Wix Owner - Website Builder Customer Service

Wix Owner - Website Builder Positive Reviews

Little Did I Know!This app is wonderful, but I was unable to access my website. I recently moved changed states and address, I was unable to update such event and produced two new litters was unable to update website to let customers know who have been waiting for my service for over almost three years for a purchase from me. My phone and desktop was unable to access Wix for me to make such changes. I normally sell all my inventory within three weeks and by the grace of god, I sold all by week twelve. I normally sell my product for $7000 apiece and because I was unable to access my website and update to make changes I had to drop my prices to $3000 so no I did not make even a profit. If you can’t help, then I’m gonna have to find another app that I can design a new website that will work better for me. Please let me know..Whimsical BullysVersion: 2.86896.0

Not perfect, minor bugsI’ve used Wix mobile and desktop editor for about five months now. It’s intuitive, I like the website builder dashboard and all the analytics and tools built into it. I would enjoy it more, but most of the apps I wanted to integrate into my Wix website usually average around 1-star, which really limited the features I could actually use, because the apps don’t actually work well. Any spacing changes I make to sections through the desktop editor removes all the negative space I apply to sections in the mobile editor, although they are supposed to function somewhat independently. I tried to speak to a representative about an issue I am experiencing where one of my pages continually loads, but they just pointed me to forums and told me to clear my browser cache and to use responsive elements. I already did all of those things and the issue remains unresolved. All of my media is highly compressed and all of the page elements are responsive and made for mobile, but this one page continually crashes even after all of my solo troubleshooting. Ultimately, my website is fine for now, but I may consider other options with the amount of bugs I have experienced and when my annual subscription expires..Madame ThinkerVersion: 2.76055.0

EditRecently, I create a website using my iPad Safari browser. Logically, you would think, “Hey, I could continue to edit the site via an iPad.” But you can not. I do not understand, the fact I can create a Wix website with iPad, yet can not edit my website, now published, on my iPad. I’m by no way extremely tech savvy. But, this has nothing to do with my savy-ness. I see the auto response “I must use a desktop or laptop” or I can use the “Wix mobile owner app” to edit. There is not an option currently to do so via Wix Mobile Owner app. Mixed messages. Fix. Why did I not get this before I created a website through Wix? I probably would have not used your company. I own just an iPad. Purposefully. Neither can I afford a laptop or desktop. Just iPad works with my budget. In order for me to edit my site, I must go to a public library to use a computer station. Ugh😫 I left Square because they were not handling well, at all, their transition into one company(Weebly & Square). The lack of knowledge navigating customers was less than helpful. Horrible. Now, I have purchased a Premium website with Wix. I heard great things about Wix. So, I was excited. Not so much anymore..KeithxanderVersion: 2.78662.0

Not What I ExpectedSo, things were perfectly fine at first. I was very excited to start my new journey as a blogger but then things got weird. I’ve advertisements and sponsorships of yours that usually discuss how “easy” and “fun” your app/site it but it’s kind of all over the place. It’s said to simple but some parts of it doesn’t really make sense. I can’t tell what I’m supposed to do from the get-go, which is the exact opposite from what you advertised. I’m very thankful an app/site like this exists but I wish it was simpler to use and not all messy. Like, seriously, starting from the get-go there were these most likely generic, already made posts I’m guessing everyone gets. The thing is, I don’t know why they’re there or how I could get rid of it since it’s kind of annoying. Also, I can’t tell if the name of my site is cut off or if I misspelled something or y’all misspelled it for some reason. It isn’t clarified and it’s not like it’s easy to change my site’s name on the app. In conclusion, I want to know, with a clear answer, what’s going on and why is it advertised to be simpler when really it’s stress inducing?.SellienaVersion: 2.38841.0

Is it a Builder or not?Three stars bc I dont want to tank your ratings if I’m just being dumb. But I downloaded this app because I love using Wix as a medium for my various creative projects, and I’ve slowly stopped doing web design because its inconvenient to access my desktop computer and build/edit websites. So I found your app here, which claims to be a web builder, but I cannot for the life of me figure out how to actually do any web building/editing via this app. I figured out how to see a list of my preexisting sites, but clicking on them brings me to some kind of analytics page and there doesn't seem to be a way to get to an editor from there. A cute little popup keeps telling me I can access more features if I pay for a subscription— but if its free to build and publish online, so I don't see why I should need a subscription to do it via the app. Like I said, maybe I just cant find it. But if this app is really not for building and editing your website then it really shouldn't be calling itself a web builder, I think..819223Version: 2.56226.0

2 Businesses with WixI’ve used Wix from day of starting my first business and now also with my 2nd. I used it at my juicebar for online ordering and for my website for my yoga studio. One of my biggest issue is with how wix calendars are set up. It would be great if they can pull up a full month view in order to see the class schedule, by day, week AND month. It was the reason I had to use another app for my class bookings. If wix can work this ONE feature out, I’d probably use wix for everything I need because it’s been pretty good for us..Carolyn JagadambaVersion: 2.39757.0

Randomly stops allowing payment requestsI’ve always used my Wix app to request payments. I use it several times a day and love that it lets me request payments Through my connected Facebook business page Messenger. But it only works for a little while through the app. It says I need to connect a payment system. I have been accepting payments all day every day for years so it isn’t that.. I really miss requesting payments on the fly through messenger. I keep uninstalling my app trying the other (spaces) app instead. Never had a problem until about two weeks ago when spaces launched. When I click to set up payment system to send a request, they have the green radio button “ON”.. I called twice and they remote controlled my computer etc etc saying it was a Setting on there but it works just fine to send a payment request through my Wix site inbox connected to my fb from there. Long story short, there’s a bug with the app and sending payment requests through inbox/messenger..TML2021Version: 2.38008.0

Ignoring Customer Needs, Charging For EssentialsWix has been a reliable choice for our business, but there's one glaring issue that's been persistently ignored by the developers. As a service business, we urgently need the ability to view and create invoices and quotes on the mobile app, a fundamental feature that's become standard in virtually every other CRM. We've made repeated pleas to the developers for this essential addition, yet our requests have fallen on deaf ears. What's even more frustrating is that Wix recently decided to monetize this basic functionality, making it an additional paid feature. This not only feels like a slap in the face to loyal users but also highlights a concerning disregard for the needs and voices of their customer base. It's time for Wix to listen and make essential improvements, or risk alienating more loyal customers like us who have supported their platform..NavalAviator720Version: 2.83965.0

ACTIVE OWNER (10 Months) / RECORDING STUDIOI am a local recording studio owner (STUDIO 302) based out of Rhode Island and soon a warehouse near you! I love the wix app, it is very attractive and response. Been using it for 10 months now, and the update on the “Spaces” app has been great. One issue I have (which is less of a issue and more of a methods issue) is I have multiple engineers who work for me; and so we have multiple staff to choice from for bookings. Which is great until a client tries to book, and they can book the same time as someone else’s session. Imagine a barber shop with one chair and 3 barbers. Our clients keep getting confused. (There is no setting for this ; yet. I was told) Thanks to the wix customer service team member who responded to me with the quick way to work around. I hope to see this implicated in the near future! Will make me stay forever!.STUDIO 302Version: 2.38841.0

Scheduled blog post can’t be filtered by dateScheduled blog post can’t be filtered by date, which makes it difficult to figure out what dates you have posts scheduled for and which still need it. Makes the blog post feature much less usable through mobile. Web automatically sorts scheduled blog posts by date. Mobile only has the option to sort by author or category. Seems like it should be an easy fix to make the feature usable. I was hoping to be able to create blog posts on my iPad during downtime, but it’s not very easy to figure out where I need posts to decide on topics (ie, if I have a missing post in October near Halloween, that will have a different theme and undertone than if the missing post is in the spring). Seems like it shouldn’t be a hard fix to make this much more functional..KalenDonVersion: 2.82787.0

Stop changing things!!!!!I am forced to use this app because I used Wix to make my online store and website. I cannot tell you how many times they have made my life difficult because they constantly feel the need to "update" their App!! With every update they've made they've made it much more difficult for me to manage my store/orders! Back in early 2018 when I first started using them the App was AWESOME! I loved it! It was so easy to use and made my running my business so easy. Since then they have constantly messed with it, making it very difficult for me. Today, they made me update the App in order to view my orders...and now they are also forcing me to get another App installed to view my orders! This is insane! PLEASE PLEASE STOP THIS! That old saying...."if it ain't broke... don't fix it" could teach you something here!.Lizchiq76Version: 2.46535.0

Love Wix!!!I am a local bakery business owner to the Stone Mountain, GA area and just started my website in wix a little over a month ago and I love the app! I was intimidated at first to create a website in my own but wix made it very easy and user friendly and I love it! One issue I have is in creating invoices on the mobile app. When you select the due date and go to preview the invoice it gives you the date before the date you selected. So then I have to go back in to edit the invoice and choose the date after the due date actually want in order to get the correct date. I hope this can be fixed soon! I have recommended wix to other local business owners looking for a great and easy way to build their own website. You guys have done a great job!.Norwood487691Version: 2.43725.0

Mostly happy with this appI love wix. I switched over to them from Wordpress (which they are a great company as welll). With Wix, I have an easier time building my site. Their app isn’t as intuitive or as organized as I would like it to be. I could make edits to my actual site on the Wordpress app and editing blogs was a smooth experience. I find the wix app to be a bit slow and editing the spaces between paragraphs via web browser is seem less while on the app it doesn’t show up the same way. I feel the menu is too stuffed. It takes multiple clicks to get where I want to. Even with all that, it’s a fun app to use, write with, and manage aspects of my online business endeavors. 4 stars..C. M. HostakVersion: 2.38841.0

It’s good.The System works good. One thing I have been wanting to work better is listening to the phone recordings. When listening to recordings, is it possible for you guys to add a playback speed to help skip ahead if you accidentally back out or it stops for any reason. It doesn’t always want to play when tapping to a spot on time line and dragging the time dot is very glitchy. Most of the time it drags right to the end and it’s very hard to get close to the spot you want to start listening to. So play back speed and maybe a 1 minute fast forward and a 1 minute rewind would be great additions to listening to phone recordings..SLockhartVersion: 2.61194.0

Almost want to love it.I’ve been a fan of Wix for a long time. We run a service based company and our website and other features run great! We started to use the Contact List. It works great on desktop, but on the mobile app it doesn’t seem to format every field properly. For example, if a text field has more then what fits in the screen, the app doesn’t wrap the text. Also, on an IPad it looks like some text fields don’t align right on the screen. This is a bit annoying because you have to then go in and try to edit the customer to read what is on that text field. If you guys could address this it would make a lot of lives a bit easier. Thank you!.Gelan0812Version: 1.1

Voice to text issuesVoice to text function still isn’t working when we reply to customers in the app. It deletes the reply. Sometimes doing it again it works. Issues with iPhones and ipads. To further explain: When a customer sends an email to us and we go on the app to respond. Using the microphone for voice to text in the reply while on the app, after we finish replying and click the microphone symbol to stop voice to text, everything that was typed out from voice to text gets erased immediately. Then we repeat the process and sometimes that works, still frustrating, and sometimes we even have to do it 3 times..SigsterrrVersion: 2.86674.0

Losing functionalityWhat happened to the calendar? It used to be easier to book people for services on the app than on the desktop, and now the calendar does not appear in the app at all. I can’t even check my bookings for the day. What the what???? Also, there is no help feature in the app. And speaking of bookings, you should be able to tie a booking to an order. My clients order and then we schedule a pickup time. It would be great if I could link services to orders so I could check their booking and order all on the same page. But first you need to bring the calendar back. How can you run a business without mobile access to your calendar?.YooperMomVersion: 2.42067.0

Where do I go for help?!?I downloaded this to create a blog, just a simple blog. When I was having trouble actually getting it to publish the page there was a help link. Now that it has published, the help link is gone and there is no one to help with issues. Every time I log in the ‘My Site’ stuff seems to have multiplied and the garbage that I hid the last time is back. Since I am using it for a blog, I don’t need invoices or payments or marketing campaigns or any of that stuff. Nor should I have to hide it every time. I just want to be able to open the app, write, and post. You/your site had a great rating just for that. Now I am starting to wonder if I made the right choice..DaflowersVersion: 2.49745.0

Getting betterI like Wix, it’s definitely getting better. There are a couple things I wish they would update. The first being able to use subscriptions on digital products in the e-commerce. The second being able to have your customers upload multiple audio files to your site, or a zip folder with larger file sizes. I run an audio website for mixing engineers and producers at mix-off dot com, and I need the ability to have users upload and download multiple audio files or zip folders up to a couple gigs. The rest of it is great other than those two issues..ShatzerVersion: 2.55805.0

Things I’d like to see in Store Owner appI have been using the Wix website builder and Store Owner app for about 6 years. I really like the ease of everything! But… 1. When I create an invoice in the phone app, there is no option for “Invoice and Order” which will send invoice and generate an order when invoice is paid. I must go to my office desktop to do so. 2. When I use this option and send invoice /generate order - the app does not allow me to print shipping label, nor does it show that the invoice order is fulfilled. Being able to do both of these in app would be awesome. 3. And lastly, bring able to select “free shipping” for individual products would be very helpful. I am currently using the eGift Card - using it for a product rather than Gift Card so that no shipping rate is applied at checkout. Because the app reads it as the eGift Card, there is no option at checkout to offer a free shipping coupon. A work around for this would be awesome too! Keep up the good work!.Animal Art GalleryVersion: 2.66224.0

Love the App!I have been using Wix to make websites for a long time. Last year I got a job at a company running their website. I chose to use Wix because of the affordability and the great Wix Stores system. This app also adds much need usability when on the go. One problem though is whenever I try to add a product I will enter anything into any of the text fields and when I click return the screen turns white. I have tried reinstalling the app and other troubleshooting things but nothing works..Wiscosin Hobby FarmerVersion: 2.51949.0

Love but could improve.I love everything about this except the invoicing. I would love if you use square for invoicing that it were synced or setup to the actual square app. It would be very convenient if my sales and payments showed on both my website and also my square up so I can see what I need to on both apps. It’s too time consuming having to create a custom invoice for every order for different sizing whereas square invoices you can have say a set price for tees and then variants for sizing and whatnot that will automatically add the cost for that size. Even better would be to somehow sync your website items into your square app..Stephii09877Version: 2.55451.0

So far so descentThe app is easy to use and simple but I do have a few issues. 1. My notifications keep piling up and I am alerted but I cannot get the app to open the notifications “bell”. I tap on it to open but it just keeps cycling and cycling. Even when it did open it hadn’t actually updated the notifications in weeks. 2. My service is a subscription where people can change the amount of bins they need. There seems to be no simple way how to make this adjustment on the subscribers end of the webpage. They have to cancel and resubscribe which seems overly complicated..PatRoc315Version: 2.43492.0

Need of a MAJOR FixI don’t really mind the rest of the app, it’s intuitive enough, but the biggest issue I have comes with uploading photos from my iPhone. Every time I try, the app doesn’t do anything at all. I’ve tried switching from selected photos and all photos options on my device, but it never opens my photos to select for upload. It’s really frustrating as I need these photos for my blog posts and sometimes I’m away from home. I want to meet my personal deadlines, but it’s difficult when I’m away from my core computer. I thought this would be a great alternative, but as is, it’s only frustrating..Jahmes316Version: 2.57425.0

WoW! J’ai toujours rêvé d’avoir un site pour moi!Enfin je vais pouvoir réaliser un rêve! Merci beaucoup! C’est bien expliqué et c’est très facile à comprendre..Triple D13Version: 2.42466.0

Wix AppSince starting my small business, I’ve been a Wix user and have loved everything. The website is super easy to follow and user friendly. I also used the Wix Spaces App. The new Wix Owner app is just as great. To be honest it’s even more user friendly. Easy to manage and quick. Love how I can easily update my product inventory or post and review my orders at the touch of a button! I also love receiving the notifications of orders. It’s the sound of success! Love Wix and would highly recommend!.All smiles1982Version: 2.38008.0

J’ai supprimé l’application et réinstaller et tout fonctionne merveilleusement bien merciAvec votre mise à jour j’ai plus rien qui fonctionne.L’écran fige.Marie-lise22Version: 2.74372.0

Doesn’t send messagesI love this app for managing my business, however 90% of the time my responses to customers and potential clients does not send, but shows them that I have read it. May need a bug update?.Grae JVersion: 2.46062.0

Fix the AppWix is great on the desktop but the Wix app for iPhone is terrible!! It’s very delayed. Fix it!.AuraalinaaVersion: 2.83056.0

Hotel App integration needs workI am using Wix for my accommodation business and integrated ‘Wix Hotels’, a premium function into my website to enable guest bookings and payment processing. Unfortunately the Wix owner App does not provide the same functionality as via web access, such as: Reservation calendar: No rate overlay! - this is a big one, as in the hospitality sector we constantly adjust rates, based on availability and comparable properties. The missing rate overlay for each date on the calendar almost negates the benefit of having one to begin with. Quick rate adjust - unfortunately nothing about this is quick on the app- you can’t select multiple dates at once - when the dialog finally opens, you can’t increase the date range to perform mass editing. Generally, the app (or it’s server) is very sluggish - I am on an enterprise level mesh network, with 150mbps download and 70mbps upload - the app speed is leaving a lot to be desired, up to the point I catch myself multi-tapping the same button as the app didn’t respond (iPhone 11 here, latest iOS with 100gb free storage and all apps closed in the background). I’ll keep updating this review, as I had planned on using the app more frequently (or perhaps not..).VanIsle ParentVersion: 2.79527.0

Très bienEst ce que nous pourrions voir la demande énergétique du site pour pouvoir l’optimiser?.:()/&$&:Version: 2.55805.0

Easy to use softwareThis is my first time creating a website and Wix made it easy to do. My first few days of using Wix was smooth and stress-free but now for some reason everytime I try to make a change to my website and publish, the app says ERROR and it has been like this for 2 days now. Wix please help me! 😫.All characterVersion: 2.74372.0

ProblemWix owner is installed on my mobile Iphone XR. Today 12 03 23 doesn’t open when I would like to open. Do you have a trubles with the apps today?.Terminus22Version: 2.74362.0

My clients can’t pay in my appMy client try to process order from my app bird apparently it doesn’t work. Need help !.Wllm.kisVersion: 2.64374.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.88872.0

Wix Owner - Website Builder Negative Reviews

Steal your money and waste your time!This app and website is the worst on building and creating a website! Simply because they ask you what plan you want and no matter what plan you choose if you don’t pay for a full year they don’t publish your website! They stole my money! I want my money back and will leave this trash and will advise everyone to avoid it according to my recent experience and my previous experience too! I created a website with them for almost 4 years and all of sadden they banned it; no costumer service or WIX representative contacted me at all! I tried thousand times to get my website back and I couldn’t! So, I decided to create a new one paid $36 monthly, but my website is not published just because I did not choose the yearly f plan!!! The least yearly plan costs something like $350! With that money you can give it to a computer expert and he/she will create you the best website! WIX is the worst and all good feedback for it had been written by the wix team apparently! The worst experience I’ve ever had! Don’t waste your time or your money! Save it and find a better way! WIX IS Not recommended at all! And yes, I want my money back and I don’t need your trashy website! I’m done! But will talk everywhere about this and how they steal money and give nothing and no service! This should be reported and be banned! It’s not acceptable at all!.Jojo AlanVersion: 2.66975.0

App no longer works. Customer support nonexistentMy Wix Owner app has been glitchy for several months and finally to the point where the chat box goes completely blank except for the visitor number. I have reached out to the Wix company and they claimed that Support was working on it but I have not received any email and the person, whose tried to help me is not very competent. She has a lot of problems understanding the English language. I really need this app to work as a business owner because it has helped me in so many ways and I have no idea what went wrong with it. I’ve since done my own troubleshooting many many times by either turning my phone on and off and or reinstalling the app. I have reinstalled the app over 30 times and every single time the visitor and the chat box no longer work. This has been one of the top number one benefits of having a website with Wix. I may have to seek another company. I just looked at how to contact this app developer, and there is literally no support. Instead, it takes you to a help center that does not answer any of the troubleshooting issues at all..Traphouse SteffieVersion: 2.87925.0

Lots of issues writing blog posts on dataThis app is a nightmare to use when writing/updating blog posts - especially when your internet connection is not perfect. Uploading photos is especially infuriating. Unless you have a perfectly stable 50mbps or faster connection (on my IPhone 12 Pro, I don’t always get this good of a connection on LTE), uploads will fail. Once a single upload fails, no more uploads will work until the app is restarted. There are buttons that say they allow you to “retry upload” but that button is a dead end and doesn’t do anything. You will not have another successful upload again, no matter the internet connection, unless you fully close and reopen the app. Often, after an unsuccessful photo upload, I can’t even save a draft of my post, so any progress I have made is lost. Updating my blog can take many infuriating hours of trying over and over again. The same problem with photo uploads happens with draft uploads. When you click “save as draft”, if the draft upload doesn’t work immediately (this happens often with LTE connection), you have no hope at saving your draft. You must lose your work and close/reopen the app to get anything to save. There is also no cue to tell you that a draft upload was successful or if it failed. Developers: PLEASE look at/fix/redesign the way your app interacts with the internet! I don’t want to have to move to another platform!! You are a web development company! This app shouldn’t feel like a beta!.EmsgeekVersion: 2.61912.0

Restaurants App review (because they won’t let you write a review on the website anymore)Overall I enjoy Wix. Or at least I have been. Wix started out as a great website for people who have small businesses and just needed something they could easily manage and adjust by themselves. Then came table reservations, the app. What a mess of an app. Over complicated. Unnecessary. And worst of all they didn’t give the option to continue using their original app which was simple, easy, no buttons or bells and whistles. Customer puts in information, we receive it. Bam, done. Now rather than just a simple drop down, it’s drop downs leading to buttons leading to issues where people who aren’t tech savvy and trying to figure out how to use our site! On top of all of that, we are a small business. We run on pen and paper for our reservations. This app practically requires the use of a tablet or phone. That’s not doable for a small business. We expressed this concern to the product developer and their answer? “Buy a tablet” do you realize how hard it is to have unnecessary expenses like that right now? Pen and paper is fine and your only answer is buy a tablet?! Lucky for us we have a champion of a manager at the restaurant to was willing to put the app on her phone. But what a ridiculous thing that she has to do that in order for our website to work. Bring back the mentality of having Wix be a small business friendly website. Not everyone can afford all the bells and whistles..AlexithimaVersion: 2.87659.0

Below averageOver all just a decent app, recently I did not receive payouts for a month with no explanation or warning and if I would’ve went 2 more days with out noticing the funds would have been returned to clients for services that were already provided This platform has many small things that need to be fixed; only clients get appointment reminders the only way for employees or owners to get reminders is to set up automations which only allows a emailed reminder :/ which isn’t helpful Editing bookings is limited; when editing a future appointment you are unable to edit the actual service if a client wishes to change something (unless it’s the time or date) which throws off all of the statistics and revenue if the services have price differences or add ons and also time differences which can leave you over booked if you don’t manually change the time frame and remember that the appointment isn’t what’s actually shown (EX: a client books hair coloring service then only wants a wash … you have to manually change the time frame and verbally give them a new price and remember said price and there’s is no way to adjust the new price for this service so the income is updated or just simply for peace of mind to see what your day actually look like in the calendar because it will still appear as the initial service they booked for and the only way around it is for them to cancel and rebook with a new deposit ).CrrikayVersion: 2.68726.0

Stop making things harder to useWhy do you guys keep changing everything? It’s so frustrating. I have relied on spaces to manage my bookings as a massage therapist, and now there’s this new app I can’t access my original bookings on spaces anymore…and it automatically opens this new app when I try to go to my old dashboard but I have to “create now” in the wix owner dashboard in order to access my bookings that I constantly need to manage? I don’t have time for this. I don’t understand how to get to my bookings and I don’t want to edit or change anything in regards to the look on my phone. I do that on my computer. It’s just extremely frustrating i do not feel the ease of my business is supported by Wix apps. In Wix spaces when I needed to book a client the day of the week wouldn’t even show it would just show month/date/year and I discuss my bookings as days of the week with clients “next Wednesday?” they took the days of the week off when booking and it was always just one thing after another that never helps..SaharzellVersion: 2.45534.0

A Cautionary Tale of Frustration and Disappointment with Online ProgramsTo anyone considering Online Programs for their business, I implore you to look elsewhere. The allure of attractive designs is quickly overshadowed by the reality of operational incompetence. Your clients, your brand, and your peace of mind deserve better. In essence, Wix's inability to deliver on its basic promise—providing paying clients with access to the content they've purchased—has not only tarnished its reputation but has also severely impacted our business and client relationships. The damage done is not just to our bottom line but to our brand's integrity and trustworthiness. Imagine the scenario – clients, convinced by the visually appealing designs and the promises of seamless content access, decide to make a purchase. The payment goes through. Yet, the moment they attempt to access what they've paid for, they're met with insurmountable barriers. This isn't just a one-off technical glitch; it's a recurring nightmare that I, and seemingly countless others, have been subjected to..Faster112Version: 2.88606.0

A complete waste of my time.I downloaded wix after reading the app description and all. Nowhere did I find that in order to publish my website, I’d have to pay a subscription plan. I am broke at the moment, and that’s why I’d downloaded the app instead of Commissioning a web developer. I understand that wix developers need money for their work, I just wish SOMEONE who wrote in that it’s not free BEFORE I’d completed building my website. I wasted my time designing a website I can’t even use. The only reason I’m giving the app 2 stars is because I understand why the app makers have this subscription plan in place. All I ask is that you add in a warning of sorts at the sign up process to let everyone know you WILL be charging them to publish their website. AND PLEASE NOT IN FINE PRINT!!! NO ONE WILL READ THE TERMS AND CONDITIONS AND YOU KNOW IT!!! I just really don’t want anyone else to have this same experience. It’s really frustrating..Sum randoVersion: 2.46062.0

TOO TEDIOUSThe entire Wix site and app are beyond disappointing. It’s like once you have an account you can’t do anything to it unless you “upgrade” to the “Premium” account. BUT once you upgrade to the “Premium Account”, you STILL CANT do much until you DOWNLOAD the Wix Owner app, once you upgrade then you still have to get on the web browser just to connect a domain that you already own, once you’re logged in on your web browser it tells you that you have to have another app just to connect. Mind you, I’m already PAYING premium price, I shouldn’t have to keep downloading 1000 different apps just to operate and design my site. Totally disappointing and just too complicated for no reason. I will be canceling and going with a company who is a ONE STOP SHOP, not one with all the extra additives; it’s truly ruined the consumer experience by making things too tedious too deal with..1494(:$bigVersion: 2.70915.0

Wix lacks customer serviceSubject: Extremely Displeased with Company's Refund Policy Dear WIX, I am writing to express my frustration and anger regarding your company's refund policy. I recently made a purchase from your website of premium, which turned out to be defective and unusable. When I contacted your customer service department, I was informed that I am not eligible for a refund, and I would have to get the item repaired or replaced. This is completely unacceptable and unfair. Why should I have to waste my time and money fixing something that I paid good money for and should have been in working order? Your company's lack of a proper refund policy reflects poorly on your commitment to customer satisfaction and quality products. I demand an immediate refund for my purchase, as I have the right to expect a product that is in good working condition. It is unjust and unacceptable that I should be forced to keep a faulty product and be subjected to additional expenses. If your company truly values its customers, then it needs to take responsibility for the faulty products that it sells and provide a satisfactory solution for customers who have received defective items. Otherwise, I will have no other choice but to take further legal action and escalate this matter to the appropriate authorities. I eagerly await your prompt response and resolution of this matter. Sincerely,.Poor refund policyVersion: 2.77548.0

Wix won’t allow us to accept payments....If zero stars was an option that would have been my choice. They took away our payments!!! How am I to have a website that I cannot accept payment on? So Wix once again has decided to make it even more difficult for store owners to manage and update our websites. They’ve also completely taken away payment methods for free account holders, preventing us from making any sales through our websites, unless we upgrade to a premium account. So over the corporate greed. Trying to provide for my family has become impossible with the wix platform. They won’t even allow us to use PayPal!!!! Their prices are so outrageous I can’t afford to upgrade. But preventing shop owners from taking payments? That’s just wrong! What’s the point of even allowing the s to create sites for free then? I’ve been a wix user for years. The service and platform has only gotten worse over the years..PhoenixWitch379Version: 2.41870.0

So frustrated with WixHonestly. How many people in the world have devices? Ipad? We STILL can’t decently edit a website on an ipad. And this useless app where, for some of our purposes, all we can do is *look* but not actually *do* anything. No editing site? I’m on an ipad pro with a keyboard and pen and can do literally EVERYTHING else I’ve wanted to do. But I can’t edit our website. Not on Safari. Not on Penguin. Not on Chrome. And apparently now also not on Firefox. Cannot do the SIMPLEST task of changing the height of a header. I can SEE the click and drag, but I’ll be darned if I can grab and USE it on ANY browser. Why is this? It’s 2024. People don’t, by default, sit at home on a desktop working on stuff like this. People work remotely. Not everyone has a laptop. How is Wix so far behind? Being able to click and drag the height of a header is like website building 101. Basic function. But can’t do it. Why bother using Wix?.DraAIVersion: 2.88295.0

TERRIBLE!!!!!ABSOLUTELY TERRIBLE APP! I have never had so much frustration and headache while using a website before. I even had to go out of my way to download this app in hopes that someone from wix will see it. I have been using the website online online on the web and i can honestly say it is the worst experience i have ever had, seriously, made me want to punch a hole in a wall a couple time. The user interface is terrible, its not intuitive at all, changing a simple line of text become some mission impossible of work around, and many many bugs while trying to build and launch my website. I think this anger and frustration mainly comes after having used GoDaddy website builder which is MUCH BETTER!!! For anyone reading this, that’s where i would recommend to build a website. The easiness and the simplicity really made the entire experience much better than here on wix, honestly..Sexy boys 28Version: 2.78434.0

My first ever review… Wix was that frustratingFor a website builder app with an explicit blog function I would have thought that the functionality of basic features would work. I couldn’t load more then the first 20 recent images of my camera roll to be able to include them in any sort of content. The app was slow, glitchy, and overall just a terrible mobile experience with a lack of basic functionality. If we hadn’t originally made our blog in Wix I would have taken it to literally ANY other competitor because of the frustrations I’ve experienced. Seriously, only get this app if you absolutely must or you have a hundred hours to wait while things load. Also the customer support is ABYSMAL. Seriously, I now recommend weebly! I would even recommend posting and delivering content via carrier pigeon it would be more impactful and user friendly!!!.MG159159Version: 2.79527.0

App is buggy and frustrating to useI don’t usually take time to write reviews, but this app is pretty bad. The messaging component is hot garbage. Sometimes the send button doesn’t work, the cursor moves when you type causing typos, it’s extremely laggy, and sometimes you can’t see what you’re typing because the keyboard covers up the input field. Sometimes when you send a message it looks like it’s coming from the other user. Often times have to kill the app and relaunch for bugs to go away. You also can’t do something as simple as search your subscribers? App freezes up pretty often, buttons just don’t work, and it’s very annoying. Overall the app displays the data I want to see, and allows me to interact with my customers, but they need to do some serious work on the UX..ScubaSteve46Version: 2.84714.0

All over the place and frustratingIf I can start over, I wouldn’t have started my business with Wix. Wix is really all over the place, slow and really frustrating trying to understand how to use. I’ve gotten close to punching a hole through my laptop. I’ve had this website for almost a year now and I still hate it. It’s so difficult trying to figure out how to do basic things. I sell clothing and want to display it in a way that shouldn’t be such a hassle. But of course Wix makes it so difficult to do I hate Wix so much I would give it 0 stars if I could. A lot of how you build your website on here is so brainless like I don’t know why they make it so difficult to do basic things !! Maybe for other types of businesses it’s good, but for selling products it’s beyond annoying. Thanks for such a terrible website builder wix 🤦🏽🤦🏽🤦🏽🤦🏽🤦🏽😐.Joshua sausVersion: 2.73452.0

Don’t gaslight meDropping this review by one star after complaining here —2 versions ago — and being directed via “developer response“ to email them with my problem. I I use this app to respond to website inquiries. You have a bug. It’s an accessibility bug and perhaps the nimble fingered amongst you don’t care, but speech to text disappears as soon as you finish dictating. I first pointed it out through the feedback link in the app. Bugs are normal, and no point shaming anyone publicly. But after I got no response, and after a few updates, I posted my grievance here in a negative review. I was directed to get in touch via email, where I documented the issue with a video. Again, no response. Two updates later, I’m updating my review. I’m halfway expecting the same reply to this one..Doghouse NYCVersion: 2.81722.0

DifficultWix was not easy to use and trying to get someone to help is a joke. Sure u can chat, can’t find an email u go in circles. Building the site is complicated. I only had it 3 days and during a trial but they took out my $53 subscription anyways I canceled my subscription and my account 3 days later well within the 7 day window. Finally got assistance thru chat but that was short lived as they said they see everything but didn’t see my request to get refunded, naturally. I still have not got refunded nor has anyone reached out. Do they not have a regular customer support email since chats and call back take up too much time and the wait time is so long!? I recommend only using Wix if you know more than beginner and more than intermediate level on web building..Millerelaina593Version: 2.72636.0

Wix doesn’t care about customersI used the Wix website platform for a personal website and it was fairly straightforward to use. However, I had assumed that a “yearly” premium plan is just that - yearly, and after that it would automatically expire. Nope. I’m a college student and unable to afford another year’s’ subscription, yet it automatically billed one four days ago. I didn’t have access to my email while I was abroad and couldn’t see the one measly “reminder” it sent out. The worst part? Wix denied me a refund in less than an hour after I requested one. No understanding for my situation at all. I’ve also seen others mention that Wix billed them after they canceled their subscription. I want to warn others (esp college students)that Wix is just looking for easy ways to hang onto your money, neglecting to adequately remind you to cancel..AqualilliaVersion: 2.54259.0

GlitchesI’ve continued to have glitches where I’ll spend hours working on a blog, go to add a photo or video, when the pic or video is picked the app goes back to the blog post to a blank screen where you can only see the top bar (X Create Post Next), nothing else. Clicking “next” or “x” does nothing. So I have to exit out of the app, which deletes all my hard work. This has happened MULTIPLE times this past week. I have the latest update, my phone is an iPhone 13 Pro Max. And I’m sick of it. Also, I signed up on my iPhone using my iCloud. It didn’t let me make a password bc it used my iCloud info. I’ve tried to log onto my laptop and can’t because I never created a password and the app won’t let me reset my password- even by using the blocked iCloud fake email..CatBeggsVersion: 2.72965.0

DIFFICULT to use and NO SUPPORTI hate Wix. It is SO difficult to use, edits never load, the editing app crashes while editing. I would not recommend Wix to anyone. I have been working on my Wix site forever trying to problem solve through an issue with my Pages in Wix and nothing can be fixed. In fact, half of my website reverted back to its ORIGINAL template format! So irritating! Nothing but frustrations. I contacted them this morning to ask for my 3-year subscription back, but I would carry through this year but still pay for one year and take the loss for a pretty much unusable site. It was denied, and now I am stuck with a $400+ investment that I have spent HOURS on and have come to the conclusion that I cannot fix. If I could give this review 0 stars, I 100% would. Don’t use Wix. Don’t make my mistake..BC0622Version: 2.72965.0

Works about 25% of the timeI have been using this app for about three weeks now, and I have never had more trouble with any other app. I only use the blog. I am traveling abroad and use it to update my family with photos and descriptions. The galleries never upload, they often stop with one photo still loading, which never loads, no matter how many hours I wait. My saved drafts sometimes delete blocks of text, so I don’t trust the app anymore and just store it in my notes. When I try to upload either galleries or videos, selecting that option only works half the time. After clicking the option, the menu closes but nothing happens. My Wi-Fi connection is great. I have installed and uninstalled the app numerous times. I have no idea why this app has such great reviews. It’s pretty terrible..RachelmrecVersion: 2.57552.0

Be Careful with your subscription plans! No refunds!So it turns out if you change your subscription plans. They still continue to charge you for the previous one. You can basically have multiple plans on one account. Even if they are not connected to your website. I decided to try the unlimited business plan. I wasn't getting a lot on sales so I went back to a regular website with no store and decided to pay for a full year (probably a bad idea cause now i have no leverage). I check back and there still charging me monthly! I decided to give a call and they said I was able to submit a special request. REFUND DENIED. Even though i wasnt using the $38ish a month subscription. So one year from now I guess ill get a professional website built. Not by wix of course!.TyGOGVersion: 2.42202.0

Bad supportThis website probably doesn’t deserve one star but you’re getting it from me. I’m upset that if I go to the website for this app and the support page is garbage. Someone created a fake account using another paid subscription websites name and is using my pictures WITHOUT my permission and is using fake videos and pictures of me to sell subscription and there’s no way to email the website to take down the page. I called for expert support and they couldn’t help and asked me to email the abuse department which isn’t on their website to begin with. The webpage needs to be taken down NOW without excuse. It is a complete fraud and the fact that they allowed people to make money off of that without verifying the person first is disguising..HellRisenLaliVersion: 2.42573.0

Great design- if only it workedI’m actually writing this as a request to wix to please stop the app from constantly telling me something went wrong and I have to refresh. Every time I look at something I have to refresh, close, open, etc at least 10 times. Sounds like I’m exaggerating and I wish I was, but I’m not. Sometimes I just give up and try again later. I understand that there may be days or times when something is happening in the technology world but I’ve been using this app for several months now and it’s like this every day, every time I use it. I need to be able to run my business without constant frustration. Please, please, please fix your app..Reviewers bcVersion: 2.47648.0

SCAM! TERRIBLE Cancellation Policy & Customer ServiceWIX is terrible. They make billions off the fine print. 1. Way too expensive and 2. They don’t tell you how terrible their cancellation policy and customer service is. It’s a complete scam. Don’t ever expect to talk to a real human. They don’t even have humans working customer service so the billions they are making are going to a select few I’m sure. I’ve thrown away hundreds of dollars accidentally clicking the wrong thing (because instructions are also terrible) and no one existed to help me. I had to submit an email request and it was simply just denied by a bot. They try to get you with discounts and then lock you in to a minimum of a year and the cancellation period to get a refund is only 14 days. DON’T WASTE YOUR MONEY!.Schmememe18Version: 2.69086.0

Can’t edit my websiteThe interface for this is a nightmare. Not only can I not log in to my page to edit anything on my website, but whenever I get a notification of a site visitor it redirects me to download this app (which I already have). So what I’m left with effectively, is a dead-end website where I have no ability to interact with customers..Canuck RobboVersion: 2.54259.0

Over 30 hours of Not Working!This app since January 2023 hasn’t been working properly. I have over 1000 members and cannot afford all the downtime and bugs. There is no one to contact in case something isn’t working. Fix this app! I am leaving them this week after 5 years I can no longer afford all of these technical problems (at least weekly).RoxypmVersion: 2.74234.0

Costumer support2 years ago I have purchased wix premium and without renewal they charge me 244 dollars and there is no way to reach costumer rep. This is sort of scam and money grab. I do not recommend any wix products ever..Tengri 7010Version: 2.57552.0

Now What?!I set up my premium website and it says it is published but I keep getting an error code - 1200 when trying to view it...now what???There isn’t a help option on the app either!.KokoDivineVersion: 2.42202.0

Doesn’t let me access websiteI purchased a domain for my website and now it won’t let me edit my website and when I look it up online my website doesn’t come up, it says “can’t connect to server. What did I just waste my money on?.Cosmo1638874732Version: 2.38008.0

Unable to edit website on iPadThe fact that you cannot edit your website directly via iPadOS but you have to switch to your desktop to make changes makes this app completely unusable for me. How come it’s possible in the Weebly app, just to name another app, but not this ‘premium’ platform? Very strange..HeidideggerVersion: 2.87075.0

Why is it so zoomed??I run my business on my iPad. It says iPad compatible but in app and online, it zooms in on the site which makes it impossible to edit anything. And if you refresh or switch or delete and restart it zooms in more. Fix. Update: app sucks so hard which is so disappointing because I like their site designs..Megan HoferVersion: 2.86674.0

Absolutely terrible app.I’ve never written a review but my god. I have been running my business website off this for over a year now and let me say this app as more issues than anything I’ve ever used. It shuts down 50/50 after you upload a new product and that’s if you’ve ever even get the product up! Try uploading photos for 5 min I garuntee half of them won’t work. And the ones that do won’t save because the other photos didn’t. This app is a bloody nightmare.Pos77777Version: 2.86674.0

Can’t access my site from appSadly can’t access my site from the app.@Life_Of_JazVersion: 2.86274.0

Liars and stealersThey promised refund if i don’t like the paltform even after the policy period. I went back and they said no can’t do. I gave them the date i called their team member who promised refund and they said nobody contacted us! AVOID!!! Thanks to Shopify and GoDaddy they are way better!.Jacob_@123Version: 2.85358.0

Great Potential Hindered by SMS BugsI've been a loyal Wix user for years, and while the platform shows tremendous potential, the persistent bugs, especially in the SMS feature, are a significant drawback. Sending messages to clients is a hit-or-miss experience – some days it works flawlessly, while on others, I find myself constantly refreshing the app in the hope that the SMS function will function properly. This inconsistency is frustrating, especially as I rely on the SMS feature to communicate directly with my contacts without revealing my personal number. It raises the question: what am I paying for if the SMS feature doesn't work reliably? I hope Wix addresses these issues soon and considers a thorough investigation by their developers to ensure a more consistent user experience..IakleaVersion: 2.84714.0

Slow and keep crashingThe app is slow and it keeps crashing every single time. The modifications are not save and are not published on the website. I cannot work on my phone. It’s really annoying and a waste of time. Please fix it !.MadrexxVersion: 2.84329.0

Mi peor error como debutanteWIX vio mis intenciones serias de hacer mi sitio internet, pues use su opción “Contactar un profesional” y compro a otro sitio TODOS mis dominios (Direcciones de internet) que podrían interesar me y me las vendió 200% mas caras. Ahora no tengo más opción que hacer trato con estos..Joh :-)Version: 2.83965.0

Worst support ever!Wix, a couple years ago was incredible effective with their support. Now they became the worst! Impossible to join anybody. When you finally find somewhere how to join, you reach a junior with absolutely no knowledge on technicality… And that, is if you speak English… cause now the support is only by phone… and only English is possible… So they have great possibilities with many features, but DONT EXPECT SUPPORT, your are not a client you are an income. $.MicaPinoVersion: 2.83422.0

User UnfriendlyI have had my wix website for over a year and I’ve never had so many problems with it. From clients unable to book, to constant errors on booking forum. It has been the most difficult to navigate..GxhsbdhainwVersion: 2.83056.0

No google indexingTrying to get your page to index on Google on this train wreck of a website is like trying to figure out the secret to antigravity and interstellar space travel. It’s a nightmare. Any other site you use it automatically indexes after two weeks, dear Wix, try spending a little less money on those annoying commercials on TV and a little more on your coders..Brutally honest userVersion: 2.82787.0

Disappointing Customer Service Experience with Wix: Not RecommendedWix has failed to uphold its own policy. The customer service is incredibly slow, and as a result, I cannot recommend this product to anyone..TheekoryseanVersion: 2.82787.0

HorribleI use the app for appointements. Horrible! They constantly do updates during work hours. They remove functions without notice. Every time they update the app there is an issue ! Right now session time randomly switches to AM time and can’t be set up to PM!! Basically no support because you have to send them emails and pray for them to answer just to tell you that they will be sending the ticket to someone else!! I will be switching to different provider! Those people are incompetent..Common Sense GalVersion: 2.82688.0

SlowExtremely slow haven’t made a post yet because it keeps freezing..Ghozt1xxVersion: 2.82026.0

Really bad for operator operate on the phoneCan’t search any products on the phone for owner or operators.AndyleanVersion: 2.81722.0

Won’t let you upload PhotosThis app won’t let me use only selected photos, and will only work if I give it full access to my photo library. It should function with only selected photos. The website I manage for an organization has no business having access to all the photos in my library. It’s creepy. Do better Wix.`emily`Version: 2.80812.0

Used to love the appI used to love this app and website and now can no longer upload photos from my phone. Wth.TccgrtfduhVersion: 2.79787.0

All of my services have no availabilityFor the last two months all of the services I offer have no availability, I have tried fixing it but every time I hit save it says it encountered a problem 😂 not worth the time and sanity 👎🏻.Tam7702Version: 2.76055.0

On ne peut pas modifier notre site sur la tabletteÀ quoi sert l’app si on ne peut modifier le site web? Delete..Mjnvg86432Version: 2.74372.0

App not working since FridayI can’t open the app to Access my bookings I deleted the app reinstalled it also any nothing seems to be working.Cam490Version: 2.74362.0

L’application ne s’ouvre plusAprès la mise à jour, l’application ne s’ouvre plus..AstongeVersion: 2.74234.0

No more live-streaming from appLiterally ruined my revenue from live streaming my yoga classes after the update no longer allowing to update from the app. Switching to a new site asap..Cbrown1077Version: 2.72965.0

Update made it worseThe app was great until a recent update made invoicing my clients impossible from my phone.. removed the download as pdf option, why? Also hard to figure out how to duplicate an invoice, when before it was just a few clicks. I can’t share invoices with my clients any other way but through the wix automated website or by sending them a link. Please fix this..SaamiieB!!=)Version: 2.72780.0

😡🤬😡🤬Garbage!I have been waiting for an email to Reset my Password 😡🤬😡 I have asked to Resend it 5 Damn times!!! But you fools are too Stupid and Challenged and you can’t send a simple email to RESET MY DAMN PASSWORD!🤬😡🤬😡.CutajarCVersion: 2.72780.0

BuggySo many bugs. Causes HUGE problems for a booking based based business. We are looking at switching products cause of their problems..Jnoseworthy1Version: 2.71293.0

Disappointed AgainzThey seem to overcharge and have very limited support. I’m still researching my initial bill to understand why I was charged twice?! In a year’s time, at least three times their dashboard has failed to provide the data it promises for days! I like the map and table options for locations of traffic, but when they don’t work. It’s such a bummer. Happens way too often for the price. Limited page options. If you’re not selling something, this app isn’t for you..Disappointed AgainzVersion: 2.71293.0

GROS PROBLÈMEÀ chaque amélioration il y a des problèmes. Présentement je ne suis plus capable de réserver en ligne..Berny0007Version: 2.70444.0

PointlessYou can't edit your website on this app, and the layout is confusing.CharlomilkVersion: 2.70242.0

It’s FAKE.It has no Edit Or Build Your Website options..MaestroDeartoVersion: 2.66975.0

Can’t editThe page is cut in half so all I can do is go up and down on my website I think it’s broken.Antjol15Version: 2.61045.0

Can’t edit my siteNo matter how many times I edited it, nothing has changed!.Henry korea taiwanVersion: 2.60317.0

Blank websiteI can’t create a blank website template for me..WixisbadwixisbadVersion: 2.60317.0

Update Resets AnalyticsThe analytics widget on the Home Screen no longer saves the analytics you’ve selected to appear, every time you close the app it will reset them back to default. Extremely frustrating as this used to be an issue that was fixed in an update, and it’s now broken again due to an update..TheRajMahHalVersion: 2.58441.0

Dla mardJe peux rien modifier..Sniffeur d'asphalteVersion: 2.58181.0

Doesn’t load anythingApp takes forever to add a new section and always says “can’t do this action now try again later” very frustrating..JennaRossityVersion: 2.55003.0

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