MyNBA2K23 Customer Service

MyNBA2K23 Positive Reviews

The game of your life!Best game ever! Join it it’s gonna be amazing it’s so fun! You can experience real nba life from all through out ancient nba history from the 1940s to the 2000s this game changes your life it changes you and your actions and personality you will not believe me now but when you do that’s when the fun starts because if there’s anything that is making you depressed or mad this is the game for you and it’s so popular it’s new and I know your going to like it get ready everybody this is gonna be a new experience for you a friend or a family member!.GgjggiwhwggshshwVersion: 1.2.7599619

Worked fine for meIdk why there is so much hate, this is the best the head scan has worked in years (for me at least). if you come out looking like a “monster” as the other reviews say, then try going outside when its not too sunny out but theres good lighting. The sun will make your face a lot more red so make sure it aint too sunny. Hope this helps someone..Big BuckoooVersion: 1.5.7692929

Great for creating Monsters before HalloweenThis is hands down the best App on the Playstore to turn yourself into a monster. There’s plenty of other also free applications that can do this, but if you like ball and spooky season use this app. Only thing that is missing is monster mash animations in game to really give it the edge, or every game should be the Halloween game for the added vibes..ZWinFailzVersion: 1.2.7599619

Can’t log inSMH idk who face they are putting on my player but it’s not mine, I’ve tried to scan my face over 20xs no exaggeration with different lighting to get MY FACE to scan but some reason it looks NOTHING like not even a tad bit. I didn’t have this issue with the 2k22 app.Sam LipscombVersion: 1.6.8083799

It’s a functional appMost of these reviews are just people not knowing there login or can’t hold a phone straight. If you can do both of those things you should be green..RealJibbaVersion: 1.5.7692929

Best one yetIdk what y’all talking about, This is the best face scan I’ve done yet. Granted I am on next gen. But I’m very satisfied. My player looks exactly like me. I no longer feel weird putting clothes on a man who looks nothing like me.CallMeGmoVersion: 1.2.7599619

Face Scan Does not workI own an iPhone 8 Plus and I'm trying to upload my face into the game so I can play as myself and clearly it doesn't work this app needs to be updated ASAP !.MissmarymiklasVersion: 1.7.8224119

Well doneDon't listen to jah he sounds annoying but you guys have done a great job thanks for a beautiful game for people to enjoy you're welcome 😉.EDOG9999Version: 1.7.8224119

Great appJust why do we have to download a new one every year when yu guys guys can just update the service! Isn’t that smarter!!.Topnotch founderVersion: 1.5.7692929

Great appThis is a really good app for entering locker codes and looking at my team news, but it’s 4 stars not 5 because it makes me re login every time I want to get into the app..Trebor_0608Version: 1.5.7692929

Facescan do not work at allI’ve tried multiple times.CurtezzyVersion: 1.2.7599619

Made me black and beaten upIm just a normal white dude, did my face scan in bright light. the face it gave me is a black dude who looks nothing like me, he has a black eye, the bottom half of his nose is pitch black, and his mouth is covered in black sores with one random bleach-white spot on the corner?? thank you 2k. incredible job on this.WoodwindZVersion: 1.5.7692929

DissapointedHelps when there’s limited time locker codes but the face scan made me look like I had fetal alcohol syndrome, and I shouldn’t even need to enter locker codes from an app, the game shouldn’t expect me to be online 24/7, locker codes shouldn’t have expiration dates.PigdeluxeVersion: 1.7.8224119

Nba2kThe game is just good.Wosi1407Version: 1.5.7692929

WWorked for me.Rob.fernandezVersion: 1.1.7595139

Console login issue fixedI just tried to login with my psn again and it actually let me into the app now I’m not sure if it’s because the app was just updated or if it is a problem with using saved passwords in your devices as I kept using my saved passwords from my phone to try to login and I wasn’t able to login but this time I just typed my password in and it allowed me to login right away So I’m not sure if it’s the app update or typing your password out but the app does now work I have all my VC and everything on the app for the game.Jmac9flyVersion: 1.1.7595139

W appWorks.2kballergodVersion: 1.0

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MyNBA2K23 Negative Reviews

*sighs* lucky it’s a free appThe app works for a day . No that’s too much time. The app works for 2 hours then the next day when I try to use it , it glitches. Doesn’t let me sign with my Xbox live account . I have to delete the app and reinstall for it to work correctly for the next two hours . Then I have to delete it again , like a continuous cycle of foolishness. I know 2k servers are terrible at times , but even the APP???? Geesh.JkjkjkjkjjkjjkjkjjkjkkjkVersion: 1.5.7692929

You Had One Job 2kThis app doesn’t work for current gen at all. It just makes a squished alien head with 1% accuracy to the face scan you make on the app. Also it failed to download the scan data on your current gen console, after 10 mins of waiting for the scan to be put on my myplayer. All 2k had to do was just keep the same stuff on app from last year, but this year it doesn’t work anymore. They tweaked something for no reason and now you can do a facescan in NBA2K23 anymore. Pretty pathetic for a multi-millionaire company. Don’t even bother to download this broken garbage of an app. I also had zero issues with the facescan app for the last decade so I don’t understand why this app is sucking now all a sudden. You had one job 2k. Fix your broken app if you care about your community..Casual 2k Player JAHVersion: 1.2.7599619

Create new passwordThis app is horrible, trying to send a new password to my email and it does nothing. Click it, click it, click it and nothing, based on the reviews doesn’t look like I’m missing anything. If it’s not broke, don’t change it, should of left it the same. I finally remembered my password, went thru the whole process and it looks nothing like me. I used a 4 white light background shining on my face and it still looks nothing like me, not even a little close. Why have it if it doesn’t work because it used too, better at least. AKA I’m white skined, not the planet of Apes person you created from my face..Gore346477Version: 1.5.7692929

Just…****** RUBBISH!!!DO NOT DOWNLOAD!!! This…app…IS…a MASSIVE WASTE OF TIME!!! Pure and completely utter garbage!!! Nothing about the face scan works. Did it no less than fifteen times and not one of the scans worked. Each one even worse than the last and the original first scan I did looked like a dog’s behind! It’ll look nothing like the actual player. Last time the app worked was with 2K22 and that one was not the best either but at least your player(MP) looks like a human and not some ancient alien creature that got beaten with an ugly stick!! Save your space and time and please for the love of GOD for your sanity, ignore and bypass the 2K app!! Just don’t download it!.TheRealTazzVersion: 1.5.7692929

New Year Same Crap TechI haven’t played NBA2K since 2K19…How do I have a new iPhone Pro Max, a PS5, it’s 2023 yet my face scan was 100x better back on 19…I can’t believe y’all have not improved y'all face tech at all… Like I said, I haven’t played since 2k19…Was seriously considering purchasing 2K24…They God I received 2K23 for free and tried out the face scan and uh uh nah…I will definitely NOT be purchasing 2K24…No excuse for 2KSports to make all the money y’all do off of VC alone over the past years to still have trash face scan in 2023.Chief CelVersion: 1.7.8224119

Face scan for current gen is broken.I’ve tried many times to get this face scan to work. With varying lighting and angles, the result being a squished face alien pretty much every time. I’d like to add I’ve had 0 issues with this feature in past two iterations of the game, they were spot on. This year is different. The app is also glitchy and still can’t retain your log in information. Good to see at least you guys are talking about it here, 2k certainly won’t. Very disappointing..DonnieDarkoooVersion: 1.2.7599619

This App is terribleI’ve been scanning my face into 2k since 2k18 so I would definitely say I got the hang of it by now. First it was bad enough that I couldn’t log in the sever when the app first came out. Now that is fixed I still can’t scan my face. The app doesn’t detect my face unless I constantly close & open the app when scanning. 2K y’all really need to get it together because this is ridiculous. I really wouldn’t even give it 1 star cause if it’s not one thing it’s the other.Slim Chance CoppinVersion: 1.2.7599619

Not the best but not the worstI downloaded it as soon as I heard that there was a face scan feature and I signed in to my Nintendo account but when it scanned it either looked nothing like me or it wouldn’t even scan so I honestly am pretty disappointed.Cruz80079Version: 1.7.8224119

Don’t Waste Your TimeI spent over an hour trying to scan my face holding my phone up to my face and turning my head side to side like 30+ times like an idiot while wasting so much time accomplishing nothing. It never worked at all a single time. I tried different internet, restarting my phone, restarting the console, deleting the app and reinstalling, nothing worked do not waste your time like I did you will accomplish nothing and be frustrated like me..Klocman123Version: 1.7.8224119

This app has to be fixed ASAP. From your 2k customerI’m sorry 2k but this app gotta be fixed ! I’m trying to get a face scan but when I do my account on my play station it sais error . Me personally never had a problem with this app . 20 , 21, 22 were all good but I do not know what happened to this years app . Thank you 2k for all of your apps . I love 2k on my PlayStation . But this app should be fixed immediately . Thank you for your time !.N minzerVersion: 1.5.7692929

Face scan is brokenFor the past few years face scan has been completely inaccurate giving a face that doesn’t even resemble me and a skin tone that is far from mine as well. I suspect that 2K doesn’t care about this feature of the game anymore given it hasn’t been even close to reality in some time. Very disappointing. I would have given this a zero star rating if that was an option..Eaglesian15Version: 1.5.7692929

Literally trashThis piece of dog won’t even let me sign in. This is probably the most dog water piece of crap app i’ve ever seen and gotten in my life. It’s literally trash don’t waste your time getting this app. The graphics are even garbage. It has worse graphics than the original Nintendo. Not to mention the face scan doesn’t work and it make u look like the mole off of slugterra. Just a horrible app don’t get it..JT=GOATVersion: 1.5.7692929

Facescan Needs ImprovingYou might as well settle for a default face for mycareer. I’ve attempted to scan my face a dozen times+ (with the iPhone 13 Pro) and none of them came close to looking like me. The faces appears to be squished in and elongated every time. Having my face on my player every year is the one of the main things that make me excited for mycareer. This issue makes me not even want to play it..Wavey_CrazyVersion: 1.2.7599619

Doesn’t WorkI’ve tried to do a face scan more than 10xs and it never works. 2k knows it doesn’t work and they’ve done nothing to fix it. This is a feature that separates 2k from other games, since it doesn’t work for ps4 it makes the game less appealing. People really love seeing there real face and now everyone looks exactly the same. This needs to be fixed asap.ElzdaTruphVersion: 1.5.7692929

TrashYou can’t even sign into it without getting a failed to sign in error 2k23 is a horrible game too not worth the money or your time just stop playing 2k it’s not worth the time face scans broken can’t even log in half the time you buy Vc you don’t even receive it it’s just a horrible game and their not worried about fixing the failed to login error on MyNBA2K23..Stankyhank13Version: 1.5.7692929

2k23It’s crazy how i can’t even log into my account to play on PS4 and i emailed 2k support about it and and had some responses and nothing fixed it. i haven’t heard back in 2 days! i’ve had this game for a week and it won’t even let me play my career! even the app won’t let me login. Get your stuff right 2k! why do y’all make stuff so complicated?.Idk-_-jacobVersion: 1.2.7599619

Face scan doesn’t work whatsoeverI tried different lighting, backing up from the camera, taking up all the space and no matter what I do it never scans. Bro 2k20 and 2k21 did my scans perfectly. I never played 2k22 so I can’t say anything about those but please fix this man. This is so sad for a company that has in game inflation every year.IlyJdnVersion: 1.5.7692929

TrashWe’re tired of 2k pouring out this garbage and expecting us to keep spending our money on this stop promoting if it don’t work only reason we play 2k is my player but unfortunately, once again, 2K has given us a broken game I’ve been a loyal customer since as long as I can remember and now anything with 2k is questionable.JerzMan702Version: 1.5.7692929

Need to fix bugsOk 2k y’all need to fix all bugs with this game and app because it’s sad that we have so many problems within the first few weeks that’s not good at all I can even login on my app ohh and my dude looks like a whole different person and not me.DellwirldVersion: 1.2.7599619

Face scan is trashFirst we had to deal with not being able to log in, now we have to deal with this horrible face scan. I’ve tried over and over to get my player to look like me but no matter how many time I try it never works. Someone needs to make a new basketball game cause 2K isn’t it anymore.Scottybravo14Version: 1.2.7599619

Can’t Seem To Understand BeardsIt’s a great concept, and it honestly does look a little like me. However, it seems to have a problem with understanding the difference between facial hair and your face. It made my face look like a blown up balloon because it mistook my beard for skin 😂.ShansnabajsbsnsbVersion: 1.7.8224119

TerribleI was looking forward to the possibility of playing my career as a girl and I am extremely disappointed. First off I guess PC is considered current gen and does not have it… wth make it available everywhere! I’m tired of playing as a dude and want to vs Candice Parker! Just another disappointing game where they do not listen to their players..HsjdhsbVersion: 1.2.7599619

The worst scan app they ever madeI’ve scanned my face like 10 times, none remotely close to looking like me at all!! The past 5 years all had better technology than this. Yaw need to bring back last year's app and just rename it 2k23 because this complete garbage. Might as well choose a default face smh.Bapbea5tVersion: 1.2.7599619

It’s 2023 already🙄I mean the app is useful for earning VC but the app is really outdated in terms of the use. It looks like it was made in 2004. If they were to update it that would make the app so much better but other then that the app is mid I only use it for VC..Your mom 🫠Version: 1.7.8224119

DO NOT DOWNLOADIf you download this app you will get nothing. Last year it was completely fine, now they changed something and it was ruined. I don’t know what they changed but they need to CHANGE IT BACK. It is a big letdown for such a gigantic company because it’s also hard to make a ‘cool’ face on the game. The game is good the app is trash..SizmdjemsjVersion: 1.5.7692929

This does not work on current genOn current gen will completely mess up your face scan even if you have perfect lighting. Such as making blackish brownish splotches on your face. It also makes it looks like you have cuts on your face that are really deep into the player.Anonymous6794Version: 1.7.8224119

Face scan inaccurateBeen on the facescan since 2k started it. This is by far the least accurate. I literally loaded my face on to 2k22 with a couple tries. This year they screwed up my face and only changes so slightly when I reupload. Not good at all, I’ve tried probably 20 times now..2k9erVersion: 1.2.7599619

Bring back the old MyNBA2KI remember when you could earn vc on this app and it was a card collecting game with it that was fun and a way to earn vc but now all they want is your money and make you forced to pay for this game to earn anything..La.ShxwnVersion: 1.2.7599619

2k what happened?When I first downloaded this app the face scan worked completely fine. Now it doesn’t work no matter what I try. 2k you gotta fix this. Like seriously it was fine at the beginning but now the face scan is completely inoperable..Sauciest chefVersion: 1.5.7692929

Face scan doesn’t work!!!!!How is it possible this gets worse and worse each year rather than improvements. Not only can’t I create another build it didn’t even let me edit anything of the head or face like years before.Ljoel617Version: 1.2.7599619

Bring back the card gamesThe app was better when u could earn vc from the app by playing the card games like MyTeam all there is to it is the face scan my opinion that’s weak.Kinghuston502Version: 1.5.7692929

Not the sameIt’s honestly just a app for face scan which is poor in its own years ago I used to play the card game that was on these games when they came out and they were quite entertaining. It’s a shame they don’t have it anymore.NickgeedoeVersion: 1.7.8224119

Don’t waste your timeIn all the years of face scan tech I’ve never downloaded an app worse than this one. It doesn’t even register your face consistently. It only catches one frame then it freezes and doesn’t do anything. Don’t even waste your time.JohnnyDiTdownVersion: 1.5.7692929

Face ScanThe face scan is absolutely broke. In previous face scan i had no problem but this year i can’t get it right. All different lighting but the same results each time. Please update it or go back to the previous apps face scan pls.Akinga2524Version: 1.2.7599619

I can’t login if I don’t have an account on a console?I played last year and never had to log in using a console of any kind. I’m stuck at the main screen bc it wants me to set up an account using a console. I only play mobile. Any way around this?.Turntables101Version: 1.2.7599619

SmhDo y’all even put effort into anything everything y’all do jus doesn’t work ever and y’all never fix it your problems. Never worked ever after 100s of tries. I know absolutely nothing on how to make a game but I guarantee I’d make a better game and app for the game….SpectreBBVersion: 1.5.7692929

Face scansI’ve been doing face scans since they first came out and this is just terrible I got the iPhone 14 and it still barley works do better it’s so annoying I’ve been doing this face scan for like 2 hours now and still haven’t gotten it.AustinJayMylesVersion: 1.5.7692929

DON'T DOWNLOADThe face scan looked like garbage. I tried deleting the app and after a few days the app pops back up on my home screen. This keeps happening after a month of trying to delete. Don't bother with this app cuz it's a pain to deal with..311IOTVersion: 1.7.8224119

BadIt wouldn’t even open.VeerjotBVersion: 1.7.8224119

New Year Same 2kMy face scan looked like a steamy pile of poo.Kai23472)1Version: 1.2.7599619

UselessThe only reason I got this app was to scan my face to use in the PS5 game. Didn’t work. Couldn’t find my scanned face. Absolutely useless app. FYI. Tried in previous versions of the gene. Same result. Garbage..Bob FettVersion: 1.7.8224119

Horrible!It doesn’t even open, this app sucks!! I wouldn’t recommend getting it..ItzRoboVersion: 1.7.8224119

Fox the psn log inBro Why y’all making new apps every game why not centralize one app and update it every game y’all working backwards.Lil-CuZzVersion: 1.0

Pointless AppWhats the point of this app? Like this game would be way more fun if this was an actual companion app. This 2K team seems like a bunch of interms..Lordy661Version: 1.7.8224119

👎It doesn’t work at all.D man 87Version: 1.7.8224119

PoorApp does not work. At least not on my I phone 11.Robbie Ray !!!!!!!Version: 1.7.8224119

Is this even an appThis is such a terrible app. A franchise as big as nba2k should be able to afford a better app then this.Pog LoganVersion: 1.7.8224119

GarbageThis app is straight from 2015. Face scan is terrible and the app never works properly. Classic 2k..DominikleeVersion: 1.5.7692929

TrashPls don’t even waste your time downloading this app 🤦🏾‍♂️… it’s doo doo.Polo GwapVersion: 1.5.7692929

It’s a scamIt doesn’t work, don’t give them your personal information. The app is unverified. Don’t do it..Noooo no no nopeVersion: 1.5.7692929

TrashI wanted to drop a review down just to say. . . YOUR GAME IS SOOOO BAADDD.Smd2kVersion: 1.5.7692929

Face scanIt doesn’t even work, so disappointing.GarryfromedenVersion: 1.5.7692929

HorribleFace scan doesnt even work. absolutely useless.Thom.marchandVersion: 1.5.7692929

This app is garbage that is just looking for your personal information and photograph(s).Zero stars. Period. Spent hours trying to get the face scan feature to work. All to no avail. Don't download the app, don't give them your personal information and don't give them (what will likely turn out to be dozens) of images of your face. If Sony and 2K can't even get an app to work properly, it makes me wonder how well they are actually able to protect the personal/sensitive information they demand of us. The thing that truly ticks me off about all of this is that you need to provide them with all of your personal information and detailed face scan(s) before you find out/realize that their app is junk. It's been up and running since late last summer, what the hell is the problem with getting your stuff fixed?.WidhsikdnwmaVersion: 1.5.7692929

Face scanFace scan doesn’t even work.OnlyBadReviesVersion: 1.5.7692929

This a joke?……..CorncobcorncobcornxobVersion: 1.5.7692929

Useless AppSlow and clunky. Did 2k forget that we’re in 2023, not 2003?! And why not at least allow you to check/change your My Player’s appearence, badges, attributes from the app?!.TwrecxVersion: 1.5.7692929

PointlessSpace wasting app. Use if for face scan then delete! No use having otherwise...DionnskiVersion: 1.2.7599619

WorthlessCan’t do anything on the app other than scan your face. I wish they did like Fifa with an app to access your MyTeam auction and other features.Edwin YounesVersion: 1.2.7599619

Awful appCan’t even log in and have to delete app every-time I want to retry. L Ronnie.TryrtrdrtcdgcxVersion: 1.2.7599619

Scan troubleLogged in perfectly fine but when i tried to scan my face it never scanned i have a lot of lighting in my room as well so i know it’s not the problem.Millagram41Version: 1.2.7599619

This app is as trash as westbrookFace scan didn’t work.ToastrBathVersion: 1.2.7599619

Upload issueFailed to upload pictures because Ronald doesn’t care about my face scan.DhdjdjdjwjdhdVersion: 1.2.7599619

Scan doesn’t workFace scan does not work properly. Last year looks better than this year. Scan looks like a completely different person while the previous version looked like me!.@kryteVersion: 1.1.7595139

Doesn’t workStill doesn’t work after the update. Good job guys.Luckycheese4Version: 1.1.7595139

Do BetterThis game just came out and you guys are already having issues with PSN login?! Terrible..Mark ForitVersion: 1.1.7595139

FailedFailed to login. Failed to login. Failed to login. 4 days after release. Failed to login. Failed to login. Failed to login. Maybe if you buy more VC.Winston250925Version: 1.0

I can’t log in to my psnI can’t log in to my psn.Datboy_Dom_Version: 1.0

Fix the appStill cannot connect to 2K with the app. Why even roll it out if it is t going to work?.Disgruntled Smack TalkerVersion: 1.0

Can’t loginJust wanna make sure developers know we can’t log in and scan our faces it’s the same app each year come on fix it.SlackjawjayVersion: 1.0

PsDoesn’t allow you to login unable to use face scan 👎🏾.BraveStarrVeeVersion: 1.0

Still notWorking!.JahdularVersion: 1.0

Can’t download itKeeps failing when I try to download it.Camer14Version: 1.0

Won’t connectWhy release an app after a game comes out and it still doesn’t work. Thanks 2K.DANG3R0SSVersion: 1.0

Psn loginFor some reason PSN login always fails, meanwhile all other platforms seem to login!.BernawiVersion: 1.0

GarbageWon’t sign in to PSN, literally it’s only job.. FIX THIS!!.MZH89Version: 1.0

Failed to log in to 2k sportsWhen is this going to be fixed?!? I want to face scan on PS5..DjBo514Version: 1.0

2kIm not able to scan My face … keep saying error.Antho202020Version: 1.0

Psn errorCan someone fix the app already and let us psn users play my career-_-.Kingdavis2424Version: 1.0

Failed to Log into to 2K sportsUnable to log into 2K servers on PSN.CjmcfarlandVersion: 1.0

PSN Sign in does not workThis application will not work for PSN sign ins.BumpyInSpaceVersion: 1.0

Doesn’t workFor PSN players… you can’t log in.KahufwainVersion: 1.0

TrashDon’t work.NoahslabVersion: 1.0

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