Expedia: Hotels, Flights & Car Customer ServiceExpedia, Inc.

Expedia: Hotels, Flights & Car Customer Service

The Expedia app is an all-in-one travel companion where you can plan, book and manage your whole trip, plus earn rewards, in one place. Members instantly get discounted Member Prices on flights, hotels, cruises, car rentals, and activities. With our new rewards program, One Key™, you can earn, combine and use OneKeyCash™ rewards across Expedia, Hotels.com, and Vrbo. Dreaming of a beach vacation in Florida? Or a romantic getaway in Paris? Get more out of any trip with the Expedia app.

One Key members save instantly:
- Instantly save 10%* or more on over 100,000 hotels worldwide with Member Prices.
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- Earn OneKeyCash in the Expedia app and get rewarded fast.

In-trip extras as your status rises, like free room upgrades when available.

Discover your next trip:
- Search millions of flights, hotels, rental cars, packages, attractions, and more.
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Manage your whole trip in one app:
- Free cancellation on most hotels.*
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Download the Expedia app now and join for free to enjoy Expedia Member benefits.

*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Price predictions are not a guarantee. Available in the app to members on select routes. Expedia’s usual booking Terms and Conditions apply and Reward Terms apply, see site for details. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.

** Available for a fee on select flights and free for Gold and Platinum One Key Members. Refund will be the difference if the price of your flight on Expedia drops. Terms apply. See site for details.

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Expedia: Hotels, Flights & Car App Comments & Reviews

Expedia: Hotels, Flights & Car Positive Reviews

Is this FRAUD?I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!.Version: 21.24

Econo Lodge Dalhart TX a Reasonable and Affordable StayI chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice..Version: 22.01

Warning!!!Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!.Version: 19.49

Relaxing and enjoyable stayJust had to give this property a five star review because of the service and the comfort of our stay. We actually found this hotel after our trip had already started and we started at a nightmare Airbnb. The bang for your buck at this property is notable. It seems like an older property but with great renovations. The lobby is spacious and beautiful with exotic fish tanks to enjoy. They have a bar and restaurant with a small but tasty menu. The pool is beautiful! The room was clean and comfortable and the little balcony just added to the charm. For us it was a saving grace for our trip which was to celebrate our film being in FLIFF. Oh and the elevators were always working and available which isn’t often the case. Finally, the customer service was top notch. They helped us with food delivery, got us extra towels quickly and when there was a loud and rowdy crowd in the hallway on our floor after midnight sent security up in five minutes to break it up. We were impressed. Just a great place to stay close enough drive to all you need and really close to Hard Rock Seminole and the airport! Thank you for a great stay!.Version: 22.44.1

Lovely hotel in the center of Myeongdong!!Location cannot be beat but getting a taxi means taking your luggage about a block or so to be able to get a taxi. Small streets are really for pedestrians 11am- 10pm. Street vendors are everywhere and the food is amazing and fresh. Rooms are tiny but efficient. I paid extra for a room with a balcony. I think those rooms with balconies are almost 490 square feet . Amenities were nice, my room air conditioning was broken but I didn’t mind since I actually prefer it-a but warmer. Front desk/ check in is on the 21st floor. Not everyone speaks English but most seem fluent in English, Korean and Japanese. Staff overall very friendly. I asked to borrow an umbrella one day and was questioned about my room and name…for a 3,000 won clear umbrella I should/could have fought across the street. 3,000 won is about $2. After paying over $250 a night for 8 nights I felt disrespected but apparently I was the only one who experienced the negative experience. My sister stayed in the next room and had no problem borrowing couple of umbrellas for a day. 😆 I guess I looked like I didn’t belong in the hotel. Oh well 🤷🏻‍♀️ Hope he knows I returned the umbrella!!! Room 2205 returned the one umbrella..Version: 23.14

Reef house is a great spot!We spent 3 nights at the reef house and it was very nice. The resort is clean and comfortable. The pool is beautiful, and it’s proximity to the beach area makes it ideal. We took advantage of the sunset cruise and the morning snorkel trip. Both were highly enjoyable. We hit s glitch with the snorkel trip when there were mechanical problems with the boat, but the staff worked hard and found a solution for everyone to get on a snorkel boat. All of the staff, from housekeeping to bartenders, to maintenance people were friendly and accommodating. The captains and crew on both of our boating excursions were great. We were thankful that “Henry” was able to fill in quickly for our snorkel day. I’d say the only drawback might be the in-room coffee. Some may prefer the Nespresso systems but I missed my “regular” coffee. On the last day, I did find K-cups in the lobby of the main building but a little too late. It would also be nice to have a “snack shop” on-site, for early risers to grab a bite before a morning walk or boat ride. I’d highly recommend this resort, and don’t forget to take advantage of Happy Hour by the pool!.Version: 22.42

STAY AWAYMoney was taken from my account and tickets were not delivered. I tried to book 4 roundtrip tickets for myself and 3 other people. After I completed the booking transaction I received a message saying the flights weren’t available anymore. Fine, I started over and when I tried to finish the transaction again, it says I didn’t have sufficient funds, so I checked my bank account and saw the money was pending. I got in contact with the company and was told the money wasn’t going to be charged and I just needed to give a few days for the pending money go back to my account. I called my bank and they said it is true since the amount wasn’t “charged” yet, it was just pending. Fine. I waited a few days and now it shows the amount as charged and their response was simply: you have to figure out with the bank, while the back says it was a authorized purchase. So now I have no money and no tickets. This is a fraud and I hope other people won’t get robbed like I did. My lawyer is going to take over now. Run as fast as you can from this company!!!.Version: 22.24

Customer serviceI recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer).Version: 20.14

Disappointed but would go backI am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges.Version: 21.37.2

DisappointedI have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else..Version: 21.48

Could be improvedI have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country..Version: 18.45

Car rental. It was everyone’s first day at work.Everyone I met at the fox co acted like they had never done this before. I had no wait at the pickup spot it’s hard to find the pickup spot. Only One person at the rental counter. Very hard sell on the insurances and even harder sell on the gas sales, bring it back empty. By the time I actually left the counter. I was scared to rent the car. Stories about flat tires and lost keys and renting the car for a month while they fix it. It went a smooth enough but I will never rent fox again. Who needs the hard sale. And anything I do is an issue. I never get scared to rent from Enterprise. But Fox I was scared to drive away. I can Uber for a week for same cost and not be scared of flat tires lost keys cracked windshields renting the car for a month while Fox fixes it if something was to happen. I was alone at the rental and I was told 6 times I better be the only person driving the car. I was charged a $500 deposit. That was ok but the lady behind the counter was freaking about how much that was. The car is real nice and drives great. To bad I am afraid to drive it anywhere. 🤦🏻‍♂️🤷🏼‍♂️😠.Version: 22.49

Not really FREE CANCELLATIONI booked a flight and hotel through here and one of the passengers could not come, so before I went anywhere or flew anywhere I canceled that 1 person, I called the airline and they gave me a full refund of $484. Now I called expedia to cancel the hotel since there was no check-in and I haven’t even made it to Puntacana. The lady told me that I would be charged for the first night and ok, that’s completely acceptable, what wasn’t is that the refund for the other 4 nights was only $16 when the whole stay for one person was $625. Now I don’t mind being charged for the first night but it says free cancellation and for them to only give me $16 is daylight robbery. Never again will i do anything with Expedia because of how awful their customer service is, the lady kept on saying that she will cancel the whole reservation and I had to keep telling her that it was only one person not the entire thing. Disgusting business practices and I will be getting in contact with Customer Consumer Reports to take action immediately..Version: 22.24

Hillside Inn in Madison, IndianaExpedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter..Version: 20.24

The travel agency you can trustI found international tickets from the google flights then checked through several travel agencies. Finally I settled down with Expedia. After booking is done, Expedia website amd app were unable to show me my upcoming trips and gave out “sorry, something went wrong on our end”. Expedia agent verified my flight reservation multiple times from Expedia system and the flight airlines (contact agent in the help chat). They ensured my itinerary would show up a bit later on my account and it did after a few hours later. Of course, we also double checked our tickets from the airlines. Getting reasonable International flight tickets has been difficult ever so far. We read many reviews about other travel agencies that spit out low fares which look unimaginably good although those fares are still more expensive than before the pandemic. Realized there would be a low chance of getting the tickets you actually purchased with them. I found really good prices with other agencies and talked with their reps within a few minutes. Most of time they told the tickets i saw were not available. Also they told me they had to cancel customer’s purchases because of the same reason. Looks like some of the cancellation did not guarantee a full refund according to the comments available on review sites or BBB. So I would say you would not go wrong with Expedia if you find good fares and purchase with it. Hope all of you have a wonderful summer and be safe!!.Version: 22.23

Nice & cozy!!!!This was a very nice & cozy stay before our cruise in Miami. We were very pleased with the room, the amenities, and especially with the owner, Sam. I can not say enough about him beginning with having to contact him after hours because I got a little lost for not paying attention to my directions. He immediately text back & stayed on the phone until I was in my unit. Who does that??? Sam!!! He was just as personable when meeting him Saturday morning . Hubby and I could have talked with him for hours. He is so kind & welcoming. The location was just a walk away from the Beach & a few blocks down from all the great restaurants & live music. Unfortunately, being Good Friday the restaurants were very busy and the wait times were long by the time we got ready & headed out to eat & were not able to dine there. If you are looking for a great gem to stay with in walking distance of everything, this is your place! Thank you Sam , we will definitely be returning when we cruise again!.Version: 23.14

Location, Location, Location!Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience..Version: 20.50

Very convenient and fast!!!!Using app for the first time...flight and hotel in Manila completed in 15min. Fast, great layout and easy to use..Version: 17.37

Yes, you exceeded my expectations!If you phone SpringHill Suites the automated message will say that their goal is to exceed your expectations. And they succeeded. I have nothing but great things to say about the facility, the service and the staff. Clean accommodations, great pool area for the family and such pleasant people. Nothing but friendly service over the phone and in person. Great team! I would highly recommend this hotel and the area for that matter as there is so many dining and shopping/supply options for a day before a cruise..Version: 18.49

AwesomeThe Expedia app is quick and simple! Wish I can use PayPal to pay, it seems only credit / debit only for now. I would recommend this app!!!.Version: 17.37

Bunch of CrooksI have $1600+ in airline credits that Expedia is holding. Wish I never booked anything through these crooks. I’m trying to book a flight for me and my daughter to Anaheim to go to Disneyland. On Expedia’s website it CLEARLY shows each ticket is below $450 each. Expedia is telling me our flights are $800+ which I can see is a complete lie. These scammers should be put out of business. Just because I have credits and can’t book online they’re flagrantly ripping me off. Never again will I buy anything from these crooks again.Version: 21.41

Keep upgrading this appWould love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise..Version: 17.37

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