The Lord of the Rings: Heroes Customer ServiceElectronic Arts

The Lord Of The Rings: Heroes Customer Service

  1. The Lord of the Rings: Heroes Customer Service
  2. The Lord of the Rings: Heroes App Comments & Reviews (2024)
  3. The Lord of the Rings: Heroes iPhone Images
  4. The Lord of the Rings: Heroes iPad Images

Embark on a legendary adventure in The Lord of the Rings: Heroes of Middle-earth™, a strategy RPG game based on the books by J.R.R. Tolkien! A New Ring has been discovered in Middle-earth that has the power to rewrite history. Will you join the battle for good or will you succumb to evil?

Elves, Wizards, & Hobbits join together in a turn based rpg fantasy game providing a fresh visualization of a classic franchise. Your next adventure awaits with popular characters from The Lord of the Rings including Legolas, Gimli, Frodo, Sam, Aragorn, Gandalf, Orcs, Goblins, & more! Explore Middle-earth as never before in an online RPG filled with an assortment of classic LOTR characters for you to collect & battle with.

PvP or Story - pave the way for epic battles in a thrilling turn-based RPG strategy game. Middle-earth adventures await as you form a guild to help battle your foes. Engage in all out war with squad battles to tackle the enemy or challenge other rival guilds.

Join the Fellowship & take your team of heroes on adventures across Middle-earth. Encounter legendary team battles, discover new stories, & fight for the New Ring. Download today & discover your alternate ending!

ENTER THE WORLD OF LOTR
- Battle in legendary war games for control of Middle-earth in an epic fantasy RPG game
- Hobbit, Dwarf, Elf, Wizard, or Man – They’re all waiting to take up arms
- Embark on a new Middle-earth adventure & experience an alternate telling with beloved characters

COLLECT LOTR CHARACTERS
- Classic heroes from The Lord of the Rings universe are yours to collect in this online RPG
- Go on epic quests your favorite characters including Frodo, Sam, Legolas, Gimli, Gandalf, & more
- Unlock & upgrade heroes through a deep, long-term progression system
- Explore factions of Middle-earth like never before: Haradrim, additional Dúnedain & others

TURN BASED RPG GAME
- PvP, Story, PvE games, & more - Hone your skills across multiple RPG game modes
- Epic heroes with unique combat skills & abilities join forces in guilds
- Level up classic LOTR heroes & play to their relationships & personalities
- Test your fantasy RPG battle strategy to unlock team-up attacks & synergy bonuses

LEGENDARY COMBAT
- Team battles determine your success or failure in PvP games & more
- Heroes of Middle-earth are yours to command in turn based RPG war games
- Epic battles in the warfront await as you defeat other rival guilds, level up your heroes

© 2023 MEE. The Lord of the Rings: Heroes of Middle-earth, The Lord of the Rings and the characters, items, events, and places therein are trademarks of Middle-earth Enterprises, LLC used under license to EA. Game code and certain audio and/or visual material © 2023 Electronic Arts Inc. Electronic Arts, the EA logo, and Capital Games are trademarks of Electronic Arts Inc.

This app: Requires acceptance of EA’s Privacy & Cookie Policy and User Agreement. Requires an Internet connection (network fees may apply). Contains direct links to the Internet and social networking sites intended for an audience over 13. Allows players to communicate. Includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.

User Agreement: terms.ea.com

Privacy and Cookie Policy: privacy.ea.com

Visit help.ea.com for assistance or inquiries.

Do Not Sell My Personal Information: https://tos.ea.com/legalapp/WEBPRIVACYCA/US/en/PC/

EA may retire online features after 30 days’ notice posted on ea.com/service-updates.

The Lord of the Rings: Heroes App Comments & Reviews

The Lord of the Rings: Heroes Positive Reviews

Solid hero collector game but has issuesThe game is quite solid and I’m an avid player of hero collector games such as marvel strike force and Star Wars galaxy of heroes. This game is quite solid but the main issues are behind the games economy needs to be slightly adjusted maybe make missions more rewarding to farm with gold. Also small things I have to criticize is a bunch of small ui things like missions don’t show the average power level needed. That’s a very lacking feature. They should add a feature to make pre set squads like a light side team and raid squad team. A positive I like is Hero shards are very farmable. Most hero collectors with an energy system I dump all my energy into one character mission farm and get 2 shards this game gives u like 10 or 15 on average which makes it manageable to get heroes. Another system I really is quests I haven’t seen this before in any game. It gives u a chance to collect hero shards. If they integrate this with new characters this would be an amazing feature for this game. If the devs read this good job and I’m very aware the game just came out so I won’t be to critical but this game has massive potential just needs polishing..Version: 1.5.3

Needs improvementI am giving it three stars because it is new. Everyone talks about the gold barrier and it is true. You basically can’t progress after 3 to 4 days of playing. It does make it pretty quick to do daily updates but it is just a wait and grind more gold. Gold needs to be easier to get. The grind should be something else like the gotcha feature. They made it easy to get character shards in game if you want to grind out certain characters that are available as you progress. Mostly unknown or little known characters. I really like the racial synergy that allows you to build same race teams that make your team stronger. Great concept. They help each other in each battle if you have more racial synergy points. It is a expensive pay to win type gotcha. On par with similar costs to Raid shadow legends. There are lower cost ones out there. The story line is actually pretty bad and really doesn’t track well. Plus it seems poorly thought out and it only partially fits the books. I like that you can play shadow or light timelines. Too bad they didn’t do that in Lotro online. Overall a three star for some good game mechanics and being able to grind fast and not have long grinds. Poor storyline and gold barrier seem to be a real issue..Version: 1.5.6

Great game but…..So far the only gripe I have about the game now that I’ve played it a decent amount is whenever and I mean this could happen whenever is that it will freeze up or be like stuck or stalled out at any moment wether I’m loading something or playing a battle when I’m playing a battle I’ll beat all the enemies at a specific stage then my guys will just be standing there endlessly not progressing to the next stage and I have completely restart the app and do it all over again just for it to do the same thing 5 times out of 10 and the same problem will happen sometimes as well when it brings up the loading ring symbol it will just be stuck on that and I have do the same thing close it and re open the app to hopefully get pass that but sometimes it will do right all over again other then that I love it but I’m bias cause I love Lord of the Rings.Version: 1.6.5

*UPDATED* Bland, buggy SWGOH cloneUpdate: The annoying RESTART bugs have all but disappeared. Yay! Unfortunately, there are still far too many bugs for a high profile game that’s been out this long. The biggest bugs are the game often becoming unresponsive during Auto battle and the game getting stick on a Loading screen after claiming the daily rewards. Customer Support tends to be either unresponsive or utterly unhelpful. That said, there is a lot to like about this game and the more time I’ve spent with it the more I’ve learned its nuances. The many bland, indistinct characters are still a problem though. Original: I expected a LOTR-themed clone of Star Wars Galaxy of Heroes and that’s what it is. RESTART Unfortunately, the character designs are so bland that it’s often difficult to differentiate between the characters. RESTART With a few exceptions it’s all just a bunch of lookalike humans, elves and hobbits with swords, spears and bows vs lookalike orcs & goblins with swords, spears and bows. RESTART Nowhere near the variety and appeal of Star Wars characters. RESTART Worst of all, the game is super buggy. RESTART And, yes, the game constantly crashes and tells you to RESTART RESTART RESTART RESTART RESTART..Version: 1.6.3

Difficult to progress without spending real moneyThe gold issue needs to be addressed ASAP. I know the devs are highly aware of the difficulty for players to accumulate gold, and I hope they’re actively working on it, because it’s getting to the point where the game is unplayable. I’ve spent $300 on in-game stuff because I believed in the game and the devs, but I can’t afford to continue to spend more. Aside from the gold problem, there are some other issues that need to be tweaked, like why can’t I view my arena defenses? An even bigger issue is “The Gardener’s Journey.” One you complete tier 1 and unlock Sam Gamgee, you need to have 4 Road to Rivendell characters at 4 stars, which is near impossible to achieve if you don’t spend actual money. And you’re still accruing “Sam campaign energy” that you can’t do anything about. And Arwen, how am I supposed to get her to 5 stars if I can’t get her shards anywhere BUT the marquee? (Correction, you can spend lots real money to open her special marquee chests at the chance of getting shards) Please fix the problems. There are some other bugs, but they don’t make the game unplayable..Version: 1.5.4

MissedPotentialThis game, like SWGOH, has so much potential. I mean come on, who could screw up Star Wars or Tolkien lore? Enter Capital Games. Other than Activision, I can’t think of a company that hates/neglects/abuses its player base more. I will focus just on this game now. First and foremost, the game crashes nonstop. I have played on a brand new iPad, brand new iPhone 13, and iPhone XR. Same crashes. No difference across devices. There is nothing like losing arena tickets because of a game crash (and I am in gold ranking so I do care about my tickets). How about getting almost through a grueling raid just for the game to crash and have to start over? Speaking of raids, that’s essentially the only game content. Arena and a single boring raid. Want to make your characters better? Better plan on buying lots of gold with real money because they don’t give crap for gold in game. Oh yeah, you guessed it, gold is the driving force behind all upgrades in the game. I never thought I would say this about Lord of the Rings, but pass over this one until they do a complete overhaul (never gonna happen)..Version: 1.7.0

Just OK Right NowThe game is fun when there are things to do. Collecting characters is fun, but it there is currently a major major major drought of content to use any of the heroes for. On top of that, nearly every character added is given to every player at 3 stars for free. There is NO FUN in being given every new character for free. None. It defeats the purpose of a game where you have to work towards collecting your desired characters. On top of this, the game runs pretty terribly. Lots of lag, especially when quitting and retrying fights in the raid. Some common, but frustrating graphical issues, such as icons disappearing and having to restart the game to make them appear again. Infinite load screens that are only solved by a restart. Minor issues, but they get quite frustrating when you just want to play the game. I have no issues with the graphics, no issues with the gameplay and no issues with the characters they’ve added to the game thus far. Just give us something to do with them!!.Version: 1.6.7

Awesome game!I just got the game and am having a blast. My only big critique is that when you complete a mission for the first time you get 1 premium currency. You need 600 to open the lowest level chest. Why even give us the one if that’s it? I don’t think it needs to be a ton but even 10 would feel a lot more rewarding and like I can save up my gems. Also a lot of the promotions are really expensive for what you get. I want to spend money but I am weary to just because I feel like my premium currency doesn’t add up which makes me weary of longevity of play and I don’t want to sink a ton of money into something like that. Like I said great game overall but it would be nice if they changed that :) I started this game with an old phone and it sucked and froze all the time but got a new phone and now it works amazing, just beware!.Version: 1.6.4

Solid LOTR RPG Game But Lacking Content & a Few IssuesI understand the game is still somewhat new but it has the potential to draw a massive crowd if things are done correctly. Some issues are… Currently, gold is way too hard to obtain without spending tons of money. I don’t want gold requirements to be nerfed severely but it’s incredibly expensive right now. Some of the best Hero shards cannot be obtained unless you spend a buttload of gems (aka real money) The game needs more content that’s F2P or somewhat. You have your light and shadow campaign that lasts you a month maybe if F2P. Guild missions that end a bit sooner usually. After that you can only play one arena (pvp) game every 15 min with a max of 5 per 24 hours unless you spend gems. After that you get to do a guild Raid usually once per week or so that lasts 24 hours per stage (most guilds will clear maybe chapter 1 on average) Besides that there is nothing else to do. The game itself, mechanics, characters, gameplay, etc… is incredible so it 100% has the ability to be a big time hit but it really needs more content to play. Hopefully in time! I definitely recommend playing it though even if you don’t do much besides the F2P stuff. That way you’ll have a head start for when the game has more playable content and game modes..Version: 1.6.7

New and waiting content/charactersSo I’ll be the first to admit after reading several reviews and before I made this one. I’m currently lv 50 in game and we just finished our first legendary event. I am also a free to play player and can say the gold and exp issues are true just not as much as other players are talking about them. The game is currently designed for you to build up 1 light/shadow team. Probably once they hit 60 start building a secondary light/shadow team. Obviously max lv will go up and so will gear tier items in the future but for now enjoy the simpler part of the game. With that said all my light/shadow characters I’m using are 45-50. I just think some people are trying to upgrade everyone from the beginning and it’s hurting valuable resources. Raids are potentially around the corner, but for now the game is mostly lacking content/characters but it is new and will be updating as it goes along. Yes pay to play players will get further faster but as the game releases these characters those free to play will eventually have the same character at the same gear tier ability tier and star, so just enjoy your own play style..Version: 1.5.7

Good But Can ImproveFun game. I am a huge LOTR fan and this game is perfect for someone like me. I don’t mind the main fellowship characters not being in the game yet, as I’m sure they’ll eventually make their way into the roster. The one thing that I think needs serious revision is that GOLD is such a scarce material to obtain yet you need it to upgrade everything. Either make it cost less to equip higher level gear or remove the cost to equip gear entirely as you already are spending all of your time and energy on acquiring the gear in the first place. I’m guessing another place to acquire lots of gold will be in the raids but without having that area yet, Im always stuck on almost zero gold after one upgrade. It is a good game but definitely new. I hope the devs will look how the game operates and see how hard it is to even keep your heroes leveled up and geared up with such a lack of gold at this point in the game..Version: 1.5.4

Decent Start, needs moreIf you’ve ever played a hero collector game before, you already know exactly how this game works. It’s just beginning, so you have a chance to keep up with everyone for now, but there isn’t exactly much to do either. There’s only so many characters, and not to many of them are recognizable unless you’re deep in the lore. My main gripe is there just isn’t enough content right now. Apparently there’s some sort of legendary event in the works and a raid in development, but aside from that, the only game modes are the arena and the campaign. Not a lot going on right now. Capital Games, if you are reading these reviews for whatever reason, you’ve got to get some content out there; don’t hoard all of your characters for legendary events, you’ve got to start dropping them as soon as you can, because in another 2 weeks, the game is going to get very boring, very quickly..Version: 1.5.2

Good potential, but…Game characters often default to their model stances (arms and legs spread). Mostly goblins. As we reach higher levels, the dailies are nothing more than crumbs. A new bug with last update allows a player to select more auto-attempts than is allowed (Hard limit is up to 5 but is allowing the count to go to 20 accompanying an error message). Also, the chat censoring is a joke. Some character names and conjunctions aren’t usable. I also believe the energy system is miscalculated. Ads would be welcome to watch for some replenished energies to allow for longer playtime. Requiring 5 star elves to get Elrond is pretty cruel. Hardly anyone has leveled their elves because they are weak. Now we need them at 5 stars to get Elrond… Shadow and Light should have separate energy types. It’s a bit too slow of a grind. We want to play… let us play! The primary issue is that fans want to play this game the way they want to with their own preferred characters, but the grind is slow and they are required to level characters they don’t want to level. There needs to be more gaming areas the way Galaxy of Heroes does. I want to spend at least half an hour playing, instead, 5 minutes in and I have to wait hours before I can properly play again..Version: 1.5.5

It’s Going downhillI am level 23 for reference and absolutely just sweating out this game, I like it but it is looking almost an exact copy as Star Wars heroes because of the campaign battles there are only 3 and are all exactly like cantina battles and light side and dark battles, if you look at marvel strike force you use different characters, different teams and there are so many campaigns, but this seems to be not going to happen. This game has potential and literally game out 2 days ago and I want to catch one of the devs eyes and let them know that even one different campaign that is different from Star Wars heroes will make the difference and many people would love this game just that much more..Version: 1.5.2

Great StartI feel bad only giving this a four star review but I’ll explain. Good first: This is a really fun game. I feel like the developers learned a lot with SWGOH and came out with a solid starting lineup of heroes with basic synergies that leaves plenty of space for them to build our factions. The unlock farming is relatively easy and less frustrating than other games and the high shard count for greater levels means you can’t maximize every toon in a week. Feels pretty balanced so far. The not so good: It’s a new game. There aren’t a lot of game modes and there’s almost no point to guilds right now. This will hopefully get better in the near future. Similarly, there aren’t a ton of toons to unlock. The last thing, and this is the reason for the 4 stars, is that the game bugs up and kicks you out so frequently it can feel unplayable at times. I’m not sure if this is a server issue or what, but they need to fix it if they want this to be a long term success. TLDR: It’s still new and it’s buggy, but I like it and I’m excited for the future!.Version: 1.5.7

Can be enjoyable with adjustment to economy systemIt’s always fun to play a game that brings nostalgic memory based on one of the most popular film. For a game that just launched, it is a very enjoyable game and it has a robust features that enables players to have fun with one significant issue. The economy in the game is so unbalanced where gold is hard to come by. It is easier to level up than accumulating gold to level up character that eventually, collection of heroes become so unbalanced when it comes to leveling up or upgrading them. Either each quests needs to give a significant increase in the gold earned or have a separate daily quest to increase the gold input would benefit the infant stage of this game. For example, the Star Wars Galaxy of Heroes rewards players with a weekly event where players can be rewarded up to 5 million credits that balances the player’s credit/gold input to output. Once again, this game has ton of potential but what it needs now is the adjustment to the economy ASAP before players start losing interests due to lacking gold rewards or earning opportunity to develop their teams..Version: 1.5.4

NostalgiaThis game is really good, it’s like Disney sorcerer or Raid, but it’s better. I’m a long time fan of Lord of the rings, every since I was a kid, but there aren’t that many Lord of the rings games out there, and I think that’s a big mistake. Lord of the rings is on of the best franchises ever and I’m glad it’s growing decades after its first creation from the book. Thank you for building on to this well know and loved franchise! Now I have one problem, but I am forgiving. Every time a goblin character goes to run somewhere or do a basic attack the animation for it doesn’t work. But I know that this game is new and I fully believe that you will fix it..Version: 1.5.3

Keeps freezing/crashingI’ve been playing this game for probably six months now and the freezing and crashing issues I’ve been having have still not been fixed. I have to play this on my old iPhone 8 because it is impossible to play it on my iPhone 13. I still have crashing issues on my iPhone 8 regularly (multiple times a day) and the app just completely freezes up after a while on my iPhone 13 to the point I have to uninstall and reinstall it. Support has been zero help and just tells me it’s a known issue. Well great. I enjoy the game, but losing power so often and having battles just end or freeze isn’t going to keep me playing for much longer..Version: 1.7.1

Tons of Potential!This game has a solid foundation for what could be years of fun! However, there is little content available to play right now. In addition to that, one of the game modes; Sam’s Journey is currently not working as intended and players cannot progress. Another problem I have seen is the Mordor team was released with a broken Leadership passive. Effectively making the team pretty mediocre. You can’t sell a team for real world dollars and then wait 3+ patches to fix it. We have very few teams even in the game. As I said, this game is promising, but I hope that these two problems are prioritized rather than left on the back burner. 4/5.Version: 1.5.6

Good starting point just needs more event contentGood starting point for the game has enough content to keep you playing until they release more. One thing I will recommend for new players is build your dark team up to at least heroic 3-1 to unlock merry or your light team of hobbits will be very lacking for protection or counters with just same otherwise go with the Rohan for light they’re slow to start but once all skills are unlocked and upgraded their counters and boosted attacks have a great synergy and you can use 3 Rohan with 2 others to make a well blended guild team..Version: 1.5.5

Great game! Wait, Why is there a timer?This game is awesome! I do wish that when the characters health hit zero there was a better animation than them just turning into ash or black smoke, whatever is happening there. Also, why is there a 5 minute timer on arena battles? I can’t count how many times I’ve been 10-30 seconds from winning a battle only for it to say “defeat” because I didn’t do it in 5 minutes. It should have been at least 6 or even 10 minutes. Other than that they make it possible to obtain almost all of the hero shards somehow. Although, some characters are through much slower methods you still get them at a pace that’s not too slow. Of course, there’s a few characters that you’re going to have to spend money to get/upgrade, but it’s surprising how few there are that this applies to. I haven’t spent a penny on this game and I’ve got a pretty strong team..Version: 1.7.1

Theme is driving the gameI love that there’s a LOTR game. However, the theme is the only great thing about it. This is a literal remake from Star Wars and marvel strike force. Same concept, same gameplay, same bottle necks and same ridiculously priced offers and it’s only day 2. How is there an offer for $100 already? It’s following the format of already made games. Unless they reinvent the wheel a bit the same whales that took over the other games will drive this one to the ground as well and the player base will be minimized. It needs new game styles, less bottlenecks and for goodness sakes, slow the whales down! No one should be able to be near max level day 2, no one..Version: 1.5.2

Not a bad start…Needs some improvements here and there but for the most part it’s a pretty launch. Can’t wait to see the roster grow over time and Hopfully eventually some better graphics and what not. Also maybe a raid mode or some other end game type activities later on.Version: 1.5.2

Good Games ButI like the game but when I delete the game and redownload the game it won’t let me in the game it’s just say sorry you do not meet the criteria for registration.Version: 1.6.7

To beginningsAs a fan of Strike force, galaxy of hero’s. the game is in the early stages and to be a part of it in tolkiens universe is so exciting! Rohan for days !!.Version: 1.7.0

It’s alrightI unlike a lot of people actually love the graphics. I’m a huge LOTR fan so I’m having fun playing the game but you seriously need more content and cheaper packs. I don’t mind spending a bit of money on a game but the only packs that keep popping up are like $139.99 and $59.99. Give me a pack that’s $3 or $5 and maybe I’ll buy it but the prices you have right now are outrageous especially for the amount of content in the game. Do these things and your player count will grow cause it’s way too small right now..Version: 1.6.4

Such potential but still needs workHuge fan of hero collectors and LOTR in general. I’ve been playing similar games for years and I can see how this game is going to continue improving and becoming even better. Happy to be a part of the road since the beginning. App continues to have issues, even this far from launch. Goes “non-responsive” in menú very often, needing to be closed and re-opened for it to work again..Version: 1.6.5

Solid gameEnjoying the game so far, don’t love the RNG Heavy nature of the first stage of the raid, but the game has good mechanics and has been regularly adding content and characters. Strays enough from SWGOH that I don’t feel like I’m playing the same game, but kept the best parts of it..Version: 1.6.2

RememberI am still playing but it’s ok.Version: 1.6.4

WowsFantastic game.(!)...Version: 1.5.7

Slightly buggy but enjoyableEnjoying the game so far, but after the last update I’m now getting a bug when trying to progress missions. I beat the first wave and then the game just locks up and doesn’t give me the attack options for the next wave. I quit and come in and I’ve lost the energy because I essentially “forfeit”. This has happened on the same mission now over two days and is halting my progress. After the latest update the problem has persisted. Can’t progress in the gardener’s journey or main story missions..Version: 1.6.2

Fun but buggyFun game, but very buggy - frequent crashes, lockups, and swapped/missing icons..Version: 1.5.7

App keeps crashingGameplay is as expected. Last 2 days the app keeps crashing.. unplayable.Version: 1.5.7

TalionAdd talion.Version: 1.5.7

Needs Work and UpdatesThis game starts out pretty well fun new story, nice character models and fun enough combat. However it loses steam quickly once you have spent a week playing as the pay walls become clear and there isn’t much gameplay left, as even if you spend money much of the game is locked by your levels which take days to move up. Also the amount of visual bugs is insane as currency changes into other icons or is replaced by a white square, which is just plain annoying. This game had promise but needs something more to keep players engaged as it fizzles out quickly with not much to offer needing lots of patches and more content which has been yet to be seen. Connecting to other players is limited by the laggy and glitchy chat and seems like a single player game most the time, if you are a LOTR fan it may be fun for a bit but gets old quickly..Version: 1.5.7

Great game, lots of crashes at the momentAs titled, enjoying the game but will have multiple crashes throughout. Kind of puts you off, I’m sure it’ll improve but for now it inhibiting..Version: 1.5.7

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.7.3


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