Kik Messaging & Chat App Customer ServiceMedialab - Kik

Kik Messaging & Chat App Customer Service

  1. Kik Messaging & Chat App Customer Service
  2. Kik Messaging & Chat App App Comments & Reviews (2024)
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• Meet new friends with similar interests

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Kik Messaging & Chat App App Comments & Reviews

Kik Messaging & Chat App Positive Reviews

Lot of good and some badI have had this app for like 2 years? And have made soo many friends. In fact once the video chat came out a group i was currently in was so hype, we spent a bit on it but it didnt work all the time back then so we gave up. There clearly has been lots of change since then and i enjoy most of it. There are a few bugs that well, bug me. First off the problem with changing pfp. Im in so many group chats (not rlly) were a lot of them have changed their pfp but it doesnt change when they text, and neither does their name. Which is more of a minor inconvenience but i still like to see that change. Another bug that i see often is when it would take me back to old “unread” messages even when i was talking during these times. I love all the things that have been added but these bugs have never changed. A cool thing to see in the future too is possible more backgrounds of possibly putting your own pictures for backroads and maybe adding a bio and making the background pick a little bigger, while i get why its that size i like the picture that i put and some arent fit for that format, and with the actual profile picture covering it it makes it harder to see the pictures. This app has definitely done its job of letting meet new people and talk to old ones and i would like for some of these bugs to finally be worked on after so long..Version: 15.1.0

Love it (but I don’t like the new updates)Ok so I’ve had Kik since 2 years back, it was awesome and worked amazing at that time. So I got a new phone and forgot about it and probably half a year later I got it again, it was great when I opened the app. It worked perfectly and I didn’t have any problems. So as time gone by I noticed a few bugs, example: I own a group so I’m the owner, sometimes when I open the app and a bot joins I try to remove it but it doesn’t give me the option so when I view the members, there’s two of me. The one that’s owner and the one that’s a member. So I ask the members if they see two of me in the members and they say no. I tried closing the app and reopening it but it never works so I just wait it out and let my admins do it for me. The update that I hated is when someone leaves a group chat, you can’t private message them. That update annoyed me a lot because I made some friends in some chats but they left but I can never get in touch with them unless I had them in my contacts which I do not. I’m only see that the bugs happen in the group chats. Also, the ads update, or what I think is a update is really annoying also because it really messed up al the chats I was in. I really hope they fix them because I love this app!.Version: 15.17.3

Its ok but...I like this app I’ve been a member for going on five years so I’ve definitely seen changes with the original developers compared to the current version. I understand the need for ads in order to pay for the app as it’s free however your website claimed they wouldn’t be intrusive i beg to differ as they appear inside of chats as ad banners this isn’t a good way to add apps into an app and it makes me want to uninstall it, however as i have friends on here I won’t. Instead I’m offering a different type of way to have ads a way that kik used to do ads. There used to be kik points which allowed you to get different emojis, and stickers. You earned these through both games and video ads which the user chose to watch or see. What if you did a system like this again? And have emojis, stickers, and custom themes we could get with points. It would be a great non intrusive way to include ads to keep the app running and add some more fun back into the app! Hope this review helps!.Version: 15.17.3

Fantastic but could use some workIve had my kik account for over 6 and a half years. I remember a time when everything worked and it was fantastic, and it still is but its not the same anymore. as far as issues currently in the app there are times when kik triggers a notification even though none of my unmuted chats had a message, and most of all there are times where kik simply doesn’t update chats, it will act as if there has been no update to a chat since say 7:33 pm the day before when that specific chat has a reliable history of being active, especially in the in the hours since and its not just that chat, it does the same thing for all my chats. Closing the app entirely and even shutting off my phone doesn’t fix it and theres been more numerous occasions where i had to actually delete the app and redownload it and doing so resets all the chat history. Ive had a lot of good times and the app still seems to be going strong despite same sizable hiccups in the past but these current issues have ended up pushing me away towards discord and frankly, the format and mechanics kik has for joining new chats is incredible streamlined and is one of the main reasons i stay. I really hope the dev team can manage to fix these issues, id hate to see such a fantastic app go down the drain.Version: 15.25.1

Why are there so many bugs?Troubleshooting with the app has completely crashed for me an my friend almost, and it’s become very annoying. Our messages will get stuck on Sent and it’s a gamble if they will arrive or not to the chat, and half of the messages never display Delivered and that’s also a gamble for if they actually arrived or not. We’ll get notification sounds for new messages and once we open that chat that we guessed it “arrived” in, it’s not there most of the time and we have to send the message again. I’ve tried doing what the help articles for Connection troubleshooting and Red Recipients along with the Notifications article which are all the same thing, but they’ve done literally nothing. The only noticeable difference was at the beginning whenever one of my messages displayed Delivered, but it never happened again and it appeared to only have worked for the first two minutes. I’ve had to redownload the app as well, which didn’t work in the slightest either. I can’t keep turning my phone on and off every two minutes in the hopes that my messages will actually reach my friends. Please make an effort into fixing this..Version: 11.37.0

The Ban SystemLet me start off by saying I am writing this not for my sake but for my girlfriends sake. I have been a member of kik for almost five years. I have always loved the app and enjoyed it a lot. My girlfriend, however, told me about the ban system set in place. I believe the perma ban system you have set up where if you prove there is wrong doing you can lose your account is acceptable. I do not, however, believe that the temporary ban system in place is fair. My girlfriend is an admin of a group chat and is worried because someone is falsely reporting them because their friend was removed from the group because they were rude to others. One of the admins has already received a temporary ban due to these false reports and quite frankly I don’t believe it is fair that they did. I believe a better system for temporary bans should be in place to prevent innocent people to be banned. Thank you for reading this and I really do enjoy the app but I strongly believe that to make the app even better the temporary ban system needs to be changed..Version: 13.2.0

Pros and cons for sureI’ve had this app for a bit now. On and off and through multiple accounts. It’s great in many ways, I’ve found many friends and had many laughs. The community overall is full of nice people. But lately it’s died down, sadly. There’s been an overrun of bots that kinda drove people away, and many of the bots- besides rage- just don’t work anymore. Now they’re pushing this new live thing that not many people even use. Sure, some do. But it’s really not that many. And the ads oh my goodness. It’s great. Has a good base and start and all, but slowly it kinda… fell apart. I hope it gets better soon. EDIT: Unable to make your own groups now because of the blacklist thing. I get it, but it’s annoying. I get that you use it to get rid of bots but it really messes with people. The info video basically tells you to either start a new account (and people have accounts for years and don’t wanna restart) or get a new device like. Seriously man? Stop this nonsense and work on it a different way rather than messing with good, creative people..Version: 16.1.0

Please and thank youHey kik team I have some things that’ll make kik a lot better than it already is. Allow people who use kik to add a story like off Instagram and Facebook. Allow kik to have a timeline like Facebook and Instagram. Allow kik to have a page where photos are located on and show how many followers they have and how many people they follow. Allow kik to have video call and audio call like Instagram and Facebook. Allow kik to show the number of messages they have unread like Instagram and Facebook. Allow kik to have message requests and private accounts just like Instagram and Facebook. Allow kik to go live just like Facebook and Instagram. Allow kik to turn on private accounts. Allow kik to make comments just like Facebook and Instagram. Allow kik to have a business account like Instagram. Allow kik to save videos or pictures that others post on their timeline or story like Instagram and Facebook. Allow kik to have a close friends list like Instagram..Version: 15.22.1

IOS 15 upgrade and “Live” ruined KikI recently upgraded to iOS 15 and now every time I click on a photo or video the app freezes completely. Because of this the viewing of photos and videos is not possible. The only way to get the app to work again is to “force close” it and reopen it. Then the problem repeats if a photo or video is tapped again. I’m not sure whose problem this is - Kik or Apple - but it is terribly frustrating. I’m not sure if the developers look at these comments but if you do, please try to fix this issue. Also, please give us the ability to toggle off this “Kik Live” feature that was added several months ago. Other than watching self absorbed people preening and posing it holds no use. I’m sure some enjoy it but for those of us who find it absurd just give us a switch to turn it off so it’s not cluttering up a third of our screen all the time. Thanks..Version: 16.0.6

Needs more organization optionsThis is a great messaging app and I have made a ton of new friends who are into the same things I am. HOWEVER: some MAJOR organization needs to happen. I really don’t like how unorganized it is! 1. It should be able to be organized by groups and direct messages, like two separate chunks, so you have your directs in the top and groups in the bottom, separated by a line or a category or something. I hate having to scroll through tons of messages just to see where the notification is coming from!!! 2. I wish I could flag messages that I want to return to at a later time. So I’d like to be able to read them but then flag them so I can keep them at my attention. 3. Wish I could pin certain groupchats to the top. 4. there should be options for “turn off all group notifications” so i don’t have to go into each one separately and do it manually. As well as would love an option for “alert all groups with this message”. 5. I’d like to be able to add people into a group chat FROM my singular chat that I’m having with them. There should be an option from the personal message to “add to a group” which then populates with all the groups I’m in, from which i can choose which one to add them to. Not having to exit the chat then go find the group then go to add people and find the person from a list of recent chats in order to add them, would be great. Otherwise I love the app..Version: 15.3.0

Public groupsI love this app so much. The only thing that needs improvement is the public groups. I feel like sometimes the groups are too hard to find just by typing in the name of it. For example if I type in song it’ll only show groups who’s tags start with song and not things related to songs. Also the groups only get one tag. Please add an option to make related words for a group so a group can put as many tags as they want that are related to what the group is. So if a group is for singers/songwriters allow them to be found by searching up words like, music, singing, sing, song, songs, songwriting, singer, etc. etc. This feature NEEDS to be added to make the groups more easily found. And of course the groups that don’t want to be easily found don’t have to add more words that relate to their group. Please make this a feature. Otherwise I would give this app a solid 5 stars. Everything about it is perfect and super easy..Version: 15.3.0

Gotten better!Kik has gotten a LOT better over the past few updates! So many bugs that made kik quite insufferable have basically faded out of existence (at least on my device). I quite like the new interests feature, though I would like to make a suggestion. If possible, people could enter their own interests in the text field, so that fans of similar shows could find one another and such. I feel like it would be a great touch and allow the kik profile to be more personalized than just name, photo, and emoji status. Alternatively, you could swap the interest bubbles with a short-in-character-limit bio section? Nothing too long, maybe about the length of a tweet! The only complaint i have (as with any messaging service) is the bots. They have become quite frequent, and find their way often into group chats. I know that these bots are difficult to weed out half the time, but any efforts to control them, I’m all for..Version: 12.1.0

HelpHello. I am messaging about something that one of my friends recently got on their kik app. I am not in contact with them over kik, but they have recently told me about a feature given to them out of nowhere to where they can choose and send up to 5 images at once. My question to you guys over there at kik, is why is she the only person I know with this feature? I have only found one other instance online, and a friend of hers who has it. I personally do not have it on kik, and I tried many things like using different devices and accounts in order to get this, but with no prevail. The extremely scary part is the fact that she has 5 different alt accounts all with different information and used on different devices and each and every ONE OF THEM have the ability to choose 5 images at a time. Please contact me to see if there is a way for me to get this ability.Version: 12.1.0

Don’t like the ads, bring back the games insteadI’ve been on kik for literal years. I chat with my friends pretty regularly and I’m apart of many groups. I took a break from it however to focus on my schoolwork and when I came back, there were ads? It looks distasteful and completely distracts from the themes set up in the groups (why would you even put them in group chats??) and it’s annoying. There’s plenty of other ways you can earn money with ads that...aren’t by blatantly shoving them in consumers’ faces. In fact, that’s the quickest way to lose consumers! What happened to all the games and such? And the kik points? I frankly loved that update but you’ve gotten rid of it! How about implementing the games and the kik points and using those as marketing for ads and such so that everyone is happy. I actually don’t even want to use this app until the ad banners are gone because it’s so ugly and obnoxious. It sounds harsh and I’m sorry but there were literally other ways you could’ve gone about this. I used to play the games a lot and I didn’t even care about the ads I got in those because the games were fun while waiting on replies. Please fix it, I don’t want to stop communicating with my friends (because kik is some of their only means of communication) but I’m going to have to find other ways apparently because this is just...terrible..Version: 15.17.3

Improvement on the Emoji SelectionI have little to no issue with this app, it works for everything I need it to and has a beautiful display, along with that nothing is confusing/ it’s very easy to use. Despite enjoying Kiks transparency I do see a problem with the current “Emoji Status” options. From the millions of Apple emojis I have access to we are allowed to pick a very stereotypical selection. In this review I hope to raise awareness for us girls out there that feel boxed in by the superiority of males Kiks current Emoji selection seems to curtail. Supporting my argument, if you scroll all the way down the list you’ll find some sports related emojis, there are no “female” sports emojis able to be selected; no volleyball, no softball, etc. Emojis are meant to be gender neutral and up to this point I believe we have achieved this. I’d like to clarify that I’m not angry with this, only slightly upset. I see this issue having a very easy fix, just give us customers a wider variety of emojis to display themselves. Thanks for reading :).Version: 11.37.0

Great alternativeI downloaded this app because my boyfriend and I cannot text regularly and have decided to delete our Instagram and snapchats, so this was an option. At first, I wasn't so sure because I'd used it before and I just didn't like it. But it has been a great alternative. It is quick, very easy to use. I have an iPhone 7 and I've heard of it causing problems for the 7, but it has not caused me any problems at all. The only problems I find with Kik, is it will delete messages on its own. And I typically do not delete my messages. So when I go back to look for something, whether it be a picture or an important message, it will be gone. If that could be fixed it would be perfect!! The other is for some reason it is detecting a network error every time I try to change my photo, which is a little strange. Other than that I see no problem with kik, and it is very useful..Version: 11.30.0

So much has changedUsed to use this app back in ehhh... 2015ish? It was on an old phone, I know that. I can’t remember exactly, but wasn’t there the ability to send gifs straight from your phone? That really needs to be a thing, if not! If so, please bring it back! I find it hard to share my quick animations with friends without it. Another thing: there’s a massive bug going on with the name/profile picture system. In one group the picture will be right, but the name is not. Many scenarios like that, except it corrects itself in private messages. Lastly, it would be nice to have a way to report dead groups. There are a few hashtags that I’d like to get my hands on, turns out the group is flat out dead, but I can’t do anything about it! It clogs up the search and is very frustrating to work around. However, for nostalgia sake, I seem to keep coming back to this app. That, and it’s one of the few that I find is the easiest to search for public groups..Version: 14.5.0

Great app. Only a couple things that bug me.This is a great app, but there are a couple things that bug me. I really don’t like the placing of the video call button. It’s so easy to accidentally press it. And another thing is the app has been so slow to type out messages ever since I upgraded to an iPhone 8. I don’t think it’s my phone, but there is a chance it could be, even though I tried everything to fix it. There’s also a bit of an issue with the bots on here. I made the mistake of talking to a ton of bots about a year ago, and they are still messaging me even though I muted them for forever. One of them (I think it’s GameBot) still sends notifications even though that one is also “muted.” Other than that, this app is amazing. I have been using it for a couple years now. I really like the games you can have in the chats. But hopefully you can fix the issues. Thank you..Version: 14.5.0

Video chatI’ve been using Kik for maybe 3 years. I’ve never had any issues with chatting with my friends. Until recently at least that I’ve noticed, when I try to video chat with a friend of mine I can’t. As soon as I turn on the camera it the camera bubble disappears two seconds after I turn it on. Even if my friend start the video chat first I can’t join them by clicking on their bubble. Then on top of that half the time it won’t even let me turn on the camera and sometimes when I do try to turn it on it won’t let me turn it off. I use to be able to turn off my phone and it would work but here recently that doesn’t even help. I’ve updated my phone turn off my WiFi, put my phone in airplane mode. And nothing! It’s frustrating when you want to talk to one of your long distance friend, who lives in a different country and you can’t...Version: 15.3.0

The “fixes” make it worseWill there ever be a time where the programmers at Kik ever make it so this app simply just works? Every time they release a new version it might fix one thing and then make something else worse. The app does not perform well if you use an Apple product. Using it on iPhone is better than iPad. It crashes on iPad when you try to look at someone’s profile pic and it does t update the group chat when you come back to it to scroll and see what you’ve missed while you were gone. With the most recent update pictures and videos are marked “explicit” even though they are not and now I can’t view the videos and pics people share by clicking on them. It sometimes make it bigger and opens up but mostly it doesn’t anymore. The app is slowly going downhill with too many bugs and glitches and inconsistency among different hardware to run the app..Version: 16.9.0

“ Unrecoverable Error “I’ve been a user of kik for a total of 2 1/2 years and there’s no doubt that the app itself is a really cool way to communicate with others around the world ; digitally. Although recently , I’ve always had issues where I would be using the app continuously and as I were to exit the app and go onto different ones , sometimes a notification bubble would appear saying “ Unrecoverable Error “ which I fail to understand is about as it tells me that Kik is incapable of generating the previous chats I have and would order me to sign out and reset the app as a ways of allowing it to function better. In no way do I have anything against the app at all , there’s just a few minor issues here and there but overall—don’t let this concern stop you from trying it out. And maybe also the profile pictures when it comes to group chats that I join—sometimes as I change the picture for my user , it doesn’t generate into a chat that I previously join which causes some people to question why it’s the same and what not. Again—only minor issues with kik but overall , it’s a decent social interface that allows many people to communicate with one another globally which is something that I do give Kik credits for. All in all , it’s a great app. Just wish that they could possibly do something about the “Unrecoverable Error” notification on my kik..Version: 15.3.0

PLeAsEI love the app but the one thing I HATE is that if I delete the app I lose my messages. Like I do notttt see the point in that. Please fix this!!!.Version: 14.7.0

One problem-I love kik and I use it a lot but I hate the fact that you can only send videos that are 2 minutes or less Please make it so we can send videos over 2 minutes I hate having a time limit-- If you do so id appreciate it very much and I'll make sure to change my review Thank you!.Version: 11.30.0

MehThis used to be a great app but now it’s full of ads. Takes away from the chatting experience..Version: 15.18.0

Bring it backCan you please bring back video chat and add an option to play games and watch movies with your friends that would be awesome and for the love of god PLEASE PLEASE get rid of the spam bots!.Version: 16.9.0

Love it but..I love this app but there’s one bug after another. I currently can’t receive new chats. Nowhere to be seen. Last week I couldn’t get notifications on my phone. And before that it stopped connecting and crashed so bad I had to re install it. But then it wouldn’t let me login for two days. And when I did everything was gone..Version: 16.1.6

Random notificationApp send shows you have 2 or 3 messages all the time when there are none. Please fix this.Version: 16.1.6

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