IHG Hotels & Rewards Customer ServiceInterContinental Hotels Group

IHG Hotels & Rewards Customer Service

  1. IHG Hotels & Rewards Customer Service
  2. IHG Hotels & Rewards App Comments & Reviews (2024)
  3. IHG Hotels & Rewards iPhone Images
  4. IHG Hotels & Rewards iPad Images

Guest how you guest when you book one of our 6,000+ hotels — and earn rewards.

IHG Hotels & Resorts: 6,000+ destinations. 19 hotel brands. 1 app.
Earn rewards when you book with any of our hotel brands from our IHG One Rewards app. From family-friendly stays at Holiday Inn hotels, to business-ready accommodations at Crowne Plaza hotels, to luxury getaways at Iberostar Beachfront Resorts, we have a brand designed for however you like to stay.

We make booking simple
When you download the IHG One Rewards app, travel becomes a breeze! The app makes everything simple at every point of your journey — from booking to check-in and checkout. Quickly book and re-book a hotel in seconds, then add hotels to your Wishlists for future visits. Whenever you’re ready to find your next destination, you can easily filter hotels by rates, distance, and amenities.

There’s more! With Wi-Fi Auto Connect, you can automatically connect to free Wi-Fi upon arrival at our hotels. Speaking of arrival, our app allows you to digitally check in (or out) at your hotel, saving you some time in your travels. Want to get a better view of the area around your hotel? Our app can be your guide, where you can see what restaurants, streets, and shops are nearby.

Access everything you need
With the IHG One Rewards app, you can access all your trip details, get trip reminders, modify or cancel your reservations, and view expenses from your current stay. Need directions, parking info, or a list of hotel amenities? The app has you covered.

Get rewarded
Access exclusive member rates and offers, earn points to use for free nights, and rack up Milestone Rewards like Food & Beverage Rewards and Confirmable Suite Upgrades. With our free and secure app, you can easily keep track of your points and benefits, pay now or later with Points & Cash, and discover more ways to earn and redeem. Not a member yet? Sign up for free in the app to access more perks and exclusive offers.

Travel with ease
Enjoy flexible booking options with free cancellation on most rates. Rest easy with world-class cleaning processes and get notified on the latest travel news. Need help? Chat with us in the app or speak directly with one of our customer care representatives. Whenever, wherever, and however you travel, we’re here for you.

Connect with us
Website: https://www.ihg.com
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Facebook: https://www.facebook.com/IHGOneRewards/
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Our brands

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Kimpton® Hotels & Restaurants
voco® Hotels
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Crowne Plaza® Hotels & Resorts
Iberostar Beachfront Resorts
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IHG Hotels & Rewards App Comments & Reviews

IHG Hotels & Rewards Positive Reviews

Great way to travelTraveling for a living can get very tiring, trying to find a room within your budget can really wear you out with all the booking options now. I have been using IHG almost exclusively the past 3 years and it has made my life much much easier in this aspect of travel. I always get the best rates, the point system is amazing ( you can use points to buy gift cards, to buy online goods, towards airline miles and also to take your family on vacation with few if any restrictions. They treat you nicely, free gifts at check in for Diamond members, always say thank you for being a Diamond member at check in, give you free upgrades, work with you if you have to leave early for things out of your control, free upgrades WiFi ,let you check out later with no penalty ( don’t abuse it) and the best part… It’s affordable, the rooms are nice, clean and spacious, a free hot breakfast which is about 2 steps above continental bfast at a hotel in this price range. If I had one small issue ( not enough light in the rooms for me to do paperwork) easily fixed by getting yourself a plug in or battery light and use it. The website is very easy to use to navigate and gives you every option. Overall it’s saved me lots of time and moneyz. Highly recommend for people who travel for a living and are watching their budget but don’t want to stay in a cheap, dirty motel..Version: 5.40.0

Super Easy, Super HelpfulI’m not in the habit of leaving reviews for, well, anything really. But I wanted to leave one here because I’m d how happy I am with the app and IHG in general. I don’t stay in a hotel all that often but when I do have to it’s for work and I don’t always know where I will need to stop for the night. And that’s where this app is SO helpful! It is very easy to navigate and so far I have been able to find exactly what I need and unfortunately it tends to be at the last minute. Last night was a prime example of that. I drive truck and as I was driving south on I-5 south of Tacoma WA traffic came to a complete stop due to a really wreck. As I watched what time I had left to drive slowly disappear I was able to jump on the app and find a room in Lacey WA at the Holiday Inn Express & Suites, which is a wonderful place to stay by the way, so with that taken care of I was able to focus on the task of hand without any distractions. Thank you so much for the app!!.Version: 4.43.1

App Works Great but watch those charges…I have never stayed in a Holiday Inn hotel till 4th of July weekend, they’re very clean, great customer service, great breakfast, but the way they charge you is really off…. Let me give you an example of what happen with me… I reserved a room on the app at $151 for 1 night plus taxes it’s like around $169 or so, when you click reserve they won’t charge you until you show up in person, when they charge me instead of charging me $169 they charge me $202 (saw in my credit card app), I didn’t say anything cause I know they always make adjustments before you check out, but then they charge me $178 instead of the $169 and reimburse the $202 they originally charge me for…. So after my 3rd night I stayed with Holiday Inn in different locations my credit card declined cause I reach my credit card limit cause of so many different charges on hold and reimbursement, I don’t like how they manage their charges is like they don’t know what to charge you for ………I don’t like using my Debt card cause I knew this could happen and the banks take about 3-5 business days to reimburse your money 💰…. This was my experience with Holiday Inn, just keep an eye out on your charges for sure…. And if you like lots of money to be on hold go ahead and stay in Holiday Inn when you travel 😂😂.Version: 4.51.3

Normal!I have been a member of the IHG club for 19 years. I stay over 250 nights a year in IHG brands across the United States. It amazes me that after more than a year of this pandemic mess - many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu, do not provide the laundry bags but yet will provide you with a trash bag, don’t want you using an ink pen somebody else uses but with their gloves on - will touch your DL and CC with the same gloves they just touched the previous customer’s cards with, etc!!!! This is ridiculous! I guess we are supposed to believe that COVID only attacks certain items on certain people at certain times!!!! When are y’all planning to open up and provide the customer service that we have been accustomed to receiving and enjoyed over the past 19 years? Because with the lack of services came higher rates. None of it makes sense..Version: 4.50.3

App does not guarantee room will be there when you arriveUnfortunately, there is a serious flaw when using the App. In our case, we booked with the app and received a confirmation number. There were no rooms when we arrived at the hotel AND they would not refund the charge due to “not knowing how to do it”. I called the toll free number to explain to IHG what happened, and they said the hotel had to refund the charge, even though it was their Corporate app that took my charge in the first place. I couldn’t believe the finger pointing between the corporate entity and the franchisee. In any case, it was a serious blow to my confidence IHG and laughable in this age of computerized inventories. The room should have been there. Use the app at your own peril. Once booked, you’re at the mercy of the local hotel of whether the room is really there and if you’ll be treated fairly. Corporate has no power to protect you..Version: 5.1.0

IHG MembershipAs a delighted member, I have consistently relied on IHG to cater to my needs as a valued customer. Over the past seven or eight years, I have extensively utilized various hotel apps, and I can confidently assert that the level of service provided by IHG surpasses not only that of other hotel apps but also many other services and companies in general. My unwavering loyalty to IHG is a direct result of their exceptional commitment to customer satisfaction. I would like to express my heartfelt gratitude to all the diligent staff and esteemed partners associated with IHG for their unwavering dedication to ensuring customer delight. To anyone who may be perusing this message, I highly recommend downloading the IHG app, signing up, and indulging in the superb service it offers. Rest assured, once you experience it firsthand, you will find no need to seek any alternative. Embrace the pleasure of exceptional service with IHG! Enjoy!.Version: 5.29.0

App is great and so are the loyalty pointsI always use the app to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to the app, but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using this app. Plus as part of the rewards program you can build up points for a free or discounted rate. The app will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use the app then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook. Holiday Inn Express and Staybridge are our go to.. and this app makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay..Version: 4.29.0

Saved our family vacation!We cannot say enough fabulous things about this property! We had a horrific experience at an Airbnb property in Myrtle to the point where we feared for our family’s safety. We were so lucky this Holiday Inn had a room for us as the property is beautiful, safe, and has the greatest employees. Everyone was so helpful to the point of finding us these last minute rooms and accommodating our family so we could get rooms nearby each other. The food at Saltaire was great and Sherry (plus the overnight person and really everyone) at the front desk was a total lifesaver - customer service extraordinaire! Thank you IHG for saving our families vacation as we were about to head home 5 days early with lost money from Airbnb until we found you in Surfside. We will definitely be returning!!!.Version: 4.51.3

Give this some thought.Lots of praise-2 concerns I have been a member for many years. I get reasonably good service via phone- much dependent on the agent. All of my stays have been A+. Great venues and great treatment by the staff at various properties. Two issues need attention. Often when I am using points or free weekend night, the pay night(s) are billed at rates higher than the posted rates for the same rooms on the same nights at the same hotels. This smells of greed and unfairness. Secondly and most disturbing is the now more than a year old change in the free night award. I am not concerned that the points awarded have been diminished. That is a business decision. However , not allow us to take the points and buy up additional points to stay at a property of the caliber we choose is actually maddening. What is the harm? Otherwise, you are forcing us to stay at lower quality properties or entirely lose out on a perk we earned..Version: 4.39.1

Tom FloccoIHG is an outstanding corporation that’s always ready to meet your travel needs worldwide in a prompt, courteous and professional manner. I have been staying at IHG properties exclusively for 16 years. They’re a well-run operation! You’ll find thousands of available properties in the USA in every state. I always get a great night’s sleep in each IHG hotel in which I stay. This is also a tremendous convenience and opportunity to take advantage of IHG’s outstanding and world-recognized rewards program. Their phone app is something I could not do without when traveling. It organizes my travel dates and properties while providing a convenient map with nearby restaurants, attractions and business. I look forward to travel because I know IHG is right there with me—either a phone call away or via their terrific app. Join them. You’ll find it’s well worth it..Version: 4.46.0

It does reservations, but that is itThis app does not or is designed not to work when you need to cancel or modify a reservation. I am a spire elite level member an am amazed at my perceived deception of this app. If you are within an hour of the cutoff to cancel or modify a reservation, this app will suddenly have problems. I tried to cancel a reservation and the app(as every time before) suddenly isn’t working correctly. Call the number and you will have on hold until it’s too late. I tried then to modify the reservation, the app says can’t change to the new days as there are no rooms available. Funny though, start a new reservation and the site works great and yes there are rooms available on those dates. This is all very suspicious. Trying a different chain after many many years with IHG..Version: 4.49.4

Danbury I-84 locationI have always had the best experience at all of the ihG hotel locations, especially Danbury I-84, they are always very welcoming, accommodating, and friendly!!! I will be in Danbury this weekend, but my usual location doesn’t have availability, so i will be staying at the Bethel location. I have never been there before and I am really hoping that it is just as great of a hotel!!!? Im hoping that it is not further away from where i have to be the next morning of all my stays? Plus, the I-84 location has my headphones that I accidentally left behind at my last stay there and i was planning on just getting them at my next stay. If anyone happens to have some input on the Bethel location, id love to hear it. Thanks so very much! Sincerely, Heidi Baird.Version: 5.16.1

Best hotel group ever!!❤️So I never joined a hotel group until now,IHG is the best ,so many benefits so much to offer.. The extra amenities ,the things they offer me are Bar none the best .I even got a Chase platinum premier IHG card which is the IHG premier which will give you platinum status immediately. Honestly I could not ask for more, they are the best. Thank you IHG. From the early check-in’s to the late checkouts to the food and bar credits, I could not ask for more!!!! If you want to get crazy , get the ambassador membership!!!!!!! I did, well worth it, this is not your average membership this is for the elite style!! Just an average guy giving his own opinion I hope you appreciate it!!!.Version: 4.56.0

Less than thrilled.This app (and the whole IHG thing) is not all they make it out to be. First, I am a “Diamond Elite” member. According to the hype, I get all kinds of perks - NOT. About half the time, I can call the hotel direct and get a better price if I have the time so the app is handy for that. I’ve even had people at the counter tell me that they can give me a better price. Second, any time I use points to get a room, the rooms are VERY limited or non-existent. Third, other “perks” are equally as useless - “Free room upgrades”, for example. To get one, you have to wait until you’re 24 days out to try and get it. Good luck! After they make you wait, then it’s, “Oh, we’re so sorry. All those rooms are sold out.” Yeah. Thanks for nothing. If you travel a lot like I do, you can get hundreds of thousands of points for free rooms but don’t count on any perks. They are just good PR talk..Version: 5.5.1

There needs to be a serious updateI use IHG for business purposes. The functionality is inconsistent. I have corporate expenses that I need to report on a weekly basis and it would be helpful if the emailing your bill function could be consistent. One week it works, one week it doesn’t. Judging by the other unsatisfied reviews, this app is part of your brand that you should be giving attention with urgency. You’re spending money to upgrade the rooms, there needs to be attention towards your online customers as well. I hope that you take these reviews seriously. These folks (including myself) is what keeps you in business..Version: 4.38.0

Overall appreciate IHG’s commitment to improving the appIHG’s hotel app is one of the best out there, and where each update actually does serve up what it claims: improvements to its previous versions. Assuming the app development team really does read reviews in order to get input for future iterations: is there any chance to make a small update to the ACCOUNT ACTIVITY section, whereby it shows more clearly whether the points transaction is POSITIVE (added to the account) versus NEGATIVE (being subtracted from the account)? It makes for a more clear high level visual understanding of points movement, without having to read each individual transaction description. I would add the fifth star if this were to get updated! Otherwise, props to the app dev team..Version: 4.54.0

Holiday Inn Express in Murphysboro ILI spoke directly with Molly Surman the manager at the hotel regarding a billing issue. She made a promise to me that she correct the problem (to my face). She apparently lied. I left a note for her on my bill asking her to correct the problem as she promised, no response. I called her the day after. She promised me again that the problem would be resolved and she would email me to confirm. Again, she did not keep her promise. I called her back. So would not take my call or call me back after I left my phone number. What terrible service and speaks loudly of the lack of integrity of the hotel and horrible service..Version: 5.25.0

Traveling job!!!I stay in a Holiday Inn hotel somewhere every week Monday through Thursday night. I’ve been doing this for 20 years. I always use Holiday Inn clean rooms. Nice people just a all-around great place to stay, good hot breakfast. Plenty of room to park. I’ve stayed in all the other big names hotels Holiday inn is by far the best. HANDS DOWN THE BEST!!!! OH Yeah those IHG Reward points ,, I LOVE THEM!!! I always go on the IHG App and go to the online catalog and spend my points on gift cards for Cabelas and bass pro shop. In 2021. I bought my whole Christmas for my family with points from the IHG rewards. Thanks IHG… Sincerely,Donald Mangum..Version: 5.23.0

Impossible to run a consistent searchI often search for long term stays, which would be tax-exempt. I search myriad hotels and compare prices across states. Every stinking time I change, go back to home, add a parameter, or change the rate type, it shows results with taxes and fees, which is a massive price difference, especially depending on the state. I am fed up that I cannot simply run a search without having to hit that button over and over. Fix the stupid problem. It should be a default setting. I feel like IHG was too busy getting its inept bot set up to run a functional app. I actually am a Diamond member who ended up booking another hotel where it was easier to see the price and just book..Version: 5.36.0

Good ones and bad onesI want to start by saying, you have the best prices and I love all the hotels I’ve stayed so far. They acknowledge me as a member and over all my experiences have been good. But, there has been a couple of occasions where you made mistakes and even have a case number but, nothing got resolved because no one bother to call and help me. I’ve traveled to Mexico and stayed at your resorts and wrote 3 times the same review and the hotel never approved the review to go public. It was a bad review because that’s what I got, bad service. I will continue to stay at your hotels but, I hope I never encountered a problem because you do not follow through. I foresee lawsuits if you continue to ignore customers complaints..Version: 5.35.0

So easyI’ve lost count of the number of reservations I’ve made with the app. It is the easiest thing ever. All the info I want to see is in the app, amenities with images, the reservations match my stated preferences, I can see exact addresses to be close to my accounts. I’ve literally arrived within an hour of making the reservation and the front desk is ready for me. The staff at front desk always thank me for being a member of the rewards program and recognize my level when doing so. I can check in via the app at times. Consistently convenient..Version: 5.41.0

Clean roomsThe whole hotel is covid friendly. There is a woman namd Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s eekend for the last month and I must say the rooms are excellent. They are clean and the whole hotel is covid friendly. There is a woman named Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s.Version: 4.44.0

Mr JohnsonHoliday inn is very respectable to your needs. If anything seems to be wrong or off they will most definitely fix it the best they can. We was in Ann Arbor at a holiday inn they lost power from like 7pm till 8 am next day. They came let us know what was going on and reimbursed the room. We stayed at a sleep inn and they had a fire issue with fire trucks outside coming in alarms going crazy for like 2 hrs at midnight or 1 in morning we never was told anything. Never mentioned if was actually a fire or if medical. Be nice for them to get with the program and talk to people..Version: 5.38.0

Has some bugsGreat app but it has some issues. Every time I go to the app even though I have my remember sign on in enabled, I still have to sign on every single time. Also my canceled reservations still show as active reservations when you go onto the app. And then other times there is just an error in the in the app will just not work. The app still does all the normal functions as far as for booking a reservation and shows Great hotel options but it has a lot of glitches that just really make it inconvenient. If you have thousands of members who are loyal to you I think you should work a little bit harder to make sure that everything is easy and accessible..Version: 4.25.0

Holiday inn is awesomeHoliday inn or IHG hotels are the only hotels I ever stay at, because of the perks and cleanliness, but if I could change anything about them, I would put a Restaurant/bar in the Express hotels too and I would make sure every hotel has the little store with more options of drinks, snacks, toothpaste, ext. and the most important thing… ICE CREAM! Lots of ICE CREAM! Nobody likes to leave at 11:00 just to go get a snack, especially if they can get it there! Plus Holiday inn would make more money and everyone would be a winner! But other than that they are awesome!.Version: 5.33.1

No ability to download receipts for expensingThe app works fine for the usual ability to show your stays and upcoming reservations, as well as search for hotels and make reservations. It lacks digital key which obviously requires infrastructure enhancement at the hotel, though it’s becoming common among other brands. My biggest annoyance is the total inability to download a proper hotel folio/receipt from a past stay. If you travel for business, this is mandatory. Their only hotel bill is an html version with ads and nonsense on it, which is totally unsuitable for upload to Concur or other expensing platforms, not to mention inappropriate for documentation purposes in general..Version: 4.50.2

Excellent Service, Clean, AffordableOverall, the last 8 years of being a Club Member has been a GREAT experience!!! Especially employees over the phone, very courteous and helpful. Ever since COVID, the service at different hotels has been unpredictable. Many experiences with new employees who didn't always know what they were suppose to do! It does not bother me to the extent that I would not chose one of the IHG properties. It can be very frustrating but I do understand. I think IHG hotel choices are outstanding! I love all the options!.Version: 5.23.0

APP not Opening after update.App not opening after update. I can log into the web version, but not the App. Changed password 5 times, called customer care at IHG. Still not launching. IHG has sent this to their IT for further assistance..Version: 5.14.1

Worked good until Dec 23I switched phones and tried to login on the new phone and it gave an error to contact customer service. I checked my old phone and work phone and the app still worked. I logged out of my old phone and tried to log back in and it quit working. I then tried the help and the chat bot automatically reset my password. The new password worked on the website but not the app. Now my work phone no longer works because of the password and I cannot log in. Two calls to their support and they said they would escalate the ticket and call back. Still waiting over 20 days..Version: 5.14.1

Worse than useless appThis used to be a good app, but it no longer permits logins. Also, if you go to IHG to report login problems, then their chatbot simply locks your account. I’ve been staying mainly at IHG hotels for decades, so congratulations to the devs on making an app so appallingly bad that it reduces even me to zero IHG stays. Other chains have working apps — bu5 judging from this app, IHG doesn’t want our business anymore..Version: 5.14.1

App is Not workingAs noted before by someone else this app has not been working for about a week now I won’t open up I’ve changed my password three times in the only way I can get in is by going through IHG which is useless. I understand that issues happen all the time but it shouldn’t take a week to fix a bug especially the company the size of IHG.Version: 5.14.0

Wont log inHaving hard time for 5 days now, install and uninstall already but the app won’t log in my iphone but I could log in to ipad and web. Inconvenient..Version: 5.14.0

Unable to loginUnable to login. I keep getting the “something went wrong” error message. This has been going for a week now..Version: 5.14.1

🤗This is my absolute favourite place to stay when we in Great falls. I always feel so welcomed when we come here. Like we been welcomed by a family member.Version: 5.41.0

Booking hotelIt was so easy and very good prices for the employee as well as for members. Love your site and the app . Thank you Vesna.Version: 5.40.0

Easy bookingBook in 2 minutes! Proud Platinum Elite member! 👍🫡.Version: 5.39.0

WORLD z BEST “IHG”Excellent service ,convients . Warm welcome checkin’s . Best in price comfortable stays 😊recommended everyone.Version: 5.39.0

EasyGet the App. So easy to book..Version: 5.37.0

ReviewI love staying at Holiday Inn. We get the best treatment when we stay at any Holiday Inn Hotels..Version: 5.37.0

No sweatLove the app, very convenient for IHG member, no sweat at all..Version: 5.35.0

So easyIt’s so easy to book. And I love that it has the closest locations at the top.I love booking and staying with Holiday inn. It’s great!.Version: 5.34.1

Mr.Proudness to be a IHG member.Version: 5.32.0

SarniaI am sad that I am unable to stay at the Sarnia IHG Holiday Inn Express as it requires a 3 night stay and my trip only required a 1 evening stay. I was forced to change hotels for my stay..Version: 5.31.0

Nice and easy!Easy to use app containing all of the details I needed to choose the right hotel and room..Version: 5.31.0

Very goodGreat app, easy to use and navigate options..Version: 5.29.0

Easy to useEasy to book a reservation. Only glitch is that you need a hyphen in the postal code..Version: 5.29.0

Excellent as alwaysThis hotel always provides excellent service in all areas. Efficient shuttle service to the airport, and breakfast is always on point. Thanks again IHG..Version: 5.26.0

Easy and ConvientThe app was simple and quick to use!.Version: 5.26.0

Super easyJust a great app. Very easy to use!.Version: 5.25.0

Always top notch serviceAlways Top notch service. Very helpful..Version: 5.24.1

Was easy to useConvenient and straightforward app.Version: 5.23.0

Great appVery well built and holiday inn great reward programs.Version: 5.19.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.40.0


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