CVS Pharmacy Customer Service

CVS Pharmacy Positive Reviews

Best App EVER! Thanks CVSAfter a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better! I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better. Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!.LevmelVersion: 4.0.1

5 points CVS Santa BarbaraI have had a couple of problems getting medications from you. The latest one that had been phoned in to this pharmacy from my doctor. Most recent was from the Cottage ER, Dr Anderson early in the morning 5/14,2023. It was for prednisone and a Zpak. I went home and went on the CVS app and it stated that it was being processed. So I waited all day and never received notification of my medication being ready. You are now closed. Now I need to wait until the morning and just hope it’s ready. I may need to go back to the ER as I have human Metapneumovirus and am starting to have extreme wheezing again since the Prednisone they gave me in the ER wore off. A few months ago I was late picking up blood pressure medication due to a death out of town and was told it was put back and I would need to get a new prescription. Didn’t even get a smile from your employee as she brushed me off. I switched all of my medications to a more trustworthy and dependable pharmacy. That worked great until Sunday morning when the ER had you guys on file. I had hoped you would have gotten it together a little better by now. Please fill the prescription my doctor phoned in, I need it to stay out of the hospital. Mary Troutman.MmtroutmanVersion: 9.4.4

Improvements to websitePlease schedule prescription refills once or twice a month instead on different scripts on different days. I get 15 routine refills every 90 days and when they are on so many different days it is frustrating. I wait until I have 4 or 5 refills since I pick them up at the drive through. It would be perfect if there was a way to leave a message when ordering refills. I have two that are ordered for 90 days but I can only get one month at a time. I want to be able to send a message to fill those monthly refills since they are not automatically filled. I know there are so many calls to pharmacists and it seems that would be easier for them and me. I wonder why I have so many messages to call pharmacist for a refill when they are scheduled for refill. Again, a place to message pharmacist would be so much better especially when I think about it after hours. I also have one script that I don't need refilling and would like to leave message to cancel prescription for that one refill time. Why are so many of my prescription refills not in stock when they are due for refills? This is happening quite often lately. I don't understand why ready refills are out of stock? I have frequently asked for these suggestions and nothing changes. Thanks for reading my suggestions for better service..Jennie's cellphoneVersion: 8.11.4

Keeps getting betterCvs has nailed it with this app & continues to with updates. The CVS Pharmacy app provides customers with easy to use, detailed information based on their prescription history. The pharmacy portion allows you to make several different options with any prescription you have on file. You can fill from a detailed list, you can archive and remove medications into another part of your medical history, you can even scan your bottle to refill a prescription, chose pick up location & while your waiting? Go ahead and make sure your ExtraCare card is associated with the sign in information used to access your pharmacy information. Look through a variety of weekly coupons & deals, coupons specifically catered to you as well as Sunday coupons. Yes! Manufacturers coupons found in the Sunday paper that we all clip for savings, is now available paper free, through the Cvs app. You can now click and simply send to your card manufacturers coupons that can be applied in addition to your personalized extra care coupons to maximize your savings. Can it get even better? YES!! You can send all of your extra bucks you earn directly to your card, no more worries about throwing away those precious extra bucks! whether it be for a specific item, weekly deal, beauty extrabucks or pharmacy extrabucks- all acquired earnings can be digitally applied 😀.Alyse Pharm TechVersion: 4.0.3

Handy AppI love this App…….it’s very handy to check prescriptions, when the next refill is and if you need to remind your doctor to call your refill in. You can also see the weekly paper and purchase items and someone will have them ready for you, you can also check your CBS Extra Bucks and see all available coupons you can use. The pharmacy stays busy and this way you don’t necessarily have to call them when they are all working hard to fill prescriptions, take orders from ppl’s doctors and stock prescriptions as they come in. The only thing is that the app is a little slow at times but all-in-all I’d highly recommend this App. And, also want to give a big shout out to the wonderful service in the CVS in Rockwell, NC……always so nice, helpful and get the orders filled very quickly for you. *(The recording on the phone is a different matter and it’s TOO many Yes or No’s to get to the Pharmacy and if you’re in a hurry getting to the pharmacy then forget it bc the responses to get to the pharmacy is ridiculous. Their should be a number to push if you just want to speak with the pharmacy without having to jump through hoops to get there……the app makes things so much easier.).First Citizen ReviewerVersion: 9.8.3

Life saving app!This app is a life saver! So easy to use and can complete many tasks at the ease of your fingers tips from home. You can refill all your prescriptions, request refills, ask questions, add family members prescriptions and care, shop, plus much more! I normally do not leave any kind of reviews but this app deserves a high rating and review. I use it almost daily and has greatly improved the quality of my life by making things so much easier and confident for me. Gone are the days of constantly questions what prescriptions I need to get filled as it tells me what’s coming up, what’s date I filled prescriptions on , what date I have upcoming prescriptions due, and will also contact my providers for prescriptions that I need refills on and do not have any written for. CVS has truly made things convenient, easy, hassle free, and you will take a sigh of relief once you get this app for yourself. I guarantee it. Also, with this app you can get all these prescriptions delivered conveniently to your door without leaving your house! Never having to go to the store again if you do not wish. If that’s not another plus, I don’t know what it. So do yourself a favor and download this. You won’t regret it..JacklynRose FVersion: 9.7.0

CVS - Customers (are) Very SatisfiedThe online system is very efficient and effective. Prices and rewards are super awesome! They have almost everything in the store. The manager at the 3020 Sepulveda Blvd I forgot his name -he’s a young African American gentleman. He happened to be at the store when I was looking for a help to open the locked where they keep Tylenol and other Antihistamine pills inside the fiberglass cabinet. I didn’t even know that he’s the manager because he was going around isle per isle and tidying the store. He’s very professional, friendly and very helpful. Two thumbs up for him! Over all CVS store in Sepulveda Blvd Torrance CA is probably one of the best -even though most CVS stores are good. I also trust and comfortable with the pharmacy staff. Most of my family and friends are CVS customers because I recommended CVS to all my friends, clients and family members. There’s only one thing that I wanted to comment on, is the extra Rewards bucks that customers get after we paid our items at the checkout-a long receipt with bunch of coupons and $bucks rewards but it expires within 5 days. It would be great if the expiration date is at least a month. It’s just a thought. Thank you CVS! Kind regards, Luchie Eslao.Grandma LEVersion: 9.2.3

Pharmacy workers not listeningToday there was a patient gentleman that works for your pharmacy on Taft Ave, Cincinnati, OH, near UC, that finally heard me when I said “there must be a mistake with my insurance information, because I am being charged too much”. I had said this more than once, and showed a number of employees my cards. I requested a printout that showed which insurance was charged. No success. Tonight, the gentleman checked all the numbers and found the mistake and made the correction. After he typed in the new numbers, the out of pocket cost changed from $107 to $40. There needs to be more customer service training for your employees. There is lots of traffic at this store. It’s so busy. They have be able to fine and correct errors without talking to the client as if they don’t know anything. One guy took my cards and put in the info incorrectly and told me that the copay amount didn’t change because only one insurance pays. I often get charged more when the Perscription is requested by my doctor fir 3 months but is only filled for 1 month. If I am experiencing these types of problems, I’m sure others are also. Please go back 6 months and check the insurance that was entered and make the correction. I would like to have any co pay charges that were more than I would have been charged returned. Thank you..Bev2beautifulVersion: 9.7.2

One App That Genuinely Makes Life Easier….And sadly that’s not something I generally find myself saying, & if so 100% meaning it; but this is def one of the exceptions! It gives you the capability to manage your entire family’s medications etc., cvs shopping online &/or in store pickup, ability to request Covid hometests with a few finger taps & then it comes right to your door, manage your card/store membership & rewards, much easier etc for monitoring your ExtraBucks & personally i think since the apps been out it’s made earning ExtraBucks happen much faster & earning much more than before; also you can schedule/reschedule/& much more Appts for the Minute Clinic- even to request or schedule a video call/appt, & give you instant access to your medical records; as well as Covid vaccination documentation & documentation for any & all Other vaccinations you’ve had…..ALSO allows you to submit prescriptions/refills in 2 seconds from phone & you can have your prescriptions filled & sent directly to your door on the app w/ a few taps as well! I know I didn’t touch on literally every great aspect of it but there’s MANY examples. It’s definitely extremely convenient & helpful etc..LindsyD1820Version: 9.7.4

Each update takes a step backwardsIsn't the point of using an app to make an experience easy and save time? Well your app gets farther away from that with each update and here’s why: 1. I’ve been receiving texts but with this update it shows text alerts turned off. I tried to turn it on but after entering my mobile # and confirming it and making a selection for type of messages it will not allow me to save. Very frustrating as I have attempted multiple times. 2. There used to be an option for sharing prescription information for family members tied to same care pass. I received texts if Amy family member had a prescription ready. That is no longer available. This often causes multiple trips to the pharmacy. 3. The express pickup option is useless. Every time I use it in advance I still have to give the drive in associate the same information for the prescription and wait for them to pull it and most of the time give them the payment card again. 4. Please consider having all deals automatically default to the care pass card or at least provide an option for “send all to card”. It is time consuming to run through 150 coupons and select send one at a time..Detayl63Version: 9.9.3

Best CVS PHARMACY CHARLOTTE STREET POTTSTOWNThe pharmacist is very knowledgeable and friendly.. If there is ever a problem with my Doctor or insurance issues, the staff will call discuss with the pharmacist and somehow they get it taken care off. The employees at the store are very helpful and always tell me when there is a Coupon available or tell me a better deal. So grateful for their help. If you plan ahead and load all you coupons and bring your paper coupons you can really get great deals and even get Extra Bucks to use on your next visit. I joined Carepass, it’s a no brained. You pay $5 per month and get a $10 extra buck to use on your next purchase. I love CVS !!!! It’s a win win shopping experience. And when you join Carepass you get free same day delivery and 25% off any CVS Product. In today world everything is so expensive especially things you need to buy from a pharmacy store.. If you are not a CVS member, you need to transfer all your prescriptions and Join CarePass. The CVS APP is so easy to use, very Straightforward. And if you have any questions or are confused about anything all the Staff are very knowledgeable and will take the time to help you understand...Kraze Bing LadyVersion: 9.8.5

My CVS #7513I love my CVS, everyone is so nice and polite. My pharmacy David and his staff are the best. If they say 20 mins. It’s 19 mins. They greet you by first or last name. I don’t expect them smile all the time, because they look at pills all day. They do their best to get you out. I’ve been getting my medication there every since it was built all the Pharmacist are great. They are very willing to answer your questions if you have one about your meds. David is quick to ask me if my doctor changed my medication because he is aware that there is a difference in a medication that may be the same as one that I’m already taking. I have never been disrespected but by one lady, and she still refuses to treat me with respect. The other new technicians in there are very slow I have orders in there in the morning and when I go in at 8:00 PM my order is not ready. Then you have to sit back and wait 45 minutes for them to get it ready. If they change companies of where they get the medication. They used to tell you this tim they didn’t I had to call. Must you have to wait that long when they’ve had it all day. Someone in my opinnion has dropped the ball somewhere or they don’t have enough help. But it’s not my problem..Joy motormanVersion: 9.7.4

CVS app & CarePass have MADE ME money-This app is so user friendly. Simple. Easy to navigate. I literally take 5 minutes in my car before going into CVS to search and add extra care bucks and coupons for what I’m going there for to my card. And if I add a couple extra items I scan them in the store and ALL applicable coupons automatically populate for me! This 5 minutes and awesome company’s savings app saves me tons of money every single transaction. At LEAST 15-20% off my total almost every time. I can easily see and push “+” for all my extra care bucks, coupons, and mailer discounts in one place! - The CarePass is only $25 a YEAR. I made my money back in 2.5 months by doing nothing bc every single month I get $10 promo reward. In addition to 20% of ALL cvs brand products, I mean it’s a no brainer. It’s only February and I’ve already saved $237 dollars YTD. I don’t work for CVS, I just have a lot of other apps from stores like Publix and target and their membership savings program and apps are crap, not user friendly at all, confusing and frustrating. Not worth spending time to get coupons to get $1.00 in savings for spending $100+..Gelbuda21Version: 9.2.1

Worst app I useI’m usually not harsh about apps but this one has caused me numerous issues in getting my medication on time. Running out because of a terrible app is totally unacceptable especially for such a large company. For instance, the app said I picked up a medication in January. I did not. The doctor reordered it after a January visit but it was too early. So when I wanted to refill it, it wouldn’t let me. It appeared that I had picked it up. Then the history details said it was on hold. Another more annoying problem is the app not agreeing with the store computer. Happens frequently. But worst of all is when ordering a refill, it refills at the store the prescription was originally faxed to by my doctor which is another state. It doesn’t matter if I changed every address months ago and the pharmacist transfers it while I’m standing in the store. Then, she or I must call the wrong pharmacy to have it returned then wait up to a couple of days for it to be filled in the correct pharmacy. That means occasionally I RUN OUT OF HEART MEDICATION! Your computer system also doesn’t let me know the prescription is ready (often) even with that option selected. Shame on your company and computer technology staff..LisabellemVersion: 9.8.3

So Good So Far!1. Except I Would Like to Get My RX’s Sooner than the Time Space Shown & Only Allowed❣️When I Could Actually get Through on the Phone, Via Recording, or An Actual Person, I Could Get Them Within 2 HRS.❣️Please Make That Possible Again Either Way❣️❣️❣️ 2. PS: As of the New Year, Your App. Is Worthless, if Your Employees Can’t Read the RX’s Correctly❣️So Far This Year (Jan. 2018) They Have Screwed Up 2 of My RX’s in Both Jan. & Feb. & Promised To Fix Them in Feb.!❣️They Have NOT Done So, & are in The Process of Screwing Up March, & My Dr. Is Too Busy & Frustrated to Take the Time & Fix It, & Unfortunately Her Nurses Can’t Understand What is Going On & Now Your/My Pharmacy Won’t Admit There Mistake & Just Fix It❣️😱😤 I Found the Mistake in Black & White, & It Was the Original Person Who Filled Them in Jan.’s Mistake; a Human Error❣️🙀I Can Forgive If It Can Be Fixed Immediately❣️I Have MS & Now I Am Too Old & Tired To Keep Messing With This❣️😔 I Have Been Filling the Same RX’s at This Location for 18yrs.!❣️🙀 There Have Been Problems with RX’s & In’s. Etc... Since Current POTUS Has Taken Office & I DON’T NEED ANYMORE❣️PLEASE HELP❣️❣️❣️😫 Your Faithful Customer Since 1990, & at Current Location Since 2000❣️👍✝️ Sincerely, C. L. Nelson.CBearTreeVersion: 4.1

Not enough help And not getting the prescriptions correct amountsThere’s not enough people helping the pharmacist it’s a little pharmacy and a big town and it’s like they’re overwhelmed with prescriptions. Last month I had to keep my bottle of Clonopin because they didn’t give me The correct amount , so I had to bring it The bottle with the prescription on it to the pharmacy because the doctor changes it and someone is not reading his notes correctly I don’t know? The amounts on the bottle should be correct all the time and you shouldn’t have to prove yourself by taking in the previous bottle. Read the doctors notes and do some multiplying that’s not too hard to do!!! And the wait time stinks!!!! There’s always a problem with the app!! The pharmacy needs extra help. Over Fourth of July weekend I was in the hospital three times to figure out what was wrong with me. The pharmacy did not have my medication (my husband went to pick up my medication, and the pharmacy did not have it) Then the pharmacy was closed for Fourth of July the fifth day I was in the emergency room seizing and going through severe shakes from not having my medication (Clonazepam). You’re going to lose a good customer..AngelaBrinsVersion: 9.9.4

Why not use CVSCvs needed to not only update their app but update their pharmacies! Their pharmacists are rude in four out of five of the pharmacies that I have talked to Cincinnati. They can’t keep pharmacists in two out of three of them. They can’t keep employees in any of them mostly because they don’t want to work with the pharmacist, especially at the pay that they get. Now let’s go about the app. The app is good it’s copycat of Walgreens which is also good. Cvs however doesn’t allow patients anywhere to talk to the pharmacist. What about talking to the pharmacist and telling them they don’t want this order? I have one at CVS that I want to cancel No one there will answer the phone so I have to go there and cancel it, no one will go to the drive-through so I have to go in. I can’t walk so I have to get a wheelchair out of my car and go in to cancel an order so that I can get my medication at the store I want to get it at now. I have changed my store and signed a new contract with my doctor to use only Walgreens but another doctor has mistakenly sent a medication to Cvs and then sent it again to Walgreens. Cvs is already filled the medication and my insurance doesn’t want to transfer it. Thanks to Cvs. No wonder nobody wants to use Cvs..Truth plantVersion: 24.02.40

App is good service bad at drive thruI have been a loyal cvs customer for over 35 years, I recently changed to Macs pharmacy, not because of price, but the cars I was instructed to buy a young lady at the drive-through!!😧🥺 While waiting for my prescriptions in the drive-through for a lengthy amount of time, which I understand, Cvs stays busy that’s a good thing, but when I pulled up and said you guys are really busy, the lady just looked at me and rolled her eyes after sitting at the window with no response for 11 minutes. I was asking her if there was a way that I could physically request my prescriptions to be done a different way than callingling in the day of. Her exact words were,” you could go somewhere else”. I said is that how are valued customer is treated, told to go somewhere else. I told her that’s exactly what I’m going to do, and, as explained very clearly that that is not how you treat a valued customer, and she just kept on making it worse. The pharmacist approached her as I drove off, I’m not sure what the young black ladies name was, and I have never been treated and humiliated so bad, I feel that this needs to be addressed, for Cvs sake. Very disappointed.😥.Boxchevy69Version: 9.2.3

DealsI am not happy about the cvs app change on the deals. It was much easier to browse coupon deals by going into each category. For example I would go to category “grocery” and all the deals would be listed and I would just scroll through and select the ones I want. With the new change you have to select all the categories you follow, and all the deals for “all” categories are listed as one list and you have to scroll through the whole list to find what coupons you want and select. The new feature makes it more difficult to shop and select deals. Please bring the old one back! By customers using the new feature will not be using the coupons because it is way to difficult and cvs will lose sales this way. Also, want to mention that each deal does not show the whole description of the item, you have to select more in order to see the item in full view. I’m not happy with new feature and I don’t think anyone would take the time as I did to let cvs know this situation. Please let the technology department be aware of this situation. Kind regards, Your customer in Orange, CT..Customer in Orange, CTVersion: 5.7.1

Live Store Inventory and pricingComment on Pharmacy…. It sure would be great to receive a text message if your prescription may be delayed or on back order or the price has changed. It sure would be of great value to be able to access live “your store” inventory and pricing to create a true shopping list with actual true off the shelf pricing. Also please bring back more BOGO (buy-one-get-one-free) rather than buy 3 and get one free or save $1 etc. when you purchase 5 of the same item. Also remove limits on quantity purchased. And please for diabetics please create a designated section for Sugar-Free or No-Sugar-Added Items and increase inventory especially diet and caffeine-free soft drinks. And please increase all store inventory it is very frustrating when the sale says buy 2 and get one free and there is only one on the self. Please lower pricing on clearance items. One last note… please add a clinic to the Kings Highway Fort Pierce, FL store. On a positive note, the Port Saint Lucie, Saint Lucie West Store is beautiful! So clean and well organized and the clinic is a big plus! It was so nice I didn’t even think I was in a CVS. Very impressed!.BillybobitVersion: 8.3.0

It’s not really about the appI find the app to work fine but going to the actual CVS store is different. For months you were only allowed to use self check out. The employees spent plenty of time helping people at each terminal. I understand that their had to be a method to the madness but I dislike it anyway. today I purchased two items at the self check out. I’ve had to do this many times before for myself or my husband. I followed the prompts and when it got to the end of the sale, my 40% off coupon was not used and I did not get a receipt!!! I pushed the help button when I realized things were going wrong. I had to wait and the terminal went on to the next sale. The CVS employee told me that I had not put my phone number in when the terminal asked for it. I feel like I did because I was prompted to. If I made the mistake or not I did not get my 40% off. He basically told me there was nothing he could do. if he would have waited on me to begin with this would not have happened. I think the self check out should be an option not a requirement. T. Mathews.Tina the toothpickVersion: 8.11.4

Marketing Consult Needed for the Pahoa, HI CVSThe App is Mostly usable, whereas the Phone recording for the CVS in Pahoa, is the Absolute Worst Phone Info Messaging I’ve EVER witnessed in a Major Store Recording. just try getting through to the pharmacy for your medication! It can’t understand anything you say unless you speak pidgin. For those of us who don’t it takes every bit of 30 minutes to try to get somebody on the phone from CVS to call me and talk to me in regards to my medication. I also find it disheartening that the same store closes down completely for 30 minutes every day to take a lunch break fortunately it’s at the same time every day so you don’t miss your pick up unless you’re just really not paying attention. It seems like a tremendous amount of revenue would be lost in that 30 minute time. And as a nurse 50 years I can count on both hands, the number of lunch periods that I actually got to have lunch! there’s gotta be a better answer than this because if the other people that work at CVS behind the counters and out in the isles if they can take a break without disrupting the store why can’t the pharmacy people do the same thing?.Tudie54Version: 9.7.0

Wow. Just awful.I am writing for my 85 yr old mother. During the past few weeks, she has had so much trouble ordering her prescriptions from CVS. Although I set up her Rxs on the app, it is not “senior friendly” at all. Heck it’s not even friendly to me, and I happen to be very tech savvy. This app is awful. I recommend doing anything you need to do on their website. DO NOT USE THE APP unless you want your blood pressure to go up. I had to take over her account because she actually has high blood pressure, and was so stressed when she used the app that it would go up 15 pts! That’s horrible for a healthcare pharmacy. I know you guys can do better. To top it all off, there’s a pandemic going on, which adds even more stress to our elderly. My mother and I both tried numerous times to contact the pharmacy, to no avail. I was on hold for over an hour. I finally spoke with an associate, who I thought had straightened everything out. He didn’t. Needless to say, after a week of trying to get her Rxs in order, it still hasn’t happened, and she is still without her prescriptions. Just appalling. Time to change her 5 medications to a different pharmacy I guess. Say goodbye to $350 a month of out of pocket purchases CVS!.EvaTheBelievaVersion: 6.3.1

CVS AppGood app but needs tweaking and updating. I have a number of prescriptions, some of which have changed or been discontinued. There is no way on the CVS app to stop discontinued prescriptions without calling a store to talk to pharmacy staff. The refill reminders are convenient. However, I have two prescriptions that are irregular in taking the meds. One is to be taken after I have a severe seizure, which appears well controlled. Another prescription is to be taken for moderate to severe nausea and vomiting which is a relatively rare event now. However, CVS and the app keep reminding me ti refill these rarely used medications when I have a good supply on hand. Every time I use the app it asks if I want to refill these meds. It also tells me to call the prescribing doctor if a prescription expires: annoying when we have discontinued that medication. The nuisance of the app for discontinued prescriptions or for inconsistently used medications keeps the rating from being higher. I also do not like the non-medicine shopping components in the app. This app is helpful but could be better with some tweaks to prevent repetitively dealing with the same nuisance issues..Showdon214Version: 9.5.3

NEW is NOT BetterI noticed some changes in your app today. Mostly to do with the pharmacy. This happens over & over & over again. Do you actually have people that test your pharmacy app in real life/real time? Every single time it’s upgraded the mistakes are readily apparent (to me ) at least. Today I am looking at pharmacy re-fills for my family. It looks like you are trying to push “script syncing” again. One one the list is my husbands blood pressure medication it shows he picked it up on NOVEMBER 26th. How is that even possible when TODAY is NOVEMBER 14th? These are the annoying little things that will cost you users. Change is already hard but when your users learn something new they don’t need to be even more confused. I have a photo of the screen if you would like to see it. On one of your previous updates there is only 1 spot to show when you filled your prescriptions under “date filled” that same spot is also used when the Dr writes the script to the pharmacy. This confuses people easily. You need a line for DATE WRITTEN & DATE FILLED & DATE PICKED UP..CVS ReviewsVersion: 8.11.1

Great app but missing a few thingsLove the app because I can lookup prescriptions and they are filled accordingly. It’s easy to navigate. I wish it had an option to cancel a prescription to be filled if not needed anymore (like a competitor’s app does) instead of having to call the pharmacy and letting the pharmacists know. I work banker’s hours and usually do not have an opportunity to call the pharmacy that me and my family use. Also, when my daughter turned 18, her information was taken off my app account without any notice. I don’t even have access to anything for her. I should have been notified at least by an email that this was going to happen. My son is disabled so I take care of his prescriptions. What happens when he turns 18? I will have no access to his prescriptions and will not be able to assist him with prescriptions? While I do know there is a way access to my daughter’s CVS account, the way for my daughter to allow me access NEVER works so I end up having to get her login information when/if she needs some assistance with her prescriptions. Very frustrating but otherwise think the app is good..Wilsmom09Version: 9.2.1

CVS and Caremark ReviewI’ve recently transferred my prescriptions to CVS and I will say it has truly changed my life as a completely dependent disabled bed ridden individual. The patience I receive from each team member is absolutely amazing. There hasn’t been one situation that hasn’t been figured out to my benefit and to ensure I always have my meds. Im still astonished that I’ve never received bad customer service even once from the 6-8 employees working in the pharmacy. Im so impressed. CVS as a store also has many good perks about them as well. When needing assistance finding things they’re very helpful and considerate. The rewards bucks come quite frequently to my app and it really helps when u are on a tight, strict budget. Thank u CVS for thinking of the many people out there whom meet daily challenges and just need that one person to be kind and considerate. It goes a very long way. I hope others, like me, find the amazing satisfaction I have and for those who have not had a chance to glorify CVS, check them out I know they’re won’t be any disappointment.KimwigglyVersion: 9.4.4

CVS AppI love the CVS app because I can take my time shopping online even if I’m going to pick it up at the store or I can go ahead and complete my order online which ever I prefer With being a senior citizen that is disabled, and sometimes I can walk in sometimes I cannot walk for example. Today’s a bad day and I’m barely able to walk to the kitchen or the bathroom and Some days I can walk a block. Hopefully after all of my surgeries I’ll be able to walk everyday So the convenience is so so important to me and I’m sure it is the rest of the people that are in the situation or those are just too busy with jobs etc. convenience is the way to go :-) I also have a hard time remembering my rewards how much I have on them, and how to use the extra bucks and all stuff. The CVS app has links on. The products that you can click on that is included in your. Rewards and discounts and sale items. All that stuff it helps me figure it out. Well, not really it doesn’t figure for me. I absolutely love the app Sincerely grateful Susan Laudenslager Stafford Va.Nanas unique boutiqueVersion: 9.9.4

Easy to use but issues with delivery featureFirst I’ll say that I use this app frequently. It’s very good. Very easy to use for prescription refills. A few improvements are needed to make it great. Texts sent to me contain links to delivery options. It would be nice if all the texts automatically opened the app. The flow in Safari isn’t great. If you push me to a browser from a link I should be presented with a sign in option immediately. Otherwise I get to check out and have to enter all my personal info. Over the last few months the delivery option wouldn’t pop up on the app or safari so I had to call the pharmacy for delivery. Looks like that bug was fixed recently. Other things that are getting better are auto refills. There was a change in policy that forced re-opting in for auto refills but the app doesn’t have the option for that on some prescriptions that had it before. Add an alternative feature, like a link that sends a request to the pharmacy. Script sync needs work. I’ve requested this several times in the app but still don’t have my prescriptions on one schedule..Pebs22Version: 9.2.3

Prescriptions on app for delivery with FSA CardIt would be wonderful to be able to place my own prescription delivery on the CVS App as the automated system advertised, once my prescriptions ready and to be able to use my FSA CArd for payment instead of my debit card. The app allows you to chose your payment method , then when choosing the FSA card , the system ask for the CVV, when you enter , it gives a error, and you can’t proceed, or you have to use a different payment method. This has been going on for months, and it’s very inconvenient, because I have to call the pharmacy everytime to enter for delivery, and use my payment method on file being the FSA card. As if they don’t have enough to do already. They are busy and this is something I can do , but the app doesn’t allow it, it shouldn’t be asking for the CVV, that seems to be the issue and it should process the FSA Like a regular credit card to proceed not like a debit, The pharmacist doesn’t seem to even be aware of this issue. My wish is that , this gets fixed , we are in a pandemic and people need the most convenient way to get there prescriptions and pay for them. Thanks in advance. Please fix this ongoing technical issue..Shawnnie1Version: 6.7.1

Great AppWorks great, need to use more to give better review..Lakota RainVersion: 9.3.2

Truro eastendGreat.Truro eastendVersion: 9.0.0

Great discounts weeklyThey put money on my card just for using their app plus you get 2% cash back with everything you spend.MikeyB1954Version: 8.9.0

Easy to navigateEasy to navigate.Mike BenbeheVersion: 8.11.1

Easy to access and navigate.I am very impressed with the coupon format. Adding them to my card eliminates the need to carry paper coupons. Well done!.CBSL49Version: 8.2.1

PERFECT.. seem less experiencePERFECT.. seem less experience. Loved the native m commerce part!.Vinay NishadVersion: 6.4.0

Love it!I use the coupons and special advertised all the time.652bVersion: 3.1.1

Love it!Great app, easy to use..Booboobunny0624Version: 4.0.2

Passport/WalletIt would be nice to be able to have the option to put the electronic care card in our iPhone wallets..Restey11Version: 2.6

The photo upload piece needs workBulk upload must be done in batches if 4 or less or it crashes app. Not all locations are listed for photo pickup..MarcMyWordVersion: 1.23

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.4.12

CVS Pharmacy Negative Reviews

New Mobile AppI couldn’t figure out how to give this mess half a star and that would have been overly generous. This is the hardest app floating in space and space is where it belongs! Way too confusing. Is there any option allowing customers to return to any of the older versions? All were superior to what is here. This is going to be a problem for my poor pharmacist. I currently have 20 something active prescriptions and I kept track of these with the old app. Some require a doctor’s approval and some even a new prescription for each “refill”. I checked the app regularly to stay on top of getting refills timely when the number available was running out. I did this at least twice a week and I also checked my co-payments for previous refills of 30 and 90 days to determine what I could afford each time based on number of different meds I need. This new app probably has all that but I just wasted 35 minutes trying to find refills, numbers, and costs and I gave up since there’s no concise method to this madness. But I’m sure the pharmacist will check all this for me a couple times a week or you’ll be hiring more pharmacy assistants. However, there’s been signs at my CVS almost begging people to apply?? Good luck with this piece of garbage. And just so you don’t think I’m computer illiterate: I worked over 30 years and big part of my was to train, explain, and consult on new state computer programs. None ever “improved” this badly!.Dissatisfied GrannyVersion: 24.02.21

Having Trouble with App... AGAINI hoped this would be a good app. I got it to have my prescriptions sent to me. But, the technological "geniuses" at CVS keep bumping me off the "send out meds" list . Everytime I think one of the nice pharmacy staff members has fixed the problem for me, some IT person gets involved and I end up having to pick up my meds...or having to explain AGAIN that I pay monthly to have my medication sent to me...and the pharmacy staff shouldn't have to fix the problems that the tech people create. This is insanity. And it's aggravation. I don't need the aggravation. Stress makes my medical situation worse. Pharmacy's with apps should be making sure these apps work for the health of their clients. It's the ethical thing to do...and I shouldn't have to keep on repeating myself, ad nauseam to corporate people at CVS. It's clear they care more about selling overpriced crap which has little to do with healthcare, than they do with sending medicine to people who have medical issues...and who pay monthly for this service. I'm very disappointed with this app and the people who designed it to bump me off the "send out meds" list. I wouldn't have gotten this app for any other reason, to be perfectly honest. One star. It's not working...and I keep having to write emails to CVS...and this is not the fault of the overwhelmed, understaffed local employees of my neighborhood CVS. This is technological chaos..Upset at CVSVersion: 9.8.5

CVS on Neptune Avenue must get an overhaul NOWThe pharmacy is located in a new complex and is a nice size store. It is usually not well stocked and not tidy. The worst is the customer service both in store and even worse over the phone. In the store after waiting on long long lines they send you from one side of the store to wait on another line. The horrendous and unsafe practice for a pharmacy not to pick up the phone lines and/or disconnecting the caller has spiraled out of hand!! One can call for days in a row (I experienced this multiple times and most recently over a period of 4 days) and the phone doesn’t get answered. Rings and rings and rings and after 20-30 minutes the system disconnects you. I was trying to arrange for my medication to be delivered as I’m on my own and couldn’t get to the pharmacy. To no avail. 4 days later I hit the prompt for “doctors.” The individual who answered the phone was so rude. I asked if there is something wrong w the phone lines as I’m calling all week. She replied “We are very busy here, get to your point.” Not unusual to get attitude from the CVS Neptune ave staff. Doctors offices don’t have much better experience. They don’t take their calls but keep sending automated messages via the cvs system and then state that the doctors office just isn’t responding. My neighbors and I have experienced this several times. Some neighbors won’t use this pharmacy anymore and I’m close to doing the same. Big box store that needs a major shakeup!!.ZEESG1Version: 7.4.1

App has been horrible latelyMy prescriptions don’t all show up on app. Refill process rarely works and text messages aren’t accurate. One pharmacist especially questions my prescriptions and the use of them. Missing medications and condescending pharmacist at my location. Inaccurate information given by pharmacist on quantities dispensed and / or when. (I keep proof) Have to order refills a few days ahead of time because 2 of my medications you are almost always out of. Then pharmacist/ app tells me it’s to early to refill. Then comes the lecture from the pharmacist about what I’m taking. I’m very closely monitored by GP, psychiatrist and therapists ans they all talk. I’m tired of app not working right and pharmacist treating me like if I was a drug addict. I’m 53 and just spent a week in the hospital for liver damage caused by Tylenol taken over a few days while I had the flu. I’m calling tomorrow to find out where the missing one time prescription went to. I’m still in strong pain and need it filled by Saturday and if I get condescending responses to missing prescription or getting refills, I will be switching pharmacies immediately. Fix your app and tell your pharmacist (one in particular) she needs a refresher course on common courtesy and empathy. I wish I didn’t have to take any meds but I do. The least they could do is fo be kind and either fix the app or go back to the old ways of doing things..StarstellieVersion: 8.1.1

Terrible Buggy, unnecessarily cumbersomeThey payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on the app where to do this. All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through. Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effort.Katz's Itunes AccountsVersion: 4.0

Horrible since iOS 14I paid $50 to get the $10/month & it while it was on my card, it wouldn’t apply to my purchase. They email me coupons & I don’t know why!!!! I go to send them to my card & get a “ooops something went wrong. Try later” & I get that message EVERY SINGLE TIME!! I tried to uninstall & reinstall but now “technical difficulties” won’t let me sign in. I call & on the one time someone actually answered, it was a moron who was only able to parrot a few words she’d been taught “uninstall/reinstall app”, “make sure your account matches” “have you tried turning your phone off & on” “I’m a pretty bird squawk squawk I don’t know squawk” A parrot would have been more useful especially when I told this woman what I’d done before she gave me the parroted answers “Why not send me to someone who knows what they’re doing?? Why not stop wasting MY TIME if all they can do is squawk what they’ve been told before saying “I don’t know. Have you talked to someone at the store?”🙄 I couldn’t help but think “did this idiot just ask me the dumbest question anyone could ask? That’s like calling Apple with a question about your phone. They have all the info identifying it as an iPhone & ask “are you sure it’s an iPhone”. That’s not ever happened with Apple but that’s how stupid the question was & I ended up with a we’ll give you a 20% off coupon to use by tomorrow since we can’t give you the $20 we stole from you. They’re useless..Flyby777Version: 6.11.1

Programmed to lieConsistently this app has provided me incorrect information about when my prescriptions will be filled. I understand that CVS does other things, but it’s ridiculous that the pharmacy app cannot give me accurate information from or about the pharmacy. The app lies to me about state level regulations affecting my Rx. When I called the pharmacy, they confirmed for me that the app is programmed to lie because they have shortages that they don’t want to admit, and the only way for me to get good information is to call the pharmacy. Unfortunately, she also informed me that, because there’s an app now, CVS keeping less staff. I had to wait on hold for over half an hour for that information and still didn’t receive any information about my prescription. I can’t help but wonder if such a misrepresentation is actually illegal. On top of misleading consumers about the law, the app is so obviously designed by people who want to frustrate customers to the benefit of the corporation. For example, the only prescription that shows up in the UI is a months old prescription I had filled somewhere else because CVS told me they couldn’t. Meanwhile, my current prescriptions are buried and require several clicks to find. That alone would be confusing, but then the information I find is not accurate. If I could demand money back for a free app, it would be this one..Stephamie_BVersion: 9.10.3

NEWEST UPDATE ON APPLICATIONI myself was confused about the update and new parts of the application. The newest update is worse than the last. A person shouldn’t have to out of the application itself to a website. The sole purpose of an application is do things in all one place vs back & forth. A customer can get very easily confused on which part of CVS (application or website) was used to get to the area that the customer wants to go. It’s just simpler and less confusing in the long run for the customers to use the application itself only vs to go outside of the application for their need’s. So at this point, I myself will not use the application/website until this is fixed or improved for us customers. UPDATE: I don’t like the new system for voicemail message’s. There is a problem with the application not following through on my request for Rx’s ready for refill & when I request them. I log off the application & log back in, the application doesn’t show the request. I need the Rx’s filled within a certain amount of time, so my dad can pick them up with the other’s. Now I don’t know if they will be ready & now my father will have to make a 2nd trip to get them. I don’t even know if/when the pharmacy will call me back before my dad leave to get the Rx’s. I am trying to get them synchronized together & now I may not be able to..SMOKIE3914Version: 9.12.1

Annoyed and FrustratedI have been going to CVS since I was a young child with my parents. A few months ago I decided to buy my own CVS Care Pass now that I am an adult. The app is so glitchy. On a almost dailu basis I get really good coupons in the form of a notification. It will be either $5 off your purchase or 40% off your purchase, tap to send to your cvs card. When I press it the app begins to start and then crashes. I restart it and NEVER get the good coupon. To add to my frustration, I wanted to add my prescriptions off of my parent's account to my own and the manager of the CVS had informed me he added it to mine. He neglected to tell me the prescriptions were still under my mother's name and my entire family was now on my account!! I had saved up a $5 coupon by picking up my prescriptions and my parents used it due to his own mistake. They told me to call the CVS customer care line, because the manager of that store messed up my account. I am beyond frustrated. Why is is such an issue for a young adult to have their own CVS card and transfer their own prescriptions to their account? Surely this is something that happens quite often. I wish there was a way to fix my account and the app. I am considering switcing to Walgreen's at this point, once my yearly Care Pass expires. UGH!!.Hallie789Version: 9.10.3

New CVS AppI attempted to order 3 prescriptions on the CVS website this morning. I could not locate a simple complete list of my of all my current prescriptions from which to indicate the prescriptions I needed to refill. I found lots of pages explaining medications, frequency of use, but not a check off box to indicate that I needed it. The website is now so convoluted and confusing that I have given up and will need to call in my prescriptions. I believe that I am probably one of many who will need to do this, so I am quite certain that the phones lines will be completely jammed up everyday until they can simplify the website. I’m certain the IT people responsible for this update can easily find whatever they are looking for because they created this mess. But, please review this app update from the user’s perspective. Also, I have always relied on using my list of prescriptions on the old (and easy to use) CVS website each time I was required to give my doctor(s) a list of all my prescriptions. Now, I can’t find it to even place an order. I tried to order 3 prescriptions, but was only able to order 1. I have no idea how I got the one to go through and not the others. I’m not even sure if the 1 is ordered. This was a nightmare and it definitely needs a lot of work to make it user friendly..Mei347Version: 9.0.0

How is this app so terribleI work in digital marketing, specifically in apps, so I have evaluated a lot of app UX over the years, and this one was shockingly bad. Today was my first time downloading and attempting to use this app but it is 100% unusable. I tried to create an account using the license scan feature but it only takes the photo once it recognizes the card, so it took a good 10 minutes of wandering around the house trying different backgrounds and lighting to get that to work. I get an account created & linked up with my care pass (approx 15 min into the app) and I go to check on a refill that is at a weird status, but there is nothing to reference what that status means. So I try to look around the app for my answer and anything I click on requires me to log in again but doesn’t accept the password that I wrote down and also saved in my iPhone. Both attempts don’t work. So I go back to try to find the phone number for the store for my RX and the app crashes and gives me: “An error has occurred trying to contact the server. Please try again later.” This was during normal business hours. Literally everything I tried to do in this app didn’t work. CVS is a big company and rx is kind of important so I’m baffled at how this app is so awful. If anyone from CVS corporate reads this - please hire another company to run your app..NicoliMariVersion: 6.12.0

Out of stock/unavailable itemsThe filters are complicated& anytime I tru to use specific filters to avoid needing to go thru each item in random orders , it drains my battery on phone , is confusing to me & could be hundreds to thousands of items in no specific order it takes so long to place orders due to constant freezing/re-loading pages & repeatedly goes back to page 1 & removes filter options selected . It shows items that aren’t abailable for all 3 of delivery/pick up in store options & the things I need most (Tide Liquid laundry detergent & toilet paper , for example, ate in store pick up only & I can only get to physical cvs store once evey 2 wks so by the time I get there , either items are sold out &/or my rewards/coupons& sales (all the deals) are expired ! please consider adding more options for these household items & update the lists of items that are sold out as necessary bc Ive seen items sold out for up to 7 days remaining on list as thiugh available until 2-3 hrs later when ready to checkout/pay/place order 1-3 items removed from my cart which completely throws my entire order off & more often than not I just get thise items @ other retailers ( Such as : Walmart , Walgreens/Target/Rite Aid/Sams Club ).PittsburchChicVersion: 24.02.40

Actually Zero?My CVS never has my meds available, makes me go days without filling it, and now doesn’t even answer their phone- it just goes straight to VM. I live with horrific daily chronic pain from 6 different spine disorders, diseases & issues, so I’m constantly at about a 8-10 level pain even with medications & procedures. So I can’t go even an hour without my meds or I’m in screaming pain & can’t walk, and they don’t seem to care about that. I realize a lot of this is because of regulations that keep getting stricter from people who don’t seem to be in chronic pain themselves, and who don’t seem to be thinking about those of us who need these meds to tone down the pain, just to be able to function a bit better, and who are still trying to have a bit of a life each day. But whatever the cause, CVS is literally a pharmaceutical company, and we should be able to get the medications that are prescribed for us, by our doctors who know us BEST, no matter the good intentions of lawmakers cracking down on addiction & over-prescribers... They just seem to be “throwing the baby out with the bath water,” as the saying goes, by lumping chronic pain sufferers in with addictions, so now we can’t get the medications we need to have a better life with our friends & families. Please please remedy this. Thanks..QueenBchsVersion: 9.11.1

DisappointingI am so tired of this worthlessness of this app. I do not want my scripts on automatic refill because I pick up at different stores. Last night was a perfect example of the problems I have. I ordered 3 scripts for me, 3 scripts for my husband and 2 scripts for me that needed to be renewed at the doctor. Today the three for me are ready for pickup. The three for my husband show they were last filled yesterday but they are labeled “in process.” The two that needed a new script show they were filled today but I have to call the pharmacy to get them filled. This happens EVERY time! When I call the pharmacy I wait for 10 minutes or more and no one picks up. I tried going to the drive through and it didn’t move for 10 minutes. I know they can’t help being busy but if the app were fixed to automatically release scripts when you have requested a refill from the doctor it would help. It would also help if “in process” had more info, sometimes that means they didn’t use the coupon so th e script is being rejected by my insurance, sometimes it means they are waiting for the medicine to be delivered to the store and sometimes it means it is just sitting there waiting to be put on the system. It it wasn’t for the fact the CVS I normally go to is right where I turn I would have switched to Walgreens long ago..Mission workerVersion: 7.2.0

UnhappyVery unhappy with the cvs app. I send their cvs coupons and when I go and pay for the items, coupons do not pull up on the cashiers screen and nothing can be done on their end so you lose the savings. I call the cvs 1800 number and I have to call 2 days later and it takes them another 3 days to give you the credit. Months ago they added manufacturer coupons to the app and when I send them to the card and go make a purchase at the store , most of them do not go through . The cashier says they are having problems with the coupons not showing up on their end and therefore no coupons work. I call the 1800 number for cvs and they have no clue how it works either. They tell me I need to call the company from the coupons that didn’t go through myself. They don’t know the numbers to them either. After cvs adds all these coupons for the customers convenience to use, they make it hard on us with them not working. Then when I call they are no help . Cvs needs to fix the problem . If manufacturers coupons were added to the cvs app, cvs should fix them and not tell you to call the other company. I don’t want to go through the trouble of calling all these different companies because my coupons sent to the card do not work.StarWar12Version: 3.9

The app has problems and freezes when using for Rx;Using the app is frustrating. It’s unreliable, freezes the CVS pharmacy computer during the checkout process, takes so much time to load, and often requires doing checkout the old fashioned way, verbally sharing private information. Also, for coupons and rewards, it doesn’t make sense why customers have to click on every coupon to “send to card.” It’s hard enough trying to earn rewards. The time it takes to compare offers and make sure the criteria are met to earn rewards is not worth the effort. Even with the savings, the prices are still too high at CVS. Walmart has lower prices. And the coupons you get in the mail or via email expire too quickly. They never seem to be available when you need them. Rewards expire as well. The only reason I gave 2 stars is because I can view prescription details on the app which has been handy when I’m at the doctors office or completing medical forms. Also I can refill Rx on the app, however I tend to refill via text messages where I get text reminders. The text reminders aren’t 100% reliable but it helps to have occasional reminders. Please fix the bugs for the pharmacy checkout and send all coupons and rewards directly to the card..LittleChef2017Version: 4.1

ScriptsI had a 6 scripts to be filled my Dr sent them in at 2:40 at 3:30 I received a text saying my scripts were done I went on the CVS App to confirm to see one of my scripts still in Process I then called and was told a half hr for one out of my 5 which didn’t make sense as 5 were already filled this is in going issue with CVS Pharmacy techs are rude and inconsiderate. This isn’t the first time I’ve had issues with the staff. Last time I picked up my prescriptions. One of the pharmacy techs was closing the window with a message saying due to staff you have to go in and I said hello I’m here can I just get mine she said I see you. I understand that there, overworked and understaff I myself at work for pharmacy and in the health industry however, you don’t speak to people that way in generally, I don’t mind having to wait, but in this case, I have an antibiotic that I would like to start I should not have to wait a half hour for one more prescription due to all of these issues I really am thinking about going to another pharmacy and family and friends. I’ve said they’ve had the same issue with the CVS so either you need to get more staff or teach your pharmacy staff, how to be compassionate, understanding, and empathetic to customers..Jen12065Version: 9.10.2

Functional but needs improvementThe app works well in general but it is slow to load, and the server seems to be down often. Adding the ability to include RX’s for family members exists but is clunky, and requires you to actually fill RX for that person BEFORE you can use the app for that person for anything related to their RX. If a doctor electronically sends a RX over electronically for a 30 day supply with 2 refills for a RX you have had filled at CVS in the past from the same doctor but your prior RX’s have all been filled (3 months worth have been filled) so your doctor sends over the new set of 3 months but does so PRIOR to you picking up #3 of 3 from the prior set then the app does NOT allow you to fill from the app. You are REQUIRED to call the pharmacy to get them to initiate the 1st of the three from this next set of RX’s. Hardly convenient. Especially when you get the more often than not ‘miserable, why are you bothering me because you know as a pharmacist I’m busy and prefer to not actually have to talk to people attitude’ even though you are calling because the app doesn’t allow this and requires you to call the pharmacist to initiate the round of RX’s. How about some updates and improvements to functionality offered?.BmillerscVersion: 7.11.2

Poor quality between app and actual storeMany times when I use the app to fill my prescriptions, I get the non-stop annoying daily voicemails reminding me to pick up my prescriptions. So much that I actually block the number. I ordered my refills on the app and when I get to the store they say they don’t have it. Despite my numerous daily robo calls that I have prescriptions are ready for pick up. Every time the store says “we are having problems with our app”. So that actually negates the purpose of the app! I ordered 3 refills, they had 1 refilled and another auto filled, when it was just filled last month for quantity 90. So why if it’s an auto refill would they refill a prescription that was just filled last month for 90 pills! I have tried to opt out of my phone number calling me .. harassing me I should say. You app needs a lot of work. Your incessant calls need to stop. Unfortunately I cannot change to another pharmacy because CVS Is the one authorized primarily by my insurance. It really leaves a bad taste in my mouth and a headache when I have to get my prescriptions refilled because there is always something wrong between the app and the store. So I guess I will just keep blocking your number for the robo calls.CvillernVersion: 7.9.0

Pull-your-hair-out frustratingIf you open the app and navigate to your prescriptions and click the link inviting you to refill…it will probably not work. If it does, this will be the least frustrating thing you will have accomplished in trying to use this app. Click the option for home delivery….not possible. Why? Who knows: not me, and not CVS, because if they knew they’d certainly tell me. See the link to add other items to your cart? Click it…ah, doesn’t work if you’re in the pharmacy section of the app. Close the app and restart and add items to your cart, save, navigate to pharmacy…ah, not possible, you have to start the app, open the menu and choose pharmacy first thing if you want to refill a prescription. If you are able to somehow refill a prescription and select the option to prepay, upon completing the transaction you will wait to get a notification from the pharmacy advising that your prescription is ready. Once notified, you will go to the pharmacy and it will not be ready. You will wait. Once you finally do receive your prescription, you will be enrolled in an automatic prescription refilling scheme against your will, which will generate a text message in 30 days notifying you that your refill is ready. And it will not be. Vicious cycle. IN. SANE..BougreVersion: 7.6.1

No support whatsoever from cvs in order to get our COVID-19 results. Sorry but you let us down!Bad app.YoungMagsVersion: 8.2.1

Impossible to get a receiptIt is virtually impossible to get a receipt of a telemedicine consultation.Carole2007Version: 7.11.2

Can’t prepayApp is still not working for prepaid pickup. This is unacceptable during a pandemic. Neither of my payment cards works (FSA or regular credit card). It tells me either incorrect CVV or “there was a problem on our side”. Been like this for months. FIX IT!.Consuela4Version: 6.11.1

Bad really badSuper frustrating trying to load my card info to pay with my phone. Wont tell me what the problem is, that tells me to get out of the app and reload which doesn’t work.AmaymillerVersion: 4.0.1

Something MissingOne of the few such apps which doesn't allow adding card to Apple Wallet for quick access.Lefty NorthVersion: 2.7.9

No Wallet SupportDownloaded this app to simply allow me to throw out the cvs card. Space is limited on my device so I didn't intend to keep the app, just the card in the Apple Wallet. Happily upgrade my review once the feature is added..The white box.Version: 2.7.8

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