Planet Fitness Workouts Customer ServicePlanet Fitness Holdings, LLC

Planet Fitness Workouts Customer Service

Welcome to the Planet Fitness App – The Gym In Your Pocket!

Bring the Judgement Free Zone® anywhere with workouts and features for anyone, with the FREE PF App. Check out all our awesome features like always NEW exclusive premium workout content with Planet Fitness trainers to help coach you and iFit trainers, LIVE stream, hundreds of exercises that you can do at home or in-club, equipment tutorials, progress tracking for in and out of the gym, crowd meter and so much more!

Key Features:

Crowd Meter: Coming into one of our clubs? See how many people are at your club before you go to find the best time to visit! Just tap the Crowd Meter at the top navigation to view how many members are at your club.

Workout Videos & Filtering: Always NEW workouts with Planet Fitness trainers, exclusive iFit trainer series, all to get you motivated and moving! Whether you're starting your fitness journey, or you just want to try something new, these guided trainer videos will coach and help you make the most out of your workout and feel good for at home or in-club. From beginner to advanced, there is a workout for everyone depending on your fitness journey and with or without equipment to help you no matter where you are. PLUS we have made it even easier for you to find workouts you love with our NEW workout filter. You can search workouts by the type, time, target and more to find what fits for you. Check it out yourself!

Get ALL. THE. PERKS. Check out our exclusive Planet Fitness partnerships that are included in your membership! There's tons of offers and discounts on everything from workout gear to yummy snacks and gifts. Start exploring now.


PF+: Daily LIVE stream and premium workout content with Planet Fitness trainers and exclusive iFit trainers with workout series built to guide you through every muscle group to get you motivated and moving. These range from 20 minute workouts to 5 Mighty Minutes for those needing a quick burst of movement and feel good vibes.

Exercise & Equipment Tutorials: Hundreds of easy to follow exercise and equipment tutorials so if it is your first time using a piece of equipment in one of our clubs or need a reminder, you can just scan the QR code in the app and your video guide will help you get started for all your workout needs.

Workout Tracking: Every minute matters, whether you set a new personal best, or took a stroll on the treadmill. Track your activity and watch those minutes and good vibes add up.

Digital Keytag: Quick and easy touchless check-in at your Planet Fitness with avoiding unnecessary contact by checking in using your digital keytag in the app or through your Apple Watch.

Apple Health: We included integration with Apple Health, to add the details of your workout, like duration and calories burned, to your Apple Health account.

Download the Planet Fitness App today - You got this!

Planet Fitness Workouts App Comments & Reviews

Planet Fitness Workouts Positive Reviews

Good, but could be better.Having just joined Planet Fitness the other day I have now had the chance to take its app for a test run - so to speak. The app itself is very helpful for a complete newbie such as myself. I appreciate the ability to see how the different machines work via videos found by using QR codes on the machines. I also like the ability to use the membership card on the app - though, for some reason I’ve got to figure, it does not work on my Apple Watch. The one place I really, really hope the app developers fix is the ability to add the exercises one engages in. For example: today I did arm curls, bicep curls, front fly, chest press, hammer curl, and up/down/oblique abdominals. Not a single one of these exercise are listed in the “add an activity” section of the app. Why on earth wouldn’t you have each machine you have in your gym listed on your app? Please consider adding in the ability to list the machines used, the weights used, and time spent (or even reps) along with the other information you allow currently. Being able to add these is will more accurately reflect my actual “mins of exercise”, “activities this week”, “calories burned”, and “mins per active day”..Version: 9.2.5

Planet Does Us RightI love Planet Fitness, I just recently joined and had been a 24 hour Fitness member for a while but hated going because the lack of equipment due to always being hogged up by body builders. I would go try to work out and they just stand there staring at you and kept asking if I was done, when I had just gotten the equipment after waiting my turn. Planet Fitness has tons of equipment TONS and there’s always something available to do. Not to mention the levels of membership ranging from $10, $12 and $21 which is the Black Card Membership that allows me to use the gym on my way home from work and the one by my house on the weekends. Plus not only that but the Black Card Room with tanning booths, total body enhancing booth and hydro massage with massage chairs. I love it, there are no pushy trainers, No body builders, just average me and average others who have the same goals in mind, lose weight and get healthy. Would I recommend Planet Fitness to those who are intimidated by the big gym, yes I would. The only thing I miss is Body Pump class but I remedied that with my own body pump setup at home. The staff is nice and everyone has to wipe down their equipment after use with cleaner provided every where, even Monk would be impressed. Thank you Planet for catering to people like us..Version: 7.6

Works wellI like this app because it fits the gym. It doesn’t fit every gym, nor ever kind of training. It fits the judgement free zone, mostly machine gym and the kind of lifting that goes on there. It has videos built in to explain things. It lets you log and record your progress. You can take a picture of the elliptical, treadmill, or bike screen and it will log the numbers for you. You can post your workouts to social media and link it to a variety of other apps. Post a picture to their success stories section and you might win a TV. I have my membership card linked to it, so it scans from the app and I don’t have to carry the card. This is handy for everything from buying a drink to reserving a massage chair. The reason I gave it 4 stars was Planet Fitness’s 30 Minute Express workout. I like the workout. The app has videos for all of it. The app won’t log the workout. You can select “yard work” as an exercise, but you can’t select Planet Fitness’s proprietary workout on their app. That’s just annoying..Version: 7.6

Good job developers!!!Before the recent update I felt very meh with this app, it’s only purpose to me was seeing the class schedule and having my card on it. But since the update I find myself using it very often!! It’s so much nicer to log your activities and it now has exercises you can do based on level and muscle group which is incredible. Only thing I would want to change is the variety in the exercises section. A lot of the exercises involve TRX bands, kettlebells, or ropes and my planet fitness doesn’t have those, even if they did some exercises require all of them and I wouldn’t want to take that much equipment. It would also be nice if you could search through those workouts and just search “core” and those would come up. I’d also love for more exercises to be included in the activities section and for you to be able to adjust your level and calories manually, the app often says I burned less calories than what the machine says. Other than those few things the app is 10x better than it used to be!.Version: 8.0.3

Great gym/appThe app is great and a useful tool but what’s really impressive is the gym. I mean you gotta work out for the app to be useful right? Planet fitness is a great place to come work out. It’s got plenty of room so you have space to work out instead of feeling cramped. They have a huge amount of cardio machines so you’re never waiting for one to free up, which is one of my favorite parts. They have this cool area that’s kinda for people who aren’t sure what to do during a workout, you just follow the routine and you’re set. It’s also great for people who don’t have a lot of time to workout. My favorite part is the “ Black Card Spa” area. There are massage chairs and beds, a tanning booth, and also body enhancement machines. Cool part of being a black card member is that you’re able to bring anyone at any time for free, and it’s still cheaper than any other gym around. ($20 a month for black card, plus they’re always having specials.) Definitely recommended for anyone looking for a chill and cheap gym..Version: 7.5

Covid preventionFor the most part the cleaning of equipment and surroundings is well maintained. However... the mask enforcement is lax. I held off posting this as I have informed management of non maskers walking and working out on 3 occasions and left. I’m 71 and had canceled my membership when covid started and quarantined at home for months. I needed to get back to working out and have survived by masking, washing frequently and avoiding crowds. I go in mid afternoon so I can avoid any close contact and disinfect constantly. I have no problem with those that lower their mask while biking or treadmill because I can avoid them. In the past when there were several non-maskers working out near me I simply left! Yesterday, again I moved to other areas while an unmasked man continually came close to where I had isolated myself. We are in a pandemic people! I need to work out too! As well as employees are doing on the disinfecting, they are failing on mask requirements! Are other gyms allowing people to not wear masks???.Version: 9.1.5

Lost function for formApp looks really nice but they dropped the ability to effectively track workouts. I loved the xCaputure feature as it made logging information from treadmills and other PF equipment a snap. If you had to manually input the work out it was no real issue. With the current app workout tracking has effectively been eliminated. Not sure if that is the intent or if they are planning on rolling out updates as the new platform rolls out? The lack of clarity of whats to come makes it feel like the users are not apart of the cycle of development. Its basically come back time to time to see what we have done and hope you figure how to make it work. I need the app now for one reason, to show my membership. Everything else is just to attract people into the membership, no one is working out to the app, ever. If you could help track fitness progress as previously had with the clunky versions then there would be some value but it has been lost with the updates. So sit up and bring your pencil and log book, we are back to the basics people..Version: 8.0.11

Simple, works well.My only wish is that there would be a way to create and save workouts you currently are doing and workouts you are planning to build yourself into later. It would be nice to simply select the machines and various workouts listed in the workout section and create a list, along with the sets and repetition rages. For someone like me, until I learn all of the gym equipment by heart, it helps to have a visual guide as to what order or what machine I am supposed to be using, as I have a specific plan based on my medical conditions, and can’t remember the equipment very well. It limits my ability to utilize just any machine. A feature like that would really help me keep a routine with what I am doing and plan out with a trainer what changes I should graduate into down the road. Please, please, PLEASE create features like this so I can reference a plan directly on my phone. I do love the videos along with the workouts that show you how to properly use the equipment..Version: 9.0.1

My Personal Review of PF in Grand Haven, MI.I joined PF a couple weeks ago. I went there a few times to exercise/workout. Then came the Corona thingy and now everything in life changes overnight. I fully understand that PF is doing the correct thing until all this blows over. Now, I am quite impressed with Planet Fitness and all the newer equipment and environment within! I am however wondering why there is no scale to weigh yourself on? I have been a fitness club member at other gyms around the USA and they all had a body weight scale. I do like to weigh myself on an accurate scale other than the junk we have in our bathrooms at home. Therefore, only 4 stars because I want a scale at my PF. I read the information about responsibility of one self and that of PF. I am just wondering though if the staff members are trained in CPR? I was a trainer years ago for Gold Gym in Los Angeles, CA. It was mandatory to be current on your CPR certification..Version: 8.0.16

Great App and Great Fitness ClubTotally impressed with the equipment and the staff at Planet Fitness in Avon, OH. All the staff is very friendly and will answer any questions I have. Kevin M, the trainer is very knowledgeable on what types of exercises would be best for each person he meets. He has a great attitude and has given me so many good tips about the equipment. The Design Your Own Program is another added benefit which allows Kevin to customize the workout to your own goals. I didn’t know what to expect when I signed up. So glad I did now! The app (using iPhone) not only stores your card so you don’t have to carry it with you, but it makes it very easy to see and schedule all the classes available. An added benefit is that it lets you put the class in your calendar after signing up. It’s also nice to check your schedule later to see what you have signed up to take..Version: 7.6

New memberI recently joined Planet Fitness after being with LA Fitness for 6 years. I left due to machine conditions and machine availability. I am pleased so far with PF, they gym smells nice, equipment diversity and availability is right where I feel acceptable. Staff is friendly, they are not trying to push you to buy anything like LA Fitness. There are trash cans, cleaning spray and wipes available every few steps and seems like people actually clean machines after themselves, something I never saw before. I enjoy the 30- minutes express workout station. The app has videos showing you how to use every machine in there and the machine also has pictures to show you how to use it. There is a hydro machine, massage machine, tan machine, and another machine for their members. There is a lounge area. The gym has wifi. I can go on and on as so to why I love this gym, I am truly pleased with the gym..Version: 7.6

Last update bugs? (Updated)(Update to state that it seemed my phone was the problem. I replaced the phone today, reloaded apps etc, and the app is working as it did previously.) Updated the app before I went to the gym at 4am to avoid the crowds. Once there, I could not enter activities, and once at the workout screen, could not leave it without closing the app for awhile. I restarted iPhone twice, then deleted and re-uploaded app from App Store. Still not working. I have generally really appreciated the app for what it does do, although it’s definitely lacking. Cannot track weights progression. Running speeds are only measured as whole numbers—no decimal—so also no tracking progression or intensity. No PF30 tracking or HIIT or other circuit or interval training tracking. And the crowd meter baffles me... It seems like one tick line equals around 5 people??.Version: 9.0.3

Please improve the Apps ability to schedule classes.I love everything about planet fitness and would have given them a 5 star review, EXCEPT for the ability to schedule classes on their App. Their classes fill up SO fast and the App is only giving me the ability to book one week in advance and the time slots I need are usually taken. This could be remedied if it let you book farther in advance. That being said, if you call in, the front desk is more then happy to book for you but it’s difficult to plan your week without being able to see what classes fall in what time slots, because they switch up from what time the classes are offered. Please PF at least give the App the ability to book out the classes two weeks in advance or add an additional trainer and classes. Thanks for your consideration..Version: 8.0.15

Not integrated enough into the workoutBeen to PF many times as a guest on the wife’s account and the best bud’s. Got tired of working out on other’s schedules so signed up and was excited to download the app for myself, as I had previously had to pay for 3rd party fitness tracker apps. I like that there is a list and instructions of exercises and a list of trackable activities. The problem is, the exercises are not all on the list of activities. I want to track my reps, sets and weight on the chest press for instance so I don’t have to use the 3rd party app anymore or keep notes, but that exercise is not available on the list of activities. This and an option to create personal workouts based on available exercises would be golden. I read the earlier reviews so I’m patiently waiting for Apple Watch integration. Until I can track the exercises I do there, this app is nothing but a virtual black card to me..Version: 8.1.5

Updates to appGreat Morning to you: I having been using your app for just about a year and followed the prompts to update it. The update went smoothly. I know change is sometimes challenging, however I thought I would share the couple things that I would hope you could add back. The first is the distance or mileage feature specifically for walking and running. Calories are also not being captured and I realize that they may not be accurate but it does give an estimate. I also liked being able to uploaded my aerobic workout into the app. There were times when it didn’t record and I think that was due to the sunlight/glare. I learned to always take a picture for my phone before uploading. Thanks for seeing how you can add back. Carl.Version: 8.0.2

Sign up process is close3comments on the sign up process: 1) I briefly left the PF app to swap to my bank app to get my routine number and account number. I was gone about 45 seconds, but when I returned it lost my place and didn’t save any information, so I had to start completely over. 2) When collecting info it gave me a pick list of gyms I used to be a member of. On this list was “Gold’s Gym” but it wouldn’t let me submit the information with Gold’s selected because of the apostrophe, it kept giving me an error that my string was not a valid alpha numeric. What a useless error message for someone who doesn’t work in IT 3) it’s ridiculous to collect both my credit card and routing number info. Why can’t I pay my monthly bill with a credit card?.Version: 9.2.5

10/10 RECOMMENDIf you’re looking to just stay healthy and work out in a non judgmental environment then I’d highly recommend Planet Fitness! I have the black card membership ($20/month) and I get a personal trainer to write out a workout plan based on my needs for FREE! I was always in sports growing up so I worked out constantly, but you know you graduate and adulting happens so I haven’t been in a gym in a few years! So gettin the help I need from a personal trainer to help me get my mojo back is amazing!! People have said its “lame” at PF, but those are most likely the people who are competing or have been working out for years and are trying to maintain their muscular physique! PF is definitely for the average person just tryin to maintain a healthy life, but also get the results you’re looking for!.Version: 7.6

Great, but wished.I gave this a five because I think the app is great! My favorite feature is the membership scan. It’s so nice to have the membership scan on my phone not have to worry about the key fob. For example, my daughter took my keys and left early and I had to give them my name, date of birth, blood type and all my life information, so I could tan after my workout. That’s when I was told about this app! LOVE IT! I can now leave everything in the locker and tan, massage bed, etc... after my workout! However, I wish it would sync with iPhone, Apple health and Apple Watch. I use my Apple Watch and Apple health for everything fitness. Just some suggestions, maybe for the future! But great app and definitely worth a download!!!!.Version: 7.6

Add the key tag to my Wallet App!The planet fitness application is the best with all of its resources on hand, but what it’s really missing the most is the option to add my membership tag to my Wallet app. It would be easier to walk in, double tap my phone to bring up wallet and scan in quickly than unlocking my phone and opening the app and then clicking the tag. Please add the membership tag to the Wallet app please! I’ve been dying for this feature for 3 years already. I broke my ankle 5 months ago and I’m back in hopes I can use this in my wallet app. Cinemark, Dunkin Donuts, Starbucks, Etc. have their rewards available to add in the Wallet application and I hope Planet Fitness jumps aboard and adds their keytag on the Wallet app as well..Version: 8.0.5

Need to be able to check club capacity in other clubsYaaaaaahhhhhh, you fixed the below issue. Wow, that was a quick fix. Thank you. I’m glad I own sone of this stock if this is how fast you guys resolve problems. So now my star rating is a perfect 5 : ) I actually like the app but I’m hoping it’s developers can come up with an easier way to check multiple club capacities. When you check club capacity and it’s maxed, there is no way for you to select other club to check capacity. At least not easy. I mean, if I did some laborious finger clicking to make another club my club then I could check it but it shouldn’t be that hard. I’ve tried every option but all you can do is get the directions and call the other clubs. Of which, they are not answering the phones because everyone is calling for the same thing. You should be able under find another club to check it’s capacity. Don’t know why the developers were so short sited. If there is an easier way, it’s not under the obvious function one can do or select from. But, the major function of the app is good..Version: 9.0.2

I love this app!I love this app I just have two suggestions that would make the app a 5 star app. Being able to add the exercises to your activities tab would make using the activists tab way more useful, I get shorted on my activity level daily/weekly from not being able to add exercises I’m doing that I get from the Exercises tab. If a trainer creates a workout for you they should be able to link it to our account so we can put pull it up on our app. The exercises and reps would be right there plus the little videos that they already play would help us ensure we are doing the right exercises. I genuinely love planet fitness I just wish the app was a little better..Version: 8.0.10

Half-way decentWhen the capture works, it does what I need it to do. But when it doesn't, it's just takes up space on my phone. Suggestions: 1) Allow capture from camera. I've learned to photo my workout summary before trying to submit in case it doesn't work but have no way to upload from the camera when the xCapture fails. 2) Add more options for manual entry. Given how often the xCapture fails, I'd like to still be able to record my treadmill workout as "treadmill" rather than walking/running. 3) Add in an option of 30 Minute Express. For this one, I'm more interested in capturing that I completed it, rather than being worried about how many calories I burned, given that every body will burn at a different rate..Version: 7.3

No Confirmation Before UpgradesI just downloaded the app yesterday and while exploring the app I ran across the upgrade feature. I was disappointed to see that after I clicked on the upgrade button, I was automatically upgraded without any confirmation asking me if I was sure I wanted to do that. After this happened, I immediately wrote the support email to cancel this action and I was told that I would have to physically go in to the branch to have to work this out. It’s not that I don’t want the upgrade, it’s just that I don’t want it right now and I should be able to explore the app. Instead I clicked on the button and was automatically upgraded without asking for confirmation. Automatic 3 stars for the app..Version: 9.1.11

Apple walletPlease add Apple wallet support.Version: 9.0.2

Apple walletAdd apple wallet support please.Version: 9.2.6

AwesomeGreat app I love it and makes it very easy at this difficult time. It works great in Canada, thank you planet fitness.Version: 8.1.1

Apple WalletI’m sure this is not the first time but please add option to add our pf card to apple wallet.Version: 9.2.9

Tracking workout needs improvementLike how you can track the time you spend on different machines and weightlifting but would be nice to be able to list what workouts you’re doing rather than having to write one note out on one line.Version: 9.2.7

Need Apple Wallet supportWaiting for the ability to add the key tag to Apple Wallet. Please deliver soon..Version: 9.2.6

Apple WalletNice app, but it would be nicer if you could access the key tag from Apple Wallet.Version: 9.0.1

Critical AnalysisOverall it’s a neat app. I enjoy the animated motion graphics for the different exercises. Usability-wise, the exercise search should include different filter options (body part targeted, equipment, difficulty, etc.). Also, it’s frustrating to input membership. I missed a space between my postal code and had a hard time logging in until I read fellow reviews of the app that suggested looking up what the inputted data was on the website registration the inputting that exactly into the app. A simple line of code can be added to the app to validate text only with space or no space inputs from the user. A Canadian postal code can be inputted with and without a space by users. It differs from the US postal code which generally has no spaces. Also, improve personalization. Allow users to save exercises, track which they have completed, and to save their local gym. On the bottom quick menu bar, three of the five icon buttons are pointless, ad-related, rarely used. Namely, “perks, black card, refer”. Amalgamate these options into one screen or area or icon. They are ok to have, but more rarely used by users and do not require their own quick access icon. Lastly, rethink the flow of the app. The wire-framing seems to be not well thought out. There’s too many clicks to go through to get to areas I am most interested in, namely the digital membership card and exercise content. The crowd meter is awesome in these covid times. But I have to click on the homepage, search, find, then check the individual gym. The crowd meter stats should be more accessible to users. It should allow users to compare crowd levels in various gyms in a graphical format. Some awesome features are hidden in the side hamburger menu and found nowhere else. Like “PF classes”. There should be more than one way for users to reach that screen. Please consider functionality and usability as the primary objective. I don’t mind promotions integrated within, just put them in places that make sense and that do not interfere with primary and more frequently used functions. Thank you for creating a usable app. It works well for now but can definitely be improved upon..Version: 9.0.2

Works in Canada, handy appThe app works in Canada. The club I joined just entered my postal code incorrectly. You can log in online if you want, and see what they entered for your postal code. Then return to the app and enter the postal code exactly as shown. Good luck. The app is handy, has a bunch of exercises and the ability to record your assortment of activities. But most of all it’s the membership card on your phone. That part is the cats meow..Version: 8.0.16

Nice app, has a bug adding membershipRequires a space in the Canadian postal code to add your membership from your key tag. I kept trying without a space (as is normal) and it kept failing for unknown reasons. Finally thought to try with a space and it immediately works :/.Version: 9.0

Works in CanadaExcellent options for all levels of fitness..Version: 8.1.2

Works fineNot sure why they haven’t resolved this issue yet but if you live in Canada type your postal code in all caps and with a space. Your membership will register and work in the app. One worker couldn’t help me and said it there was nothing that could be done (didn’t even seem to care or try to ask anyone else who knew) but another worker told me to try that and it worked fine. Hope this helps out..Version: 8.0.16

WalletThis would be a five star with the wallet app. It’s very convenient to have the bar code without opening the app when you come in to gym..Version: 8.0.9

Needs some updatesIntegration with Apple Health App would be great & wallet so you have your card on the go!.Version: 8.0.12

Apple Watch SupportPlease look into adding Apple Watch support.I would like to visit without my phone for signing in..Version: 8.0.7

Wallet support please...Hey PF, you did a great job updating your app to support new screen sizes... now please add support for Wallet and allow the gym card to be added to Apple Wallet. i’ve bumped up your score from 3 to 4 stars... wallet support will give you the fifth and final star! thank you ❤️.Version: 8.0.5

New app updateI was able to connect my Fitbit and now with new update that option is gone, I wonder why. Thank you.Version: 8.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.2.12


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