Hulu: Watch TV Shows & Movies Customer Service

Hulu: Watch TV shows & movies Positive Reviews

Issues with opening my app since the latest UPDATEMy app literally won’t work at all any more doesn’t even go to load it automatically closes out in the same instant I am trying to go in it literally no next screen shows or anything I mostly use it on my phone so it’s a bummer that there’s nothing I can do to get my app to work so here I am trying to get in the right contact with someone for this issue to be fixed I tried everything possible on my end every other network is working perfectly fine on my phone so I know it’s not my device thank you other than this I haven’t had any issues with the app as long as I’ve been using it that’s why I assume it was the latest update cause it didn’t start happening until then.EbbyrichVersion: 7.23

UghhhWhen you turn your phone upright you see your show plus numerous options underneath you can press to watch another show. This is great in theory, except it is extremely, extremely easy to accidentally hit on a new show when you don’t mean to. So, I am constantly watching a show and my phone turns upright when I move and then I accidentally press on another show. Then my show stops, it starts loading another show, I have to X out of it and start my show again. I have numerous streaming platforms and this is the only one that has this issue. Part of the reason this happens is because the whole screen becomes a button to switch your show. If you could put a smaller play button next to the show options instead of the whole area being the button, it wouldn’t as easy to accidentally start a new show. It is frustrating to constantly have a new show start playing because you picked up your phone and your finger simply touches the screen!!!!! When I am watching a TV show this usually happens 2-5 times per show. Again, I have a lot of steaming apps and this is the only one I have a problem with but the other apps have a different layout that makes it harder to start a new show in the middle of another show. I almost never review anything but really am getting annoyed by this and am hoping you will create a fix for it!!.BellllllllllllllllllaVersion: 7.44

Brand new customerOmg, not political ads! I am a brand-new customer. I took advantage of the $0.99 offer for a year. So far I am quite happy with the service except for one thing. I don’t have a problem with the commercials since I knew it would happen due to the offer price. What I don’t like is the same commercials over and over again. It seems like when watching a program with several episodes, there is a repetition of ads which is, quite honestly, not going to get me out there for those products. There are a few older dramas (and probably sitcoms that aren’t already in syndication) that I would like to watch, namely “Cold Case,” “Boston Public,” “Falcon Crest,” and “Picket Fences.” I’m sure that there are more, but I cannot come up with them at this time. I’ll keep watching. The old shows are usually much better than the reality shows like the Kardashians and Real Housewives that are on now..Great SpellerVersion: 5.34

Love it but a few problemsHi there for people who read this please do download it even if there are a few problems.(and because of what I say) This app is perfect for me because their is a ton of anime and other shows though I do wish they speak English or Spanish because thats what I understand but other then that it is perfect. NOW THEN THE PROBLEMS. Sometimes the adds are way to long and I sometimes have to take breaks for off the phone because of school and then even after the add it sometimes replays and I don’t want that and when I was trying to watch an anime (Fairytale) it said we are having problems please try to refresh your screen and I did but it kept on saying that. Those are all the problems that I have so please try and fix them I will appreciate it thank you bye and have a nice day..Nuevitas23Version: 7.18.1

App almost never starts on the right episodeApp is super annoying! Almost anytime I leave watching a show even for 5 min when the app is still open, it can’t figure out where to restart my show! Almost always plays on an entirely different episode, most of the time 6-7 shows behind where I’m at, even in the middle of a show. I always have to search for the show again and go down the episodes till I find the one with half a bar indicating I’m not finished with that episode. Even clicking on the continue episode doesn’t work and you can’t view the other episodes unless you click on the correct show square since the show comes up in your keep watching and as a show on the homepage, yet keep watching doesn’t allow you to view all episodes. It’s super annoying and makes me want to go back to only Netflix.RdhdcowgirlVersion: 7.39.3

Amazing AppI find this an amazing app and do not understand why there are so many bad reviews. There are tons of shows to watch of many different genres Cartoons, Dramas, Action, Comedy and so much more. I’m sorry if you didn’t choose the right plan. There have been no troubles for me except one thing for kids I find it annoying that you can’t select a age until 13 my 10 year old can only watch shows for little kids and has been begging me to let her have TV-14 but that has inappropriate content for her. So please please make you be able to do different age ratings for kids under 13 such as TV-Y, TV-Y7, TV-G, and TV-PG. I find this a problem because my daughter can only watch kid shows. I also caught my 4 year old watching sailor moon and I am positive this is not age appropriate for her. PLEASE CHANGE THIS..CocolattebananaVersion: 7.7

Commercial overloadI really like the app but two things turn me off about it. The first is that when picking a show they play too many commercials. Once you pick a show they play 90 secs of commercials, then they play the opening credits for your show. Then they play another set of commercials before playing the show. Then they play 2 more sets of commercials during a show that is only 22-25 mins. After the show is over they play another set of commercials before and after closing credits. I know that it is only 90secs but this adds up and makes me disinterested in watching any shows. The other feature I dislike is that when trying to watch “live tv” even when you pick that option they will make you watch the show from the beginning. Then you have to fast forward to live tv, after watching commercials of course......Retail mobile DetailVersion: 6.6.2

SO MANY GLITCHES!Great app, but there are a lot of bugs that need to me fixed. First off, the skip, I tried to resume an episode I was watching and every time I would go to skip back to where I was, it would restart the episode. Also, the ad problem needs to be fixed, it keeps playing the ads, then replaying them. Like it would have the ads run as normal, then replay them for no reason. Also there needs to be an easier way to change plans. Skipping is rather annoying as well because every time I skip forward or back it sends me back to where I was! It has even started to black out my screen at certain points in movies and TV shows. I’m very upset about this because all I want to do is watch a show, and it won’t let me! Please fix all of this!.🌸❤️❤️🌸❤️❤️🌸Version: 7.0

As an avid user, here are two suggestions that would make a huge difference for me.1. Add a customizable “skip intro” button for all tv shows/series. Every tv show series’ main page needs an option to set a custom amount of time for the skip feature and also allow adjustments to the button prompt time window. This also would apply for the “play next” button. You can avoid episodes playing the next one too soon for shows with small bits at the end. You should also be able to have multiple segments for shows that play early end credits with scenes after. 2. PLEASE MAKE A CHANGE TO YOUR ADD ON CONTENT! Right now, trying to navigate HBO Max is a nightmare and needs an overhaul ASAP..Non paying playerVersion: 7.23.2

Well made app for the most partFor a mobile app it’s done quite nice, in my opinion easier and quicker to use than something like the mobile Netflix app. However there are some strange caveats. The app sometimes whites out (on my home screen the app will be there but the logo disappears and I can’t even load the app by clicking on it). This usually resolves itself after a bit. This is the only app I have that exhibits this behavior. Additionally, if you’re watching a show and lose internet connection, especially during an ad, the episode might start from the beginning when you get back to a good connection. It’s happened to me once and I’ll see if it happens again. Other than those two bugs it’s been a pretty smooth experience..JoeFlyer1234Version: 7.3

Crashes and requires reinstalling after every updatesI always know when there has been an update because the app never fails to crash mid-episode after one. The worse part is that it usually crashes right after a commercial break so when I get the app back up and running and resume the episode I have to sit through another minute of the same commercials. Simply closing the app after an update does not fix the problem. It requires me to delete the app from my device and reinstall. It’s ridiculously inconvenient and annoying. Please fix this. If I didn’t get such a good deal on my subscription, I probably would have cancelled it because of this issue. Besides this inconvenience every two weeks to a month the app does what it needs to do and is easy to navigate..Hulu-user2Version: 7.3

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Hulu: Watch TV shows & movies Negative Reviews

Good but casting is flawedI’ve noticed some major flaws when casting shows using chrome cast. The episode listed “up next” usually doesn’t change when moving on to a new episode playing in the player. If I turn off my phone and turn it back on, the app shows it’s connected to the tv, but I don’t see a way to get back to the episode that is currently playing. The app also has issues with the episode list occasionally freezing or just disappearing after moving to the next episode. Please work on these bugs to make casting useable. Edit: casting over airplay is also pretty bad. There is a ton of lag when trying to use any of the video controls. I’ve discovered the only way to use the skip 10 seconds button is to do it from an Apple Watch. For some reason the episode up next does actually change most of the time when using airplay. Maybe ask the developers over at Netflix, for some tips on how to make your casting better. Other than the casting having major issues the app is pretty good, I haven’t had problems watching on a device. Edit: the episode list bug was finally fixed but while casting the app has problems with playing a whole segment of commercials twice. It’s really annoying to get to the end of the commercial break and then have them all repeat again..Havbebskdh1Version: 7.40

Laughable Technical BugsNow that they’ve finally upgraded their library so that the majority of their movies aren’t straight to video titles from 10-20 yrs ago, as it was a few yrs ago, you’d think they smooth out their technical bugs. But no, they STILL have the following bugs on roku: -if you happen to fall asleep while bingeing a series, whenever you come back it will ALWAYS go to the farthest you’ve gone in a series, even if the last time you stopped at an earlier episode; - the rew/ff buttons are so slow that unless you want to wait a minute you have to keep your finger pressed down in the other buttons; “Continue Watching” excludes certain titles (no rhyme or reason as to which ones) so you either have to find the title again or go to “My Stuff” to continue; -if you watch w/ the subtitles on, it will overlap with the hard coded subtitles or credits (other streaming apps move them temporarily at the top). And on iOS, if you happen to use a different account later, there is NO way to log out of your existing account. The fact that they’ve had these same bugs for AT LEAST 3 YRS AGO is borderline hilarious. Especially as they’re charging close to the prices of Netflix, HBO Max, etc. Will never pay again for this service until they fix these bugs, which you don’t see on any other streaming apps, really..NJacuguyVersion: 7.36

Even worse after newest update if that’s believableThe screen flip to landscape doesn’t always work and before it goes to full screen, I often change the show my accident because you guys insist on showing a list or que of shows beneath the playing video it’s really frustrating when a show just randomly changes because i accidentally touch somewhere i didn’t meant to by adjusting the angle of my phone just to get the screen size larger and make it actually go to full screen. On top of that problem, I can’t tell you how many times i have started watching a show by hitting next only to realize that the app has started me several episodes back and doesn’t track the episodes i have just watched instead of tracking the few i watched the night before it just starts me wherever it thinks i left off. And with the newest update, now I literally have to go to setting and choose the best quality streaming option when i am not on wifi or the audio will not work in the app at all. I usually have to do this several times to get it to actually work, and I have to do it anytime i start using the app off wifi. Why don’t your settings work correctly, why does this bug exist have not enough people reported it or does the developer team not care lol. So BUGGY almost as bad as the HBO Max app..FhdhshdjzjZhsbxhxVersion: 7.49

Audio fluctuationI’m not entirely sure if I should be writing this complaint to you guys but I’m going to go with yes since it happens on this particular app. I watch different channels on your app and I’ve noticed that the audio quality fluctuates depending on which shows I’m watching. For example when I watch Fear The Walking Dead I need to turn up the volume way too high to listen to dialogue and then when action scenes come on it sounds extremely loud. When I watch American Idol I can barely hear the voices of the singers over the piano or guitar playing. The piano and guitar drown out the singers voices. When I watch The Bachelor it sounds fairly normal and I don’t need to increase the volume so much. When I watch The Handmaids Tale I can barely hear the dialogue and it also sounds extremely loud when music starts playing when starting a new scene. It’s pretty frustrating having to increase and decrease depending on which show I’m watching. Is there any way to fix this? I’ve tried looking around the app to see if there’s a way to fix it but I’m not able to find anything. I’d love to hear some suggestions if that’s possible. Thank you for your time!.MawrycharmsVersion: 7.49

Glitchiest streaming app out thereI constantly have issues with this app. First off, the ads will double or even triple up sometimes, you can be stuck watching over 5 minutes of ads (each saying they will last only a minute and a half) in a row for about 3 minutes of show watching time in between. Secondly, the audio will occasionally not start up when beginning to watch a show, no matter what you do to start it up it won’t begin unless you completely get out of the app or even have to delete it and redownload it. Sometimes the ads will get skewed on the shows timeline so in the middle of a scene or dialogue the ad will begin without any warning. The shows will also occasionally just be a black screen (with or without audio it depends) for the entirety of the show run time. In addition, the subtitles will get messed up and pop up way after the dialogue has been spoken. I’ve never had more trouble trying to work an entertainment app before. If you’re gonna put so many ads in this app, make sure they don’t completely screw up the show watching experience, I’ve never been so frustrated trying to watch a show..Itsa IssaVersion: 7.49

Make it easier to switch plans!As a new user i of course decided to go with the cheaper plan to “try it out”. i haven’t even gotten thru the first episode of the show i was dying to watch and i’m already so over all of these ads! the option to upgrade isn’t even on the app.. i had to go log in on the web which again requires way more clicks than necessary.. although after reading reviews i guess it’s a good thing it’s not so easy because apparently you have to wait until your current subscription is cancelled which completes a month later!??? OMG! you’d think you would want to make your new subscribers experience the best.. again you should make it easier to upgrade or start everyone out with the BEST plan first.. and then give them the option to switch once the free trial ends.. just saying.. i don’t plan to cancel right away.. i guess i’ll leave it on during the free trial and use the app if i’m that desperate to watch an episode i’m willing to sit thru the same ads over and over every few minutes while trying to get thru an episode. best believe my subscription will be cancelled as soon as the trial is up! so disappointing! ugh!.WildbelleloverVersion: 6.4

Never ending issuesYou would think for app with this many subscribers and this high of a subscription rate (for the live tv) the least they could do is make an app that works. The app has near constant glitches. It often plays the audio of one show while a completely different show plays. It never remembers where you left off in a show so you have to watch the same commercial breaks again. It freezes, it crashes. It has the worst UI. You can’t set shows that you’ve recorded to automatically delete after you’ve watched them so you have to do it manually. Even when you record shows, you can only fast forward through the commercials maybe 25% of the time. One show I record never records the whole episode. Even after I delete it, it stays this way. Then miraculously, after a week, the full episode appears. Seems like this app is perpetually a year behind it’s competitors. I really hope someone reads this and looks into all these perpetual issues, but I’m not holding my breath. Get it together. You owe your paying customers more than this.._tinydancer_Version: 6.13.1

Commercials and streaming serviceSo, for the commercials I don’t mind watching. However if you want to rewind to watch a scene before the commercials break you have to watch 3 minutes of commercials (1 min when you first pass through, 1 min when you rewind, and another minute when you pass through again). It’s kind of annoying that it does that and doesn’t save that you already watched the ad breaks like other video streaming platforms. In addition, I get a lot of problems with the streaming service. Like the episodes won’t load and it tells me to come back later or refresh. I know it’s not my internet because we just upgraded it to a faster speed and out of all the apps on my phone and TV this is the only one that needs to be refreshed. Lastly, episodes. Episodes on phones can only be watched two at a time. Then you have to go to the series list for the next two episodes, which is inconvenient because of the loading issue mentioned above. I love the shows on this app, but really not worth all the bugs and issues..Bakachibichan1Version: 7.13

Could be way betterAt first I loved this app then after using it for a awhile I found all the glitches. The time it takes to download a movie and all the buffering makes it difficult to even watch a show or a movie. I pay the extra for no commercials but by the time it buffers 25 times through the movie or show.... I give up. It never used to do this so much but now it’s all the time. I go to the other competition movie app and it doesn’t do it on that app so I know it’s not my internet. Did you get rid of someone that knew what they were doing tech wise??? Also they used to change the movie choices more often and have newer movies, even better that the competition, but now the movies are always the same and all OLD movies and horror film it’s boring and sickening. There used to be more choices, what about PBS, what about getting up to date history channel. I’d like to see some historical dramas and movies!! I pay my fee each month and I’m barely getting good use out of the app. I Really think I’ll discontinue my subscription..Poshafied!Version: 6.13.1

Buffering, Glitches, Selection or Movies and Shows, and ADSSBuffering and Glitches• The app has a nice selection of shows and tv shows. But it buffers and glitches A LOT!!! This makes it hard and annoying to watch stuff. It took me 20 minutes to get a movie started. I had to constantly restart the app and exit in and out of the app; to stop the glitches. I’ve checked my WiFi and it works perfectly. You would think with the updates it has they would have already fixed the constant buffering, loading, and glitches. It gets to the point where I can’t, don’t, or want to even bother to use the app. Selection of Movies and Shows• Another problem which isn’t that big is the selection of Movies and Shows. Don’t get me wrong it has an “okay” selection but they don’t update it that much. They don’t have much of the movies or shows I’m looking for. A lot of the shows they have aren’t that popular. I find it hard to not rewatch most of the same stuff. I’ve had this app for a year now and have watched mostly everything I’m interested in. Commercials• The commercials and constant ads in the app make me go CRAZY. There are so many commercials. I just want to watch something without commercials every 10-15 minutes. With all this I recommend Netflix or another app to watch stuff. But if you are looking for a specific show that is anti popular this app probably has it. The app has issues where it gets to the point you don’t want to use it..Alise LeonardoVersion: 7.1.1

Great Content. Terrible layout.I love the shows on this platform. But I run in to so many problems with quickly starting where I left off after my previous view sessions. It takes me a minute or two to get back to the episode I was watching, WHICH IS A PROBLEM I DONT INTO WITH ANY OTHER PLATFORMS. Very disappointed with the customer inference & the interaction I have had with it so far. The way the system works causes strain which SHOULD NOT BE HAPPENING. I am a very tech savvy person too. But this app makes it 10x more strenuous to operate. Using this app opposed to others is a terrible experience.. The only reason I continue paying for this is because the content is great. I am very disappointed with the customer interface being a new customer. Its 2020, hope you know how to fix it. Sheesh. I’ll be sure to be talking to my friend about this too. Hopefully they get this fixed up soon. Lots of potential. Terrible platform performance so far. Don’t even get me started when I get gypped by watching 2 long adds in a row. 👎👎👎👎👎👎👎.RaffopatVersion: 6.15

Hate using this to cast to a tvA lot of times I’ll start watching an episode on my phone and then move to the living room and cast it to the tv. It almost always messes up when I do this. Even when I start watching an episode by casting to the tv it often messes up. The main problem is that it will lose its place where it was in the episode and makes you start over. When you go to fast forward to where you were, you have to watch the beginning of show commercials, AND the commercials right before the spot you’re locating. I’ve also had it randomly change what show or movie I was watching but since it makes me watch commercials first, I don’t realize it until afterwords. Basically I just watched 6 minutes of commercials before being able to find the spot I was previously watching on my phone. And this is not the first time that has happened…It should not be this difficult when other apps have no problems..TapzooluvahVersion: 7.43.2

Never ending issues once againBefore I start I’d like to say that it’s pointless for us to even give them reviews on ads or anything of the sort because they don’t care and only care about making money NOT giving us good service. MANY of us have said the same thing over and over again about the ads , even years ago. 💢And it still hasn’t changed if that says anything💢. I’ll change my rate the second you change me getting ads every 3 minutes/ every time a new episode comes on or even every time it gets interesting. It could at least be every 10 to 15 minutes. It’s really annoying that I can’t even understand what’s happening in my show because I don’t get enough time to even watch it without a ad popping up. So that’s for a freaking review. ❌No I don’t recommend this app❌if you can’t afford the best plan. which I cliched the wrong one so I have to deal with this now :), because I’m not paying them $13 to $15 when they do this when you have ads. Completely ridiculous..Jass_432Version: 7.32

Latest update crashes instantlyHappening again. For a week now the app instantly crashes. Didn’t get any refund last time when it did it for nearly a month. Doubt I’ll get one now. This was my first streaming service but have enough others now that it’s time to delete. The app itself is pretty good. Wide selection. Annoyingly doesn’t have a skip intro feature and when playing picture in picture it won’t immediately load next episode but these are small things. Most recent update has screwed the pooch. Instantly crashes as soon as you open it. Have tried power cycling, deleting app and reinstalling. Please fix. Kind of annoying that subscription apps often take a long time to fix these things (looking at you HBO) but don’t give any refund on their monthly charges. A few days is understandable but it should extend your next billing date. Paying for an unusable service, especially when stuck in isolation with limited options for entertainment is not good..DjinnAEVersion: 7.23.2

Not Accessibility FriendlyI’ve only had this app for a half an hour and I’m already so frustrated with myself for downloading it. I’m visually impaired, and while this app states that it has audio description it is impossible to use. I can’t find it anyway err on even the shows and movies it states has it, and when I go to the website to change it like it says I should it just gives me a description of what the feature is supposed to do instead of activating it. On this note, there is no way to find your continue watching. Where you can usually find shows and movies you have left off on other apps, this doesn’t have one, and if it does it need to be more easily accessible, even for beginners. It also didn’t save any of my shows/movies I clicked on that I’m interested in watching. Their “My Stuff” which I woul assume to be like Netflix’s “My LIst” only saved two of my shows I clicked on out of my eleven and one of my movies out of the eight. Over, extremely disappointed in the app and myself for having higher hopes in it..Thorned Rose RoyaltyVersion: 7.7

PLEASE FIX, APP WONT OPEN,CRASHES EVERY TIME I OPEN IT!!!!How strange I write a review but App Store won’t post it‼️‼️‼️‼️‼️😡😡😡😡😡 Ever since latest update of week of April 20th 2020, the app crashes every time I click to open it, it won’t open it closes fast, faster than in the blink of an eye!!! This is a paid subscription that I pay more than $130+ a month for, could the developers please fix this asap!! Why should it be necessary to leave a review and never receive a reply and for it to come this far? Don’t you get paid to supervise the application enough to know there’s this huge bug or glitch whatever it is that it won’t let the PAYING CUSTOMER watch the programming without the unnecessary stress?!?!? Will this issue ever be fixed?!?! Going on a week now!!!!!!!!!!!!!!! I don’t think you want your customers cancelling, let us know what’s going on, update us I think we have a right to know what’s going on and not be in a loophole!!!!! Way too many ads, I pay for Ad Free TV and it’s way too many repeated ads over again!!!! Kids filter should be updated for safer TV!!!!!!.Jewel DivineVersion: 6.15

Objectively worst streaming appSometimes I have to restart the app three times before it’s usable. First the main screen doesn’t scroll, then theres no sound, and consider yourself lucky if the full screen button works. If you dare to use this app with an AirPlay device, you are likely to experience: No autoplay next episode, or if it does start a new episode it just crashes instantly. If the episode ends before you can open the app and press “play next”, it crashes. Crashes if you try to use the time slider on the app instead of your device remote. Crashes if you leave the show paused for more than a minute or two. And if you’re not using AirPlay? How dare you. Random bouts of video controls not working at all requiring restart. Never remembers where you are in an episode and restarts from beginning. Also, just randomly crashes in the middle of episodes. Maybe every other episode. How a multi-billion dollar company passes off an app this awful is stunning to me..LizManVersion: 7.50.1

How hard is it to make a streaming app?A textbook display of mediocrity. Does it play your videos? Sometimes. Does it remember where you stopped your last video? Almost never. Is it easy to rewind 10 seconds to see that bit again? Sure, as long as you watch all the commercials again. I can’t figure out if the developers are just incompetent or purposely making it difficult to find your show so you have to watch more ads. The app never remembers where I stopped my last video and instead starts me 5-6 episodes back. Want to rewatch a show you’ve already watched? Well get ready because it remembers when you watched episode 4 last time 3 years ago, you stopped the show during the credits, so obviously that’s where we should pick up again. Letting a show autoplay? What episode comes after episode 7? Obviously it’s episode 3 so we can rewatch all those other episodes..AirBear407Version: 7.39

Several ProblemsMy biggest issue with the app is that certain episodes won’t download. For example, episodes 1-3 of a show might download then 4 will refuse to. For someone who relies primarily on downloads, this is a pain. Also, some episodes are missing entirely from certain shows. This may just be a copyright issue, but with all the other issues this app has, you never know. More recently, I’ve been having a problem where episodes I’ve downloaded won’t play. I end up having to close the app and open it again just to make the episode play. And often it won’t save my progress if I stop in the middle. Finally, when I try to remove things from My List, some shows won’t leave. It says they’re not in there anymore, but they still appear in the feed. Honestly, the only reason I’m giving this app any stars is that I enjoy the content. I would be much happier, however, if they could fix these problems..Queen1saVersion: 7.8

Ads, ads, blank screens, and more adsWorked perfectly fine until a few weeks ago. I’ve been binging a show for about a month (at least I was until this app stopped working) and it worked well up until it started only playing ads instead of the show, and whenever the ads finished it would “play” but the screen would be blank and trio out until it was replaced by more ads that were even longer. I’ve redownloaded, updated, and restarted the app on my phone countless times but it still has not decided to work. Also even if the show plays for a few minutes, it never starts out where I left off and if you try to skip ahead then it shoots you back to the beginning with more ads and bugs out again. Watching it works fine on my computer, don’t have a clue what decided to happen to the phone app recently. Hoping they fix this issue soon. Oh also, there’s no sound… Unless it’s for ads.TheBeatleBrainVersion: 7.50

Please Either Fix Your App Or Be TruthfulHere’s addition to my last comment - we have an Internet speed up to 1 GB and my husband is a programmer/analyst for a living, so we know the issue isn’t on our end. But will you please upgrade your servers so your app doesn’t constantly idle and lose connection. We pay for no commercials but STILL get them ALL the time. Constantly buffering. I’m a teacher so I used to use this for documentaries but now whatever you did I no longer can. Don’t even get me started on your ‘Continue Watching’ section! I have shows I’ve never watched all over it and can never find the shows I ACTUALLY AM WATCHING! And what the hell is it with eliminating episodes after only watching them once?! I started watching a series, one was Nancy Drew, the rest of my family wanted to watch the older episodes to catch up and they’re gone! What the hell! This is a brand new series people! Either fix your dam app or be honest about how you have things set up! Seriously!.Hostess40Version: 6.12

Really should be Zero StarsReally, the ad system is completely fubared. One, the ad timer is now a lie. Ads timers are now never less than two minutes. And when that timer runs out, the ads keep going. Up to six minutes+ at times. And that is just one ad break. Really if I could find some of this stuff on sat or cable I would have to deal with less ads that way. Two, the ad timers are hard breaks fixed in the show. If the transition messes up from ad to show, and the show timer progresses while not displaying the show because it hung up at the end of an ad? If you try to rewind to see what you missed, well get ready for another four minute+ ad break because you rewound into the break. Three, the transition messes up at times, either delaying giving you the show, but the play timer is progressing and dumps you into the show at the point the hang up finally resolves. Or it resets the show to the start. Four, you can’t even effectively fast forward in case of a restart. Because the app will force you to watch each break you fast forward over trying to get back to where you are. Hit two or three, and you can run out to pick up dinner and still get back in time. Five, the ad algorithm is strange. I’m watching a dubbed anime, why do you think a Spanish language commercial will do anything but be extra annoying?.Nikas ZekevalVersion: 7.43.2

Wack af when it when it’s not allowed to play commercialsEver since I paid for commercials to be off this app it’s so hard to stream on GOOGLE CHROMECAST and my iphone. It’s doesn’t stream well at all. If leave the app on my phone I have reconnect to Chromecast. Whatever I’m watching starts over. Cant fast forward until I close the app three more times while still having to activate streaming to or just watching on my phone because there’s no in picture viewing. If I close the app to take a call or check a text the app closes. Show starts all again. This has been consistent since started paying for no commercials. Idc how many updates y’all have applied they still don’t apply to my issue with this app because I still have issue on my iPhone. Regardless of the fact I have a older mode Chromecast. Every one else’s app works just fine on it accept this one. Literally..RabekaGolightlyVersion: 7.19

Doesn’t Like ChromecastIt utterly baffles me how this app can continue to be riddled with glitches in terms of connecting to Google Chromecast. This can’t be an uncommon method of viewing and yet the app cannot maintain connectivity for more than a few moments. And I don’t mean that in the sense of video disconnecting from the TV, but the app as remote quickly loses its ability to function as such. The pause function doesn’t respond on iPhone Lock Screen or on the opened app, and I have to exit out of the app to reconnect to Chromecast. This often results in either the episode starting from the beginning and thus losing my place and/or it repeats the advertisements again that I had just seen instead of resuming the episode. Again, it’s just maddening to me that this is somehow still an issue. Seems an easy thing to fix. I Don’t have this problem with other streaming apps..Dhauxjdkajdjsj4567Version: 7.25

Up next fiascoI don’t understand the algorithm behind the episodes listed in “up next”. It is so annoying to have to exit that list and go back to “my stuff” to watch another episode every single time that I cannot give more than two stars. They’re not even in “my stuff”, and why would anyone want to watch random episodes of different shows one after the other instead of watching consecutive episodes of a show? Who does that? But that’s not even the point. I would rather see the new episodes of the shows in “my stuff” in the “up next” list than a bunch of episodes of random shows. For instance, I see the option of adding individual episodes to a list called “my episodes”, which cannot be accessed anywhere. Basically a blackhole. Why not add the episodes in “my episodes” to “up next” and give users the ability to manage the “my episodes” list? Just a thought....DauhazVersion: 6.3.1

Over commercialization successful.I’m a capitalist I get trying to squeeze a little more profit out of your service, but this is taking it too far. Then you make it worse by making FF or RR anywhere near the commercials an invitation to watch the whole set of commercials, 200+ seconds of commercials to be exact, again! Oh and you manage to get through the commercials to start watching your show and the app locks up. You have to restart the app. Then you restart your show. Remember those commercials you watched right before the app locked up? Yep. Better get ready to sit through those same commercials again. Mind you all this is on the less commercials plan that costs extra. I was really happy with the live TV plan until you went nuts with the commercials. Now you want $90 dollars a month? I can get cable or satellite for that much. I’m gonna try other services like Direct TV, PlayStation Vue or Sling. Shameful..NicknamesnottakenjustwanttostpVersion: 7.36.1

DisappointedLive, this works fine. I got this for watching soccer and football. I often need to record, and watch same day. Recording has been an absolute disaster recently with nfl games and World Cup. Recordings don’t show up. Other ones are chopped, with the endings missing. One game, they seemed to think was happening 8 hours after it was played and when I sat down to watch 4 hours after game, it said the game wasn’t played and then when it did show up, it was junk off the station. It’s frustrating, and at this point I’m giving up and moving to a different service. I’ve used competitors before and not had this much an issue. Don’t get me started on the gui, also. It’s difficult, but I’d deal with it if I got recorded what I wanted. Maybe this won’t matter to you, after all most people pick streaming for content. But look elsewhere if you need to record live sports. These guys are clueless..Steven h 99Version: 7.46

Don’t use it!!! Worst app and customer serviceHad to pick a star but they deserve zero!! Don’t waste your money! I used them 6 years ago and could never get anything to constantly play, ended up dropping their service. Decided to try them again now hoping maybe things would be better many years later and once again on two different internet providers we could not watch anything just within the week of signing up. Everything else plays just fine on our Roku and Fire stick, even live TV has no issue. Called customer service and they refused to refund me my 70 bucks because it shows on their end it has been at 100%. Interesting because all we get is “sorry not available at this time” and kicks you out constantly. Still they refused to help. Will never use them again. Learned my lesson after such poor customer service. Luckily there are way better provider apps!!!.DeyoS2020Version: 7.39.3

New app design terribleI don't normally take time out day to simply bash apps on iTunes but this new app redesign was so freaking terrible I couldn't get the bad taste out of my mouth so here I am. Tiles really guys seriously and not just tiles poor and restrictive ways to view shows I can't just get a bunch of small icons like before that give me optimal information no I need to thumb through every single tile to see anything well I guess the days of me discovering new shows is over because even browsing your data base is a nightmare so on my iPad Pro 12.9 I see 4 tiles at a time where as before I would see like 20 or more on my old iPad 9.7 inch this is absurd I advise if you do not want to lose people just in the settings simply add a legacy mode switch to the UI so us who aren't mouth breathing idiots can enjoy browsing your selection. Ah I feel a bit better now we'll back to struggling through your terrible UI which will most likely lead to me cancelling my subscription.UnholyfatmanVersion: 5.7

Tech issues galoreI have been paying for the most expensive live TV package, almost $100 a month and I have been having tech issues almost from the start. I have called them numerous times to try to get the issue fixed and nothing works. The issue is that out of nowhere, the sound stops working, I then have to get out of the app and go back in and try to find whatever I was watching again. This happens at least five times a day. For the amount I pay I should not be having so many issues as often as I do. I am tired of calling them, and they do not find why this keeps happening, and their only solution was to refund me the money and cancel my subscription. I am going to look into another service as of next month, given the fact that there are many others to choose from that happen to be less expensive. Don’t waste your money on the live tv.DndjfiVersion: 7.50.1

UpdatesWhy do the updates have bells and whistles but no improvement in functionality? Now when I look at something to possibly add to my queue, when I return to the previous screen it starts waaaaaay at the beginning and I have to scroll again!! What a waste of time!!!!!! The queue doesn't update properly! I really hate to look at what I don't want to. The old version was much better. There needs to be a "revert to previous version" button for all of the updates on programs. Since when is it ok to make people use substandard products that you have to pay for? And, I will NEVER buy anything advertised because the commercials are sooooooooo obnoxious. The same commercial every time. No thanks! The November 22, 2014 update is worse now than before. And, it buffers all the time. The only streaming app worse than this is paramount plus..Buddha3233Version: 7.47.2

What in the actual f*&kHave you ever actually used you own app? This is the worst user experience I’ve ever, well, experienced. Nothing makes sense, nothing is intuitive, and everything is horrible. Other streaming apps have the pause button in the middle of the screen, and some even make it that when you tap the screen the show/movie pauses. Your pause button is hard to find and never works. The same with the back and forwards buttons. You really need to run this through some usability evaluation trials before pushing it out. You might find that nothing, from finding an episode of a show to scanning through a movie doesn’t actually work. And then you might find that it doesn’t work half the time anyway, and I have to restart it a few times to even watch a show I can’t find or sort through. Just a suggestion. You do have good content, and I appreciate that..JustwannapostareviewVersion: 7.34.1

QualityI like watching my shows on my laptop. At first, the show I’m currently watching (Naruto Shippuden) had great quality but towards the end of season 1, the quality was the worst it’s ever been. It’s very pixely. I tried restarting my computer and reconnecting to the wifi and when that didn’t work, I figured if I downloaded the app on my computer, it would help...it didn’t. I checked to see the quality of other shows on my phone and laptop and they were normal. I couldn’t find anywhere else to watch the show so I just sucked it up and continued watching. However, when I checked again today (because it’s slowly eating me up) the quality on the app on my phone was just as bad. Please, PLEASE fix this on both your app and website. I’ve read other reviews with people saying they’ve been having this problem for months and it still isn’t fixed. Thank you..Hela OdinsonVersion: 7.16

AHHHHHHHOk so I don’t actually use this on my iPad but I downloaded it so I could write a review of what’s happening in my tv. Ok so I got it to watch modern family and mha, and every time I try to watch ANY show, it glitches and keeps loading and says it can’t play it. EVERY TIME. Usually I just have to completely go back to profile screen and my tv’s Home Screen to watch one episode of a show. But a couple times I’ve had to UNPLUG MY TV in order to watch a stupid show from this stupid stupid STUPID app. And then when I updated it on my tv I was so relieved that these problems would stop. But no, ALL THEY DID WAS MOVE THE OPTIONS TO THE OTHER SUDE OF THE SCREEN. They must not read any reviews, because from what I can tell on not just the App Store everyone is having this problem. So developers, I warn you, be better business people and read and fix what customer reviews say, or I will cry because it’s just making me more stressed..DragonlovergrrrrrlVersion: 7.50.1

$5.99 for ads and terrible stream qualityThis app has great content to be able to stream. But I hate that this app has prioritized ads over streaming connection. The app lags out almost 1/5 times I’m trying to watch something after an ad plays. I would say it might me my WiFi or data connection but Netflix doesn’t have this issue at all. All ads play perfectly but the content when streaming times out all the time. I pay $5.99 for tv like experience with all this content and the only real experience I’m getting is ads that I’m apparently paying for. I’m ending my subscription because this company puts advertising over quality of streaming which is what I had hoped to pay for. I don’t mind ads here and there. But I don’t want to watch ads every time because the app crashed on the streaming connection with pop up errors because only ads work. The app never crashes during an advertisement. Why is that?.DidntlikeitVersion: 6.1

Please fix....I don’t write reviews but enough is enough. Please back to the old interface but this one is horrible. FF/RW, HORRIBLE! Whenever I “start watching” a show like Will and Grace, I’ll watch two or three episode and I’ll close the app. When I go back in to pick up where I left off, not only is the show not at the top of my stuff (it’s at the bottom) but it doesn’t save my progress, so I don’t know with episode to start with... The updates are ruining this app... The app was working fine until y’all started “fixing” it. AND ANOTHER THING, sometimes the next episode won’t play unless I come completely out of the show and go back in and then I have to remember which episode it is... I see all of these reviews that go back months, why are we still having these same issues months later... I like your service but will not continue to pay for a service that has been jinky for MONTHS, not days or weeks but MONTHS. PLEASE DO BETTER!.Moni.MooreVersion: 5.29.2

Swipe to fast forward has got to goooooI'm the kind of person who touches their screen constantly while watching a show, whether it's to check the time or to wipe a smudge or see how far along in the show I am. With your "swipe anywhere on the screen to go forward or backwards" function, I am constantly being forced to watch and rewatch extra ads, and to try and re-find wherever I was in the show before my accidental swipe. Please consider reinstating the setup with the bar at the bottom that had the button where I had to be very intentional with my tapping in order to change location in the playing time. This will make using your platform much easier on my mental health, and on my phone that gets hurled across the room every time I shoot forward 10 minutes in an episode of The Mindy Project and get stuck with an extra 120 seconds of Chevy commercials. I beg you..TilleyrsVersion: 5.8.1

It WAS a good app!I’ve been using it for a year now and had no major issues. I pay for the Hulu+live tv and like how I can watch tv on my phone, laptop or actual tv. (Very handy during football and basketball season) Thought ever since it got updated (Sept. 2019) it’s been having major issues. The app completely exits from itself in the middle of a show, or the screen would go dark with a loading bar. Only to pop back up rewinding itself 20 seconds, playing then going dark again. Getting stuck in an annoying endless loop. I really like the app but if that is is the kind of service I’m going to keep having, especially paying $45/month. I might as well go back to my satellite provider. Now I don’t want to sound like I’m ranting but I ACTUALLY like this app and if it doesn’t improve soon, I’m going to have to part ways with it. So for now enjoy the 2 STARS..D-PillVersion: 6.4

BugsEvery time I try to open the app on my phone, it says "something is wrong: try again." Extremely frustrating. I've tried reinstalling and updating it, and it's the same problem. It won't work. Update: the previous problem has gone away, but with the new update, I accidentally fast forward my show probably about ten times in each sitting somehow. Its extremely easy to do. I end up watching extra commercials because of this, and then when I try to find my spot again, I have to sit through a second set of commercials if I click multiple times looking for the right scene. It adds a LOT of commercials to my viewing time. I also have similar concerns to others reviews, as it used to be easy to find my shows and find new things I'd be interested in, but now it's not as intuitive, and it's more difficult to quickly find things..AllieH1008Version: 5.6.1

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