ABBYY Business Card Reader Pro Customer Service

ABBYY Business Card Reader Pro Positive Reviews

I Can Recommend This AppI work in a professional setting and I meet with new people once a month within my work life and this application makes it easy to organize and keep everyone’s contacts. I got a new phone and made quick backup within the app on my old phone. When I installed this application to my new phone, I just restored from the backup (needs internet connection) and I had all my contacts onto my new phone (and on the app). It was easy to do. One problem is the character recognition sometimes incorrectly get a character and I have to manually fix it..Nathan D. M.Version: 9.5.1

Could be betterThis app has great features that other apps do not offer. I like being able to search them on LinkedIn, save their photo, and export my contacts into an excel file. However, this app can do better with the address function. If the address isn’t correct, I have to make a new address and delete the original because it will not save my edit, or it will mix the state into the street address. Additionally, once I do get the right address and export to an excel file, the state, street, and zip columns are never accurate in the file. It’s very frustrating. Have you thought about making specific fields when inputting the address on the app instead of one long line? One card will work, while the other card from the same company won’t. I just don’t get it. Also, I can’t download the app on my desktop because it’s a windows, and my phone is an apple product and it shows there’s no device found. In order to get the app on my desktop, I’ll have to pay for the app again..? No. Again, this app has better features than other apps, but I don’t know if it’s worth $35..ASK1423Version: 9.1.4

Best one I’ve tried. Rather pay up front than monthly fees like mostBest one I’ve tried, probably 10 a year ago. Ones that are free are like a trail or limit how many you can have. Others are monthly fees so you will spend this much within a year. It’s been the most accurate but has hard time recognizing some cards with designs, odd print or busy cards. On simple cards it’s great, made me think of how I want my business card, plus I can send my business card instead of carrying tons of them. I do check every card after entering because there are sometimes mistakes so make that a habit but always can go back and do that later. Some small business owners appreciate you just scanning their card and handing it back saves money and paper. If people that use send error reports it will help them better the product. They make updates quite frequently. I’ve got a few people on this. Y’all should give me a referral fee or have a program or something to get people on board. Also a way to import from other programs, though I haven’t checked it out much. Maybe update with more custom features to make more personal or let people keep default. I look forward to other products. And I don’t leave reviews often, having 1000’s of apps and 10 or so devices personally. Thank you for making my life easier for card reader.CwilliamtVersion: 9.5.6

Fantastic App 268 contacts!!!!!I volunteer with many groups. I also have a business and friends from different groups. This app is the only way I can keep all my contacts in one place but divided among the various groups where I know them! Of all the apps I've ever owned, this has to be my all time favorite! This also makes life so easy when I upgrade my cell phone and need to move my contacts over!.NancyAzVersion: 9.7.5

Best product in class, would give 5 stars if they would allow me to change my email address on fileCard recognition and automatically adding new business cards to your contacts is best in class. Sending an intro email automatically to your new cards is an awesome feature. Several months ago I started a new job, thus access to my old jobs email is no longer granted to me. When contacting customer support about this via email, they told me their is nothing they can do..HRedteamVersion: 9.5

UnbelievableHands down this is one of the greatest apps you will ever have if you meet many contacts on the daily. This app has changed the way I organize new contacts I meet at the job site. I would recommend this to anyone. In fact I tell more and more people all the time about this app when they hand me a business card right away..Joey MeloniVersion: 9.5

Very Useful - Some Annoying BugsUsing on an iPhoneX - I use English and Japanese, and wish I could turn off English when scanning Japanese cards. Does well scanning both languages, but the app makes more mistakes when both languages are turned on. English is always on by default. - Annoying app crashes when editing addresses. Most often, while modifying an address, the country selector will suddenly be displayed, and after selecting a country, the app will crash and will need to be rebooted. As verifying data in multiple languages is a tedious task, these random crashes cause significant reduction in productivity. - Add group button doesn’t work when entering data. To add groups, must visit the settings page. - Want the ability to make subgroups of a group. Haven’t tried exporting the data yet, but looking forward to giving it a try. This app has lot of potential. Thank you.Rastawolf13Version: 9.2

Works great - I am revising my review, Dec 2021Dec 2021: all of a sudden the app is asking me to allow ads, which is really annoying, given that I paid for the app. And second - it will no longer sync the scanned card info. No idea what happened. —- Original review: Every time, any card. Stop being cheap and getting frustrated with the free apps..Sunset-txVersion: 9.7.10

Family Share is not easy to set up and tech support is only available via emailFamily Share has been difficult to set up. Don’t count on having a quick conversation with tech support. Can’t get anyone on the phone. At alll!.164737:848;))Version: 9.5.8

Works good - areas needs to improveIt works good. Here are some area can be improved: 1. Address information does not go to different sections, it is inconvenient to copy these information to right location. 2. Last name does not go to right section also. 3. Needs to support landscape mode for picture, which will improve the accuracy for recognition..GshenVersion: 9.8

Amazing business card app!!!I've tried a few and this one has amazing features plus it saves the photo copy of the card in the program. It transfers the best of all the ones I have tried and has some excellent features built in..Mater11333Version: 8.58.1

SolidWorks great most of the time. Struggles as soon as Asian letters get involved. Sometimes adds area codes sometimes doesn’t. Could not figure out what affects this so far. I miss the function to selectively reread sections of the cards based on manual adjustments of the card area corresponding with a line item..The TobmanVersion: 8.57

Very Happy with BCR ProThis is the best business card processing App I have found in my several years of search. I especially like how I can immediately send an email that includes my business card the recipient can import into their contact list..BASMILWVersion: 9.5

Works okThe interface is smoother than other products Ive seen but in the first 4 cards I scanned, I had to manually correct 4. 3 of those 4 I had to correct multiple fields. Works ok - there are better recognition products out there but this seems to be the middle ground between usability and accuracy. Still better than typing the whole contact..Nbd 98Version: 9.2.3

Need support!App ok, but several issues like I cannot alphabetize the folders and when you scan card and it sees I live in Georgia, it wants to populate phone as country of Georgia. Cannot change this! Very frustrating, but has potential to be great software..Cycus revolutaVersion: 9.5

AwesomeI use this app all the time, it’s great for keeping contacts when you exchange cards with someone. And it’s gotten better over time. Now it recognizes card boundaries and takes the picture automatically.BlairGVersion: 8.59.2

Best of class, IMHOI have tried a number of these apps and this is the most accurate -- if u r using another one, it's a step down! Not perfect OCR, but accuracy is sufficient to save a TON of time entering new contacts. Great for conferences where you collect lots of business cards..Tnew57Version: 9.5

Love ItI love having business cards contact in electronic format. The app reads most of the information and easy to search. Would recommend it to friends..ShebbyJSVersion: 9.5

EdwardI just got it working Had problems with when I bought it and downloaded it It seems to be working only time will tell.Mr photo snapperVersion: 9.5.8

Great appReads most information accurately. Keeps all your information in 1 handy location and allows various ways to search. No more searching for business cards..KateyAnnVersion: 9.5

DecentThis app works well to add contacts more quickly than entering them manually. However, for the price I paid, it could do a better job of recognizing text in on business cards. It is a bit frustrating having to go through and edit data..AM_GuruVersion: 9.5

Works great when it doesn’t crash. (Update)App works awesome! It grabs info well and it’s formatted super well. Easy to access and not cluttered. It keeps crashing when I try to delete a number from a contact... ————Update—————— After the developers reached out the issue stopped happening and I seem to be unable to recreate the issue. Since then I haven’t had the app crash or any other problems. App is still great for separating my work and personal contacts..AbominableBouwmanVersion: 9.1

Absolutely one of the best apps on my phone.Wouldn't be caught without it. Much easier than going through a book or stack of cards. Easy to use and easy to find someone's card..RogeripperVersion: 8.50

Great business toolI love the app. Wish it could read cards a little better. I suggest it should Allow us to file same card to more than one category..DShamieVersion: 9.0.2

Great productAs a sale person I have thousands of contact and continue to get b cards constantly To have this app is a time saver. And to a an image of the card is so important not just the info..SparkU69Version: 9.8.2

Effective and easy to useThis is a great tool and very easy to use. There are some additional features I would like to see in the future such as alphabetical order and maybe a way to permanently customize connection emails..Business DevlopmentVersion: 9.5.6

Saves many steps!More accurate OCR than you would expect and very handy interface. No regrets after several years of using this tool..PeteyWWWVersion: 9.6.1

Fairly wellGenerally the app cannot read better than free apps. Recognition of business cards improved but still not enough. Still needs to be improved. Cannot synchronize with Apple ICloud. It is not safe..Reader TrVersion: 8.59.2

I can scan as soon as I get the card!I love this app because I can scan a business card as soon as I leave my appointment or wherever I obtained the card..Loco4BizVersion: 9.7.2

RatingI love this app i have been using it for several years and it works fine. Thank a million.David A. KevorkianVersion: 9.8.5

Each iteration brings improved accuracyThis app has over time been more and more accurate in reading business cards thus saving me time and effort in recording contact information in my directory..PetrockCambridgeVersion: 8.55

Easy to manage the contactsIt’s now so easy to process many businesses cards after the trade shows or business meetings!.Sandy SandyVersion: 9.5

Angry1Hi. I can't get to the app because this screen is forcing me to write a review in order to use it. So I go from five stars to zero for costing me around $50 in wasted time that I will never get back..SencfyrVersion: 9.5

PhoffmanThe OCR is OK however have to make too many corrections and it is not easy to add information or contacts without a biz card. Finally should be easier to navigate to update information on each card to either add or delete.Bulova 1875Version: 9.5.1

The best addition to trade shows since cocktail parties!Instant upload of cards speeds follow up and works extremely well!.KBHillmanVersion: 9.7.4

Good app but still has ad for paid version.For the price you should stop advertising your products in app, especially if I’ve bought the product you’re advertising!.MoegameVersion: 8.58.1

ThanksGet some more ideas to make it better and better..DHSadykovVersion: 9.7.2

Constantly have to edit the informationIn general, the app is very easy to use, but I think the recognition could be improved..Jurni1126Version: 9.5

Great app..hoping to see some more updatesAmazing app. Hope that you would add Skype soon. Some of your competitors already offer this..IAmjadVersion: 8.50

YayIt works really good. The multiple business card search options is what I like best. The automatic recognition works well enough..BigheadmaydayVersion: 9.0.2

Character recognitionHas trouble with some character recognition, but overall good app..KdrackVersion: 9.5.1

Easy to useThis is a great app that is easy to use and reads cars easily...a must have for any business professional!.GoddMuziqueVersion: 8.55

Great Business ToolAll business contacts at my fingertips and not commingled with my personal contacts - fantastic!!!.Gina97531Version: 9.5.5

GreatGreat APP.Love your mom.Version: 9.7.5

Great jobExcellent.DeserterVersion: 9.6.1

Best of the bunchAmong a very crowded field, this one really stands out. Consistently good results and it’s easy to use..E.P. CondyleVersion: 9.7.2

Works very well!Love it!.TreeTumsUpVersion: 9.5.6

GoodGood.Badbay78Version: 9.5.6

Ease of useEasy setup and intuitive functions. it recognizes the card OCR text amazingly well..Qwerty37773727Version: 9.5

BCR ProExcellent product.GasparharryVersion: 8.59.2

Very goodI loved the app. The only thing missing is to improve the backup. It should be possible to backup to the cloud, such as Box, Dropbox or Google drive... The only way today is to open iTunes and manually copy the backup file... Very rare today as the sync is done using wifi. Please improve the backup to become automatic to the cloud and you'd have a perfect app!.OlavonVersion: 9.1.3

Love the productLove the company I have most of their apps they all work.Mike MacdonaldVersion: 8.42

So far so goodLike it seems easy to use and quite accurate!.Montie pVersion: 8.50

VPQuite good app. I only wish I could select my default country of Canada in the address field. The United States is the only default and it means changing that field manually with each entry..Vindaloo99Version: 0

Great !If you need to be more effective, reduce time to built your metwork.. then buy this app you will not regret ! They should improve a bit the recognition,like for bou. meaning boulevard and sometimes not well recognised... Some drag positions could be added to indicate where to find some regions and filed associated... But in general, great !.The biker in the windVersion: 8.41

Simple and effectiveEasy to use and very accurate reader. Links well with Contacts.Mix the musicVersion: 8.40

ÉvaluationManque de finesse et de convivialité.Berz1453Version: 8.42

TrickyWhy don't you mentioned monthly and annual charges until you sold the app. I erased it immediately..Yorumcu07Version: 8.40

Great productGreat product.Shura4dVersion: 8.40

New Web PortalTried most of the paid and free business card scanner apps, always come back to ABBYY because of the accuracy always. Bit clunky to not have edit in place - have to tap pencil then tap field again to edit. Now with a synced web portal its much easier!.ShinyplasticVersion: 8.40

Great time saverReally beats the old rolladex!.Meatman123Version: 8.40

Good tool to haveEasy to use and a great way to ditch the collection of cards in your wallet.Mister MeowgyVersion: 8.13.1

EfficaceRapide et pratique - je recommande.Mister JosVersion: 8.31

Wow wow wowHave so many of these kind of apps over years, I am floored by this one. It really works well and saves me a hell of a time collecting info off cards. The newest update is awesome!.RoninwayVersion: 8.4.2

Perfect!It works great. It's easy to use. It saves me from having to deal with all the actual cards I get. And it's right there on my phone if people ask for a specific person or service I can refer. Great app!!!!!!!.BjevcllllVersion: 8.3

Works as advertisedWorks great with only minor adjustments needed to the information. Far better than entering them individually.Mcad3333Version: 8.3

Works beautifullyNot much to say here other than it works perfectly. I used it today to scan a new colleague’s business card into my phone, and I had all her business card info in my phone in less than 10 seconds..BB_FreedomVersion: 8.1.1

Cool appThis app helps me a lot.It's a really powerful app for business people.It will save you much time.Strongly recommend it..LovelyXuVersion: 8.1.1

AmazingThis is clearly by far the best business card capture app out there. I blow my business affiliates away when I do it and they all download it immediately. Highly recommend..Caslave4uVersion: 8.1.1

WowNice works great.Richard196410Version: 5.0

Huge fan. Works wellAble to take a picture and import a contact. Easy and quick.VASSYVersion: 5.2

NormJ,aime cette application BON TRAVAIL.30blayVersion: 5.2

:)Works great!!.PQMR1 - RobertOVersion: 4.8

NiceLike it because this app is user friendly. Exactly what I was looking for..Moiz123Version: 4.5

Excellent performance!!Speed and recognition are amazing Still love it! Works fine on JB 3GS.CitrouillardVersion: 4.5

Great but not perfectPlease add function that can store pic of card inside of app. But the recognition is very accurate. In fact, other similar app is using abbyy's engine. I have abbyy's software on my pc..MartinzxzVersion: 0

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ABBYY Business Card Reader Pro Negative Reviews

TerribleMy expectation of a product like this at its cost is that it would save me time and add real efficiencies. It doesn’t. In most cases, all it does is replace the time spent entering data from a card with time spent correcting the mistakes the app makes when scanning the card in. When contacted about this, they replied that the cards in question don’t meet some amorphous standard of quality. Whatever. It isn’t about quality of the cards, whatever that means. It is about the fact that many cards have different formats and this product, despite its promises and price tag, is not able to adequately address those variations. In other words, it doesn’t do what it says it does. When I sought a refund, I was denied. Don’t buy this. Use an inexpensive or free version or do it the old school way. This product has negative ROI.Hadrian's VisitVersion: 9.6.1

New User, Not IntuitiveI just paid $40 for this app and isn’t only mediocre. The first card I scanned it made the persons title their name and now that I fixed I can’t figure out how to add a title. A couple more cards in and more errors. Plus, I’m still trying to figure out how to fix my own card which it asked me to scan after I entered the second card. There is a feature you can sms a card to someone, but it’s just ugly text that is sent, not a contact. Not super happy so far and not sure why this app has 4.6 stars. I’d say find a free option, should work just as well..EtienstarVersion: 9.2

Bugs, bugs, bugs still!Sometimes it doesn't recognize words for spelling. I also get 961 added to the prefix of some phone numbers copied from a business card and can't get rid of it so calls will not go through. Tried removing number and adding it again and it still appears. Particular one is Honeycell Midwest in my Ohio contacts..The Glue GuyVersion: 9.2.3

Purchased. So I wasted $60 as there was no trialBad decision, but it was a buy without a try. This is where buyer beware. Lesson learned. Recognition horrible, therefore not useful at all. I read the review, have the iPhone 14 pro, so good camera. I would say, take a pass on this one. Maybe in a few months there will be an upgraded. Since U purchased a life subscription, I have a lifetime to hope😎..PichinsonVersion: 9.8.3

Latest update has problems1. with the latest update, app won’t focus on the card — it just displays message o move card into frame. if you manual take the shot, it is severely out of focus 2. a troublesome continuing problem is glare from the iphone camera light washing out portions of the card, rendering them illegible. this happens even on matte-finish card with no lamination. i am on iphone 6 plus with iOS 11.0.2..WW974Version: 8.56

Don’t waste your time or moneyIt’s never accurate when scanning business cards. If anything it makes you put in more work when scanning a business card. You are better off imputing the info your self. Wish I could get my money back. I’m pretty sure I spent like $50+ for what they call the “premium version”. Completely a waste of storage on your device. DO NOT WASTE YOUR TIME!.SimonMDetroitVersion: 9.5

Are You Kidding!!!I just paid $40 for this app with great reviews and I can not use it until I agree to let you a) send me advertisements b) collect and process information about my personal/business use of this product c) agree to your terms and privacy policy. Have you lost your mind(s)!!! REFUND MY MONEY this is not a free app. I would give this a zero star if I could..PacinVersion: 9.2

Don’t ask for ratingsPain.MjghgfuVersion: 9.5

Very poor recognitionSplendid idea, but terrible implementation. Cannot reliably recognize even simple black on white printed text. Tried to recognize TD Canada Trust business card 5 times without success. It won't recognize neither name nor phone reliably. Don't waste your money on this app. Sample pictures made in description are likely fake or specialized (e.g. made with tripod).KeeprunningVersion: 0

The app crashed during the last update and is no longer functionalI am unable to reach the technical support or send the information about the situation to the developer, due to privacy concerns that require mandatory registration at ABBYY. The app was purchased in AppStore at Apple, and is no longer functional due to poor programming and lack of support options. During the last update to version 8.31, it stopped working, and is not going any further. All the attempts of regular update end with a message that the app cannot be downloaded at this time. My scanned data stored with the app is not available, and I am fearing that the data may disappear if I simply uninstall the app..NicoalbumVersion: 8.31

Not goodNo Chinese.Zmzy2000Version: 6.0

Not working correctlyCan't take photos and lost previous card entries....Acer7575Version: 4.0.1

Bug?After 1st card photo has been taken and edited, second card is stuck on camera with no way to actually take the scan!.ViplumberVersion: 4.0.1

Does not work, I want my money backI installed it, it did good for three cards, I started with the fourth card, I clicked on take a picture. The camera opened with no controls. I was looking through the lens. I deleted the app and downloaded it again. same thing happened but after the first card. Also there is no contact info on their website. Software Fails, Support Fails..GerCatVersion: 4.0

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