Rakuten Viber Messenger Customer Service

Rakuten Viber Messenger Positive Reviews

Not possible to restore chat on secondary device (iPad)I have been a loyal and frequent user of Viber for at least a decade now. Viber has been my app of choice over all other chat services, including phone text. Viber has been serving me great until recently. The most recent update has deleted my account from my secondary device (iPad). After several unsuccessful attempts to log back in and restore my chat history, I found an article on the Viber support pages which clearly states that it is no longer possible to restore 1-on-1 chats and group chat history on a secondary tablet device. Which is very strange, because chat history actually syncs perfectly on a secondary computer device. Why was this important functionality suddenly removed? What is the point of backing up chat history if I can’t sync with my secondary tablet devices? When I start a chat on the primary device, I am no longer able to pick it up on my secondary device. This makes the app on the secondary device useless, so unfortunately I had to change my previously solid 5-star rating to 3 stars. App developers - please fix this problem, and re-enable seamless chat history sync across all devices, as it works on the competitor apps. Otherwise the Viber app becomes completely pointless on the secondary devices. Thank you..Anika72Version: 18.6.0

Fix the last update. It is broken!UPDATE: I’ve been contacted by support, it seemed like they really care to fix the problem. With new update my Viber is working without any problems. I really hope that they will not have any problems like this in the future. So… because support contacted me within 24hours, because they tried and care to resolve problem I changed my review to 5 stars. I’ve been using this app over 6 years. I was even recommending it to all my family and friends. It is awesome, fast, never any problems with audio or video calls until the latest update. Since I updated it to the newest version it went down the hill. App start kicking me out, then it finally stopped doing that but then it start freezing. It froze for few minutes and then crash. I can’t do anything. I can’t back it up, I can’t report a problem, I can’t contact support… Nothing! I even tried removing the app and downloading it again. Even that didn’t help. It is so frustrating! I saw in the comments that I am not the only one with this problem. I really hope you will fix this problem soon..Mudrost01Version: 17.8.0

No notificationsTo whom it concerns: For almost 2 months now my I phone does not give me any message notifications like it used to. No banners on my screen….No ding ding …Nothing… so I don’t know I even have a msg until I open Viber… I have an I pad also….And my I pad gives me all the notifications like normal…. BUT MY I PH DOES NOT I communicate with someone in UKR and we’ve always used Viber because it is superior to all other msg apps UNTIL NOW…. Will someone please SOLVE THIS ISSUE…. It’s a technical problem within Viber NOT MY I PHONE cuz I had my carrier check it out . This is very frustrating and I see other people are having the same issue as I am Including my contact person in UKR….. Thanks MARK WALCKER. I’ve already tried all the things your technicians have suggested numerous times …..The problem is still not solved and it’s on your end….Not my phone…. I really don’t think you people are interested in actually helping me at all.🥺.Knomad11Version: 18.9.0

7 year user: Viber provides privacy, safety, and reliable service.In an age where internet privacy is akin to the Wild West, and citizens like you and me are subject to outlaws, bad actors, and crooked sheriffs, Viber protects us. Instead of the pony express though, we got lightning fast messaging, with functions of self-deleting messages on a timer, two factor authentication on multiple devices, as well as encryption of trusted contacts’ messages. In an age where TRUST is a large part of the consumer choice, you can trust that Viber does not leak your message content to any one but you and the recipient. In times of disaster, such as severe storms and flooding in the Philippines, Viber also provided free worldwide calling to ensure that families were able to communicate, even though oceans and floodwaters separated them. My only issue: i am using the magic keyboard with my iPad Pro on this app. There is a difficulty with typing out sentences more than 1 word, since the space bar resets the typing cursor to the beginning of the message. The magic keyboard works well on other document/note taking apps/ iMessage, but Viber may need to throw out a patch to ensure compatibility with the Magic Keyboard. Thank you for all your hard work in rolling out new fun features while keeping our privacy your top priority..Garnet RiveraVersion: 13.8

No notifications I have incoming messages.I love Viber it’s a great app for communicating with ppl. I have been using Viber now for close to 8 years and up until the last few months I had no issues but for some reason the app has quit giving me notifications of incoming messages. I don’t know I’ve gotten messages until I open it up. Never had this problem before. Most of the time I have to leave it open to receive the messages but I don’t like doing that because someone may think I’m online when I’m actually working. But now it’s not even giving me notifications when the app is open in the background. I really wish y’all would fix this problem. Especially since I’m apparently not the only one having this issue..AyeshaAFVersion: 19.1.2

I love Viber!I’ve had Viber on my cell phone for several years now. I was told about it by a friend of mine in Australia and I live in the US. We wanted to talk so bad but, of course, doing that on a landline or even on a cell phone would’ve been far too expensive. But with Viber, we could talk as often and as long as we wanted. What a blessing that has been. My friend passed on earlier this year from a cancer she had fought for four years. But because of Viber, I was able to talk to her through those days and nights when sometimes she couldn’t sleep because of the pain and she knew she could call me at any time even though we were 15 hours apart in time zone and I would pick it up. So I am grateful for Viber calls and also chat because I still have friends overseas that I can chat with anytime! I will always keep Viber on my phone!.ScgsingsVersion: 13.4

We love it!It’s great for international texting and calling. Audio and video are mostly excellent. For group calls it’s great except there is a limit on number of people (20) and for texting you are unable to make some words in BOLD unless you have a font App. Texting is also limited per send. You would Need to create another text if you’re sending something long. I love that you can EDIT what you texted! But you cannot insert pictures in between text messages you’ve already sent. I’m also happy that you clear all texts or clear individually. The one BIG issue I have is that one time I called someone and all of a sudden while we were talking 3 more individuals joined the call without us inviting them! It was AWKWARD! I would have given it a 5 stars if not for that issue!.SavEdgeVersion: 13.4

Excellent serviceI have been using viper for many years. My daughter was overseas and we were able to keep in touch daily. All that is required is a Wi-Fi connection. No limit on the amount of free phone calls. She sent us multiple photos which was received as if she was next door. My brother now lives in Columbia. We communicate using Viber. He has a weak Wi-Fi so sometimes the connection is broken up. You cannot beat the free price. Texting and talking work great just stay near your Wi-Fi. I would definitely recommend this service to anyone who likes free phone services. No ads to disrupt your service. Easy to download and start using immediately. Again this is a free phone service..JeffreyBaVersion: 16.5.2

Viber over SkypeI used Skype for a decade to keep in touch with my dad in Ireland. I loved it. It was really good for video calls but regular phone calls cost money and I was constantly uploading funds. Viber is a perfect alternative to Skype... it occasionally drops calls or has choppy reception (just like Skype) but for the most part the connections are very good, the video is excellent, the audio is free... I cannot say enough good about Viber… It certainly is in line with any other competitive video service, and it’s a lot more free! I understand they have a charge to call lan-lines, I’m just happy that gives them enough revenue to sustain the business because it’s a wonderful way to stay in touch with relatives overseas without any cost to the average end user..Chemo IIVersion: 11.3.2

Wonderful site to communicate to the worldI have friends all over the world, thanks you for this great site!! I uninstalled my Viber account coz it’s not working! I cannot reinstalled it coz on the complaint information I should not put zeros on the phone information but my phone numbers doesn’t have zeros so I can’t submit my complaint. I need help! Thank you! Thank you for your quick respond. I did follow all the instructions but still can’t reactivate my account. Please help! Thank you! Thank you so much for fixing my Viber account. After months of not having it, I finally have my Viber account back! And all my contacts and conversations are back, too! Wow so happy!.Andrea6650Version: 20.0.0

Excellent appStarted using Viber since it was released. Stickers, audio and video call, high quality photos sending services, Viber notes, translation of languages, dark mode, logging out the devices when registered another devices with same phone number, end to end encryption conversations, integrating Viber phone call with iOS’s built in calling experiences, passcode lock, Face ID and finger print lock to app, use less data and then in recent updates, Viber channels like telegram, Viber group, are best features of Viber. Enormous background wallpapers for conversations, chat are amazing. Good luck Viber. Gave 5 stars. Official support in Myanmar also worth of big thanks ..KominooVersion: 18.8.0

Last update makes secret chats not so secretUPD: the issue has been fixed, thank you! Guys, your latest secret chats change is a miss. It makes using it less convenient AND less secure. Now, when you enter your pin in the search box it’s showing you the list of secret chats, then, to go to a particular chat you need to enter your pin again! What’s even worse, if you close the app with the secret chats screen showing and then reopen it, it still shows your secret chats and your pin is still in the search box clearly visible! Please revert to the way it used to be, it was great. This is not working..SlavkousVersion: 20.2.1

Was good, now having problemsI have enjoyed using Viber for years. As of recent though it is not allowing me to hear my messages voice messages nor see pictures or videos. I get this message that pops up that says Viber does not store videos or messages for a certain amount of time. Well, I can’t even hear them even moments after they pop up. My very techy husband has gone into the App trying to fix it. It is very irritating especially during these times of war and wanting to communicate. I had to switch to another app. I am hoping Viber can take care of these issues because I have been very happy with it for years. I just cannot see a reason for this..Brkrm77Version: 17.0.3

Really good app!I have been using this app for over two years now and it is excellent for talking with my relatives on the other side of the world. It’s also really nice there is a translator so that my family that doesn’t know English can easily translate my messages. The stickers are so cute and fun to use as well. The only reason I didn’t give it a five star is the video quality. I understand that I’m talking to people on the other side of the world and it might be hard to deliver good quality, but I hate when I’m video chatting with somebody and it just goes all blurry and pixelated or just pitch black, even when their video is on. I would definitely give five stars if it had better quality though!.IimoonlightuhVersion: 10.9.3

Almost perfectViber is the almost-perfect Facebook messenger alternative for me. It has e2ee on by default, audio/video chats which can transfer to your other devices seamlessly, stickers, and a simple user interface. Now for the complaints: My calls are draining my phone ridiculously fast. I would drop from 100% to 35% in under an hour on my XR. I also dislike ads and would like an opt-out option (whether paid or free). Finally, my notifications have not been reliable recently. I would not receive message notifications (especially during call) unless I opened the chat in the app. This seems to be a recent issue. I’ll be a happy camper once these issues are resolved..Eng, JVersion: 12.1

A very useful, well-designed tele-appIt has remarkably good sound quality. Better than SKYPE. And quite easy to use. It's nice not to use phone minutes up. Does it work internationally? The auto-listing of VIBER users in one's phone book is a great plus. A manual, explaining how it works and how best to use it would be valuable. No app is totally self explanatory. A very good addition to my telephone bank of programs. It would be valuable if when in another program and VIBER rings that you can directly go to answer the call. Right now it appears that multiple swipes or selections are necessary..IlluminerVersion: 21.2.0

Please?I like Viber very much as this is very reliable. But the backup option is very dangerous for Myanmar in current situation. We use Viber for many purposes and delete when things are done. All deleted data can be easily backed up and it is helpful to some people. After the military coup, the military abduct whomever they see and take their phone and look at everything in our phone without our consent. Yes, they are violating our rights. When they take our phone, they backup all data and some people are tortured for things they find. So, pls make backup option unavailable at least for Myanmar. This will save many lives..EmmmteVersion: 16.3.2

Love Viber but lately started having problemsI love how Viber works!!! How you can scroll thru the audio and save videos and forward them. The only problem I started having (I don’t know if it’s just me or if anyone else is having those problems) where the video is playing but there’s no way to save that video :(. It’s the app we use between our family and where we share pictures and videos and usually I would save them right away and unfortunately lately I haven’t been able to do that :(. That is why I gave it 4 stars instead of 5. Before when I was able to save them it was 5 stars.Frustratedmomof6Version: 16.7.3

Much Better!It’s been a while since I’ve used your app. You made some serious improvements in the meantime! Well done! The one thing I’d like to see you do is make it so audio messages auto play sequentially in a message thread after hitting play on the first one. Voxer did it first, but was unreliable. Recently, WhatsApp started doing it. If you add that you are definitely better than WhatsApp! Your “secret thread” and notifications when someone takes a screen shot and the auto self destruct is excellent! Can people adjust the timer, like Signal? I haven’t finished playing with your app, but it looks like you’ve done a lot of work. Good job, thank you, and keep it up!.NickBS100Version: 10.4

5+ Years Happy Viber UserI’ve been using Viber for over 5 years. I have tried other apps during that time and some have come and gone, but I still like Viber. One HUGE thing that viber has over WhatsApp is that Viber allows you to make private when you are online using it. You can not hide when you are online in WhatsApp and that is very awkward. For instance when you tell someone you are tired and want to sleep but really want to end the chat to chat someone else. They will know you are still online and not sleeping. And many other scenarios..Tic Toc YogiVersion: 15.4.0

Probably the best messaging appI’ve been using Viber for around 3 years and my mom was using it for like 8 years and it’s incredible!Its not complicated like some other apps, t’s easy to text, hide contacts, delete contacts, and add. I also love the fact that you can change the noise of the messages. And you can create your own sticker pack, like that’s amazing! From the first look you can see that whoever made this app has put lots of effort into this app 🤯. Also very easy to change you avatar. I’m obsessed with this app 😍. Keep up the good work 👍❤️.♫ FaNtAziA ♫Version: 15.1.0

Viber won’t unblock my mother’s account after promising they wouldMy mother’s account was labeled as spam by the system because she sent a copy-paste message to several of her contacts. After explaining the situation to customer service (had to message them 5 times) they said they would unblock the number within 24 hours. After those 24h passed, my mother still can’t log in to her account and when I asked customer service again they sent the same generic message that the number is blocked because the system flagged it as spam. So one star because of false flagging and horrible customer service..Petar DjVersion: 20.3.0

Viber is a pretty good appI only rated 4 out of 5 stars because sometimes the call quality is bad. Some days it’s great and other days. It seems the weather dictates how it works. If it’s really windy out it seems to struggle with a home call. Lol. We joke and say it’s a good viber day or a bad viber day based on the call quality. But the messaging app is awesome and I love how I can text my friends any where in the world free. I have friends in the Uk, Spain and Australia and we can message back and forth like we are on the same city. Pretty awesome and no long distance fees..Mother of DobermansVersion: 19.5.1

Ringing is activated in the setting still it has no ringing sound most of the timesSometimes for local calls it is poor. I mean without any reason it will be disconnected and you have to end up the call and give another ring as a solution. Also most of the times you just see the mobile flashes for a moment instead of hearing the call ring. It is only my problem with Viber, but it is common in our area. That is why we have to change into whats up if the other one has this application..Ysd3yVersion: 14.0.1

Viber resolves my issue of showing Viber contacts on my ios Share optionIOS - 13 has this feature of share sheet showing recent contacts from iMessage and Airdrop, but looks like Viber shows my most recent Viber chat contact as well in that option which was bothering my privacy. I reported this issue to Viber through their Feedback option in May 2020 and they fixed and resolved the issue for me in June. Thank you for being customer centric. I don’t see that option to share with my Viber chat contacts anymore..VibinParolVersion: 13.3

Notifications have not worked for a monthI have been a Viber user for many years. Have always preferred over other messaging apps. However for over a month now, notifications are only occasional. Generally have not been getting any, more often than not. Since the most recent update, now there are no notifications. It’s not my phone settings. I can’t continuously open the app to see if there is a message. The entire convenience and pleasure I found using Viber is rapidly eroding. Please address and fix this issue..Mattybee1Version: 18.8.0

Connection and message pop up problemsThe connection of viber seems to have gone worse and plus for some reason the messages sometimes the notification pops up but sometimes when I open viber then I notice the messages pop up only after I open the app and have been giving this problem for months now and have checked every possible reason why the messages won’t pop up can’t find what the problem is I have no blocking or even checked if my notifications r turned on don’t know why sometimes I get the messages and sometimes I don’t until I open viber then I see the messages sent from before. :(.Tanya 1234509876Version: 10.6.1

AwesomeI don’t know what some of these people are talking about, I’ve been using it for over a year and never had any problems. I love that it’s extremely clear and will even give a warning if encryption has been tampered with to either party. A solid app with fantastic features. Also way better than Whatsapp which is not user friendly to use especially if you’re a new user and just owned by facebook anyway so you can forget any level of actual privacy there even though they sell it as supposedly being that way..Flip 33Version: 12.0

Love ViberI like to use viber.Baji nazVersion: 19.1.2

Great but...Great app but there is no way to save the little video messages onto my device outside the app. Would love to save some of the cute messages from my niece. Please make a way to save the video messages!.TennesseeVol95Version: 10.8

Add lock screenSince Viber is a messaging app you should also add a lock screen to have more privacy. Other apps are doing so. It would be great and I will change my review to 5 stars. Thank u!!!.Patrick ihirweVersion: 12.2.1

ADD FEATUREPlease put gaps between messages sent (for example) after one minute. The time in the messages are not even that big and we don’t read it every time we read the chats. It would be better if the chat bubbles have gaps between them for us to see that it is sent at a different time..Your-frequent-userVersion: 11.0

Too many unknown groupsI am being added to too many unknown groups that are sending lots of messages.Katie bulgarVersion: 18.8.0

Not getting messages real timeI am not getting messages real time. I will only get them when I open the app 🤷🏻‍♀️.Dch18Version: 12.1

Viber is usefulViber is a useful app for groups. We use chat and the phone to confer. Had some difficulty joining phone conversation so please simplify instructions. Please keep app free of charge and protect privacy of users..Inday NenVersion: 15.8.0

Camera problemIt seems that you have problems with a frontal camera in the program. Fix it because it looks like a mirrored when I turn phone right camera shows me opposite side. Fix this bug please..Gildor94Version: 14.9

ReliableI really love using Viber since it is the most widely used app by my friends and so reliable. The video quality is great with no glitches none whatsoever. Wish you enjoy it too..AragatzVersion: 22.3.0

ЗаблокировалиМеня заблокировали просто не справедливо!!!я пользуюсь уже очень давно и это не припустило!я очень огорчён так как часто пользуюсь по работе и общаюсь с родными и близкими людьми!и приходит ответ что разблокировать не возможна!!!как так??я просто очень расстроен…...Arjur19887Version: 22.2.0

Nice serviceThanks a lot for the app.SK torontoVersion: 22.2.0

HackersHackers are everywhere!.KathyrGrayVersion: 22.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 22.4.0

Rakuten Viber Messenger Negative Reviews

App crashes when doing chat history restoreI have been an avid user of the app for 7 years and it’s been great with the stickers and gifs that make messaging interesting. But I’ve had problems receiving and sending messages in the past month. I made sure I am using the latest version of the app and iOS software. So when that did the fix my problem, I opted to delete and reinstall the app since that seemed to fix the issue for some people. However, when I tried to restore my chat history, the app would crash after 1% and revert to my phone’s home screen. When I try opening the app, the restore screen would pop up and again crash after 1%. Granted I have about 28gb of chat history, but I have enough phone and iCloud storage that it shouldn’t be an issue. I reached out to the Viber support team, but after the quick initial response with their “solutions” and me answering “No, tried it, still crashing on me,” I haven’t heard back from them which has now been 5 days. I really hope that they are working on the issue and not just keeping me on a shelf of “to-work-on-later” issues. But until I receive a viable solution to the problem, the app will remain deleted for me since when (and if) the restore eventually chooses to work for me, I don’t want new messages to be erased..Balbakwa04Version: 18.5.2

Not GreatMy boyfriend and I (I'm in the States, he's in London) used to use Tango and had nothing but problems. When we switched to Viber almost two months ago, we were so impressed! The call quality is infinitely better, plus we get to text for free! With the new update today, we love the time stamp feature and the photos next to the contacts. I love seeing his handsome face! Great product! I would have gladly paid for it. But am grateful its free! Update: the December 18, 2012 update is terrible. It's jumpy, closes down while typing, they changed the notification ping to something almost indiscernible, its cluttered with nonsense pictures, the talk to text feature doesn't work and it's very slow. While I would have paid for the app before, I wouldn't now. Changing from 5 stars to three. Update: Oct 27, 2022 been using it for over 10 years. Really enjoyed being able to connect with family and friends from All over the world. However, for the past month notifications don’t arrive until you open the app and wait a good minute before they kick in. I don’t always remember to check multiple times a day and older family members in hospital can’t get a hold of me. It’s extremely frustrating that there have been 4 updates to the app in that time and an app developer company can’t fix the problem on iOS. Updating stars from three to one..MycketVersion: 18.7.0

The customer service is useless.(edited) The conclusion is that the customer service will NEVER help you once your phone is banned in some reasons. I don’t recommend to try contacting them - it’s wasting your time. Here is what you will automatically receive the message - Hello, Your number was blocked on Viber because it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked. No further information is available at this time. Please do not reply to this e-mail. ——— I was able to use this app with my phone number in Japan, but when I got the new number in the US and try to change it, my number has been banned though it is my first time to use. I’ve send message the customer service 3 times but they NEVER let me use my new phone number. The customer service in Japan says, “If any unusual activity is detected, which is unlikely to occur in normal usage, the account will be automatically restricted from use. Your mobile number is restricted for use due to the above specifications.” This is not fair that my number has been banned even though that is not my fault. I hope the problem can be solved by sending my ID, for example, but Viber never gives me any chance or help. I am disappointing..Jpn611Version: 19.8.1

The absolute worstI have the notifications set to off in both iPhone settings and the app. Yet, incoming calls are still ringing with that annoying Viber ringtone. Nothing shows up on the screen (unless you open the app), just a ringtone. In addition, even blocked numbers are ringing. I have do not disturb mode set up on my iPhone at night. But the ringing still happens. And this makes it particularly annoying during the late night/early morning when I’m trying to sleep. In general, Viber has a lot of little glitches here and there. More than other communication apps. But what makes it really annoying is that they are not focused on fixing their problems fast enough, However, they certainly spent a lot of time making sure the app is constantly I’m trying to get you to turn on the notification. Really??? What is the point of the notification button if you’re just going to constantly pester me after I already turned it off. Instead of constantly trying to get people to turn on notification and use your app more, maybe you should use that energy on fixing the problems in your app. Try making your app better so then people will want to use it more, instead of bombarding them with notices to turn on notification..Kaihsu1Version: 10.9.3

Blocked due to.... what?Any good product manager or engineer should know how to evaluate usage data to determine if a user, especially a low volume user, is using the app for spamming purposes, as well as if the IP address is being used BY the user for spamming purposes, OR, if it could be that they use a VPN or other Adblock tools to protect their privacy, thereby providing false information about user intent. This also creates a question about claims about encryption, especially since Viber comes with tracking, Err, I mean, ads. Is this app as private as they are suggesting? Unsure. The app comes with Proxy settings, but apparently no instructions or support for how to set it up. If they can’t provide a useful app on the consumer side that comes with credible support, I would highly question upgrading for business use. Doesn’t appear to be a mature VOIP option, and so I would recommend against using it for any important kind of activities where people like family and friends need to reach you. A simple workaround would be for their product team to add a feature to ask the user if they are on a VPN, or show them instructions for how to set up with Proxy settings to help alleviate misconstruing user activity..Rad SnatcherVersion: 14.3.3

For the update NOT Viber in general - which was 5 starsSadly the update has removed 2 very important things I use and i cant see how that is an improvement so I am begging for them to be reinstated. 1. The voice messages used to use 2 different colours to differentiate those that were listened to versus those not listened to yet. Now if you have to stop listening and return later there is no visual way to know the point at which you stopped listening so you can easily continue. Not sire why this was changed but I don’t think it adds anything to the experience. Rather it makes the experience mire frustrating. A word I never attributed to Viber before. 2. If you stopped part of the way while listening to a message you could leave a reply and go back to continue listening from the point at which you stopped. Now if you try to stop before the end and leave a message, when you are ready to resume listening the message starts all over again. Again I can’t see how this makes the experience any better but rather frustrates the user. One of this things I have admired about Viber besides the fact that they can be used to communicate freely without sharing all your information outside of their company, is that they did not have updates constantly and useless updates. I am not sure what this latest update should be enhancing but for those of us that use verbal messaging it is frustrating. Maybe those 2 things can be changed back? Or reversed at the next update please?.Nickname-noneVersion: 18.2.1

Blocked with no one at Viber to help!I had been using Viber for more than seven years and had originally started to chat with my grandmother who had just started using an iPad. I’ve used it exclusively for chatting with my family. One day, my messages were not going through and I learned that my account is permanently blocked because it was flagged as a source of spam or unusual activity. There are two things that might have caused this that day. The first was that I may have accidentally opened a spam group chat while trying to delete it. I was rushing somewhere and was trying to delete it hastily. The second was that I tried to send a Nextdoor link to my dad but because it wasn’t going through, I tried sending it multiple times in a row. These are honest mistakes and for some reason I’ve been blocked permanently. There is no way of speaking to anyone or asking for help to actually look into my account. If they did, they’d see that I am and innocent and good person. The only thing I can do is send messages via their online form and my replies keep staying that I am blocked permanently and cannot be unblocked. They are offering no help to look into the matter. My whole family is needing to switch to WhatsApp now. This is so silly! I’m sure there is someone at Viber who could help, but the company isn’t set up that way. I’ve just been cast out and now my family has to leave too! I’m sad that after being loyal to this company for so long, I can’t recommend them..NbrubakVersion: 20.0.0

Country to country calling failedI have had this app for several years. I only use it when I go out of the US so I can call home. This time while I was out of country, I tried using the app and my calls failed. I purchased the Viber call out plan in hopes that I could call family to let them know I arrived safe. My first video chat, I connected but my husband could not hear me. I tried several more times but the video call always failed. Then I tried audio. Again call failed. I reached out to customer service and they couldn’t find my account where I paid for the service. I finally had to send them a screenshot of my account. I requested a refund but was told because I purchased through the App Store I had to contact apple for a refund. I did download the app from the Apple Store but the call out feature was an in app purchase so Viber should refund my money. I was gone for 8 days and could not use this app at all. I was better off using messenger. Waste of money..Nannie puzzleVersion: 19.6.1

Do Not Subscribe! Ceases Viber Out Calls at 10 min & Flags legitimate calls as fraudulent! 🤬This stupid app keeps cutting my viber out calls at 10 min and I am embarrassed every time to the other party I was talking to and I can not say these people that some stupid developers just built an stupid and junk app named Viber that cuts my direct calls at 10 min duration even though I subscribe for unlimited minutes! Now you can imagine how embarrassed, angry and frustrated I am toward this app! I wrote to them and someone even did not say sorry for the inconveniences I experienced and replied that calls were fraudulent activities! 🤬 Now, they started judging my personal calls and defining my calls to my mom as fraudulent calls! This is just utter madness and beyond one’s patience limits to this stupidity! They behave like they are police, tapping you calls, judging your calls and even forcing your calls to drop! This is how low these people behind this app went down and they think it is just okay!.Leonard 93Version: 16.8.0

WARNING: NO PRIVACYWhile Viber is a good alternative communication app, it WILL notify everyone that has your phone # of your status whenever you join or even if download and open it on your new phone. Although this seems like a harmless way they use to advertise and gain interest, it violates certain privacy before allowing user to decide whether or not they want their contacts to be notified and other privacy settings. And no, it doesn’t matter whether you deny its access to your contacts; ANYONE with you phone # will be notified. If you don’t care, then by all means use the app; it’s fine as it is (there are better apps out there). However, keep in mind that there are such minor nuisance features will violates your privacy. For an app that been out for so long, and with numerous complaints about the same issue you would think they’d have came up with a fix….LaiKaLeVersion: 20.5.0

MY ACCOUNT GOT BLOCKED WITHOUT ANY REASONI had been using viber since it was developed and created, but last year my account got blocked and when I contacted the support center I got answer that saying they can not do anything and my account was blocked because they think it is a spam. I reconnected the support center but got the same answer again so I deleted my account and uninstalled the app and reinstalled it because I was thinking it might solve the problem so when I try to reregister it each time a message pops up saying “ACTIVATION FAILED “ and I am not even able to activate it. It very disappointing to see the viber support team are not able to decide which account or number is spam and which is not. As I said before I had been using viber with my number for a long time with any problem until suddenly got blocked without giving me any reason..çgtytnzVersion: 20.5.1

Blocked because of complaint from spammersReally like it for long time. I was loyal customer of Viber for many years, was really enjoying its service, but get a lot of spam lately, somehow spam groups a able to connect people to the chats without people agreeing to it. I think it is how Viber’s algorithm works. Unfortunately Viber isn’t able to distinguish between complains from regular people and spammers. Recently was unexpectedly connected to several “Investment” groups WITHOUT OF MY CONSENT. However when I started asking why am I conectes to such groups in their chat they decided to report me as spammer. Button line is Viber stands on the side of REAL SPAMMERS, and blocked me of the app. Besides that I still have money on my account that is unavailable to me know. Only response I got from Customer Service was automated email… One star, but service is great.VenstanVersion: 22.2.1

Don’t waste your timeI’ve been using this app for so many years and never had an issue. In fact, I always found this app convenient as a frequent traveler. However, in recent months I’ve been having issues with random people adding me to stupid crypto/investment scam groups thereby flooding my phone with spam. One day I had enough and decided to take matters into my own hands by writing repeatedly in the group chat that it’s a scam group. Guess what happened to me? I was blocked off the app for “spam” just because of that. I never asked to be added to these stupid scam groups and I was sick of all the spam I was getting yet when I decided to address the issue I get permanently banned off the platform??? What sense does this make? Instead of punishing me for spamming the spammers, why not punish those who were spamming me to begin with..LinkII08Version: 18.7.0

Troubleshooting after new phone numberIf I can give no star I will do that . I just got my new phone number for 5G and after I installed Viber ,I couldn’t sent any messages. So I deleted the app ,reinstalled again and gave me activation failed for no reason. I contact the support in Viber and they told that My number was blocked on Viber because it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked. No further information is available at this time. I need to know what I do to block my phone number and I just got it? And only my family and friends are knowing my new phone number. There is no reason to block me. You can fix this issue or you can lose your users..Kamal@89Version: 17.3.1

Downloading photosViber is a descent messaging app. I will start off by saying that. However, one thing that is never solved is the problem with downloading media files. There are literally hundreds and thousands of people asking on the internet how to download media files because now users can only download them either automatically (but not retrospectively) or individually. Here comes a problem. If I happen to have 500 photos to download before turning on the automatic download function, what should I do? Well, it appears that I should click on each one of them and save them individually to the gallery. How is it not an option to select all or some of them and download them the selected media files altogether? That is why you get two stars..Ko Chit MinnVersion: 10.8

Please fix the notification issue!I’ve used the app for about six years now and absolutely love it to keep in touch with family and friends. I’ve very rarely ever had an issue, except for the last few weeks I am not getting my notifications when I have a new message until I open the app and wait a minute or so for any new ones to appear. I’ve checked my settings about 100 times and everything is set as it should be- I see that others have been having this issue for the past month or so and am begging you please please please get it fixed so that we don’t continue to miss messages. I’m not sure how much longer I can go with having to remember to manually check constantly. Everything else works like a dream and love the app otherwise!.KasrhbVersion: 18.9.0

Absolutely No Customer Service…My grandmother just came to America, she got a phone number that was previously blocked by Viber. Previously she used her Ukrainian phone number to use Viber - it is her only source of communication with most of our family in Ukraine during war. I reached out to Viber multiple times, all you get it automatic message saying “you are blocked, never contact us again”. I sent numerous emails from my own active account, telling them there has been a mistake - they just state that the number is blocked because of spamming and to never contact them again. MY GRANDMA IS 76 YEARS OLD!! WHAT SPAMMING??? She can barely type on the phone… Anyways, stay away from this app… such disappointment! I will try my best to teach her how to use WhatsApp or Telegram now I guess….GgmgmgVersion: 19.8.1

Call sound override phone’s settings. Bad call qualityMy phone was in mute and even had an earphone plugged in, incoming calls still make big loud sound. I still can’t find anywhere to stop this ridiculous feature. I turned off all notifications or even Viber in-call of the app. Never seen w any other phone apps. Embarrassed many times in meetings. The only way was to turned off wifi?!? Not sure if Apple lets this happen or their engineers are very competent and reckless in letting loud phone call’s sound override phone settings. Quite bad call quality, reason they say is low internet but other apps had better quality. Started to use it bcoz of quality, now gotta change apps. This has changed recently like several months..TaylorGatesVersion: 12.3.5

Was Great!!!It was great .. when it was absolutely free. I was able to stay in contact easily with friends and family overseas. No data fees , no long distance “ low rates” no contract. But I guess nothing good lasts forever. I see though the description still mentions free when in fact this app now is a subscription. Why ? When there are other social media options? People can Facebook video or Zoom with friends and family overseas. That’s still free. So what happened Viber ? At least I was able to remain close to new friends from different countries for awhile. I’m now forced to keep Facebook and use Zoom As well with those that don’t Facebook anymore. ( I wouldn’t anymore either if not for ) Viber did once do what Zoom does. What happened?.BiscuitflyerVersion: 13.9.1

Limited utility…I got this app because I wanted the encryption and privacy that iMessage doesn’t provide. I also wanted to be able to keep chats, and be able to access past conversations. The shortcomings of this app are many. It doesn’t want to be secret. You can set it up so notifications don’t appear on your Lock Screen, Notification Center, etc… but it constantly reminds you that it doesn’t like these settings. My biggest complaint is that messages are not searchable. Scrolling through hundreds of text messages to find a reference to something that happened a few weeks ago is inconvenient and takes way too much time when I’m tying to answer a question..Richski069Version: 16.5.2

Viber algorithms just WOWSo about twice a week you get added to some spammer groups about crypto currency, and after replying back and warning the “forced-to-be” group members about the scams they are about to be subjected to- I get banned!!! Not the scammers, not the spammers that create the group- ME for warning the members not to fall for them… Got to love it! When trying to contact someone and get my account unlocked- I get an automated email from a bot saying that my ban is permanent and nothing could be done- why are the spammers stills allowed??? Oh, because they just create another account using bogus apps to generate new numbers, but real people, who use the platform for conversations with family and church groups are being punished for warning people and messing the scammers plans. *update* Contacted Viber via link provided by DEVs, got the same generic answer: your account is blocked, nothing can be done. Again- if you are a scammer, you are welcome to use Viber. As simple as that. Not sure if Viber gets a cut from the scams or what, but this is just weird. They got to profit from all the scams somehow to cover them up and not block the scammers….AndreiN88Version: 18.8.0

Viber not allowing me to install my current number on new iPadI really love to use Viber and had been using for many years So it is quite frustrating if I am unable to move my number to my new device Opened case many times and got a canned response.. I keep on getting registration failed.. Support always recommend to do many things like selecting option to choose device as primary device but I cannot even get to that because it won’t accept my number.. My request was to unblock account as this appear to be one of possible reasons that registration failed.. Or provide ideas why it is rejecting my existing number because it seem to accept other number( tried just to rule out device issues) Thanks.ViberyaVersion: 18.2.0

Basically disfunctionalI’ve used Viber for over 7-8 years now. Since then it has only gotten worse and worse. Everything is outdated, but the absolute worst fact would have to be that it cannot send pictures. It’s been like that for months and months now, maybe even a year or two. I can send pictures if its 1 or maaaaybe 2 of them. But more? They will never and I mean never ever send. The only reason people use this app is that everybody already has it and it’s basically a “must have” app in my region. You have to have it for school, work, anything, its just not optional. Only because its too hard now for everybody to switch to another app. If you don’t absolutely NEED the app, then I definitely don’t recommend getting it.Ivanab_Version: 17.6.1

No privacy !!!Viber is no longer secure as it used to be before... I am receiving Spam invasion all the time with a bunch of phone numbers from all over the world, that I can’t even block!!! I am going to remove it from my phone, viber is like imo now they’ve become a public chat with no respect for privacy, whatsupp is the best for now and hopefully they don’t make it messy like viber and imo!!!.LynkenzVersion: 12.2

Does not do real investigation.I don’t usually use viber since there are a lot of other social media messaging platforms but i keep one since i have a group of doctors. A few mo the ago i have been receiving messages to join groups (marketing, crypto, etc) from those jot in my contacts. So i delete and block them. Now i cannot open my account since viber claims that my number has been reported as a source of spam. I have never sent out messages using viber. Yet they have accused me if such. I have written them to unblock my account since it is preposterous. They sent me canned messages that they cannot. Crappy customer service. Crappy company who does not do investigation..CedricmdVersion: 19.1.0

Not receiving messagesI don’t receive any messages when the app is closed. Background app refresh is, of course, turned on. The issue appeared for the first time couple of weeks ago. Couldn’t figure out a solution so far. Reset my phone, reinstalled the app... I rely on Viber for regular contacts with my family abroad. This is really frustrating..Tio_estebanVersion: 16.5.2

Notifications not showing up unless app is openWhat’s going on with viber how come I’m not receiving notifications if the app is not open? My software and viber app is up to date and I thought that’s what’s causing it but Im still having the same problem. Can somebody help me out! Thanks!.Rakael1108Version: 22.0.0

NotificationI don’t receive notification when I have a message from Viber. So I miss important messages and I’m use another app..GoutosssVersion: 22.0.0

App just continues to devolveAfter addition of ads, continuous insistence on keeping Viber notes, bloated community messages that I’ve had to contend with… I got it. It needs to keep changing and adding. BUT WHY REMOVE BLACK DARK MODE?! Seriously - what was the use?.Hihi536Version: 19.7.0

WASTE OF MONEY, DO NOT DOWNLOAD. They take your money, and then they leave with it.The app stopped working completely randomly. I sent a message to customer support, they got back to me with this ; ---Please reply above this line--- Hello, Your number was blocked on Viber because it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked. No further information is available at this time. Please do not reply to this e-mail. I did reach to support team, and they have not reply..Njauvindenis12Version: 19.6.0

Super.perfectLyuks.OndzhikaVersion: 19.4.0

Notifications stopped workingTried to uninstall and Instruktor again. Nothing works. Notifications are enabled at iOS level for Viber app. It’s not the first time happening to me and my family. Switching to telegram..VicneanschiVersion: 19.2.0

Not recommendFull with ads Not working good Bad customer support.Tomklose321Version: 19.1.2

The most horrible customer serviceThe customer service on this app is just non-existent. I use Viber to keep in touch with my family. I had to submit a ticket twice after being asked by their Twitter Viber help handle to submit another one regarding my issue accessing my account. Never got resolved and no one replied. And it has been close to two months now. Very disappointing..JlsreyesVersion: 19.1.0

FailedCanada phone number used to work now Viber says failed to activate..@MesbahVersion: 19.0.0

Blocked AccountI had created my account about a week ago and was blocked for suspicious/unsual activity when I only had 1 person on my contact list with little activity on the app. Submitted 3 tickets and got the same general response stating they cannot remove the block. Customer service sucks and their tracking system for suspicious activity is even worse!!.NikteefulVersion: 19.0.0

BadIt doesn’t work for me.Gacha kid 3 60Version: 19.0.0

SucksI just create my account yesterday but I can’t even send a single message and then I was blocked for no reason. Now I can’t log in my account..CasszzzzzzzzzzzzzzieVersion: 18.9.0

BugPlease fix refreshing problem im not getting any messages till Im opening the program.AjjalqoshVersion: 18.8.0

This app is no usePlease don’t waste you time, and use apps like WhatsApp. This is just another chatting up like others..VethiyaVersion: 18.8.0

Doesn’t refresh and receive messageBefore the ios 16 roll out, the receiver always got the message with 2 check marks, take note this is on the a setting of push notifications, but now even if you are online the sender sees you only have 1 check mark.Ozzyzero_07Version: 18.8.0

No notifications on iOS 16Basically unusable now because it no longer sends notifications. It’s a known issue but has been for weeks now. Where’s the fix?.TophCVersion: 18.7.0

They blocked my husband’s numberThey blocked my husband’s number for no reason! Totally disappointed by you Viber..Frosee1Version: 18.5.2

Cannot add contacts save button is grayed outEat too much space and glitchy does not allow me to add contact completely save button is grayed out.MajoapaoVersion: 18.5.2

GoodI like the app but I think the developers just put a bot to answer 1 star reviews….DrIron_spiderVersion: 18.5.2

Terrible appI’ve been using this app for many years without any issues. Recently this app deleted my entire chat history and messages out of no where and I had no way to restore it back. So many memorable messages with family were wiped out. Then Few months later, the same thing happened again today! All messages and call history randomly got erased! Not going to use this app anymore!.Elokitha MVersion: 18.5.2

Activation failure when changing numberI got an activation failure when I changed my phone and operator then switched for my old number, the system detected it as a scam and blocked me, how to contact Viber to solve this issue ?.BoudjyVersion: 18.5.2

Keyboard issue renders the app inoperableJust like other are reporting, the app is completely broken as I can't type anything anymore. It is lagging like crazy. Using Google Keyboard on iOS 15, iPhone 11 Pro. Essentially the app is a read only messenger now, lol.CMDR MeltedVersion: 18.5.0

No SMS received for Canadian numbersTried several times to set this up on a Canadian number. The authentification/SMS never happens. Deleted.The_JCNovaVersion: 15.5.5

Please check your connectionI can’t register, it keeps telling me that I have no internet connection, even though my ping is <15 and download speed is 80MBps and upload speed is 60Mbps, and I tried different times with different internet providers Simply there is no ease to use this app bcuz u might mot be able to register even.H AtiyahVersion: 11.8

VirusI was about to change my phone number on Viber because I just got a new phone number, and when I went on Viber it went straight to my contacts ( still on the app) and the bar at the bottom wasn’t there. Then I tried shutting down my phone which didn't make difference. The next day, it was there was no change. Then after that I had to delete the app, and now I can’t access my Viber account because I can’t use my old phone number or get a SMS code. I know I could get a new account, but it keeps happening again.. it’s all lost..Julia HamiltionVersion: 11.7

Viber is un secure because I’ve been added to group without my permissionReally good.CjdkdnidjsnVersion: 18.5.2

OppressionPalestine for palestinians. Israel is terrorist.ElbrenceVersion: 15.3.0

Crashing frequentlyI don’t why but Viber is crashing frequently in my IPhone 15 pro max. Either it’s the issue with Viber or with the iPhone iOS, been facing this issue since last few days..BikeKunVersion: 22.2.1

Full screen of addsI get couple hundreds of messages from add companies, no way to remove unwanted messages, very frustrating and annoying, can’t download older versions of Viber what was less aggressive whit adds so I deleted it completely. Way to go Viber, more adds please!!!!.Mobilni111Version: 22.2.1

No option to mute calls from a groupThere is no way to mute group call notifications , while keeping group message notifications.CarlpauloVersion: 22.2.0

From good app to spy appDo you want to continue to use Viber? Then accept all the policies. Sounds easy, but in fact this app collects identifiers (name, phone number etc) - understandable, geolocation - questionable, KYC and financial info - unacceptable. Good app turned to scam and spy app..Troyan2311Version: 22.1.0

Scam app. HorribleHORRIBLE customer service I think they are a scam too. Because they accuse my number is a spam automatically And when i try to reach out. Their support customer service said Their system auto detects my number spam And block me. I didn't do anything!!!!! I barely used this app!!!! I only use it for their AI chat. Their customer service representative Also mentioned that "don't reply" to me. What a customer service! I hope you go out of business soon..NsiiejebsjjwjhwgvdVersion: 22.1.0

Useless ap and not reliableThe developers force ap update and I lost all my data which is stored on their server..Haider:(Version: 22.0.0

TransferI tried transfer media file with my speed of 1.5g. But it was so long and at the end dropped a transfer..BablosovVersion: 22.0.0

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