Max: Stream HBO, TV, & Movies Customer Service

Max: Stream HBO, TV, & Movies Positive Reviews

Awesome AppThis app is so awesome. It has all of the shows and TV movies that I would find on HBO Max. Though it would be nice if Max can add all of the discovery plus TV shows and documentaries like how it is on the freestanding discovery plus app. Things like the Megastorm is not available, which talks about the typhoon that hit the Philippines. Also, under my list, I would like to see movies and TV shows separated into one area or a group. So, for example, when I click on my list, I would like to see, not just to continue watching option, but also a movies option which separates the movies from the TV shows and one into one category for movies, and then an option for TV shows where the TV shows are separated into their own thing which will make it easier for users to tell which one is a movie and which one is a show. So if we can get that that would be great. All in all, this is better than HBO Max. Especially with accessibility. Before I used to have to scroll down to see my watchlist. Now it’s just like all of the other apps where I can just click the left menu bar and then I have an option to click on watch list. I like it..Buddhakouri123Version: 1.0.2

QualityI’m actually really upset at the amount of people giving this good reviews. I have had nothing but issues the day I started using it. I’m currently rewatching a show & for some reason Max doesn’t want to leave it in my continue watching & on the progress bars it shows I’m no where through any of the episodes. If I can remember what episode I left off on, I can click on it & it resumes me at a random part of the video, not where I left off, or even at the beginning. Another issue I have is that when I click the skip intro option, it will sometimes (about half the time) only go through half of the intro but the skip button is no longer available. Not only are there issues, but y’all also took away features. Like the being able to upload one of your own pictures to your profile? Now, like Disney +, it only allows you to choose from the characters in some of their movies/tv shows, & the only options are honestly all the new or up incoming things, some of your most popular entertainment isn’t even an option. I just find it strange to remove features. I guess I just expected for Max to be this great new thing but was extremely let down. Please get to fixing the ‘continue watching’ issue because it’s very frustrating..Legit every nickname is takenVersion: 1.0.2

The new “Max” needs workAs of writing this, a couple days after HBO Max became “Max,” I need to state that this new app / change needs a lot of work. After I launched the app on my cell phone & on my TV, a Roku device, the first issue that appeared was my “Continue Watching” no longer had shows I was watching & listed movies that I had finished watching & removed from my list. When I searched for the show I was watching, it was not appearing but when I searched for them on my Roku device, it read the show was on “Max” & when I selected it, it led me to the show on the streaming service. The inconsistency is the first issue. The second & biggest is the audio is out of sync on my shows. There is at least a 5 second delay with the audio when I was able to begin watching my show. The out of sync is also with the searching & selecting process itself. This new version needs a lot of refining. Update: thank you for the response to my review, I troubleshooted the app on all my devices & followed the link provided & it did fix the issue I was experiencing..Rey RiggansVersion: 1.0.3

Should bring back the old payment optionsThey make it pretty frustrating to change the form of payment, especially when you create the account through your phone it automatically bills through the App Store and sometimes your subscription won’t show so if you’re trying to re-subscribe or change the payment, you’re basically out of luck. but overall, the streaming service is actually prettyGreat I’ve never had a problem with the streaming site going down unlike Other streaming servicesThey actually make sure the site is always running and ever runs into errors And if you do run into an error, it’s a little problems like Them updating a certain show so you have to wait about 10 to 15 minutes for the contact to be available again but other than all that I really enjoy using MAXAnd I absolutely LOVE That they are usually the first streaming service to add the newest movies/Tv shows but so far, none ofThe original Max shows/movies have yet to disappoint me. I always look forward to see what they’re releasing next😊✨ (I would give a five star but the limited amount for the form of payments really need a solution).Chachi A.Version: 3.0.2

Stop changing your name and appEvery generation had their way of saying “this will work better than before” at times it may be true but in this case you had a situation where if it ain’t broke don’t fix it It’s hbo not max stop trying to disassociate from the brand in order to make it seem like you’re bigger than you really are, you’ll loose your fan base with these crazy moves don’t get me wrong there’s more diverse shows with the inclusion of discovery and the merger with time Warner, it’s just frustrating to have to download and redoubload update and login getting logged out dealing with bugs all that work just to put out a new app and a new name? And for what? To say it’s new? It’s the same crap different day, stop making your people run in place with these crazy capitalistic practices you call “economy” All that aside I love your price point and inclusion in internet and tv providers it’s the best price point to carry for any person looking to maximize their screen time whilst still getting your bang for your buck the tv shows and films are great for people of all ages and I really do mean it there’s a show or film catered to someone you know.ElPolloLoco1997Version: 1.1.1

ReviewPersonally I loved HBO Max. Only place where you can get every season of South Park. I haven’t opened the new app, ‘Max’ yet, but I will come back to edit my review. If this version has different resolutions for videos I will call in love. Edit: So far, LOVE that it transferred my data from HBO Max so that I didn’t have to log in. First star has been earned. I am happy with the avatar choices. I don’t really like the look of them, could be better, but the profile pictures are from my favorite shows, in fact multiple are. That’s a second star. Certain characters for the names that were previously supported in HBO Max are not supported in Max. I won’t deduct any stars though since as long as you don’t change your profile you can keep it. I like that all my shows moved with the new app. That’s a star. All seasons of south park are still there, that’s a star! I love the new loading animation, and that’s a fifth star. Good job on the app! Sad to see the iconic purple color leave the logo though..The no capper😜Version: 1.0.1

I enjoy the service, not so much the UII’ve been using HBO Max since 2020, and I’ve enjoyed the selections that have been available, with only a few exceptions (looking at you, Dragonball Evolution). When I managed to access Max (which transferred my account with no issues), I did notice that I had some personal issues with the User Interface. It’s not to say that the interface is terrible, but it is certainly lacking when you compare it to HBO Max’s UI. Selections are categorized by genre without a clear option for seeing selections from A-Z (it does have alphabetical order for genres, but it feels somewhat tedious to go through each genre to find what you’re looking for, especially if your choice is listed under multi genres). The service is also lacking dedicated pages for new titles and titles that are being cycled out of the service, and the section for titles leaving Max doesn’t notify you that the titles are leaving by the end of the month (I think a lot of people would appreciate having that feature on Max). Again, I still enjoy it, but I’d appreciate it if elements from HBO Max’s UI were reintroduced to Max..Spaceman11374265Version: 1.0.2

HBO great, but not the Discovery contentThe Discovery Network now runs HBO, so with the new Max app came a bunch of commercial tv shows from the Discovery family. For those of us seeking HBO's content, we now have to sift through programming that we didn't sign up for like the pimple-popper cartoons and other tv programming owned by Discovery. It's cluttered the app substantially, heading in the direction of Netflix & Prime where they bury what you're looking for in order to push other shows at you. Not a fan of that. Whether using Max on Roku or a mobile device, there needs to be much more direct way to go straight to HBO programming only. My Home screen now features shark shows, children's shows, and other non-HBO shows - the shows I've been trying to get away from, which is why I have been subscribing to HBO for years. Conversely, people seeking Discovery content now have to sift through HBO shows. The app needs to better separate and categorize the content and make the channels simpler to directly access instead of trying to force feed me things I've got zero interest in..RelaxocatVersion: 1.4.0

Great Selection but Some BugsI love the selection of movies and shows so much that MAX has become my most-used streaming app lately. The only downside would be the bugs while using the app on my iPhone. Sometimes when I open the app and start a new episode, I’ll watch the ads and then realize I can’t pause, close, or do anything with the app. My only choice is to lock my phone and re-open the app. Then my episode starts over and I have to watch ads again. Shows will sometimes start playing out of nowhere when I connect Bluetooth, plug in my charger, answer calls, or unlock my phone, even when the app is just operating in the background. The last bummer is that I have to sign in way more often now. No one uses my account but me, so it’s a little frustrating to enter my credentials so often. That said though, the rest of the experience is great and it’s overall worth it. I especially like that more TV episodes have a single long ad at the beginning so there is no interruption in the middle!.AutoDJVersion: 2.2.0

From boring to cutting edgeI’ve been an HBO subscriber since the early 1980s and am tickled to see the service that once offered Student Bodies and Revenge of the Nerds as feature events turn into a cutting edge producer of thoughtful and evocative pieces. Sure, it’s easy to say Game of Thrones changed television (and I’m not doubting it’s impact) but the amazing representation in The Last of Us, Sex Lives of Teenage Girls, and Barry is remarkable. And the jewel in your crown that is Our Flag Means Death is your premiere offering. From diverse and thoughtful casting to inclusive story lines, to a writer’s room that reflects what’s really happening out here in the real world, it is a perfect slice of entertainment that I enjoy on my own as well as with my children. In turn, we have all recommended it far and wide as an exemplary example of diversity and inclusion in television. Max is doing it right with this one and should continue on this fine path they have forged through so many channels filled with hate and hypocrisy. VERY WELL DONE!.Ookook!Version: 2.0.0

Way better in lots of ways.I love the new max app for many many reasons. i used to have so many problems with the old hbo like it would always crash. i swear some days i couldn’t even watch my show because 4-5 minutes in the app would crash and not let me back on. i have to say that not having to deal with that brings me relief. another large improvement i’ve seen all the new titles on Max. the first day i got on after the update and i was bewildered. so many choices of great movies and shows with DOUBLE the amount of streaming content. I also enjoy the new navigation menu. all of these changes have brought a new era to Max. But. I have an issue with how the home screen looks. i feel like that’s the only thing that didn’t change much and it looked almost identical to hbo max. i was hoping for some more vibrant colors or a new sleek and modern design when scrolling through what to watch. that’s been my only issue with the app so far. i love Max and i will continue to look forward to exciting new changes!.GandaIf_Version: 1.0.3

New update has many bugsHi, I’ve had hbo max for a long time now, but ever since the new update to max, it’s had a lot of bugs. Before the update I’d finish a series and be able to restart it from the start without playing at the ends of episodes. Also while it goes to the next episode, as well as starting from the end, it wil now sometimes close the app on the tv out. Additionally, it won’t save series under currently watching if they had been watched before and when restarted it still doesn’t save it. Not sure why these bugs are now here but hope they get fixed soon. It’s become almost impossible to watch as well as a lot of the cartoon series are being dropped and some missing episodes. Like Clarence is now gone and regular show is missing episodes. I thought Cartoon Network was bought out by whoever ultimately is over the Warner brothers shows but now they are disappearing after getting them so that doesn’t make sense. Not sure why but hope all these problems, and series get back soon. Thank you, I really appreciate it..ComanflashVersion: 1.0.2

MAX vs HBO MAXThe previous HBO app was wonderful. I don’t like anything about the new app, aside from it having all HBO content. Which is also a part of my problem with it. To much content. It just doesn’t seem very well organized to have to navigate through SO much content that I have no interest in, before I stumble across something I want to watch. I think the fast forward/rewind in 10 second increments is extremely slow, compared to other apps and including the old HBO, which was great. Not sure if it’s do to all the additional media, but it’s just very slow. I also do NOT like that the progress bar only shows time remaining in a program, as opposed to also including time watched, like it use too. I also get a lot of blank black screen issues if I fast forward. A program will start just fine, but if I fast forward through the opening credits, only the audio will work, as the video just drops completely out to a pitch black screen. That happened on Very Rare Occasions on the old app, maybe once a month or longer. With the new app it’s almost daily. So I constantly have to reboot my Apple TV device. I suppose it could be a compatibility issue with the Apple TV, but the old app didn’t have that problem. Those are just a few issues I have with MAX. I wish I could go back to the old HBO MAX! Disappointing.Disappointed Customer 2003Version: 1.1.1

Mostly Hit, Unfortunate Miss..I see plenty of reviews complaining about the app not loading or installing on tvs and crashing tvs along with crashing other apps.. for me personally, I have two tvs, a Hisense 55” google tv and a Samsung 50” google tv that when I opened the HBO Max app I was prompted to download the new MAX app which was downloaded and installed on both tvs just fine. Both tvs opened the app with my account Information already switched over and logged in, both tvs had all my profiles on them ready to select and open just fine, both tvs also play everything in the content including the new SHAZAM movie. It is also nice having quite a bit of added content from Discovery+ to view as well, however my one gripe is that the Samsung tv does run really slow in the app and the quality constantly suffers due to that, in movies and/or tv shows even though that tv is newer, higher quality and closer to the WiFi router. Otherwise no other complaints so far. Happy viewing!.RaceReady247Version: 1.0.2

Organization system needs work.I know it seems harsh docking 2 stars for organization but I haven’t fully explored the rest of the app so I don’t know if there’s anything else wrong. Anything else I might politely object to. The reason I haven’t fully is because from what I can tell it just has “tv”, “movies”, “hbo”, “new & notable”. Whereas the old HBO Mac organization and menu format was more extensive than just the standard Netflix-esque “we’ve separated tv and movies, now scroll”. The things mentioned in the app description at the time of this comment was, not necessarily in this order, “DC Universe”, “Harry Potter”, “Food Network”, “Magnolia Network”, “TLC”, “HGTV”, “Adult Swim”, and “HBO”. However, it’s only “TV”, “Movies”, “HBO”, and “new”. Where this is going is. Is there a way to separate all of those networks/franchises and other stuff (like cartoons and other stuff) in a tab system similar to the old one? Like how other apps and the old version did? Not the same obviously, but similar. A new app doesn’t mean everything has to be different..EearVersion: 1.0.1

Trees, and other entanglementsI’m 54 and a huge film fan of all genres except horror movies (due to 1970 & 1980’s, I had a brother 4yrs older and was watching movies I had no business watching), I’ve watched thousands and thousands of films in my lifetime and possibly at least a thousand documentaries. This movie has just catapulted to my ultimate favorite film of any genre! I’ve just finished it and it’s already on my favorite list and is after this review is being the 2nd downloaded movie on my phone. I accidentally deleted 3 other movies that someday I will get back. Also from my top 5 movies. Everyone needs to watch this movie at least once. I’ve changed my view on a major company, learned about a place I now want to be my next vacation, learned about some amazing human beings and their ultimate passion and life’s work. It takes you through every emotion Beautiful amazing work. THE BEST MOVIE EVER!!! This deserves an Oscar which unfortunately may never be recognized in this dog eat dog world. My congratulations to filmmaker and director Irene Taylor. I’m not sure if I’ve ever seen your work. I will definitely be on the lookout for your film regardless of genre although hoping that you can top this and give me a new favorite so that you’re work is 1 & 2. A film buff since I was able to understand that I was watching a movie!!!! SRB AZ,USA.PhenixazVersion: 2.5.0

Improvement neededI have subscription through AT&T and constantly get signed out. Better instructions needed to sign in again if account was already connected to MAX. When trying to connect through provider, kept getting message that subscription could not be found or taken to a screen to set up account with no other options. When trying to set up account, then told email already exists and to verify email. After verifying email, taken to profile screen which will not work except to add a new profile. None of the profiles will activate and cannot move past this screen. After several attempts to fix (delete & add app again, restart device) I decided to try to sign in again with MAX account & it finally worked. So apparently once you create a MAX account, you should be able to login and not have to go through the provider sign in. Why their customer support can’t tell you that I don’t know, but it is SUPER frustrating!.PhoenixAsh203Version: 3.1.0

The greatest update of all time, only god himself could perform such a miracleThis app has changed my life, as if Jesus touched his soft warm hands on my shoulder and fixed all my issues. I love the fact that the shuffle button has been removed. At first I was mad, as the only thing I watch on HBO…….WAIT IM SORRY! The only thing I watch on MAX……is South Park. That’s it. I’ve seen every episode multiple times and my depressed autistic husk of a body needs familiarity after suffering through the day. But you know what? Screw it! Lets make using this app more inconvenient and remove a cool feature for no reason! That is Steve Jobs level on innovation . Whoever’s GENIUS thought that was deserves a raise and a nice back running because GOD KNOWS HES HAD A STRESSFUL WORK FILLED DAY! This is the best thing man kind has ever created it truly is a work of art and I LOVE MAX. MAX IS MY FAVORITE. MAX IS LOVE, MAX IS LIFE! I PLEDGE MYSELF TO YOUR TEACHINGS MAX,.Beeyoth2Version: 2.2.0

Audio descriptionAre you description is missing on a lot of items you provide. We love to stream this service, but due to the lack of audio description we are forced to other places. Ourselves and other Blind people have discussed multiple times about leaving this streaming service for something more like Netflix due to the options available with audio description. My fiancé and I also love to try and watch new things but every single time we look for a show on this platform, unfortunately do not have enough audio description options as most of the shows we pick lack that option. with all that being said, the shows and movies that we do know, we do love to watch on this platform. So I still gave a four star rating because the content is really good however, to get to that star, I would like to see a little bit more description provided on the content..Audio description12Version: 2.5.0

Y’all had something and then you ruined itWhy did you do this. HBO max was leagues ahead of all other streaming platforms, and not just in terms of content but in terms of the interface design. For some reason y’all took out the little things that made it great. Seeing the writing/producing/directing credits underneath an episode, being able to click on a specific episode and it having its own page, custom profile pictures, genres of movies having their own pages (now you have to go to “movies” then you scroll around until you find the genre you want). Y’all even made the color scheme more basic and lame, PURPLE WAS SO MUCH BETTER. And on top of all this you removed the HBO from your name which is just stupid. I just don’t understand how you can have a perfectly find product then just ruin it for absolutely no reason. Companies need to realize they don’t need to make meaningless changes every 3 years, everyone was fine with HBO max..Zaza6199Version: 1.0.2

I miss HBOMaxI’m not real sure what the issue was with HBOMAX app but I was good with it. The ratings that I’ve been reading on here have been high for this new app. I will give it props for the amount of content. That is a nice improvement. I gave it a 3 star because if I watch a new show or any show for that matter, when I stop, I expect to be able to come back to pick up where I left off. This new app doesn’t even remember that I watched the show at all, let alone which episode I stopped at. That is frustrating. I have been spoiled with all other streaming apps remembering and the prior app remembered. If we can make a request for an update to the app, I request to give the app the ability to remember where I left off at with TV series. It seems to remember movies just fine. I mainly watch it on my ROKU device and I have a ROKU tv. I know a lot of people said the issue was only on the Apple TV devices but my ROKU doesn’t remember either..Poopsie67221Version: 1.0.3

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Max: Stream HBO, TV, & Movies Negative Reviews

Phone to TV Casting FlawGreat options of shows & movies to watch however I have multiple problems when streaming from my phone to my TV. One, once I connect to TV it does not let me operate the rewind & pause from my phone like it typically should. Also it does not let me use subtitles at all when casting to TV which is very frustrating when I am hard of hearing. The tool menu pops up at the bottom of the app but no matter how many times I press subtitles on, or press pause, or rewind, it does not work. Sometimes the tool menu even pops up with no buttons AT ALL & I cannot control the movie. flawed and frustrating. I have no control over the movie or show I am watching, cannot pause, rewind, fast forward, or turn subtitles on. Also once I have streamed no matter how many times I close the app or turn my TV off & on it does not stop streaming, even after the app has been removed from my open & live section on my phone it is some how streaming in the background?? And for HOURS. I played a show around 11am then turned my TV off & removed the app from my open list then at 10pm I turn my tv on & re-open MAX & it immediately streams the same exact movie from 12hours ago?? Why did the movie not close from the lower tool bar & have the app reset like it should. Multiple problems of this app not resetting properly. Very unhappy & horrible change..Spooky0691Version: 1.1.1

MAX vs HBO-MaxHave y’all over there at Warner Brothers development team ever heard the phrase if it’s not broken, don’t fix it? If so, why did you break HBO max? You used to have a bunch of cool features like being able to shuffle which would keep the program running for as long as you like. Now I have absolutely no option but to watch from season one episode one (or wherever I actually start the show from) until the finale. It also used to keep the shows in my list after watching the whole show because it’s still your show. No you must go back in there to the search. Find your show again. Just play it so you can go to sleep. How about the recently added or last chance sections of HBO max that are missing from this new app. While I will admit, I did not use those functions frequently. I did appreciate having them available. I’ll give you two stars because the application does work. It does play the content requested but the original HBO max was at least by comparison a five star product compared to the two that I get this which is a mild stretch. Warner Bros dev team I understand that you guys have to justify your paychecks and feed your families a man next time in executive says that we need to revamp the whole ******* thing. Tell ‘em to blow you. It’s funny the amount of reviews that looks almost identical to this one..Doughy87Version: 1.0.3

New app, even worse functionality.I am not sure how they messed up an app that was pretty good. The last update to the HBO max app ruined a lot of the features. I guess that was sign for how the new Max app was going to work. Not sure why they created a whole new app, makes no sense to rebrand it, everyone knows it’s HBO, but to discard all the good things that were created in the last app, and only add the bad things, doesn’t seem reasonable. When I first downloaded the HBO max app several years ago, it was full of bugs, but over the course of several updates they really smoothed it out. It ran very fast, worked as needed and seemed to anticipate changes that were needed by customers. That all changed in the last update and then the new app. I combine them as one because the problems of slow scrolling, bad menu displays and accessibility are the same. How do you fix this, just make it like your previous app and that should do the trick. I don’t understand how it’s so buggy, maybe by design? Your rebranding attempt was a failure. The menu function to quickly go to Last Chance or other movie genres was a very feature one that was removed in this new app. I have read reviews that people are perplexed that others have written good reviews of this app, most likely it’s HBO employees or people who never used the old app, because it was far superior, at least before the last update..Mrorange33Version: 1.0.3

What is even happening?With the old app (HBO Max), everything worked smoothly. I used it both on my tv and my phone regularly to watch my favorite tv shows and movies. Literally recommending HBO to everyone, I was pleased. Ever since everything’s been transferred over to this new app, “Max”, it will not operate on my phone, nor my tv. I have done the simple updating, delete and redownload, restart the devices, and I keep having the typical problems that should’ve been easily fixed with an update. the screen freezes at the choosing accounts screen and i cannot do anything besides exit out the app completely, and every show I watch will not stay on my continue watching. When I finish an episode into my favorite tv show, the app resets and says I haven’t watched a single episode at all, when in total i’ve watched 12. i’ve had this issue with all my shows and movies, where it won’t keep my spot, and reset and move it out of my continue watching and i have to go find the title and my spot again manually. with this happening with every single show and movie, along with the constant freezing on the screen with no response, i’m extremely disappointed. I thought it was only me, but my boyfriend and family are having the same Issue. what even happened here?? what an awesome streaming service that turned spotty and unreliable. unfortunate and disappointing..Adders58Version: 1.0.2

What happened ?HBO max used to be a place where people can come together. Now it is a place where they isolate people. I own an HBO max account. I have now moved it to the “max” app where things are apparently different. Let me tell you why things are different. I own several different television sets. I have my own HBO or what I used to calll HBO on every single tv set. Now I for some reason can only use one or 2 television sets with MAX. So glad they changed it and upgraded their software to make it even more terrible than it was before. I can’t watch with more than 2. I work hard for those televisions and I want to enjoy every single one of them. All I want to do is watch a show that I used to be interested in and this new update is ruining tv and as well as going along with our country’s new values that some people in this country have decided to partake in. I refuse to be apart of that. And while I do refuse to step foot in these childish political issues I cannot help but say that it is disappointing that HBO or as we now call it “MAX” is deciding to adhere to these insane ideas hurts me and is ruining American television and I can say that there are some great shows on the app. I just wish “MAX” as they call it can do what everyone in America wants them to do and make a change FOR THE GOOD instead of negative which is what I believe is happening right now..Mitch6899717Version: 1.0.3

Getting worse rather than betterWhen Max first launched, it had issues. First of all, I use a Chromecast to cast it from my iPhone to my television. From the very beginning, I would have issues with it tracking my progress through a series. I would watch 3 episodes and when I came back to start again, it would start me halfway through the 2nd one I watched last time. Also, the “new episode” badge remains even after you have watched the new episode. Those were annoying, but not deal breakers. Now, though, my TV remote that used to pause a show no longer functions that way. Also, clicking into the show on my phone while it is casting to my TV no longer shows the progress bar like it used to… so I can’t easily tell how long I have to go or how long a movie is. The latest development is that the pause button won’t even work on the phone now either. They only way I can pause the show is to disconnect from the Chromecast altogether. I have detailed all these issues in previous reviews… but strangely my 2 star reviews and complaints keep disappearing from the reviews list while the 4 and 5 star reviews remain. Maybe this one can actually stay up and people can get an honest view of the limitations of the app..Andrew989Version: 1.4.0

Ongoing login problems; no responseSince ios 17/tvos 17 were released, Max has been a nightmare. I need to sign-in every day or every other day and it isn’t a simple process. To watch on my Apple TV, I need to log out of Max (even though it won’t let me watch, I am in fact logged in). Then, I need to log out and log back in on my iPhone or iPad. Note that Max doesn’t use the native cable provider (Spectrum) login that EVERY OTHER STREAMING APP uses but instead forces a manual login with user name and password. I’ve opened 3 tickets with technical support and have never received a response. At one point, the customer support person told me that there were no other tickets on my account which means that previous support people never properly submitted the tickets they said they did. Why make this so difficult, Max? It seems like you might be trying to pressure users who have access through cable to switch to a direct sub. That seems highly unethical, so maybe your engineers just aren’t very good. Update: I received a quick response after posting this review. I followed the directions to open a ticket through the link provided. That same day, I received a message back that it was the wrong link and I needed to start over. Will keep updating on the wild misadventures of Max support..RancidfrtVersion: 3.0.2

New app is horrible — UPDATE: Still not working on RokuUPDATE: Months later, I’d hoped they had worked out the bugs so I could watch some favorites on my TV. I even tried subscribing through Roku instead of Apple, thinking maybe if I did it directly, it would work. Nope. It gave me an error message right away. 😣 I really enjoyed HBO Max, and regularly subscribed, but since the switch and all the screw ups and absolute frustration, I don’t know if I’ll ever come back. I don’t want to watch on my computer or phone, which is the only place the app works. Would you all PLEASE put some time into fixing the app on Roku? There are a lot of us loyal Roku users out here who aren’t going to switch for your app. *********************** It automatically signed me in on my phone, which is great, but it isn’t working at all on Roku. There’s no way to sign in online if you’re steaming through a Roku, so you have to key in all of your info, which is a pain. Then it kept saying “something went wrong,” so I tried resetting my password. Still didn’t work. I tried restarting the Roku. Still didn’t work. Tried getting help through “app support,” and it doesn’t even offer Roku as an option! Plus you can’t even get a person on the chat. It’s all bots, which are clueless. Can I please have the HBO max app back? This one BLOWS..Ms. Jenny DVersion: 1.4.0

Lots of UI issues make it hard to useHere’s s list of issues to fix, this is all related to apple TV ui, which feels like an afterthought - hero carousels are unusable, trying to use remote to go left and right on apple TV is too sensitive. It just scrolls by 2-3 slides when trying to see the next one - very buggy, I’ve crashed it multiple times just digging thru the screens - all this new content, but its very hard to discover anything new - genre pages are a real mess, having a filter below the top thumbnails is annoying and affects top down scroll, top down scroll is very messy and meantime just resets to the top while in the middle of the page - can’t find all shows or all movies page, which makes discovery really hard, all i can do is poke in these lists - 2 navs top and left and they aren’t even consistent. Top disappears at times, left is totally useless. Old app has one left nave which worked well - hub pages are gone - show pages should allow thumbnails to peek through, instead you are shown ugly series list - overall there seems to be a lack of QA on the AppleTV app since it’s ridiculously easy to find bugs by spending 3 mins in the app - 10 ft UI should have been focused on discovery of content and bookmarking your favorite shows - Like the new hold add to watch list.SpookycoolcatVersion: 1.0.2

Dark design patternWhy is there no recently played or continue watching in Apple TV app? Because they don’t care about the user experience. Actually it’s really on purpose. It’s a dark design pattern. They have dishonest executives and folks running the product team who want to manipulate you. It’s all about greed and hoping they get another month out of you. It’s the worst of capitalism. They want you to be frustrated. They hope you’ll start a new show and lock you in further. End your subscription asap! Only subscribe when you want to watch something specific. Search only for that. And this isn’t just a Max (stupidest rebranding EVER) thing. This dark design pattern is on all the streaming apps. It’s gross. And the only way we can change it is to not fall for it! Cancel you subscriptions as soon as you can. Don’t forget you can cancel immediately after subscribing. You’ll have a full month paid for. Subscribe again in a month if you want to continue watching. They hope you forget. Or that you get sucked into something else because you can’t find what you were just watching. UPDATE: oh wow! There is recently played. After force quitting the app. Something I bet less than 1000 people on planet earth know how to do on Apple TV. My dark design pattern argument stands..8 bit snowVersion: 1.1.1

TV app since HBO Max changed to Max…I can’t really say much about the iPhone/iPad app, but the tv app we use for streaming since the update is absolutely horrible. Much more difficult to find content, and doesn’t save progress on what I’m watching anymore. I had to manually search for the series, then it didn’t save my progress even though I was 2 seasons and 4 episodes in. I added the show to “my stuff” hoping it would be the fix, but no. Please fix this glitch! Update (6/6/23)—but not changing my 1-star rating yet: I received a message from the developer asking if I’d like additional assistance. This would be helpful if the problem were with my account, but reading many other reviews, this issue is not a “me” problem. I am appreciative they are taking the time to acknowledge the negative reviews but it seems that may have been somewhat of an automated response they could have sent to all 1 and 2-star reviews. There was a link to a form to send for advanced support, which I don’t feel is useful in this case, as I mentioned (don't worry, I did it anyway just to be safe), and a link to update my review, which is exactly what I’m doing here. Hopefully, though, it will lead to a speedy fox for all of us who seem to be having many of the same complaints!.Kelly K. LanyVersion: 1.0.3

Too many unresolved bugs, the experience is not worth it.HBO Max, or “MAX”, is probably the worst streaming application out there. It has various bugs on my smart TV and also the new iPad Pro. I used to pay for it and canceled it because I can’t stand how bad the application is. Then I got access to it again because it’s now included in my AT&T membership. I’m now contemplating about switching to another carrier so I can take this application out of my life, simply because of this one issue. It happens every other day; when I open the application, I have to connect my provider from scratch every single time. This last time it was really infuriating. I downloaded a movie to watch while I’m traveling. Next, I’m traveling, and when I clicked on the application it asked me to connect my provider again. When I did it and went to downloads, it no longer showed the downloaded movie there. The funny part is the application still holds the space required for the movie, so it’s there, but I can’t watch it or delete it. I guess I needed a good excuse to delete the application altogether, and come here to write this rant. It’s a shame because I love HBO shows, but they must make their software product teams hate their lives to build an application like this..KzlsakalVersion: 2.0.0

App has SERIOUS GLITCHES!Every time I stream the app on my tv from my phone it glitches. For example, I’ll put on a show I want to watch, put on an episode and it’ll work after I exit out of the app. But as soon as I turn my phone on and go into the app it completely restarts the episode of the show on my tv. I cant turn up the volume of what im watching from in the app, I cant fast foward or rewind the episode without the entire episode starting over because I entered in the app. It’s especially annoying when I turn my phone and the last app I was on was HBO so it’ll automatically restart after I enter my phone. The app has other glitches too, like not being able to turn the “read aloud” subtitles off that talk over the entire show I’m watching. Sometimes the option to turn them off will be there, and sometimes it won’t. I have great internet connection, my cache is cleared for the app, I’ve tested all the casting options on my tv, restarted my chrome casts, AND my Roku tvs, I deleted the HBO app and re-downloaded it but still the same problems. I’ve been waiting over a month for a new update that might fix these bad bugs. But nothing has changed. This app does not work how it says it should..KyaDutraVersion: 2.2.0

Don’t like the app. Been adding bad content for a year or so nowThe app doesn’t allow you to see further into what is leaving, compared to in browser. Used to work on iPad in browser. They removed the option. The app also wont allow you to save some shows and movies. It is also not as easy to navigate. It also malfunctions when trying to fast forward or rewind parts. It’s an app and most apps are garbage. Don’t know why they made it app only. I also don’t want to waste space for another app. Clutter. Plus they made that awful show Velma, and never made a second season of peacemaker. One show, Velma, got the worse ratings of any show that ever existed. They say they are making another season. While peacemaker got amazing ratings. The people running this network are moronic dog crp trash. I will be canceling soon and will probably never come back as they have not added anything worth watching in awhile. Our flag means death season 2 might be worth a watch but that is is. Avenue five was a millions times better than that Velma crud. Does anyone know that the chick who wrote that ragged about sxually assaulting people on the conan show. Max wants to support that mindy puke. Nope. Go woke go broke. I hope this goes the way of bud light..NICESCUMVersion: 2.0.0

App has log in issuesI really liked the HBO app, it was easy to use and you could have it on your phone or tv and it would stay logged in. I don’t like that the Max app keeps logging out from every device and to log back in takes forever. Customer service asked me one to talk to my provider but that it’s not issue. The problem is the Max app. I would be watching a show and out of the blue it would crash. When I try to log back in it would display an error message of can’t verify subscription. If I continue trying to log in, it would display a message to create an account. When I do create a new account it says I already have an account and still it will not log me in. last time I call customer service, they asked me to delete the app and reinstall it. It work for that time. They told me the issue won’t return and what do you know it log me out again. Even reinstalling the app several times did not work. It’s so frustrating! I’m spending more time trying to log in to the account than watching something. The only good thing about the max app is that it has good content, that I want to watch, but if I’m going to spend more time logging in than watching then what’s the point..Maru MinBongVersion: 1.1.1

One step forward, Two steps backHBO Max, or just “Max” as it’s now called for now reason, has completely removed its identity and all of its best features in a needless attempt to be a Netflix clone (this isn’t something you should be proud of HBO). No longer can you upload custom profile photos, which were extremely helpful in our household. Now you’re stuck with generic character photos from different HBO shows and movies (the same exact way Netflix does it. The new blue design for the service/app makes it look just like Disney+ and Paramount now, making it more difficult to distinguish these services at a quick glance. The purple looked great, why change that? App layout and performance is debatable. The only thing I have experienced is that all the menus I was used to are now in different places and have been needlessly swapped around. On top of that, I had to go and download a completely separate app? Why not just update the original rather than give your users more steps than necessary? Overall, pretty disappointed with this change and I hope HBO considers backing up some of these bizarre and uncomfortable “improvements”..CodyRuffenachVersion: 1.0.2

The Worst Version of its PredecessorsHBO Max was, to me, the best streaming platform out there. It had a great design, a pleasant user experience, and was organized better than its competition. Max is like the little sibling that didn’t get enough attention from their parents. The calming purple of HBO Max has been replaced by a God-awful blue color that hurts my eyes whenever I look too long at the screen. (Seriously you could just keep the purple? It set Max apart from everything else!!) We no longer get Hubs, which was my favorite feature of HBO Max. Now we have an ugly top menu with only a couple options. Navigating the app for the first time on the tv nearly broke me as the app kept fighting me when I wanted to navigate away from the top menu and back to the featured content. It’s honestly what I expected from the Discovery merger. There was so much potential here but it looks like Discovery wanted to rip out the guts of HBO Max and ship this as fast as possible. The result is an ugly, difficult to use mess. I have to double click to unpause content now. Peacock does that and before this app came out it was my least favorite streaming service. Also deeplinking into your shows doesn’t work on Google TV..Conner ZeuliniVersion: 1.0.2

So irritating, I hate using the appUpdate: I reported it to Max using the link in the developer response before they responded to me. Not a great sign that they’re listening to any of this criticism. Original: Max also does away with the side menu hub. Now you have to scroll to get to the hubs. This is significantly less convenient than HBO Max, with its side menu hubs. Max doesn’t do personalized recommendations like HBO Max used to do. It just recommends the things it spent a lot of money on line And Just Like That, Friends, and South Park. Max doesn’t allow you to not play the next episode. If you back out of the auto play countdown when it starts, the rest of the episode will play, but the back button no longer works until the next episode starts. All the reality TV garbage I never wanted and never watch now clutters the app while browsing it. HBO Max used to be the app I could browse and find something I wanted to watch. I can’t do that in this app. Too much garbage content in a garbage layout. It also did away with the native Apple TV player, so now we have to do things like turn off subtitles when they randomly turn on and press twice to go back or forward instead of once..BorisKarlofVersion: 1.5.2

Worse than the previous appI don’t know what’s wrong with this app? The previous HBO max app had a whole host of problems, and some of them have been resolved here. However, the new app seems to have introduced a bunch of new problems. We have a TV with Chromecast, so casting the app from my phone is the only way to watch HBO on our TV. The app constantly loses its place in whatever show we’re watching. Anytime we pause the show for a bathroom break and come back, the show starts from an entirely different spot that we’ve already watched (sometimes starting from a previous episode). Then, we have to search for the spot we were at, and the scrubbing doesn’t show thumbnails of the current screen as I search. It’s a big game of guess and check, and each time I guess, I have to wait 15 seconds for the show to load before finding out if I’ve guessed correctly. Sometimes if the app is feeling especially spiteful, it will throw an error and log me out completely. There’s also no “skip recap” or “skip intro” button when casting from the phone which is just annoying. Why create an entirely new app if it’s no better than the last? Just frustrating.Saclark16Version: 1.1.1

Whoever decided Max should be a thing needs to be fired.The whole rollout of Hbo Max’s new “Max” platform is an absolute joke. First off, on launch day Max wasn’t even available on my Roku TV. Tried to google how to make it work but the internet doesn’t know what Max is, only what HBO Max is so all troubleshooting for “max” was useless. Waited for them to fix all their disastrous errors and tried to log in the next day. All of a sudden my password is not correct and to update my password I used the web address provided on my tv screen. Each time on the web address you clicked Sign In it would take you to the App Store to download the Max app. Once the app was downloaded I proceeded to attempt sign in using the forgot password option, it emailed a link that I then updated my Password ON A WEB BROWSER!! What did I need the app for? This whole thing is completely not worth even having the service anymore and even though it’s minor in the grand scheme of life, in the moment it was frustrating enough for me to consider cancelling my subscription that’s increasing in price anyway with this new rollout. Cool. Thanks, Max. 👎🏼.Underwhelmed0Version: 1.0.2

Max MishmashThere's a lot more stuff on the channel since the rebrand to Max, but poor layout and navigation decisions have made it difficult to wade through all the crap to find something worth watching. More is not better, it's just more, kinda like cable. (And they have removed some things.) Finally, the flashy start-up graphics ignore my iPad's reduce motion settings. They are painful to watch. Might be time to drop this app until those who thoughtlessly mandated this poor reinvention of the wheel get their act together. Update: now I'm getting emails to request participation in a survey. Are they using a new team that has no access to the years of customer interactions that went into the development of this app's forerunners? I don't like wasting my time simply because a company doesn't value the institutional memory of its previous development teams. A lot could also be improved by focusing on best practices when it comes to user interfaces and accessibility. UPDATE: I do not want CNN in this app. I don't open it for news. Yuk..Mark StonemanVersion: 2.0.0

HBO downgrade to MaxHBOMax was classy, well organized, easy on the eyes, and a great app. Performance suffered in recent months, I assume as the Max app was being developed. The blue is obnoxious. The removal of recaps of prior episodes of TV shows stinks (make it an option if you want to do that, but those recaps added so much to the experience in setting up the episode). Worst, when watching minimized, the jump to the next episode drops out the player entirely. I can literally spend 12 hours with your app playing. Switching back to the main app constantly in that time is obnoxious & HBOMax did not work that way; even more ridiculous, if I don’t switch right away, the show may start playing in the background with no player visible(!) & that next episode startup may happen immediately OR even 30 minutes later, out of the blue! The new UI is the pits - ugly color, bad organization. And you dropped the HBO name which was the best connotation there was for denoting quality. (Cine)Max has no class & never has. What were you thinking….Scs1999Version: 1.0.2

Terrible User Interface to SearchDid you subscribe for sports and news shows? I did not. But they come up first on my Home Screen. So now I am wasting time trying to search for a show that interests me. There are other streaming providers. They can not even suggest shows based upon what you have watched in the past. This is retained I formation. So what is the issue? They have mixed together many different classifications from science to children's to comedy, adult anime to fantasy to war movies in same category. I have love stories and ancient history in same category. Terribly disappointed that they are unable to get this together. An AI Chatbot would do better. They have many excellent programs, finding them is really hard now that they have combined so many different types of programs under 1 classification. I frequently give up and go someplace else. HBO used to be famous for their series. They mixed up series from every channel they carry now. They have made their streaming service as difficult as they could to watch. Very disappointing customer experience..George OrrVersion: 2.1.3

Don’t waste your time with this appI used to love HBO MAX when it was HBO max and not Max. HBO used to work with no issues, it was a smooth app to use. Since they switched to MAX (which nobody asked for) all I’m having is severe issues on my tv. MAX DOES NOT WORK ON FIRESTICK. For the past several months, when clicking on Max to open the app, the entire tv screen freezes for hours on end, can’t click on any other bottom or streaming service. This is only happening because of MAX. I’ve read Reddit forums of this happening to thousands of other people and no one has found a solution. I’ve tried deleting the app and redownloading and nothing has worked. Let alone I can’t watch my favorite shows on the app, my tv has no function as MAX has screwed up my whole tv. And the real kicker is there is no customer service number to call and complain and find a solution. Thousands of negative reviews and not one response from MAX has told anyone how to fix it or if a new update is coming. Don’t waste your time on this app, it will ruin your tv. So glad I’m not a member anymore..DjdjdjdkdjdjdjcVersion: 2.5.0

Destroyed one of the best brands of all timeI loathe this app. I wasn't a huge HBO stan but I liked it, it had a good interface, and I could always find something good to watch. Now there's a ton more content and it's impossible to find anything good. The user interface is one of the absolute worst. I'm looking at the four shows on my for you suggestions right now...2 are shows I absolutely loathe, shows I never would watch and consider it part of my personality to hate, one is a show I actively hate but not top 5 things I hate and the other is The Gilded Age that they're promoting everywhere. There's no thumbs down, no thumbs up, no way to improve recommendations. Just a massive trove of content that's impossible to filter through and they make sure the worst garbage is always at the top. I have no idea what this streamer even is anymore. There's no brand identity. It's become a few amazing high quality jewels in a vast sea of garbage and they make you work really hard to find the good stuff. Are they already doing MBA case studies on the epic value distruction that Max is?.Ltp579Version: 2.2.0

I would rate zero stars if I couldTruly such a terrible app, especially compared to the previous one. It randomly signs me out every couple of weeks for no reason. And when you’re looking at movies, there is a regular glitch where the category you’re searching through will disappear off screen if you want to look through it. By far most annoying is how impossible it is to watch almost anything you enjoy more than once, because it just decides to start at the end of episodes now. Mind you there’s no easy way to just, say, restart the episode, like any other streaming service. Or even look at what the episode is about! For anything you have to click an asterisk, which then shows you details, to then click to restart. The changes made to the app make it completely unfriendly to users. If the content wasn’t what I wanted, I would have deleted the service long ago. Fix glitches that have been going on the ENTIRE TIME! Make your app user friendly! This is the only streaming app thats this bad..JScott11129Version: 3.1.0

Latest Update Renders Casting ImpossibleApp functionality continues to get worse with every update unfortunately (using an updated iPhone 13). Casting is next to impossible: episodes will re-start randomly while you are watching them, volume will max out, and your episode progress won’t be saved. Casting also lacks a “skip intro” button which is sub-standard for streaming apps. Apart from casting, if you try to re-watch a series, or jump around episodes, your progress will not be saved under “continue watching” on the home page. This forces you to manually search the show you were watching every time, guess what episode you were on, and guess how far in you were. Extremely inconvenient. Restarting phone, signing out, deleting app, updating app, updating phone, and using different types of casting devices (smart TV, chrome cast, etc) do not resolve any of these issues. I’ll have to forgo the mobile app entirely and use the website until they fix this app….Gbulman96Version: 2.0.0

Worst update of all timeHBO went from HBO to HBO Go to HBO Now to HBO MAX to just MAX. I don’t know what’s happening here but the latest update has made their steaming app the worst thing ever. Rewind, fast forward and even the pause function is horrible. Forget wanting to run back without having to escape the whole thing. I hate this new format and literally want to cancel my service and stop using it. I don’t know who’s genius idea it was to take something that worked just fine and totally change it. The “start from beginning” option is gone, the subtitle function is more difficult to use now and the user experience has gone from a 9 to a zero. Instead of rewinding properly you just get a sound that makes it seem like something is happening but nothing is… I have to think they’ll change it back to how it functioned before but nowadays people just change things for absolutely no reason. Maybe someone there just needed something to do. There’s literally nothing good about it. Zero improvements and nothing but problems..BuckNashtyBizVersion: 1.0.3

New app, same low qualityI downloaded a few episodes of a show to watch on a flight. Less than 12 hours later (after confirming that they had been completely downloaded) they were just gone. Made for a boring flight. Instead of making a brand new app with the same problems, consider fixing the issues that just don’t ever go away. The app is also eternally incapable of remembering where I am in an episode or even which episode I’m on whether I watch in on my computer, iPad, or Apple TV. This is your only choice to watch HBO shows, it’s just bad. Update: The developer reached out to offer “help” which was just a link to the downloads page. I understand very clearly that downloads are valid for thirty days after download and for 48 hours after they are started. The developer clearly didn’t take the time to read that the downloaded shows did not last for even 12 hours. Two star rating stays because this is a very badly designed and managed application..Enjoiincubus009Version: 1.0.3

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