Expedia: Hotels, Flights & Car Customer ServiceExpedia, Inc.

Expedia: Hotels, Flights & Car Customer Service

  1. Expedia: Hotels, Flights & Car Customer Service
  2. Expedia: Hotels, Flights & Car App Comments & Reviews (2024)
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The Expedia app is an all-in-one travel companion where you can plan, book and manage your whole trip, plus earn rewards, in one place. Members instantly get discounted Member Prices on flights, hotels, cruises, car rentals, and activities. With our new rewards program, One Key™, you can earn, combine and use OneKeyCash™ rewards across Expedia, Hotels.com, and Vrbo. Dreaming of a beach vacation in Florida? Or a romantic getaway in Paris? Get more out of any trip with the Expedia app.

One Key members save instantly:
- Instantly save 10%* or more on over 100,000 hotels worldwide with Member Prices.
- Price Tracking: Get notified if the price of a flight drops.
- Price Drop Protection: Get refunded if the price of your flight drops after booking.**
- Earn OneKeyCash in the Expedia app and get rewarded fast.

In-trip extras as your status rises, like free room upgrades when available.

Discover your next trip:
- Search millions of flights, hotels, rental cars, packages, attractions, and more.
- Add a hotel to your flight to save even more.
- Choose from over 500,000+ hotels worldwide, including boutique and luxury hotels, airport hotels, hostels, B&Bs, vacation rentals, and resorts.
- Read verified reviews you can trust.
- Sort your search by price, free cancellation or no change fees, departure and arrival time, and more.

Easy, smart trip planning:
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Manage your whole trip in one app:
- Free cancellation on most hotels.*
- All your reservations in one place: view upcoming trip details, hotel information, and maps for directions.
- Trip alerts: for flight delays, gate changes, hotel check-out times, and more.
- Share itineraries with family and friends via email or text message.
- Get inspired by our curated travel guides.

Download the Expedia app now and join for free to enjoy One Key member benefits.

*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Price predictions are not a guarantee. Available to One Key members on select routes. Expedia’s usual booking Terms and Conditions apply and Reward Terms apply, see site for details. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.


** Available for a fee on select flights and free for Gold and Platinum One Key Members. Refund will be the difference if the price of your flight on Expedia drops. Terms apply. See site for details.


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Expedia: Hotels, Flights & Car App Comments & Reviews

Expedia: Hotels, Flights & Car Positive Reviews

Is this FRAUD?I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!.Version: 21.24

Expedia STOLE my $$$!!! ( after posting review they gave a refund)Update: Expedia reached out. I called them back and the lady I spoke to was very understanding. They issued me a refund for my rental car. Thank you Expedia for making this situation right! I booked a flight, hotel and rental car through Expedia. Prepaid for all of it. Upon getting to the airport at 12:30 am the Hertz rental car worker was extremely rude and told us we could not take our rental car that was paid in full because we did not have a credit card. (We don’t do debt) There is a policy that allows customers to use a debit card if they have two proofs of identification and a return flight booked. He didn’t even consider letting us use that option. He closed shop and went home (clearly didn’t want to be there). A very nice lady working at the Avis counter gave us a number for a taxi to the hotel (thank goodness one was open at this time of night). We then notified Expedia and they absolutely refused to give us a vehicle or refund! We still needed a rental to get to our grandfather’s funeral. They were no help. They said because we didn’t have a credit card, they couldn’t refund us. We paid for nothing!! And Hertz assured us they were not paid for the car. (They also assured us they would deal with their rude employee) This is unacceptable, especially since their policy states that a debit card could have been used. I will NEVER use Expedia again!!!!!.Version: 2023.45.1

Expedia’s Customer Service plays games!!!Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company..Version: 18.41

JasonI was very pleased with Expedia's service personal when we had the flight glitch in Jan 2023 I was rerouted to the Denver airport in which I had just missed my flight to Munich. I had booked through Expedia a United airlines flight when I missed my flight I stood in line for 3 hours only to be told by agent that I had booked through a 3rd party and that they couldn’t help me. The United agent there however went beyond and was able to get me a hotel room and suggested that I call Expedia in which I did and the lady from Expedia explained that she would try and help me but it would take some time in which she said she would call me back. Unfortunately I was so tired that I fell a sleep it was 2:00am and didn’t hear my phone. She then called me back at 7:00am and said she had taken care of everything and had sent me an email to confirm my flight to Munich. I thanked her and told her that the service she did was unheard of in this day and age. She proceeded to tell me that she had promised to let me know something and when I didn’t answer assumed I had fallen a sleep and she wanted to hold to her promise of calling me back. But this is the kind of customer service need today. Thank you Expedia..Version: 2024.8

Econo Lodge Dalhart TX a Reasonable and Affordable StayI chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice..Version: 22.01

Warning!!!Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!.Version: 19.49

Relaxing and enjoyable stayJust had to give this property a five star review because of the service and the comfort of our stay. We actually found this hotel after our trip had already started and we started at a nightmare Airbnb. The bang for your buck at this property is notable. It seems like an older property but with great renovations. The lobby is spacious and beautiful with exotic fish tanks to enjoy. They have a bar and restaurant with a small but tasty menu. The pool is beautiful! The room was clean and comfortable and the little balcony just added to the charm. For us it was a saving grace for our trip which was to celebrate our film being in FLIFF. Oh and the elevators were always working and available which isn’t often the case. Finally, the customer service was top notch. They helped us with food delivery, got us extra towels quickly and when there was a loud and rowdy crowd in the hallway on our floor after midnight sent security up in five minutes to break it up. We were impressed. Just a great place to stay close enough drive to all you need and really close to Hard Rock Seminole and the airport! Thank you for a great stay!.Version: 22.44.1

Lovely hotel in the center of Myeongdong!!Location cannot be beat but getting a taxi means taking your luggage about a block or so to be able to get a taxi. Small streets are really for pedestrians 11am- 10pm. Street vendors are everywhere and the food is amazing and fresh. Rooms are tiny but efficient. I paid extra for a room with a balcony. I think those rooms with balconies are almost 490 square feet . Amenities were nice, my room air conditioning was broken but I didn’t mind since I actually prefer it-a but warmer. Front desk/ check in is on the 21st floor. Not everyone speaks English but most seem fluent in English, Korean and Japanese. Staff overall very friendly. I asked to borrow an umbrella one day and was questioned about my room and name…for a 3,000 won clear umbrella I should/could have fought across the street. 3,000 won is about $2. After paying over $250 a night for 8 nights I felt disrespected but apparently I was the only one who experienced the negative experience. My sister stayed in the next room and had no problem borrowing couple of umbrellas for a day. 😆 I guess I looked like I didn’t belong in the hotel. Oh well 🤷🏻‍♀️ Hope he knows I returned the umbrella!!! Room 2205 returned the one umbrella..Version: 23.14

Reef house is a great spot!We spent 3 nights at the reef house and it was very nice. The resort is clean and comfortable. The pool is beautiful, and it’s proximity to the beach area makes it ideal. We took advantage of the sunset cruise and the morning snorkel trip. Both were highly enjoyable. We hit s glitch with the snorkel trip when there were mechanical problems with the boat, but the staff worked hard and found a solution for everyone to get on a snorkel boat. All of the staff, from housekeeping to bartenders, to maintenance people were friendly and accommodating. The captains and crew on both of our boating excursions were great. We were thankful that “Henry” was able to fill in quickly for our snorkel day. I’d say the only drawback might be the in-room coffee. Some may prefer the Nespresso systems but I missed my “regular” coffee. On the last day, I did find K-cups in the lobby of the main building but a little too late. It would also be nice to have a “snack shop” on-site, for early risers to grab a bite before a morning walk or boat ride. I’d highly recommend this resort, and don’t forget to take advantage of Happy Hour by the pool!.Version: 22.42

Car rental. It was everyone’s first day at work.Everyone I met at the fox co acted like they had never done this before. I had no wait at the pickup spot it’s hard to find the pickup spot. Only One person at the rental counter. Very hard sell on the insurances and even harder sell on the gas sales, bring it back empty. By the time I actually left the counter. I was scared to rent the car. Stories about flat tires and lost keys and renting the car for a month while they fix it. It went a smooth enough but I will never rent fox again. Who needs the hard sale. And anything I do is an issue. I never get scared to rent from Enterprise. But Fox I was scared to drive away. I can Uber for a week for same cost and not be scared of flat tires lost keys cracked windshields renting the car for a month while Fox fixes it if something was to happen. I was alone at the rental and I was told 6 times I better be the only person driving the car. I was charged a $500 deposit. That was ok but the lady behind the counter was freaking about how much that was. The car is real nice and drives great. To bad I am afraid to drive it anywhere. 🤦🏻‍♂️🤷🏼‍♂️😠.Version: 22.49

More about the company than the app…Today I went to book a ticket that I was previously told I had a credit for and was later told that because I didn’t cancel the flight prior to departure even though I was trying to rebook through the app that after said “credit” i would still have to pay more for the particular ticket than I would have paid purchasing it online… this company does everything it can to scam you out of your money if you don’t make it to your reservation… and then they make it difficult to actually speaks to anyone that’s helpful… first your put on with a virtual agent then after having to persistently ask for an agent you have to speak to someone online… but they make it a challenge to call and speak with anyone… then when you do your told things like what I was told… I went a whole Year not using the app and this company and when I logged in to check on something that I thought was there… there is no help anyway… thanks anyway Expedia… time to redelete this app… and not use this company not that anyone at the company cares about it anyway….Version: 23.35

STAY AWAYMoney was taken from my account and tickets were not delivered. I tried to book 4 roundtrip tickets for myself and 3 other people. After I completed the booking transaction I received a message saying the flights weren’t available anymore. Fine, I started over and when I tried to finish the transaction again, it says I didn’t have sufficient funds, so I checked my bank account and saw the money was pending. I got in contact with the company and was told the money wasn’t going to be charged and I just needed to give a few days for the pending money go back to my account. I called my bank and they said it is true since the amount wasn’t “charged” yet, it was just pending. Fine. I waited a few days and now it shows the amount as charged and their response was simply: you have to figure out with the bank, while the back says it was a authorized purchase. So now I have no money and no tickets. This is a fraud and I hope other people won’t get robbed like I did. My lawyer is going to take over now. Run as fast as you can from this company!!!.Version: 22.24

Customer serviceI recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer).Version: 20.14

Disappointed but would go backI am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges.Version: 21.37.2

Terrible experience from web browserNot sure if you realize but not all of us want an app for everything in the world and some people don’t live their entire lives on a smart phone. I logged in via edge web browser to book a hotel near LAX. My preference was with an airport shuttle. This was my fault that the hotel I booked didn’t have transport to and from the airport. I decided to cancel the booking and select another. From the web browser (Chrome or Edge), I couldn’t find any way to cancel. I tried to open a chat which kept failing. I went to support and followed the instructions but no option to cancel showed up. I tried this from a different device and got the same results. I finally HAD to download the app for iPhone to try to cancel from there. This worked but I have spent way too much time with this. As soon as this trips over I will change my travel company to something other than Expedia. There’s no excuse for poor browser performance in this day and age. As I stated, the app works great but the browser stinks..Version: 22.23

Could be improvedI have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country..Version: 18.45

DisappointedI have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else..Version: 21.48

Saved the Day!!!!!!!I normally use a different service that rhymes with spice and they give me a line. During my last trip I booked with that other service. And the rental car company shuttle never showed up. I called the service I booked with and they patch me through to the rental car company that would not answer. They told me they ran out of cars and they could not reach me. I had to get a cancellation from the service that rhymes with spice that give me a line. When I called them back, they said I had to cancel with Ace. Ace would not answer their phone for me or the service that means they would not cancel the car. Also mean I could not book another on the site. Left me in a pickle. They told me I’d have to book a car at the counter at the normal rate and then they would review if they wanted to make up the price difference in 7 to 14 days at the other site. Thank goodness I was able to find Expedia. They found me a car at a great rate no hassles no problem. I will now use them because they do not rhyme with spice and give me a line..Version: 2023.4

Not really FREE CANCELLATIONI booked a flight and hotel through here and one of the passengers could not come, so before I went anywhere or flew anywhere I canceled that 1 person, I called the airline and they gave me a full refund of $484. Now I called expedia to cancel the hotel since there was no check-in and I haven’t even made it to Puntacana. The lady told me that I would be charged for the first night and ok, that’s completely acceptable, what wasn’t is that the refund for the other 4 nights was only $16 when the whole stay for one person was $625. Now I don’t mind being charged for the first night but it says free cancellation and for them to only give me $16 is daylight robbery. Never again will i do anything with Expedia because of how awful their customer service is, the lady kept on saying that she will cancel the whole reservation and I had to keep telling her that it was only one person not the entire thing. Disgusting business practices and I will be getting in contact with Customer Consumer Reports to take action immediately..Version: 22.24

Very convenient and fast!!!!Using app for the first time...flight and hotel in Manila completed in 15min. Fast, great layout and easy to use..Version: 17.37

Yes, you exceeded my expectations!If you phone SpringHill Suites the automated message will say that their goal is to exceed your expectations. And they succeeded. I have nothing but great things to say about the facility, the service and the staff. Clean accommodations, great pool area for the family and such pleasant people. Nothing but friendly service over the phone and in person. Great team! I would highly recommend this hotel and the area for that matter as there is so many dining and shopping/supply options for a day before a cruise..Version: 18.49

AwesomeThe Expedia app is quick and simple! Wish I can use PayPal to pay, it seems only credit / debit only for now. I would recommend this app!!!.Version: 17.37

Bunch of CrooksI have $1600+ in airline credits that Expedia is holding. Wish I never booked anything through these crooks. I’m trying to book a flight for me and my daughter to Anaheim to go to Disneyland. On Expedia’s website it CLEARLY shows each ticket is below $450 each. Expedia is telling me our flights are $800+ which I can see is a complete lie. These scammers should be put out of business. Just because I have credits and can’t book online they’re flagrantly ripping me off. Never again will I buy anything from these crooks again.Version: 21.41

Keep upgrading this appWould love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise..Version: 17.37

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2024.13


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