ChatBeacon Pro Digital Chat Platform - Revamp your digital chat presence with Video Chat, Screen Share, SMS Chat and easy to use live chat software to reach customers.
Agent App Key Features:
-Live Website Monitoring
-Chat with one or more visitors at the same time
-Face to Face Video Chat with website visitors
-Send Direct Messages to other agents
-Change your chat availability in different departments
-In-app and push notifications including alerts for chats and website monitoring.
-Accept new chats, join, coach or transfer chats to other agents and departments
-FaceID integration provides instant login
-Monitor new or returning website visitors in real-time
-Searchable chat history
-Canned Responses to help you chat faster without retyping popular answers
-Push the Visitor to other pages on your website
-Instant language translation in 52 languages.
-File transfers (send/receive files to and from the customer)
-Share FAQ or KB Articles while in chat
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