Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery.
And…
ABOUT CHIPOTLE REWARDS
• Members bank points automatically for in-app orders.
• In-person, scan the app to earn points and redeem rewards.
• Redeem points on Food, Goods and Giving in the Rewards Exchange.
• Set a favorite reward to track points as you go.
• Get rewarded faster with extra point offers and early access to new menu items.
• Oh, and let’s just say… we won’t forget you on your birthday.
FEATURES
• Pick up quicker with mobile pickup shelves and Chipotlane.
• Or, get your food delivery bought straight to your door.
• Try tasty menu items you can only get in-app or online.
• Get your faves faster with saved meals and recent orders.
• Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
• Low gift card balance? Split the payment with another card.
• Pay your way with Google Pay.
• See your sustainability impact with Real Foodprint metrics.
• Start a Group Order to invite your squad in on the fun.
• Save your go-to Chipotle locations and food delivery addresses.
Chipotle - Fresh Food Fast Positive Reviews
Support is horribleIn an attempt to get the reward badges I have been going to Chipotle on different days then I normally would and keeping track of my points the best I can. Points show up 24-48 hours after purchase (maybe). When they don’t, you must “Chat with Pepper “, which is a minimum of 15 minutes +. A robot attempts to assist you, but can’t correct missing points. It passes you to a human who can only say the points have been added, it will be 24-48 hours. Problem should be solved, an employee has verified that you earned the points and has correctly added the points into the system. In 24-48 hours when no points are received you must go through the system again. They are corrected again. This time it will take up to seven days. Some points are added, but there’s no way to confirm for which purchase. Still missing approximately 800 points, but they stated that I was given an extra 250 for their mistake and earned 500 from a reward badge achievement. This should make things even. It doesn’t. When I order in your app, it should never miss points or even take 24-48 hours. Your app can instantly accept my order and my payment. Then within a minute send a text/email verification, but can’t instantly add the points. Then it loses the points? I would think that your IT Department could correct this and also show on the app and text/email the points awarded for each purchase side by side or in a running tally..CdhjbvuhegVersion: 10.7.2
Average AppThere are several problems with the chipotle app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in the app, as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via the app options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way.
The Chipotle app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through the app if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together Chipotle, you’re better than this..ModellawVersion: 10.1.0
Festini says it’s great but…I love you chipotle. I love you like peanut butter, loves jelly, nestled in a loaf of bread. I love you like Christians love Jesus, and like Jesus loves me. I love you until the end of time no matter what happens, whether it’s controversy or just good old fashion, food poisoning, I will still love you. I am addicted to you. I just wish, oh, how I wish, that I could teach every employee how to wrap my burrito. I wear a suit every day to look good for you chipotle‘s, and when you wrap my burrito and it’s foiled inside a bag, the foil does not protect it from an incompetent rap. I don’t care if you double rap, what I do care about is when you pretend that aluminum foil is part of the tortilla and throw those wayward pieces of chicken in there after wrapping it. I care when you let him three large tablespoons of juice leak out of the side and watch it and ignorantly try to control it with the aluminum foil and pretend that it will not be there when I open it up. Period I don’t know what it’s going to take to convince you that this is not the way to roll a burrito. It is, however the way to dirty my suit. I love you chipotle even if you make me late to my open house you are worth it. But please, please, please learn how to roll an oversized burrito without getting it all over the place and then rolling everything into an aluminum foil..JamesFestiniVersion: 10.22.3
Chipotle is completely so corporate and all about money they never solve any issuesChipotle was great when it was great but the best past couple years there’s been so many times where getting help with an issue whether it’s for rewards or just to speak to someone or the food quality, there is no help !! I had a burrito delivered through the app and it was the worst smallest thrown together burrito and I was missing 3 tacos I ordered with it as well. I got an e-mail back saying due to high call
Volume they can only provide chips and gauc to me. It wasn’t cheap getting delivery and ordering that burrito and tacos for it to be not even complete and not eatable even completely cold. Also the app for some reason every time I step into a location it wants me to update or won’t let me access my points. Freinds of mine have also had this same issue it seems a bit wierd that these issues happen on purpose. Chipotle use to be great when they put love into making people happy with food. Everything is about money now and it taste that way and their customer service shows this as well. The good ol days are far gone unfortunately..LizaamillyVersion: 10.10.3
Generally good, but scrap the DoorDash IntegrationGenerally I have no major problems with the app. I have occasionally forgotten to select Delivery for my order when I’ve been in a rush, causing me to have to go pick it up (that should be an easy UI fix with a toggle or buttons that stand out) but aside from that ordering is easy.
What I don’t like - related to delivery - is both the DoorDash integration and use of the DoorDash service generally. The integration provides only basic info, then links me out to a website for map “tracking”. It’s a terrible experience, plus while the app shows fairly real-time high level status, the website it takes me to for more advanced tracking g does not. I have to continually refresh the page, and I can’t see any driver activity prior to it leaving the store.
Which takes me to the DoorDash service. They often can’t find a driver (I live in a major city so as a service it suggests they don’t have enough drivers to support demand. Plus their mapping system is terrible. It’s often inaccurate, plus I can’t see that my driver is actually making multiple ops unless I see him go the wrong direction. Totally bad customer experience. The drivers themselves are fine, but it would behoove them to spend a little extra to be supported by a better API/delivery app experience. In fact my meal was supposed to arrive 25 minutes ago, but because of DD it’s super late. This is a semi-frequent thing..TickerTainVersion: 8.9.2
Overall great but with flawsOverall I love the convenience and layout but there are some essential flaws that really aggravate me.
1. The gift card management is AWFUL. Seriously awful. If the gift card you apply is insufficient you can’t use the gift card along with a credit card. You can only use one payment method. I’ve had a $2 balance on my gift card for months because I haven’t been able to use the full balance. Similarly you can’t add an additional gift card to the balance. I have a new gift card but the app won’t let you add to an existing gift card balance. So I can’t use my current gift card or new one unless I pay in store...which defeats the purpose of ordering via the app. Honestly this is the main reason for my low rated. It’s just stupidity and it’s the only restaurant app I’ve ever seen so this. It’s just DUMB. Did I mention it’s dumb?
2. The app always defaults to a certain location, even if you set a certain location before going to order. I have ordered from the wrong location after the app defaulted without me realizing. There are multiple locations on the same street in my area so I thought I had the right location until o got to the store and they didn’t have my order. The people were understanding and gave me my order with no additional charge..Curban222Version: 8.6.0
Sides of lettuce and tortilla desired in app!The app seems great! I just started using it so I haven’t run into any problems yet! However, I would request that the items that you put on a burrito all be made available as sides! A lot of items are available as side items but not lettuce. The trouble with this is that I don’t always buy to eat right away! I buy to eat later or to eat the next day. There is nothing so gross as trying to heat a burrito with old wilted lettuce on it and then have to remove it as wasted anyway. But, I still want lettuce. So if you make it as a side item, I can still add lettuce when I’m ready to eat it. Making the tortilla a side item would also be awesome because the tortilla gets sogged out, weak and then breaks. And then the whole thing falls apart! I can’t always order fresh so I need to preserve as much freshness as possible. Surely you can avoid problems with excess portions for sides by setting up a portion controlled container. I would be so happy for these options to be made available on the app! Thanks for considering this!.TsusjtdkgdkgdiedkhxnditdkgxkpVersion: 10.14.0
Cool update, but still lacking basic functionsI have used the chipotle app since it first came out, every update offers more functionality but there are still so many basic functions missing. For example, I ordered delivery from the app for my office last week. Today I went to look for the receipt to expense the lunch, there is no receipt function in the app and when you try to find info on an order it only forces you to reorder (smart chipotle, but I want the receipt). So I check my email, nope not there either and not in my spam. Next I check for a help or support functionality, again nothing available. After 30 minutes of this, I went to my credit card statement which is not an itemized receipt. Make it impossible why don’t you?
In addition, the new point and reward functionality is fun when you get something free. But the free guacamole has never worked and always says we don’t meet the requirements- however it doesn’t list what those requirements are. Luckily the free meal works or it would be completely useless. Then the bonuses section of the app has never been filled with anything, if you are going to create and showcase a section on an app then you should use it..D-Raven92Version: 8.4.5
Better to get food in person!!The app isn’t the problem but it is the execution by those working in the restaurant. We have ordered a few times now online to get our order to go. Each time it seems to get worse. The orders the first couple of times were labeled so we knew whose food was whose. Tonight nothing was labeled. The portions used to be normal as well but each time the portions we have been receiving have been less and less. I like a double meat burrito with no rice. Usually my burrito should be bursting at the seems when I get it in person. Tonight my burrito was about half the size it has been in the past. When you are paying upwards of $14 for burrito with extra meat you should be getting a good sized burrito. Other problems with the online order were thing s like the kids chips and drinks were not I the bags they you couldn’t check very easily because they were all taped up. So I had to assume they were on the bottom somewhere but they were not there. The only way to really get why you ordered is to have them make it in front of you. Otherwise it is too easy for the those who are preparing your food to just give you whatever they want to. We will not order online again..RufannmamaVersion: 10.16.0
Lacking basic functionalityI love the convenience of being able to order food by an application and have it ready when I get there.
However, the chipotle app leaves a lot to be desired.I had purchased a gift card and loaded it onto my app, but when it got down to only seven dollars, it proved to be very frustrating because I couldn’t make up the rest of my order with another payment. I had to go to the store and have them scan the app in order to remove the remaining balance on the gift card and clear it out. The problem is, the folks in the store are not that well trained and it took three times of doing that in order to make it show properly.
Also, even if you have more than one gift card, you have to remove one before you can add another. Once again, very inconvenient.
It’s also very frustrating that you can’t order a vegan salad without the guacamole and get credit for that. If you aren’t ordering a two dollar add-on, then your order should be two dollars less.
And finally, you should have the option to make something light or extra for every option. Sometimes I can and sometimes it says I have exceeded the number even though I basically ordered the same thing almost every day..TaleciVersion: 7.5.0
Could be better, but it’s not, yet anyway!!First off awesome food! Cool restaurant concept. However, this app is still flawed. I’m a fist time user and it was a cool way to order so I could get what I wanted, the way I wanted, and just go in and pick it up. That’s the point right? Also getting rewards is kind of cool as long as you get to use them. Nope!! I used my chipotle gift card though the app, it said the card was empty. That was a bust. I still had a balance on my card but I had to go in to the store to use it. This making the app absolutely useless. Couldn’t use my reward, had to reorder again. I’m betting if I send my debit or credit card it would have been just fine though. So from that perspective it is probably a useful app. I’ll have to try it with out the gift card though. Maybe I’ll get to use my reward, assuming it says I still have one or two. Keep trying and maybe add a way to use or get rewards by showing the app rewards and linking it to your customers receipts. So the get rewards if the app fails to do what it says it does. Trust this review it fails to do what you’re saying the app update says. Thank you, disappointed. You will get there eventually, one can hope..TandgnVersion: 10.20.0
Easy to use but needs workI generally use this app to order food online so that I can skip the line and just pop into the restaurant. I never had any incorrect orders based on what I ordered through the app, so that is good so far. My orders are usually on time as well. I haven’t used the delivery option yet since I’m a bit hesitant and it’s pricey.
My only main issue with this app is the rewards program. I order online quite often, meaning that I should receive points each order. I wait 24-48 hours after each order but I continue to never receive any points. I contacted Pepper (which was an annoying long process), then I was further assisted with an actual team member who was also not able to help me. Then they proceeded to pass this issue on to another team. That team never reached out. Later on I received an email saying I got 250 points because they “made a mistake”. In reality, I should’ve gotten over 400 points, but it seems like this issue can’t be resolved properly. It would be nice to earn actual points and use them since I signed up for this.
Other than that annoying issue with rewards, the app is super simple, customizable and does the job..BellakmbyVersion: 10.18.2
Forced updates are slowing down storesGreat app but needs to be rearchitected so product additions don’t require an update. No reason the app can’t hit a live database of current products. I do not need to be on the bleeding edge of burrito-app features at all times. 9/10 times I’m using this app to scan my acct in store. Forcing an update means I’m standing AT THE REGISTER hoping it’ll download in time so I can get my points, potentially slowing down your lines and/or forcing me to enter it manually after. Short version—either 1. green light a few versions back or 2. let people scan their rewards so long as they’re within a few versions. Just place the version check after the login and give me my scan button on the “you need an update” screen. UPDATE: Good on the team for adding the “scan” button to the update required page, resolving the above issue about holding up lines in store. Good on Chipotle app team for their commitment to hearing feedback and improving..ColinyewestVersion: 10.18.2
The app itself is pretty cool but chipotle do better.We ordered off of this app only to realize 30
Minutes later our order had been canceled... no notification or explanation as to why. I had to click on the “where is my food?” Option to see (since it hadn’t came even past the estimated time!) where it was at. When we investigated further we saw that the app had charged the money anyway?!? Like what? If the order was canceled, refund the money. We then called up the chipotle we ordered from and they told us, a door dash employee had came to pick up the order but the chipotle location said they didn’t receive it...🤔hmm. How could that be, if the door dash employee received it & went to that chipotle to pick it up... how could they not have received it? If Chipotle is the one billing us.. how could they not have received it? come to find out they did have it in their system. They were just lazy and didn’t want to take the time to search for our order or make it. We ourselves had to leave the house to pick up the food/ get out money back. all in all Chipotle make sure your employees don’t try to scam people and act as if it’s all door dashes fault when in reality, they are at fault. Period..XokenyaVersion: 6.2.1
Bare bones works wellOverall that app is OK - because at the end of it I get my Chipotle!
1.Frequent issues with Chipotle app needing me to log in again. This is quite inconvenient considering the only time I’m using the app is when I’m about to pay for my order and get the rewards; this ends up with me either furiously trying to figure out my password again in the moment or just saying “screw it” to the rewards points.
Solution: might be helpful to have a TouchID option for sign on - or reduce the frequency you have to log in to use the app.
2.You can only load one gift card at a time! As a hungry healthcare worker trying to get some food on the fly for my family and me, this is impressively silly because I usually need to pay in amounts larger than one gift card, but also have other gift cards I can add if only I was able. So now I basically always have to pay with my credit card some small amount, even though I have gift cards available...which is an upsetting flaw. Other large chains like Starbucks and Chick Fil A have figured out how to keep a sum of money on the app accounts.
Solution: might want to try to do the same thing as other large chains.VandykebVersion: 8.3.5
Okay AppDecent app but very inconvenient that every single time that there is an update (which is often) you have to sign in with your credentials all over again. It’s the Chipotle app, I don’t necessarily remember my sign in, so I often find myself having to go through the entire forgotten password process. It makes me not want to use it anymore.
Also doesn’t have the same options as actually going to the store. At the store you can put anything into a side cup which I often do with cheese, this app does not have the option to do that. You can’t add a side vinaigrette or any of the Tabasco sauces they have which is extremely inconvenient. You also can’t ask for taco shells or small tortillas on the side. I also feel like pricing has gone extremely high for some reason, I was about to place an order for a chicken bowl (single serving) with chips an guac and everything including delivery (not tip) came out to $18 ?!? That is an absurd amount for one person. Needless to say I’m passing on lunch today and will only order when I can pass by the store which isn’t very often as I work from home full time..BasedenizVersion: 10.1.0
Love the app specifically, howeverI think the app is very well rounded and very easy to use. I love the random names provided when shuffling through the different names to call your “usual” order, very thoughtful and detail aware. My only complaint/constructive criticism is to add a completion tracker, kind of like DoorDash or dominoes pizza tracker. Once I place my order, give me updates on when my order has been received, when it is being put together and the MOST import, when it is actually complete. I know chipotle stores are always busy, so I know things get backed up with rushes, so if there is a delay in the online order being completed, send a message/update on the app/cell phone number associated with the app to notify the online orderer. I’ve used the chipotle app three times and every single time I’ve showed up to the store location to pick up my food, it’s never ready. No matter how busy or slow the store is. I LOVE chipotle, but this would be a phenomenal improvement to the app and customer satisfaction. Thank you for your hard work and care, much appreciated! 🤍.Jerdan 💁🏼Version: 7.7.2
Location IssuesOverall the app is great, my issue only concerns delivery. The app automatically send my order to the location nearest to where ever I want my food delivered. This is really awful because the location closest to me is garbage, and they in no way reflect what Chipotle is about. They run out of guacamole hours before closing, and rather than make more they just don’t let people get any. If you’re ordering for delivery this can be a problem because they’ll have to refund the card you used which can take several days to complete. This location also skimps on what they give you, so when my bowl comes it’s not full, and there barely any of certain ingredients. There’s a location only 0.5 further in distance and they give excellent see is but if I want to get food from them, I have to go there myself which I don’t always have time to do.
I know this feature is in order so that people don’t order from too far away, but it’s only 0.5 miles further. Please chipotle, do something about this issue of not being able to pick a location for delivery..If Jimmy k go as ig ehdVersion: 10.7.2
Payment methodsI received a gift card and wanted to use it on an order I placed online for delivery. My order was more then then the gift card so I planned to pay the difference with my credit card. The system kept saying I had insufficient funds and to reload my gift card at the restaurant.
I called the restaurant and spoke with the manager who told me to pay with my credit card first for the balance over the gift card. I confirmed with her that I would be able to put in a dollar amount when paying with credit card. She said yes and stupidly I believed her. When I selected to pay by credit card it didn’t ask me an amount it charged the full amount to my credit card.
When I called the restaurant I told her what happened and she said “oh, do yuh want to come in and place order to use the gift card. If I wanted to go to the restaurant then I wouldn’t be placing an order online for delivery!
This is a stupid system where you can’t use the gift card along with my credit card..2017ZeroVersion: 7.5.0
Card Scan IssuesAesthetically, functionally, and in just about every way, I think the Chipotle app is excellent. That said, I have an issue with the “Scan Card” feature when adding a payment type: I place my card within the border of the green lines, they all sync up for just a moment, and then... nothing happens. I have tried on probably 30 or 40 different occasions to use the Scan Card feature to add a payment, and it has worked exactly 0 times. Am I the only person who has had this issue? I skimmed the reviews and couldn’t find the same complaint but it’s entirely possible I just missed it. I’ve tried different cards, surfaces, lighting levels, and holding the card(s) different ways, all to no avail. At this point I feel like it must be a software issue. That one blemish on an otherwise stellar app is why I drop a star.
(Realistically I’d give it 4.5 and not dock a whole star, BUT this is a pretty common feature in other apps and I can’t imagine it to be a difficult fix. Seems like the app software equivalent of a typo in a professional email.).Da AwesoME MUZIK lUVERVersion: 7.1.1
Add all optionsPossibly the most avid Chipotle eater of all the Chipotle eaters. Strictly writing a review based on your app- 1) PLEASE for the love of all things burrito, add an “add vinaigrette” option for ALL things (not just salads- even if you have to charge, trust me, it’s that good)! It is so delicious and it is the maker of my meal! 2) PLEASE allow a large quesadilla to be ordered via the app! I know it “may not travel well” but that’s the risk we take when getting Togo instead of dining it. It’s just as delicious to me no matter what! These two things keep me from using the app and I eat chipotle 3-4 times a week! Being in this business as well, I know all the apps and delivery services do relieve some labor from the in store and phone calls, the app is very user friendly and I’d like to use it as much as you all would like guests to use it, but us Chipotle addicts need a little bit more options on it! Thank you! Also it could use a “problem with order” option. I know it sends through DoorDash but it doesn’t link to their app to let you review, so you all may want to add it..Mkpic6Version: 8.3.1
Love this app!I have used the Chipotle app in both the U.S. and Canada and can say it is one of the best around. I have never had any issues placing my orders and think the user interface is intuitive and easy to use. It is also visually appealing and I enjoy that am able to see pictures of the individual ingredients, which is especially helpful when ordering for/with family members who want to “see” what they look like (it helps replicate the in-store experience in a digital setting). I also enjoy the rewards portion of the app and seeing how many rewards I have. I’ve always loved Chipotle as a business and hope they introduce more gamification into the Canadian app over time. In the meantime, though, I am 100% happy and always recommend the app to my friends/family..JillT2Version: 10.30.0
Make it make senseI live in Canada and I have the app and have used it with no problem in the past. Today for the first time, I got a notification on my phone from the app saying I can get free delivery until August 29th. Sweet! I haven’t had lunch yet, so I’ll order and get it delivered to save me a trip there…or so I thought. I put my order in and select “delivery”. I put my address in and it tells me “sorry, we can’t deliver to this address”. I tried about three times and got the same message. Why send me that notification (first time I even got any kind of notification at all from this app actually) if it won’t even work where I live? That’s like putting a coupon in my mailbox for the restaurant location, going to the location and using it, and the location decides not to honour it. Please fix this….Shamelessly namelessVersion: 10.2.0
Apple wallet not workingTried uninstall and reinstall but still no luck adding the reward card to Apple wallet..Will0323Version: 10.17.1
Error when trying to order favourite itemCurrent version of app, on iOS17.1, giving “something went wrong” message when trying to order favourite item - but NOT when I rebuild same item from regular menu..Konrad74Version: 10.29.0
Always updatingIt’s really annoying that the app needs to be updated almost every week
👎🏼.PhotoqueenbeginnerVersion: 10.28.0
Easy App to useThis is a easy app to use and has a nice UI. Love the free rewards as well..Kevin_AbdallahVersion: 10.27.0
It’s so amazingThe app is quaaaads.Swaggyp21Version: 10.26.0
Aced itFantastic app. Greatest food app ever. The benchmark. I should pay to use this app. Every competitor should poach the developer of this app. I enjoyed the app almost more than my meal. This app has ruined me for all other apps. I may never order anywhere else ever again..CmerriamVersion: 10.25.0
I 👨 LOVE 💕 CHIPOTLE 🌯😋 😋 😋.100% funnyVersion: 10.25.0
I love chipotle! Great food! Fresh! Always accurate!I love chipotle! Great food! Fresh! Always accurate.Dani & DarrenVersion: 10.24.1
Yummy chiptoleChipotle is so good I enjoy burritos and chips they are so yummy in my tummy. I devour chipotle every-time its so good. The app is so good cause I love food and its so yummy in my tummy it slayed babe. It slayed like a queen and i really enjoy eating it.Lil Micky ZEE ZEEVersion: 10.22.2
Good place, app a bit convoluted to get around, can’t get out of historyOnce you done your way around it works generally. If you look at your points history you can’t get out; at least on one of my phones. You have to force out the app..Quantum ChrisVersion: 10.22.3
Convenience is KeyReally like the convenience of the walk/up window. Staff are courteous and helpful!.K Why Me?Version: 10.20.0
Smooth appVery smooth app, great design. However, I wish it asks me to verify my location before placing the order. It’s happened more than once that I put an order to the wrong location, as I live in the middle of a couple chipotles. It induces quite a bit of stress trying to contact customer service to cancel the order (great customer service btw), and it causes food wastes as well.
Would really appreciate this feature!.Plumsauce_Version: 10.20.0
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Chipotle - Fresh Food Fast Negative Reviews
Love the food, very disappointed with the appMy family and I love Chipotle and we eat it at least once a week. I am always very good about scanning for my reward points. I keep my receipt to make sure I get my points, especially when the whole family gets a meal. I have made it a habit to screen shot my total points right before I scan for points. Way too many times the points never show up. I then go through the steps on the app inputting the receipt information. Several times nothing ever changes. Trying to get to talk to a person about the situation is very difficult and time consuming. I usually end up never getting my points. In this day and age where everything has gone up in price the rewards program is very nice to have. It can help with some of the cost. When my family of four all get a meal and we get a side of guacamole or queso and chips, it is at least $60. I don’t understand why it should take so long to update points.
Another thing I do not like about the app is that it only tracks online orders. Every time I order at the restaurant and scan, it does not show up on my purchase history. This would make it a lot easier to keep track of missing points.
Also, I have always thought the way Chipotle process payment at the restaurant is very odd. They hand me my receipt before they have even processed payment. Many times they end up asking me to tap or input my card again because something went wrong.
Chipotle, PLEEEASE fix these issues..MCM 4 ChipotleVersion: 10.30.0
AWFUL!!!I went to order from the app and kept getting a “Something Went Wrong” message. After several attempts trying different changes I got in my vehicle to just order in person. When I walked in there was a small line of people and when I asked a patron if this was the end of the line to order she said that you have to order online or in the app. I went to an employee and explained that I had tried to order multiple times and keep getting the same error he told me that their network had been down for at least 30 minutes and will not be back up for another 20 minutes or more. I then asked if I could just give him my order and he said no, you have to order online or in the app. I then said that you just told me the network was down and would not be up for 20 or more minutes. His response was yes you will have to wait till the networks back up until you order and then it may be an hour or so before we have the food ready. At what point does common sense come in to play?! I wasted time and effort to get a ridiculous response and was turned away to give my business to another establishment. It is not all the employees fault. If Chipotle had a network issue then they should shut down the app and the website stating that there’s an issue and not let the customer feel like they can place an order when there was no way the customers were going to be able to place that order. The whole experience has soured me towards purchasing any further meals from Chipotle..IccanobnadVersion: 8.14.1
Canceled OrderI ordered a delivery order at chipotle at around 9 one night and they closed at 10 and about 30 min later when my food was supposed to be arriving I got a notification that my order was canceled. So at this point I was thinking why did it get canceled if they don’t close for another 30 min and I already placed my order well before. I then proceeded to try and see why it was canceled and if I could place another order but the only way to make any complaint after a certain time is talking to a AI named “PEPPER” and it made me run through hoops and loops just to submit why I was talking to it. Also Every time I submitted this info I would get the same message saying “Unfortunately, I'm not able to process your request this time. 🤔
Please reach out if you ever need any assistance in the future.” And then the chat ends and that’s the end of it. So I finally was able to see how long it would take for my refund to get back to me and once again “PEPPER” said it would be 3-5 business days and yet it’s been 7 days and still no refund and because it got canceled the charge is still pending in my bank so I can’t dispute the charge there which means I’m just out of the money until chipotle can fix it on their end. Overall Chipotle needs to add where you can chat with REAL people who have the power and recourses to handle situations like this properly instead of leaving it in the hands of an AI who doesn’t know how to resolve things..Zay.WVersion: 10.17.1
Needs important improvementIt’s too easy to order Chipotle to the wrong location. In fact they automatically select the location as the last one you went to. If they are going to auto select a location for you it should be suggested and made clear AND it should be the one closest to you not the last one you went to. I have ordered chipotle to the wrong location too many times and the problem is that once you place the order there is no way to find your receipt. It has sent me a notification after I’ve placed the order that they “think I’ve sent it to the wrong location” but the notification goes away immediately and like I said there’s no way to get to your receipt or change the location. So it’s pointless. Because of these careless features or lack thereof I have unnecessarily wasted money and food. The BIGGEST problem with Chipotle and the app is that once you order you cannot call the store or contact support. They have an AI system called Pepper who is absolutely useless. I have had to-go orders that were made incorrectly and it is impossible to contact the store about this and ask for a refund or for the situation to be rectified.
You can’t even contact the app developer about the issues with the app. When you click that prompt on the App Store it brings you to Chipotles website and there is no option- only options are to talk to stupid Pepper and other irrelevant options..AnschnitzVersion: 10.18.0
Rewards is So Fundamentally Broken as to be indistinguishable from FraudOrdering is fine. It’s a food app and operates as you would expect, and it supports Apple Pay. Good. But the main reason to use it is Rewards Points and this is a bizarre program, badly implemented. Specifically even though Chipotle knowns what you ordered—you literally used their app!—and that you paid, it takes “24–48 hours” to get points. Why? Are they harvested from unicorn tears? It literally makes no sense and it boggles my mind that this program ever saw the light of day. Worse, the fail rate is high: I think between 10% and 25%. Is it fraud? No I honestly don’t think so, but it’s so pervasive it must constitute willful blindness as there is *no way* Chipotle doesn’t know this. You can claim them, and they direct you to their chatbot which basically reiterates the “24–48 hours.” Trying regular contact form? Not working today. In short, they don’t award a significant minority of purchases, and if you are part of the minority dedicated to tracking it, they make it as difficult as they can for you to do so. Such skeeviness over a free burrito, at a number of points they increased anyway. It’s such small potatoes (small tacos…?) but this is a company that would love you to believe how ethical they are. Uh-huh. So: a perfectly decent burrito. A functional app. But the reason to *use* the app, being the Rewards Program? Shockingly bad..AlexgjohnsonVersion: 10.22.3
Very frustratingThis app would not let me move on until I selected one of 3 ways for The App (not me) to select which location I want IT to chose. None of the 3 are how I want to place an order. I would prefer to manually select a store each time because if I’m picking up I am out for work and may want to pick up either close to a location I will be, close to my office or home. None of the 3 options will let me do this. AND mark my words I guarantee I will place an order, glance over it and miss something because I’m in a hurry and the order will be sent to a store I did not intend (because I have done this before on similar apps). I know that’s ultimately my fault but it wouldn’t happen if I could manually select the store location I want. Also the app should tell us if the location is out of something or the team should have a way to update it to remove options they don’t have. I order crunchy tacos only to get there and discover their fryer was down and had to make a different choice. Clearly not the end of the world but i didn’t find out until I went up to the counter to pick up so obviously the order wasn’t ready, the point of the app is to save time when I’m in a hurry and if that can happen it would have been faster for me to just go through the line and place an order the regular way. That way it easy to say light salsa too.
I’m not sure I’ll use the app again....VML214Version: 7.0.5
Chipotle has gone downhillThis is a review of the app and the in-store policies. I used to take the kids to Chipotle weekly and on road trips because the food is relatively fresh, quick, and not too expensive. Unfortunately, over the past year or so the management, service, quality, and cleanliness has declined and it is essentially McDonalds. For example, you can order a small quesadilla kids meal but can no longer order a small quesadilla (my kid eats two, so the only solution is to order a whole second meal. You can order a large quesadilla, but only on the app. Do not ask in line to order one, they will say no. Today I visited a Chipotle that was filthy, food all over the floor and on tables, they were out of 3 soda types, knives, and small tortillas. It’s Wednesday, so not like a busy Saturday night either. I ordered kids meals, but since they didn’t have the small tortillas, they my couldn’t make quesadilla. I asked them to make with what they have (large tortilla) and they said no (I guess I’d be getting extra?).I asked to cut the large tortilla in half so I don’t get “extra” for free, they said that would “take too long”. I asked if she could ask the manager, the manager said no without even looking up at me. And not to pile on, but the rice was undercooked and crunchy. Absolutely terrible experience and this is at least the fifth in a row..Infrared68Version: 10.18.2
FrustratedI ❤️❤️❤️❤️this place & eat here so much
That I switch restaurant locations at times cause i go so often! I love getting points each visit they build up fast .. but that’s about all I can do with the app is scan at the check out . I can’t order from app , can’t put a favorite in off the menu into app even after I’m home page its an option because it does not store my orders in its memory! Never any specials in my area EVER( to get faster points) Even with ordering from 3-4 places in south jersey and two places in Manhattan.. almost daily ! IF I could place an order with my app ... when I go to check out in app ( I think you can pay with a card only) it charges me more .. says ordering for the first time $2.50 or a little more . Another way for getting faster points .. “try something new ... or favorite something new... well that’s stated on the home page only but no place in the app opens that offer up to use. I’m ok with walking in to order If I had to rely using this app to order.. I would Not be able.. like what if .. who
Knows if something happened and I was unable to walk in and my cell speaker was broke .. i could not call an order in .. I couldn’t order via the app .. I’d miss chipotle hugely .. I’d have to go elsewhere! Thinking 🤔 how many missed costumers... due to issues with this app ?.Memom2fourVersion: 7.6.0
Easily HackableWant to get your Chipotle account hacked into, where your payment information is stored? Then this app is for you! Now, with Chipotle’s app, hackers can bypass your password, no matter how impossible it is to guess, and access your account, easily, all without asking you to verify the log in! Once they’re in, they can order unlimited mobile orders in a few simple clicks, on YOUR debit card! How incredible! When you check your bank account to find that you have all but $5 left, and that hundreds were spent on Chipotle, you’ll be thrilled. You’ll be even more thrilled when you can’t buy simple necessities for over a week because you’re waiting on the fraudulent charges to be refunded and for a new debit card to arrive at your door. The best part? Chipotle doesn’t do anything to help you out when you contact them for help, and you wait over a week for the email they said they would send to you, but never did! When you share your story, you’ll find out that this happens really frequently, to people all around, and Chipotle has done nothing to increase their account security. So thanks Chipotle App, now I’m broke, AND starving, because I haven’t been able to buy groceries in over a week! I hope whoever ordered $100s worth of Chipotle with all the money I had left really enjoyed their meals!.Maggie 💕Version: 10.9.0
Location selection and cancelling ordersYou’d think I’d have learned the first time this happened but I didn’t. I was out of town, but wanted to place an order for my kids and hubby who were at home to go pick up. I have a favorite location selected so it should default to that location, right? (Otherwise, what’s the point of having a favorite location?) So I place my order and it doesn’t ask me which location I want until the very end. And of course I missed it so now my order is going to the location near me, NOT my favorite location (near home). THERE NEEDS TO BE AN OPTION TO CANCEL AN ORDER IN THE APP!!!! I should not have to search to find the phone number of the wrong location to call them and tel them to cancel my order. But then again, if it would just DEFAULT TO MY FAVORITE LOCATION, this wouldn’t even be an issue. Or at the very least, in BIG BOLD LETTERS ask me BEFORE I PAY to confirm which location I want my order sent to. I enjoy the convenience of ordering on the app and my god being ready when I arrive, but you really need to fix this. Either make it say “DO YOU WANT YOUR ORDER MADE AT YOUR FAVORITE LOCATION” before paying, OR as the option to cancel an order on the app. I called that store that my order went to and told them I made a mistake and I needed to cancel my order, but somehow I never got reimbursed. And that is why I give this app 1 star..LaurelfeckoVersion: 8.12.1
Continued Gift Card IssuesThe app just doesn’t seem to want you to use gift cards. There has been a problem for weeks of it not showing any gift card balance, which support told me was going to be fixed. Still not fixed. The bigger issue for me is that I can’t load multiple gift cards. I LOVE Chipotle, so family and friends often give me gift cards for birthdays or Christmas. But when I have a $5 balance on a card thru the app (when it was actually working!), I can’t load another gift card to get it high enough to actually make the purchase, and there is no ability to split the payment between the gift card balance and credit card. The “response” to this is to use the small gift card balance toward a purchase in store...which makes the app pretty pointless! If I can only make 50% of the orders I would like to via the app, and the app itself is apparently unreliable, what is the point of the app? It is not a tall task to add the capability to load multiple gift cards or split the payment between a gift card and credit card (in fact I think the early versions of the app HAD that ability), so why is this still not a thing? I will eat Chipotle either way, but the point of the app is the convenience, and I find the continued neglect of the payment portion of the app supremely disappointing..Onthemove2thechiVersion: 6.3.5
Won’t refund orders it cannot fillThis appear to violate apples App Store policy.
We have recurring issues with a store that accepts orders even when it has run out of ingredients. We stopped using the app because it was constant. We tried again after new store management appeared to fix the issue after walk in orders. Once again? Ingredients missing, some informed some not. Entire order has serious issues with missing ingredients (no one wants to place orders that get partially filled by these nobs). Restaurants cannot issue refunds. Pepper, the chat bot, is dysfunctional and barely understands English (or German). When you work through the refund request, Pepper doesn’t refund, she offers free items that the restaurant can’t fill. How that fixes anything? You need a live agent to confirm, and try mysteriously lose connection. It takes forever to get an agent and then you need three to tell you that they won’t process a refund straight out. That is an hour wasted on these corporate thieves. Now you need agencies like the BBB to get a refund from an order that Chipotle knew when you placed it that it couldn’t fill?
This is the worst company I have ever dealt with, and I spent 20 years chasing down actual terrorists. At least they were honest about what they were..Gree0232Version: 10.29.0
They don’t show item availibilityChipotle has repeatedly, and willingly given me and other people I know incorrect orders. When they run out of things and you order on the app, they don’t call to tell you that they’re out, or have item availability at the location on the app. They just straight up won’t give you the item and don’t tell you, and most of the time you don’t find out until you’re already eating it. Today I ordered chips and queso on the app. I didn’t get the chips because they were out. I wouldn’t have gotten the chips and queso if I had known they didn’t have chips? But they said I have to go through customer service online to get a refund but they wouldn’t give me a refund, just a reward for a free drink? The chips and queso I ordered was $7 and a drink is like $2. I also ordered steak and white rice in a burrito and got chicken and brown rice presumably because they ran out, and obviously I wouldn’t have found out until I took a bite of my burrito so they just put whatever in it. Huge health violation, what if I had an allergy? And this isn’t the only time they’ve done this. This has happened to me and other people I know multiple times… it would just be nice if they could show item availability BEFORE you spend the money, it’s ridiculous..Mr.muffins -.-Version: 10.28.0
Download this app if you want FRAUDIf you have this app do NOT save your card information on it. Manually enter it each time or don’t even use the app. Hackers logged into my account and charged $500 combined between the two cards I have on file. The app doesn’t have duo-authentication or any feature for ensuring fraud doesn’t take place. Another thing, in the app these hackers changed my email and phone number so i wouldn’t receive notifications while they ordered 5 different orders, some being over $100+. Chipotle doesn’t have any feature like most apps or websites to confirm an email or phone number after changing it. After reading past a handful of 5 star reviews for the app i’m starting to read so many more reviews where others talk about the fraud that was committed on THIS APP. BE AWARE People will sell your info and group together to change all of ur personal info and don’t have to show any proof of identity and then collectivity steal hundreds of dollars from you. All together I lost over $500 from both cards I had on file with this app. Best part is is that Chipotle doesn’t care!!!!! They really don’t care because this is a constant issue and app developers won’t fix it. Just like how they don’t care about their employees. Makes sense!!!.Camstar liverVersion: 10.11.0
Employees don’t follow requestsMy review is not regarding the app but for the employees simply following the requests in my orders while paying attention to portion size of each of the j ingredients. Several times I asked for my order to double wrapped (2 tortillas for each burrito) because I know how full the employees fill them. The employees tend to wrap the burritos so full, they struggle to close them. They also do not pay very close attention to portion size of each ingredient. Double wrapping helps with eating without the mess. Today however, my requests were not followed. I got one very over stuffed burrito which tore apart into a soggy mess which leaked onto my clothes. To further add insult to injury, I had to wait while the employee speedily had to remake my order as someone else had stolen mine. I understand that is beyond their control, but perhaps your restaurants could benefit from changing up how they do things. Like keeping orders behind the counter until the customers verify the order on their app. So bottom line: Employees need to pay attention to portion size and following instructions in each order. And ensuring pickup orders are given to those customers who ordered them Won’t be using this app anymore.**Big J**Version: 10.9.0
Good thought, poor executionGenerally speaking, I love the app! However, the app should reflect when the store is unable to fulfill an order due to being out of an item or ingredient. Several other restaurant apps have no issue keeping up to date what’s actually currently in stock. Chipotle on the last several orders has called me to say they’re out of white rice, out of a specific drink, or even out of tortillas. There’s also no way to get a refund through the app when my whole order just got jacked up due to poor stocking issues at the store and a complete lapse of communicating that to customers. After tonight’s experience, I’m seriously considering scrapping the online ordering or delivering until some major changes have been put in place to remedy the refund issue as well as notifying customers what’s unavailable. I shouldn’t be able to place an order when the store is missing half of it. Especially when I can’t be reimbursed for it. Great concept, but a LONG way to go. Definitely am sticking to Panera at this rate who has an actual functioning delivery platform and exceptional customer service when they do make any errors. They certainly aren’t robbing people by refusing to refund food they quite literally can’t serve you..Tp3115Version: 6.3.5
The WORST(1) You place an order, discover they have sent it to the wrong location or added multiples of things you need one of and handy dandy “Pepper Chat” is “happy to help” but asks for the order number…which is nowhere to be found on the app, not in an email, text, nada. Special.
(2) Speaking of going to the wrong place. If #1 happens to you, you’ll have to call them…any guesses what ELSE is not included on thr app? That’s right, the actual phone number of the location.
(3) …and when you have Googled it or GPSd that info and called, any guesses what you get for your trouble? More trouble. No real way to reach an actual human. When you do, often several calls later, you will get someone who is COMPLETELY clueless. Zero customer service. The guy today actually asked me if I wanted a refund after 20 minutes on the phone, between navigating the system and trying to explain their own app to them. I’m like, “No, I enjoy paying for food that is roughly 45 minutes away from me that I will never eat. That is my favorite.”
(4) Why is there no way to leave message to staff on the app? Why can’t the app give you location based options? Why would anyone want to go back to the app system to get a refund after all this? WHAT IS WRONG WITH THIS COMPANY?????.Shocked85Version: 10.6.0
App RestrictionsI absolutely LOVE chipotle and my closest store is fantastic!! However, I have some specifications in my order that are not options on the app making it impossible to ever have a seemless ordering process!! I get my rice plain since I cannot have cilantro. Plain rice, however, is not an option when ordering over the app or in other online or food delivery platforms. I also like to get a side of sour cream. Outside of salsa, guacamole, and queso you’re unable to get additional sides of sour cream, cheese, lettuce, etc. I typically get a chicken bowl and order the meat on the side, this is also not an option. I would prefer to get a large bag of chips (with no dipping sauces), also Not a choice. The app also doesn’t offer any type of “special instructions” section. This leaves me having to place an order as close as possible and then I have to call the store and request my updates. This didn’t seem to be an issue but recently the stores added an automated system that answers all lines. Not only has it become a lengthy and anything but convenient process, but sometimes I’m unable to get through and my order is made incorrectly. This isn’t the stores fault , but the system doesn’t allow for orders outside of the norm. I would love to have a more seemless process in the future!!.EmileeblaseVersion: 7.1.1
Room for improvementLike most people, apps to order food on the go is very helpful. I love Chipotle, but there’s definitely room for improvement when it comes to their app. (1) There needs to be an option to cancel an order in the event you cannot leave work to pick up or have accidentally sent it to the wrong location. I travel for work and have had an order go to my last location instead of picking up the closest location to me. When I called the restaurant to see if I could get it refunded back to my gift card, once I realized what I had done, they told me they could not. This was a matter of seconds after I paid for the order through the app, so the food had not even been made yet. An option to cancel the order would’ve saved me $11. (2) I wish we could add multiple gift cards to the Chipotle app. Other restaurant chains allow this feature. Right now, you have to use all the funds on one gift card, then delete that card with the $0 balance card BEFORE you can add another gift card to the account. Using gift cards through an app is a great way to order food ahead for pick up without having to use your credit card..BaseballMomma_23Version: 10.21.0
Updates WAY too often with lockoutsThis app is really useful, but it is just HORRENDOUS how the app gets updated very often and requires you to install the latest update to use it. I cannot tell you how many times I’ve tried to open the app to place an order and I just can’t order because there has been an update and I don’t have WiFi. Sometimes I walk all the way to the store, the employees tell me I have to order on my phone (because of covid I think?) and then I can’t because of an update. So I just get food from somewhere else. (Chipotle, you’re losing money because of this) And when I get home and install the update and open the app, NOTHING noticeable has changed.
There are two solutions here
a) Don’t have updates so often, or
b) Don’t lock me out of using the app even if I don’t have the latest version
As a user of a product, if I have to update more than once every few months to avoid getting locked out of using the app entirely, it’s a problem for me. Please fix this. There is no reason for the app to be like this. Like I said before, you’re losing money because people are just going to not get good from chipotle if they can’t use the app. I’m giving this app 1 star because of how annoying this is..S. D. 123Version: 10.12.0
Delivery option needs workI ordered for my office through the app. This is my first attempt at delivery option, I have used the pickup option in the past. First, I put in the address to my work place. There was no option to select which Chipotle store to order from, but it said it delivers to my location and showed Chipotle locations on the map. I placed my order. I need to add to my order (I later find out I can’t, which is fine), so I call the Door Dash Support number. They tell me my order was sent to a location 11 miles away, the one near my home. The closest location to my work is less than 2 miles away. The outsourced cal support person asks what I want to add to my order. I tell him a burrito. He says he’ll communicate with Chipotle that I want to add a burrito (nice, specific). I get my delivery and the Door Dash dude says he got it from the location near my work. Well that’s good! I order another delivery for the additional items I need. Even though it says it was sent to my “home” location, I trust that maybe it was actually sent to the location near my work...it was not. This poor Door Dash lady drove 30-40 minutes to delivery two burritos. Why wouldn’t it be sent to the nearest store? Obviously the delivery feature needs work. Thanks for coming to my Ted Talk..BettermetaphorVersion: 6.3.5
Don’t Install This AppI irrationally love Chipotle but even I can’t over look how sometimes it’s hard to tell when you haven’t toggled delivery, which you have to do every time so check before you end up having to drive over or cancel the order. They’ve given me the wrong burrito about 40% of the time and I wouldn’t care except three times they added cheese or sour cream which I’m allergic to. The real reason you shouldn’t download this app is that they make it impossible to find the customer service number so when common issues do arise you have to use their chat bot or give up because the delivery person and the store you ordered from will direct you to the app/website. If you’re frustrated like me just google the customer service number and don’t click on the chipotle links because it’s just the chat bot but google has it as a front page answer
2021 Update: I should have been happy with them getting it 60% right. I’m surprised they haven’t flagged my account for the amount of times they’ve had to refund a wrong order. Never settle for a partial refund from the bot. Demand a person and get your whole order plus tax refunded. They’ll always do it which is the only reason I haven’t uninstalled the app..AndycandyboyVersion: 10.5.0
App works fine, stores do notOften when the store is busy it’s quicker to just wait in line. At lunch time the store I go to brings out app orders 15-30 minutes later than promised while keeping the walk in line moving instead. They do a terrible job of managing the front and back. If orders are taking that long they should be bringing some up to the front so online orders are not slower than walk-ins, or send some employees to the back to help catch up. I go in with a friend, we order at the same time with the same promised order ready time and our orders come out 10 minutes apart, 10-20 minutes later than promised, cold and missing ingredients. My last trip my burrito was cold by the time I got to eat it, had very little chicken and was missing salsa, or at least so little I couldn’t see or taste it.
When we entered the store we made note of the person at the back of the line. When she paid we started a stopwatch, and our orders didn’t come out for another 10 minutes after that. We could have made it through the long line twice and still got our food quicker than using the app to order.
App orders only make sense when the store isn’t busy, because management seems unable to handle both app and in store orders in a timely manner..JjkcdhnvghvcVersion: 7.2.0
Chipotle does not care about customersTl;dr: Customer support is a terrible chatbot, uncooked food will not be refunded, save your sanity and order elsewhere.
Any issues you might have with a meal or the application? Don't worry about trying to communicate with customer support, you'll have the "pleasure" of meeting Pepper, Chipotles attempt at giving a big middle finger to their customers. Pepper will proceed to ask you about your issue, only to open up Safari to have you enter that info again. But wait, once you've entered all the info on Safari, you'll be directed to the app store to download the Chipotle app. You know, the one you were just using. After navigating back to the app, Pepper will inform you that more info is needed, and repeat the same process. Rinse and repeat 1-2 more times depending on your luck, and at the very end Pepper will give you the good news, Chipotle will not be doing anything in regards to your issue!
Overall the app experience is absolutely terrible, if I could give it a zero I would. I was delivered a quesadilla with completely uncooked cheese, I'm unsure how that's even possible. Maybe it's my fault for spending $25 on delivery for a quesadilla from Chipotle, but lessons are learned through mistakes..Steel SVersion: 10.21.0
EhSo the issue is without you standing there and pointing/telling the person exactly what you want it does tend to get screwed up. If you have an allergy this is a VERY DANGEROUS choice for you. I can take lactaid for my dairy intolerance and about 75% of the time my order has sour cream or cheese in it despite me never ever ordering anything with any dairy. Also it might be a burrito is might be a bowl you may get the silverware you need to eat it you probably won’t, so have some in your car if ordering on the app even if it is a burrito because getting a burrito when you order a burrito is a 50/50. Also about half of the time you want to use points the app fails at checkout. So I’ve tried to use points several times but have only been successful once, I ordered a burrito and got a bowl no silverware so I wasn’t able to eat it anyway, at least it was with points, right? This app leads you to adventure so never really look forward to what you order! So pretty much if you want what you order you need to go in the store and not use the app at all. If you are using the app to get points good luck using them it may take more than a several tries..8HC83636251Version: 10.15.1
One LinePsychological research has been done that shows that people in a situation where they have to wait their turn almost unanimously prefer that there be only one line. Otherwise they generally feel frustrated and like they have no idea when their turn will finally come. You have created the latter type of system with your online ordering app. The food is never ready when you say it will be, usually being late by 15 minutes or more. Then people getting into the store line are able to order and receive their food before the online orderers receive theirs. Also, there clearly is no system for employees at the store to indicate to the app system when the orders are actually completed. So your system cannot improve, because there is no feedback and no accountability. You need a reader board in the store with customers’ names and order placement times, promised pickup times, and estimated actual completed times (if the promised time has passed). Then users could see that orders are being handled in a first-come, first served order, which would alleviate some of your chaos. Deleting app. Probably not returning to your stores. Love the food, though..JconleypeVersion: 8.7.5
Not synced with store hoursI placed an order using the app, but when I went to pick up my food, though there were employees in the restaurant, the door was locked. I called the restaurant and they said they closed early and the app should not have let me place an order. They were wrong and it did. They said I’d receive a refund in about 5 business days. No refund. I called 3 weeks later and the employee (who would not transfer me to a manager) said he’d take care of it. Still no refund. It’s been almost two months now and still no refund. Who has $55 they can just give these days. I’m extremely disappointed. I was a regular, but I’ve stopped because the service has been disappointing, especially when it comes to giving refunds when refunds are due. I know this is a rating for the app and not a particular restaurant. The app needs to know when stores are closing earlier than posted. Also, it’s disappointing not all menu items are on the app. The way orders are handled are wrong too. On another occasion when trying to pick up food, someone else took my food and nothing was done and I was not compensated for my long wait for them to make my food again..Tina RSVersion: 8.6.0
Customer ServiceThe app works as expected. I have to say I was let down by the restaurants customer service which’s why I am giving a bad review. Once I arrived to the location the store seemed slow and there was no one in the line. I was able to pick up the food quickly in this situation but the employees were definitely taking advantage of the slow period as they were grouped up talking between them self’s. Also when I went to the soda fountain they were out of sweet tea. There however was an employee there picking up a few items so I asked her if they had ant sweet tea available. The employees replied “I honestly don’t know...” and shrugged her shoulders. I work in customer service and this is definitely not the answer I was looking for as it does not help me. She would have been better off telling me they ran out and were working on a new batch. I however let her know I would ask one of her colleagues. When I went back to the register the employees were standing around the register talking casually to each other. They glanced and me and continued there conversation. After a little bit one of them were finally able to assist me in getting a sweet tea. I believe the customer service at this location needs to be addressed..Jon12342Version: 7.3.1
Beware if you have an issue, not customer service friendlyI ordered through the app and both bowls were made incorrectly. Somehow they mixed up the proteins and the ingredients in both bowls so neither one of us could eat our bowls. You can’t reach customer service through the app if you have a problem so I had to search it up online. Found customer service on chipotle website and it led me to “Pepper” which is like AI or an automated service through text. It offered me two free entrees and added it to my app. Asked if I could just get my order re-ordered because I didn’t want to pay for delivery and it just ended the conversation. I tried to ask again and it restarted the whole process like I was new and it when I entered my order number again it said this issue was already resolved. Ugh. So I’m like, okay I just want my food I’m going to re-order in the app and just pay the dang delivery charge and it only lets me add ONE free entree at a time!! I can’t even use both free entrees! So I wouldn’t recommend using this app at all. Just use DoorDash or whatever else because at least you can talk to a real person and they’ll help you better than this app and customer service..Alexa_𝕜𝕦𝕟𝕚𝕤𝕙𝕚𝕘𝕖Version: 10.23.0
CrashesIt keeps crashing.Jennie211Version: 10.17.0
CrashingI’d love to actually try to use the app but it just crashes on opening..LindsJacksVersion: 10.16.1
Very scummyThey claim “free delivery” and yet change the prices to double on the menu😂😂😂 may as-well charge me the friggin delivery cost. It would have literally saved me money. Terrible marketing. We aren’t stupid..RyannmosesVersion: 10.16.1
APP CONSTANTLY CRASHES! GOING TO MUCHO BURRITO INSTEAD!Just at Chipotle now. Trying to order. App prompts me to sign in. Crashes and closes. Tried this 7 times. I’m so frustrated with this app that I’ve just left Chipotle and I’m looking for a Mucho Burrito instead..SlimfatguyVersion: 10.30.0
Can’t use in USA!I have a Canadian iPhone and live at the border with USA and eat at chipotle in the US mainly. But can only download and use Canadian version of app and does not give me points for purchases in USA locations! !!!.RtjdjVersion: 10.31.0
Never Open.Love the food, but they can’t figure out how to staff the Kalispell location. It is NEVER open. 9 times out of 10 it’s closed. Very frustrating..AHud86Version: 10.30.0
2 step verification? you are not a bankAbsurd 2 step verification requirement.DonnyDarkosCousinVersion: 10.29.0
App doesn’t confirm most important thing… the location of the restaurant!!! It just assumes you want to order the same place you ordered months ago… in tiny text at the top..AnonymousIVVersion: 10.29.0
SMS verification not sent to real at&t numberWhy do I need to even verify my number to order a burrito online??.EddyMuniVersion: 10.29.0
Fake order ready statusMy order was not ready after getting notification in my app that order is ready..Jashan SandhanVersion: 10.28.0
Full of bugsThis app is a total garbage. Full of bugs..RaRaS95Version: 10.28.0
App keeps crashing - CanadaTried to order chipotle for the first time through the app, but it keeps crashing repeatedly.Gunner 2602Version: 10.27.0
Garbage appThis app is garbage, cannot process payment.Biggbutt20201016Version: 10.26.2
Terrible supportI live in Canada and it’s imposible to get a solution when the app crashed. In my order, One bowl came with missing items and the other bowl didn’t even come in the bag.
According to the printed receipt it matches with what I got but clearly in the app my order is different and I was charged for 2 fully bowls
They just added a free reward for one entree, so I basically have to order again with them, the same day of the issue, or just lose my money.Camila_1920Version: 10.26.2
Does not workI have an iphone x. The app crashes as soon as you open it. There is no way to report the issue..PravdeepSVersion: 10.25.0
App sucks, always has issues with pointsFix your app.CanadianjewishbearVersion: 10.24.1
2 Step Verification Doesn’t WorkI live in Canada and I can’t log In because of the 2-step verification required to authenticate your phone number. They’re supposed to send you a verification code via SMS to the phone number you have registered against your account, but I never receive the code to complete this step. I don’t think Chipotle can send texts to Canadian numbers. Called their support but they were not helpful. I can’t use the app..EcondVersion: 10.24.1
Pointless updateAfter updating the app, the app failed to work - waiting for five minutes to order and the app couldn’t work out where I was.. useless update and ready to delete the app.SimonwilliamsimVersion: 10.24.1
Lost all my pointsLatest update erased all my points and rewards history. Contacted customer support and they were helpless and didn’t know about the issue. Won’t be eating at Chipotle until the issue is fixed..Whats_With_AndyVersion: 10.24.0
Latest release points history gone, chat disconnectsI love Chipotle and the app seemed to be 5 star awesome till recently. Latest update #1 problem - I can’t see my rewards history anymore. #2 problem - tried to chat using app bot but it abruptly kicks me out of app completely mid discussion. And #3 problem - the reason I’m looking at history more is because recently I’m missing points even though store assures me my app points tap “worked”. Hoping someone is scanning these comments to look into latest updates that seem to have broken something.KoijjjhhhhgggtfddVersion: 10.24.0
Lost all pointsUpdated the app and lost all my rewards points..CosmicjulesVersion: 10.24.0
Can’t loginSMS verification doesn’t work.JustAnotherIphoneUser123Version: 10.23.0
Deceiving promos and reward systemCould not redeem the Welcome promo via the app (couldn’t add it to the order) and he customer service at Garden Citi in Richmond, BC was terrible. They said it didn’t work and that’s that. No points for my online order either. And the timing was off for the order. Had to wait…printed with the wrong name..LisseGVersion: 10.23.0
I’ve never had an app experience this poorI live in Canada and the app doesn’t seem to work for texting me for 2FA. I have reset my password every single time I enter the app and then it doesn’t send me a text and doesn’t allow me to login. Horrible! I try to login on a computer - same issue..Heromax77Version: 10.23.0
Missing pointsI don’t know if it’s only my app, or it’s for everyone! Few times I have ordered through the app and didn’t get points!.Hazhar1305Version: 10.23.0
Promo code not able t to useNot used.Elian221Version: 10.23.0
App is pretty glitchy and very hard to understandPrices and food are great but your app is very hard to work. It glitches all the time. Duplicates items unnecessarily. Pushes you to check out half way before you’re done. Fix it please..Type A and do it all.Version: 10.22.3
Barcode doesnt workI scan my barcode when ordering in store and the points never appear in my account :(.Rather Large TonyVersion: 10.22.3
Verification IssuesI have had so many problems with verifying my account. I tried my phone number several times with no success. I called customer service and they tried to assist yet it still didn’t work. I tried another person’s phone number like customer service advised, which also did not work. There’s no other way to verify your account (email, etc.) which is so frustrating. What if someone doesn’t have a cell phone number? I’m missing out on rewards due to the company having ridiculous technical difficulties that shouldn’t exist in 2023. Chipotle needs to improve their technical performance immediately..MimieThinksVersion: 10.21.0
Locked outWhen I attempt to login I get a notice that a code has been texted to me. Code never came. I called in and verified the correct number is on file. The agent sent me a verification code and it never arrived. I tried on multiple occasions and still nothing. Customer service says there’s nothing they can do. So annoying..KeebieAVersion: 10.20.0
Canada - can’t sign inI can’t sign in anymore — what’s going on, Chipotle? I’ve contacted customer service before and they’ve assured me nothing’s wrong with my number, but I can’t seem to ever receive a verification code..Lisav88Version: 10.20.0
Stop sending verification codes when signing in.The app was updated and it signed me out. Went to sign in to place an order and it said it would send a verification code to my mobile phone. Never received it. Even customer support could not verify account. Only way is via that code. Chipotle says it is an issue with my iphone (doubtful) and to try to send to another number. Tried that and of course it did not work. The only thing I can think of is maybe the password requirements were updated and my current password no longer meets their requirements. I signed up for a new account using a different email address and was able to get in WITHOUT verifying by a code sent via text. Brutal..Kruster09Version: 10.20.0
PointsHow does this even work? It has two way of gaining points, which is by scanning before u pay or doing it online. The crazy part is non of that works for me so this app is a full out scam if u wanna collect points, cause it won’t give it to you..A. AnantharajahVersion: 10.19.0
ConfusedUpdated app and now it crashes every time. I’m not impressed.Sizzla99Version: 10.19.0
Doesn’t work in CanadaVerification code won’t show up with my Canadian number.ItslaararoseVersion: 10.18.2
Terrible AppYour app sucks. It asked me to update. The update is supposed to make the app better. However, after the update, the app won’t work anymore. I tapped the menu item to order. It won’t get into the item..Ms. Snow WhiteVersion: 10.18.0
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