Battle.net Authenticator Customer Service

Battle.net Authenticator Positive Reviews

Great security tool - free necessityWorks 99.9% of the time for me, keeps my stuff safe. I was hacked long ago when frozen throne dropped. Got it to prove I valued my items and I’m sure blizzard appreciated it, because I appreciated them giving me my things back. The one thing I cannot stand however.. when you login to bnet the authentication picture of the iPhone and the finger has the buttons flip flopped. So if your looking at the picture and not your phone. You will decline your request. Not sure why this hasn’t been addressed wish I could upload a photo to easily explain as well but here we are. Petty complaint I know but it still baffles me. If this gets fix I’d be inclined to give a 5 star. Great idea bliz, even the innovation of a simple click instead of the tedious 8 digit number of earlier stages..PrestonOhlayVersion: 2.3.0

The app works, but...The app works as intended. However, every month or so, Blizzard has issues with their authentication servers for World of Warcraft. Players with an authenticator attached to their accounts are unable to login to either the Legion mobile app and/or their main World of Warcraft account. I do not know if this has affected Overwatch, Destiny 2, or Blizzard's other games. The issue is usually resolved within 12 hours, but it is frustrating to wait. This app will prevent someone else from logging onto your account. It will not protect you from being unable to log on to your own account if Blizzard has internal authentication issues (again). The benefits outweigh the risks. Just be aware this app will occasionally backfire and prevent you from playing..Justice_Version: 2.2.4

Does the job well, but missing a key featureObviously, the authenticator does what it needs to.. Authenticates. But after sooo many years, blizzard had not developed a mobile app for messaging friends on the battle net client??? This would be such an easy feature to add since this is already linked to your account, but yet it hasn't been done. Riot did it YEARS ago and it got an amazing response. Blizzard needs to step it up, this project should take no longer than a week..RudafudaVersion: 2.2.4

Great! Works! Most of the time...I have been using this specific app only for authenticating(obviously) but when ever I am in an area with little to no internet connection he app doesn't connect, when every other app works. NOTE, this almost never happens. But I tend to go on many trips and I constantly have to re-log in so I can play hearthstone and going in and out of internet with plane trips. Hah you just read my entire review, thanks..Gav I thinkable he'd of meVersion: 2.2.4

Great, have a suggestion thoughThis app works great as an authenticator however I feel it would be very nice to have messaging between friends within this application as well. Steam has this implemented in their application and it is very useful for when you are on the go. Other than that suggestion which I feel should already be in the app and I am surprised it's not, this app functions perfectly..Nick DiVonaVersion: 2.2.4

Easy, simple way to protect you BNet account, with no BS.Heres the deal: if you BNet account is valuable to you, and theres a chance someone could get into you account, you can use this super simple app that, believ it or not, is even simpler than Steam mobile auth. Even though a BNet account is nowhere bear as valuable as most Steam accounts, this app is still a nice precaution to have, and is easy to use and set up..QwearsrufvccdweudbVersion: 2.2.4

May The Murloc Loot Gods Be PraisedEasy to use. Makes sure nothing you will lose. Fast response. Effective to boot. All around great product but alas we always have that one guy with the..: "BUTTTTTTT(face palming at the insolence of his rebuttal as you look him in the pit of his soul) things are never perfect" and you sit Agonizing in thought Sitting with this thick silence (contemplating strapping this fine specimen of a daily legion you call the fan base to a swiftly rigged goblin rocket) only baffled by what could possibly be improved on, then it hits you. "By Elune's Third Nipple!!!!!!" Tap Dancing Murlocs be praised you add side art to keep these frenzied questions at bay and the customer base a bit happier. Thank you Devs of the App for Orc guarding pandaren reflex snapping protective goodness. Yeaaaah.FishingPandaVersion: 2.2.4

AuthenticatorWhat I like best is , if there any issue with your account Authenticator will solve the issue. Just one click away to prove that the account is mine. No one else will get that notification without it being connected to that app. Best way to know that it’s you and your account. Safety is a big issue in the game thank you blizzard wonderful app. 5 stars all day ..PaydentonVersion: 2.4.0

One suggestionI really like this app as it’s very useful for keeping your account safe. However when you do try to log in, the message displayed on your computer has the green button on the left. In the app it’s in the right. I don’t know how many times I’ve pressed the wrong one. Please make this consistent with the greens either both on the left or both on the right..Chez1029Version: 2.3.0

Great product!I use this app everyday and receive no issues. No matter where I go to play blizzard games I'm never locked out of my account and the app has made keeping your account 10 times as safe. I hope there are more cool features to come with this app later down the road and thank you blizzard for a great product..Dan19953100160Version: 2.2.4

A must!I’ve had this one my account for quite some time and usually viewed it as a pain. That is until I was just sitting on the couch and got a notification that there was a request to sign in to my account from Thailand. I easily opened the app and denied the request. I then jumped on my computer and changed my password! Thanks, Blizzard!.SharkySharkyVersion: 2.3.0

Great app but wish it did some things differentI love the app for what it does, but like steams I wish it let you manage your account a little more. It would also be nice if it allowed Authentication codes to be shown directly on the phone as notifications like steams but that's me just being lazy and not wanting to open the app every time. Otherwise wonderful for security.AE1031Version: 2.2.4

It WorksI will admit, there are times where is is a little slow to receive authorization requests and send them. But in the end, it works. It does the job that it was created to do and doesn't have a bunch of bells, whistles, and adds to slow it down. It's efficient and I wouldn't expect anything less from blizzard..Sarus DrakeVersion: 2.2.4

Been Keeping Me Safe ForeverI’ve had this on my account since the first day it was available. It’s worth it to have. I’ve had someone find my password somehow but it didn’t matter because even though they found my password they couldn’t get into my account because if the authentication app..Game Dude 81Version: 2.4.1

I’m finally writing a reviewLook, I’m going to be real blunt here. I have had this app on my phone for years. Y E A R S. And I always forget about it. Then when blizzard hits me with the two factor…. It’s always there… in my face… saying, I got you bruh. So you bet your sweet candy canes I wrote a review when asked. They deserve it..CedricmanceVersion: 2.5.0

Great but can be much greaterSometimes u get the notifications sometimes u have to unlock ur phone and go open the app and accept the login. But I am just complaining cause I am spoiled brat and expect everything to work so fast 😂😂😂. Great Authenticator otherwise. Keeps everything safe and very intuitive to switch when u get new phone. 👍🏻 👍🏻 👍🏻 👍🏻.Dr.8lackVersion: 2.3.0

Wonderful!!Love overwatch, so when it said my account was shut down, a Blizzard rep (one of the best customer service companies for games by the way) told me to get this app to protect my account in the future. No problems since and it's easy to use. Thank you for offering a way to secure an account further. - Another loyal fan.Tomster8787Version: 2.2.4

Long time user.I have played since BC, and before the authenticator, even with careful browsing and smart online behavior, I was hacked quite a few times. While blizzard always faithfully and quickly restored my characters, it got annoying quickly. This helped so much, and I’m glad they made it..Shepherd222Version: 2.4.1

HelpfulI used to use one of the Key Fob authenticators, which was fine for what it was. But often times I would forget it at home or misplace it. This app is nice, because no-one ever hardly forgets their phone as they walk out the door. So now Ill be able to access all my favorite Blizzard titles no matter where I am! ^_^.ChyldVersion: 2.3.0

Best AppDon't want to lose your blizzard account? This is the best tool to prevent hackers from getting in your accounts. Even if hackers tried to get it you would be notified that people are requesting access to your account and you can take measures to prevent that same hacker from getting in. Overall Great App..Domo_SenpaiVersion: 2.2.4

Best 2factor device I ownBlizzards mobile two factor authentication is great. Having to use multiple 2factor apps for other reasons I wish they all worked as well as Blizzards does. My hardware token still works as well, an original one back when it first came out. Thanks for the CoreHound puppy!.RbernetVersion: 2.3.0

Works greatUse this for all my Blizzard games. One suggestion would be to have the app remember whether you were on one-button or manual mode. I have to manually log into Overwatch due to a graphics driver issue and the Authenticator app always resets to one-button when I haven’t launched it in a while..NomisssVersion: 2.3.0

BlizzardBlizzard tries hard to keep their servers safe from hackers. The best deal about this would be not to permit anyone from hacking your email by using a 22 character password. Which would mean that they would have to possibly try thousands of possible characters..Solar LunarVersion: 2.3.0

Not thrilled with the appObviously the App works as intended, to authenticate your account. With that said, it does get a little annoying when you have to authenticate your account a dozen times in a row on the same evening, for the same computer you’ve been playing on for months. It’s like... what the hey man??? Why???? It’s aggravating to say the least.FRIENDLOOPVersion: 2.5.0

SolidSimple and easy. I got some extra bag slots in retail WoW for using it. When Diablo 3 dropped, my character got hacked and stripped after many many grinding hours. I’ve had an Authenticator since and haven’t had any issues. Get it before someone hacks your account..SDTimboxVersion: 2.3.0

Have been using for years!!!Have always felt good being able to login from around the world and being able to authenticate with ease. Blizzard also seems to like it knowing I am who I say I am and not some Russian hacker trying to take gold!.LightboredVersion: 2.2.4

HmmmThe new app seems to be giving me issues when I try to LOG in on it… I have to go back to this old app for authenticating…. Sighhh there wasn’t anything wrong with this one and y’all changing things again… I can’t!.Starhand09Version: 2.6.1

Reliable and simpleI like that the key you need to enter changes every 10-15 seconds. I’ve never had an issue with fraud but I know my cousin grabbed my password once and still can’t get in since he can never get the authentication number.SanctumOfShadowVersion: 2.4.0

Needs push notification updateApp is almost perfect, went to use it today and it said to turn on push notifications so I can be updated. If I press the button to take me to settings it has no settings inside iOS notifications section to enable it..ZeffrafaelVersion: 2.3.0

App Works as IntendedBlizzard’s Authenticator app works as one would expect, but I wish you could configure your account to use other standard options for 2FA. This app was great when 2FA wasn’t commonplace, but now it would be nice for customers to use their choice of 2FA solution..Thaler ABVersion: 2.5.0

Already happy I downloaded thisI decided to download it as an extra precaution a few days ago, and it’s already served its purpose on more than one occasion. Easy to use, and you don’t have to worry about unauthorized people on your account..DWard96Version: 2.3.0

Keeps my account safe!Works smooth, only time it’s a pain is if I’m trying to restart wow client and I just happen to not have phone nearby. Easy enough though to use and really adds that extra layer of protection for your coveted WoW account..TastyycakeVersion: 2.4.1

Design Overhaul Increased UtilityThe new “one click” button for authentication requests has made this app dramatically more useful. Thank you thank you thank you from someone who uses a streaming service for gaming and has to log in very frequently..TroublepootVersion: 2.3.0

Bring back the old keychainIt's a 2FA. It works. It can automatically send push requests. It can generate codes. It can sync. Just amazing. But it doesn't have that old keychain authenticator look and feel. The chosen one. The one that could sync with no internet.TghjloVersion: 2.3.0

Amazing app from an amazing company! But...The program rocks! It has great features that is needed to progress, some what. When you cannot login, due to many issues. I can't give this five stars. Because the mission % on your followers are way off. There's no need to have such a low follower doing a mission, when you know your follower setup is godly! So get to fixing it gnome and goblin engineers at blizzard headquarters! If ya don't, the Tauren gnome punting league will come out of retirement and start the season. With a new feature to the league: throwing goblins as footballs!! Sincerely yours, Pizzr of Velen (USA) server..PizzrVersion: 2.2.4

Great AppAnybody who owns a blizzard account should get this app. If your account is really good somebody could attempt to get into your account. But with this it keeps your account safe with just a push of a button. Not only that, but if you play WOW you get a free pet!.ThePantherZMX1Version: 2.2.4

Does what it should nothing more nothing less+rep for being able to authenticate from the notification itself instead of having to open the app.Science museum.Version: 2.2.4

Love it!So far a great app. Haven't had a hack issue at all. Been a WoW player since 2006. So I remember being hacked multiple times before and having to go through the process of only getting partial of your gold back..OkichanchanVersion: 2.2.4

Updated AuthenticatorThe app is pretty good. It responds quickly. However, now it says there’s a new/updated app, but no link or doesn’t take me there. It’s like Blizzard just assumes I know exactly where to go. Not user friendly in my opinion..GhynduiVersion: 2.6.1

Does what it needs to doRarely need to use it but glad it's there. Quick and simple extra security measure just make sure to take a pic or write down the serial in case you lose your phone..TJRH8Version: 2.2.4

Wish it had the ChatI wish the app had the battle.net chat so I could talk to my friends in app when I can't get online..AngelxwishVersion: 2.2.4

Battle netOnce chat is brought in and it’s cleaned up a bit making it less glitchy this will be awesome.Not yo plugVersion: 2.5.0

👍It does it job no lags no nothing.OofooofmanVersion: 2.6.1

Login / user experienceNew update made logging in a hassle, gotta close popups and and hope you can use the app as normal. Bad user experience.TankAFKVersion: 2.6.1

ReviewWhen the app works it works great. At times I have to use an sms code to use sometimes for days before it starts to work again.Ian4825Version: 2.5.0

Works as advertisedHave had very few issues with this Authenticator, and what issues I had were related to Wi-Fi/router issues and not the app itself. I like it..Blackhawk1953Version: 2.5.0

LogoVous devriez changer votre logo d’authentificateur parce qu’il ressemble presque totalement à celui de Microsoft..FrancisLebrunVersion: 2.5.0

Needs workIt doesn’t always give me a code when I need it..Willwin2021Version: 2.5.0

Needs workJust like wow it needs attention,.Luff9929Version: 2.5.0

It works great.Works great when I need it too. Never experienced any bugs yet ..Mi//erVersion: 2.5.0

Needs the battle.net chatI wish this app had the battle.net chat. That would be very helpful.XxUniDogexXVersion: 2.3.0

Thank you!The extra bag slots are a great idea and I appreciate them! 💯✅❤️.SketchbagxVersion: 2.5.0

Works great, for the most partSometimes there is no notification on my phone when using the One touch button feature, even though my notifications are turned on..Deathstalky12321Version: 2.4.2

Authenticator does no denial response mean denial?I’ve just put my blizzard account on much much larger bit encryption but before that I had a few Asian letters (literally the Asian “alphabet” don’t know which nation) try to log in while I was asleep, they got to the point where my authenticator was asking me for it, but I ignored them instead of declining is that bad? I assumed not authenticating was the same as deny, but when I looked to deny there was nothing to deny. Auto deny after x time? Either way, I’ve got email and authenticator and only when *I* changed passwords did I get an email. Hope to see a reply and also hope and assume this is the right path for security!.TheGamerDudeManAlsoShovelsSnowVersion: 2.4.1

Most secured login authenticator everI do like this app alot. thanks Blizz.Convjt04Version: 2.4.1

Keeps you safeTwice I have managed to stop Chinese hackers getting into my blizzard account. I just hit deny and they are stumped. 👍🏻.MuchelneyVersion: 2.3.0

NiceNice.剩哈哈哈Version: 2.3.0

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Battle.net Authenticator Negative Reviews

Blizzard is a scam!Do not get their Authenticator if you have to get it replaced they will absolutely scam you. My phone broke with Authenticator I’ve sent over 20 tickets in now, I’ve been charged 2 wow subscription for 4 months that I can’t cancel and my bank wants to charge me for to cancel, blizzard support just keeps sending me the same email saying they’ll fix it and for me to log in and guess what that REQUIRES MY AUTHENTICATOR, I’ve told them every ticket I can provide my ID or any information and they just keep sending the log in email. I am so sad I have been a customer of this company for over 2 decades and I will never play another one of their games. I am now having to drive to the city to close my bank altogether and get a new bank to resolve this issue. I will make my story known everywhere blizzard you seriously screwed up just to rip someone off a few months lol..BlizzIsScamVersion: 2.5.0

Would use it but…Their policy to not accept pre-paid phone numbers is ignorant at best. One of those things, I’m not changing my entire phone plan for one thing and one thing alone. My phone number, that I’ve had for over 7 years, has never been a problem on literally any service whatsoever, using it on everything from game accounts, to IRS filings… Activision-Blizzard is seemingly the only service I’ve come across during this time that maintains this policy. If you have a service like Metro, or some other pre-paid phone provider, don’t bother downloading this..CaptRex89Version: 2.5.0

BravoBlizzard, you outdone yourself. Recently I’ve got a new device and with that I’ve got a lot of issues with you. How hard can it be to log into my account without authentication you can ask, if you do it from your PC it will ask you to use this app, then you log in into your app and successfully fail to restore authentication from cloud chain. If you try to remove the authenticator from their web page it will ask you to use AUTHENTICATOR. Congratulations to most hated company on earth.YourverywelcomeVersion: 2.5.0

TerribleToday I had a security alert email from blizzard. So I took the necessary precautions and changed my account passwords and my email account password. I downloaded this app to enable extra security and it will not accept my password I just created. I have signed into it from 3 different browsers to make sure I am using the right password yet this dumb app still tells me I’m entering it wrong. I guess it’s slow to update to recent events. Thumbs down from me. Google Authenticator is much better and hassle free.KontryBoy706Version: 2.4.1

Someone is not thinkingThis app is discontinued but trying to log into my account and it wont let me in unless i press the accept buttom from this app. You are reaching an all new low blizzard! Come on im sure someone has atleast has half a brain up there to fix his stupid problem!! Another problem blizzard has created with this foolishness is i have 5 diablo 2 res accounts an i can only use my 1 cell number for one account on the new battle net app. Yall are such morons!!!.7empistVersion: 2.6.4

Fix this, or stop requiring it to change title in group finder.EVERYTIME I try to login to battlement from a browser, before I can accept the login request, it backs me out to the username/password input page over and over again. I’ve spoke to multiple people who have the same issue. Please fix it. Or don’t force us to use it in order to edit group names in group finder. Very disappointed in you blizzard. You guys needed to fix this ages ago..Webull scamVersion: 2.5.0

App won’t let you verifyWhen you go to Blizzard’s support site to request your data, they have disabled both SMS and this authenticator app as options to verify your identity. When you click their link to auth, it just says “denied” and “you are trying this too many times” (on your first try. They force you to send a picture of your government-issued photo ID instead. Why even offer the authentication option if it’s not “secure enough”? Anyways liberate Hong Kong, the revolution of our time..NASA85Version: 2.3.0

Couldn't even use the appIf you don't have access to the email associated with your Blizzard account, don't bother downloading because you won't be able to use it. Normally, Blizzard gives me the option to use email OR phone number (text) for 2-step verification; in this app it's EMAIL ONLY which doesn't work for me because again, I have no access to that old email address and they won't let you change it. Very frustrating..GenniebeanVersion: 2.2.4

Fix your broken system and have some customer serviceForcing everyone to link their phone number real genius if it actually worked. I have done everything listed from support still don't work. Because simply cant add my phone number so i can play my wife no issue. Literally have the same phone service. How about you actually have someone answer the tickets..Pls try again 101Version: 2.5.0

It’s just repeatedly broken for me.I’ve set this up multiple times now and each time it works for a week or two then breaks and locks me out of my account. Takes a day or more to get Blizzard to fix it each time. Sometimes they close the ticket before fixing it. It’s just a horrible pain to use. I had this some 13-14 years ago and it worked better back then..TheFoxholeAtheistVersion: 2.5.0

STOP.You force me to download this garbage, and now I sit stuck in a vortex of pain trying to log in - approving log in - log in accepted - and being sent back to a log in screen. Just to repeat a thousand times. Zero stars. Not a fan..NfndjsksndbdVersion: 2.5.0

Have to enter code manually everytimeThe app icon is a lock logo and the name of the app is "Authenticator". It could be anything for any service. Blizzard, brand your logo or name your app with a defining name and not something so generic. I know this is a harsh review because of something many would consider insignificant but i see this as a major design flaw. If all companies would use logos and names so generic for their apps we wouldnt recognize anything on our phones. Please review your app icon/name identity..ChunkAhoyVersion: 2.2.4

Not greatCannot log into my battle account cause of the Authenticator.Bob158074374Version: 2.5.0

Does not workDoes not work.HighlyrippedVersion: 2.5.0

Piece of CrapProbably coded by some poor intern, something as easy as putting in a DOB should not be that hard. Would give it 0 stars if i could. Great job blizz..Noah52765Version: 2.5.0

Do. Better.Logged me out of battle net wouldn’t give me a code barely let me put in my date of birth who designed this and what was wrong with my cell? Shame on Blizzard for making this needlessly complicated. Cancelling because this is a game; not my job..AmbeerrsVersion: 2.5.0

Does not work I says enable iCloud KeychainThis app is not allowing me to log in my battle net It was working fine weeks ago and now not anymore.Tony10021002Version: 2.6.2

AuthenticatorGiven the amount of money for the service, I really wish that blizzard/battle.net simply had chat customer service or phone help. I simple chat could have saved over a month of trying to resolve my issue’s and I still can’t login.Totally frustrating!.RontailsVersion: 2.6.1

AuthenticationWorst piece of crap ever ! Each time I need to use the authentication when I launch the app it tells me that I need to login to Battle.net and then the app asks me for a code lol . I have to use the manual feature to get in and play my latency ridden game ! So much fun!.Greg in OntarioVersion: 2.6.1

Never worksAlways have an error with the request and enter the code manually.ZZzFalaecozZzVersion: 2.5.0

Don’t installWorst app ever made. Almost daily issues logging on since you need to provide access through the app when you login. Would rate less than 1 star if I could..SmutfaceVersion: 2.5.0

PainfulThis app dose not work same as over watch.Tristenp1989Version: 2.5.0

TerribleAbsolutely aweful. Crashes all the time. Won’t let me authenticate. Restricted in game activities without it. Terrible.Dl3141Version: 2.5.0

Difficult sometimesTrying to log into account in Chrome, doesn’t wait long enough for cellphone Authenticator to transmit approval..Bob Apple-Mac-PCVersion: 2.5.0

Change sign inI can’t sign in I don’t have my old phone number and I don’t have something to verify my account with. I can’t even get help.RRogueWolfVersion: 2.5.0

Blizzard sucksI put my phone number in and I don’t get a message with the code.Free ya so MMA ash mamaVersion: 2.5.0

Isssues with just connecting with your account.Put in the basic account info as the first step and the app just stuttered and did not progress to the next step. this definitely will not save anyone's account if you cannot even get to the second step..BerserkaceVersion: 2.5.0

Trash appNo notification at all even when I try to log in there’s nothing show up on my phone, and the code is too long not enough time..YudengwengVersion: 2.4.2

GarbageYou follow the steps, and eventually the app fails. complete garbage. “security theater” that doesn’t work....FftchystiiVersion: 2.4.2

Can’t even enter phone numberSays there’s a problem every time I try and use my phone number, can’t even add it my number to the website either.Kaiz3n__Version: 2.4.1

Doesn’t workDoesn’t work 91% of the time. Super annoying because it takes way more time than if you didn’t have it..J456789123Version: 2.4.1

TrashTrash app barely works really wish i didn't need to use it..Kronz187Version: 2.4.1

Hasn’t worked very wellThe extra bag space is nice, but the Authenticator might have worked once in about 20 tries over a couple weeks. It always ask for the code now and won’t let me log in, but the app just says no login request or error.Chichi54Version: 2.4.1

Can’t get past log in screenI’ve downloaded the app and tried to log in but couldn’t get past it.Edgy73lueVersion: 2.4.1

#BoycottBlizzard#FreeHK.ArasignaVersion: 2.3.0

Freedom for HongKong#FuckBlizzard, this company shows no human decency when it comes to making decisions #FreeHongKong.Freed0m f0r HongKongVersion: 2.3.0

Supports Human Rights AbusesThe company responsible for the development of this app has chosen to support authoritarian governments over its ethical responsibility in supporting freedom of expression. I am in the process of deleting all blizzard merchandise and software in my possession. Your support of blatant human right abuses to maintain access to Chinese markets is appalling and alarming..Wawa-SnotchVersion: 2.3.0

Roll into Battle.net appThe fact that this is a standalone app and not just rolled into the Bnet app in 2019 is a joke..PtrickyVersion: 2.3.0

Boycott BlizzardFreedom from tyranny for Hong Kong 🇭🇰🇭🇰🇭🇰.LasrrrVersion: 2.3.0

One button only works for AuthenticatorThe one button access is never an option logging into my games, it’s only ever worked with website stuff and Authenticator..David.h.grittenVersion: 2.3.0

Doesn’t work properlyI don’t even get my code sent to the phone number or email I have linked to my account..Johno91091Version: 2.3.0

Forced to have installed on deviceI wish battle.net allowed any two factor auth so I didnt need an entire app dedicated to it..KennyadrVersion: 2.3.0

Lost accountAbout two years ago I lost my battlenet account, whatever I try to recover it, it asks me for a serial number of an old pc, which I never had, I changed country so now I’m blocked..SytellowVersion: 2.3.0

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