PayPal: Mobile Cash Customer ServicePayPal, Inc.

PayPal: Mobile Cash Customer Service

Our new PayPal app is a simple and secure way to get paid back for last night’s takeaway, send money to friends who have an account with PayPal, check PayPal activity, choose currencies to send around the world and more. Plus, we’ve added some new features we think you’ll love…

*NEW* A TOUCH-FREE WAY TO PAY OR BE PAID
• If you’re buying, simply scan the QR code to pay securely with your PayPal app.
• Whatever you’re selling, now you can quickly set up a QR code and get paid in person, all with just your phone.

SEND AND REQUEST MONEY FOR FREE
• When funded by a bank account or balance, it’s free and secure to send money or ask for it back from friends and family in the US.
• All you need is an email address, mobile number, bank account, cash pick up service point or mobile top up details. *An account with PayPal is required to send and receive money. If you don’t have an account with PayPal, you can sign up for free quickly and easily.
• NEW FEATURE: just type a name, email or phone number and PayPal will find the right person for you.
• Request money quickly and securely from friends or family with just a few taps.

GET INSTANT SPENDING NOTIFICATIONS
• Never miss a thing – keep on top of payments and sending or receiving money, with instant push notifications.
• Check out all your latest PayPal activity, by just logging in.

ACCESS YOUR BALANCE INSTANTLY WITH THE PAYPAL CASH CARD
• Easily transfer funds from your bank balance to your account with PayPal.
• Shop in-store, online or everywhere Mastercard® is accepted and withdraw cash at ATMs worldwide.
• PayPal Cash Plus account required to get the card.

TRUST PAYPAL SECURE TRANSACTIONS
• You can be sure PayPal will help keep your financial information secure, with commercially available encryption, and fraud detection. All that plus monitoring transactions, 24/7.

CRYPTOCURRENCY
PayPal Cash or Cash Plus account required. Terms apply. Only available in the US and limited in certain states. Buying and selling cryptocurrency is subject to a number of risks and may result in significant losses. PayPal does not make any recommendations regarding buying or selling cryptocurrency. Consider seeking advice from your financial and tax adviser.

Not all features may be available in your market.

PayPal: Mobile Cash App Comments & Reviews

PayPal: Mobile Cash Positive Reviews

Paypal is the best online bankI love having PayPal for my business it allows me to take all payments right on my phone and instantly use them with the PayPal debit business MasterCard without PayPal I wouldn’t be able to operate my business as effectively as I do and even better they have a ton of tools that you could use to help grow and expand your business you could become an online presence and sell your product across the globe thank you Pay Pal for helping me in so many ways keep up the good work Just one thing I would say... you should open your platform up moteTwo businesses that provide services instead of your whole platform being set up and automatically defaulting to Goods we’re not all shipping goods some of us have services like your title says goods and services and the fact that we do servicesMeans that they’re done the day of service is done the same day so why do have to put a 21 day hold on money that we’ve done a service for...? You say to protect against charge backs ,,In case the customer doesn’t get what they expected in the mail again it’s revolved around Goods we’re not shipping anything there's nothing to mail there’s nothing to ship it is done the day of. and we should be able to have our money on the same day as well , not 21 days later....Do you not agree Pay Pal...? I’m just saying Pay Pal... 🤪 I still love you guys but can you fix that? Businesses that do services need love too LOL thank you.Version: 7.39.1

Since ebay sold it in early 2017 or so, PayPal...Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;).Version: 6.14.1

Difficult to navigate but does a lotI have had a paypal account for almost twenty years. It has been handy and useful. There have been some difficulties along the way but they’ve worked out. Two complaints-one, about 10 years ago I sent$130 worth of items to a buyer. Tracking showed them at a post office near where they were going. When the buyer filed a claim with EBay, PayPal simply removed the money from my account. No question, no discussion. No communication. I followed up with the post office and got nowhere, but that’s a different story. Two, since I’ve been using my phone for EBay, I’ve used other parts of my app. It’s difficult. For example, I can add as many addresses as I want, but I can’t change my default, where I no longer live. I can get to the site, but there’s no option to remove my default, just my additional addresses. Today I tried using the Shipping label part. ‘Help’ doesn’t help. I finally figured out how to do it from my summary but after 6 labels it told me I needed to add a debit or credit card or bank account because I didn’t have enough funds. I checked my balance, my bank balance, and debit card balance. They were all way good. I logged out and tried again. No good. I’ll try again tomorrow but two customers of mine didnt get the one-day service I offer..Version: 7.22.1

Better then a BankI have no had PayPal for at least ten years and love it!!!! It keeps excellent records for you all your history and with whom. I’ve read some of the negative remarks and I have an extremely hard time believing many of them. Yes that they might of spend some time on the phone; well guess what nothing in this world happens at a snap of the finger. Yes even with banks and Comcast you can spend 2-3 hours on the bank; as long as your issue has been resolved. Anytime I have called PayPal for anything they have always resolved my issue. They have opened cases for me and have never taken a penny; they do NOT Charge for that so stop lying. Also if someone has sent you money and then called and filed a case against it and their bank, yes you have to deal with the person who did that and not PayPal. Just as any bank receives a fraudulent transaction and gives back the money so does PayPal. So why do you think if someone called in on you and said it is a fraudulent transaction you get to keep the money? Hence you have to deal with the person who owes you money. I completely understand people love to complain and make an elephant out of a mouse. However, any issue I have ever had was dealt with amazing customer service..Version: 7.8.2

Works Most of the Time, but Unscrupulous Vendors!Most of the time it’s terrific, quick and easy to use. However I can’t seem to stay auto logged in. It will work for a while and then start making me log in for every transactions. It will then ask me if I want to auto log in for future transactions on this device. I always check yes and it will work for a while but eventually revert to making me log in every time for every single transaction. Also I’ve been disappointed with PayPal for some of the scammer vendors that use PayPal. There have been a few that me and many other PayPal customers have complained about through the PayPal Community in Disputes and Limitations for which PP seems to turn a blind eye. One Chinese vendor used a false address and didn’t send the right product (actually sent unusable pieces that didn’t even go together) and then refused to allow me to return it and only offered me a fraction of the price as a refund. When reading other complaints, it’s so obvious that their business practice is simply a scam and that it has no intention of providing anyone with a real product. Yet PayPal continues to allow them to do business through them. Why I can not understand. I’ve actually considered closing my account. I use PP for the convenience but I also felt using it would be a bit more secure and reputable. If this is your reason for using PP, this is not the case..Version: 7.37.2

Pay Pal debit card reviewI can not tell you how much Pay Pal has helped me get on track. I was living life somewhere between being a irresponsible , careless person to wanting to get my life together and actually grow up! I finally chose to grow up and Pay pal was right there to help me better understand my finances, spending habits, the importance of savings and just a better understanding in general of living a life that u don’t need to worry if u don’t ignore responsibilities but you take caure of them, not putting everything off. They also helped me “grow up “ by supplying me everything I need to understand and grow better in the world of credit and I’m very grateful! It’s endless all the tools that PayPal has for its customers! If you are ready to become a responsible adult who is on track for success, I highly suggest that you download the PayPal app and apply for their prepaid debit card. You can run your own business and u can accept payments , as I said, all the opportunities out there and PayPal has the tools to guide and help you achieve your goals and be on your way to a successful life and a much happier one!!!Your life will be in order because PayPal is with you every step of the way!!!! Thank you PAYPAL!!.Version: 7.33.2

Love the app, hate the new designThis is a wonderful app. I never have any problems with it working, and it's so convenient to use. The only thing I don't like is the new design where when you open it up, instead of your balance being at the top, the latest notifications are at the top, and they're really large taking up a lot of room, and you have to open them to get rid of them, which is a hassle, even though you can see what they say without opening them. Then to get to your balance so you can tap it to do a money transfer, you have to scroll down past all that. I used to be able up open up PayPal, immediately see how much money I had, and boom, transfer funds in two seconds. Now I gotta go through the hassle of scrolling through notifications that someone sent me funds, when I already knew that because I got the pop-up notification, and scan through the visual clutter to find my balance. It's a chore to have to go through and open each notification message to get rid of it so I can actually see my balance. The new interface is cluttered and confusing. The balance doesn't stand out and is harder to pick out among all the other stuff, and that's the main thing people usually want to see first. Please change it back. This new design is horrible. Whoever's idea it was should be fired..Version: 7.2.2

¡Opportunity!This is the first time I’ve considered if I’m meant to write a review of the app or the entity-PayPal is phenomenal in both or as both separately. I can seamlessly now add money from my DPSS/California EBT card to my PayPal. It makes it so much easier and affordable-not to mention that PayPal is accepted almost everywhere either by card, chip, or tap and is the only bank or bank like access I have because of my credit history. I had money taken out of my account that had a branch I could walk in and was informed that those representatives work at remote locations because of violence that has come related to similar circumstances-mine were Court fee specific and resulted in that account being closed. I had and intended to keep PayPal the entire time and that hasn’t changed-before traveling or going to college or anything where a friend or loved one has concerns PayPal has been a lifesaver for access to money sent to me, earned by me, or issued to me as the $1200 individual amount was direct deposited directly into my PayPal without having a stable mailing address-I’ve been homeless and I don’t know what I would have to say here if it weren’t literally for PayPal being in my life. ¡Thank you! App and entity. ;).Version: 7.32.1

Not so hotConsidering PayPal has been in business for such a long time he would think that they would have very good customer service and glitches out of their app but the customer service is not good at all when you talk to them they act like you’ve done something wrong or you’re hiding something they put too many random holds on your account having to verify all the time. When I set up my business account and trying to make an invoice for service it always goes back to goods sold I do not sell anything and I think I’ve been charged extra for that taken out of my invoices the only thing that I have experienced that was an ease was purchasing something online using your PayPal card but as far as my invoicing and sending money to people seems like there is always a problem and now they’re charging even more to even send money to friends and family where they are me anyway. When I’m trying to make an invoice it’s very slow and there are glitches in it half the time I have to redo my items and description and then sometimes they’re already there I think it could be a very very good and I probably wouldn’t even use it except for I have one client that will pay immediately using PayPal and it’s a big client so I use it. As far as sending money there are other apps that are better.Version: 7.33.0

PayPal works for dummies too!I’ve been using PayPal for several years now, and absolutely love it so far! When I first started my PayPal account, I had only been using a smartphone for a little over a week. I never touched a computer before I got my first smartphone, so I was literally technologically ignorant....or a dummy in laymen’s terms. It was much easier learning to use PayPal than it was to learn how to balance a checkbook! If I was able to figure it out successfully in such a short period, then I can guarantee you that absolutely anybody can do it! PayPal has been a lifesaver for me, especially for online purchases. PayPal also has the very best security setup of every bank in existence....so you don’t have to worry about anyone “hacking” your account, if it does happen then PayPal is extremely fast at shutting it down and saving your monetary assets. My two favorite banking apps are PayPal and Venmo, and Venmo is also owned by PayPal....that’s why it’s such an awesome banking app too! If you have to debate with yourself over setting up a PayPal or not, then maybe you’re just not as serious about banking as you think. Is PayPal worth it? Absolutely! By the way, PayPal is the EASIEST way to pay for online goods and services...period!.Version: 7.40.0

A little disappointedAs with other reviewers, I have had PayPal for many years and have not had any issues until recently. The newest website design is confusing to me. I sent in regular monthly payments as I had been doing for years. This was for a 6-month same as cash deal. Out of the blue I received a check for over $600 from PayPal. When I checked my account online i realized There were 2 separate accounts , one was charged interest for the same-as-cash purchase and a late fee; the other was where the $600+ check came from. I don’t remember this happening before. Apparently PayPal had made changes to the way they handled my account. If they notified me of these changes I don’t remember reading anything Besides, every year about this time we get notices of privacy laws, terms and conditions, and other legal papers with jargon that I just don’t keep up with I made a call to PayPal customer service and got the issue resolved. The gentleman I spoke with took off the extra charges without a problem. The Rep was professional but had no personality. It was ok though since he fixed the problem. I think I understand what I need to do now but I will be much more careful..Version: 7.35.1

Really great service!Ive been using PayPal for a couple of years now. It’s so easy yet secure, I Love it. Im mainly writing a review, however, because just recently I switched banks and had to update my bank account information. Paypal required this new bank to have two small amounts deposited to my account and taken out with one withdrawal to confirm. After updating all of my account information, I realized that some of the information was wrong—but the deposits were still coming through. Therefore I redid the entire process thinking Id be able to tell the deposits apart. Long story short, I wasnt able to tell them apart and with too many tries, was unable to confirm my bank account. Given that Covid-19 is going on im not able to contact customer service and speak with a representative via phone, i had to make use of the message center. I notified Julius Laurence about what was going on and they immediately fixed my issue! I thought I was going to have to stick with my debit card forever without being able to link my bank account but they figured it out and I am so happy! This encounter only adds to the wonderful service paypal has to offer!.Version: 7.25.0

Customer service does not include serviceThe new format stinks - it takes three times longer to process a single transaction. I’ve bought custom horse show (pads) saddle blankets. I’m ordering wool show blanket that goes under the saddle and needs a show outfit to match as a set. Ergo: ordered turquoise, purple and a couple of blending colors for the jacket I made in these colors. Six weeks later, my box arrives and the one noted above color did not match anywhere. I go to PayPal Credit for reckoning and I file a claim. (Prices are average). I file a claim and I’m instructed to return the merchandise. While working one large shipment, my items cost $600usd and when I checked the shipping services, and the cheapest to return to India is over $800. It isn’t cost effective and I’ve been told by the USPS and pay for tracking only to find out once this shipment is untraceable because once it leaves US airspace, there is NO TRACKING. The seller gets his returned boxed, but there is no way to track it and treats no such box received. They get your money, they keep the items shipped and for my jackets they get to sell all again without type of delivery and it’s a vicious circle. I’ve been wiping up their floors with NO money coming back. I’ll check out Square again to see what services they offer..Version: 7.29.1

Excellent service!When I buy online I always pay via PayPal. Honestly, until now, it was mostly because of convenience and not having to get out my credit card each time. (Lazy of me, I know. Haha) Well, I purchased an item for $129 in February. When it was taking awhile I looked into it and the company claimed it was delivered! I just so happen to know exactly where I was and when I got home that particular day...within 10 minutes of delivery. There was NO box delivered to me that day. I disputed it with the USPS. They reviewed it and said it was misdelivered and after several attempts at retrieving it they were unsuccessful. (Can you say “mail fraud”? I hope that person was charged!) Unfortunately because the shipper didn’t insure the package I was told I needed to contact them. That’s not possible because all the wording was in Chinese! I contacted PayPal to see if they could look into this for me and.... I was just notified they ruled in my favor and I am getting the FULL REFUND of $129! I will continue to use ONLY PayPal for all online purchases. Thanks for coming through for me! I thought for sure I was never going to see that money again....Version: 7.21.1

Alright, I guessAs a card and bank processing system, it works well. There interface is user-friendly. It’s also pretty easy to find and send money to other people. However, it seems like the system randomly chooses which card to run. Sometimes it will pull the money in Paypal or a card or in a bank account. According to their terms, they are supposed to do the bank first if funds are available (unless otherwise indicated) but that doesn’t happen. I also choose for once specific card to be my “main” method of payment and a specific account to be my second. They rarely listen to that and just do whatever. I’ve worked in banking for nearly 5 years and see PayPal continually take out of the wrong accounts of those they serve. Note: as long as there isn’t anything pending, you can call to get an account removed (if preferred). PayPal also has something similar to the square card for businesses so you can have like a mini payment setup for in person customers. Alternatively, as a customer, you can have a PayPal card. Both are pretty neat. Now, if you have a purchase that is over $100, you can push it back using PayPal credit, so that is a pretty cool feature. As a whole PayPal is good but it has some big areas that need some attention..Version: 7.6.0

Won’t use anything else!I have used PayPal for years now. I have a personal and a business account with them. I can say with 100% certainty, this is the easiest company to use. It’s straight forward, low fees and an awesome app interface! PayPal has always been my go to and if a website doesn’t support them, most of the time I don’t use that website. It’s fast, secure and easy to use, any adult of any age can use this service. I have had a few problems here and there with customers or people I’ve bought from but PayPal dealt with the issue with maturity and quickness. I will ALWAYS recommend PayPal to anyone who shops online and now with debit/Visa card. I love that they have the option now to add cash from Walmart and other retailers. It’s so much easier and faster for someone like myself who doesn’t have a bank account to pull from. I’m sure PayPal has had its problems but I honestly haven’t had any trouble with them. They offer a lot of different services through their company as well. Send, receive, transfer, direct deposit, and much more. If you haven’t created an account, go do that right now! It’s simple and safe to use!.Version: 7.3.4

5 years of an amazing accountPaypal been keeping my money safe for the last 5 years and never did I ever encountered a problem in the past and not yet today.(Knock on wood). Paypal is great to have when you need spare money saved and you don’t want to touch it and want to keep your money for a rainy day or something then boom there you go instant money right there when you need it. More especially, if you don’t have a job and you need spare cash or whatever then boom again Paypal saved you the spare money you been saving and now you got it. :) Trust me when I say stick with PayPal you really should and always trust them when it’s comes to an extra saving account on the side. The only complaint I have about them is when you want money transferred into your account fast they have you pay a couple of cents or near a dollar just to get your money fast. But if you wait a couple of days then you can get your money for free which in my opinion it should be free either way because it’s your money your transferring. Other then that it’s a great place to keep safe money and have for back up money..Version: 7.14.0

PayPal A True HelpI’ve used PayPal for many years now. Most customers I’ve dealt with have been awesome and true, however some haven’t been good. When I’ve contacted PayPal to make a claim etc. they’ve been wonderful. YES I had to wait a few days or weeks to get final result but they’ve had to give a chance for other party to respond. If they don’t respond or PayPal agrees with your filing as it’s just so blatant, then you’ll be refunded or whatever your asking for. I truly value PayPal for their protection of your funds etc., but also for their search for the truth. Just because you file a claim don’t mean your correct, hence the time it takes to resolve some issues. Even though I think I’m usually correct, I truly don’t want someone being denied their funds because of my ignorance. I recommend that people try the PayPal app. It really is easy if you just read the sections. If you send something to the wrong person to complain to etc. you’ll be notified. I hope this helps those who may be in the fence of trying the app. It’s not NEARLY as bad or difficult as some of the reviews have made it out to be..Version: 7.35.0

Time for class action lawsuit against PayPalI’ve used PayPal off and on for a few years, I have an employer pay me thru PayPal since it’s supposed to be instant. Not at all, the same transfer into my account whether I use my debit card or account takes days instead of instant or the next day! Why? Because they feel like it, I tell customer service That I have an emergency and need that money quickly and they tell me I can request a check be mailed to me, it will only take 7 to 10 business days to be mailed out! How is that faster? I ask why the same type of transaction into my same account from the same sender needs verification? Not to mention I received a text confirming the transaction. So my options are request immediate cash at a local Walmart and pay $3.00 after waiting in their line for an hour or so and then drive to my bank to deposit it or wait until PayPal decides to deposit the money into my account? They hold the money for no reason even after charging you fees anyway you look at it. I think it’s time we start a class action lawsuit to get all these stupid fees refunded to everyone and demand what they promise, instant access to your money!.Version: 7.2.2

ChangesIt seems that every time I purchase there is something new. Now I have to give the first and last name and country of origin, before being able to complete my transaction. The problem is when the paypal account belongs to a husband, son or daughter, even if I am sending to family, if I don't know this, I will be supplying the wrong information. Also I now pay when sending to friends or family, unless I have a $ balance in my account. In order to save the fee, I must place money into my account. This means that they are getting my interest on my money. Not a large amount, until you realize how many people are doing the same thing. They are making a huge amount in interest on our money. More and more the only way I can pay is with my AMEX. None of my other forms of payment are ever accepted anymore. The people I am paying don’t know why my other methods aren’t accepted, even though the automatic message I receive is that they don’t accept those forms of payment. I don’t get it. Otherwise it is usually a convenient way to pay..Version: 6.16.0

Great for buyers/consumersFirst, I would clarify that this app & company are almost 5 star for consumers with one minor issue being trying to address a problem or issue quickly with an actual customer service person. A lot of the common things can be done right in the app and additional automated processes are available on their full website (via Resolution Center usually). However, if you are using it as a Seller, you have to be prepared to have a good cash flow to cover resolutions pending, and occasionally are blocked access to your funds if an issue is being investigated like a customer complaint, even when not your issue. Sometimes for 10 or more days they can hold your funds hostage while you wait for their CS dept to investigate, allow for additional input deadlines to expire and then wait for a response/ judgement. I know it’s for the benefit of the consumer but in cases where you have abusive or not-so-honest consumers, it can be a challenge for a small business with small cash flow. And cash flow can easily kill a small business that is otherwise successful. So it’s still a good app but caution for some people who use it for business.Version: 7.34.1

ExelentI use it all the time and it never let me down.Version: 6.14.1

PayPalEasy to use.Version: 6.14.1

PayPal Use for VickyI enjoy using PayPal. Allots me the ability to take it directly out of my account to pay for things. Had a request for a refund from one of the merchant’s that never delivered. Had no problem with PayPal refunding my money!.Version: 7.39.2

Where did the balance go?App doesn’t show current balance anymore. Not sure why but since the update apparently PayPal doesn’t want you to see your balance in the app?.Version: 7.14.0

AppreciationI appreciate doing business with PayPal. I can assist my family members who live in US, especially this help them to get money immediately when they need. These are kids who are studying, PayPal facilitates me to assist them..Version: 7.37.2

Exchange Rate WoesLove all things PayPal when it comes to eBay business and payments, customer service has always been pleasant and they actually have a personality when speaking with them. Only downfall as a Canadian - exchange rate is terrible when converting from USD to CDN funds - like BAD bad. Wish I could get a PayPal MasterCard to use - but only available for the lucky ducks in the USA. Cheers from Canada🇨🇦, EH!.Version: 7.26.0

C'est rapide et efficaceMerveilleux.Version: 7.13.0

NewI’m new to PayPal but what I have used it for it’s awesome.Version: 7.40.1

TahiriqbalI uses all the time Excellent service the name of trust. I appreciate.Version: 7.40.1

ChurchWe use it for our Church and it’s the The best..Version: 7.40.1

Very Handy For PurchasingA comfortable system in making purchases in the cyber world domestically and internationally. Many thanks..Version: 7.40.1

More options for the appWould be nice if the app could do more options.Version: 7.40.1

GooldTuyệt vời.Version: 7.40.1

Super pratique et fiableFacilite pas mal de types de transactions.Version: 7.40.1

Easy and Safe way to do a transactionExcellent experience Pay Pal. It is a huge relief knowing that we are still able to make honest transactions without ant worry. High 5 and Thank You!.Version: 7.40.1

Not impressedWay too long to transfer money (a small sum) from my bank account to my PayPal account.Version: 7.40.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.40.2


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