Hero Squad! Customer Service

Hero Squad! Positive Reviews

Fun game but has major lag / memory leak issuesHey developers! Great game but please please fix your memory leak issues. If I play the game for too long in one setting, it becomes very sluggish and unresponsive. Others have noted this as well so I know the problem is not just on my device. This problem is super easy to reproduce if you play the endless mode for any amount of time longer than like 5 minutes. Sometimes the sluggishness doesn’t show up until after you die and the “watch a video to boost profit” prize wand is swinging back and forth. The game is practically unplayable after playing endless mode. Has to be completely closed and restarted. Also, the daily quests doesn’t always show that they’ve all been completed when they have. Otherwise, it’s a good game. Thanks.SactoJoshVersion: 23.0.4

BrokenThe game is fun, and a good time crunch…but, the problems are INSANE. Endless mode, forget about it. If you do well, the multiplier at the end glitches out like crazy making it impossible to hit the 5X, if you do hit the 5X, game crashes and you get nothing but still start the 8 hour timer. The halloween event, about 50% of the awards are un clickable, have been since the event started, no telling if they will be fixed by the time the event is done away with. In endless mode as well, you cannot simply walk to a place, the whole time you walk, some background mechanic is trying to drag you the opposite way, and when you stop walking, it will just take control and send you back where you came from; to avoid this, after walking any distance, you have to then walk a short distance the opposite direction, just to screw up whatever the mechanic is. It is such a simple game, I cannot wrap my head around what type of person is designing this, and how they release it with so dang many flaws. There are games 1000X more complex that release content every week that is not even close to this buggy..PitiphulMeVersion: 16.0.2

Good game until…I’ve played this game for a little while now and have payed to remove ads, this game had a few little quirks here and there and was overall a good game. After the most recent update the coin system has fallen apart with only getting anywhere between 0-100 coins per room. In solo run the coins work just fine but instead of giving keys or cards it says your getting three slots of carbon chests, all three showing x100. Obviously it’s not going to give you 300 carbon chests but it doesn’t even give you one. I enjoy this game but I’d really like to receive some sort reward instead of just nothing. Unfortunately there’s nowhere to contact the developers so people have to leave bad reviews in order to let the developers know about issues..SubajewfreakVersion: 23.0.4

Fun gameOverall fun game to kill some time. Only a few issues with it. Occasionally crashes and the VIP membership doesn’t actually remove ad’s as advertised. You still have to watch A LOT of ad’s to progress. It’s very annoying and aggravating. Nothing worse than having to watch an ad at the end of every round in order to get a small amount of bonus gold. “Remove ad’s” should mean just that… remove ad’s. Either this needs to be fixed and remove all ad’s or clarified so people understand it’s not all ad’s prior to them making the purchase. It’s very misleading. All in all, game is worth playing, simple, and easy to learn. Progression is easy as long as you can manage to survive all the monotonous ad’s. It’s really the most challenging part..SARGE 121210Version: 23.0.6

Bugs/lagging/crashingReally fun game but seems to constantly have some kind of issue. Most crashes are not that often so they are annoying but really not too bad to deal with. Most crashes generally occur after endless mode anytime you last more than five minutes game starts to lag significantly and occasionally crashes. However after last update unable to play endless mode at all. You can pick your team but then the button to start doesn’t work. And now when load the game shows all chests full then when fully loads slots are empty. However when I play a level that awards a chest states all my slots are full and makes you either use gems to open, watch an ad, or lose the chest. Did not see a support or help option in the game itself so leaving comments here please fix!.LadyernieVersion: 23.0.10

Fix app crashing in endless mode pleaseHey what’s up, really just hoping this request gets seen and taken care of. The game crashes for me if I survive for like 10 minutes in endless mode, and you don’t get any of the rewards you earned from that endless run, and can’t play again for like 4 hours or however long. It’s happened a few times since I figured out the right team to last that long, and I’ve lost a ton of the Christmas rewards as a result. Besides that I really like this game. I’m excited to see all the things you guys can add to it, seems like unlimited possibilities for new game modes and characters..Macowen2Version: 23.0.2

3 major issuesSo far I've gone through 3 or 4 worlds, and there are some glaring technical bugs that I feel are take away some of the pleasure of the game. 1. At the very beginning of each level, there's an ad that will pop up... however, those are common nowadays and they're only 5 seconds long. The issue is that, while they are playing, the game DOES NOT PAUSE. If enemies are close enough, they will charge and your squad will shoot, but you cant move while in the ad. 2. LAG! Sometimes the lag is so bad the game freezes for several seconds and enemies can overwhelm you or bomb you from afar and you can't move. 3. The daily quests are glitched or something... just did all 3 of mine (and they are marked as complete) but the final daily quest of "Complete all 3 daily quests" only shows 2/3 being done. Which means I won't get the bonus for the day. Only a mild inconvenience to be honest, but if I do the daily quests for the final reward each day, I expect to get that reward and not get screwed out of it! 😠 3/5 stars right now, would get more if these problems are addressed..Wilson71979Version: 21.1

Great appGames these days are loaded with ads you do task for. once you click on something, an ad pops up. not this game! fit the most part, the only ads i receive are ones i actually ask for. when i need an extra troop, i’ll choose to watch an ad to get another one but other than that it’s all gameplay. there is no multiplayer function and it’s not very challenging, but then again it is a mobile game so that makes sense. a great time waster. some of the things in the game are a little overpowered, such as on solo mode after i complete one level i am able to obtain 55k coins just by multiplying what i get by watching an ad. that kind of defeats the whole purpose of the bonus level. there aren’t any defined rarities but some cards will cost wildly more than others in shops. i wish you could view previous worlds just for the fun of it, but other than those few things amazing game! i am currently on world 12 room 18, and still playing. highly suggest this game as a time waster..StevethelolmasterxdVersion: 12.0.1

Bugs introduced in v23.0.4Great game! With this latest release, several bugs were introduced. 1. Coins collected while clearing a room are not credited. Only 1 coin/enemy killed is credited. Applies to normal rooms as well as events (e.g. Solo Run & Endless) 2. When completing Solo Run, user does not receive credit for coins, gems or keys - only receives 1 coin/enemy killed. Display shows 3 carbon briefcases, but not awarded. 3. After clearing a room and receiving briefcase, if user selects to watch ad to receive gems, the gems are not awarded. Did not try with other awards. Thanks for all your hard work!.Mark DingeeVersion: 23.0.4

FunGreat app. Never been a fan of mobile games but this one has a great replay rate. However, my only complaint is that when I do endless waves and get to around the 15 minute mark, the game crashes and I lose all my earnings. Then when I try to go back and retry the event, it’s locked out and I have to spend gems to play it again. Talk about a frustrating waste. This is the main reason I won’t give it 5 stars. They need to get it to stop crashing or at least retroactively award you what you earned when the game does crash..43john43Version: 21.1

It’s good but don’t spend your money on itListen, I really like this game where I would gladly give it 4 or 5 ⭐️. So you are probably asking why I don’t, well I made the mistake of paying the money for the season pass to get more rewards. Well it worked on the first day, but starting on the second day and going onward it hasn’t been letting me get the paid rewards. I even have about 18 days left were my pass is still in effect. I’ve tried doing the restore purchase but zero effects. I don’t believe that besides paying to get rid of the adds, you shouldn’t waste your money on here..Hubart14Version: 20.0

Love it but..I love this game!!! BUT I’m stuck on World 11 Room 25/25. It’s a wave level and after surviving the first wave, there’s nothing else.. I’ve waited on more waves but nothing else happens. The level meter shows there’s still a lot left to do. I’ve closed the app and restarted the room again 3 times & the same thing happens each time I replay it. There have also been a couple other stages where the enemies weren’t there but I was still able to finish the level. Besides this one small and one big issue, I love the game!! It’s super fun & I hope the world 11 issue is resolved soon so I can keep playing!!.Mandala221Version: 11.0

Too largeI crash every time I load into it because of the fact that it is too large. But I am not gonna rate it one star, because seeing the reviews and gameplay, the game probably deserves high ratings. So I’m going to rate it 4 stars, not 5 as the storage is high so it crashes every time I load into it, but not 1, 2, or even 3 stars because that would be petty. Even so the the idea and potential is immense and wait until I get a more powerful device then return to give my full rating..FfhddghcgkhfjVersion: 16.0.2

Cool but….I’m gonna keep this short and sweet so no one here has to waste their time. It’s a good game. Challenging but possible. Upgradable characters. Some ads yes but nothing crazy (let’s keep it that way). Typical reward system. 1 problem I keep running into which is very annoying is that the game will crash during a level forcing me to restart the level. It has crashed during both solo events I’ve attempted forcing me to wait over 7 hours to try again. Fix this and I’d give a 5 star rating.Tjv43Version: 14.1

Fun but addy and buggy.Still enjoy the mind numbing shooting. Paying to go ad free isn’t true as anything you want in reward is going to have ads attached to it. Endless is fun but as you level your toons you can get pretty deep, and after 4-5k kills the game will crash losing all reward, personal best. 10k+ gold gone cause my squad is dope is heart breaker cause leveling toons later in game can cost 25k-50k gold. Battle season rewards are too short and hitting max within a couple days of playing and having to wait 28 days for the final payout is pretty poor thought, add more tiers or shorten the length..The RuVersion: 23.0.6

Fun gameHonestly the game itself is simple, straightforward, and so far easy to play. I did pay 2.99 to get rid of some ads however if u want to get extra goodies youll have to watch ads. There are a lot of chances for extra goodies. That wouldn’t bother me as much if the ads didn’t take longer than 30 seconds because of their crappy slow animations. If the app can auto close ads or make it easier to close them the second 30 seconds is up, that would be great..Chun KarisVersion: 18.0

Awesome game. Keeps you entertained.This game is great. So many apps have only gained my attention for a short period before I realize it’s monotonous, but with all the different teams you can make on this game, you can keep on going. Only a few bugs I wanted to point out at the moment. 1. Sometimes when the grenade launcher enemy fires, it doesn’t show the blast area he’s gonna hit. 2. Sometimes when the minigun is fully spun up, it fires no projectiles. Other than those bugs, this game is good fun for hours. :).ItsExoticChaosVersion: 14.0.1

Awesome game but there is a bug!!! Please FixI have had this game for a few weeks now and I love it! I’ve gotten super far into the game and I think around world 30 I got into a waves room and none of the enemies spawned in. So I deleted the game and re installed and now I’m only world 2 and entered a waves room and it’s doing the same thing!!! I’m not sure if anyone has this problem but I don’t want to stop playing the game! I hope this gets fixed so I continue and re-build my process Thanks.Cj678899Version: 21.1

Great game (would be 5 star) but i wish it would not crash at level 12I really enjoy this game immensely but it’s buggy at level twelve. I don’t know why but level 12 seems to break the game. Units stop being added to your team, boosts stop accruing and about the only thing that continues to work are the ads. There is no way to contact support and it seems the cloud save is useless because it doesn’t save any progress at all. I have reinstalled the game 3 times and always have to start from scratch. Too bad it really is a great game..BigdogspankyVersion: 9.7.1

Pretty good with a flawI really love this game! I find it exciting, a good time killer, and easy to progress through the levels and upgrading troops. My only issue with it is that it keeps crashing during the endless event. Usually happens when I get between 5,000 and 5,500 kills. It will freeze for a minute, lag, be fine, and then kick me out. Again, really fun game, but it shouldn’t be called an “endless” event if it only works up to about 5,000 kills..RussNeilJackVersion: 15.0.1

Fun game but bugs ruin the experienceLove the concept and the gameplay is fun. The lag in endless mode after about 5 minutes and straight up crashing after about 20 is silly. The daily quests often don’t count to 3 properly to give you the final reward. There are many quests that say upgrade your character x times that are still “in progress” in spite of the fact my character is maxed on all stats. This is a beta minimum viable product that isn’t worth your money but is a decent distraction..Jared77777777Version: 23.0.6

Okay game but…This game is okay at best, it’s just a fake to pass time when you are bored, much like other free games, this one is pretty fun, but then after about 15 minutes of game play my phone starts to overheat. This is the only game I have issues with, every other game I have is pretty good, it doesn’t over heat, and this game isn’t very demanding so I’m surprised that it overheats, even when I have the iPhone 12 so it’s pretty good, but the overheating makes the game lag and then is unplayable and your phone is unused, thats the only flaw with this.Buckshot_Version: 13.0

Endless complaintI love the game, but I have found an issue and would like to be reimbursed. I had a 40+ minute endless going and the game crashed. This was just the latest one, but this is the 6th time this has happened. There’s not much lag once you collect coins, but for some reason, the game just goes back to the Home Screen. I would like to get some sort of reimbursement..JorgejiggyVersion: 23.0.6

Great but a lagThis game is very fun. It has has ads, but they are perfectly placed. You don’t get ads unless you ask for them. The only problem is that the game is laggy and buggy. I experience times when the entire game freezes and I get kicked out have it to restart the room. But overall this is a great mobile game and I truly suggest it to play when you have some free time. I hope the devs see this and please fix the lag and bugs..FallenBallerinaVersion: 20.0

Fun game but keeps crashing.This game is fun and a good way to waste some time. However, when playing the endless mode the game crashes and lags a lot when I’ve been playing for more than 15 mins and I have over 5000 kills. Wish there was a way to message developer about the issue but I can’t find anything in the app or on their website. Get it fixed. Game would’ve recur higher rating had the game not been buggy, lagging and crashed..Blue knight 347Version: 18.0

Great game but one problemThis game has the potential to be an amazing or even the best game but SO MUCH LAG a little to much because right in the middle of the game you freeze and when you resume after ten seconds your hit because of lag you get more lag then game and when you enter the game may crash but overall this has the potential to be the best game. I LOVE THIS GAME!!!!!! So keep it up developers and FIX THE LAG.LedvorakVersion: 13.0

Fun game, glitches/lags sometimesI enjoy this game but I do have a couple complaints for the developers. The game tends to lag or flat out freeze every now and then. It’s gotten better since this most recent update however. Second, if you open a booster pack for a troop that you already have maxed out, it still gives you points for that troop but those points are useless. Developers should remove maxed out troops from booster packs..C1193YVersion: 20.0

Stop the crashingEvery ad or in between scenes the game completely crashes also during purchasing items I’ve tried to just not watch the ads hoping to avoid crashing but overall love the concept I’ve played games similar and love them but I can’t deal with the crashing it takes the fun away by taking so long to play again I’ll be on a roll then crash idk fix that I’ll def play this all the time.Knurse09Version: 11.5

BugIt has a bug.Mahan12340Version: 23.0.10

A ok game👍It’s a pritty fun game but it can be kinda laggy.Dogo dogeVersion: 11.0.1

Game is fun but...There are way too many adds. After five minutes of gameplay I’ve watched 3 minutes in advertising. Screw your greed..Charles59999984456Version: 15.0.1

Rc drone gets stuckThe rc drone is constantly getting stuck on everything and anything when deployed with more than 5 hero’s or 3 rc operators with any X amount of operators . Good game nonetheless just shut your wifi and data off for zero ads.AcekicktheebassVersion: 22.0

Okay game .. crashesI like the game but it crashes when I reach 5k kills in endless mode..JeremiedlddVersion: 23.0.6

Nice to see TracersI kinda like you can see the Tracer Fire but please add the Heroes can have a Rocketeer.Rob BuycoVersion: 23.0.2

Good game - Great potentialThis is a very fun casual game with some progression. Be aware that there are A LOT of bugs in the game: I can’t complete achievements because they introduced them after I started playing but were not retroactive (My hero upgrades are maxed, but only register 6/10 in achievements since I had 4 levels already when they were introduced, etc). Game crashes in endless mode if you make it past 10 min (all gold is lost). If you use the Homing middle hero in endless mode the gold multiplier screen at the end will be so choppy it’s impossible to time the 5x. Once they fix these bugs, and introduce some more interesting upgrade options and modes, this will easily be a 5* game..ChanklinVersion: 23.0.2

Stuck on room 25/25 level 7This is a wave room and no waves come. I have restarted the run twice but still get stuck on last rm with no waves. Please fix this.Candycrushdelete??Version: 22.0

Not badGood game except it keeps stalling and kicking me out.Ohana-ohanaVersion: 19.0

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Hero Squad! Negative Reviews

Too easyI found a way to milk A LOT of coins and gems in the game and I’m not 100% but either A) I bugged my character’s ability to collect coins, health, and gems or B) the devs noticed and blocked my ability to collect anything. In the Endless game mode you can take your squad to the upper left corner around the logs between the two spawn barns there and survive the game mode longer then intended. This allows you to farm coins and gems super easily. I’ve played games where I killed 10,000+ bots and kept earning stupid amounts of coins and gems after I kept raising my character’s gem drop rate because of the excessive amount of kills I was getting. I maxed out my character in a matter of days and could buy whatever I wanted with coins and gems by using this farming method. Then one day I lost ability to collect said coins and gems. My character could grab them but the game wouldn’t register that I collected them. Pretty much decided this game isn’t worth my time at that point.BlahBlahBlah somthing catchyVersion: 23.0.6

Was great but bugs galore after investing timeMy character is maxxed out and squad is either level 9 out of 10 or maxxed. I’m past world 130. Sometime where I’m at the game no longer gives me my coins after each world level. Gold coins has always been hard to come by so no longer getting what it’s telling me I’ve earned is crappy. A dropped Heal “power up” gives 5hp, well now it gives nothing, it stopped working. Memory leak causes massive slowdown on endless after you have killed about 1,500 enemies and collected the gold coins on screen so it’s not like the device is busy rendering too many objects or something. “App Support” takes you to a very well laid out developer webpage......with absolutely NO way to contact for support/bug report, only advertising their games and applying for a job. At least the NO ADS I paid for still works, in game ads are optional and only for extra squad members or items that you don’t have to get..PCGamerguyVersion: 23.0.4

Was a 5 star game but they messed it up.I have played this game for about 2 weeks, they’ve changed over half the game in one update. No longer can you watch an ad to reload the shop for new or currently owned cards. You can’t even use the shop anymore because it won’t load. They went from “hey buy this” to, “hey wanna pay 7.99/week for the same game your been playing but worse?” How do you mess it up this bad within 2 updates? Did you not make enough money from the reasonable purchase prices and the ads we had to watch every 2 minutes? Even the game modes were ruined. I literally had a 10K kill run in endless waves mode and now I can’t even get past 1200 kills because they’ve changed the balance to make the game harder. You’ve literally drained any and all fun from the game. I hope it does as well as your company. You had a good formula and you let your impatience and greed get the best of you..Tritan the AnnihilatorVersion: 14.0

A lot of the sameI enjoyed the game at the beginning, it was quite fun. But eventually the repetition in the game has taken the fun out of it. I maxed out my character relatively quickly and now I just follow the same patterns killing different colorized enemies to purchase card upgrades to characters. The easiest way to earn coins and gems is by playing endless mode. There are a couple of places on the edges of the board where you can wipe out the enemy to your heart’s content. That is until the game gets laggy and you have to patiently wait for the game to catch up. Eventually, the lag will get you killed. And when it is time to use the multiplier to maximize your coin haul, the game is still so laggy that you have no idea what multiplier you are selecting. Too much of a frustration to keep playing the game. There are better ways to waste my time..CMcSpikeVersion: 23.0.6

More ads than playable gameThis game was downloaded and deleted from my phone within 30 minutes. Here’s why: I downloaded this app because I saw a review saying that this game isn’t one that’s loaded with ads and that they only watch an ad when it’s beneficial to them. That person must be a friend of the developer because that is completely false. I’ve never played a game that has as many ads as this one. There are a opportunities to watch an ad before you start a level, between rooms on each level, and after every level. And sure, you can choose to pass on the ads and the bonuses for watching them. But very often, they will make you watch an ad anyway, with no bonus, immediately after you passed on the bonus for watching an ad. The worst part is that the game is too easy to feel any accomplishment for succeeding. So not only is the game boring because it’s too easy, but you have the frustration of seeing ads every 45 seconds because that’s as long as it takes to clear a room. It’s abundantly clear that the developers had no intentions of making a fun game. It’s just a simple game that allows them to sell ad space..TooChill2CareVersion: 13.0

Crash Crash CrashBoth before and after the last update, the game will not stop crashing. When I open the app, it doesn’t stay open more than a few seconds. Then crash……….over and over. I can’t even play it anymore and I was fool enough to have spent real money on it. I wasn’t even going to write a public review, but I can’t contact the developers. If you click on the “app support” thing, it takes you to their website. There you won’t find a way to report a problem. So my review is one star for two reasons. One has to do with the function of the game. The other is about the unreachability of the people who made the game. I’d say that is a top to bottom failure to care about the people handling them money..CyndiReneeVersion: 23.0

Cash grab scam - poorly coded gamePlay tutorial first level Get offered $20 pack Game freezes Open game to continue tutorial about opening briefcase Get offered another $10 pack while user interface screen stack and game freezes Open game - crash Open game - start briefcase Get advertisement Truly an AWFUL experience for the gameplay, user interface and overall app use. I’ve played old school flash games built in a day that ran better and was more interesting than this garbage heap. I feel sorry for the contract devs who were forced to make this. 8sec is a company that focuses solely on monetization of mobile apps to bleed money from gamers. Do not download their games. Their motto is “-to acquire players through the best channel at a lower prize.”.Scittle McDiddleVersion: 23.0.11

DisappointedAs sad as it sounds, I love math. Not sure why I was surprised that this game is nothing like it had been advertised, as many of the knock-offs are not. But this one takes it to another level. An advertisement every minute! If the game itself wasn’t so basic, I might pay the $2.99 to remove them. However, I don’t see any foreseeable excitement or challenge…… if anything - the more characters that you fight, the more the game nearly crashes. Whoever works for this game should contemplate their life choices. Seeing so many advertisements for nothing has put so much doubt for humanity in my soul, I think I need to watch a Disney movie and eat ice cream to forget the entire experience. I need a hug from a quality mobile game..Katyd330Version: 15.0.1

Love the game, but game breaking bugsThis is easily my favorite app, but after beating the first 20 or so levels (30ish mins) the game stops working properly. You’re stuck on the main screen with the only option being the main campaign. You can no longer upgrade your units, do the other modes, collect or open briefcases, or go to the shop also the 2 free booster packs disappear and there’s just a timer that doesn’t move. I’ve tried uninstalling and reinstalling and the same thing happened, I got to roughly lvl 20, and then the game broke again in the same way. So pretty much this is a 10 star game bogged down by the worst bugs I’ve ever seen..NichorasVersion: 23.0.6

UnbelievableI have deleted and redownloaded this game from the app store like 20 times already and everytime when i get to level 5 room 12 it automatically closes the app and when i reopen it the game is stuck at level 5 room 12 and it wont even let u start over i love the game but thats a huge problem that needs to be fixed i shouldnt need to delete it and redownload it every 20 minutes it shouldnt be freezing at all or glitching like that at all . And i watched alot of adds and racked up alot of coins and was so happy to upgrade my characters. Whoever created this game needs to update it asap and remove all those stupid glitches.DskshhVersion: 9.0

Not adding up.Have played this game now for a few weeks, and all seemed ok, the ads, and yes there are ads, are not as bad as other games, and I was considering paying, that is until I noticed that the coins Bein to given at the en of a section were not adding up to what it says I had found, i recorded the screen, during play and to verify, and I was correct. Honest mistake, or just to keep you plating longer I do not know, but i do know i am no longer playing this game until I hear back from the developer that they have fixed this “bug”.Tge Thinker I amVersion: 23.0.2

Not happy but I still playI’ve had this game for a little over a month and I even bought the add free version in the hopes that this would stop. Well the game has some serious glitches as well as lagging problems. A lot of times when it’s on the loading screen it closes the app. I’ve missed several of the rush games cuz it decided to close on me. I won’t get my character or doubl gold that I watched the video for ALOT of the time. Yet I still play in the hopes that they will try to update it. It is a fun game but the glitches make it a big annoyance..YawmezVersion: 23.0.2

Many problemsThe game used to work better but the lag is getting worse, don’t get to collect as many coins as you should. At least 75% of the time when playing in endless mode it does not give you any health when you pick up a health, and I would say 50% of the time the rest of the time. Last time I was playing solo mode it didn’t give me a key after I completed it. It said my reward was 300 carbon briefcases but I didn’t get anything. Last time I played endless mode I killed over 4,000 enemies and had most of my coins picked up and it said I only picked up a little over 700..Slayer300magVersion: 23.0.4

Game time a 1 to 4 ratio with watching adsSo plan on a ratio of at least 4 to 1 where you’ll spend 4/5 of your time watching ads and 1/5 of your time actually playing. If you choose not to watch any adds, you still have to deal with the forced ads. Yes, you can cancel them (after about 5-10 seconds) or you can pay $3-$4 to remove those but to get things worth it like increasing your payout requires ad watching. Oh and now when I watch an ad, it’s not giving me credit for my time. Just went down to 2 stars for that..Bad_ass_bearVersion: 23.0.2

Zero supportI never wrote reviews, but there it literally no other avenue to try and get support The game from the start was mildly fun. But at the end of world 2 (first non-tutorial world) the game breaks with no enemies spawning and you can’t progress further. If you attempt to get support, good luck. The “app support” located on this page is worthless. It leads to 8 sec site which has no support. No contact form. No social channels beyond LinkedIn. Scouring google, Reddit. All nothing. I spent $2.99 to get rid of the ads cause I was liking the game. But within 10 min, I hit that wall and now the game is broke and I can’t do anything. It feels really scammy to charge you for items in the game, break the game, and then offer zero support. This might be the business model they have laid out. Foreign company and they know people can’t try and get reparations. I guess I’m just another sucker..CartireVersion: 21.1

Constant glitches and crashesSaw an ad for this game and it looked like fun. Of course the ad was completely misleading-it showed a game based on math but there is absolutely nothing math-related in this game. That didn’t bother me too much. The reason for the 1 star rating is how glitchy this game is. Literally downloaded the game then played for 5 minutes and in that time, the game froze 4 times. Levels took forever to load and play within each level was akin to listening to a scratched CD that constantly skips. This game would be fun but sadly the constant glitches and crashes mean I’ll be deleting it..Malu808Version: 17.0

BrokenThis game was pretty fun, and had my hero upgraded to lv 5 in just about every category. Even had some squad units upgraded to level 6, and was having fun. Paid the $2.99 to remove ads, then the game stopped working. Coins and health no longer registered pickup during levels, and reward cases stopped being awarded. No point in playing anymore, as it became total attrition. Tried closing and reloading the app, progressing to the next world, and even uninstalled and reinstalled the app. In game progress is not saved to the cloud, so that last step wiped out everything. What a scam..TheBlueSpiritVersion: 23.0.4

Extremely Buggy for as many ads as it hasThis game is fun, but it is extremely buggy and will crash all the time for no reason - especially if you are doing well in endless mode. As a few of the other reviews stated, you lose all rewards that you get when it crashes too - so a LOT if you survive any kind of time. Would really like to see some other options for upgrades as well since you spend more time watching ads than actually playing the game. They should take some of that ad revenue and improve the game!!.MackHammerVersion: 23.0.2

GlitchyLove the game except constantly crashes especially after ads which the whole reason I watch the ads are for bonus coins etc. then when it crashes after completing the ad you don’t even get the rewards for watching said ad because of the game crashing. It’s absolutely insane the amount of times it crashes within a ten minute span. Literally hard to complete anything in this game without having to reload the app constantly. If they fix this issue I’d rate it a 4.5.Kainen1234567Version: 11.5

31 is the limitIn case anyone is wondering, if you have 31 people on your team, the helicopter won’t pick you up. Got bored. Wanted to see what would happen if I took every option presented. It’s an okay game. Not much challenge. Absolutely loaded with ads. Want the extra guy? Ad. Need a heal? Ad. Going to the next level? Ad. Long ads. Short ads. Annoying ads. If you pay to remove the ads then you’ll only get the ads when you want bonus stuff, or the vendors that only have stuff in exchange for ads..NedMaxwellVersion: 11.5

IssuesSince the update, coins aren’t being collected as well as the health packs don’t get applied although it appears to be grabbed by the character. By the end of the round it says only a few coins if any were collected. Also I’m maxed out for the character yet the achievements are not complete and this is true for several achievements. There’s also a daily item regarding upgrading the hero but it’s impossible since I’m maxed. There’s also a daily achievement regarding getting a key in the chest but that has never happened so I don’t think it’s possible.Nickname9021Version: 23.0.4

Terrible advertisement….This game had one of the worst advertisements I have seen. In the ad, The player picked the worst possible option again and again. This is supposed to make idiots download the game to prove that they can do better. Firstly, the game developers are assuming we are all idiots. Secondly, only someone who is REALLY terrible would do worse. I only downloaded the game to write this review. I am now deleting it before watching any ads on it or playing it. Next time, make an ad that doesn’t insult the players and pander to the lowest common denominator, please..Spack007Version: 20.0

AdsWhat do you guys expect when you pay for no ads. I expect no ads. Know what I got? Still lots of adds. No means (None) doesn’t it?.Fernando J SVersion: 11.5

Warning!!! Personal information!!This game collects your IP address, other apps you are using, google & iCloud data and much more. There’s no reason for a game like this to have the need to collect this data. A lot of kids are downloading this app, it’s super scary. Don’t download this app..XBB-QWQ-DGVVersion: 16.0.2

This game is a data mine!Read the policy before playing. You are giving them a lot of personal information for just a simple game..ColoneltalismenVersion: 15.0.1

Crashes all the timeIt’s amazing how much processing power a shotty little game uses. Non of my devices can play it without crashing..RidbskdoVersion: 11.0.2

Game was funWas really enjoying this game till about 2 wks ago, game fails to launch properly and just crashes. Please fix. Would like to play this game some more instead of just deleting it cause it fails to launch (hence the 1 star).God316Version: 14.0.2

World 11 - room 25 glitchI can get to room 25 on level 11 and can’t go any further. It’s a wave room that only provides 1 wave apparently and that’s it. I’ve wandered around the room for 5+ minutes… NOTHING. No progression, no way past the room..CaptWill69Version: 11.0.2

World 11 (boss room) is buggedIt’s a good game, but the world 11 boss room is bugged and not spawning any guys to move on. I spent some real money on this game and I hope they fix it soon. Been stuck on this level for 2 weeks or so now it just won’t finish it.Jairus1120Version: 11.0.1

Lag outThe game sucks so bad that it lags me out of the game every 5 minutes.Devilhater6666Version: 11.0.1

Was greatAfter the latest update the game is unplayable. The maps don’t show up in levels and your units can’t move..Mfletcher72Version: 11.0

Same thing over and over. Ohhhh and ADS!!Can’t max out player. Click upgrade and it takes the coins but won’t upgrade last skill. Play for 45 secs and watch a 30 sec ad, and the game doesn’t get any harder. Just gets easier..Joey3toesVersion: 9.5

Another decent game with far to many adsPlay a round for 45 seconds then watch a 30 second ad..JohnWatkinsVersion: 5.0

Not user friendlyGreat game but app seem to crash on every level I had to delete it since it's just too painful to play..IfeudundjsjVersion: 11.0.1

Trop pub!!Si t’aimes jouer à un jeux 8 minutes et 52 minutes de publicité Lolll c’est ton jeux mdr après 2heures tu vas comprendre.Rox01Version: 23.0.11

Endless modeWould be great that endless mode doesn’t crash after 7 minutes and you loose everything…..Sebastienfr3Version: 23.0.11

Last Update BugSoldiers go backwards automatically and screen does not follow towards end of mission.PootyplayerVersion: 23.0.10

Newest update June 24, 2022Hey guys After updating to your newest version of this, all of my cases I already had have vanished. In addition to this all of the current missions I complete show that my reward would be a case, but no cases show up on the main screen for me to open..Sam010208$$Version: 23.0.10

Wont work nowThe crew wont even get in the chopper,, loot slots says full but its empty, this is getting worse and worse , i cant even play the levels now,,.Rush hour 5Version: 23.0.7

Their Privacy Policy Is ProblematicI read through their privacy policy and it collects significantly more data than other apps, don’t download.Nicholas3600Version: 23.0.6

TerribleWhen I was playing my favourite game ads for this game kept popping up and I downloaded cause it looked fun. It was nothing like the ads. False advertising..Mr. $$$$$Version: 23.0.6

BugsThe gameplay is great one of the greatest mobile games i have played but the gem and the gold coins i pickup dont accumulate in my inventory, the health boosters i pickup from defeated enemies doesn't add to my health bar. I clear a room of like 50 enemies and sometimes it says "0 coins" "1 coin" "4 coin" when the map floor it litteraly covered in coins.JDoGG4269Version: 23.0.4

CrashesGame does not load properly. Can not play correctly in later levels. The game is shhhittt.HhsujfiitktkgVersion: 23.0.4

Gold ads not workingGood game, lots of ads for advancement. A note to the developers; we don’t mind watching ads to get stuff, but we expect to actually get what you say we’re getting for watching your ads. I watched 3 ads this morning for 500 gold each and none added to my balance. Might want to get that figured out. Personally I’m moving on, no time for such incompetence..Sonic crusherVersion: 23.0.4

TerribleApp keeps crashing and they use gameplay from the game countmaster to advertise their game ( completely different games ).MaybemynameVersion: 23.0.2

CommentaireBon petit jeu mais beaucoup trop de « bugs ».18LashVersion: 23.0.2

Ddddduuuddeeee!!!!!This game sucks so many ads and it crashes every time !!!!!!.HdvdjfbsjcvdjxbdbdVersion: 23.0.2

Crash or heatIt either crashes or over heats the phone.R€4P€RVersion: 23.0.2

Really enjoyed the game but…Any levels with waves won’t start waving. I can run around the match all day but nobody shows up.Jaymac the manVersion: 22.0

Fun but DisappointingGreat game BUT… The enemies won’t generate on World 7 - Room 25… which means I can’t progress. I’ve restarted multiple times, I’ve used my crystals to boost my team (just in case it triggers something in the game), I’ve tried playing a different game mode, I’ve even tried restarting my phone but nothing helps to fix my issue! At this point I’m super close to just deleting the game and saying forget it… it’s a shame because it was a really fun game (minus all the crashing and bugs)..Osiris_0077Version: 21.1

Crash special with unending adsGame crashes all the time. Then the ads. They are overwhelming. Of course you can pay to get rid of them but the game crashes so much i will be deleting it.JOe 1243Version: 20.0

This game is kinda funThis game is kinda fun but it crashes too much for you too have fun it doesn’t happen just once it will quit for like two weeks then keep going again.Skerry-45Version: 20.0

Paid for no ads$4 wasted. Paid for no ads and I still get ads and I likely won’t see a refund. Very disappointed..RedBunny1101Version: 20.0

Not greatToo many glitches and ads.SometimesBoardVersion: 20.0

Way too many adsDecently fun, but for a 30 second level expect a minute of ads..Jacob.A.E.Version: 17.0.1

Very bad.Ads. Having to accept their policy and they take data away from you which I dont trust, for just a small game.ValorRyanVersion: 18.0

TerribleHorrible game, was not like advertised. Not fun at all and ads pop up every few seconds….Soul__stealerVersion: 18.0

Slow and crashesApp is very glitchy and slow..PsychoblurVersion: 18.0

BrutalAnother game with 30 seconds of gameplay and 3 to 4 minutes of ads. Pretty sad.Nightwing44Version: 16.0.2

Way too many adsGame would be a 5 star but waaaay to many ads. Each level should take about 1-2 minutes, then an ad after every level. Sucks such a good game can be ruined by that amount of ads.Matttt53482Version: 17.0.1

Game keeps crashingBruh idk whats happening it keeps crashing like every seconds like dude fix ur damn game.Andy zhanganVersion: 17.0.1

Bad legOmg the leg makes it unplayable.JaynejjsjbdhehnsbshVersion: 17.0

One of the worst games i have ever playedThis game is terrible. Ads galore, no strategy, and not fun whatsoever.ShrekskinsVersion: 17.0

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