NW Ferry Customer Service

NW Ferry Positive Reviews

Thankful for reservationsAlways using ferry service from Pt. Townsend to Coupville, I am so glad I can make reservations as it’s a long way to drive to Kingston , where there are usually long wait lines. Driving to Anacortes only makes sense to take the run from Pt. Townsend. Also thankful there are alerts on ferry app..ZipjasVersion: 5.0.0

Reporting of Available Spaces is Totally InaccurateThis review applies to the Bainbridge/Seattle run. The reporting of the available spaces was accurate for a long time but over the last few months it has been really bad. It over reports available spots on the Bainbridge side and under reports available spots on the Seattle side. Some of this my be due to the games they need to play with parking due to construction but it’s pretty consistently wrong. All of the other information is useful and accurate..EdSeattleVersion: 4.4.0

Essential & easyEasy to use and absolutely essential for me - a Bainbridge Islander in the Pacific Northwest. I'm back and forth across the Sound all the time and this is one of my go-to apps (this and Maps and Uber)!.Melras_13Version: 4.2.0

This is required for ferry usersYou really need this if you use the ferry especially on weekends. My main complaint is that the alerts are not time stamped. You cannot tell when a 1 hour wait time was posted or if it is over..VorlomVersion: 4.6.0

Unreliable dataThe reporting of space available on the Seattle to Bainbridge route has been significantly wrong over the last few months and the alerts don’t seem to be timely either. Not sure what’s changed, but their output data is unreliable.SportfanVersion: 4.5.0

ReliableI appreciate this app at least showing what the schedule “would” or “should” be, if all goes to plan. WSF app is somewhat futile..Lizzyt0224Version: 5.0.0

NW Ferry appThis app is indispensable to anyone who takes one of ferries on a regular basis. Besides the schedules, it also gives real time ferry positions, which are essential during tourist season..RandoBoyVersion: 4.6.0

Unreliable schedulesWith the shortage of crew impacting ferry schedules, you MUST check on line and not rely on the app for now so you don’t miss the boat!!.Jumpyd0gVersion: 5.0.0

Works nice.Nice interface and whatnot. Needs the ability to make reservations from the app since you can view the number available..EmsgiraffeVersion: 4.2.0

Best ferry AppAccurate and easy to use. Live that you can see how many cars are in line for the Pt. Defiance to Tahlequah run. Super helpful!.Dncn123Version: 5.1.0

FlawlessI’ve used this app for years. I has always met my needs. Fast, clear, and concise; what’s not to like?.DixteroVersion: 4.5.0

Love it but please persist routesThe app is fantastic but most of us ferry users travel the same single route. Please consider letting mark one as a favorite so that we don’t have to specify the route on every use. Five stars once that show up!.DanPlVersion: 4.5.0

Pretty goodVery useful app if you live on Bainbridge island or anywhere else that you need to take a ferry. Cons: a bit slow and crashes sometimes. THIS APP HAS GOTTEN BETER WITH AGE..EvanpencilVersion: 4.4.0

Perfect for WSF Tourists & Commuters!A convenient, user-friendly tool for planning ferry trips around the Puget Sound. Closest Terminal today widget is awesome. Highly recommended!!!!.Tron5000Version: 4.2.0

Good app!Very helpful to have the number of open spaces!.JdhhfvVersion: 5.0.0

Review pop ups are a pain.Rating pop ups are a pain when you are in a hurry. App is fine except that..More barriers tmVersion: 5.0.0

Does what I needHandy when you are rushing for the next boat!.RobinRiderVersion: 4.2.0

Great appEasy, accurate, up-to-date! Includes helpful backstory on delays..FoggerwonVersion: 4.2.0

Useful appI love this app as a daily commuter from Kingston to Edmonds this app saves me time and numerous headaches!.Mrmiked83Version: 4.5.0

Okay app. Just wish it...Okay app. Just wish it provided arrival times and real-time updates when ferries are running late..Doggy-mama2Version: 4.5.0

Buy this appThis app is to die for. My essential ferry tool.SkydmarxVersion: 5.0.0

CamerasGet your cameras updated! The Seattle side has been down for weeks yet if you go to WSDOT app, they work fine!.TtncullenVersion: 4.4.0

Thank you.Very helpful app..Hook orcasVersion: 4.6.0

Easy to use!Love the Apple Watch app!.BwbarrnoneVersion: 4.2.0

Better than WSDOT AppGreat app, cheap and I prefer it over the WSDOT APP..Hans VilleVersion: 4.2.0

Outstanding serviceThis app is fabulous. Downloaded it in different time zone. It wouldn't bring up today's schedule. Contacted Durbinware not expecting anything. Not only did Mark get back to me within an hour, after a couple of questions, he figured out that it was a bug in the app. He told me a workaround. Two weeks later he wrote to tell me that he'd fixed the bug and a new version was available to download. Fabulous! Never expected service like that. Program now works perfectly on iPhone and iPad. Support them. It's a great app and they're amazingly responsive..FloridaxxxxxooooooVersion: 2.1.1

Very Handy Little App!Though it does many of the same things you can find on the WSDOT App, NW Ferries does it more elegantly and is focused just on ferries. It shows the next available boat so you don't have to worry about looking at the wrong place, which commonly happens with the standard ferry schedules. This App also shows which boats are where, which can be important if you are traveling at a busy time. And of course, the very important ferry-line cams are available as well..Khatti1Version: 2.1.0

UsefulI bought this app after my old ferry tracker became unsupported. This seems to be working very well with good access to the schedule, reversible routes, route alerts and dock cams. There are one or two things that would make it better: 1: List the whole day's schedule instead of just the future. If you arrive at a terminal and the boats are running late, it is much easier to figure out what's going on if you can see when the previous sailings were supposed to have left. 2: To really knock it out of the park, include a ticket look up feature with a scanner..KingCoPMVersion: 4.0.0

Just what I needed!This app is simple, easy to use, up to date, which makes it awesome! I'm a pastor that does lots of weddings around the sound and I'm always trying to figure out the ferry schedule. This always has it and on top of it you can see how the line up is with the camera always refreshing. I totally recommend this app the $2 will save you tons of time!.RSclafaniJrVersion: 2.1.1

Excellent app - hard to see previous departuresLove the line counts, camera views, and the boats map. It also seems to be accurate for holidays which is not the case with other apps. It would be nice to grey out previous sailing times rather than delete them from view. During the week, the schedule is always the same, and if all the ferry times were displayed (but greyed out if they have already happened) you could see what boat to catch tomorrow, without having to change days..JBonBainbridgeVersion: 3.2.0

Adapt widget to help islandersIt would be so much more helpful if the widget allowed the user to choose one ferry, and brought up the schedule for that ferry only depending on what side they were on. It is not helpful for me to see the loading times for each ferry I drive by, because I am headed for one ferry. It would also be helpful if it always showed the ferry times and not arrival suggestions (the peak hours notes instead of boat times)..DreamGirl, why are all the names taken??Version: 4.1.0

Use it all the timeI have been using this app for about two years and I live by it. Everyone who comes to visit us has downloaded it too. I love that you can look at the ferry terminal and the car clicker is pretty slick. It's never given me bad information and it has never not been available. Very reliable tool for ferry commuters ..34aknanaVersion: 3.1.1

Just a little short of expectationI like this app and find it useful. It does not get a 5, however, because it lacks some two important features: 1) It should show estimated times of arrival for the various sailings. AT LEAST, show the estimated times in route. This is a glaring error and, as I do not frequent the ferries other than occasionally, I have to eventually go to the web site to find this. Maybe it is in the app and I just can't find it. 2) There is nothing explaining what "drive up" meant; I had to go to the creator's web site to find what that was in the video. There should be some kind of minimal help or better labeling. Regardless, the app is good and useful. It could be wonderful with these improvements! aps..ApstettnerVersion: 4.1.0

Super functional!Really straightforward interface to get immediate info on the schedules, fares, videos and alerts of any ferry, any terminal. WAY faster/easier than going online. Love the multiple camera shots of terminals and wait lines, and the alert badges that show up for any wsdot alerts pertinent to each ferry/terminal..DmloweVersion: 1.0.0

Wish it were betterApp has a couple of design flaws: it hides schedule info for ferries in the past. Unfortunately, ferries aren't always on time so this flaw makes it impossible to see what time the previous ferry was supposed to have arrived on a given day. And, rather than downloading the data to your device, it seems to continually poll the server as you page through the app so you're always waiting for data to be fetched..JprmusicVersion: 2.0.1

Super accurate and easy to useThis application is awesome! As a frequent passenger of the NW ferry system it's essential for me to have a user friendly scheduling application so I can get to and from Seattle on time. This application is simple to use, free from annoying ads and cheaper than the competing apps in the store. I highly recommend it!.Juggle50Version: 1.0.0

Fantastic App!!This app is wonderful!! I just love it and use it all the time!! It's the only app that I know of that gives you the fares for all routes and all types of different tickets!! It is very, very user friendly and gives me all the info I need when going to catch a ferry!! I highly recommend it!!.SirKevo1979Version: 2.3.0

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NW Ferry Negative Reviews

Horrible.Thus app is not accurate whatsoever, when you can’t distinguish the numbers 0 & 36 you should not be providing information to the public. I depended on this app as I am an avid ferry user daily. How many countless times I could analyze this apps information with arrival time and coordination only to have me sit at the dock an hour longer more times then I’ve tracked. I would not recommend this application to anybody, for those that find success with it congratulations, however I will be reporting this app to the agencies and let them handle it. Thanks again.S4line09Version: 4.3.0

Significant decrease in accuracy of wait times and updatesThis used to be a fairly accurate app (within 1 ferry) but this summer the warning for prolonged wait times are rarely accurate and the app is very slow or fails to update car spots left..Few jdisgVersion: 5.0.0

BummerI bought this app so i could see the number of spots available on the next ferry. And the app doesn't show it. (Photo showed it did when i purchased it.)I wrote to developer and never heard back. Ive gone back to my WSDOT app..WIKP7123Version: 4.6.0

Nothing specialAll the same i do us available for free on the WADOT app and website, and this costs $? somehow I missed that and paid $2 for nothing. thumbs down..SamL_1973Version: 5.0.0

UselessThis app takes $1.99 from you and offers the same info available for free on the ferry website. Complete waste of money.OhJoviJoviVersion: 5.0.0

Why Not Display Sailing/Arrival Times?NW Ferries is a basic departure time app, and that is all there is, nothing more. So, is it useful for anything beyond that? Like, whenever the ferry is expected to arrive at the destination? No. That kind of omission is offensive, really..Papa LoadVersion: 5.0.0

Misleading at best.I have been using the WSDOT app for years and am perfectly happy with it. However I want a Home Screen widget, which this app claims to have (see last photo.) Alas there is no Home Screen widget. I will seek a refund..ThewellingtonVersion: 5.0.0

IncompleteDoesn't allow a view of the entire ferry schedule for planning purposes.MajdansezeynnVersion: 4.2.0

Be usefulUpdate the actual expected time ferry’s are departing from the dock when they’re behind schedule..Sf23#$Version: 5.0.0

No longer accurateDoes not reflect the schedule changes to the schedule in Jan 2018 for the Bainbridge routes such as 6:10 am not 6:20 departure. Wrote to the developer. No reply..StoryDelverVersion: 4.3.0

No point for $1.99Vashon route: This app doesn’t even adjust real time delays and arrivals. Might as well just use vessel watch and see the normal schedule. Should be free..Vash99999Version: 4.5.0

WhateverChaotic, incoherent,random changes. Pointless, ineffective “innovations” that serve no tangible purpose. Indifferent service, delays and misdirections liberally applied to no tangible benefit to anybody..Derek ReijnenVersion: 4.4.0

TerribleVery minimal implementation. No color highlighting of the next ferry, no easy way to reverse a route. No map display of current vessel positions. No indication of which vessel is running at each time (size of boat is useful info when timing arrival to the terminal). Tons of wasted white space on the screen. No position (GPS) aware auto choosing of routes. (other ferry app needs this feature too) About the only thing it does better than the other ferry schedule app is it has no banner ads..8WayVersion: 1.1.0

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