Walmart - Shopping & Grocery Customer ServiceWalmart

Walmart - Shopping & Grocery Customer Service

Our newly redesigned Walmart app is your one-stop shop for everything you need, from fresh groceries to the latest tech and more!

New features you’ll love:

Get what you want, when you want it
Shop fresh groceries, household essentials, and more for pickup or delivery from your local store, plus millions of items available with free shipping.*
*Delivery fees, restrictions, and minimum purchase may apply.

One search for everything
Find items at your local store and Walmart.com at the same time, and you can easily filter products based on how you’d like to receive your order.
Personalized suggestions and quick add help you fill your cart with frequently purchased items, fast.

Easy checkout
One cart, checkout, and buy now ordering make it a breeze to get all your items, while saving time and money.


Wallet makes it easier to check out using all your payment methods. Just tap pay and we’ll recommend how to split your total to make the most of your cards and balances.



Real-time order updates
We’ll send order notifications straight to your phone, and you can quickly track order status any time from the homepage.


Even more ways our app helps you shop smarter:
· Reorder routine items, and schedule or modify your pickup or delivery order with a tap of a button.
· Check in when your pickup order is ready and we’ll bring it out to you!
· Easily scan barcodes to check prices and build shopping lists.
· Check out the weekly ad to stay on budget, and get convenient notifications about savings and events.
· Store maps are back! Open the app in-store to find holiday savings fast.



Walmart+ members—our app is the easiest way to get the most out of your membership! App-exclusive features for Walmart+ include:
Scan & go
Use your phone to shop in-store and check out contact-free.
Member prices on fuel





Do Not Sell My Personal Information
Please scroll down to the footer of our Privacy Policy below to find the "Do Not Sell My Personal Information" link.
https://corporate.walmart.com/privacy-security

Walmart - Shopping & Grocery App Comments & Reviews

Walmart - Shopping & Grocery Positive Reviews

Together when apartWe have loved this service and app since the pandemic. Our family ended up being separated by three states when the COVID seized the nation. My husband and I had “dates” on the phone ordering his groceries. We would discuss his meals for the week including his lunches for work, I’d add what he needed into the cart through the app then I would place the order for him to pick up at the Walmart around the corner from our home in Wyoming where he was at. I would always add something special and extra; his favorite dessert, a snack I thought he like for his lunch. Then after he’s pick up his order, which was always easy quick and simple at our Laramie Wy Walmart, he’d call to tell me what he got elated by the special items I’d thrown in he didn’t know about. It was so easy I’ve done it now for my kids too for those holidays we couldn’t be together I’d buy them a meal. When they were feeling down and I thought they could use a banana split night with friends I’d order up all the makings and have them pick up their order at their local Walmart. And never ever a problem with ordering or picking up ( outside of shortages during hoarding but that wasn’t a flaw in your system just our nations mentality) Thank you Walmart for making it easy to continue loving my family through food even when I can’t be there next to them..Version: 21.12.3

#I❤️WAL-MART!I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥.Version: 21.10.1

Just better than Slice BreadThis is so true, that Some Day we will be getting Slice Bread while it's still warm from here dropping on our landing pad everyone will have close to there exit door, where they might get into the tube runner. You'll lay down in this tube, type into the address you want to be at, in seconds your one hundred miles from your last address. It takes seconds for first hundred miles Walmart takes you. You'll make first thousand miles in Minutes Walmart takes you. Over seas or under seas it will take Walmart Hour to minutes to seconds to get you to there east or west coast of where you might be heading into that country that you have typed into that tube and be billed later for the weight of your tube of address you went to, or if trailer tube was also used and if trailer was with oxygen for another human or pet or food for freshness. This is How Our Days Will Be Off The Ground and into the Tube Supplied By Walmart and Several other places. But as For Now I Like The Way I Can Place A Order Today and have it in my hands to toss into to auto and Bring it With Me Within A Few Days is Really So GREAT FOR ME RIGHT NOW !!!! Thank You to All that makes This So Great for Me Now, Randy of the Northern Part of Michigan of the Lower Part. Merry Christmas and Please Have A, Great & Safe & Wonderful NEW YEAR 2022 !!!!.Version: 21.27.1

Horrible App Since Merge!!I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!.Version: 20.27

Website and associated emails misleadingWalmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart..Version: 21.12.1

Delivery NightmareThe first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare..Version: 20.32.1

Horrible App RedesignThe app redesign is terrible. The search filters don’t lock so you wind up having half your crap in a separate cart where they want you to pay for shipping when you are trying to do a pickup order! Then, half of what you want is “out of stock”! Twice I have tested this, showing out of stock for pickup while in the store looking at the item. Not to mention, you have no control over your order. On Instacart, you can work with your shopper on replacements and extras. On Walmart, your order has to be placed usually the day before, half the stuff is for shipping only, leaving you no option but to go elsewhere for those items, and you don’t know if you will get everything until 30 minutes before pickup where they don’t let you choose replacements! Horrible. If you don’t pay attention to other shopping apps, you will fall behind in this game. I canceled my Walmart+ because every time I did delivery my order got stolen by the drive and your app redesign makes shopping stressful and inconvenient. How do you expect to keep customers with this horrible thing? Improve your shopping experience for app users, and I might be back. Good luck with this travesty. I do not recommend this app, store, or their yearly membership. Use at your own stress and risk!.Version: 21.26.1

Excellent programI greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce..Version: 20.16

Price difference between app and in store purchaseI never had a problem using the app and on numerous occasions I’ve found that products in the store are priced higher than they are in the Walmart app. Because at times I cannot find a price on the shelf for an item, so I will open the Walmart app and scan the barcode to get its price. Only to find out that It is marked at a higher price in the store which ill discover at check out and most employees will go ahead and change the price on the item to match what is listed online as long as they can verify the app’s price. However I have come across a couple employees who state they CAN NOT change the price to match what the app is showing to where one employee stated and I quote “Walmart does not price match Walmart prices!” That left me confused beyond the point of scratching my head and had to be one of the dumbest explanations I’ve ever heard on not wanting to change the price. I understand how Walmart no longer wants to match prices with its competitors but how can you not match the price with yourself it’s asinine and down right exhibiting corporate greed. If you could get this issue lined out and have your employees all on the same page that would be great especially if you take it in the direction that they are to change the price to the lower one the app is showing as long as it is within reason..Version: 21.26.5

Walmart reviewI love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer..Version: 21.6

App is great but needs some improvementsI think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray..Version: 20.32.1

Too many bags/app glitchesI ordered 18 items and got 17 plastic bags. When I called customer service I was told that every time I place my order I can call customer service and they will contact the store and tell them that I don’t want so many bags. What kind of solution is that? I was told that was an easy way to handle it. What is easy about calling customer service? Why can’t there be an easier way to note not wanting so many plastic bags through the app? Why is Walmart so against conservation and the environment? Publix actually thanks customers when they bring their own bags. I have been getting my groceries delivered for months and I am overrun with plastic bags. I also have encountered two major glitches over the last four months. The first was that I couldn’t place an delivery order but I could place an express delivery. That took a month to resolve and customer service never notified me that the problem was fixed. Now for the last two weeks when I try to check out, I get a pop up that says I need a minimum order of $35 even though my order is over $35. Customer service is absolutely no help...use another browser, another device or do some troubleshooting. I found a way to get around it, but what an aggravation. I don’t plan on renewing this service..Version: 21.5.5

I LOATHE THE NEW LAYOUT!UPDATE: I went into my local Walmart (masked and irritated) to shop. EVERY item that was tagged as “shipping only” was AVAILABLE and on the shelf! Thanks, Walmart, for making me go into a packed store (probably full of others who had tried to use the app/website) to shop for items that would’ve otherwise taken 5-6 days to ship. I heard so many complaints about the app from other customers and even my cashier said she has heard nothing but complaints today. I almost exclusively shop at Walmart- my medications, food, clothes, everything- but I am willing and able to drive a little further if that means I can get my order brought to my car and I can quickly search and add to my grocery list as needed. This “update” is going to cost the company. Combining online shopping and the grocery pick up tabs is a disaster. Now, I have to make sure that everything in my cart is for pick up only so it isn’t shipped to my house instead 😳 and I have to check each item is in the right spot in my cart if you can get it shipped or in the pick up order. It definitely complicates ordering groceries, and I’m switching to Food Lion pick up even though they charge per pick up..Version: 21.18.2

Why fix something that isn’t brokeI hate the new update. I for the life of me have a hard time trying to change the store location (still haven’t figured it out). When I scan the price of an item I know is on either rollback or clearance the app shows the regular price regardless and sometimes on clearance items don’t show the price at all. I like how on target and Kroger you can make a grocery list and shop from that list on your app. I don’t see that option on the Walmart app. When I go to use the price checker it you always have to tap “got it” on the screen before you can scan anything. Like why do I have to read your message about “shopping smart with scanner” every single time? The app was fine the way it was. I don’t even do these app reviews but I felt kinda strongly about them changing the app because when I do shop there I always use the app. Only reason I gave it a 3star was because the convenience of Walmart pay. I wish I could still get my paper receipt when I use Walmart pay as well. At least there should be an option whether or not the customer wants it printed. I use rebate apps and often need my receipt. I also think you all should consider letting your customers use apple like most stores. Maybe then I would at least be able to get my receipt printed.Version: 21.22

Why?????This app desires some work!! It will just cut off on you and will jump back to the top of the page when you are looking through the items then you have to start all over again!! I loved having the grocery app separately!! It was very easy and a great service to have!! I have been extremely happy with this service and they always pick out the best quality of food for me!! I just like having the grocery app separate from the store app!! I also don’t understand why everything that is non- perishable can’t be shipped, and why is everything out of stock and what happened to the different brands of merchandise???? I know some items are short supply right now but the website is not showing all the stock anymore. Some Great Value brand items are good to buy and some are not good so how bout getting it fixed and keep it simple to navigate and it should keep your favorite items separate like all the yellow corn together then all the white corn then all the mixed fruit then you can check out the prices of all the different brands and see what the best offer is. Just a suggestion!! But thank you all for everything you are doing for everyone!! GOD BLESS YOU ALL!!!.Version: 20.19

Love the pickupAbsolutely amazing! I get to order all my regular items at the touch of a button and suggestions are giving if I would like them to be for adding prior to checkout. Everything has full color pictures for the items just in case I have questions about what I am ordering. I order online and can even use my ENT card right there at checkout so when I get notified that my order is ready (whatever time I reserve during my order) I just head to the store, park in one of the several clearly marked parking spots dedicated to pick up orders, then check in on the app to let them know what spot number I’m in and what color my car is, they come out very quickly every time, put my order beetle in my trunk or back seat and then that’s it! No more dreading finding a spot to park, no more trying to push through either people who aren’t moving fast enough or dealing with a bunch of Karen’s, no more standing forever in the checkout line listening to how much everyone hates waiting around or complaining about the lack of employees, or smelling and seeing things I can’t UNsee- I mean this may just be the best thing since Takis JS :) way to go Walmart !!!!!.Version: 22.18.2

I love Walmart... ButI absolutely love Walmart, I really do feel like they go beyond for their customers as a company especially in these hard times. I especially appreciate the drive-up grocery pick up and I SUPER appreciate when they added ebt as an optional payment method. The only problem is when using the ebt card on the app I get so many error messages saying “sorry something went wrong, try later”. When the grocery section was on its own app (orange one) this was never a problem. It also seemed to be fixed a few weeks ago because that error message stopped popping up and payment would go through first try. But all of a sudden again it’s not working. Before it worked but after trying 10+ times. Unfortunately starting yesterday it has not worked at all for me. Tried so many times. Decided to go to store but it was extremely packed and I have 3 small children so decided not to go in. Was going to do frys but they have no open slots for tomorrow. Tried Walmart again and still not working. Please fix! This momma really needs it. A suggestion is have the option to pay at the store with ebt card like before if having technical problems in app..Version: 20.27

Increasingly inaccurateI loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip. Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store. Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible..Version: 20.19

Final Invoice Lacks DetailsAfter reading and re-reading the information on the invoice that is presented right before you submit the order, I still cannot discover whether the order I’ve placed is for white picture frames (what I selected) or for black frames (pictured on the product icon in checkout.). In addition, it was hard to find the color of the frame in the original product description. It was buried at the bottom of a menu that was buried at the bottom of the listing. Walmart doesn’t seem particularly interested in communicating with customers about what they are selecting or purchasing. I shouldn’t have to wade through multiple screens of ads for other products in order to see the basic details of the product I’m looking at. I shouldn’t have to cross my fingers and hope that the product I selected is the product that I’ll receive. News flash: user experience with your website *will* affect willingness to purchase from Walmart again—in person or online. I’ve already cut my purchasing at Walmart by about 75% because of the need to ship online during the Covid crisis and because this website makes it ridiculously difficult to find or verify product details. Guess where I’m not shopping now in person unless I’m desperate?.Version: 21.12.2

Don’t fall for “2 day shipping” or savings catcherLoved this app and Walmart. But a couple of the main things I liked have actually changed for the worse. First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay. Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it..Version: 18.20.3

Walmart Plus featureI had no issue with the app and the Walmart plus feature for a while. Until I noticed an update and tried using the pick up and delivery option for groceries to be delivered to me. There I was at check out ready to edit all the substitution for the items in my cart if they were unavailable. When I saw there was no longer an option to physically choose my own substitutions anymore. Yes there was an option to “allow” for substitutions. But it seems the shopper would choose my substituted item. Instead of allowing my to choose what I wanted to be substituted for. There used to be a way that I could go through each item and choose what I wanted to substituted the item for. Now after the update it looks like I have to let you guys choose what to substitute the item for. The description said “You’ll get an item that’s as good or better at no extra cost” but I don’t trust Someone else to make that call on my behalf. It was much better when I was able to choose my own substitution. I immediately closed the app and decided to head to the store in person later. (Am I wrong about this update? Because it doesn’t able to let me choose anymore) Thank you and good day.Version: 21.18.2

Please add option to remove neighborhood markets.First off, I love Walmart plus. Love it. I order something almost every day to be delivered. When it routes my store as the super center it’s amazing. I can get anything delivered. Socks, pots and pans, pajamas. You name it. My cart is usually full of “non grocery” items. Well, 50% of the time it will route me as the delivery to come from the neighborhood market and not the super center and removes all the items not in stock at the grocery only location. In Dallas you can get groceries delivered from anyone and what set Walmart apart is being able to get non-food items. I have chatted in and called in. They can see where two different stores are delivering my items. A super center and a neighborhood market. If a super center can deliver it, it should always go to a super center. I don’t care if I have to wait an extra day but I don’t want only groceries delivered. It’s hit or miss. To see where it will come from I do a search of “towels”. If something comes up I know I’ll be getting it from the super center. If “no product found” it has me at the neighborhood market and I do not place the order. But sometimes it switches me at the end of the order! Please allow a super center only option..Version: 20.42

Review of Walmart store app.When I first logged on to the Walmart site, I was very impressed by the way it was organized, and by it’s -initial- ease of use. My initial thought was that I had found a fast easy way of buying from you guys versus having to drive all the way to your local store each time I wanted to simply pick up a few items. This situation changed when I was ready to check out. When I tried to check out, it kept kicking me out of the payment portion for no apparent reason. I do not know why it took me -4- separate times trying to use the payment option before it FINALLY actually worked correctly, and placed my order. I followed the payment instructions correct each time. I will tell you that the good initial impression I had of your site went right down the tubes as I had to enter, renter all the same payment options and information for a total of 4 separate occasions before it actually worked correctly. While I freely admit I’m no computer whiz, there was NO reason to have to go through the hassle of reentering all the payment info for 4 complete and separate times. I don’t know what the problem was, but I HIGHLY suggest that you get your computer support people on it and GET IT FIXED!.Version: 21.11.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 22.19


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