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BoostOne Customer Service

  1. BoostOne Customer Service
  2. BoostOne App Comments & Reviews (2024)
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The BoostOne mobile app gives you 100% FREE Wireless Service. You can manage your account, make payments, check your usage and more. But, the BoostOne App goes beyond just account management.

You can earn free wireless by collecting Boostcoins by just:

• Logging in daily
• Watching videos
• Spinning & winning
• Completing offers
• Plus, you get bonus streak coins when you come back every day for a week

Redeem Boostcoins as credit towards your Boost Mobile phone bill to earn free wireless, so you can spend your hard earned money on something else.

And the savings don’t end there!

With the BoostOne app, you:
• Get FREE offers and coupons on food, shopping, and more
• & Get access to 250,000+ nationwide deals from all your favorite brands

Join Boost Mobile to take advantage of all the benefits BoostOne has to offer: my.boostmobile.com

*Restrictions apply.

BoostOne App Comments & Reviews

BoostOne Positive Reviews

Older userI am a fan of your app. I am over 70 and when I started using your app I spent my time on the phone with customer service to try to figure out how to use the app. When I hit pay my bill, it would charge my credit card. Unfortunately, your customer service personnel were more confused than I was. They assured me that if I did nothing then the points would be utilized. That only made me feel like I would loose my phone service so I would hit the pay button the night before it was due. I ended up with a $75. Credit at one point and my husband screaming about not worrying about it. Then customer service refunded my credit to my card and assured me that “I was in charge”. Sorry to say I didn’t feel like it. One miraculous day the app changed and added a button that stated: redeem credits. When you swiped the button it moved the credits to the bill and adjusted the total amount of your bill automatically. I could finally see my progress. I was finally in charge lol. I have had to watch more videos to get those credits, but am very thankful for the app. Great job guys. Now if you can improve the offers key it would be helpful, but just saying. I don’t know how many customers you have that are older like me, but I’m sure there are enough to keep customer service hopping..Version: 2.7.3

It half worksIf you watch ads and log in daily, you can earn points that you can redeem for real cash for your boost digital wallet. Until today it was pretty generous how much it would let you earn daily with 10 cents per ad that could add up for a few bucks earned daily. Today they lowered it to 5 cents per ad with less available ads to watch daily. Sometimes I’ll watch an ad, but it won’t let me exit the ad at the appropriate time to earn coins. You can give out your info to 3rd party advertisers to earn more coins, but those promos never actually work. The app can’t tell me how much data I’ve used, which is pretty important since I can only use 30 gigs a month. You can’t change plans in the app. It also can’t tell what kind of phone I have. Simple things all the other prepaid carriers have. The service and plan itself (AT&T) is good, but the app needs some serious work. Edit: the 5 dollar reward from spinning the wheel is a lie. Your app will crash every single time you’re supposed to get 5 dollars worth of boost points..Version: 2.7.3

Very buggy, Slow and freezeI’m a huge fan of the service, I just wish the app wasn’t so buggy. 2 times I’ve landed on 250 on the daily spin and the app decides to freeze and I get 20 coins on closing the app and reopening. The app is very very slow on loading and I mean REALLLY slow. I use wifi and my wifi is very fast. 1) The app is really slow , 2) freezes , 3) not giving you the acurate coins when using daily spin 4) seems to freeze/crash when getting a high number on the spin such as 250 coins, 5) I seem to land on a set number of coins all the time and doesn’t function on a actual randomized spin but on some type of coding that prevents people from getting other numbers. Good service overall but the app serious needs some attention especially when somebody wants to do something on the app and it just takes forever to load/freeze crash. I will change my stars when everything is fixed. Up to 3 stars, the problem I have the app again , is the fact that I have rolled on the wheel for a week straight and have gotten 5 coins on each roll of each day which is very very unrealistic, I suggest coding the wheel to be more random instead of having (5) the preferred pick. Make wheel more random than bias towards 5. It’s ridiculous. Fix the coding of the wheel spin or fire the guy who coded wheel..Version: 2.28.1

Not bad but needs some improvement.I downloaded this app to make it easier to pay my phone bill. Technically it is easier for me to make a payment, I just tap “make a payment” and it goes through. However there are few things that need to be improved on that would make the app better. First off opening the app. Whenever I tap the app to open it I usually have to exit out of it and tap it again because it’s just stalls and sits there loading. Other times no matter how many times I tap the app it never opens and just sits there spinning the loading symbol and I have to come back in a few hours to see if it’s fixed itself so I can log in. Second would be with the apps spin to win wheel were you can win boostcoins to win a free phone payment. The problem is it always seems to land on small numbers, meaning I’m only getting a few cents off ( between 5-10 cents). For someone who is on a tight budget it would nice for it to land on the bigger numbers for a change and get a few bucks off. It takes several billing cycles for me to be able to build up enough coins to have a cheap or free phone payment. Don’t know if anyone else has these issues. Fix them and I’d enjoy the app more..Version: 2.30.3

New customerI’m confused on how they charge the highest plan for new customers they make u get 60 plan but when I get this plan I finally hit to get app hit new customer it try’s to sell me sim for 9.99 and unlimited data talk text then says 25 after the first month how do they offer this but then don’t let you get it when you go to the store..l had to wait 2 hrs in store my phone wasn’t even ready how it usually transfers all your information nothing was transferred. I had a figure out everything on my own. I don’t know if I’d recommend Boost I had Metro for seven years and never really had a problem called in that lower my bill of $15 don’t ask me why I won’t go to somewhere else that charges 60 and said I’ll get discounts off 60 , I’m wondering if I should go back too Metro , I use my old phone more than new phone, u make your own decision I wish I had just stayed with my old phone know I got figure out and put everything in from old phone, I remember the store doing that I just think if l had too I would of just keep old phone and service..will give them another month and see what I choose!! Good luck new customers !!.Version: 2.29.1

Here we go againI became a big fan of trying to get the coins to go towards my bill not only was it helpful, but it was fun to. But then I realized that every single time that I got to day seven in the spin and watch a video all of a sudden they weren’t working, no matter what I did nothing would work there for the next day I was put back to zero and had to start all over again with spinning the wheel and watching the videos to get to number seven. One time might be a glitch but every time seems to me like it’s a set up, when I click on watch a video it says come back later. We’re getting videos ready for you. That’s been 22 hours now. And I just clicked on the bar to spin and absolutely nothing happens so I guarantee you after making sure that I do this every day tomorrow when it’s day eight I will wake up and everything will be back to zero again this really needs to get fixed. This is unfair you touted as though it’s something great for the customer and it would be if you got it to work..Version: 2.22.12

Boost your mobile connection with Boost $25/monthly UNLIMITED TALK TEXT DATAExcellent deal yet again coming from boost mobile! I walked in with my iPhone unlocked previous used with tracphone and paid $60 even and got unlimited data REAL UNLIMITED DATA AND 30gb of hotspot data for only $25 a month with the only catch being autopay... Which was not a issue at all I just provided my cash app account and routing numbers and BOOM IVE BEEN USONG FOR ALMOST 4 months now!! And just when I thought it couldn’t get any better, they have an app called boost one and it allows you to have daily bonus features that you earn money to deduct from your bill every month and are approximately give or take a dollar or two get $10-$15 off of that $25 bill every month just for opening the app once a day and spinning a wheel and or watching a short video clip for two cents a clip! not bad if you ask me so I get unlimited data and 30 GB of hotspot for about $15-$20 every month and I didn’t have to switch numbers or phones! Highly recommend.Version: 2.12.6

Smile Wireless3I was not expecting the level of service that I received today at the Boost Mobile store. Smile wireless 3. I was under the assumption that it would be just like the other carriers. However, I was wrong. I walked in through the door, and Alice immediately greeted me. She was currently working with a customer I still take the time to greet me and asked me to have a seat. When I said that she was so calm, so nice and was providing the the customer with details about the service. Once she was done with the customer, she called me over and explained the services different plans mom and also explained what she would be doing as we completed the process it was so smooth, simple and easy I was out of there pretty fast, but I was super impressed with a Inn, in which the manner that she took the time to explain to me the Moose mobile process, the payment plans everything she was just great outstanding. I wish the other carriers that I dealt with before I had a manager, like Alice Ortiz.Version: 2.22.12

Disappointed when the new boostCustomer service is horrible now. I have been with Boost about 15 years now an am ready to find another carrier. They don’t know about the plans and have shut my phone off twice before the due date stating the plans are 30 days but both times phone was off before 30 days. This month I am due to pay on the 27th but my bill was paid on the 31 last month so clearly they are not 30 days. I hate the new app. It doesn’t have any features nor does the new website. I can’t access my call or text history anymore. I can’t review my payments because that never works. The new service is horrible and I get so many different answers from the reps it’s obvious no one knows what’s going on there. This app and site was supposed to be new and improved but it’s not. And the rest of the company has gone downhill as well. The new update does not work. Boostcoins don’t credit to the account for large wins etc..Version: 2.15.11

It’s So-SoI like the fact that you can earn money off of your bill monthly different ways, but I’ve been with Boost for a year in August and I’ve only been able to redeem my boost going to first month I was with Boost. Since then every time I press redeem, and it takes me to the next screen, it doesn’t let me scroll down to slide over the button to actually take it off my bill I think that’s like a slap in the face because it’s nice to be able to drop your bills down $20 a month and come to find out when you can’t redeem it. It kind of pisses you off. Because you’re taking the time out to actually do the steps to earn the verse coin and they’re not letting it come off your bill after you put the work in. Other than that, I have no problem with us, but it’s kind of wrong that loyal customers cannot receive the rewards and benefits of this app..Version: 2.21.9

AmazingI've been with boost almost 6 years now. the old app was harder to navigate but I got super excited when this one came about. Especially with the feature to save on your phone bill by doing spin the wheel, watching videos and downloading apps. There's even a coupon tab where you can save on things for Boost mobile. There's been a few issues lately, but the team has been amazing at getting it fixed in a timely manner & last month even made it to where they added like 2 weeks on everyone's phone service bc it was down. So my phone was on until the app got fixed, thank goodness bc i pay on the app. I will always stay with Boost Mobile. Best service, i get service where no one else does and i've never had any issues with service or anything else. Long time customer and will always recommend to friends..Version: 2.14.8

Very Satisfied Customer ( Dawn B )The man at Boost Mobile where I purchased my iPhone 13 from, was extremely helpful. I had no idea what I was doing, and I called him crying my eyes out, locked out of my bank app, credit card apps, social media accounts, you name it I was lost. I was so upset. He told me to relax and get some rest and said “I promise you that I will help you get through this and show you everything no matter how long it takes, or how many questions I had. And he kept that promise. I will forever remember him. And I will never go to another carrier other than Boost Mobile Store. The app alone, has many features that are VERY useful, & so easy to use. Thanks to the man who put up with my crAzybAby questions & I am sure I will have more… But when you choose Boost Mobile for your carrier, take full advantage of the free app Sincerely crAzybAbie 🤘🏻🤘🏻.Version: 2.7.3

Let me tell y’all something about boost!If you used boost mobile for the past few years you remember their shrink plan you pay your bill on time every 3 months they’ll lower your bill it was amazing they dropped that and came out with lower rate plans for customers on a budget now they have a plan (which I’m currently on) where I pay my bill every 3 months instead of monthly and they have this amazing app that’ll give you a discount by your billing date! Love boost mobile the only service provider that actually care for their customers and don’t wanna take all your money got my iPhone for under $100 brand new and got good service for under $400 a year I can go anywhere and never lose service!! If your looking for a reason to switch to boost mobile this app and other key elements are why their worth it!.Version: 2.15.11

Good deal for basic UNL Tex & CallThe 3 month $45 for unlimited text and call with added 5Gb a month is a very good steal deal as long as you don’t need any more data or etc can’t complain about that at all really So my only complaint is customer service online or calling on phone is no help just a joke for even just trying to get information about boost let alone any actually help from a live person or robot for any reason it’s faster and easier to just go down to a physical store for help, you will get whatever you need taken care of and your answers actually answered in a timely matter before you were able to going online or call customer service and try getting them to understand your question , or problem you are having let alone get any actual help Overall they are my favorite pay as you go service that I have tried and dealt with that actually provides decent to good signal coverage wherever I may be at it’s so worth the bad online customer service you learn to avoid and just go right down to the physical store to an actual human that helps you solve your issues quickly , effectively, and easily with basically no hassle at all . I always recommend them to anyone and everyone.Version: 2.28.1

Honest reviewThe app is very convenient however i don’t like a few things about it 1 when you spin the wheel for free points in my case it’s always landing on $0.05 and that’s aggravating , i don’t like If you miss a day of checking in or spinning the wheel you start your whole process over and start back from square one at a chance to win $0.75 after a week of checking in i also don’t like the fact that we have to watch a 30 second ad for $0.02 i feel like that can at least make it $0.10 and finally they extra point stuff with the surveys or things you gave to download don’t never work for me it’s always gonna be some ads and surveys and other stuff which is aggravating so all that time you waste trying to get 350 point and all that is gonna be a waste of your time.Version: 2.21.9

Could be betterNot a horrible app but don’t expect much with customer service in anyway … watch videos at 2 cents a pop … Daily log in worth 5 cents … then a spin that usually is consistent between 5 -10 cents … then a weekly 1.50 for log in and one video a day bonus … after you reach a certain amount off your bill they limit to only 5 videos a day or they don’t pay out for half …. It’s a great concept with today’s society but again corporate greed steps in …. If we get 2 cents a vid when they pay out can you imagine what they make ??? Profits always over customers ;) other then that download it and expect up to 60%~75% max off your bill …..Version: 2.22.12

Great app and serviceBeen using this service and app for over a year now didn’t believe you could actually earn free wireless service but it is true! I am consistent with watching the vids and logging in daily so I have actually have credits so far I’ve paid my bill up 3 months by watching their ads! I’ve added 2 more lines cause I couldn’t believe and affordable it is and good service! Never have any issues…when I’m in rural areas and other providers like T-Mobile have no service my phones work perfectly actually have to use my hotspot for the other provider to work but if you’re thinking bout joining do I definitely didn’t regret it!.Version: 2.19.9

TroublesomeSometimes the app works very smoothly, but other times not so much. It often takes several minutes for the home page to open up. Sometimes I get the sign in page and I have to do it 2 or 3 times before the site opens. Lately I haven’t been getting credit for spinning the wheel so I miss out on the 75 coin bonus for that week. However the coin amount for those spins is applied to my payment balance. I just don’t get the 7-day streak bonus. Very frustrating. The same thing happens when I watch videos. It doesnt log that I watched that day so I can never get a 7 day streak and lose out on that bonus as well. I know I don’t have to play this game but since you offer it,it should at least play fair..Version: 2.20.6

One big complaintOverall I think the concept and make of the app is done well, but the feature you promote a lot is the ability to earn coins that will deduct from your bill. Well, twice now I have spun the wheel and been scammed out of the coins it landed on, but I’ve noticed it only happens when I land on the large numbers. The first time, I landed on 500 coins, but the second time I landed on 5000 and even screenshotted it bc I had a feeling the same crap was going to happen. The screen just idles on the coins, never rewards me them, i even sat there for 15 minutes, nothing. And then when I eventually have to back out, there’s the audacity to only give me 5 coins as credit. I love the idea, but don’t put bigger numbers on the wheel if you’re just gonna scam us and never reward them..Version: 2.10.11

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.30.3


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