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Best Buy Customer Service

  1. Best Buy Customer Service
  2. Best Buy App Comments & Reviews (2024)
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Best Buy has simplified tech shopping, with warp-speed checkout, Curbside Pickup, limited runs, and can't-miss deals.

Ready when you are, wherever you are. Shop from home or enhance your in-store experience. Pick up in store, or have your order delivered to your car. You can use the app to let us know you're on the way, and we'll have it ready. Or, step inside, skip the line, and easily scan most items with self checkout.

Imagine the possibilities. Use the AR feature to get the perfect fit for your home theater, kitchen and more.

We've got tech surprises in all sizes. View ratings and 5-star reviews as you browse our hue selection of today's top tech and toys.

Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop.

And of course find all the best deals right here:

- Best Buy Drops™
- Top Deals
- Deal of the Day
- Deals just for you
- Open Box steals and more!

Best Buy App Comments & Reviews

Best Buy Positive Reviews

Great website and appSometimes I have some errors on not getting my product wanted on time because of error with the payment platform that has only once. Otherwise great app and overall look of the website and very user friendly. Definitely prefer this option than going to store and try finding what I need. All though my store has always been wonderful and always goes above and beyond my expectations especially the geek squad. There have been some incidents but they are always wonderful with there customer service and enjoy there company. My spouse just hates stores as well lol so best option is definitely the pick up or delivery since I don’t drive. Just a shout out to the Northglenn Colorado office thank you for your amazing customer service and going above and beyond same thing with the geek squad..Version: 23.12.15

I purchase all my electronics and appliances on BB AppThe convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs..Version: 21.9.15

Convenient, but not all there.The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself..Version: 21.9.10

Good app except the autoplay video advertsHaven’t had too much of issues with the app except that when I’m browsing through a list of items and I happen to come across an advertisement for an item that has a video on it, when the video just barely enters the viewing area it automatically opens full screen and blocks everything out and starts playing, something that should never ever be done, at most it should stay in-line but should never open full screen and completely block everything else. This seriously needs to be addressed. (Honestly there should be an option to where it doesn’t even autoplay (this would be for those with limited data plans and don’t want their precious data to be consumed by an unwanted video advertisement).Version: 23.12.15

Needs Model Numbers in List ViewLet’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping..Version: 10.31.0

Needs to be FixedEDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should..Version: 19.12.10

Great customer support!Malachi was very helpful in the Avon store to select the right TV and TV headphones. He is very knowledgeable about the products and we appreciated his advice. We were also impressed with the service tech Rod who came and programmed our TV and changed the hdmi cables and receiver so they would work with the TV headphones. Rod also showed us how to play recorded videos from our smart phones on the tv. We really appreciated Rod’s help to set up the system and also to take time to show us how to use the headset and phone connection. Thanks to both!! We give 5 stars!.Version: 22.7.10

Fixing my computer/printer issuesBennett from the Austin, Texas geek squad did a great job troubleshooting my problem with my computer not being able to communicate with my printer. I made a phone call to the Tech Support on 3 occasions and they were unable to fix my issue. Bennett was amazing in figuring out the problem and fixing my issue. He was courteous and very helpful, even helped me with another issue in my home. Bennett definitely deserves his 5 stars. Actually he deserved more but this page doesn’t allow it. I highly recommend Bennett..Version: 23.9.15

Good app, annoying notificationsThe app itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option the app gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back this app gave us an option to turn off marketing notifications, they really should bring this option back..Version: 10.28.0

Mostly functionalSometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When the app works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop..Version: 19.8.10

Love the app but….Date of visit July 26, 2022 @ 1100 Some of your staff seems like don’t want to be there at all. Not bother to help not even for the question but just to have me what I want to buy. As you see, I just ordered an airpod pro paying from my app as no one bother to give to me to from the shelf in your store. As me and some other tech friendly users, don’t bother but what about people who doesn’t use your app and hate to order online. Just fix this little problem of your staff everything else is great..Version: 22.7.10

Useful, good integration with Apple PaySomewhat better than the website. Apple Pay is handy and saves entering shipping details. One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count. Better to add more of the main info into the list page..Version: 19.10.20

Horrible at managing your paymentsI have to say right from the start that I don’t use the app for anything else but managing my payments. Most often than not, I believe that the design of the app is intentionally aligned to make managing payments hard and cumbersome — so you can miss out on them. First, you can’t schedule payments for more than two months in advance. Second, you can’t log in using the fingerprint sensor and remembering the password is always a pain since the payment feature is used once every two months..Version: 19.4.11

Usually works wellStarted using this app to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on the app for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi..Version: 10.28.0

Edited reviewAfter receiving an email, I downloaded this app once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I the app was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars..Version: 19.3.10

Missing the “preview in your space” featureFell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading the app and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device..Version: 19.7.10

Is the Store Locator broken?This app used to work as intended, especially with the store locator feature when it comes to finding out if a product is in stock in certain stores...but now it perpetually pretends that there are “no stores within 250 miles...” ...from ANY PLACE, not even inside one of the stores! 😳 It’s been stuck like this for about a week now, and I’m not the only person who has this issue, and yet there seems to be no progress on it getting fixed, if there was ever any intention. 🤷🏼‍♂️.Version: 20.10.10

Login issuesGiving three stars due to the annoyance. My problem isn’t necessarily the app, but the fact the app doesn’t support passkeys is what landed me here. I setup a passkey login. Ever since, I can’t get my normal password to work in the app. I deleted my passkey in my account settings. I still can’t get a password to work, not even on the website. I can reset it, log out and try to login. Won’t work. Reset and waited overnight. Still didn’t work. Finally linked my account to my Apple ID and now I can finally login using my Apple ID without having to reset my password. Add passkeys to the app. FIX THE AUTHENTICATION PROBLEM..Version: 23.12.20

Can't Pay Credit Card BillI don't use the app to buy things. I like to go in person for electronics. But I do have the credit card. And I have always used it to access my Citibank credit card but for the past maybe six or seven months I have not been able to access the bank and pay my bill via the app. Instead I have to go through the regular Internet. Would be nice if y'all could fix it. Or just remove it all together if it's not important to you. When I click the "Pay your bill at Citibank" tab it just shows a blue circle loading bar forever..Version: 23.4.10

Too many notifications that won’t turn offIt’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all. So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me. If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on..Version: 20.10.20

Works well… Most of the timeThe app works well most of the time. Occasionally the app will have to be closed down and re-opened in order to resolve some operations issues (I.E. Search bar won’t accept input, store select doesn’t always change, etc). Also not all orders are found or saved in recent orders despite being purchased through the app and picked up at the store. The items do, however show up on occasion when purchasing another item as a “purchase again” option..Version: 22.2.10

App is killing my iPhone battery in iOS 14This app is destroying my battery life since upgrading to iOS 14 and iOS 14.0.1. Today it has consumed 71% of my battery life and that is almost entirely while in the background as it never stops accessing my precise location. I'll bump the app back up to 4 stars or better once it stops running constantly in the background especially for location info pulling. Force quitting it does stop the activity but if like today I forget or I'm too busy it drains my phone way too much..Version: 20.9.11

Good but not up to date systemIt’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small. Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately. It’s more of store system lag than the app itself but figured they should run in sync..Version: 19.10.20

Add more filtersYou should really add more filters when browsing products otherwise it’s kind of a waste of time. I don’t care that most of your stuff is sold out especially if I can’t sign up for a product restock notification. Please include a filter that excludes out of stock products. I mean really - if the product is sold out and clearanced out it really doesn’t need to be included in the search results. Also when shopping for washer/dryer sets it would be great to FILTER out any applicants that are gas since I don’t need. It’s a bit overwhelming to browse/search your site when you don’t have better filters..Version: 20.12.15

Check out doesn’t work any more - UPDATEI don’t know what they did but I can’t check out anymore. I’ve tried logging in and out and reinstalling and it doesn’t help. I can do everything else right up until the last step, then the app gets stuck. I’m forced to use the mobile site for now. Bad experience Update - I finally found out what the issue is. If you have the accessibility option for reduced motion on, this app will not work any time a keyboard is required. Annoying that they force you to turn it off but it’s possible to get the app working..Version: 22.5.10

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Best Buy iPhone Images
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Best Buy iPad Images
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