Match: Dating & Relationships Customer ServiceMatch Group, LLC

Match: Dating & Relationships Customer Service

Welcome to Match. Here, being real beats playing it cool. Knowing who you are and what you want is always a priority. And not settling for anything less isn’t a bad thing. Some call it picky, but we say more power to you. Backed by 25 years of experience and real-life dating experts, our app lets you date like an adult – from matching to meeting in person.



Did we mention it’s free? You can now chat with your best recommendations daily, no subscription necessary.



Meet singles nearby and get the most out of Match’s dating app with:



- Video chat: Take a break from messaging and really get to know someone. In-app video chat lets you talk and see each other live before exchanging numbers or meeting in person.



- Custom search: Get as specific as you want when searching for singles, so you never compromise when it comes to a relationship.

- Conversation starters: From trending topics to easy ice breakers, our dating app offers more ways to spark meaningful messages.


- Virtual & in-person events: Go beyond just likes and messages. Flirt face-to-face with local singles in a safe, stress-free setting.


- Access to Dating Experts: From perfecting your profile to helping you nail the first date, our team of experts has your back.


Ready to find someone right for you? We’re right there with you.


Download the Match app for free today, and in a few minutes, you’ll be on your way to better matches and better dates.

Match: Dating & Relationships App Comments & Reviews

Match: Dating & Relationships Positive Reviews

App is okay, coaches are a great additionI won’t focus on the app itself, as many others have talked about that. I’ve used Match in the past, and I think the addition of dating coaches is a great idea. I called Tra and had a great time talking with him. He was very professional, but also relatable, and walked me through ways to craft better messages. I like how he not only told me what would work, but WHY it works. He also walked through my profile and made some helpful suggestions. It was very helpful and encouraging... thanks Tra! A note to others considering using the coach: try to think of specific questions you can ask before you call, unique to your situation. My only regret was that I didn’t have a lot of specific questions drawn from my experiences, as I see other reviewers have done. I think the more specific your questions, the better the coach is able to help you..Version: 20.13.00

Mac in customer service is awesome!!I just recently became a paying member about a month ago. I wasn’t finding very many matches, mostly due to the area I live in being smaller. I wasn’t getting very many responses despite me being very intentional about reaching out to what little potential matches I would find or receive. As a paying member I was offered free dating coaching. I decided to try it out. It was a Friday night and I had no other plans. LOL! Anyway, Mac answers the phone with a very friendly and encouraging tone, and we start chatting. We looked at my profile together, discussed what was great and what could be better, and discussed how I was reaching out to potential matches, and if I was saying the right things (I was 😉). We discussed demographics and other ways to increase traffic and responses. We also talked about the fact that there are a lot of people on the site that are not paying members. They can still read your messages, but they cannot respond. There is a service that they offer, for a monthly fee, where your matches can respond to your messages! We discussed this in detail as well. The phone session was very pleasant and I learned a lot. I was starting to get a bit discouraged, but Mac was great at encouraging and helping me out. Thanks again Mac!.Version: 20.03.00

Very bad AppGot blocked for no reason at all! I had Match a long time ago and thought about giving it another try. I just signed up again but not as a paid Subscription. And people were sending me messages I can’t see because I am not a paid Member, so I can’t see their messages, and can’t reply to there messages unless you pay. I was trying to figure the app out, and I was Blocked for absolutely no reason at all! I called there customer service number and the lady said that I was going to get a email to unblock my account, I have not gotten any emails from match at all. So I called them back again and got another lady on the phone and she absolutely did not care at all. This time the customer service person said I have to wait 24 to 48 hours for someone to email me and fix this. I was just about to purchase a Subscription! Lucky I didn’t purchase anything from Match. Also why is it cheaper to purchase a subscription on the internet for $38? and on the app for $47? That’s just wrong for them to do that. Still waiting for Match to send me a email to unblock my account! Look at all the bad reviews on here about Match! Unfortunately what a terrible site it has turned out to be! Customer service is not good at all! A total wast of time..Version: 21.17.01

Match has Excellent Customer ServiceI had a customer service/dating coach phone call with Bailey. I wanted help with updating my profile and how to approach/receive more messages online. She was VERY helpful and so encouraging!! She was so friendly!! She went over my pictures with me, and my entire profile. I just needed one more full-body picture and headshots taken by someone else instead of selfies. We went over my topics I answered. And the summary as well. She read the whole thing and gave specific suggestions like shortening it and adding details here and there. She was also very helpful/encouraging with some insecurities I had about online dating and just dating in general. We talked about various things and then she also told me to be confident, and while it’s a numbers game and it can be hard with ghosting/silence, to remember the end goal of being with the right person for me. She was great! I was feeling discouraged but she gave specific, helpful, candid feedback while being so encouraging and friendly! And I feel ready to keep going lol. I’m so glad I got Bailey as my dating coach on the phone!.Version: 21.14.01

Will not let users delete their profilesI am very disappointed that, unlike most other apps (e.g. Tinder, Bumble, OkCupid), Match does not allow you to delete your profile. You can cancel your subscription, or make your profile invisible, but you cannot delete it. This means that, (a) they’re keeping your data forever, and (b) they are creating incentives for you to return to the app. Dating apps make money by keeping people on the apps as long as possible - in this case, by luring people back to the app, because if you find love through their platform and delete your account, that’s the point where they stop profiting from you. Although the practice of not allowing users to delete their profile is not illegal as far as I can tell, it is essentially kidnapping of your data and your online identity. Even the much more casual apps like Tinder do not do what Match does. This hijacking mentality of Match disgusts me. UPDATE: Bumping from 1 to 3 stars as after contacting customer service, someone was able to delete my profile by hand. However, the process is still manual and in my case took approximately a week. It would be nice if this could be automated and users given the ability to do so themselves..Version: 20.10.00

“Mac is Where it’s at!” (LOL I KNOW IT’S CORNY)So I came here to give my Match Coach a glowing review, just to be pleasantly surprised that he has this same impact on others as well! I called to receive consultation for general dating advice, such as moving too fast, not ignoring red flags (or intuition), and giving others the benefit of the doubt by being willing to engage in difficult conversations; all tips that Mac was able to provide! Mac was superb in his guidance and was able to offer the advice in a nonjudgmental and unbiased manner. He was also able to set a personal tone for the conversation while still maintaining a high level of professionalism. Truly, there is no wonder as to why his experiences with other customers has already been highlighted as a “top rating”, and I couldn’t agree more! I hope he is recognized internally for his expertise in this field, especially since a lot of people are looking to connect online these days (#Quarantine 😩). Thank you very much for your service, Mac! Keep up the good work, the world needs you! Lol P.S. 5 Stars are not enough!!.Version: 20.07.00

“Celeste is the Best” Customer serviceI’ve been on match and haven’t been able to connect with anyone even just to chat online. Don’t get me wrong I have likes and sometimes a message or two but nothing with substance. It was making me feel undesired or unapproachable 🤷‍♀️🤷‍♀️ I spoke with Celeste for a good 45 mins and got her honest opinion on my profile, pics and approach. I only had to edit a bit of my words and she helped me so that I could still show off my humor! I added captions to my pics and will now practice the 3 sentence rule! I appreciate the patience she had with me, was able to answer all my questions and concerns, and helped me revamp my dating profile! I’m grateful for her expert advice and encourage you to reach out for help if you too are having trouble meeting people. Thank you Celeste, and I know, I now have that confident profile that will attract the woman I am looking to date..Version: 21.14.00

Match’s Dating CoachesI picked up Match after having tried Zoosk, EmilyDates, and Adult Friend Finder, none of which succeeded for me. I didn’t like the women who liked me, and the people I liked didn’t like me back. At Match , a similar pattern atarted to emerge. I was liking a number of women 20 years or more younger than me. That weren’t responding to my messages, though. So I took advantage of a feature Match offers members: Free Dating Coaching. I called them up and spoke with a warm, polite woman named, Olivia. I explained my issue with messaging, and she gave me three clear and simple points to put into practice to improve my message results. Then we went over my photos and my profile. Olivia gave me constructive, useful and clear feedback in thise areas too. This is a really good feature of Match. I would rate Match higher than other sites as a result..Version: 19.15.00

Victoria dating expert.Very helpful and knowledgeable..Version: 20.12.00

⭐️Beaucoup d arnaque!!.Version: 19.12.00

Wish I only paid for a month and not threeI bought a three-month subscription thinking this could be a long-term dating app for me. I realized that after setting my parameters within a few days I’ve seen all the profiles I was interested in. And all the people who liked me. The new profiles come out very slowly. At least for my search (educated, within a limited age range, and fit). So I’m pretty much done with this after a couple weeks but I paid for three months. Before forewarned. I also paid for the feature where people without subscriptions can write me back. Not a single one has used it. I am going on a date tomorrow with someone I met through the app, however, so if that works out, it will have been worth it. But I would advise get it for a month and see what you think before committing to a longer subscription..Version: 21.13.00

Call a date coachHad great phone call with date coach Temica. She gave great advice to move my online dating experience to the next level. Would recommend calling to others who may be shy about asking advice to just go for it. Looking forward to using the advice given..Version: 20.02.00

Date coaching with RileyI’ve been on Match for 3 mos and wasn’t getting the hits I was expecting - Riley did a great job making recommendations about how to optimize my profile! My advice to anyone venturing into the Match dating world is to utilize your complementary 15 mins of advice early in your subscription period. Great ideas Riley!! Many thanks.Version: 22.07.00

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