Credit Acceptance Mobile Customer Service

Credit Acceptance Mobile Positive Reviews

Needs Quicker Sign-In MethodsThe app is simple & user friendly. My only complaint is the sign-in process. It’s 2023. We're in the age of biometric technology. It’s inconvenient to have to constantly type in our email & password every time we open the app. If I want to quickly log in to grab information, I should be able to quickly access that information. Allow users the option of signing in using facial recognition..TJ3601Version: 1.22.2

Needs to be fixedThe “Sign in with your Face ID” is not working.. either fix it or remove it as an option because it’s tedious to keep having to enter your email/password.Thewheelman82Version: 1.16.2

I think it’s greatI’m really glad they finally made an app. I logged in quick, they already had my information, and I set up Face ID. I hated opening google and logging in manually all the time. All my cards are saved, I can easily make payments, and it’s only one click away now. Thanks Credit Acceptance for making an app!.IT.IS.SADEVersion: 1.0.4

Do this to get passed loginI was having issues at first but got through it, if anyone is struggling to get passed the login screen then I recommend this 1.just click forgot password (This would obviously make you change your password so make sure you remember) 2. Once your done changing it, it’s going to make you wait a while but if it doesn’t load then, close the app then reopen it then, just type in your email and your new password This should work out for you guys since it did happen to me (Hope I helped someone out).[][]king[][]Version: 1.21.2

I take it back …I just left a review because the update wouldn’t let me back into my account but once I tried opening it from the “open” button that shows up right after it updates vs going back to the app .. it worked. 🤷🏻‍♀️.NicknameIsTaken:PVersion: 1.13.1

Super convenientSo glad they finally made an app! It was such a hassle going into the browser every time I wanted to make a payment. Used the app for the first time today and it was so easy!.Antd23Version: 1.0.4

Love it!So easy to use. It’s so great to be able to pay my car payment with a few clicks. Thank you Credit Acceptance!.Nickelpickel00Version: 1.25.1

Won’t let me on appIt won’t let me on the app anymore. Anytime I open it, it says No Internet Connection. But I have service and/or connected to Wi-Fi each time..CaschoberndVersion: 1.19.2

FinallyThank you so much for making a app it makes it so much easier to make my payments now❤️.1226677788666Version: 1.0.5

I loved the best !!!I love it. I never have any issues they always work it. I give you 10 stars.AlblazinaVersion: 1.27.3

Payment methodsWhy does the app force you to save your payment method? when all your trying to do make a payment..Quis17Version: 1.0.5

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Credit Acceptance Mobile Negative Reviews

Waste of timeI thought it would be simpler to download and use the app, and it would be…if I was ever able to use the app. It won’t let me get past the sign in screen and I know my login information is 100% correct, so that’s not the problem. I’ve never had any issues whatsoever while logging into my account online. I read all of the reviews before I downloaded the app and the majority of them were not so great, to say the least. I just figured that there are always a few people who give awful reviews because some people are just never satisfied no matter what kind of service they receive, but in this case, I should have listened to those reviews because they’re 100% spot on. Plus it wasn’t just a few people saying negative things. The majority of the reviews were the negative ones, instead of vice versa, like it usually goes with things like this. So hopefully, my review might save others from wasting their time with even trying to get this app to work. Seriously, I’m tired of fighting with it and trying to log in to my account when I know I’m putting in the right login info. Save yourself some time and trouble. Don’t even bother trying to make this app work….it won’t..DirtTwister9Version: 1.16.2

WowFrom the app keep clearing my login so I have to manually login in is crazy then why when I try to pay you take it from card when I used it but it’s not letting me change my cvv so when I use the bank acc number to pay why can’t y’all take it on the day I’m trying to pay. Why wait until tmr y’all are a waste of time and trying to get more off ppl can’t wait until this is done I’m seriously done dealing with y’all company and this app 💯.Keem2supremeVersion: 1.18.2

Terrible AppWhy create an app that can not be used. I added it and deleted 3 times trying to get the app to let me past the acceptance page. Once you click the box there was nothing else to scroll to and the back button didn’t even work. This would be an awesome app to add to help keeping up with my car payment. Y’all should really look into fixing that issue..TG1173Version: 1.3.7

Login and other issuesLogging in is extremely hard as you have to do it manually every time even though I enabled Face ID. Another issue is it is extremely slow and freezes at every new page. I have to close it and reopen it multiple times just to get a payment done..KapausgVersion: 1.27.3

New User IssueI setup my account on the website with no issue I have now downloaded the mobile app and signed in with my credentials but after it prompts me to accept the terms and conditions, I click the box and nothing happens. There is no option to continue. I have deleted and downloaded again and am still stuck on the first page. Very disappointing..💙💙jkel💙💙Version: 1.24.2

Manual login 2.0It would really be nice if you fix the login problem I’ve updated the app and I’ve uninstalled and reinstalled the app but I still have to enter my information every time I open the app instead of being able to use faceid why even have it as an option to use if the app makes you manually login every time you open the app.Familyman0484Version: 1.0.10

Login on iPhoneI installed the app as well and I can’t get past the login. I read the terms I agreed and the screen doesn’t move you’re just stuck i uninstalled it reinstalled it I’ve turned my phone off, turned it back on and it still doesn’t work so y’all need to get tech support to find out what’s going on with this app.AtigerlvrVersion: 1.20.2

No option for Face ID login from iPhone 12Really would be much more convenient for the consumers of this app to be able to login with Face ID from iPhone, it used to work but hasn't since I downloaded the app rather than using the website? Please fix this issue!.KrissiNikkiVersion: 1.0.10

Glitchy and going no whereIt won’t let me get past terms of service. I’ve scrolled the whole terms and visited the link in blue but still nothing, it’s froze up. I was looking forward to the app but now it’s just as difficult as going to the website. Deleting……I’ll be so glad when I pay my loan off Credit Acceptance is the worst..PunkedbythisappVersion: 1.0.6

App is not goodNavigation through the app is not good. Gets stuck on terms and conditions. But if you click on payments in that notice, it takes you to the web page. Where you could sign in and make a payment. Not a savvy app. You are better off, bookmarking. One two many stars..ArciQ626Version: 1.20.2

Doesn’t workCan’t get past where you accept terms of use. After reading terms of use and checking the accept box, the app just freezes. Won’t allow to even go back. I have tried several times. I have even uninstalled and reinstalled. It won’t work on my iPhone 13 max..Shanigans3232Version: 1.0.10

Bad app!!!To the app developers. Trash this app and start from scratch!! Every time you do an update it gets worse!! I was managing to use this app with little effort but now, OMG!!!!! And I have to pay to make a payment!! I’ll just go back to receiving a bill in the mail and paying by check. This app is a disaster to navigate..R. ShumateVersion: 1.21.2

Sign in issuesI downloaded this app thinking it would be easier instead of using my browser but it will not let me sign in on the app which makes no sense i can sign in on the browser so i know all my login info is correct. So i am very disappointed..Dancergurl907Version: 1.15.2

Unable to LoginI’ve reset my password twice and still unable to login through the app. It keeps prompting a message “unable to authenticate” as if my account isn’t register then I tried the signup option but as I thought my info shows up as register!.LexiForever 90Version: 1.0.10

Face ID still doesn’t workAlthough there are claims of fixing this issue in more than a few previous reviews, the Face ID button still does absolutely nothing..Freddy B. fetchVersion: 1.9.4

AppMy app keeps closing out right after i tap on it. I have updated it and deleted it and redownloaded it and still does the same thing..MaeBWat22Version: 1.22.2

Annoying!Biometrics never works and there is an update every time I need to pay my bill. It’s quite annoying..Amb1219Version: 1.24.2

Authentication failedEvery time I attempt to log into the app, it gives me the “Authentication failed, please try again.” Error. I have not been able to log into my account even a single time..Salamander DanderVersion: 1.0.5

This app stinks.This app makes it impossible to pay your bill. Then you have to call to pay your bill and get charged to pay your bill!! Make it make sense..John garnertVersion: 1.8.2

Terms of useI have been trying for a week to get past the terms of use. Once I click the I agree box it will not leave that page. Very frustrating.KrkranzVersion: 1.0.6

Basic and terribleThe transaction history is chopped off on the right side so I cannot read the amount. There is no way to zoom out or scroll..SuperTonya3Version: 1.27.3

AccountThe app was working good when I got it now it doesn’t. It used to show my account now it doesn’t I on download it and re-download it same issue..MoonmoringVersion: 1.13.1

Poor backendI took me 5 times to successfully login. Every time it stucks on enable bio screen with infinite progress indicator. Please, send minimal functionality but possible to works stable..VialyxVersion: 1.0.4

LoginI have to keep logging in every time even after selecting save and face id.CenixhxuVersion: 1.6.4

Fix your appYou guys need a fix the forgot password ,it always failed ..Angel4377Version: 1.6.3

No workingThis is stupid. Fix your app.Babaof dveiejdjVersion: 1.19.2

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