Match: Dating & Relationships Customer ServiceMatch Group, LLC

Match: Dating & Relationships Customer Service

Match is raising dating to your level. Because let’s face it: there’s only so much left-right thumb gymnastics you can do when you’re ready for something more. Backed by 25 years of experience and real-life dating experts, our app gives you the date-smarts you need to find what you’re looking for – from matching to meeting in person.

Did we mention free? You can now chat with your best recommendations daily, no subscription necessary.

Meet singles nearby and get the most out of Match’s dating app with:

Video chat: Take a break from messaging and really get to know someone. In-app video chat lets you talk and see each other live before exchanging numbers or meeting in person.

Custom search: Feeling picky? We say power to you. Get as specific as you want when searching for singles so you never compromise when it comes to a relationship.

Conversation starters: From trending topics to easy ice breakers, our dating app offers more ways to spark meaningful messages.

Virtual & in-person events: Go beyond just likes and messages. Flirt face-to-face with local singles in a safe, stress-free setting.

Access to Dating Experts: From perfecting your profile to helping you nail the first date, our team of experts has your back.

Date Check-In: Keep your friends and family updated on your next date night by notifying them of your plans right from the app.

Ready to find someone right for you? We’re right there with you.

Download the Match app for free today, and in a few minutes, you’ll be on your way to better matches and better dates.

Match: Dating & Relationships App Comments & Reviews

Match: Dating & Relationships Positive Reviews

App is okay, coaches are a great additionI won’t focus on the app itself, as many others have talked about that. I’ve used Match in the past, and I think the addition of dating coaches is a great idea. I called Tra and had a great time talking with him. He was very professional, but also relatable, and walked me through ways to craft better messages. I like how he not only told me what would work, but WHY it works. He also walked through my profile and made some helpful suggestions. It was very helpful and encouraging... thanks Tra! A note to others considering using the coach: try to think of specific questions you can ask before you call, unique to your situation. My only regret was that I didn’t have a lot of specific questions drawn from my experiences, as I see other reviewers have done. I think the more specific your questions, the better the coach is able to help you..Version: 20.13.00

Mac in customer service is awesome!!I just recently became a paying member about a month ago. I wasn’t finding very many matches, mostly due to the area I live in being smaller. I wasn’t getting very many responses despite me being very intentional about reaching out to what little potential matches I would find or receive. As a paying member I was offered free dating coaching. I decided to try it out. It was a Friday night and I had no other plans. LOL! Anyway, Mac answers the phone with a very friendly and encouraging tone, and we start chatting. We looked at my profile together, discussed what was great and what could be better, and discussed how I was reaching out to potential matches, and if I was saying the right things (I was 😉). We discussed demographics and other ways to increase traffic and responses. We also talked about the fact that there are a lot of people on the site that are not paying members. They can still read your messages, but they cannot respond. There is a service that they offer, for a monthly fee, where your matches can respond to your messages! We discussed this in detail as well. The phone session was very pleasant and I learned a lot. I was starting to get a bit discouraged, but Mac was great at encouraging and helping me out. Thanks again Mac!.Version: 20.03.00

Will not let users delete their profilesI am very disappointed that, unlike most other apps (e.g. Tinder, Bumble, OkCupid), Match does not allow you to delete your profile. You can cancel your subscription, or make your profile invisible, but you cannot delete it. This means that, (a) they’re keeping your data forever, and (b) they are creating incentives for you to return to the app. Dating apps make money by keeping people on the apps as long as possible - in this case, by luring people back to the app, because if you find love through their platform and delete your account, that’s the point where they stop profiting from you. Although the practice of not allowing users to delete their profile is not illegal as far as I can tell, it is essentially kidnapping of your data and your online identity. Even the much more casual apps like Tinder do not do what Match does. This hijacking mentality of Match disgusts me. UPDATE: Bumping from 1 to 3 stars as after contacting customer service, someone was able to delete my profile by hand. However, the process is still manual and in my case took approximately a week. It would be nice if this could be automated and users given the ability to do so themselves..Version: 20.10.00

“Mac is Where it’s at!” (LOL I KNOW IT’S CORNY)So I came here to give my Match Coach a glowing review, just to be pleasantly surprised that he has this same impact on others as well! I called to receive consultation for general dating advice, such as moving too fast, not ignoring red flags (or intuition), and giving others the benefit of the doubt by being willing to engage in difficult conversations; all tips that Mac was able to provide! Mac was superb in his guidance and was able to offer the advice in a nonjudgmental and unbiased manner. He was also able to set a personal tone for the conversation while still maintaining a high level of professionalism. Truly, there is no wonder as to why his experiences with other customers has already been highlighted as a “top rating”, and I couldn’t agree more! I hope he is recognized internally for his expertise in this field, especially since a lot of people are looking to connect online these days (#Quarantine 😩). Thank you very much for your service, Mac! Keep up the good work, the world needs you! Lol P.S. 5 Stars are not enough!!.Version: 20.07.00

“Celeste is the Best” Customer serviceI’ve been on match and haven’t been able to connect with anyone even just to chat online. Don’t get me wrong I have likes and sometimes a message or two but nothing with substance. It was making me feel undesired or unapproachable 🤷‍♀️🤷‍♀️ I spoke with Celeste for a good 45 mins and got her honest opinion on my profile, pics and approach. I only had to edit a bit of my words and she helped me so that I could still show off my humor! I added captions to my pics and will now practice the 3 sentence rule! I appreciate the patience she had with me, was able to answer all my questions and concerns, and helped me revamp my dating profile! I’m grateful for her expert advice and encourage you to reach out for help if you too are having trouble meeting people. Thank you Celeste, and I know, I now have that confident profile that will attract the woman I am looking to date..Version: 21.14.00

Okay but could be betterI’ve been using match for several months and didn’t really see any success from it. One of the major problems I have with match is that there are way too many inactive accounts or women who haven’t logged in for while so you just end up eating time liking and writing messages to people you’ll never know even use the service anymore. I’d like to see more features built so that my recommended matches actually still use the service. The best thing I like about Match though is the ability to like and message people even if they haven’t liked you back. It’s a great way to reach out to someone who may of potentially missed a great person. Regardless of how well you present yourself on any dating app though for most men it’s brutal out there. Women just always want to find the best so average looking guys like myself who aren’t tall are just wasting money it feels like. I tried to take advantage of every service they offered while a member like talking to match coaches, using boosts, getting my profile reviewed and they couldn’t find anything wrong; in fact they said I had a well above average profile yet I didn’t get matches or a date. I think I’ve just accepted the fact I’m going to be one of those unlucky souls that stays single forever and are unable to find love. Good luck to everyone else..Version: 20.04.00

Match’s Dating CoachesI picked up Match after having tried Zoosk, EmilyDates, and Adult Friend Finder, none of which succeeded for me. I didn’t like the women who liked me, and the people I liked didn’t like me back. At Match , a similar pattern atarted to emerge. I was liking a number of women 20 years or more younger than me. That weren’t responding to my messages, though. So I took advantage of a feature Match offers members: Free Dating Coaching. I called them up and spoke with a warm, polite woman named, Olivia. I explained my issue with messaging, and she gave me three clear and simple points to put into practice to improve my message results. Then we went over my photos and my profile. Olivia gave me constructive, useful and clear feedback in thise areas too. This is a really good feature of Match. I would rate Match higher than other sites as a result..Version: 19.15.00

Dana-Great Counselor!To whom it may concern, supervisor, boss, etc., You need to know that Dana gave me great feedback to my myriad of questions. She is very articulate, yet warm, engaging and insightful. I felt very comfortable speaking with her, and her lighthearted nature allowed me to share more about myself. After letting me yammer on, she had me well figured out as to the general type of person I am, and used her natural insight to provide guidance, which was the reason I decided to call Match dating counselor in the first place. So, thank you again Dana for giving me some direction and things to really think about to have a better chance. This counseling experience far surpassed my expectations!!! BTW Match, pay attention to Dana. She really is an asset to your company. Give her a raise or at least let her know how important she is to your team. Happy holidays..Version: 19.15.00

Great service , difficult to find MatchFirst I think their customer service is great with respect to the coaching. They give you one free 20 minute dating coach which knows everything about online dating. I think for the amount Match charges, they should give you 2 free online coach sessions. One is definitely not enough. Not because my coach wasn’t awesome- 1) you have to now take their advice and 2) if it still needs to be polished, you now have to pay? I understand it is a business but they got me for a 6 month subscription and I think there are just so many guys on the site that woman get messages daily. Guys on the other hand , unless your a model.....we are lucky if we get a reply once in awhile. Match should loosen up on charging for everything and give some extras. It might of kept me around if I didn’t feel like everything required more money..Version: 19.12.01

Dating CoachFinally gave in and decided to try out the free dating coach trail that match offers and I’m glad I did. I got connected with Dana who was very easy to talk to and clarified everything we were going to cover in the beginning, she told me the offer was for 15 minutes and I’ll be honest I was a lil worried and thinking how much can you really cover in 15 minutes. Well Dana made it seem like it was longer then that but we covered everything and she caught several things I could fix to improve my chances to get noticed. It was nice to not feel rushed yet still cover all the bases and she even gave me a free boost at the end of the call and another five to use later at my leisure. I would definitely recommend using the free dating coach, I’m actually thinking about getting the package..Version: 19.13.02

Coach Mac has your BackI called into the dating coach to get some help with my profile. I spoke to Mac ('nCheese) who was absolutely awesome. He helped me change around a few things to make my profile a bit more attractive to the potential matches. He was "tony the tiger GRRRreat"! I can appreciate the jokes and laughs we had during the brief conversation to make me more comfortable about it all. It was like I was asking advice from a good friend and not some robot. Although he could be half human-half robot, idk Cyborg Mac still had my back on making sure I am presenting my best self. Hopefully all this hard work will let me find my Eva Mendez kind of " Ball and Chain". - I don't want no scrubs, you know? All-in-all he's a great guy to be your coach , I highly recommend maybe sending him a thank you note or something..Version: 20.11.00

Best dating coach ever - Edward!!!I just joined MATCH and took advantage of the free coaching session that they give you. Edward is amazing! He answered my questions, listened thoroughly and was able to create an opening for me to address my concerns about dating online. He made some recommendations to make sure that my profile was sensitive to current health concerns. There were things that I didn’t think about which Edward shed light on. There was an immediate lightness after my session with him and I now have a new freedom and optimism that I didn’t before! I wasn’t totally in before my coaching session. I knew that eventually something would happen that would cause me to cancel my membership. Now, I’m looking forward to having many successful connections and dating on Match! Thank you, Edward!!!🥰.Version: 20.10.00

It’s good but buggyThis app has a nice style, I feel like I have a better chance of actual results. But I’ve noticed a lot of my matches and conversations will show a “profile unavailable” I sent a message to this one girl that I was most interested in, in hopes that she was able to still receive my messages. She was, and able to reply. The issue with the profile unavailable, makes the person believe that the other person in the conversation just deleted the app or blocked them. Potentially damaging their chances. Overall other than that, I’d say the overall experience has been okay. It works. But it is also highly on the individual on the results of your search for something good. So my best recommendation to the company is to look into the bugs and resolve the issues and make this app shine significantly above the rest..Version: 19.14.00

Staying MotivatedI have been on Match for 6+ months plus I also tried out Silver Singles. I find that Match has provided many more people that live closer to me, which is what I am looking for. Since I recently retired I am looking to enjoy the next chapter of my life. As a senior, this whole online dating scene seems more than a little bit awkward. That is why I decided to try the “ask an expert” on Match to get some tips on how to best navigate the site and dating in general. I spoke with Celeste and I found her to be most helpful in improving my profile and In offering suggestions on how to reach out to people online. I highly recommend using this feature if only to gain more confidence in what you are currently doing. It’s free so why not give it a try?.Version: 21.11.00

Worth the moneyI have tried pretty much all of the dating sites, free and paid. Now from experience I have tried match this was a few years back. Granted the matching system needed some tweaking. I didn’t really meet anyone and felt the system was flawed. Recently a good friend of mine had recommended match to me. After having no results and thoughts on how not so user friendly the app was, I was very hesitant to try it. I signed up again and paid for the app and decided to give it another try. So far so good! They have made various improvements, I’m actually matching with women close by. I live close to a major city and this time around I’ve actually got dates set up. Good job Match, looking forward to finding my special someone soon..Version: 21.11.00

Date coaching is surprisingly helpfulEveryone probably looks at date coaching with a little bit of skepticism and an uneasy feeling about someone telling you how to do better at online dating over the phone, but after doing my free session included with my membership I can say that it wasn’t bad. They give some reasonable advice that makes sense and walk you through some ways to better your profile. Dana helped me sort of organize my profile better and answer some questions about how to better approach using match and I’m looking forward to seeing what happens next. Others have mentioned it, and I agree, having two free sessions would be really cool so that you can reassess how well you are doing on the site later..Version: 19.13.00

My coaching experience with VictoriaI was hesitant to call. Unsure of what to expect, already feeling awkward because I’m close to 40 looking for dates online.. not how I handled business in my 20’s, but I digress. I don’t even remember if there was a ring because the next thing I know a warm, kind voice greets me. Victoria is the kind soul behind this voice. Victoria actively listened to my needs and made me feel heard. She gave me a checklist to help me express myself in a way that I will attract what I’m truly looking for. Victoria also helped me identify ways to further ensure I’m getting messages from good matches. I am excited to write my summary, expressing my desires for my match using the tools Victoria provided me with. I am so happy that she and I had the chance to chat..Version: 20.10.00

Victoria dating expert.Very helpful and knowledgeable..Version: 20.12.00

⭐️Beaucoup d arnaque!!.Version: 19.12.00

Wish I only paid for a month and not threeI bought a three-month subscription thinking this could be a long-term dating app for me. I realized that after setting my parameters within a few days I’ve seen all the profiles I was interested in. And all the people who liked me. The new profiles come out very slowly. At least for my search (educated, within a limited age range, and fit). So I’m pretty much done with this after a couple weeks but I paid for three months. Before forewarned. I also paid for the feature where people without subscriptions can write me back. Not a single one has used it. I am going on a date tomorrow with someone I met through the app, however, so if that works out, it will have been worth it. But I would advise get it for a month and see what you think before committing to a longer subscription..Version: 21.13.00

Call a date coachHad great phone call with date coach Temica. She gave great advice to move my online dating experience to the next level. Would recommend calling to others who may be shy about asking advice to just go for it. Looking forward to using the advice given..Version: 20.02.00

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