Urpay Customer Service

Urpay Positive Reviews

BadThere are too many problems.BlurjunVersion: 3.1.3

Relationship chosen Acquaintance as default(always)Updated:added beneficiary,transferred internationally and amount credited instantly to my account. 👍🏼 Last two days I am trying to add international beneficiary but couldn’t yet. Before error message as “something wrong”. Then delete and try to add new but relationship always acquaintance by default not as per the selected one..ANRS.Version: 3.1.1

The name is not correctPlease give the user the right to correct his name, this is a bank account and bank card should match the name in the National ID, not a name written by someone who doesn’t know How to write Arabic. The problem that I have an account in AlRajhi bank, can’t you immigrate the data to this app.A s z c x xVersion: 3.2.1

Need little improvementMy issues with app are the following: 1. it should have multiple wallet, so I can put dedicated money for 1 card and other amount for another card. 2. Mada card. As some stores still does not accept visa card. 3. It use to give 1% cash back and now its 0.6%, please bring it back. 4. Money transfer to banks should be the normal fee 1 SAR. But it seems to cost around 5 SAR. 5. Increase limit from 20K to 30K. Other than that is good app. It has everything you need as little bank transaction..Camaro0278Version: 4.1.8

Fast and reliable even your outside the kingdomAbsolutely great.Honeycured87Version: 3.2.8

Night modeKindly apply the night mode or apply the dark thems. Otherwise your apps and services is perfect :).KDNKSAVersion: 3.1.3

OkI used it for transferring money to PH.. so far no issue about it.. been using it for 3 months 😎😳🙀.R0$$Fre3Version: 3.1.6

Super convenientI love this app…great deals , user friendly and much More … Thanks urpay.ModhimuhammadVersion: 3.0.3

افضل برنامج على الاطلاقEasy to use, fast and just way too good! I am madly in love with this app! Thanks for such an idea!.Nada AlRajhiVersion: 4.0.13

Good job!Excellent app and I am looking forward to take it further! Good job!.LamajedVersion: 3.2.8

Great appEasy to use, fast transfer 10/10.Aah-01Version: 3.4.2

Great appEasy use cash back.Sh3banVersion: 3.3.9

Good to tryExcellent app, 👌🏻.Willy-ke7lVersion: 3.0.3

.Best app ever created!!!.Elhamsaleh1Version: 3.0.3

Great AppI love it.Turki AlsayariVersion: 3.0.3

It an amazing appIt an amazing app.A7md4004Version: 3.0.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.2.3

Urpay Negative Reviews

Very badI used it to transfer money to abroad but with no luck. it is very bad as you cannot define beneficiary with 3 names (1st, middle and last name). Also, the app shows transaction completed while no actual money transfer took place. The recipient went to the bank and they told him the reference number is correct but there is no fund.. The customer care were very responsive but they were not useful at all as they can do nothing but raising issues. I am so disappointed of this app.Someone 2022Version: 3.2.7

5 riyals for local transfer!!!!Why you adding a fee for a transfer what is the point you coming like stc pay I am not using your app anymore Also you are lying regarding the 1% Cashback return I am going to report to to the ministry of trade for faking this to your customers please everyone go to AlinmaPay it has no fee transfer and the highest Cashback good reddens from urpay $ stc pay goodbye 👋.فرح الشرقيهVersion: 4.1.8

No one cares!!!I faced many issues from holding my money without any right to not receiving the digital products. DO NOT BUY DIGITAL CARDS!! I bought SAWA card three days ago and haven’t received it yet! I contacted every single one I could, nothing works. They said go talked to Onecard, who is onecard? You sold that to me, not them! You should talk to them and be sorry for every second passed while working on that. With Al Rajhi, you have to FIGHT to get your rights no matter who you are. By the way, the issue still on. SHAME.علي بن منيعVersion: 3.1.1

App doesn’t workTried signing up recently and it provided an error message saying my Id isn’t linked with my mobile phone number. Which is false because it is linked..XohlysVersion: 3.1.8

Loading issuesVery bad in loading the software. Need to be updated and up to speed!.QMrwanVersion: 4.0.11

Expect alot of problems everytime you update itDevelopers working on this app, are making terrible to use, Crashes, not working, kicking you out. Soonmany issues..Sam1761Version: 4.0.25

Please don't use this appNo help no For the last 25 days trying to get my money back Can you believe they told me no cancellation on the app we need to make it in order to cancel your transaction. Unfortunately.Ex/4Version: 3.1.8

Very bad serviceI have transfer but from last 10 days no response customer service no one respond chat not working it is totally fake.GjkdhhgfcsrVersion: 3.1.1

App is very laggyPlease fix the app. It is very laggy on my iPhone 13 Pro Max. Sometimes, I cannot even close the Contacts list and would have to close and reopen the app..MH SHVersion: 4.0.15

Not working ‼️When I try to sign up it’s showing me that: “Sorry! mobile number entered doesn’t match this national ID number. Please try again”.Manal92.12Version: 3.2.1

Registration Option’!Where is the Option to register! All i see is Mobile Number and ID and no registration option!.Casper841Version: 3.2.1

Phasical cardsEvery time when I need to ask for the physical card it mentions something wrong Need improvements.JkahmedVersion: 4.0.7

FeeI used to transfer money to any account without a fee now I have to pay 0.75 for every single penny that’s really sad.JaickopVersion: 3.2.8

Not as they claim 1% cash backNot as they claim 1% cash back Offers are lies nothing is happening before or after paying.MYK-MGSVersion: 4.1.8

Nice idea with the worst appEverything doesn’t work at all for almost a month !!.At.usVersion: 4.2.1

The app is not workingDoesn’t work at all. Tried to link my national ID and phone number it didn’t work.HasontyVersion: 3.2.3

5.75 SR fee BravoooSo your adding a transfer fee even to your own bank! Im pulling out my money, and probably not use the wallet again!.MedoritchieVersion: 4.2.2

Local update doesnt work after last update...Geniusgurl90Version: 4.0.0

This App does not work with meThis App does not work with me every time I try to log in it freezes.Abdul.AldoVersion: 3.2.6

No advantageSame as any other previous payment app. Nothing attractive here..The CurserVersion: 3.0.3

Add reports pleasePlease add reports for spendings so I can track where my money is spent...اعجبني كثيراVersion: 3.2.3

It doesn’t openI wanted to try it out but it doesn’t work.AdyyyaVersion: 3.0.3

App doesn’t workHow come the app doesn’t open after I download it ??.سليمان الدغيمVersion: 3.3.0

Too many texts!… and can’t close account..DriveThroVersion: 3.4.1

Needs updatingFrom the start itt doesn't work i entered the OTP and it goes blank.Aladdin55Version: 3.2.8

App crashI was trying to add my national address and then app crashed.Muneerah HaidanVersion: 4.0.18

Reduced cashback valueThe cashback percentage has been lowered without customer notice..A Hero.Version: 4.0.24

Very bad customer services15 days waiting to activate my wallet !!!!!!!!!! And no one answer.ع ــــادلVersion: 3.1.5

Very slowVery slow.7soon alghithVersion: 4.0.16

Don’t bother, they will not activate your accountI would rate it zero star. Bad service. Bad costumer service.👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼.Abdullah909Version: 3.1.6

Very badIt’s not opening at all.Safi216Version: 3.0.2

Bad customer service تعامل سيءتعامل سيء من ممثلي خدمة العملاء وأسلوب عدائي. Very belligerent and disrespectful customer service..Oweiny.aVersion: 3.3.6

Worst AppNot working at all. Useless app.------000111Version: 3.3.2

Not worthThis app is totally not worth.Ahmed ShehudeenVersion: 4.1.8

التحويل الدولي لديكم سيئقمت بتحويل مبلغ ٨٠٠ ريال ويظهر بالبتطبيق ان الشخص استلم المبلغ وهو لم يستلم المبلغ ولا استطيع الغاء العملية ولاتتجاوبون في حساباتكم في السوشل ميديا.R alqadahVersion: 4.0.25

Why require location access?Closed my account because of this..Nassoor9Version: 3.4.6

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