GIFT On-Demand Customer Service

GIFT On-Demand Positive Reviews

Great service…great people!In town to help our kids get settled and we chose not to rent a car. Used this service three times. Great experience each time. App easy to use and very intuitive..SeidahomomVersion: 1.0.2

I’m so grateful for this!!I am so very thrilled with these services!!! I love that I can schedule rides ahead and the drivers are so kind and helpful. I just love this it’s opened up the town to me in ways I did t think it would! Thank you!!.WearwomnVersion: 1.0.2

Visiting Idaho FallsFabulous service! Clean car and great driving! We would 100% use this service again when we are in Idaho falls. We wish we had something like this in our hometown. Thanks!.Hbrdowd165Version: 1.0.2

Easy to use app for public transportationThis app is perfect for requesting rides and seeing when the driver will arrive. An excellent choice for our revamped public transportation system!.Dswin007Version: 1.0.2

Great service to the communityI just found out about this and love it.Transporter187Version: 1.0.2

Excellent price and serviceSo grateful to have an affordable, efficient service in the area. It’s an actual lifesaver..Captainjon720Version: 1.0.2

Its fantasticThis is like the best thing to happen to idaho falls such a great deal and incredibly friendly drivers!!.Ginger78877887Version: 1.0.2

FantasticFantastic public transportation service..Faculty optionsVersion: 1.0.2

Great, but some changes should be madeI am unable to drive, and this service has been a lifesaver. I’ve used it since June, and have had very few issues. I would recommend this in a heartbeat if someone asked. However, there are some design choices that I question. 1: Ability to schedule rides is lost if you use Ride Now. I assume this is due to some backend that would be a bit difficult to replace, but if it isn’t, there isn’t any reason to disallow users to schedule future rides while riding. Unnecessarily taking features from users when there isn’t a reason to is frustrating for some. 2: Ride Now provides FAR more information than scheduled rides. When using Ride Now, you are given a rough estimate of when a driver will be in your area, and when a driver is assigned, you get an exact ETA, and a map that pings your driver. When using scheduled rides, you get nothing. No ETA, no map. All you get is a notification that the driver is on the way. I really can’t find a way to justify depriving information from scheduled rides, especially since scheduled rides are preferred to ride now. 3: Post daylight savings, scheduled ride times are displayed in pre-daylight savings time. If I schedule a ride for 2:15, it will display at 3:15, but the ride will still pick up at 2:15. 4: Email support is non-existent. I had an issue scheduling rides during the night when the phone lines were closed. I emailed them asking for help, and to this day have not received an email back. This can be an issue, especially for someone with a disability. Considering that there is a button dedicated to emailing, this needs to be utilized in the future..FlynnGardenerVersion: 1.0.2

Awesome! Good deal. Much neededGreat for transportation around Idaho Falls..PepedidntdieforthisVersion: 1.0.2

Awesome!Great service!.FlDelrayguyVersion: 1.0.0

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GIFT On-Demand Negative Reviews

Don’t use the app; call insteadI arrived at the airport and had already downloaded the app. I didn’t schedule a ride in advance because I was worried the plane would be delayed and I would miss it. Got on the app and requested a ride; it said it would be 2 1/2 hours. I debated doing Uber instead but for the same ride it would have been $23, and I wasn’t in a huge rush, so I sat there and kept checking to see if it would update. After 45 minutes the estimated arrival was still the same, and I decided to call to see if the phone operator could arrange a driver faster than the app. 7 minutes later — not hours later — I was picked up. Skip the app and just call instead! 5 star ride, 1 or 2 star app. Needs some work. But the ride was great, the driver was great, and I would do it again. But not using the app..Plant Girl5Version: 1.0.2

Great physical transit service. App has accessibility challengesThe app is only partially voiceover accessible. I could not independently use the drop-down controls to schedule a ride in advance or enter credit card info. There is no speech accessible way to know how far away the driver is once a ride is scheduled. When the accessibility issues are fixed, this will be a 5-star app. The service, which launched today, is greatly appreciated and a fantastic addition to our community..IdkayakerVersion: 1.0.2

Ride times aren’t accurateBooked a ride for 4:00 and they didn’t get there till half hour later. This has happened more than once Edit: the wait times are ridiculously LONG..Lilly238992Version: 3.0.29

Never showed upThought we would try it going to the airport. Never showed up..Wildcarp 2.0Version: 1.0.2

Not so good anymore! So far so goodUpdate: July 29… The app was updated/changed to a new developer NOT A GOOD CHANGE AT ALL! On the app, You can only schedule 7 hours in advance. So if you need to be picked up under 7 hours you have to CALL IT IN, then they charge you 2X as much to talk to a human! HIGHWAY ROBBING I don’t understand it! I would love to have someone make sense of this! Update:Sept.16… friends of mine scheduled an airport run (Sept.15) p/u @ 5pm, app kept bumping them: 5:04, 5:19, 5:26, 5:34. They had to call a friend to get them to the airport on schedule. I have also found that mornings are best to get a quick ride, BEWARE, be done by noon. They have driver changes @ 12:30-2pm, SO DO NOT expect good service till after 2:30. Then you’ll be on the afternoon late schedule. THEY NEED MORE VEHICLES AND DRIVERS NOW!!! Or better yet: a real bus route PLUS the GIFT for door to door service. Update: changes are happening. I was told today (Aug9th) it’s best to schedule your ride the day before, because THE pre-scheduled are NOW the top priority. If you try to get a ride for now it IS NOW a 45-133 min wait. You also CANNOT schedule a ride for 2 hr from now. It is 7hr in advance! It’s great to have public transportation again. Let’s just hope that this will have the support to grow. Hoping the service stays as good as it is going. Adding to this: has a few glitches (to be expected).Hunt208Version: 3.0.29

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