Ellume COVID-19 Home Test Customer ServiceEllume Limited

Ellume COVID-19 Home Test Customer Service

  1. Ellume COVID-19 Home Test Customer Service
  2. Ellume COVID-19 Home Test App Comments & Reviews (2024)
  3. Ellume COVID-19 Home Test iPhone Images

The Ellume COVID-19 Home Test App guides you step-by-step through using the COVID-19 Home Test kit (purchased separately). It will help you understand your result, know what steps to take next, and allow you to share your test result with your healthcare professional or employer.
Do not use this test as the only guide to manage your illness. Please consult a healthcare professional if your symptoms persist or become more severe, or if you are concerned at any time.
The App cannot be used without the Home Test, which is only available for purchase in the US. The App is only intended for individuals, including international travellers, in the US.

Ellume COVID-19 Home Test App Comments & Reviews

Ellume COVID-19 Home Test Positive Reviews

Best most accurate at home test by farI’ve tried almost all of the over the counter at home tests and this one is by far the best and most accurate. I got really sick and i took another at home test and it said negative tried this one and it said positive which made me be able to take the proper precautions to stay away from family and friends. This test makes sure to go far enough back to get an accurate reading, that’s probably the best part is it gives you a point to go to unlike the other tests. And the instructions are so easy to understand, it gives you step my step video on how to do it. Simple and easy. I think the most annoying part that i dislike is every time I take it i have to rewatch the video every single time, but it’s worth it for an accurate reading. I don’t know why it has such bad reviews. I have had zero issues with using this, anyone unable to use this product must be really bad at following directions..Version: 1.6.31

From 1 Star Review to 5 Star ReviewI feel greatly embarrassed to have given 1 star review last night, due to the app crashing. Today morning there was a App update, I feel the developers must have figured out that people has iOS 16 and they needed to fix the bug. I was shocked to see many 1 star reviews with so many negative and demotivating comments. I understand the frustration, I was there too. Looking from the developers point of view this must be pulling them down. Anyway my revision not in anyway emotional, I am speaking straight from my renewed experience of the product. The product was easy to use and definitely more times one uses the simple and easy it feels. I still agree with some reviews which talked about long video to watch, let the user be the one to decide and take responsibility by agreeing to not watch a video again and again. I wish the developers the best and thank you for the quick turn out to update the App..Version: 1.7.22

Horribly in accessible for blind peopleI am beyond upset that I asked for the government to provide for me two $40 tests to line the pockets of the test kit company. After feeling that this was very invasive from the start, asking all kinds of information, I double -tapped on my age category because I am using voiceover on my iPhone as a blind person. There was never a play button to be found so that I could listen to the video for instructions. Image recognition was immediately turned on which often makes some apps useless. When I turned off image recognition, I still could not find a play button. And, did I mention that in press releases about this accessible test, there was never a mention of the apps name. I had to use an app to scan paperwork to know what app to download in the first place. I absolutely cannot believe that the app developer has not made this accessible. Did anyone who is blind get to test this useless app out before-hand? I am an experienced iPhone user for over 12 years and think this is just horrible..Version: 1.6.31

Free testsWe got these tests for free but it seems like a big waste of materials compared to the original orange and white tests we would get. Each box only has one and comes with a lot of packaging waste and the boxes are huge. We were sent 15, and with so many big boxes, they’re difficult to store somewhere. But I won’t complain about that too much since they were free and a lot of these reviews mention paying $40 for each box. I didn’t mind the videos. It needs to be accessible for everyone, including those who may be older and need the extra guidance. I didn’t like that it asked for so much personal information, which I didn’t know some of it was even optional until I read these reviews. While the Bluetooth option is kind of annoying to deal with, I didn’t have trouble connecting (iPhone pro max) and I appreciate that we’re given the option to have a form sent to our email about our test results. I had a situation last year where an employer was a bit suspicious with home kits and the validity of submitting them for your time off (in case you got pictures from friends or pulled off the internet), so this feels a bit more formal and professional. I can see it running better with those who need paperwork. I mostly docked off a star because of the information thing and for how big the boxes are, but I really had a good experience overall since they were free for us..Version: 1.7.22

Mixed bagI see a lot of complaints about the video length, and while it isn’t short, it’s not bad. Think about it, that video needs to be understood by anyone who watches it right? So it has to cover everything. Secondly, about the whole app thing. It was pretty seamless to be honest. The whole process was straightforward and the results come in fast enough to not be unreasonable. I’ve heard of people missing parts of their kits, and I noticed that the packaging for the individual parts was unreasonably difficult to open. Finally, about consumer information. This is where I get worried, because most people aren’t security-savvy. Don’t ever put your real information where you don’t have to, but understand that the internet is already full of your information. I don’t like that you HAVE to put your name in and I’m sure they have tracking data that will target you regardless. READ the terms and conditions that you agree to. They are not a joke. I usually put in comedic/nonsensical information in those contact forms which I do not wish to be identified with, but again, companies can easily do this with other information they have. It’s the US’s first major pandemic— overall, not the worst test in the world. More pleasant than the Binax test, but it’s pretty obvious that the app method will work for some while the paper method is preferred by others. I know we need data on Covid, but I don’t like being tracked and would prefer a shorter TOS and an anonymous option..Version: 1.7.22

Not bad, but not goodUm, well, I wouldn’t give this app a 1/10, but it needs some fixing. I’m trying to be nice today, but I don’t think this all needs your private information. Like, why address? Are they going to send something to my address? Also, please make the introduction video shorter. I accidentally opened the liquid before the video even started, and I had to charge my phone because it was below 20 percent battery. I had to make another account on another phone and enter every single detail about my private information. We then tested and I don’t know if it’s accurate since it had been like 20 since we opened the liquid and poured it in. To be honest, this kit is very sophisticated, but I think a little too sophisticated. Maybe you could make the people who are testing to do the testing while you give instructions??? Not the most convenient app though. Anyways, if any of y’all end up reading this comment, thanks..Version: 1.7.22

The App Works Fine, Have Some PatienceA lot of the reviews for the app have complaints about having to watch a video first. The full review video is not that long and it might seem overly simplistic but users need to remember that for the test to be effective, the instructions need to be accessible to the lowest common denominator. Additionally, while you do have to put in your information, if you read the terms of service and privacy then you’ll see it’s to comply with federal regulations. I don’t know what issues the app might have been having over the summer but as of this review, I encountered zero bugs or issues with it working..Version: 1.7.22

Instructions are clearThe process is a little more involved than the other stand-alone tests. But for a person who is a little familiar with reading instructions, the steps are easy to follow. The app is well written and gives relevant information and warnings at each step. Unlike the other typical analog tests that give you a hint as which way the test is going during the 15 minutes wait, for this one, you really have to wait 15 minutes to get the results. The bottom line is that it is much better to use it instead of complaining about little inconveniences..Version: 1.7.22

Simple, Quick, Non-Invasive Don’t listen to 1 starI don’t know why people say the info you have to give is invasive. It’s pretty typical if you were going to a doctor to get a medical test done they’re going to ask for you name lol. Test took 20 minutes total. Got my results, with options to email them to whoever needed them for work. I’d say this is much better than long wait times at Hospitals, being swabbed by some nurse trying to touch your brain, and waiting 2-3 days for results. This test beats that experience by a long shot. Sorry so many people rate this 1 star, I don’t get it..Version: 1.7.22

App and test kit worked as advertisedNot sure why so many others have left low reviews and negative statements, but I’m betting a good fraction of them weren’t the fault of Ellume or the physical test kit but rather user error. Had no issues launching the app, or connecting to the analyzer via bluetooth provided in the physical test kit. Followed instructions slowly and carefully, making sure to wash and sanitize my hands prior to handling the test kit components. Waited 15 minutes after adding the processing fluid (mixed with the nasal swab sample) via the dropper, and received a negative result..Version: 1.7.22

I love this app. Definitely found the brand that I would like to keep using.Took my first test with this app yesterday and I love it. Completely accessible for the blind from beginning to end with results that are clearly understood. there were a few issues with the app but nothing that would make it unusable with voiceover. The video you have to listen to is very informative and the steps to take the test are easy to follow. I would definitely recommend it and will keep using it whenever I can..Version: 1.6.31

Takes a little extra time but greatDreaded the process after seeing the one star review, but after my experience definitely felt the need to give a rating. Yeah, the extra couple minutes to watch the video could be annoying, but no biggie. There doesn’t seem to be a “manual” result, like a pink line or something in the event the app or your phone poops out during the 15 min wait which seems risky with technology and all, but performance was flawless for me. Also, not all the personal info is required FYI..Version: 1.6.31

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Ellume COVID-19 Home Test iPhone Images
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