buyer’s history and their reviews of previous purchases. Gone. Still no way of doing refunds or cancellations of orders on the new app too. Oh and the ability to actually revise or edit a listing is gone. May I also add that running a true report of income and sales is really hard? You gotta run multiples and combine and do your own accounting when it is just one easy click on Shopify. It is not like data is not there. It is. Just that the developers never really looked into what the AVERAGE user (aka small sellers) need. So where is the supposed improvement again? I do not see any benefits to this. This is going back in time to maybe the draft beta version. The inability to be more small-business-focused is going to kill etsy. Soon. A lot of just leaving..Picky_userVersion: 1.49.1

Etsy doesn't care about it's sellersAs of now Etsy is forcibly holding money I have made and refusing to pay me because my account has a "reserve." Not for any actual reason, just because they arbitrarily decided to put hundreds of sellers on reserve needlessly... just read the reviews I'm not alone here. Now I'm being told I won't get MY MONEY until I make another sale. They just won't pay me until I sell more items?? How can a business operate that way? I cannot afford shipping costs without being paid the amount I earned on the sales. At this point my only options are loosing money or canceling the orders because I can't afford to send them out. Etsy does not care about the tiny businesses on here or how their poor business decisions impact people. You're stealing money from me and holing my own business hostage against my will. Im not even sure this is legal. Etsy has become a horrible joke. Leaving and finding a new platform ASAP, because I genuinely can't trust this company with my money or company..Raven1082Version: 1.45.1

Banned for no reason, then ghosted.One star is too generous! Wish I could do zero stars. Etsy permanently shut down my new account for absolutely no reason at all. I spend al day branding and setting up my shop, making sure everything was filled out perfectly. I didn’t even get to list anything yet, had no balance, no sales, no copyrights infringement, no trademark issues, no flags no complaints. NOTHING! Not only did they shut down my new shop but also my personal account that I used for purchases since 2012! I get an auto response after appealing stating that I am permanently banned and that they will not provide a reason not respond to any emails. What!? What kind of business treats people like this?? How awful! I was so excited to start selling, but now I’m completely disheartened. I have absolutely no idea what went wrong nor will I ever know. I didn’t have any listings yet so what would be the reason? I have never had any prior accounts suspended or any issues whatsoever with Etsy..86fsd1017Version: 1.63

Old app much betterThis new app is really annoying and bad. When I make listings, I add lots of text for the description and it erases what I had if I go to the next part of the listing so I have to do it all over again. When making custom listings it sends the listing link many times as I add images to the listing so the customer thinks I sent the link many times. If I’m looking for an inventory item it often doesn’t show up but I can find it easily in the browser version. When I’m in the browser version the app tries to open when I’m trying to print an invoice and this is annoying. The old app used to have a way to see all listings in a category whether they were sold out or active or inactive or expired and the new one only shows one status at a time and has many inconsistencies about how to access the items I am looking for. There’s more but I don’t have time to list all the things wrong with it..Lrober19Version: 1.54

Why can't we have nice thingsThe old sell on etsy app was miles better and I didn't accidentally swipe out of or just plain lose my listing progress randomly like I do on this app constantly. And I tried to go and print an order receipt and packing slip from the mobile site on Safari so I don't have to try and print from my computer every single time I make a sale but it won't let me print it without redirecting me to the new app which doesn't even have a feature to print those out either, so I have to turn on my slumbering beast of a desktop just to print my orders out. The old app was way better and I wish they would have just added in some of the newer features instead of removing it to replace it with an even worse version. Edit: So you can only access the print function to print orders AFTER YOU COMPLETE THEM! What good does that do for me when I need to print the packing slip and receipt before I complete my shipping? That is so backwards🤦‍♀️ bring back the OLD APP!.JoJo HunnamVersion: 1.43

Would be great if screen rotatedI think it’s wonderful Etsy is creating a new seller app. I’ve used it mostly on my iPhone, where I haven’t needed screen rotation, but today I downloaded the new app on my iPad Pro, where I do the vast majority of everything in my life. After downloading the app and opening it on my iPad, I discovered the screen doesn’t rotate to give me a horizontal view, it’s only vertical. So, I went back to the older app and opened it, and made all of my postings to my Etsy shop there. Once I was finished doing what I needed to do, I opened this app on my cellphone and confirmed that screen rotation doesn’t exist in this app. I give Etsy props for attempting to create a better more streamlined appearance and experience, but a basic feature such as screen rotation not being part of the app is a large part of why I haven’t moved over to this new app and won’t until I absolutely have to, or until screen rotation is a feature..MimiH85Version: 1.32

New app sucksThe old app was so much better in so many ways, this app is confusing and hard to use, please just bring back the old app..KaithaygrthVersion: 1.45.1

No notificationsDoesn’t have a red dot when you have orders or messages. No notification in real time either.Funkytoys.netVersion: 1.45.1

Very disappointedWith the new app we are now expected to use a computer/web browser to edit our shops or update any sort of information. This really defeats a large part of the purpose of having an app. Overall the new app has been a frustrating experience..Kale.artsVersion: 1.45.1

I can’t even edit my shop?Maybe I’m blind but I cannot for the life of me find any way to edit my shop. If I go to help to check why, I’m redirected to the browser version of the shop, then when I try to edit it, I’m redirected to the retired other app. What???.Bone SVersion: 1.43

Waste of timeThe old app does more. Don’t even know what they are thinking releasing this..Ron GuyattVersion: 1.27.7

Notification settingsThere is no way to control type of the notifications in compare with older version of the app, e.g. favorites, order, etc. This app creates to much noise..StanisvVersion: 1.27.7

Etsy userI open etsy to sell my art and but etsy has no security from scam and there is no cantact number for etsy to call. I got lot of scam i lost my money $470 .i try to contact etsy there is no number to call.and i found on google etsy number and i call that one also scamer,etsy dose not have proper security.and i did not got my money from etsy.Biku38Version: 1.63.1

Horrible TreatmentEtsy is always finding ways to hold/take a sellers money without ever giving a reason. They are money hungry and an awful awful company..HdhdjfvvxjnrvdjfbVersion: 1.63.1

Washed upFind a new place to sell your stuff. Unless you want 5 fake sales and 10 fake people messaging and “buying” your stuff all day. Entirely full of scammers, that only want your email address to flood it. My account was suspended for an unexplained reason and is charging 50$ to reinstate. You’re better off selling your things LITERALLY anywhere else..D tha vsehotVersion: 1.62

Glitches upon glitches with every updateEverytime i try to send a buyer a photo, it says can't send, retry, resend. I try again. Same thing. Not a size or type issue. Then I leave the message window, then it sends, two or three times, so the buyer then gets the message times or more. Same, wont let me upload new listing photos, then it may or may not do it after the fact. Also, there should be spell check feature in messages, and an auto draft save as often the app just closes the window after writing the whole listing copy..Arrow&LongingVersion: 1.62

Can’t loginCan’t login in even though I’ve Etsy buying app. With the same email and password it wouldn’t work. I tried to login through website It just login in to Etsy buying app. Very disappointing and frustrating 😒.Queen NasraVersion: 1.61.1

It’s a big Downgrade, not an Upgrade at all, a Big No, we want previous version of the appIt’s a big Downgrade, not an Upgrade at all, a Big No, a lot of small details is missing, Order list is messed up so badly, we want previous version of the app, it was so smooth and easy..QrsygcjlotwaxVersion: 1.61.1

App has been compromised and is unsafeI downloaded the app yesterday so I could start selling on Etsy. Did the online signup first and then was able to sign in on this app after my store account was created. I immediately got several messages from “support” claiming there was a security issue and that I needed to further verify my account. I was provided with external links where it requested my banking information. Safari flagged this site as a deceptive site that is unsafe to use. One of the messages from “Etsy support” had spelling mistakes as well as stated they just need to make sure I wasn’t a “fraudster”. These are serious red flags..Jon's Conscious LifeVersion: 1.61.1

The original app is much betterI don’t even want to think about how much money Etsy invested into the new app that could have been used to create a better experience for customers and sellers. Easily could have been used instead to have more customer service for sellers, create more than 2 variable options available in listings, or at least collect phone numbers form customers! The list goes on. The new app is not even very user friendly and there was no problem with the original. NO ONE ASKED FOE A NEW APP!.JessyWigVersion: 1.61.1

ScammedI downloaded this app and it notified me that someone purchased something from my shop. It said due to scammers (funny), it had to verify my banking information so I would receive the money from the sale. I went into the help chat section and spoke to a person who sent me a verification code to confirm my banking information and when I did, all of a sudden over $200 was taken out of my bank account for some online gaming website. Called the bank and they said this app was apart of an online scam. Thankfully I got the money bank from the bank but I hold this app responsible. I don’t recommend downloading this app at all and reported it to Etsy as recommended..Rogers_8903Version: 1.60

Control the scammers!I’ve been using Shopify for about half a year now, and customers get flagged as low or high risk. The messages I get from scammers are not flagged as high risk. As someone completely new to Etsy Seller, I did not expect a company as big as Etsy to have a major problem with scammers pretending to be Etsy support/customers. You can list all the precautions people should take, but the root issue lies in allowing people to pretend to be Etsy support. While my listing gets immediately taken down because I was selling a handmade item that took inspiration from vintage high fashion brands. No logo. No reselling. No copyrighted elements. Yet I was immediately flagged and had my listing removed for violating the rules. Yet these scammers can exist for so long and causing so much trouble! I understand sellers need to be precaution but that doesn’t change the fact that Etsy does not take this seriously. Sellers deserve to be protected just like the customers. And not living on edge about the legitimacy of every email or message. This left a horrible impression within the first hour of using this. I’d rather pay $57 a month for a sense of security.Jkookie❤️Version: 1.60

Buyer got refund even when item arrivedSupport is useless and is always on the buyers side. As a seller you don’t have any protection. Avoid this at all cost! Scam!.Playerwoz3366Version: 1.60

DisappointingEven though I posted my product but they think it was someone else's and suspend my account. I filed appeal but they refused, this app is stupid.KikifefeeeeVersion: 1.58.2

WeirdNon stop receiving in my message then i have something wrong whit my page, temporary suspended, after they ask me my emails or other things weird. Look like spam!!!!!.Kiim miinajVersion: 1.58.2

No notifications for the For a saleNo notification of a sale, not even a 1 on the app.XoCatheerineeXoVersion: 1.58.2

Poor Customer Service / Not User FriendlyThe previous Etsy sellers app worked great, I was able to properly do work on my mobile device. Ever since this new app has come in its place, there are listing issues, uploading problems, general confusion and a lot less quality of life from the app. Whenever I post items to Etsy I pretty well need to be on my desktop as well to edit the listings from my computer as this app doesn’t cover everything. Not to mention, uploading photos on this app is a nightmare, I almost have to upload 1 photo at a time. Ever since this app has come out I have steadily taken steps away from Etsy and moved on to other platforms that have better customer support and more user friendly interfaces..A_fat_ninjaVersion: 1.57

“Messages” functionality is poorReplying to customer messages using this app is nearly impossible as the screen keeps flipping around. Resorted to a work-around of the issue by composing a complete message in another app such as Notes, then pasting it into the Etsy app. Brutal..Mycora2Version: 1.57

Prompt to reset password, but unable to receive the email no matter whatMy full time shop has been prompt to change password for security reasons, which I understand. But after trying for over 2 hours, did every step Etsy’s “help” articles suggested, still no email. Stuck with a logged out seller account in the middle of the holiday sales season with orders total over five digits value still open and waiting to be fulfilled is the least a seller needs. This app is buggy to say the least. Often experienced bugs with chats where the new messages only shows up in the push notification but not in the actual chat thread. But this is only an inconvenience. Being locked out from the account with no solution is far more serious. This is can damage or even kill a business. And having “email us” as the ONLY method of contact doesn’t seem very “keep commerce humane” at all. I am so very stressed as my entire career is dangling on a “technical issue”..我竟然是个小草莓Version: 1.57

Fraudulent Stats on AdOunce you stop using their ads they lower your visibility as punishment. They charge listing fees on top of already .20 usd listing fees they claim they only charge but recharge more listing fees everytime you get an order on top of the 0.20cent listing fees they claim. Started as a new seller 3 weeks ago and they steal from sellers with hidden fees that is not disclosed in advance Etsy Seller is extremely fraudulent.Marketing statsVersion: 1.57

Don’t like itI can’t copy any of the text, I can’t complete an open item in the app. It’s a useless app.JessicarcticaVersion: 1.55.1

Constantly CrashesThis app is trash. Any time I want to make a listing from my phone or upload any information it goes to a loading screen and stays there so I can’t even save any part of my listing. I could be two options away from being done and it would crash. Super duper frustrating and not at all user friendly. Honestly a completely useless app..StitchGeekVersion: 1.55.1

Don’t become a sellerThey got horrible customer service. They don’t cate about their sellers. I got banned for violating their terms of service without violationing nothing. They can’t even tell me what I did. -5 stars. 1 star is being generous. Use eBay!.Reefer_banditVersion: 1.55.1

NOT an improvement- anything butVery slow to update- doesn’t show sale price unless you actually view the specific listing. Options are not available— it’s more than a little insipid. In true Etsy modus operandi released without sufficient testing-and just not ready.DeeGee2uVersion: 1.54

DisappointedI was very disappointed at the seller app service response to problems and reaching out times are very poor. I heard a lot of good things about Etsy but they proved it wrong. The agents were very rude and unable to efficiently solve sellers issues. Anyway , thank you for the experience all the same..JoMa 12Version: 1.54

Can’t upload photos on the app…….As a long time seller I expect more and better from Etsy. I can’t upload photos on the app……I have to have a browser open on my phone in order to complete my listings. Do better!.Chri55PVersion: 1.53.1

Does Not Save Changes Made to Titles ect.You can almost always expect something to go wrong when you use this app. Edit your heart away then end up losing all your hard work because it does not save anything. 🫤.QueenBaeLeeVersion: 1.53.1

Crippled FunctionalityJust discovered I can no longer use Sell On Etsy which was a lot more functional. One particular function I'm missing was having my inventory sync with Square. I also recall being able to set shipping profiles, which I'm not seeing with the new app. Have to agree with some other users: The app is not intuitive. The app is confusing..CudtzVersion: 1.52

Ignores Indicated Notification preferencesThe only push notifications I've opted in to receive through the app are when I make a sale. I look forward to the dopeamime rush seeing the Etsy header as a notification. However, recently this app has started ignoring that and occasionally sends notifications about new features and it seems there's no way to stop them. It's disappointing see the Etsy banner, get excited and it turns out to be a dumb new feature. I hate that..TheDancingOnesVersion: 1.52

Don’t do any business with ETSY . It’s Fraudulent..Worst app to do business.I made shop. My Customers were satisfied and suddenly they closed my shop without giving any notice or explanation. My customers suffered lot. Then they deducted all money from my account even I dispatched all orders to my customers. My customers didn’t get any refunds. I suffered a lot because of them. They are fraud. They took all my hard earned money. I am suffering till now...Mayor123tyVersion: 1.52

App was great before updateMost of my sales can’t from my sharing my listings via the old app to my Instagram. This used to do 2 things that the new crappy app does not. 1) when Instagram was integrated in the app it would include all my tags, a link and a photo of the item; 2) Etsy would reward my share with better placement of listings. These where 2 reasons I went with Etsy and not Shopify. Since the new app doesn’t integrate Instagram, my sales dropped SIGNIFICANTLY. Customer service kept telling me the app will be coming out with new features - but I can’t keep waiting. It’s frustrating in this day and age that these aren’t part of the original “build”..CalgovinVersion: 1.51

Needed Zoom in, multicolor logo.1. Plz put zoom in gesture. 2. At least For notification, we can set custom color for each account Other then above, worse then previous seller app. :). Keep it up. Thanks.SturmkimVersion: 1.50

An expensive wasteThe old sellers app already had great features. The new app after a year has done nothing to improve on the usability of the old app expect ability to add videos. It still diverts you back to the web page. Very sad , after you had a year to improve the product and millions of dollars spent. I hope the CIO is listening. This program team could have been more competent. Etsy Finance Taxation rules for Canada is still broken since July 2023 as it does not automatically deduct the tax for buyers in the same province as the seller.Causes sellers a lot of distress and loss of business. Looks like this very crucial point is just being brushed under the carpet. The IT support is just mechanical and just copy pastes the same lines for every ticket. I am expecting a copy paste message after this post as well..DrathrokVersion: 1.50

UpdatingThe whole point of having an app is to be able to sit on the sofa with a small device and do your work, but now needing a computer to update my listings is inconvenient, as I see some of your responses to others stating the same issues is we are updating the new app but you have not fixed that problem, most people don’t even own computers anymore. I shut my personal site down to use Etsy but it’s frustrating, just fix the problem and be done with it, it doesn’t take months or years when you have a team of professionals doing this for you. You should be ashamed that you don’t put your sellers needs first as most of them are small businesses trying to survive in this economy and you give them crap service and make it hard to for them to do business. Your supposed to be easy to use. Our time is precious and you’re wasting it..Cxfhbihcvnmnvc bhVersion: 1.49.1

Works worseWorse than the app it replaces. Sales routinely do not show up on this app. Not sure why they would force sellers to use a product before it was ready when the app it replaces doesn’t have these issues. I’m sure there are reasons I’m unaware of..Beep47Version: 1.48.2

Supports buyers and never sellersThe amount of times etsy would instantly refund a customers order knowing their just tryna get a free product and their money back is ridiculous. Not to mention anyone can sabotage ur store by leaving a fake review on ur store when their not even a customer.Bagged.B58Version: 1.48.2

New app is sluggishReally unhappy with the new app. Orders do not always show up in push notifications although I have toggled this off and on multiple times. I would have missed an order entirely if not for having seen it in my email. The entire interface is slow to load - Home Screen, orders, finances etc. User experience - I don’t like how moving an order to In Progress removes it from the app as existing. Last - push notifications were better when it simply said new order and not the number of items and dollar amount. Small detail but there is joy in opening an order notification to see the size of the order. I also lost star seller status for shipping on time because they are using a different platform for shipping now which is not cohesive with the method I have always used. This was brought up to Etsy support and reviewed but still I was not restored status for shipping on time. They noted orders as missing tracking info although the tracking number was very clearly present..DesignbystlightVersion: 1.48.2

Spams with notifications that you can’t turn offI configured the app so I’d only get notifications that are important to reduce marketing spam which Etsy loves to do even though this is the sellers app. I only have purchase and customer message notifications events enabled and lo and behold Etsy hits me up with stupid spam like “Stand out from the crowd” that you can’t opt out of without going nuclear and disabling all notifications (which would mean I could miss an important sale). This is some dirty tactics by Etsy and should not be tolerated by their customers..AnnoyedAnonymousUserVersion: 1.48.2

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