GameStop Customer ServiceGameStop

GameStop Customer Service

  1. GameStop Customer Service
  2. GameStop App Comments & Reviews (2024)
  3. GameStop iPhone Images

We’ve leveled up! The GameStop app was built with you in mind, with a completely new redesigned experience that makes all things shopping for gamers even easier.


Search and Shop


Discover the best products for any gamer and get to know everything about them upfront with ratings and rich details.


GameStop Pro


Introducing GameStop Pro! Become a GameStop Pro Member to get the greatest of GameStop! Get $65 in value just for joining with a $5 Welcome Reward and $5 Monthly Pro Rewards. Plus, get 2% back in rewards, 5% extra off pre-owned products, collectibles, digital, and more, and 10% extra on trades. Pros also receive a ton of other perks like Pro exclusive deals & drops AND Pro Weeks, plus a subscription to digital Game Informer.


Order Online


Order directly through the app and choose delivery methods that suit you and your schedule. Whether that’s getting things shipped right to your door, picking up your online order in-store, or getting same day delivery on certain products, you choose what works best for you. We’ll keep you informed every step of the way so you can track your orders and view your purchase history.


Trade-Ins


Sell your electronics and games for cash or credit.

GameStop App Comments & Reviews

GameStop Positive Reviews

GameStop Overall Review!Hi My names Jesse Twomey and I’m an SGA here in Seguin Tx store 2431. I’m not giving you guys a 5 start because I work for you all but because the customer support service is phenomenally better than any other support service out there. You guys are fast and technical, you guys do whatever you can to satisfy your customers and employees who are looking for help. I just had someone recently merge an account so I can gain access back on the app took him 5 - 10 minutes to do something more difficult than most. He was awesome good manners great small talk and didn’t talk to much or too little, I regret not getting his name because I would definitely mention him with his permission. If he isn’t making more than $15 an hour than he needs a raise. People like him keep our support system clean and organized, this community of gamers and collectors and support operators is awesome. Keep up the great work GameStop! We make this community better!.Version: 500.2.0

Good Company, App Needs WorkThere is a lot of misconceptions when it comes to GameStop when it come to their memberships, trading policies, returns and so on. The one thing that they need to work on though is the app. Sometimes it doesn’t show my preorders and most the time it doesn’t tell me the right date of when my preorder product comes out. I would also like to mention that the company doesn’t hide anything from their customers, there policies are always printed out on the back of the receipts so there’s always a remember of how returning a product works. Last time I bought a preowned system their policies are also written on the box right under the name of the system I bought. I would say that those you complain that they are being scammed have ever thought about the call and demand of an item that is being traded or returned. That and I’ve save 100s of dollars using the pro membership and I maybe go to gamestop 3 or 4 times a year. I’ve never had my point taken for coupons unless I have redeemed them myself as it is a simple setting on your account page that you have to change when you officially set up you account online. Plus it gives you 250 extra points if you do finish your profile... THIS PART IS FREE BTW. I don’t know about you but I like free things... enough rambling now, overall great company but I would see about maybe sending out a overall new update for the app so it works smoothly like it use to....Version: 4.3.2

Okay App but has glitches, needs workAs a consumer I have had nothing but great experiences shopping at GameStop for all my video game related products and the team at the store I shop at is 5 Star Good! The app however is a different story and unfortunately the App isn’t fully functional and though it recently received an overhaul it still is not very consumer friendly and I have experienced numerous glitches and problems with the app! One issue that has been extremely frustrating as a consumer is that the “Pre-orders” tracking feature has not been working in I don’t know how many months! I can’t remember the last time I was able to track my pre-orders without having any issues! Currently, when I select “Pre-orders only” under the “My Orders” section of the app all I get is an error message that says “No connection to server” and as such the app is incapable of displaying my pre-orders :/ I have even had trouble placing orders through the app and instead have resorted to visiting the website or calling the store in such situations. Overall it has a decent interface but GameStop still needs to fix the functionality of the app!.Version: 4.5.3

A Far Cry From It’s Former “Glory”Ever since the “major” overhaul they did to the app a couple of years ago, it’s taken a downturn. Before, you could score 5 PUR points per day by checking in on the app if you were near a store, and now that’s been done away with. Nothing is streamlined anymore, you have to go around the world just to view your preorders, trade values, and pretty much anything except for basic prices. Pre-update, it was easy to search different stores/locations for specific items, now it’s a hassle that will only cause you headaches. While they did improve the search bar itself and the loading errors (after years of constant issues), they traded off the better accessibility it once had. Instead of fixing all of the previous issues with the app, they decided to simply get rid of everything that caused them problems entirely. So if you just want pricing, the app is fine for that. If you’re looking for detailed info regarding a store/game/preorder or anything else, you’re better off saving a link to your PUR account or the GameStop website to your phone’s browser..Version: 4.9.2

GameStopLet’s be realistic, we all know we love GameStop but also hate them at the same time LOL ! The reason why i say we also hate GameStop is because their really cheap !!! A perfect example of this is i can buy a brand new game for example a Xbox game for $6o and let’s say i open the brand new game infront of them. Even if i didn't play the game and i open the wrap in front of them and try to sell the still brand new game just without the wrapper, GameStop will probably give me around $3o the most and that’s just me being nice to GameStop. How does that make sense? How do you give me $3o for a game that i literally just bought not even a few seconds ago and opened it in front them and tried to sell it back to them? All you had to do is put another wrap around the game and bang it’s a brand new game, & and give me what i actually paid for. But since GameStop will forever be cheap there’s probably no changing their policies! But i also love GameStop because they do sell their games for cheap too..Version: 4.3.0

Continuous improvementAround a year ago, this app was straight out of the early 2000s. The app pages were just wrapped web pages and loaded slowly. Now, it’s a completely different story. There’s continuous updates and improvements to make the app run faster and more efficient. The app is now completely redesigned with a modern homepage and account menu. I love being able to easily keep track of my points and rewards now. The app is truly in the 21st century now. I would love to see continuous performance improvements to load times. An overhauled cart and order status section is extremely needed. I’d like to be able to wish list products, create and edit lists, cancel orders and preorders in the app, and be able to post product reviews in the app. An enhanced experience for redeeming rewards would be welcomed. Keep up the great work!.Version: 500.0.6

GameStop won’t stop, buying GameStop!Hi my name is Brandon and I’ve been shopping in your store since I was a kid. Now that your transforming into an e-commerce giant for all your electronic needs I will be continuing to shop at GameStop and only GameStop any time I need any electronic device. I’m a first time investor in the stock market and I’m happy to tell you that I’m all in on your company. I truly believe in GameStop and I believe HF got greedy and planned on running GameStop into the ground for there own personal gain. I won’t stop, can’t stop, buying GameStop and hope to see this company grow so I can pass my childhood on to my kids. I don’t have a lot of money and I don’t come from money but I will hold 100 GameStop shares till I die and pass those on to my kids. I just wanna truly thank DFV,RC and his team for making dreams come true, even if I have to lose everything in the process..Version: 4.6.6

I bought decorations for my twitch stream setup.I bought a bunch of figurines, a couple flags, hoodies to wear while streaming. Speaking of my twitch Set up, I bought almost my entire stream set up (excluding my pc of course, but maybe soon plz GameStop❤️) from this store. Some online and in store. However the quality the packaging remained in was the same in store as online both were excellent. I favored the in store experience a bit more because while there are reviews for certain items, The employees at my GameStop are extremely helpful on selecting the correct item. For instance which streaming camera should I get? Or which capture card is better for what I need? My point being is I’ve never ever had a problem with an online purchase or an in store purchase. I must say the hoodies are cozy..Version: 500.0.6

Trade credit issuesYes, so when you open the app at the bottom right is a tab that reads rewards. And when you tap on it, it takes you to your powerup rewards page. In the middle on the right side of the page right over top of the tab for gamerinformer that reads view latest is a tab that reads card details. Now when u tap on that tab it opens up your card details like, membership status and account number. So at the bottom of this page is a message that reads(want to have easy access to your trade credit? Provide your membership card pin). And when u tap onto the message it takes u to another page. So on this page it shows the back of a physical card where u would find the membership card’s PIN number. And under the card is a symbol and the words enter membership card pin with 4 squares under them. And under the squares is another message that reads (I don’t have a pin). We who have the digital cards don’t have a pin to enter so how can we have easy access to our trade credit when we don’t have a pin? That part of the app needs work cause even the store workers and the GameStop help line have no answer on how to help me access my trade credit. In store they didn’t even know how to put the trade credit on my account. They gave it to me on a trade credit card. Please update that part of the app so it’s easier to add and access trade credit on the digital cards. Thanks😁.Version: 4.3.7

Little glitchyLove you and I love the new app. But I wanted to let you know what I saw. I’m on an iPhone and when I was swiping down to the bottom the screen kind of glitched out and jumped up and down really fast. Like hundreds of times a second fast. I thought “oh that was weird,” did it again, and got the same result. Basically swipe down to the bottom and swipe down and just hold your finger down. Maybe you’re already aware, maybe not. One more for you, I placed (my first!) order, and I put in my current address. I just moved and still had my card attached to my old address, so long story short I used the wrong address. Then I went to correct it and put in the correct address, replaced the order, hit submit, and the app froze and gave me your spinning grey loading wheel for around 20 seconds, then they just froze. I closed the app and reopened it, and my cart was empty. Long story short, you should make your app work like a google doc, not a word doc. Don’t need to hit save, whatever you put in is automatically saved and even if it freezes and crashes, it’s right there. I really appreciate YOU whoever is reading this, and hope you have a great day. I love the direction this company is moving and wanted to share my feedback so you can continue to grow better. Thanks! Andrew.Version: 4.7.5

Why did you update the interface?The GameStop app after the developers changed the layout is now confusing. Where do we go to check in to receive power up rewards points? The only thing felt to have been improved after the renovation is the overall aesthetic and that is still flawed. Currently there is a “1uP” sale promotion within GameStop and conversely in the app and the first side scrolling of images doesn’t match the description; personally I was unaware that the Star Wars force pack contained a Detective Pikachu game for Nintendo 3DS, or that the “ultra slim charge pack for Xbox One” was in fact a Super Smash Bros 3DS game. Who asked for this update again? Either way please fix the issue regarding the interface mapping and clearly direct users to the proper navigation channels and not just information stating that we are able to when in fact there is no way to..Version: 4.5.3

Intuitive PerformanceGameStop continuing to do what they’ve been doing for the last 3 years… delight customers. As someone who has been a GameStop shopper for over 20 years the changes they’ve been making lately are evident. This company cares about its customers. And it shows. I ordered the wrong iPhone from GameStop and the return process was completely painless. Customer service was responsive and understanding. I do a lot of my shopping at physical stores and every time I go in the employees working are knowledgeable and happy to help. I always leave in a better mood than when I walked in and I can’t help but think that a big part of that is the culture that GameStop is cultivating. It clearly is trickling down from the top. Keep up the great work!.Version: 500.11.0

It’s okay, but not greatThis review is done on an iPhone. Let me preface by saying I love the handiness of the app, but it could use some work. Should the app change, my score and review will change accordingly as well. I would really like to see this app flourish and have both customers and employees save time with this app. Pros: -Quick access to account information -Easy coupon redemption -Shows ongoing promotions -Preorder information readily available -Trade-in tab is handy -GameInformer articles readily available (I have their membership, this probably affects availability of GameInformer articles) Cons: -Does not show every item available -No Image Gallery; images are not large enough either -Search engine needs tuning; when going to an item page and backing out to the search, it loads the beginning of the list again. -Redirection to the mobile website; it seems the app isn’t equipped to handle certain things like the mobile website is capable of. -GameInformer article icons unload and reload when scrolling or switching tabs. -Every update logs you out of the app if you had an account logged in. -Semi-Minor Issue: Cannot use barcode scanner for trade-in. -Semi-Minor Issue: Dates for the beginning and end of promotions. (Not related to app functionality; consumer Quality of Life change I’d like to see.) -Minor Issue: I’d like to send feedback without having to use my email..Version: 4.1.8

5 stars but room for improvementI use the app quite frequently but somethings are irritating/dated. I feel like a few updates should be done in the shopping cart area, as well as in general related to product listings. As far as the cart, I feel like a “save for later” option would be nice if there isn’t a way to do that in the actual item listing. Other internet retail apps allow you to share product links externally from the app but this does not.. such as sharing deals or pre-orders. So, the work around is going to the site & then finding the product and sharing.. which is a lot of clicks :). I also feel like having a “favorite” option or something similar for items you are interested in would be very valuable.. my current work around is adding things to the cart and forgetting about them (as a favorite you all could push price notifications and reminders). Additionally the ability to “notify when back in stock” would be great.. I’d like to spend my money here than with other retailers. Power to the.. 😊.Version: 500.4.0

Convenient but...The app is pretty convenient for buying stuff online for home delivery. That aspect is fine, but what I cant seem to understand is how they have yet to make this app work on iPad! Seriously, this app has been out for so long, you would think it would be optimized. I opened it on my iPad, and its just a weird crunched down screen. It directly mirrors the iPod/iPhone app! The image doesn’t even stretch to the iPad screen, and worse, horizontal mode doesn’t work either. I have a keyboard cover for my device, and I cant even browse the GameStop store like a desktop or laptop can. All the iPad gripes aside, it’s fine if you still like going to Gamestop, plus its basically the only way you can access gift certificates to redeem with your points! (Was gonna talk about the lack of real rewards, but that’s a GameStop thing not an app thing. Not fair to the app if I include that.).Version: 4.4.2

Please fix the appI love GameStop even with the absurd return credits lol but I’m giving it the review towards the app. It works fine but there’s this really one annoying glitch that keeps happening. When I’m scrolling through games and click on a game to see the details and then return to the list of games, the same games keep repeating. You keep scrolling down until the page is loading to load more games and the same games appear over and over again. I have to close the app and open it again for it to reset and then if I check out the details of another game, the same thing happens and I have to do the same thing to fix it which is close the app completely and open it again. Please fix the problem it’s very annoying. Once again, I love GameStop and have no problems with it. This review is towards the app. Thank you!!.Version: 4.3.1

Needs workThe app looks much better now but the newest version has removed the check in feature which gave you 5 points for everyday you checked it. 5 points isn’t much but it adds up. The app itself is not always accurate or sometimes it still directs you to the webpage version. Preorders, purchases, and trade ins are delayed. Lastly the stores don’t utilize the app nor do they even know about it. The could harness it better to show how points matter and how you can monitor your trade in potential. Locally a store has even prevented items from being purchased with a one per household rule that is not printed anywhere making people either go to another GameStop or another retailer all together. Maybe a GameStop social media team to read his out and help customers. Price match policy. Waiting lists. To name a few ideas..Version: 4.5.5

What a transformation - Love same day delivery!I’m so pleased with the service GameStop continues to execute on. The transformation of this company from what it was just 2 years ago has been absolutely amazing. I’ve shopped at GameStop for over 10 years, and it’s never been better. The new focus on quality customer service is phenomenal - it rivals any company I’ve purchased products through, at any point of my life! I mean this!!! I love and greatly appreciate the same day delivery. I like having hard copies of my games, so the fact that GameStop can typically always get me the games within hours of purchasing, is why I will continue to be a loyal customer. Aside from this, the LARGE selection of new and different products now offered via their website, which speaks to gamers and pop culture alike, is really exciting to see and will definitely replace as a main source for Xmas shopping and gifting in general - not to mention, they just have a ton of cool niche stuff that I want for myself. Loving this company. Can’t stop. Won’t stop. GAMESTOP!.Version: 4.8.4

Good app, but...It works great when I want to get to something quickly, but it acted funny when I went to buy something. I went to buy a game, and it said my card had an error, saying it basically wasn’t working. Now this is probably my error because I didn’t realize I didn’t have enough cash; however, when I realized it wasn’t working, I held off and let it be, but I got an email later on, saying it went through as a pending payment for the same order, saying it may charge me THREE times for the same order that said my card wasn’t working! It hasn’t gone through, but still, don’t make it go through as a pending payment and scare people of being possibly given a penalty for something that wasn’t 100% their fault..Version: 4.4.2

Can’t process my credit cards even the game stop credit cardCan’t purchase anything on the app it says the billing info of my credit cards are wrong to contact my Financial institution even with the power rewards credit card the website is the same even on another note they were hiring cust reps for stores the other day got an email to go I go in there it started at 1pm I got there at 1:15 and three store mangers go to lunch at 2:00 pm what a waste of time game stop is dropping the ball overall app stores people running the stores haven’t gotten my powerup points either for the credit card either step your game up gamestop I’m regretting getting that cc with you now.Version: 4.1.8

App is pointless. Avoid at all costs.The previous gamestop was relatively swift, functional and useless for many things. I was able to easily find out which store in my area has games or products available that i could get, it also let me preorder games easily, in addition to that it helped me find trade in values and curate a list of games i owned, wanted, and the trade in values for those games. The current app has none of thatv and basically just opens up the gamestop website in its own terrible browser of sorts. It takes eons to load, has no redeeming functions whatsoever. It's a complete waste of time and space, and I'm genuinely sad for the people with good ideas and apps were passed over to make room for the current app. Seriously avoid this app..Version: 4.5.9

GameStop has really stepped it up, and looks promising!In the past couple decades, GameStop has most certainly left a bad mark on our memories of selling us short and then turning around and selling our very items that were purchased from us at mere pennies to an exorbant price tag of near new or a ridiculous offer of an in-store credit; however, in recent months, GameStop has come under new direction with a promising new plan to revamp the online gaming community in ways we as consumers have never experienced! It seems that with a fresh mindset and a new head on it’s shoulders, GameStop may no longer be the cheapskate of the block, but rather the turn of the century!.Version: 4.6.0

Pre-Order IssuesNot sure if this is related to the app or GameStop’s servers, but the preorder section is all kinds of messed up. I’ve checked in store, and all of my preorders are paid off in full, but the app says they aren’t. I also have some preorders from literally 2 years ago that won’t go away. Not really sure why this has been an issue for so long, but c’est la vie. The rest of the app is great. Checking games prices and availability is a breeze. It’s also very convenient to check how much a game, console, or accessory is worth for trade value. The recently added fingerprint sign-in feature is a nice touch too. Excellent app all around, but the preorder section really needs some work..Version: 4.0.9

Amazing FrameworkThis apps front end and back end framework is amazing compared to how it used to be. I saw someone say that it constantly adds their old address but they must have bigger issues than that because all you need to do is change the address in profile and it will add whatever new address that’s on file every time. They clearly never updated their current address because mine works fine. I love how fast their delivery is, I never thought I would be able to get same day delivery on a video game. It is insane how far GameStop has come since the good ol days with midnight game releases..Version: 500.11.0

Game Stop 100 years!And together we're gonna run around, GameStop, we're gonna... do all kinds of wonderful things, GameStop. Just you and me, GameStop. The outside world is our enemy, GameStop... we're the only.... friends we've got, GameStop! It's just Me and GameStop. Me and GameStop and their adventures, GameStop... ME AND GameStop FOREVER AND FOREVER A HUNDRED YEARS Me and GameStop . some...things.. Me and Rick and GameStop runnin' around and... Me and GameStop time... a- all day long forever.. all a - a hundred days Me and GameStop! forever a hundred times.... OVER and over Me and GameStop... adventures dot com.. W W W dot at Me and GameStop dot com w..w..w... Me and GameStop adventures.. ah- hundred years..... every minute Me and GameStop dot com.... w w w a hundred times... Me and GameStop dot com.......".Version: 4.6.0

Good until...I was using GameStop to add games and a ps4 console and I had 12 stuff in my cart and then added a pack for one of the games i wanted and then it said added to cart continue or go to cart and when I pressed continue I looked at the cart icon and it said one and I got so mad but I said oh ok and I added everything back and then added a different pack and it did the same thing, and I got even more mad but I thought that it would have done that for the last time and when i did it again and the same thing happened, I got so mad more mad then the time when I glitched down the stairs and got killed by a default in fortnite, so I deleted the app and downloaded it again wish me luck Please fix.Version: 4.3.3

Package orderI usually don’t write reviews or give three star ratings if I give someone a three star rating I usually don’t write a review the only issue I have will GameStop is that when you order a package online or through the app you never know when it’s going to get here there’s no way of tracking a package because they didn’t give you any tracking information I’ll order submit all the 18th a lot the app today which is the 27th and they still haven’t told me where the package bishop or Winnipeg arrive or a tracking number they need to approve this on the app the only other thing that is so good is that is a good tool to see was in the store and this is what me and my grandson use it for that’s it.Version: 4.9.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 500.13.0


What do you think GameStop ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

GameStop iPhone Images
  • GameStop iphone image 1
  • GameStop iphone image 2
  • GameStop iphone image 3
  • GameStop iphone image 4