NYC COVID SAFE Customer Service

NYC COVID SAFE Positive Reviews

Not everywhere will accept It for various reasons.Some Venues demand to scan your driving license before they let you in. This isn’t an option on the app. Also it is vague on what part of the vaccine card they want to see by place. Needs clearer instructions and a way for people to scan your driving license from your app rather than having to carry it around..ComradePaulTVersion: 1.0.2

I love this appI love this app because it’s makes it very easy to be able to show your vaccination card and id though one app when you go to places that you need your proof of vaccination and id to enter since most places now days require your proof of vaccination everyway you go nowadays without having to show your vaccination card on a different app and then having to look for my id to show along with my vaccination card. I will definitely recommend this app to all my friends that I have that are on already useing this app to store your vaccination card on this app..Milosz GrzywaczVersion: 1.3.0

An App that’s usefulI down loaded this App, after using the NYS app. All the info you need to show someone is in one place and is easy to read and can be updated with boosters and negative Covid test results. Carrying a large paper card that looks dog-eared in no time is useless. Couldn't they have made it credit card sized and a little more durable. This is a critical piece of personal info that has to be taken out of your wallet, like a drivers license..BobSoneraVersion: 1.0.3

Reverse of vaccine cardThe back of the card has spaces for boosters but the app doesn't allow one to upload a photo of the reverse side of the card where boosters are recorded. I loaded the photo in the test space but while it retains the photo it shows up as expired. Need to update the app to show photos of more than one vaccine card photo per person..19kay70Version: 1.3.0

Great App!This app made our trip SO easy. We were in the city for the weekend with four kids (two ours and two friends). We went to a Broadway show and out to restaurants. The app made it all so easy! I’d uploaded everyone’s vaccine cards. Clearly businesses know the app, and it made vaccine verification so simple..LuckysMamaVersion: 1.3.0

Great that it exists but seems limited valueI love that this exists but I can get the same functionality out of my phones “photos” app. I would prefer that there is some kind of verification or review of the CDC card. Also the date of final vaccinations start December 14 and as a part of clinical trials there are a few thousand people in nyc(including me) that had their final doses as early as August 2020..BgtgoodVersion: 1.0.0

Vaccine Trials - Does Not Allow Dates Pre Dec 2020I was in the vaccine trials. In January 2021, I asked to be unblinded from the study. Doctors confirmed I received the vaccine - not the placebo. I have been fully vaxed since October 2020. I cannot I put this date into the app. Also, my card is two- sided. My name is on one side and my vaccine info on the other. Can app developers address this issue ?.LiPa1319Version: 1.0.1

SuggestionFor us parents add a part to add students ID or photo of the child of not school age plus there vaccine cards for multiple children. Maybe even a spot for the wife who needs to carry the husbands because he always forgets lol.FaithfulH3artedVersion: 1.0.1

Nice app, room for improvement.This app is very simple to use basic and does the job however it would be nice if it would include loading these documents into your wallet so everything’s in one place..GeRiggedVersion: 1.3.0

One more step towards a safer communityTrue, there is no legal consequences for uploading fraudulent documentation but it is at least one step towards steering our society to become a safer one, for the benefit of everybody. I think it is a useful app. Very easy to use..Book CriticVersion: 1.0.0

Please add option for 2nd photoLove the app - it’s simple and does the job. One suggested improvement - some venues require proof of booster. That proof was put on the back of my vax card. I’d like to be able to upload two pics of my vax card to the app for this purpose..JasonChicago82Version: 1.3.0

ConvenientI don’t know what people expect but this app does what it’s supposed to do. It stores your Covid-19 info in an app so that it’s conveniently located & can be quickly accessed. I find it to be perfect for my needs..MaverickAHVersion: 1.0.1

Good for out of state vaxI got vaxxed out of state so my info is not in the NYS system, therefore I can’t use excelsior pass. This app is super easy to use and now I don’t need to carry around my card!.Rbnhood f'd meVersion: 1.0.0

It’s a start! Let’s stay as safe as possible!I don’t want to lose my card. I’ve had problems with the Excelsior NY state app. And while this app isn’t fool proof, it’s a start. Get vaccinated people!.AgirlinbkVersion: 1.0.0

Outside of NYI live in FL and since my state leaders don’t care about Covid-19 I am using this app to make my vaccine card look a little more official for when I travel outside the U.S..Cyn257753167Version: 1.3.0

Date function on vaccine tab not workingI tried to enter the date of my second shot and though I could change the month, it always reverted back to “today’s date”..RedcharvelVersion: 1.0.1

Add 3rd dose section as optional1) Add 3rd dose section as optional for those having received their Booster Shots 2) Also allow 1st / 2nd dose dates to be September-October 2020 (many of us were in the Moderna or Pfizer clinical trials, and mid-December 2020 is the earliest date we can choose as our 2nd dose)..J0nathan_r0gersVersion: 1.0.2

This app protects me from the virusGuys omg this virus is so dangerous I’m so glad they developed an app to keep me safe from a airborne virus that has a 98% survival rate I’m On my way! To get my 5th booster shot for the new MU variant hooray..UDONASVersion: 1.0.2

Simply perfectEven used this app in Europe and made life a lot easier. No idea why anyone would not see this as simply perfect.Laddy 1956Version: 1.0.2

Needs more workThere is no “help” item in the setting. Not all WHO approved vaccination brands included. I could not complete the process because of this issue..Sam smbVersion: 1.0.1

Requires IOS 13 or laterIf you have an older phone you will not be able to download the app.🙁.ELWVVersion: 1.0.2

Password not requiredPlease make it optional to have to use passcode to open app. Often my mask is on when I use it so I have to input the passcode. Risk of misuse is minimal..ButthatsjustmeVersion: 1.0.3

How do you add to your apple wallet?I can’t figure out how to add my card to the apple wallet using this app. I don’t see any options.Frank.n.y.h.c.Version: 1.0.3

Useful if vaccinated outside NYI was vaccinated outside of NY state, so I can’t use the Excelsior Pass App. This app is useful for when I visit NYC..Orchestra-FanVersion: 1.0.1

Still need the Excelsior pass to prove you’re not fraudingThe app just saves pictures you upload, that’s it..1streviewhopeitwashelpfulVersion: 1.0.1

App needs to add all WHO-approved brandsNYC will now accept all approved WHO vaccinations. Therefore, the app needs to provide all those brands in the drop-down menu..JpexpatVersion: 1.0.1

AstrazenecaCan the option of astrazeneca vaccine be included?.Lad-JoseVersion: 1.0.1

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NYC COVID SAFE Negative Reviews

PointlessThere is ZERO point to having this app. All it does is let you add a photo of your vaccine card or recent test. There’s no verification, making this a glorified version of the photos app on your phone. Just save the pic to your favorites so you can find it easily and be done with it. I only bumped it from one star to two stars because the pointless feature actually worked..ScubaMikeGVersion: 1.0.1

Inadequate for a Global CentrrI received my vaccination in a clinical trial for a vaccine that is approved by the World Health Organization (and therefore eligible for a CDC vaccination card), but that does not yet have an Emergency Use Authorization (EUA) from the Food & Drug Administration. This app, however, requires specifically selecting the vaccine from a pull-down menu that only lists the vaccines that already have an EUA. Thus, for example, it cannot be used by a British resident who received the AstraZeneca vaccine..Eugene PaganoVersion: 1.0.1

While I applaud the intent, the execution is poorI applaud NYC’s move to require proof of vaccination for certain indoor activities. However, this app does nothing to verify the authenticity of a document uploaded. Unlike the Excelsior app, this does not check with the state database. I’m not sure how to fix that issue to account for tourists from states that don’t offer vaccine passports, but hopefully until city will figure that out..NobodyBeatsTheWitzVersion: 1.0.0

Glorified camera app with no record validationUnlike the Excelsior Pass, this app does nothing to actually verify vaccination or testing records. You can Google how people uploaded photos of menus (or even their cat) and the app recognized it as “valid” proof of immunization. What an unfortunate use of taxpayer dollars to release an app that provides a false sense of security and no benefit over using the stock Camera app that comes with every iOS device..OrvcleVersion: 1.0.1

Won’t allow 2 photosFor my 2nd booster, they had to use an additional vaccine card because my other was full. Similarly, for my daughter’s 2nd shot we forgot to bring her vaccine card, so they put it on a 2nd card. This app doesn’t allow one to add multiple photos for the same person..Hjfx 36Version: 1.3.0

So stupidThis is a really dumb use of taxpayer money (about $17mm, I read?), space on my phone, and everyone’s time. It just lets you upload pictures onto a… new app that also shows those pictures. It is actually a joke— why not just show people the original pictures? So unnecessary— thanks, government! One more stupid, pointless rule I have to follow!.Huckle the GoochstainVersion: 1.0.2

Cant add child even though it appears as an optionI see the developers were able to add a child tab a few weeks ago into the app but the name field won’t let you edit so you really cannot add the child after all..Vjh2188Version: 1.3.0

Useless?It’s not the excelsior pass and there’s no verification or special features or anything. Can’t even add to passbook. It just stored a photo of my drivers license and vaccine card. I could just show that from my photos app for the same effect. I am honestly now worried only exists to collect my data and just deleted..WhatnicknamesareleftavailableVersion: 1.0.6

Needs updating for 5th shot!They need to make it possible to add another vaccine page - now that people can have a 5th shot, that info appears on the other side of the vaccine card. Right now the app can just accept one side of the card..ThisNicknameRocksVersion: 1.3.0

Surely you are jokingThere is a scene in the first season of Silicon Valley where a guy describes his app for writing down where you parked your car. “Like Notepad?” Richard says. This app is like notepad. My phone already has a photo gallery and I can already pin any photo to my Home Screen for quick access. What a ridiculous, stupid fraud of an app..JewpiterJonesVersion: 1.0.1

Can’t upload two profiles to the appThis airport design for the kids where everyone in the family has their own phone,If you wanna upload your child’s vaccine or your spouse on the same app there is no way to do it.WwfccxzVersion: 1.0.1

NYC Covid app is outdated and useless.I am supposed to present my Covid tests and boosters to be at a recording of a late night talk show. This app doesn’t allow for any booster information and I have had two. I went to Africa with the state of California app which shows every shot taken including date, mfg, vial number etc. I also got GoGetDoc. It lets you put in all the data you have as well. The show requires this app, NHS app (I do t live in the UK), Canadian app. Perhaps you could fix it? Folks travel to NYC from outside the state.TherknerVersion: 1.3.1

App needed for child under 17My daughters are under 17 and need the app to enter certain venues, especially during school trips and family events. I’m not sure how NYC expects children under 17 to show proof at these venues but then prevents them from having access to such an important app..VghhtfVersion: 1.3.0

Only for 17+, sillyKids 12+ can now get vaccinated and it’s required in certain venues but the app can’t be installed on their device unless Apple sees they’re 17+. Makes no sense as this app just stores photos but requires 17+ by the developer..Fintech10Version: 1.0.1

Why - in 7 daysWhen you fully vaccinated and have no symptoms, do you really need to take another test just to be able to use the APP? Unless I have a solid reason to take another test I’ll not do it just for the app.DimermaryVersion: 1.0.1

Needs enhancements for additional photosSecond sides and additional cards needs to be able to be included for vaccines. I cant believe this is not here yet.Rb3691Version: 1.3.0

Why botherThis app only displays an image of your card that you upload yourself. It doesn’t verify any data or check for fraud. Why not just use your phone’s photo app? How many millions of dollars was spent of my tax money for this junk?.Not happy psss offVersion: 1.0.1

Useless appAt first I thought there was something more digital attached to it but it’s literally no different than taking pics of your stuff. You better off getting the Excelsior Pass..Omega FlexVersion: 1.0.1

Green check mark??Some places ask that you have the green check mark on the app as verification. I uploaded all of my pictures and no green check mark appeared. No clear way as to how to get it..AlVal25678Version: 1.0.2

There is no use...This is just a pointless app, you can do the same exact thing on your camera and photos app. All you do is take a picture and then the photo stays there..Samsara room=amazingVersion: 1.0.1

TrashThis is trash. The excelsior wallet was able to gather my info and create a digital pass. I can just take a photo of my vaccine card or any vaccine card and use it. Also why do you need a copy of my ID. Total trash..NightwingGrifterVersion: 1.0.0

UnreliableI uploaded my vaccine and Id. Used it in September and November and today when I opened the app, my data was gone! I needed my card and ID and for whatever reason it cleared my data. Awful implementation!.Smart Girl EngineerVersion: 1.3.0

Latest update cleared the dataThe latest update cleared the photo data that was already saved months ago.HowieLevitVersion: 1.2.0

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