Global CU Customer Service

Global CU Positive Reviews

Good serviceI like Global it’s easy to use and I can check my account and transfer when I need to, and the customer service is very friendly and make you feel comfortable and they understand your needs and help with all my questions I have asked. I like there customers service they are friendly. A big thanks to all the works that work for Global thank you all for all your help, even to the one I have not met are talk to I am share they helped customer with there needs, thank you all for the help. Have a nice day to all Global works..Alutian45Version: 6.3.4

Problems with “Credit” tagsThe primary problem I have with the new app is how it treats credit transactions. Instead of having the Memo Field tell it where the charge came from, it calls all of them Credit, as it it was one source, and then when I go to change the spending type, it asks if I want to change all other Credit transactions, which I obviously don’t want to do. Visually, the app feels like a mess, with every transaction taking up WAY too much space. I’m on a Smartphone, not a desktop computer. It has that MODERN problem of being too helpful and annoying. Yes, tell me when you think I might have a theft on my hands, fine. But any other notification type I should be able to easily opt out of in the settings of the app..ChroniclesoffireVersion: 6.3.4

Pretty good in most areas.This does MOST of what I need it to do. I sure wish I could read my messages/notifications inside the app. I have to deliberately go into a browser and through the login process to do that. Also would like a clear explanation on the difference between the two apps offered. I’ve had global reps say the one with the gold arrow is more full featured but it won’t let me log in. I was then told they’re working on it but it’s been over a year and apparently some people are using it. I noticed it’s labeled for “business” now. Can you folks clearly state what the differences are and who should use which?.JerryBetVersion: 6.3.3

Has bugsI have multiple GFCU accounts and the linking feature has not synced correctly even after deleting multiple times, rebooting my phone and redownloading. Using the live chat feature is unhelpful when it ‘looses connection’ even when I’m not moving and I have a good internet connection. Otherwise it has a good UX and is easy to use..Anonmember2Version: 6.3.3

Great App, one major issueLove the new Global CU app, and it looks great compared to previous AKUSA versions — however when scrolling thru transactions to review them, the interface is too sensitive & tries to open the transaction detail page for each individual transaction. If this happens once it’s not a big deal, but it’s multiple times every time I try to scroll thru transaction history. Distracting at best, and borderline unusable at worst. Overall I like the app & hope the devs can improve this annoying feature..Ea sports 55555Version: 6.3.4

Global Credit Union New AppI find this app to be tremendously informative and helpful on managing finances. I love the visual aid that present all the over budget and each category has a recommended goal to be within the budget. I often over-spend, so this app is simply amazing and easy to operate when uploading and opening the new app..Flowery1214Version: 6.3.5

Great websiteHello! I have been an Alaska USA Credit Union member since 1990. I had reservations when Global acquired Alaska USA. I’m pleased with Global’s app. It is very easy to read & navigate. I can find the information I need quickly. I also appreciate the Global employees who staff the Edmonds WA Safeway location. They are always helpful & very efficient. Thank you..DebswahlVersion: 6.3.4

Convenient and easyThe app is so convenient, and everything I need to manage my bank account is found very easily, and I’m able to navigate through all my banking options with ease. I absolutely love how easy it is and all the options offered!!.Kevo907Version: 6.3.5

Good appIt gets the job done only problem i have had was trying to see my pending transactions i had to call global union to be able to see the amount other then that i have liked this app..CfxakVersion: 6.3.3

Banking on my phoneI have been with AlaskaUSA FCU and then Global CU for a lot of years. There aren’t many brick and mortar branches and I got used to using their website. But that involves a computer or tablet and a password etc etc etc. Love the app: it makes my uncomplicated banking so easy..CedargreentreeVersion: 6.3.3

Simple BankingI just need to keep track of the accounts, and I want to do it in the easiest way. Every function of the app is super easy and clean, and makes the whole experience surprisingly simple..Ef4tlessVersion: 6.3.4

GaryNew Global app is state of the art for information about your account. I liked the simplicity of the Alaska app, the Global app keeps things simple and now enables you to see the details of activities and transactions..CougarHuskyVersion: 6.3.5

Happy with this appI was apprehensive about the new Global app because I was so used to the other one, but I’m glad I did. Very fast face recognition login and I LOVE that it now shows the merchant you’re paying out to. Great App!.MeeoowVersion: 6.3.5

CheckingI love how I can open the app and have any activity in my checking at my fingertips. The updates posted to my phone when they happen is amazing..CthonVersion: 6.3.3

This updated version is so much better!This app is super cool now, it shows a budgeting page, and shows your spending. Theres so many options..Harmony101!Version: 6.3.5

So many capabilities!This new app does everything! I wish I had more time to learn everything but I’m slowly getting familiar with all the options..Asams700Version: 6.3.5

Easy NavigationI use the mobile app more since it’s been improved. I don’t have any problem with navigating any longer..Mac&FudgeVersion: 6.3.5

The new app is awesome!!With Mint going away, I was not sure what to use to track overall finances and now I can do that and my banking in one app. A great way to start the new year!!.Willman1023Version: 6.3.5

New meFriendly app, straightforward and can always reach customer service easily through the app. At my finger touch..KissyfurzetaVersion: 6.3.4

ATMsI would like to see more places that have access to withdrawals and banks near by, I have thought about canceling my account because any time I want to make a deposit it’s far for me to get to. Any time I want to make a withdrawal I am having to pay extra fees..TristensadVersion: 6.3.4

Global app reviewHaving global app is great! I like how it shows in categories where and what is spent on. Notifications I get when something is purchased or transferred, what is transferred to me. Thank you and please keep on improving..VronNCVersion: 6.3.5

Log in issues resolvedHad a few log in issues that have been resolved. I’m not sure how or why but the app is now working as it should..606843Version: 6.3.3

I Love Everything About Global CUI got in to this institution by way of a car loan. They gave me a loan, so I deposited my money with them. The service has been and is just as great for GREAT! I’ve been with Global Cu for about 3 years! I live nearly a hundred miles from a branch, but with their App, I can do most all of my routine banking through the App. The app is very comprehensive. Easy! Thank you Global CU for great services in banking and finance. Peace.Ian DCVersion: 6.3.5

User friendlyThis app is the best banking app I've used. It took me a but to get used to it compared to the old AK USA one, but the added features & look are nice!.Cricket77ncVersion: 6.3.3

Global Credit UnionI love this bank, the app is so easy to use and even easier to do all of my banking needs..Happy Spectrum mobile user.Version: 6.3.3

So far so good 😍I’m loving it, and I wish that other banks would follow suit! very modern, would’ve been a five star rating but I haven’t had it long enough. Will update if possible..Rswann1Version: 6.3.3

BankThis has been the best bank that I ever had and the people are so nice as well.AZ 1972Version: 6.3.5

Running balanceI like that the face id always works, unlike the old app. For account balancing this app needs a running balance history. If it’s available, I can’t find it. Thank you, Tim B..EjbemanVersion: 6.3.4

Love global app!!Very user friendly and easy to use!! Highly recommend!!.Marleah MooreVersion: 6.3.5

GLOBAL GLADNESSA great transition while overcoming the effects of a pandemic. Always assured of a smooth bank visit no matter what branch is visited. Thank you for the excellent work to all the GLOBAL staff and A VERY MERRY CHRISTMAS 🎄.507 HP / 8250 RPMVersion: 6.3.4

Easy to useSimple and easy to use.LazerDavidVersion: 6.3.3

TransfersIt’s currently glitching and doesn’t show what you actually have making it difficult.How is these names takenVersion: 6.3.4

Global CUGlobal CU has the most convenient banking app. It is amazingly user friendly..I don't want another nickname!Version: 6.3.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.3.5

Global CU Negative Reviews

Major Issues: Security of personal information and underhandedly tacked on servicesI like everything the app can do. It is just as user friendly as the website and has fun things for all of us trying to stick to a budget or see how much we actually spent broken down by day, week, year, and month or by category. My qualms are: 1. What happened to two-factor verification like on the website. Where is our privacy and security? 2. No notification for a check you are waiting to deposit in your account being rejected and the five days starting over. 3. All of my credit accounts have mysteriously had a life insurance tagged on to them without my agreement or knowledge. 4. I can group everything into a category, but have struggled with selecting just that category for totals between specific dates. That could be operator error or lack of knowledge. Fix these issue and I will gladly update my rating and review.Violet1011Version: 6.3.3

Very laggy for a new appPayments transferred to the visa take like three days to post, which doesn’t make any sense since the card is with global federal credit union. The overall feel and operation of this new application is mediocre at best. It’s very laggy when you’re using it and it doesn’t even show pending payments correctly. It will deduct cash advance from your available balance on the checking but it won’t show it in the pending column? Why? it’s really disappointing that this app doesn’t work better because global is now a 10+ billion dollar credit union and I think people expect the absolute best from their mobile banking experience. The functionality is actually worse than the old app. When the old one was working, you could get a lot more things done on it than this one. This one is constantly plagued by that sync issue that pops up every time you use it. Balances also don’t update, right away with transfers, and deposits.Viiny907Version: 6.3.3

Problems with app login, iPhone 14.I had no problem with logging in manually or with Face ID until AFCU switched to Global app. The GCU app worked OK for a month then didn't work for 3 months. Miraculously it started working in October, but only for 3 weeks then stopped allowing me to log in by Face ID or manually, again. I can only get to my accounts through my browser / GCU website. I've contacted GCU support several times. Frustrating! I have uninstalled and re-installed several times, deleted all cookies and history, upgraded Apple IOS 2-3 times since the beginning of the trouble. I still get an Error: "Forbidden" "The request is understood, but it has been refused or access is not allowed." Hopefully someone in the IT section can help..MontanaCarlVersion: 6.3.4

App needs workSince moving from the Alaska USA app to this new Global FCU app I have been disappointed. The aesthetics are nice, but there are features with the old app I liked and used. I want to be able to see what the account balance is after every transaction goes through. When making a transfer to another account than my own I shouldn’t have to go back to the dashboard. The option for transferring to another account should be available on the dashboard and also when in the checking or savings pages. Not to mention I constantly get the pop-ups at the bottom that there is no connection, or attempting connection, or slow connection. It has nothing to do with my phone’s connection. Happens regardless of wifi or cellular connection. The app moves so slow. I never had these problems with the previous one. There is also a slow delay once the app does open for all my balances to update..Rahab85Version: 6.3.3

Can view accounts but can’t pay billsI'm disappointed with the banking app's limited functionality. While it allows me to view my accounts and loans, it falls short by not offering basic features like paying bills or transferring money. It's essentially just a glorified transaction history and balance checker, which is not practical for managing finances on the go. It's frustrating to have such a restricted app in today's digital banking landscape where convenience and efficiency are paramount..Nephew0903Version: 6.3.5

Can’t Log In and Account Nicknames Don’t ShowI can log in just fine on the computer and on the old business app, but on this one it says I need to call member services. Frustrating. Also, when I could log in (and when my husband does on his), none of our account nicknames show up on the app so we can’t tell which account is which..Jenna alataloVersion: 6.3.5

Can’t even get the app to workI have called customer service, I have deleted and redownload the app a few times. First customer service said just delete and download again. Called back and finally got someone to say there is a glitch and IT would fix it and call me back. That was almost a week ago..AlaskanBluEyesVersion: 6.3.5

GlitchyI hate that when I try to pay a bill it completely forces the app to close. And I hate that bill pay is not a main button. This is one of the most commonly used function and you have to go into the menu map to find it..Jessica060712Version: 6.3.3

HorribleEver since they changed from Alaska USA, it’s been a horrible experience. Doesn’t show my pay checks pending any more, deposits take a while to show up on the app. My family has been banking here for over 50 years and we’re all thinking about switching banks because of the horrible experience.Stafford09Version: 6.3.3

App is slow to update true account statusThis app changed when the credit union changed from Alaska USA FCU to Global CU. The original app showed live and up-to-date balances. The new app is slow to update, sometimes taking up to 24 hours to sync and show true account balances. Global FCU still has some work to do..Reviewer in AlaskaVersion: 6.3.4

Fix the Face IDEvery third time I use this app I get stuck in an endless cycle of my phone scanning my face trying to get into the app. The only way to fix it is to close out the app. Logging in and then being removed from your session because of time will always cause this error.Screw sid meirs beyond earthVersion: 6.3.3

Awful appThis app is just awful. Please bring back the Alaska USA app features, such as a running balance below each transaction. My pending transactions are showing, but I can’t tell if the balance is before or after deduction of those. Also, sync is slow. AK USA app was much better than this one..TroutagVersion: 6.3.3

Always hs problems logging inThis app consistently has troubles with login despite having Face identification. I spend more time trying to troubleshoot it than it's worth. I have switched most of my accounts elsewhere as a result..Little Fish Big PondVersion: 6.3.3

Global CU Visa fails to update to latest statement.The app processes Global CU Visa transactions correctly. However, it still show my payment, due date, and outstanding balance from March 27, 2023 statement date. I tried deleting and reinstalling app with zero success..JG-0049Version: 6.3.3

Old app betterThis app just have a fraction of the functionality of the old app. More visually appealing but less options. Bill pay minimalistic, poorly built for appropriate use.JulirocaVersion: 6.3.3

Unreliable!!!Have to delete than redownload the app continually to even get into my bank account. It’s nearly an every day thing now for me now when I need to check my balance. Very unreliable and inconvenient..Kriss513Version: 6.3.3

App updatesFinally able to sync my personal and business accounts in the same app..CvgllcVersion: 6.3.3

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