Walmart - Shopping & Grocery Customer ServiceWalmart

Walmart - Shopping & Grocery Customer Service

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Walmart - Shopping & Grocery App Comments & Reviews

Walmart - Shopping & Grocery Positive Reviews

Pharmacy Mobile Express Difficult to UseWe have had issues for almost two years trying to use Walmart’s Pharmacy Mobile Express... Works sporadically. Pharmacy cannot help. Customer resolution cannot help. Hate using it! 1. Why only two choices? Curbside pickup or Pick up in store. What about drive thru? Our store has a pharmacy drive thru. We do not want to come into the store because of Covid. But if we choose curbside, we have no access to Mobile Express. Finally figured out that we had to use pick up in store for drive thru service. Who knew? 2. Regularly, we successfully complete Mobile Express check out in the app only to get to the drive thru and the pharmacy shows no record of the transaction. Sometimes I can’t get the Mobile Express option at all. Each visit is a different issue. 3. I do all Rx ordering and tracking on the app. My husband’s prescriptions are managed by me, except we have no way to do Mobile Express for him. He has no access to that option, nor do I! These issues are clearly and continually frustrating, and Walmart customer resolution has no answers... I have contacted them repeatedly. They suggested I write this review as my only option to be heard. We are required to use the Walmart pharmacy, because it is the preferred pharmacy for our drug plan. Otherwise, we would be gone to a different pharmacy a year ago. Why does Walmart put out such a poorly designed app? Lousy! Fix it!.Version: 21.2

Horrible App Since Merge!!I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!.Version: 20.27

Excellent programI greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce..Version: 20.16

Walmart reviewI love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer..Version: 21.6

App is great but needs some improvementsI think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray..Version: 20.32.1

Too many bags/app glitchesI ordered 18 items and got 17 plastic bags. When I called customer service I was told that every time I place my order I can call customer service and they will contact the store and tell them that I don’t want so many bags. What kind of solution is that? I was told that was an easy way to handle it. What is easy about calling customer service? Why can’t there be an easier way to note not wanting so many plastic bags through the app? Why is Walmart so against conservation and the environment? Publix actually thanks customers when they bring their own bags. I have been getting my groceries delivered for months and I am overrun with plastic bags. I also have encountered two major glitches over the last four months. The first was that I couldn’t place an delivery order but I could place an express delivery. That took a month to resolve and customer service never notified me that the problem was fixed. Now for the last two weeks when I try to check out, I get a pop up that says I need a minimum order of $35 even though my order is over $35. Customer service is absolutely no help...use another browser, another device or do some troubleshooting. I found a way to get around it, but what an aggravation. I don’t plan on renewing this service..Version: 21.5.5

Savings Catcher- it works!!!I have been using savings catcher for a year now, been working to catch Walmart NOT giving me deals that I know other stores offer. Nope! Walmart ALWAYS give me those deals, they never ever miss! One time I thought they did but I found out I was wrong. The other store had gone up on their price and it was I that was not aware... If you shop at Walmart you’d better download the Walmart app, use savings catcher, and stop playing around! I’ve already saved $65 so far without even trying, just buying my same ordinary groceries that I normally buy, not doing ANYTHING different. I don’t have time for coupons and price checking and stuff. Wayyy too busy for that! So, after I check out I get into my car, open the app real quick, scan my receipt real quick, then go home. Two days later I check the app and see the savings building up. Just that easy! Once I get to $100 I’ll redeem it for something. And it’s fun, the kids love watching it build up, too!.. You all better get this little extra money, we all deserve a break so why not? 😉.Version: 18.13.1

Don’t fall for “2 day shipping” or savings catcherLoved this app and Walmart. But a couple of the main things I liked have actually changed for the worse. First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay. Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it..Version: 18.20.3

Grocery app frustratingThe app is almost perfect. The only negative I find (and it’s a big one to me) is when you are shopping the groceries, if you click on a product, you can’t go back to where you were. Example: I’m looking at dog food. I click the one I want to look at or select bag size. I do what I need to do, then “x” out of product but instead of going back to where I was in the dog food section, it goes all the way back to the main pet page. It’s really annoying, especially when you have been doing a good amount of scrolling through things. You then have to work your way back to the right page and scroll all the way though again. Please please please fix this. I rarely shop the app anymore because of how frustrating it is. Also, and I know it’s not so much an app problem, but the few times I have placed an order for grocery to pick up at the store, there have a been a ton of things listed out of stock when I went to pick up. Each time this happened I actually ran into the store after to find just about everything listed out of stock sitting on the shelves. I don’t know if it’s lazy workers or what but I don’t know how it’s possible that about 10 things were out of stock but were all sitting on the shelves immediately after..Version: 20.41.5

Increasingly inaccurateI loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip. Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store. Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible..Version: 20.19

Checking out online is always an issue!I’d gladly give this 5-stars and I’ll gladly come back and do so once this issue is resolved. Like many others are mentioning, at check out for Walmart grocery I keep getting the ‘something went wrong’ error message. I spend a lot of time manually searching every grocery item I need for my household, and I do appreciate that your app recognizes many as favorites- that feature makes things much smoother! This checking out issue however is beyond frustrating. It’s been going on for months. I updated the app and it worked no problem about a month ago. I just updated again tonight when I was running into the issue at checkout again. Updated, rebooted the phone and signed back into the app. I had to re-reserve my pick up time. I’m still getting this message! Other than that, I do love the convenience, your prices on grocery items are fair and most of your employees who bring the items and load them to your vehicle have been super friendly. I have a high risk family member so this service is beneficial to us, so it makes the checking out process even more stressful than it needs to be! Please fix this, I’ll come back and give it 5 stars!.Version: 20.27.1

I love Walmart... ButI absolutely love Walmart, I really do feel like they go beyond for their customers as a company especially in these hard times. I especially appreciate the drive-up grocery pick up and I SUPER appreciate when they added ebt as an optional payment method. The only problem is when using the ebt card on the app I get so many error messages saying “sorry something went wrong, try later”. When the grocery section was on its own app (orange one) this was never a problem. It also seemed to be fixed a few weeks ago because that error message stopped popping up and payment would go through first try. But all of a sudden again it’s not working. Before it worked but after trying 10+ times. Unfortunately starting yesterday it has not worked at all for me. Tried so many times. Decided to go to store but it was extremely packed and I have 3 small children so decided not to go in. Was going to do frys but they have no open slots for tomorrow. Tried Walmart again and still not working. Please fix! This momma really needs it. A suggestion is have the option to pay at the store with ebt card like before if having technical problems in app..Version: 20.27

Please add option to remove neighborhood markets.First off, I love Walmart plus. Love it. I order something almost every day to be delivered. When it routes my store as the super center it’s amazing. I can get anything delivered. Socks, pots and pans, pajamas. You name it. My cart is usually full of “non grocery” items. Well, 50% of the time it will route me as the delivery to come from the neighborhood market and not the super center and removes all the items not in stock at the grocery only location. In Dallas you can get groceries delivered from anyone and what set Walmart apart is being able to get non-food items. I have chatted in and called in. They can see where two different stores are delivering my items. A super center and a neighborhood market. If a super center can deliver it, it should always go to a super center. I don’t care if I have to wait an extra day but I don’t want only groceries delivered. It’s hit or miss. To see where it will come from I do a search of “towels”. If something comes up I know I’ll be getting it from the super center. If “no product found” it has me at the neighborhood market and I do not place the order. But sometimes it switches me at the end of the order! Please allow a super center only option..Version: 20.42

Thank you, thank you, thank youWe have been using Walmart curbside pickup for over a year now, and we cannot imagine how we could have made it without Walmart. The website is easy to use, the shoppers do an excellent job of picking items for us, the store texts us when our order is ready, the associates who bring our groceries to us are friendly and efficient. Everything is very smooth! Only once have I had a problem ordering, and I relayed the problem in my review. Early the next day, I got a phone call from someone in customer service who apologized for the glitch. I was amazed at the level of concern for me, just a regular customer. I follow the business practices of retailers. I am always pleased when a corporation takes care of its workers and pays them well. I know Walmart does well in that area, but I would really like to hear that Walmart pays its associates better than anyone else and sees to it that they have great insurance and benefits. You have a wonderful work force. Please takes good care of them. They do good work..Version: 21.8.1

Use all the time, app can only be as good as employeesApp is great and as disabled person, I have groceries delivered weekly. When delivery drivers don’t show up to store for pick ups, which happens, I realize that. Walmart does not let us know. Happened a couple times and called store numerous times those days to try to find out where or if delivery will happen. They don’t even bother to inform us. I hate calling Walmart it is like pulling teeth. That is very poor service on stores part. They say they have no control over the company that has the drivers. Bull, I am so tired of hearing that, they hired the company so stop passing the buck Walmart. Almost lost a 1500 dollar a month customers in a household with three adults that shop at walmart. My son signed up for free trial on delivery and his very first delivery never happened. Had to pick it up at 7:30 at night. He is not impressed and is canceling his trial. The app is good, butWalmart associates need to be more customer friendly. App and walmart go together. WHAT HAPPENED TO CUSTOMER SERVICE, EVERYWHERE ? It hardly exists anymore. If Walmart customer service was as good as this app, it would be great. Drivers are a plus.Version: 20.41.4

Suggestions...I love using this app. It’s been so convenient so many times BUT when I’m trying to find a certain item and I’m inside a Walmart store, I can’t search other Walmart stores. Even if I change the location of “My Store” to the location I’m trying to search, and even turning off my location, it still keeps me at the current store I’m in. This makes it difficult to search other locations without having to first leave the local store I’m in. I’m trying to search a different store so I’ll know beforehand if I need to buy a different product or order online. I’d like to search other locations while standing in one already! This has been an issue SO many times! Also, why does the Savings Catcher keep cashing out my savings? I don’t want it to cash it out. I wanted to keep building it up for Christmas but it cashed it out without giving me an option of allowing it to cash it out or not. What’s the point in having a savings program if the customer isn’t in charge of their own savings? I’d prefer to save mine and then at MY PREFERENCE I’d like to be able to cash it out on one card or in one email!.Version: 17.21

Love service, not appI miss the grocery app. Combining the Walmart app with the grocery app just makes it take longer to simply add something to your pickup list. It was just fine choosing which app you needed before they combined. Now you have another step before getting to what you need. Sometimes it opens where you were last too, so if you’ve recently been on the regular Walmart part of the app, you may end up adding an item they ship instead of something to your grocery pickup. Another thing is that it seems like every single time I’m ready to check out, the app crashes on me. The old grocery app did this sometimes too, but it’s more often now. I usually lose pick up times due to this repeated problem! Sometimes it’s a few days before I’m able to get my order to go through. It’s pretty frustrating! I hope it gets better because this is a great service to have. I’ve used it for over a year and love it. I just wish the app was as good as it was in the beginning. If it ain’t broke, don’t fix it!.Version: 20.18.2

Reward dollarsWalmart has initiated this app to keep their prices lower than their competitors which the whole point was for the customer to have an extra incentive to buy from Walmart and also for Walmart to always have lower prices than the competitors. But.....again Walmart has won and now you don’t rack up the reward dollars like you used to. I spent $600-$1000 per month and would get a substantial amount accumulated and I would save it up and I would purchase a big item. I have used it toward a $70 iron to a $250 pool. I enjoyed scanning my receipts....waiting to see how much I was going to get in return.....then deciding how long I wanted to accumulate them. Now.... Not so much now ..... I still spend the same amount and in the past eight months I have only accumulated $7.89 🤗. Not much of an incentive to drive out of my way to a Walmart so I can save a dollar or two and then get to scan my receipt and then see that I didn’t even have any qualifying items. I will just support my small businesses because at least I know that all the registers will be open.....the employees will be friendly.....and the owners will desperately appreciate my business..Version: 18.9

It’s a life and time saverIt’s fast, easy and simple. When ordering if something is out of stock you can tap on similar items. When you place an order if something happens to be out of stock when they fulfill your order they will do their best to find a substitution, ensuring that you get exactly what you need. For example yesterday I ordered one bottle of 60 fluid ounce of fabric softener that size was out when they filled my order so they substituted it with two bottles of 48 ounces of the same fabric softener. Also if when you get home and realize you’re missing an item you can just called customer service run back to the store and pick it up no problem or if you need to do a return simply start the return in the app and if you need to take it back to the store it’ll give me a barcode to show them. They’ll scanning the barcode, then the item and that’s it. No more needing to spend hours in the store or forgetting what you needed. Simply place an order, check in the app, pull into a parking space, they’ll load your car and off you go. Yes it’s really that simple.Version: 21.2

SNAP problemsBefore this I have had wonderful things to say about your service. I’ve used the service since it started about 1 1/2 years. But now I’m using the SNAP program, which requires use of an outside company’s pin pad. I know my pin so I type it in. The placement of the numbers move, but that’s ok, I understand that. The issue is that I could type it in numerous times, and it doesn’t recognize it and then all of a sudden it works. Counting it? 5 & 8 times I’ve entered when I’ve counted them. What an annoyance. Also there’s something new that I wasn’t aware of: the app said I had nothing in my cart, so I painstakingly ordered everything again. Then it took about an hour sorting things out when I got there. The associates are so awesome and never complain, and I’m sooo glad about that! They’re a good team, since I had one person sorting what I didn’t need, but another stopped by to give us a hand! That’s a perfect example of their teamwork. Please aid me and other SNAP customers in making this experience a 5 ⭐️ program again?.Version: 20.22.1

Not always goodUsually I have little to know problems with Walmart app. But one problem that I seem to run into apt is when they say they have something in stock and you order it they will cancel your order due to them not having it in stock. I do understand that people will buy stuff in person and that effects that numbers. But when you order something expensive and they take your money then cancel your order. It takes 2-3 business days to get your money back so you can’t even go buy it from another Walmart or from another store. I had stuff that I was going to pick up today that I ordered this morning. They had it in stock. Accepted my payment. Took my money. They canceled my order. Now I’m stuck with out what I needed. They need to upgrade their system to coincide with they in store numbers more easily so as not to have this problem be so bad. Little items (or cheap) I can understand. But when it is something expensive and I had to save up for several weeks to get it this is very irritating and disappointing. Plus it’s a large amount I now have to worry about getting back..Version: 21.6

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