ZYRTEC® ALLERGYCAST® Customer Service

ZYRTEC® ALLERGYCAST® Positive Reviews

Pretty good appThis is one of the better pollen-count apps I’ve used. It’s easy to navigate and it gives you all sorts of information about weather and how it effects pollen count and subsequently your allergies, as well as the pollen forecast. I already know what I’m allergic to so the app didn’t really change much for me. I do wish for some feature changes/ additions: on the tracking log I wish there were check marks for asthma and itchy skin; instead it’s all upper respiratory symptoms. Which I understand with it being a Zyrtec app. It’d also be nice to have a place to check off what pollens you *know* you’re allergic to and get notifications on days when those specific allergens are high. Maybe they’ll see this comment. Regardless it’s a good app to have..Midge1987Version: 6.4.0

Love this app! Best allergy website or app I have found!I have used this app for many years, I highly recommend it! Becaus of this app I was able to figure out I’m always sickest when juniper is listed and molds. I was able to tell my allergist who tested for those and more, and it did turn out I was in fact most allergic to those. As we moved, I’ve been allergic to different things and it’s helped me narrow down what causes the most reaction or when I’m on vacation sometimes I will start feeling sick, not sure if I’m coming down with something, often I’ll check the app and find that where I’m at is high in mold or juniper. It’s fun to learn how easily my body detects certain allergens and also more easily help figure out whether I may just be coming down with a cold. I also like the forecast part of it, and have found that to be reliable too. I love this app!.Be Kind1Version: 6.0

Good ExperienceI am a newbie but I am having a good experience so far. I really like the fact that I can take a look at what is high in our area. I am also doing the logging in so that I can determine what I’m most allergic to based on the information that the app will provide me. I’m very excited about this. I will continue to use the app. Unfortunately I’m not a daily user but who knows. I will update my review in a couple of months to see where I stand since most of the concerns seem to be after you’ve been using the app a few months..A lot of optionsVersion: 6.0

Great MOST OF THE TIMEThis app does a great job at forecasting my symptoms and telling me the top allergens in the area. However, there are days that the app doesn’t work at all. Today is one of those days, it’s very frustrating. It says the pollen count is NaN/12 and that my symptom forecast is at the very bottom of the scale when I’ve been having the worst allergies of my life. It won’t even let me log symptoms. I deleted the app, logged in and out, redownloaded it, everything. And it’s still this way. I’d love to know if everyone is having this issue or if it’s just mine. Hopefully they fix it soon so I can get back to being in the know about my allergies..Lauren2114Version: 6.3.1

Love it ... butI love the app.. I download it every allergy season I help me mange and predicted how bad my allergies will be for day and the week. My only draw back is there is no way to back log. So at 12:01am Sunday morning whe I’m heading to bed I like to log how bad I felt on Saturday (which ended a 2 mins ago) and I can’t because technically it’s Sunday now. So I miss an entire day Of logging because of a minor technicality. And if I make the mistake of logging it not paying attention to the time it throws my predictions off..Tisha876Version: 6.3.1

Quite helpfulI didn’t expect much, but I’ve actually found this app pretty useful. When I realized that it was often on track with my more severe allergy days, I started using the predictions- when it shows that the next day is likely at severe high levels, I go ahead and take extra allergy medicine at night. This is helping me wake up with less symptoms and I don’t have to wait until the next day to ‘go into battle’- I’ve already started preparing..OnetruenorthVersion: 6.5.0

Helpful on trackingI use this to track the pollen count and my symptoms for allergies. I like it. I only keep it downloaded during allergy season. It’s helpful. It doesn’t show all the different pollen counts which would be more helpful. It just give a few kinds of trees. I would like an individual count for all the kinds of trees, grasses, and mold that I’m allergic to so I can see what is causing the most severe symptoms. Thanks for the app!.HayHay33589Version: 6.2.1

Check up on pollenEvery time I start to see my symptoms getting aggressive!! I always go to Zyrtec app to figure out which pollens are more prevalent!! Great Job 👍Zyrtec!! Although I try to avoid taking medication for pollen allergies!! Every once in while when my symptoms are aggressive!! I take Zyrtec!! But I am always checking apps which pollens are more aggressive!!! My pollen allergies are improving year over year !!.M Rich celebrateVersion: 6.6.0

Now requires an accountThis used to be a great app that you could quickly and easily check the air quality in your area much like you check a weather or traffic app. Unfortunately, it now requires its users to set up an account which I'm sure is just a way to send a stream of spam emails (as if I need more of those). Its one thing to require an account for those who want personalized info, but it shouldn't be a requirement for those of us who don't. Deleting app and going to other sources..$&@?!$#%!!!Version: 6.2.0

Overall pretty goodOverall I like the idea of this app. Everything works on the app for me. One thing I’d like to see is widgets for this app to show my allergy prediction number for the day and a little plus sign to log my symptoms..Firedestroyer12Version: 6.6.0

Really like it but please add Mold Count!!I always see the mold count from the previous day in the newspaper- but I really wish it was available on this app so I could easily access it! Otherwise i love the pollen indicators … like today wondering why my allergies are so bad and the app says ragweed is High!.MjergzVersion: 6.3.1

Much needed updateIt’s nice that I’m not forced to create an account to use the app because I like this app. It definitely helps me manage my allergies better than I do on my own. Reminders are great and so far it seems pretty accurate to how I’m feeling !.Jnag18bVersion: 6.3.0

Great appThe only thing I would change is the time section for taking meds. I take allergy meds morning and night and sometimes during the day. Other than that I really like this allergy app. Thank you..Peridot06Version: 6.13.0

So useful!This app is so easy to navigate! It helps me feel more aware of when my allergies will have an impact and I’m able to problem solve. I love checking in with this app as I also love my weather apps. This is a great tool for so many!.Kiera212KVersion: 6.6.0

Bless you!Ingenious app! Helps you track your symptoms so that you can get an idea what you’re allergic to and when to take action! I find this very helpful living in central California where pollen abounds! Thank you Zyrtec!.OberunVersion: 6.10.0

Great apIf you take less than a minute each day and track your symptoms so that it gets to know what your issues are this is a great app. I mean for a quick and easy app it’s pretty darn accurate. I highly recommend it..MLCONurseVersion: 6.2.1

Pretty Good But,The only real thing keeping me from giving this a five star is I’d love a place to add notes when putting in my symptoms info. I like to be meticulous..K. GoekeVersion: 6.6.0

App issueWhen you open the app it’s sticks to the calculating page and doesn’t move forward.Steveo043087Version: 6.10.0

What happened?The app used to be very reliable, now it won’t even open. In the last couple of months, I’ve uninstalled and reinstalled twice. I don’t know know why it needed updated to begin with, it worked fine. Now it doesn’t..BluesandshoesVersion: 6.3.1

So far so goodSo far this app has been a very good source of information. My pollen allergies are really bad in the spring. This has helped me keep track and I love that it reminds me to report symptoms..GeneonosisVersion: 6.3.1

Super Helpful App!A must have app for people with allergies. This update was definitely needed - works amazingly well now and looks great. Super helpful in tracking the pollen count and managing my own allergies..RunnerBenjaminVersion: 6.3.0

Great AppMy doctor recommended this app to me and it is very useful. It helps me manage my daily allergy issues and I hope this helps others..Dr. T2fierce4uVersion: 6.9.0

Helpful informationI really like the app but I wonder why it never asks about headaches which accompany my allergies until I sneeze them away..MiaJuneAvaMichelleVersion: 6.3.1

How to get the Rewards“ Should Bye the Newspaper to get the Coupon might help out again “- Will the App have Coupon in the Apps alway the time “!! Or Not Just fake App”!!.CatsanddogsVersion: 6.6.0

Not working but love itThe app is not working can you guys fix it thanks I love it it been helping with my allergies a lot I use it everyday..Jujubug12Version: 6.6.0

HelpfulHelps me track my allergies. Would definitely recommend.Lindsling1234563452Version: 6.2.1

Work moreI like this app. but it just didn’t work a lot of the time this week I think it worked three days..LeeelectricalVersion: 6.6.0

Great when it worksI really liked the app, great tracking both counts and medications. Then it just stops loading for a few days.Nnmama1Version: 6.5.0

Love this app!!This is a great app for me. this is my first spring with allergies and i’m stilll not sure what i’m allergic to specifically but this app helps me track my symptoms and tells me the pollen newscast which i love. i recommend this app totally!! one improvement could be the list of pollen allergies and maybe a way to help people that don’t know their allergies.Drama whale unicorn yayVersion: 6.6.0

August UpdateCongratulations app team on fixing all previous issues and making this app 1000x better! Awesome job.CarlsinocVersion: 6.0

Great appLove this app! Also the customer service was very attentive to concerns I had. I will continue to use this app!.NelobosVersion: 6.6.0

Fantastic AppThis is exactly what we were looking for. Thank you Johnson & Johnson for anticipating our needs!.Td2000000Version: 6.11.0

Getting worseUpdates now insert prompts to log allergy symptoms in the way of just trying to see today’s pollen count. And now it just spins without opening ….CshepardVersion: 6.5.0

Not sure about loggingLogging symptoms sounds good except that I already treat symptoms with allergy meds. I’d like to personalize results but I’m not going to stop treating my allergies so that I can log symptoms..AtomicbirdVersion: 6.10.0

WorksHelps warn you of upcoming allergy issues and especially asthma.Catt7333Version: 6.9.0

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ZYRTEC® ALLERGYCAST® Negative Reviews

This app is almost as annoying as my allergiesI have had this app installed for years, but I never recall having an issue with signing in. Now there is no place in the app to sign in, only create an account. When I try to create a new account it says to sign in with my existing account info. Problem is, there’s no place to log in, only create a new account. Dumb. Also no place to retrieve existing login info, like forgotten password. But of course that’s not since there’s no place to login. I’m sure I can find the same allergy info I can get with this app from another source I already have on my phone. I don’t see the point of keeping this app installed when I can only access a limited amount of features..Jolie RougeVersion: 6.5.0

Would be neat if it workedSeems like a cool concept. But the app is so incredibly slow. It worked fine when I downloaded and before I created an account and logged in. But now after logging in, it’s virtually unusable. You see the loading/splash screen stay there for 45 seconds. Eventually the app opens and I try to submit my symptoms, but I get the loading screen again. 60 seconds go by. Maybe it’s a cool app and maybe it would’ve loaded eventually, but it seemed frozen to me, and I don’t have the patience to spend 10 minutes every day just to enter a couple of symptoms..Mac Guy 13Version: 6.6.0

It was great a couple years ago now it won’t loadThis was hands down my favorite allergy app. I used it for years without issue. Then 2 years ago it started crashing every time I tried to open it. It was updated and the new issue had became logging me out and forgetting my password each time. Then updated again and now it just spins and says “calculating” but never loads. This has remained over the last 2 updates. I wish this worked like it use to. I still keep it on my device because I hold out false hopes that one day, this will be just like it was years ago..JbfroemblingVersion: 6.11.0

Allergen information is helpful, BUT symptom tracking is terribleThe allergy predictions is helpful. That’s why I added the app. However, the symptom tracking is silly. I have year round allergies, and my most common symptoms aren’t listed as options. This makes the fact that I’m asked to log my symptoms stupid, since I have to lie about my symptoms if I can’t any type of prediction data for my allergies. 🙄 I never have watery eyes or a runny nose, rather my eyes and nasal passages dry up, and my throat is dry. I get an asthmatic cough induced by allergies, and that’s not an option. My ears are sometimes more congested, (and swell), and they ITCH, and that’s not an option. I get sinus headaches when my allergies are bad. Not an option to log. My eyes swell and dry up when my allergies are bad. That’s also not an option. Sometimes my skin is itch when there’s too much pollen in the air too. So unless you’re going to add more symptoms into the app, I agree with others-the symptom tracking is annoying and not helpful..Manderlyh1981Version: 6.2.1

Never mindBy now insisting that we HAVE to have an account, so you can track our symptoms or whatever, you’ve pushed it too far. I want to know what allergens are present in my area, not to have yet another Big Brother tracking my ever sneeze. Deleted. Just got a reply from the developers saying, “By creating an account we can improve the accuracy of your allergy predictions for more detailed recommendations.” What a bunch of BS. There is no more reason to create an individual account with contact information and a password for an allergen report than there is for a weather report. Forget it..Bev09againVersion: 6.0

Data inaccurateI was having a difficult time with my allergies today. I received a pollen alert from two of the weather apps I use - Weather Channel and Weather Bug showed high pollen levels of 10.3 out of 12 (severe). When I went to the Zyrtec app to log my symptoms, it shows pollen levels as 4.3 (mild). I confirmed the app is using my current location. I’ve used the Zyrtec app for years off and on, but I’ll be deleting it today. It doesn’t appear the app is being kept up to date..AprilWoVersion: 6.14.0

Doesn't do muchYou can enter a lot of symptoms in the daily diary, but there's not much benefit to that. There's little information about local allergens, the forecasts continue to say no/low allergy day during peak allergy season, and overall it just feels like there's no data supporting or benefit to the entry of all your symptoms. Stopped using it after entering data daily for 2 months when it gave me nothing useful..Poppa bear 2016Version: 6.10.0

What happened?This was one of my favorite pollen apps. After the last update it only shows grasses and a low pollen count. I know for a fact the trees are pollenating all over the place and the pollen count for my area is high. I dont know where they are getting the info from but it’s incomplete and this app is now useless to me. Please do another update with correct information. Thank you..Hlavka1379Version: 6.6.0

GlitchyApp worked great at first but now one week in I’m experiencing glitches. I can’t move past the screen where you log your medicine taken that day. I’ve tried selecting every option but keep receiving a prompt that I have to select an answer. Without the ability to complete the daily log the app isn’t much use. Too bad!.Sasher11111Version: 6.0

Not very reliable or user friendlyHalf the time the app won’t open even with it being updated regularly. The app used to be easy to use but there’s always someone with a better idea!.BigbsvoVersion: 6.5.0

Was good, now terribleThis was my go-to app for good information based on types (elm, etc) and local allergen info. Now you can’t even launch it without creating an mandatory account, insisting you’ll just love being a part of their “community”. Sorry, that’s absolutely not an option. Useless now..GMilliornVersion: 6.0

Not WorkingSince UpgradeThe application will not even open on my iPad or my iPhone after the last upgrade. It’s time to release something to make this fixed immediately because it’s not working. I’m gonna go to a different app to get my allergy count since this seems to have so many problems!.NCTimVersion: 6.0

Lost its wayUsed to depend on this app and it was very effective. Unfortunately something changed dramatically and it’s not even close. My car is green with pollen but this app has been consistently showing LOW pollen count! Look somewhere else for your allergy information..ZzzzzzzzdzźVersion: 6.9.0

Unable to log medicineCan’t get past the medicine page to get anywhere. I’ve checked updates, deleted and readded the app. If we log an issue here in the app, why do you ask us to go to the website? Logging it in here should be issue enough for you to fix it..SabjVersion: 6.0

App issuesApp was working fine until this last update. Now I can’t get app to come up. Already tried removing app and re-downloading. It’s not working. Hopefully this issue can be resolved sooner rather than later..Pammoen91Version: 6.10.0

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