EBay: The shopping marketplace Customer ServiceEBay Inc.

EBay: The Shopping Marketplace Customer Service

Buy and sell the brands you love, wherever you are. Whether you’re looking to discover deals or make money selling, simply download the eBay app to get started.

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THE EBAY APP:
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• Track your online shopping orders in real time.
• Quickly and safely speed through checkout.
• List items you want to sell in minutes.


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Our professional authentication gives you peace of mind from start to finish. Across watches, sneakers, and handbags, you can safely buy and sell with our Authenticity Guarantee — at no cost to you:
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BUY CERTIFIED REFURBISHED
• Browse laptops, portable audio, game consoles, surveillance tools, and more.
• Shop smart and get phenomenal deals on premium brands including iRobot, KitchenAid, Bose, Samsung, and more, backed by a two-year warranty.
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YOUR EBAY. YOUR WAY.
Discover a range of useful features on eBay's app where you can find exactly what you want, at a price you'll love:
• Seamless payments: Buy with Apple Pay, PayPal, PayPal Credit, credit card, and debit card for a quick and easy checkout.
• Dark Mode: Enhance your experience with our award-winning Dark Mode feature. Simply go to My eBay > Settings > Appearance > Dark Mode to turn on or off.
• Barcode Scanner: Scan the item to instantly find what you're looking for.

MAKE $$$ FAST BY SELLING ON THE EBAY APP
List items speedily with smart features that help you make money:
• Barcode Scanner: Scan the barcode of the item you want to sell and instantly get the details (description, shipping, etc.) for your listing.
• Image Clean-up: Snap a picture (or use one you already have) and use the background-remover to make your listing stand out.
• Up and Running: eBay proudly supports small businesses — join a community of sellers and access powerful selling tools and insights.

So, whether you’re scoring a deal, or making some money for the new year — download now to enjoy the best buying and selling experience with the eBay app.


KEEP IN TOUCH
Thanks to all our loyal fans for your support and suggestions! Your feedback is important to us. Please contact us with any questions by tweeting @askebay or join the discussion at www.ebay.com/iOS

EBay: The shopping marketplace App Comments & Reviews

EBay: The shopping marketplace Positive Reviews

Hate the app updateEbay has wrecked this app. The easily usable & navigatable app is gone! Ebay has disabled the older version of the app which I really liked and left me with this new version 5.18.0 which I can't stand. There is no user customization anywhere! Now the home page is nothing but suggestions, “deals of the day” & ads, where is my user data? I have saved searches, members & collections which I am not able to set as my home page nor am I able to view anywhere else either. At least on the desktop version I can switch from the home page to the “saved” page but that option doesn’t exist on the app. The “my ebay” page also has no user customization, I would collapse the left hand column while looking at items in my watch, purchased & recently viewed lists, instead the viewing window is only 1/2 the screen while the left hand column just takes up valuable screen space. There are a myriad of other issues I would alter through user customization but I can’t go over all of them here. When Ebay updates their app; give the users, whose sales and purchases finance Ebay, the opportunity to customize their experience. I’ve been an Ebay user for over 16 years and I hope the designers of the Ebay app read these reviews and incorporate the users suggestions into the next round of updates. I won’t be using this app until further updates are made, instead I’ll use the desktop version on my ipad, which is set up with my preferences..Version: 5.18.0

EBay’s auction failureWhat happened to me is not something eBay should let happen to it’s customers! I have been trying to get help for my situation but have found none. I am stuck in a ongoing experience of disappointment and poor customer service all because I won a auction. After winning a auction, ebay will send you a email to say all you have to do is pay and you can receive your item, however, if the seller decides never to ship to item and tries to cancel the sale you will get no message or notification and eBay doesn’t seem to care if you’re waiting for weeks. I have been waiting of over a month for a refund with a uncaring, unprofessional seller who tells me they’re trying to cancel the order but eBay won’t let them. As far as I can tell my seller wishes to cancel the order because they accidentally sold the item to me for less money they wanted to and they are greedy and or don’t understand how auctions work. My seller canceled my sale under “out of stock/damage” while trying to sell the EXACT same item again. That shouldn’t happen! eBay should inform sellers to set the starting bid of a item at the minimum price they want to sell the item. Everyone I know says, to win a eBay auction make your bid at the last 10 seconds of the time limit. How ridiculous! It would be smarter if every time someone places a bid the time limit is be extended for a 60 seconds. I’m never doing a eBay auction again unless they change. I really wonder if I’ll ever get my money back too.Version: 6.40.0

SuperbI don’t write reviews for apps but I feel I’ve used this app long enough to know I should write a review. I’ve been using this app since 2015, since I got my first job and a debit card. It’s been good to me thus earning a 5 Star rating and my experience with the app or just the website in general has been superb. I’ve bought many things from impulsive to necessary which I can say has gotten me to spend a lot of money but was given the convenient opportunity of shopping from sellers all across the globe. This app is the reason why I was able to save money on camera gear and even buying a computer to start my own freelancing career in photography and art. Where I’m from, we don’t have taxes but the things I’m looking for can be a little to pricey for my wallet and I get offers on eBay to save a bit of money and free shipping. I can shop at a certain big name website ( starts with an A and ends with an N *you know what I mean ) but shipping is never free, NEVER but eBay is for me and that’s a major plus. I could sit here writing a review on my experience with this app all day long but to summarize it all in this one review, it’s a good app and it’s easy to use. Everyone has probably used eBay at one point in their lives and some probably got ripped off and ignored eBay entirely but for those who’ve stayed as long as I have probably had more good experiences that outweigh the bad ones and that’s enough to keep me around..Version: 6.10.0

Ridiculous eBay moderation teamI’ve been selling and buying through eBay for a long time and I also sell many different app with no negative feedback. The issues is not receiving negative or positive reviews but eBay has a team that you can request to remove negative feedback I contacted with customer agent and they do not have authorization to do it and other department can not speak with you . There is an customer agent name angela , who told me I will put a request for speaking with my supervisor whose name “ max “ and we will contact with you in 24 hours Nobody either called or sent any messages since I have received very unfair feedback that I did not even make business ( customer paid and I refunded her ) In eBay platform buyer has a right to give you a feedback even though there is no sales between buyer and seller this is ridiculous!! there is no other sales app as an example of this matter ! I will leave the platform cuz there are tons of Low iq people that can give you negative feedback for a mistake that shipping carrier makes such usps ships the box next door of buyer door and person gives you bad review for a mistake does not even in your hands either relatives your company !! But eBay does not remove the feedback don’t even waste your time they tell you speak with the person that gave u the feedback you wanna remove (very much problem solving approach).Version: 6.39.0

EBay is A-Ok!I love eBay because they always have interesting, unusual, sometimes hard-to-find things that pop into my mind. Some of those things include a mini tape recorder, the extremely fun books The Psychotronic Encyclopedia of Film by Michael Weldon, and If Chins Could Kill: Confessions of a B-Movie Actor by Bruce Campbell, and any book, frankly! When it finally occurred to me I could buy second hand books for dirt cheap on eBay (perfectly readable AND in good condition), I’ll never buy a brand new book again! It just doesn’t make logical sense given the option. DVDs and Blu-rays are a little different because they COULD be scratched.. but regardless, I’ve had good luck with them. If someone says “Brand new and sealed,” odds are it’s safe. I even found MR. ARKADIN (from the brilliant Orson Welles) on Criterion. Speaking of which, it’s a great way to save on DVDs/Blu-rays on Criterion, since they’re usually $40 brand new at any Barnes & Noble. But anything you can think of, there’s a good chance they just might have it.. from a movie or book you’ve been having trouble locating, to a CREATURE FROM THE BLACK LAGOON mask. Literally. Basically, I would highly recommend eBay to anyone who loves cool, interesting things they don’t necessarily need; material things that make life even more enjoyable and satisfying. Happy hunting! 😁😎🙌🏼 A very satisfied customer, - Jake.Version: 6.72.0

Upgrade your appWith many fads these days, opportunity is quick to pass by. Do not miss the opportunity to stay ahead of any competition. UPGRADE THE APP. Mobility is the path of the future. More and more people are starting to live on the go and the app is much easier to access while traveling. There are SO MANY features available on the website that are not available through the app. This costs the company tons of money by not adding many of the selling features. There are other things as well, such as the ability to send invoices, issue refunds, have better watch lists, having a better selling centers for eBay stores among others. You should also expand the ability save more drafts for a longer period of time as well as the ability to go further back on items sold by a seller. 2 months is ridiculous. Even the ability to go further back in terms of items bought would be smarter (2-3 years is great but 5-7 years would be much smarter). The search algorithms could also use some serious work. There have been numerous times where I was searching for items using key words in the titling and still have to search for 3-4 different terms to find items. You should also expand the “similar items” section and REALLY do some work on that. If you have any additional questions, feel free to reach out. I work for a Fortune 500 company and spend much of my free time on the app. I can provide some useful insight. Thanks..Version: 6.68.0

You Cancelled Dr. Seuss???I was really disappointed in eBay’s decision to pull some of Dr. Seuss’s children’s books from its listings. I think the culture in America, corporate or otherwise, has given in enough to these irrational demands to rewrite our history. I also think the decision to take this course of action without being given evidence of blatant racism in Seuss’s books but rather critiques of alleged overtones found by modern critical race theorists is a scapegoat move on the part of eBay to avoid taking part in a larger discussion. I have found it to be true that people who rarelysee specific prejudice in media but instead feel that certain offensive but obscure messages are being conveyed subliminally are actually projecting their own prejudiced thoughts onto someone else’s work. Seuss wrote books about environmental conservation and social responsibility. I highly doubt he was taking the time to work cheap shots at other minorities into his stories. Were some of the conventional wisdom depictions that he used then be considered stereotypes today? Maybe to some. Would anyone, including himself, have thought the same thing when these books were being published initially? No. Does he deserved to be judged and censored by today’s ludicrous standards? Absolutely not..Version: 6.11.0

Problems inside the app....I don’t like the new format. While building ads, I should be able to turn features off and never be asked those questions again, like allowing the seller to give me a half price offer, shipping the item for free, or if I want consider reducing the price over time. Though those options might be consider by some, they absolutely don’t work for me and it adds extra time and worry to building an eBay ad. I would like to see, easier access for creating sales, easier distribution of my sale flier (past, non- following buyers), and more apparent of the actual things I purchase. They need to remove “sell” and “selling” terms on the front page, as it makes it more confusing to navigate. Finally, though buyer protection is nice, there needs to be a better follow through investigation on return items. Many times the buyers circumvent my “no return” clause, with made up conditions just to make me look like a bad seller. Often times, the past buyer’s have confessed that they did not read my description; only the title. This gives me an unfair advantage to me because they didn’t do due diligence before that bought the item. I am always willing to further express my on going concerns. I have been a seller for a few years and have experienced several changes. I need some cooperation from EBay in order for me to continue as the luster of being a seller is starting to fade fast. Please let me know, Tom.Version: 5.41.0

Convenient and Easy to Use.. PLEASE READI have been a seller on EBay since 2004 and to this day I still love to sell and buy. This app is my go to nowadays. Selling is a breeze and this app makes it that way. Take a picture with your phone or tablet and post your item within a few minutes. Buying can be easy as well if you find what you need and check out, especially if what you are purchasing is new. BUT.. If you are comparing used items, it can get a little tricky. When you are looking for a particular product and there are several different listings of that product, I tend to look at the same listing over and over again if the listing looks similar. This is a pain when there are 25+ of the same product. Therefor I would love to see a option to hide a sellers product that I know I definitely do not want. My idea is...from the list of items, just slide the product you are no longer considering to the left or right and touch hide so you wouldn’t be able to see that listing just for the time you are presently on the app. I’m sure I’m not the only ebay customer that is meticulous when choosing which product to purchase, especially when it’s used. It would save your buyer so much time! Please consider this option and thank you!.Version: 5.27.0

A Better Shopping ExperienceI’ve been with EBAY almost 20 years and I’ve never once had a bad buying or selling experience that caused me some sort of anxiety to the point I wanted to cancel my membership. I can always trust that the reviews and ratings given to both parties are accurate in helping me to decide if they are a legitimate, honest and straight forward EBAY’ER before I do business with them. A much larger online store booted me from making anymore consumer reviews through my buying profile because I was giving them too many good reviews. They said it was because of the descriptive “review wording” I was using that caused some suspicion and perhaps I was favoring that company more so over the others. Could you believe that! Reviews are meant to critique both the buyer and sellers shopping experience so other consumers can evaluate them and decide for themselves if they want to do business with them or not. Also, I don’t mind waiting a few extra days of shipping to receive my product through EBAY because I know it will be what I ordered to begin with, and If I have any issues, I can trust it will be handled in a professional and friendly manner without any hassle. For me, I’m back to doing more of my shopping on EBAY. It’ll be worth it..Version: 6.2.0

EBay is excellentLove the eBay app .. and everything about eBay My favorite place to get the things I like Aloha .. Dean The only problem is I’ve called and explained a bad review to eBay that wasn’t erased as I spent many hours on the phone with eBay after I even finally got the buyer he gives me an unfair review making it very difficult to sell other items now plus actually lost money and spent many hours at home trying to give this guy his refund and I hope you will erase it as he claims he Accidentally pushed purchase but then how could he accidentally go to checkout and pay .. then I get all the blame it’s very sad Also I’m trying to bid on several inexpensive items and my restrictions still haven’t been lifted as I explained to the eBay customer service on the phone I’ve been in and out of the hospital from a hip replacement surgery where I wasn’t allowed access to my iPhone or laptop as they said it could interfere with the medical equipment and when I was released the items were already won at auction but unable to pay and then I got the restrictions as you can see I’ve been a loyal customer buying hundreds of items and would appreciate the bidding restrictions lifted please … thank you kindly.. Dean.Version: 6.57.0

Fun place to shop “ EBayI have been with EBay for several years now ! I have enjoyed it the whole time ! I shop on here because I can find what I want and not have to get out on the road to go find it ! Not only do you have the convenience from shopping at home but a good chance it’s going to be cheaper ! Your not burning gas and your safer shopping from your own home ! I don’t have to walk down aisle after aisle either ! I just use my fingertip ! I just found an item here on EBay that I could not find anywhere ! I’ve made a few calls and was given different phone numbers and not one helped ! I got on EBay and found it ! Yea ... I was real surprised ! I admit I did contact them several times to see if it was the real pieces I needed ! They even sent measurements of the part and everything was exactly the same size ! I just purchased it and just so happens that this review popped up ! I had to do it because this last purchase was one that I thought would not happen after all the calling I have done and a lot of internet research ! I thought all that time looking for these parts that I was not going to have any luck ! I got on EBay and found it in about 5 minutes ! I purchased it and now I will wait for it to be delivered !.Version: 5.38.0

EBayEBay has been my go to site for years. I find the best price on what I’m looking for about 90% of the time. It may take longer to get the price if waiting for an auction to end but if It’s not something needed immediately it’s worth the wait. Make sure to read full description of the item so it’s in the condition you want. Do not rely solely on the fist page of a listing since some may have errors such as being listed as new but full description will say open box. New open box may be fine for personal use but if you’re looking for gifts make sure it is new/never opened. If it’s not clearly stated don’t be afraid to ask the seller. Better to ask than go through the hassle of having to return the item. If a problem arises, with an item described wrong or receiving something not as pictured, eBay will work with you to get a full refund. People make mistakes, it will happen, be sure to follow guidelines for return. Do not just return an item without starting a return on eBay or getting confirmation from the seller and make sure to do it ASAP and include a packing list and return ID#. Once you get used to eBay and how it works you will find it’s a great shopping site..Version: 5.41.0

REFRESH YOUR MEMORYI just wanted to take minute and say, THANK YOU TO ALL THE EMPLOYEES AT EBAY! If you look back on your first Ebay purchase, it was AWESOME, a new way to shop, but also sell. Then another player got into the Online Seller, and yeah, I have purchased from that place, but like a good old friend, I find myself always opening my EBAY App, if for nothing more than to browse, however that usually ends in a purchase…….perhaps you shop in the BIGGEST BOX STORE CHAIN, and if you do, and are like me, buy things you don’t need because there is so much…..EBAY, SAME WAY! I purchase so many things from EBay, things I wasn’t looking for, but things I always wanted, but could never find, AND, I DID NOT HAVE TO LEAVE MY HOME!!! Unless you live under a rock, we are all aware of the ABSOLUTE LAWLESSNESS IN MANY CITIES, AND RAMPANT STEALING AND CREATING A VERY UNSAFE SITUATION FOR ONE TO BE IN, JUST BECAUSE YOU WENT INTO A STORE TO SHOP….I pray it ends and soon, but with EBAY, YOU NEVER HAVE TO PUT YOURSELF IN ONE OF THOSE DANGEROUS SITUATIONS!!! So, if you are like me, if you have wandered, reintroduce yourself to OUR FIRST ONLINE SHOPPING FRIEND, AND SAY HELLO, AND TRY AND MAKE YOU PURCHASES FROM EBAY, YOU WILL NOT BE DISAPPOINTED!!!! As for me, THANK YOU MY OLE FRIEND, YOU MAKE COMING BACK, JUST LIKE ONE NEVER LEFT!!!.Version: 6.39.0

Good for buyers, bad for sellersMy site says NO RETURNS. But recently a buyer said that my item was not as described, eBay AUTOMATICALLY accepted the return, without letting me protect myself. This was a jet black fur, which my 12 photos showed that the fur was indeed deep black, but the return was granted to the buyer who said the fur was brown. The eBay representative who looked at my 12 photos said that the photos showed that the fur was definitely Black. There was a rug on my floor in the photo which was brown, black, and beige, and you could clearly see that the black in the rug was the same as in the fur, and you could clearly see the brown color in the rug. There was photos too of this sweater on my off white sofa, and you could see that the fur was jet black. The Philippine representative told me that its an automatic return policy that eBay has if the buyer says not as described! The Philippine rep also said it’s better for me that I take back the item even if it’s buyers remorse, BUT THATS RIDICULOUS! Why should I pay the shipping both ways! Why should I lose money! WHERE IS MY SELLER PROTECTION!! EBAYS NEW POLICY IS VERY BAD. EBAY BUYERS KNOW THIS AND ARE ABUSING THE SYSTEM. My seller asked me why I’m protesting her return.. as she put it “ no one else protested her return!” She then continued to tell me that my sweater was the wrong color black! At present my fur jacket is on the way back to me. WHY IS EBAYS ALLOWING BUYERS TO ABUSE THE SYSTEM!.Version: 5.27.0

New image search “feature” ruins experienceWhoever designed the new “touch the screen to start an image search” “feature” has obviously never used the mobile app. This new “feature” ruins the browsing experience. I don’t even want to spend time on the app anymore... You folks should use your own app more often; Most of us actual users do this: search for an item, then browse the long list of items that come up using our thumb by 1a) resting our thumb on the lower area of the screen until we’re done looking at the current set of items on the screen 2) then moving it up the screen to scroll and get the next set of items. Or 1b) even if we don’t rest our thumb for the entire time on the screen, there’s a delay from when we touch the screen to when we scroll (this delay is our brains processing information). Now if my thumb doesn’t IMMEDIATELY move upon touching the screen it causes the “image search” feature to pop up and it COMPLETELY ruins the experience and flow and enjoyment and everything that makes browsing eBay anything resembling good. I’m typically pretty accepting and understand that nothing is perfect and take the good and the bad with apps and other things. But this is just silly, anyone that uses the app can see how much this ruins the browsing experience. It really makes me not want to use it anymore....Version: 5.27.0

EBay still reigns As the best marketplace online!I have 20 years of experience with eBay if not more! eBay is the only place online I like to shop for almost anything! The sellers are hot held to a very high standard they both the buyers but more importantly by eBay! They have lived up and surpassed even the highest of expectations! you can actually trust you’re going to get the product, it will be as described and if you do you have a problem it will be immediately addressed by post to seller and eBay! eBay’s site as well as their app, offer a wide range of prices on items as well as the ability to make offers if the price is too high! The sellers respond quickly and if they don’t except your offer they make a counter offer. What could be more fair than that? In addition, the majority of sellers either offer free shipping or actual shipping costs! You do not find that on any other site! All of these discount sites that you see, try returning an item, or telling them you have a problem with an item. You get the runaround of your life because most of them are not in the United States. I am those buyer and I have been a seller on eBay. beyond_belief.Version: 6.39.0

Stop with the updates! They're worse than everI have been selling on eBay for years. The last years using solely the Ebay app. I list approximately 200 items weekly. Firstly, stop with the updates. With every update the features seem to go downhill. It is becoming harder and harder to navigate. Placement of followed searches, watched items and even things you're selling are scattered all over the place. As far the as selling feature goes, the only improvement I could recommend is adding the second category option to an item being sold. That feature is only an option on a pc. It would be nice to be able to delete bought items. That used to be an option but not with the latest update. Ugh. I like a tidy bought and sold list. I love selling on eBay. The app is way simpler than the old style desktop way. eBay is the way I make ends meet and pay for my children's college. Don't think I don't appreciate the opportunity eBay gives me. Considering I pay over $18,000 in eBay fees a year perhaps you'll pay a little attention here. PLEASE stop with these downhill updates. Are the tech people trying to find things to do? Why mess up something that was ok?.Version: 5.24.0

Automatically redirects from the web browserThe app itself is okay from what I got to try out. I made a purchase with it and everything worked great, and I like having the option to get notifications directly on my phone without having to keep checking the website all the time. However, I ended up deleting the app soon afterwards because I also like to access the website from my phone's browser where I can use all the features of desktop mode. Well, I was browsing on the website and it was working fine, but then when I tried to open a certain page, I was automatically redirected to the app. I don't remember now what it was I clicked on, possibly to see a seller's other items, but in any case, it had nothing whatsoever to do with the app. I went back to the browser, tried again, and was redirected again. The website refused to let me open the page in the browser until I finally removed the app altogether. I suppose it's possible there's an option somewhere to stop it redirecting, but I didn't feel like wasting my time searching. When I'm using the website, it's because I want to use the website. When I want to use the app, I will open it myself. There are pros and cons to both, and I'm not interested in having an app that decides for me when I want to switch..Version: 5.35.0

Copy catsAs an artist is very frustrating to see my ideas being reproduced over and over. Ebay does nothing about this. It would be nice if there was a setting where I can list my items so only certain buyers can see my items for sale. This would illuminate other artist from seeing my listings and duplicating the items that I’m painting on and profiting off of my creativity. This is very unfair and Ebay should step up and do something about this!!! Seems like Ebay only cares about making money and if I stop listing on Ebay, you will see a severe drop in “Yorkie handpainted” listings because people can’t seem to come up with their own ideas! Do the research and see when I list something new and unique, the next week duplicate items pop up. Several other artist friends of mine have dropped off of eBay because of this complication. Again, the solution would be for me to be able to block other artists from seeing my listings. I could care less about Private listings, it needs to be where my listings are blocked from other artists that can see my listings in copy my ideas. Step up and do something about this or I will just need to say goodbye to Ebay..Version: 5.19.0

EBay allows deceptionMany items have a description in their title and a DIFFERENT description in fine print on the description page that deceptive sellers use to deceive. Also sometimes a photo falsely suggests strongly the size of an item (even though the actual dimensions are on the description page showing actual dimensions much smaller in metric but without a ruler or coin to suggest actual size for polite reference), KNOWING MOST WILL LOOK AT THE PHOTO AND BUY BECAUSE OF IT. This on items they know are copies / counterfeits of the real product in standard size, like a hairbrush I bought which was actually so small I couldn’t hold it to brush with it without it flopping out of my hand over and over. It’s as though they intentionally deceive because they know that NO ONE will return a $2-3 item. Also my eBay app should hold my purchase history INDEFINITELY OR UNTIL >>>I<<< delete it, and not be deleted by the eBay system. If I purchase lots of things it’s very easy to forget or lose track of an item ALREADY PAID FOR THAT I NEVER GOT. ESPECIALLY if eBay deletes my purchase history. It’s MY RECORD. DON’T DELETE IT FOR ME!!! Allow me that option. 😡 in light of what I’ve said, choose carefully and you may do well. There are some very good deals on eBay if you have good judgement and the time for all the hassles too. JD.Version: 5.16.1

My review on SellersI have been an eBay member since 2001. That’s a total of 18 years. I think in the last three years the credibility of the eBay sellers has disintegrated. They lack credibility, integrity. My first 10 years maybe longer no matter what I purchased it was always exactly what they stated I warily ever had to return anything. I think maybe I returned two things in 10 to 15 years. Now it is just awful. The quality is bad it’s not as it described and what I find is that eBay doesn’t support the buyer when it comes to certain items. I don’t mind purchasing something if returns are not excepted, but when there is dishonesty and I purchased the item based on their truthfulness and I discovered that there is dishonesty involved regarding the product and I open a complaint and eBay supported the seller. The particular item I am talking about was a Kiehl moisturizer I purchased on eBay. I discovered The item was expired. I did my homework before I opened up the complaint. I personally met with the Kiehl representative To educate myself on skin care and expiration dates before I even opened up a complaint. I doubt that you’re bored who makes these decisions Didn’t do the research I did. So my lack of trust with eBay supporting me as a buyer has disintegrated considerably just like the sellers you allow.Version: 5.36.0

Tired of the Messing up.Lately this app has been messing up and I am not able to pay for my invoices due to the screens keep saying error I then get unpaid item strikes despite communication with the sellers. It won't let me pay for my items one at a time and then sometimes it's reverse. I have enjoyed eBay for over 10 years now and had 100% and no item strikes. But thanks to the issues and errors that pop up on the screens my experience has been horrible. Also 5 years ago I had some items that I sold. I got very sick and was in the hospital for almost three weeks. I did miss sending the items although I made communication with buyers the moment I was conscious and explained what had happened. That was just a few items some of the people wanted the item still and some didn't but that was 5 years ago. Why am I being punished and not allowed to sell 5 years later? My feedback has been at 100% for years. No unpaid item strikes until recently due to the app not working correctly I have tried on my phone, my iPad, my pc and even a friends phone. I would like this all fixed please but I don't know what to do..Version: 5.14.0

APP Review not EBAY ReviewI’ve been a seller on eBay for many years, a review on the platform itself is a whole different thing. This is a review of the app. I think it’s very easy to use and helpful for both buyers and sellers. I feel the app gets rid of a lot of the extra features that get in the way on the website. However, I don’t like that as a seller the only feature is to view, edit, and list your items. There are a lot of other facets to being a seller that could make up an “Ebay Seller App” such as paying my bill, viewing my daily sales or monthly numbers, starting a promotion, etc. All of this aside, there are two actual flaws with the current Ebay app. When I click on my profile to view any new or previous feedback, the screen never loads. Also, when scrolling through my items the app loads the items in bunches. This is fine but I am never able to scroll through all of my items because after loading a few bunches as I’m scrolling it freezes and can’t load anymore items. Then I have to leave the page and go back to try to get further down the list of the items - but it’s never possible. Fix these two things and you’ll have 5 stars from me!.Version: 5.35.5

EBay needs to update appMost app features work well but they continue to fail to address the needs and suggestions if sellers. Too many circular help options. The mail reason for my low rating is eBay still has NOT fixed old purchases being “stuck” in the list of purchases. When trying to remove very old purchases (so to increase # of watched items) it says unavailable or just doesn’t let you delete them or the just reappear. Why doesn’t the developer FIX THIS???? There’s so many complaints about this going back several years! Related: why is there such slow limit of the number of watched items one can have? That makes no sense. In fact, I can guarantee eBay is losing money by not fixing this problem. If I could watch more items, I know I would be able to watch them and buy more. But if my list is “full” I simply forget about the items that I might have bought. Seriously, you guys need to step up your app or sellers and buyers (like myself) are going to leave this app. I know I’ve about had it with eBay’s lack of interest in helping its sellers. You guys purposely don’t make it easy to get help or to get improvements made. Take heed of the feedback and make changes or you’ll become the next “tumblr” and die a slow death..Version: 5.28.0

Cannot live withoutTo EBay: Whomever this concerns, I really need to express how grateful to EBay for so COUNTLESS REASONS BUT AT THIS TIME IN MY LIFE AT THIS POINT . eBay has actually the choice I have made, over all other the options to order everything that my needs require. You offer things that can’t at sometimes be offered but by EBay ! The month of March 2022, well you actually stopped a hacking account becoming huge! You alerted me and because of that information, I was able to contact my bank quickly. It stopped so many charges that a affidavit filed and a huge investigation that is still continuing that other business that were hacked never alerted me . EBay did. I thank you. Please , just know that we need you. I need you. I am disabled and bed ridden so ordering and it delivered is essential for my life at this time. During this time in the world, there are more than the few public services eBay is a huge part of the world in our “public service “ that is saving so many parts of the world. Well, eBay is the service is public and is screen . It’s more to that to me. Thank you again . Sincerely, Louise.Version: 6.57.0

First stepsThis recounts my first purchase on eBay, so the learning curve is near vertical. A bit confusing. Five days after purchase, I get an e-mail from the vendor asking what size. My question is: how did the purchase order get completed without that little detail? The advert I answered didn’t ask for a size so I assumed “one size fits all.” Just got an email that the merchandise shipped. Now I get to learn the tracking system. IMO the on line biz modelers need to lock a technical writer into a room with an IT coder and make the process more user friendly. Not my first unhappy experience. I placed a “notify me” order on a product that is out of stock and now I get spammed almost daily “are you still interested” and when I get to the order process, I am told it is still out of stock. Time is money, people. The online seller who comes closest to getting it right will get my patronage. If I get the product I ordered, I will be happy. Curious that E-bay is asking for this evaluation on the same day the product shipped and long before it could have arrived. Turn the screws on the tech writer, he should know better and turn up the heat on the coder because he should do better..Version: 6.33.0

The eBay app is perfect! Change nothing!Launched the app this morning and the eBay app asked me for feedback. Not thinking, I closed it automatically. But I’ve noticed the app has been asking that a bit more than usual as if they’re looking to make changes or improvements. But as an eBay fan I’m here writing this review to tell all the executives and developers at eBay... The eBay app is absolutely perfect! Change nothing! The eBay app is simple and perfect. Everything is easy to find, to access and to adjust. Please, eBay is one of the very few apps left that I praise for it’s simplicity and ease of use. When I search I find what I’m looking for. When I’m selling I see all the information I need. When I’m buying I see all the information I need. Keep things as is. Do not feel inclined to change things for whatever the reason may be. Do not fix what is not broken. Do not be like other apps that constantly update and make unneeded changes that they THINK is making the app more refreshing and better designed. They’re only doing the opposite, breaking what does not need fixing..Version: 6.48.0

Useful but needs some improvementsIt is very good for basic searches and checking of items for sale and ones buying or watching. Like the way it lets you enlarge the images of the items and the ease w which you can leave feedback. However there are several features I would like to see incorporated in future editions. There is no way in this program to pay for multiple purchases from one seller. It only allows you to pay for items one at a time. Also, as a seller there is no way to invoice multiple sales. The search system could be improved. Presently you have to reset the search filters with each search. I would like it to remember the previous search I did. I like to find out prices realized on items to help in pricing and I sell items mainly in one category. On the laptop version, when I am searching for a batch of items, I set the parameters once - for the category and for completed and it keeps those parameters during the entire setting. However the iPad version reverts back to the program filters after each individual search..Version: 5.19.0

EBay WHAT HAPPENED?!?Why doesn’t my review show up? Could it be because it isn’t good? SELLERS BEWARE!!! EBay is no longer a place for buyers AND sellers!! If you list with EBay, be prepared to defend your price every day!! They go as far as changing my acceptable bids daily without a word to me about it. Becoming a scam!! Here’s how to destroy a billion dollar business in one fell swoop. I have used EBay for close to 20 years, and have sold and bought almost equally. In my experience, I’ve never had a problem. Recently, I listed about 30 pieces of jewelry, and I have had nothing but trouble...not with the sales, but with EBay wanting to give my items away!! Every day I have to go to my listings, and see what EBay has done to my listings. They keep dropping the price of what offer I will accept. Every day. It’s almost like EBay is working for the buyers, and are working to get the best deal for them! I’m paying for the listings, so seems the price should my decision, not theirs!! I was told if I would accept offers and set my lowest price, EBay would stop harassing me about lowering my prices, but, no. They harass me every day..Version: 5.29.1

Expand Number of Watched Items You Can Have!1. Great app for the most part but for the life of Brian PLEASE expand the number of watched items you can have! On many, MANY occasions I’ve had to add items I want to watch to my cart because I’m out of space in my watched items list. Then, I run into technical problems there too (see below). Why on earth would you want to limit the number of items someone might wish to purchase! Often, especially now with new features, sellers have the option of offering you a lower price. But if it’s not in your watched item list or cart you won’t be notified. You’re costing sales with this unwarranted limit that other apps like Poshmark don’t have! Please CHANGE THIS. 2. When editing (removing OR viewing) items in your cart (which I have to use for excess watched items), when you view or delete an item you are taken back to the top of the page. Very annoying to have to scroll down to find your place each and every time. You should be able to return to the same place in this list after deleting or moving an item. Please CHANGE THIS..Version: 5.42.0

ProblemsAs a frequent eBay buyer, don’t like: 1) Seller out of the blue offers you a discount, but the buyer then doesn’t have options to reject or counter. Needs to be less seller-centric. 2) I would like to have buyer-personal settings that occur when I do a search, rather than eBay default setting. I seldom will use eBay’s ‘Best Match’ algorithm, it almost never meets my desires so I waste my time un-setting searches. Aggravating. 3) Sellers need an auto prompt when weeks pass and they have an untenable high price on things, which is never sell. 4) Sellers about 50-50 of the time don’t accurately describe used items. They need to have more caution via e-training. Maybe they’re trying to take advantage of novice buyers. 5) Very dissatisfied with seed packets coming out of China. Fraud might be going on. 6) Despite occurrences, when sellers send me the wrong item and they tell me to return it...have never seen it work correctly. Something is wrong with the process. 7) Foreign sellers tend to be sloppy in their products—if they say 30x40mm jewelry fittings, it may be 31x41mm and not fit 30x40mm added cabochons as would US fittings..Version: 6.35.0

Cannot see item descriptionSuddenly I can no longer see the item descriptions when I use the app. There is just a statement that says Item Description from Seller. But no link, no description. This renders that app useless so I am currently just going directly to the web page. But I would like to be able to use this app again if this flaw can be repaired.Version: 6.72.0

Can be great3 stars maybe even 2 rather then 5.... why? The eBay international global shipping program doesn't make much sense to me. I purchased something a few weeks ago, the seller was a 16 hour drive from me, yet global shipping sent it on a trip that was half way round the world from me, and took two weeks to show up. eBay needs or should have east and west central shipping depots with their international global shipping program, because I won't use it again because of this experience..Version: 5.14.0

Can't organize my CollectionCan't organize my Collection on app and add items on collections.Version: 5.14.0

Why are shipping prices so crazyI have been on ebay a long time at one time it was a good place to shop now people are putting there shipping prices so high that it is a joke. A small $20.00 piece and $90.00 shipping. Used to love shopping on ebay. But makes more sense to shop at Amazon, sorry.Version: 6.10.0

J’aime les kebabsLes kebabs ses délicieux 🦧🦍🦏🦬🐄.Version: 6.59.0

IPad, can’t read descriptions…Can’t read description on my iPad mobile app. Ridiculous. Been a problem now for weeks and apparently known to ebay but not addressed..Version: 6.72.0

Ebay AppYou can’t “request total” on the app when purchasing multiple items from the same dealer. Also, because of the recent update, you can no longer read the item description! The app should be improving, not getting worse..Version: 6.69.0

BuggyThe latest version is too buggy to be used. Links don’t work..Version: 6.69.0

Is it worthwhile?I sold on eBay until they changed the payment system. I live in Canada but legally buy and sell in USA. I sell comics to build my collection. If I sell on eBay I am finding they end up with 17 to 21% or more of the total sale. They double charge me by- -forcing me to convert us sales to Canadian currency at an exchange rate they set favourably to themselves. Plus a fee for the service. Part 2 is when I buy on the same site I sell on And they convert can $ to USA $ at a rate favourable to themselves Plus again charging a fee for the service Due to their arbitrary scale the different the exchange rate is the more they take So is it worthwhile? I seem to be ending up with the sales figure in cnd $ Sold for 100 us I get 100 cdn Doesn’t it seem like I’m working for eBay?.Version: 6.62.0

Better to use web versionLeaves a lot to be desired. Not user friendly. I want to be on ebay uk but my country Canada. Can’t seem to do that. Functions hidden away, like logging out..Version: 6.54.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.78.0


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EBay: The shopping marketplace iPad Images
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