HotspotShield VPN & Wifi Proxy Customer Service

HotspotShield VPN & Wifi Proxy Positive Reviews

Honest review ive been a member for about 7 monthsIf u scroll down you can see my new review 2024/ to be honest i don’t got a lot to say i think this app it’s probably one of the best ones i’ve had to watch an ad it used to be an hour per ad but as it got bigged they shortened it to 30 then to 15 then back to 30 what i liked but then back to 15 minutes i just wished that y’all would move it back up to 30 minutes like i understand theirs a crap ton of people using this app but at the time y’all can go back to 30 min per ad not just that i’d like to say with the new ads y’all made what advertises ur stuff it barley ever counts for me to have watch it pls fix that n good job to whoever have a made a good app/ hello 2024 it is currently january 9th i only got one problem anytime i try to get 30 minutes or 15 whatever it is it goes to a black screen everytime i once thought to myself “i’ll wait the 30 seconds” still didn’t pop up a X sometimes that used to happen to me when your own ad you guys made would come up but idk if it’s a bug or if my app is just messed up pls fix it thanks for everything y’all have done keep up the good work.Slug stocks are expectedVersion: 8.12.1

Works phenomenally, Literally the BEST VPN!!I’ve been using this VPN since 2017 & I am very satisfied with this products featured services. After a handful of occasions of forgetting to pay my subscription or simply not working it into my budget for the month & suffering the paranoia of unshielded online activity, I decided to pony up the annual fee. There was a bit of a learning curve as I presume is common with all VPN’s but once I figured out how, when & where to use it… let’s just say that I’ve provided some very luxurious services for myself & the group that I was traveling with making undesirable circumstances better than than they were. All in all the app works about 95% of the time for me unless I’m having cellular connection issues. I like the fact that I can have up to five devices covered on my premium acct. switching seamlessly from my cell, PC, tablet or laptop is never an issue. If you’re looking for a fully customizable, versatile VPN that’s reliable & secure… HotspotShield is the way to go in my personal opinion..ANTDAN19Version: 6.15.1

The BEST hotspotI’m more than happy that I have downloaded this app, and for the free features it has a lot to offer! It’s accurate and doesn’t have any major flaws, practically FLAWLESS. It stays connected and I haven’t had any issues with it. I’m in highschool and as many know it my school blocks data use which forces us to use the school WiFi for even the most basic actions we make on our phones, and of course the WiFi blocks social media or (mostly) anything else that may be a possible distraction in class. I needed social media to keep in contact day to day for more serious situations other than just texting people to text. I needed school information or other important things outside of school and I was desperate for a decent vpn which I went through so many before I found this one and I am nothing other than pleased. If I had the money on pocket all the time I would for sure get premium. One big thumbs up on this one. It’s a keeper👍.HotbisquieteVersion: 5.2.0

Free VPN: what more could you wantThis is assuming you are only going to use the free version. I’m sure the premium one is great too, but I only have the free one so that’s what I’m talking about. Okay so basically the free one will give you an ad you can close in five seconds every once in a while when you turn it on, and you can only connect to an American (or maybe just your nation?) server. Otherwise it works like a normal vpn. I use it to bypass my school’s WiFi restrictions, and it ha worked pretty well. In case you don’t have experience with vpn’s, this will never give you an ad while you are in another app or anything; that would make it malware, and it wouldn’t be on the App Store. But yeah, unless you just want to use a VPN to bypass region-locked content, this is a great vpn. Oh and premium let’s you connect to other regions’ servers..DisssapointmentVersion: 6.15.1

Used it for a long time but it got bad 👹I have used this vpn since 8th grade to be able to use my phone on the schools wifi. I’m a senior now and I have just deleted it and am looking for something different. It was so good when I would just push the on button for it and be good. But today I opened it to turn it on and it said I could only use it for 15 minutes. So I was like.. ok I guess I can deal with that. Then, I tried to push it and a page that told me to buy premium kept popping up about a million times no matter how many times it tried closing it. So I tried to go to my account to see if it was just a glitch. It kept happening and I got so annoyed I tried to close the app and re open. I still couldnt do anything in the app except watch the next premium page pop up and close it. So I deleted the app because it was just not working and I don’t want to deal with it. It was great before all that when you could just turn it on and go about your day..KneepimperVersion: 8.1.0

What’s happening?!I used to use this app all the time to connect to my school wife and do all my tasks, then it made me have to pay $9 a month to keep using it for free, I was uncomfortable with having to pay, but I thought it would be even better than it used to be, so I decided to start a subscription. Soon after I started paying a month, it stoped being able to connected. I tried everything, from restarting the app, to updating it, to checking to see if it was using my mobile internet to be able to connect, to deleting every vpn I had, but nothing works. I don’t understand. Isn’t it supposed to connect and be faster since it now has even more options with the option to find the best vpn to connect with my schools specific Wi-Fi? I guess not, and now I’m stuck paying for an app the doesn’t even wanna connect, please help. The Wi-Fi keeps going away every time I try to turn on the vpn and going to cellular data..LunasmiseryVersion: 8.12.0

Problems resolved thanksI had to get a new phone Apple 13. When they transferred my stuff from my other phone I just assumed everything was good. The payments for Hotspot have been taken out of my Apple account all along. Today I was going though my phone and my VPN information is missing not only that but a message to renew my subscription. I have the App and I deleted and reinstalled but in General, VPN nothing is filled out. Do I shave VPN or not ? Evidently this has been going on since February. I take my privacy very seriously with all that’s going on in the World today. Maybe it’s something I should have checked 1st thing and it’s partly my fault but now I’m bringing this too your attention and would appreciate this being resolved. The monthly payment is there services has not been up to par..FrogMorganVersion: 7.3.0

A constant battle while in ChinaThe VPN worked fine at home in the US, but not while I actually needed it. In Shanghai and Qingdao I needed to use the VPN for accessing any websites, translator apps, etc. that I could normally from home. It took me at least 10 minutes to get it to work every time, closing and restarting the app, trying from different servers *if* it connected, and often being told I had no internet (with three full WiFi bars) or that they were diagnosing problems & to try again later... which still didn’t work after 24 hours. Overall I was lucky if it even worked at all, let alone for longer than 5 minutes. It would often drop me from my WiFi as it “connected”, repeatedly, and caused me to go back through the whole process mentioned above every five minutes (or less!) I had success with this VPN only twice for 30 minutes; but it was hell to get it there. To think I payed $13 for this kind of hassle. What a waste..Jayni123Version: 3.8.3

Happy I downloaded it.So I’m not the type of person to review much unless I’m buying it but I def have to for this app. I love it. I downloaded 7 or 8 hotspot apps that were rated good but also had good ratings. However every single app (except for this one) required a membership which I did NOT want to pay for. Although this app has a premium offer as well, it is not required like many of the other apps which was a huge necessity for me. I was a little skeptical at first when I used it but it actually works seamlessly, even without the membership! There is all sorts of country’s to chose from and it doesn’t slow you down at all. I’m happy to recommend this to anyone. And if you do subscribe to the premium you will get even faster speeds and all sorts of other features. Definitely the best hotspot app. Highly recommended!.AngelaljsuttonVersion: 4.7.0

RuinedI have been using hotspot shield for the past 4-5 years and it was the best vpn out in the app store until recently they decided to give their non-premium members limited time to use it. you have to watch an add to have only 15 minutes of “free time” which it’s absurd. for the past years the free option never had a time limit of usage until now and its honestly disappointing because i travel a lot to foreign countries for work and i had always used this vpn to stay connected to the US servers. what way to ruin a great vpn app. i can already hear the “we put the adds so its free for our users.” for the past 5 years i never had an issue with this app until now. i recommend you to go find a better vpn app now cause thats what i’ll be doing..JuanCMessiVersion: 8.1.1

Amazing vpn for fighting off tyrannical school wifiMy school has this weird wifi barrier and you can’t use your cellular data because they’re weird and the other vpn that I used to use before (rest in piece) stopped working so now I use this one and it works just as good. I can’t really think of any complaints for this vpn. I don’t get ads, it works consistently although sometimes it will disconnect if I turn my phone off and I’m not sure if that’s the school wifi’s fault or the vpn’s fault. Pretty good for counteracting the school’s evil anti cellular data barrier except I have to use this vpn and another vpn to counteract the school wifi. This works for now although I might need another vpn soon. Very good vpn, I have and would recommend to others..KfkdknnendjdoforjheVersion: 7.8.0

Drops ConnectionWhen it works this VPN barely hits my performance and I trust their payment model enough to believe they aren’t selling my data. That being said, the VPN itself is so unstable I wonder how much security I’m actually gaining. Two issues here: 1) The VPN randomly drops connection when online, and though it resets, I am obviously losing VPN status which I assume allows the sites I’m visiting to log my IP and activity while it’s down. 2) It’s hard to turn off. There are obviously circumstances where a VPN isn’t needed or desired, especially a free one. However, when I try to turn it off, this VPN often switches back on by itself and I cannot get it to remain off. In fact this is my second download. I deleted it the first time to see if that would fix the issue. However I see that I’m not the only one having that issue. Pro tip: don’t rely on this if you have something truly sensitive flowing over your traffic..ItsyaboydjteachVersion: 3.8.2

Very good app 😁It is a really good app to get into things that have been blocked like my school WiFi blocks snap, tik tok and all of that stuff and for me before I got this I couldn’t do anything because I don’t have a SIM card well I wanted to try my luck and get this and to my surprise it actually worked! It doesn’t really help connect you to WiFi more but it unblocks stuff and does help with internet traffic the only reason I don’t give it 5 stars is because it’s pretty slow most of the time and it makes me watch a good bit of adds like 4 in a row every once in a while. But I recommend this if you need WiFi access to something and almost everything’s blocked like at school or if you want to at least take more caution in being safe while using others WiFi or hotspots!.✞Jasmine✞Version: 6.15.2

AmazingI am a senior and throughout my years of terrible service at my school one of my friends told me about this app. He said that i have to connect to the school wifi and use the vpn the app provides you. Once i tried out the vpn it worked, i had no problems whatsoever. the free time limit on the app is alright seeing how you get an extra 15 minutes for a 10 second add. It doesn’t only work on school wifi, it works anywhere. I definitely recommend downloading this app, it’s free. Now my girlfriend won’t get mad at me for not responding because my message wouldn’t load. The only reason she could text me so fast was because she had the app too 😂.Orbify123489Version: 8.6.1

Doesn’t work even when I bought ItRight so normally it’s good but like lately it hasn’t been working as well like there was this one time I didn’t buy the VPN subscription and like I was reading a comic and every time I have to read another page I had to go turn off and turn on the VPN every single time and it was very frustrating so I decided to buy the VPN subscription which made absolutely no difference because I tried different ones like United States streaming UK gaming and all of them said no connection and I waited and waited I thought if I had bought the subscription it would make a difference but it didn’t. Although it used to normally be good this happens sometimes not a lot but often enough to make me give it 3 stars other than this problem it’s pretty good I suppose since I’ve been using this since the 8th grade..Rj-sakiVersion: 8.2.0

Old download still availableUnfortunately I was able to register for a free seven day trial and download an older version of the hotspot VPN shield. This version did not have updated locations associated within the United States for their IP addresses. I selected Seattle and the IP address had located in New Jersey. Completely f'd up a project I was working on because of location setting. I contacted customer support and they immediately sent me the updated version of the app, however, why was I able to download an old version in the first place.?? Not only was I able to download it but I was able to subscribe to it. Sounds like there needs to be some maintenance and janitorial work done ASAP so this doesn’t happen to other people. Other than this it’s been a great VPN and it does work very fast and I’m pleased with it since downloading the updated version..Cupcks1973Version: 6.13.1

Deleted and ReinstalledI’ve been using this app since 2022 and when I first downloaded it I loved it. Ads only when I opened up the app and the VPN would work amazing all day. It felt like using my phone at home. Though a few months ago an update to watch ads in exchange of VPN use lost my interest. It would make you watch an ad of 5-30sec for only 15 minutes of VPN. I was upset and to say the least, I went through maybe 10-15 VPN apps. Either they required a purchase or the connection was horrible. I chose to come back to this VPN as my last resort for a VPN. I loved it again. Even though I still have to watch ads, now it gives 1 hour of VPN use in exchange of one ad. I’m satisfied with its services and one ad for 1 hour seems fair enough for me..ZeroTyeVersion: 8.2.0

Really nice all around (with ads)Although I didn’t pay for the premium vpn, I can say without a doubt this vpn is worth the ads. Currently, 1 ad is 60 minutes of vpn time and it feels very worth it, I can usually just watch 10 ads and get a few days worth of vpn time at my school. The connection is secure and very fast but I do have some complaints. The vpn auto disconnects after some time so I usually have to open the app again just to re-establish a connection. The app isn’t filled with ads which is a plus, but sometimes when I try to load a ad to get vpn time no ads will be available which I find a little strange. Other then that, the vpn works as intended and doesn’t require payment to still be fast and secure..Lucas OsorioVersion: 8.2.0

Great but not perfectPremium and ad-driven modes both provide good, effective VPN for overcoming limited internet access and protecting privacy, with respect to the amount invested. Premium especially provides fast internet access and quick connection speed. Would give a higher score if a few problems were solved. The non premium mode often quietly disconnects for no reason, which may be annoying for users relying on a consistent secure connection. My trial period for premium was also turned off early; the app displayed the option to start a 7 day trial, but tapping the associated upgrade option failed to renew premium service for the trial period, regardless of whether I had cancelled or retained the app store subscription. Please solve!.RealMThatcherVersion: 8.4.1

Works on my PC, but not on my iPhone and iPad, generally works poor in ChinaAs a student living in China usually, getting a vpn has always been crucial for me, since I need to access some particular websites. For me, I prefer VPNs that have a large number of servers globalwide. When I found out that Hotspot Shield VPN satisfies this, I chose this vpn. Nevertheless, as soon as I started to use it, I found out that there was a critical problem. The VPN works on my Windows PC, but only confined to a small range of servers such as New Zealand, Russia and Thailand. Other servers like Taiwan, United Arab Emirates, United Kingdom, Norway, and even the US server, were not working all the time. Even though I change the VPN protocol, some servers still work poorly. This issue was displayed on my iPhone and iPad either. On my iPhone and iPad, most servers can't be connected quickly. In the iOS app, I found out that I can't change the VPN protocol, which I could do it on my Windows PC. I didn't test how this vpn works when I am outside of China, but this VPN is definitely not friendly to users in China. I hope the developer team fix the stability of the VPN servers in China. Plus, dear developer team, please add the VPN protocol change on the iOS app..ThomasgztVersion: 6.13.1

I never write reviews but!!So I never write reviews at all. This is definitely going to be my first and last🤣 but seriously!! I had to write one for this app. So I’ve moved to a place with extremely slow WiFi, and the WiFi is unstable always turned off and on. I was searching for a vpn and I’ve heard about this but never tried it out, and let me tell y’all!!! When I use it my iPhone works 10 times faster , and WiFi doesn’t lag, and it’s not slow AT ALL anymore. I did not know that VPN can do this bc all the other vpn apps I’ve tried in the past has not worked like this AT ALL, other vpn apps made my WiFi slow. HONESTLY thank you so much I’m so happpyyyyy !!!🥰✨ and I %100 Recommend this vpn app.RakhelleVersion: 6.6.1

App won’t open + vpn won’t turn offI’ve been using this app for 2 years now and it works well. But sometimes when I’m on a public wifi (or data) with the vpn on and tap to open the app, it stays stuck on the first blue page that just says “Hotspot Shield” on the middle. It doesn’t go past that no matter how long you let it load for. It’s not an issue with my iPhone XR; all my other apps work perfectly fine and open fast too. It only opens normally when I’m on my home wifi or data. Also, when this happens, I can’t turn the vpn off from my settings app either. If I disconnect it from there, it automatically connects again in a few seconds regardless of whether I turn the “connect on demand” option on or off. This is so annoying. What do I do?.SushiYEETVersion: 8.0.0

The free plan is super niceMost freemium VPNs have a sub par free plan so that you are urged to go with a pricey plan but HotspotShield has a super nice free plan. They give you 500MB of data per day which is more than enough for anybody who is not streaming movies or shows on their phone. If you do plan on streaming movies or shows you could just turn off the VPN while you do that and then turn it back on after. If you are looking for privacy or just the basic VPN stuff then this one is for you. However if you plan on using a VPN to mask your location than this is not the one for you. It only gives you one server from America is you are doing the free plan, but despite the lack of free servers it is still quite amazing..ThankskillingturkieVersion: 6.17.0

Excellent app, annoying to install on new devicesI have been using this app for years. great app, but annoying when you try to install from app store. it wants you to purchase premium even if you are an existing customer. must go to subscription to cancel it. other quirks as well during said installation. but if you don’t have to reinstall this app on a different phone or tablet, you will have a better experience. I wish I could’ve installed it directly from their site. installing on a PC doesn’t have any issues. Otherwise, very nice application. Like I said I’ve been using for at least eight years..GMK64Version: 7.12.0

Good 👍You have to wait more than a minute for your vpn to connect. Also vpn sometimes works slowly. I am in Russia. This is one of the only major vpn that works in Russia and I would like you to improve the speed of connection and work. I've been using the premium version for over a year now. Upd I reinstalled the vpn profile and everything is much faster, the connection happens in a few seconds. I think you should suggest users from difficult regions to reinstall vpn profile from time to time. Since the last month I have been waiting for a minute for the vpn connection to be completed. I told my friends and at the bottom everything also accelerated a lot. Thank you!.Alexey1563Version: 8.0.1

China 🇨🇳 and my concern for security.On my trip to Beijing, China, I prepared a plan for the whole week and enjoy my holidays to the fullest, but I worry about safety in a different country with other customs, culture and laws totally different to what I may be used to, it was in that moment where insecurity took hold of me. In summary China 🇨🇳 is a country that controls the communication and information of its inhabitants and its visitors under strict laws. Here the questions begin; How do I protect my personal identity information? How do I protect the information I have stored on my phone? How do I protect the banking or government information that I may have stored on my phone or through an application installed on my cell phone? How do I prevent someone from accessing my diary, medical information or malicious intent to track down my location? Questions that we ask ourselves every day, but when you are in another country it is very dangerous. Use between 8 to 10 VPN applications to have the experience and without a doubt, HotspotShield was the only VPN that met my expectations 100%..OmaraliceaVersion: 4.5.0

DON’T UPDATE APPBefore the new update this app was all I would use for school, because there is a dead spot for my carrier here. But now that there is a new update, it requires you to watch a video to get time to connect to the app, the only problem is to watch the video you have to have some sort of connection. I would use this vpn to connect so I could do something like that, but since I need to watch a video before to connect I can’t watch the video. Which keeps me from connecting to the internet. Please fix this, all of the other vpn apps that I’ve tried are just like this new update..YessssssssssssssssssssssssirVersion: 8.1.0

I must thank all the diligent people from HotspotShield!I am now in China, city of Beijing January 24, 2020 and am using HotspotShield app basic free plan to connect with success multiple times to google voice, google search engine, google account sign-in. If no VPN, all these connections failed in Beijing. I also tried some other free VPN apps most of which failed to establish connection to their servers, which probably are blocked by China’s great firewall. HotspotShield app connects with success and high degrees of consistency. Before coming to China, I did huge amount research for free VPN apps and their connectivities in China. The information places high regards to HotspotShield, which is proven by my experience now..2020happyuserVersion: 5.5.0

Only nice with premium.I am in high school, and the phone I have I earned my own money to purchase. My family doesn’t have lots of money and we don’t have any payment accounts set up on a credit card. I use this VPN to access the internet at school to check grades and get assignments, but it stopped working for me. I don’t click 7 day trial, just kept clicking the X. Now it’s not working all for me which is horrible. I can’t find a single other VPN that works for me , believe me I’ve tried, and the fact that I have to spend money to get this to work is sad. I need this to help my education and paying it isn’t an option..Emily StudentVersion: 4.1.0

HappyIt’s a vpn. You have to pay for going to another sever like if you’re from the US, you wanna use Asain servers etc. But it comes with its quirkes. You DONT have to pay to use, you can just use it. There’s unlimited data, so don’t worry about that. And NO and I repeat NO ads. The only thing you have to worry about is Netflix. You can’t watch it. And the only thing you have to (if you want to) pay for is their server change. I think a great addition would be you trying to make Netflix compatible with your app. I love it but anytime I wanna watch Netflix I have turn the app off. Anyways I love the app! Nothing REALLY bad about it. Waiting for the updates!.SnafuzzVersion: 4.8.0

Girl, I kid you not. I am writing this review from an airplane.Guys, 30,000 feet in the air and I am still able to use my social media apps & every single app on my phone. I can even take FACETIME calls BECAUSE of this app. I usually use this app to get through school, but traveling is always especially hard for me. I’m not one to make reviews but girl, if you haven’t already PLEASE PURCHASE THIS. I am on my Delta Airlines flight, using the in-flight wifi, sitting in seat 15D. I have no complaints. Do yourself a favor and download this app rn. If I could upload an image to prove how LEGIT this app is, I would do it..Woodah10Version: 7.8.0

No longer has stable connections (update)UPDATE: 20OCT2023, so the issue with app was it trying to pick the best form of von standard unsuccessfully, between hydra, IPsec and Wireguard. Just manually select wireguard and the app was able to create a vpn connection. Used this app as a premium user for over a year. Worked great! But recently on iOS 16.7.1 the app will not generate a stable VPN connection. Just keeps connecting and then disconnecting. I tried all the trouble shooting tips, to no avail. HotSpot Shield still works on my windows laptop, just iOS is where the connection issues are. Until they get it figured out I would no longer recommend this VPN..Twix2247Version: 8.8.0

I paid for subscription and didn’t recieve it.A few days ago I purchased the monthly subscription for hotspot shield. After buying it I noticed I still didn’t have the perks in the app. I thought it was a bug so I waited a few hours and still nothing. I’ve been waiting until today to see if it was a bug and I still haven’t gotten the perks even though I bought the subscription. Please if any of the developers are reading this please fix this so it doesn’t happen again, I love hotspot shield but this just made me a little disappointed since I wasted money and didn’t recieve what I was promised. Also if I can actually have the perks onto my account that would be great..BraullllVersion: 8.6.1

Wont openThis vpn is one of the best I have used up until now. it has always worked without fail and gives me great connection in places that don't have good connection in the first place. Now however, when I go to open the app it is stuck on the loading screen with the title of the app on it and refuses to open. This wouldn't have bothered me normally because it automatically connects now, but when I am at a place like my home that has good internet it seems to interrupt the connection of my wifi. I am going to reinstall to see if it fixes the problem but right now it just will not work. I hope that this issue gets fixed so I can use it again..Luc_topiVersion: 7.12.0

Was goodNew upset sucksssss.#dankmemercomeatmefamVersion: 3.8.0

Works wellSometimes takes a while to connect but it works well, the only thing it doesn't work on is Netflix..Ducttapegirl598Version: 3.8.0

GoodGood.5045055888Version: 3.8.0

Good AppAlways dependable.NSSGangMemberVersion: 3.8.0

VPNVPN is so good I rate it so much like omgggg get it everyone.Lit_tahleah66Version: 3.8.0

RateLittt.973727Version: 3.8.0

WorksWorks at my school.Yess29164Version: 4.3.0

Eh, sureOnly doing this for a game called ROBLOX to get Robux but i like this ;D.CrazycrazylamalamaVersion: 4.0.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.15.1

HotspotShield VPN & Wifi Proxy Negative Reviews

Linked to another Phone on the same data planA family member of mine I share a data plan with said that they’ve been experiencing problems on their phone since this month because I’ve been using this vpn a lot lately at school cause the Wi-Fi is terrible there. They had told me today that last their phone went completely white when I shut off my vpn and that they couldn’t get in to their phone even the camera didn’t work also whenever they called my phone it would go to voice mail and ask them to enter their password then the voice mail goes to this medical thing that makes strange noises. They had also claimed that whatever I do on my phone is like using their phone like a mask to do things on the internet but the thing is also when they call me I get the calls and end their texts as well soooo I don’t know if this vpn is completely safe I uninstalled it to see if it has improved their phone I don’t plan to reinstall this vpn and would advise anyone else experiencing this problem to do the same an maybe find a safer vpn that doesn’t do any of this..Agant PerryVersion: 6.20.0

Used to be GoodIt’s trash now. It used to be simple, reliable, and more importantly versatile (able to be used everywhere) with stable connection. Now they added a fancy button that doesn’t turn off when you want it to. Now it’s connection randomly drops. Now I cant even use it at school anymore. It works for a little bit then it does this annoying thing where it says its connected, but when I go on any app it “freezes” Like there’s a little clock thing in the middle of the button and it works when on the app but it clearly stops when you go off of it. On top of that, it has these fits where it won’t connect at all. Customer Support is a no as well. I understand having special features for premium version but denying people customer service for the app as a whole and not just premium is a scummy thing to do. The app is trash now. The ONLY reason I keep this app is cause it’s pretty much the only one that semi-works. As soon as I find a better one you better believe this is getting deleted..Hurricaneal3xVersion: 4.1.0

Please please Hotspot shield VPN developers please fix this serious problems with this app soonPlease fix all this issues with this VPN APP please App Developers I am serious Please fix this vpn app I have been using it for a long time and now every time this vpn is turn on for 20 or 30 mins it disconnects and also when my phone is on lock mode it takes time to connect again to the vpn please make this vpn connection much stronger because it keeps on disconnecting and I have tried everything you guys have told me to do Ive tried everything I am serious I’ve tried everything and the problem still persist so please fix this vpn app and make the connection of this vpn app much much stronger and much faster please app developers fix this as soonest possible I would appreciate it so much if it is fix soon also please make this VPN fully encrypted and fully secure with 256 Bit Encryption please make this VPN app fully encrypted with 256 Bit Encryption if you developers fix all this it would be appreciated it a lot.Appsucks2020Version: 4.7.0

Poor Connection ConstantlyThis app is constantly disconnecting and slowing down my apps when I use it. My apps freeze all the time, even shutting down and I pretty much can’t use any app that requires internet connection when I try to have it on. I’ve been using it for quite awhile and it’s slowly been getting worse, to the point that my connection AT SCHOOL where I’ve always had trouble with connection and apps freezing is better than my connection with the VPN on. Honestly its more than of a bother that it is helpful. I saw good reviews when I downloaded it and for the most part it worked pretty well especially compared to other free VPN apps but once it added the premium feature the quality of regular VPN dropped so if you’re looking for a good free VPN this unfortunately isn’t it. It definitely was at one point but if you’re not paying for premium you might as well not even be using VPN because you’ll have a better chance at being able to use your apps..👍❤️😄Version: 4.7.0

TerribleBefore they updated it, it was a good vpn app. Decent connection and held connection for long times. Now that they updated it, you need to watch ads to add time so you can use your vpn for that much time (it adds 60 minutes per ad.) I wouldn’t care too much if I could actually watch the ad to add time. Every time it says “There are no ads to show, please try again later.” Every TIME. If I had my vpn I could watch an ad. So I have no connection and there’s no ads to watch. Why can’t you just add ads on the bottom of the app menu. Like a rectangle to show ads or include the ads I watch when I open the app to my time. It’s absolutely ridiculous. All my friends and I are uninstalling this vpn and finding a better one. Absolutely terrible. I absolutely don't recommend using this app ever. If they remove the add time feature maybe i’d reinstall. Highly doubt it though..RealZombieSlayerVersion: 8.2.0

Worse than it isNot only is this new update the worst thing that's happened to this app, my phone's internet has been absolutely horrible ever since I started using this app, anytime I disconnected to the wifi at my house, I had to rely on this app to have a stable internet connection. I'm on a family plan and I have the IPhone 11, though my phones only about 2 years old now, it still runs fairly well all things considered. But my siblings asks me if my internet connection is okay, but I say no obviously because I can't even use the internet without a VPN being connected to my phone now. I only downloaded this app with the intention of getting past all the School wifi restrictions and how limiting schools are even though literally everyone uses a VPN regardless. I feel like I'm one of the only people who's even worse off without this VPN service than before I had it.GegermoVersion: 8.1.0

Was really good…Similar to a lot of people, I use to use this app at my high school to protect my device from all of the nosy teachers who like to monitor who is on their phones. It worked very well and I had all day protection and could turn it on and off as I pleased. My friends had got the recent update and realized they had taken away the free version and now you have to watch lengthy ads to get 15 whole minutes of VPN. Ah yes, I want to spend an hour of my day watching ads to protect my device at school. I tried not to update the app, but they made it impossible to use it without updating the app. It’s a shame what corporate greed does to people. They should of stayed free, I know many people who would be much more willing to use their VPN again if they switched back to their original service. Very dissatisfied regarding the changes and will be deleting this VPN..Willie1567Version: 8.4.1

New UpdateDude the update is so unnecessary. It really shocked everyone and was a random update none of us were able to see ahead of time or prepare for it. I have to watch ads to get 15 minutes but it won’t even give me ads. Saying “ no available ads “ or even when I do get an ad, it won’t let me watch it because my Wi-Fi is bad and to get good Wi-Fi I need the vpn. It really doesn’t make sense or maybe it’s just my experience but I think the update is just gonna make everyone switch to another app because of the update. A lot of people use this app and recommend the app but I honestly think just to leave it how it was before. Everyone enjoyed it and it was reliable and convenient. Now it’s just the opposite. I don’t usually write reviews so hopefully this gives people the idea on how the app is now. It used to be really amazing to use..MynamewastakensorryVersion: 8.2.0

Money hungry updateThis app used to be the best vpn, it was the only vpn tht my school couldn’t bypass. but this new update makes it so that where you used to be able to use the vpn for an unlimited amount of time, now you can only use it for 15 minutes for free IF you watch an ad. even then, if you click to watch an ad, it’ll say “no ads available” in an attempt to get you to spend $12-$95 for their overpriced subscriptions. greed will be the downfall of this app and luckily i won’t be around to experience it. hotspot shield doesn’t know their audience, as majority of the ppl who use this app are middle and high schoolers who don’t have the money to pay $65 for an app subscription when there are a surplus of other FREE options out there. hotspot shield will just end up losing more money in the long run with this greedy business move..ShhsnsbeVersion: 8.1.1

BAD Design!What used to be a simple and fairly reliable app is now nothing but an annoying headache. THERE IS NO WAY TO TURN IT OFF, if for example the connection is slow and you’d rather just connect to the net without a VPN for speeds sake. Even if you turn the vpn button in the ipad setting to off, it will automatically TURN ITSELF BACK ON, without user permission. This has always been a problem but I use to consider it minor because one could delete the app and re-download it from the app store as needed. EXCEPT, now instead of giving the option of logging in after downloading it is ONLY set up to force you to subscribe—if you already have an account, resubscribe. Even if you ALREADY PAID for a multi-device plan through your computer. I got charged twice basically because the app designers are too stupid to give the user the option to turn the VPN ON and OFF at will!.Justsayin1324Version: 3.8.3

Not the same…I have been an active user of this application for years now, it it’s worked wonders for me. Everything was good at first - if you’re not paying for the subscription, you just have to watch and ad or two to turn the VPN on, which is very fair. But as of recently, this has changed. You not have to watch a 30-40 second, un-skippable ad in return for ONLY 15 minutes of the VPN. I’ve tried to comply and try to use it like that but it’s just annoying having to go back and forth. Not only this, but the feature in itself it broken. Sometimes it’ll display a message such as “No ads available at this time.” Like really? This app has been good to me but after this update, I don’t know if I’ll continue using this app… sorry..VvmroVersion: 8.1.0

This VPN is a scam nowThe app used to be very good for being a free vpn, but at one point it began adding ads to use any of the servers in order to support themselves. Though I understand this from a business perspective they also began doing shady things with them. The ads became only of the app itself, and the time you would get from apps decreased and began to randomly disappear when you are away. I believe this is purposely to incite you into buying the premium version of the app. They also have a 7 day free trial of it occasionally appear and it sometimes charges you in addition to starting the trial anyway. So you may get an additional 7 days but before the trials were free to start. So be careful starting the trial because if you have enough money in your account it will charge you for a year membership..Shanker554Version: 8.6.1

Best Terrible AppGreat service until now but with this update you need to watch an ad every 15 minutes for free vpn. I used to use the app during school to get around their game blocking. I loved it and enjoyed it with the pervious ads which would run when you turned it on or off. Although it was annoying rant when I wanted to turn of the vpn I can’t just close the app I have to watch an ad it was fair enough. This update however means I will never be using it again and switches services. To the developers: You will lose an unbelievable amount of users from this it was a horrible decision. At least make the time gained form an ad measured in hours not minutes. By trying to force us to watch more ads we will never watch any for you again. 0 stars switching immediately..AKnuppelVersion: 8.1.0

New Update Is TerribleBeen using the app for a while and appreciating the free service it offered, because in all honesty; who wants to pay for a vpn? But it’s been a top tier vpn app until recently they added new features like needing to watch ads for time using the app, and even after that the time would keep pausing by itself due to an ad offscreen or saying that the app will pause even though you have 30 mins left of usage. It’s obnoxious and frustrating having to hop back and forth just to use the vpn and keep up with it like it’s watch duty. Please go back to the old version, I understand that money needs to start coming in but you need to find a new way or else people will stop using this app and find one to replace it..HsverheuehsrheheVersion: 8.1.0

Progressively worseHotspot shield used to be a great free software. There used to be no premium so no limits on maximum speed, connection time, no ads etc. Over the years the app has gotten progressively worse. First they introduced premium and made the free version unnecessarily slower. Now, we are being made to watch 2 ads for every 15 minutes we connect. And if the software fails to load an advert, we’re completely unable to start the VPN. Highly recommend using another free VPN. In addition, I’ve tried the premium and it lacks in comparison to other VPNs. It’s much slower and jankier to use. Streaming services notice when this vpn is turned in much fast than other softwares. Highly recommend downloading something else, if recommend pure VPN or nord. Don’t waste your money on this company..Thy nVersion: 8.1.0

If you value your time, DO NOT BUY Hotspot Shield VPNIf you buy this app, be prepared for CONSTANT INTERRUPTIONS. Every other time you access the app (I’m talking 50% of the time you click it on) it will ask you to give them 5 stars, take a survey, etc, etc, etc. It’s not that great an app, they should spend more time on making it boot faster, better throughput, etc. But they choose to hire someone to solicit 5-star reviews. And there is NO WAY to opt out of it, either. I’ve asked the app developer to maybe cool it with all the interruptions, and basically got a form-letter saying “F.U. we know better and we will continue asking people for 5 star reviews over, and over, and over again”. So. I have a subscription and have already wasted my money. Since you’re reading this, I bet you’re contemplating a subscription. Please, I beg of you, DO NOT DO IT, you will regret it!!!.FN1234###Version: 4.7.0

Misleading AdvertisementFalse advertising. You can tell that the positive reviews are fake, because they all reference using the free features that don’t exist. You need a monthly subscription to even use the app. It’s one thing if that’s how the app was advertised. However, that’s not the case. The description clearly says you can use the app for free..HandsomeHeebVersion: 3.8.7

Used to be goodUsed to be able to use the VPN without a premium subscription now I can’t use it anymore because you can’t get around not buying it..Wish isVersion: 3.8.3

Doesn’t deserve a 4.3It sucks. You cannot get around the buying trial part. I love tried only to get free Spotify but it does not work at all.Santa Claus Drinking CokeVersion: 4.3.0

Don’t get itThe new update in 2023 is crap don’t get it it’s waste of your time because you have 15 minutes off using it and then you have to pay. Hey creators make the app the way it was a while ago when you had unlimited right away you stupid idiots.Jb02566Version: 8.1.0

MThis app use to be good, but they added a update where you need to watch a ad every 15 mins. Wasted potential. Who has time to watch an ad every 15 minutes.JustsayinfVersion: 8.1.0

Sucks donkey weinerCan’t play Mario kart, it’s as simple as that.T SmitjVersion: 5.0.0

Do not download, won’t work after deletionI used the app for a day or two. Worked perfectly! I was impressed with how it functioned but nonetheless I decided that it was unnecessary and deleted the app; that’s when the problems started. I can no longer connect to my data servers. I’m with Koodo and I can’t get any sort of data services when I am away from my wifi. Wifi works perfectly but data does not. I tried to troubleshoot through google and Apple but no such luck. There is no profile left installed and my VPN is turned off but still I cannot even get on google when I am away from my wifi. Yes, I have data on my account. Yes, it always worked before. I’m not impressed. If I have to reset my phone to factory settings to get mobile data again I will be furious. Not impressed in the least. Do not download. I still have 4 days left to my premium trial. If my credit card gets charged even though I’ve unsubscribed through the website and deleted the app I will pursue any avenue available to make it right. I will spend $10,000 just to recover the fees from this app. Mark my words..SMU420StoneVersion: 4.4.0

HorribleIt says it's free then asks for money and it doesn't even work half the time.246pizzaVersion: 3.8.1

.Switched up on ur day ones, money changed y’all 🤦🏾‍♂️.M💫🤩Version: 8.1.0

UpdateThe new update is horrible, you have to watch an ad every time you want an extra 15 minutes of VPN time or else you cant use the VPN. If anyones looking for a free VPN there are much better options out there..Dudeeeee10Version: 8.5.0

HorribleThey kidnapped my family and sent them to China.GurneetmatharuVersion: 8.1.0

Tf am I watching an add for 15 minutes for¿This app is witless.😂❤️🤣🙊🛸👄Version: 8.1.0

Was a great free VPN until the recent updateNow that this feature where you have to watch an ad every 15 minutes has come out the app is completely unusable. I click watch an ad and it tells me there is no ads available to watch but whenever I try and connect it tries to get me to watch an ad despite none being available thus rendering the app unusable..ConnorWalker10Version: 8.1.0

ShartEver since the new update it doesnt work, it used to be amazing but now u can pnly use it for 15 minutes before u have to watch an ad, not to mention it disconnects all the time now.เ ђคשє ภ๏ ร๏ยlVersion: 8.1.0

Too many adsThey added an update that makes you watch an ad for every 15 minutes that you want to be connected for. The ads are 30 second unstoppable ads too. Unlucky I guess. L app..Anonymous2637473Version: 8.1.0

Remove the adsThe new add for 15 minutes of VPN is a horrible addition sometimes you can’t even get a ad and are stuck with no VPN please remove this horrible change.Deven_Ryan16Version: 8.1.0

It won’t workThe vpn used to be amazing for school because I am in highschool and many applications can’t be used without vpn and also you have to watch ads for it to work without paying if you had it without ads for so long why now ?.BdsgshsienasisndbfjdVersion: 8.1.0

No changes whatsoeverThe app still keeps freezing up, meaning it still won't let me open up the app.SocialkiddVersion: 7.12.0

Slow afSubscribed to premium for a month but it’s slow af. Doesn’t work for 90% of time. It’s a waste of money. Avoid at all cost..Cactus234Version: 5.5.0

It’s badAs a paid customer, all I want to say is take ur lame app off the store please.Skyline1942Version: 5.5.0

GarbageMakes my wifi 10x worse and barely work and when I turn it off my wifi works great.WthdtnwVersion: 4.4.0

Nord VpnNord Vpn is better, you pay for it but worth it, you can watch Netflix anytime anywhere.JulienLemieux2Version: 4.3.1

Satisfied...... well a little bitIt’s okay but it’s useless when it’s comes to watching Netflix i a different server.QuispicticVersion: 4.3.1

TerribleMe and my friend almost got our emails stolen while using it..93107Version: 4.3.1

Barely worksIt barely works.Albino jiggabooVersion: 4.3.1

BadIt is really bad because you have to pay for everything. What I mean by that is you have to buy the premium. So it’s a thumbs down from me..Cowgirl4489Version: 4.3.0

Hotspot sucksIt Blocks my Sports Channel & Netflix I find I can’t watch my sports Channel & Netflix because I had The Hotspot On I had to get rid of The app to make Netflix & the sports Channel to work better..Jack Victor Grey @1923Version: 4.3.0

SubsciptionI cancelled the subscription, now it says I have a huge bill to pay before installing anything on my phone. Thank you very much for the issue..Winston ThunderballVersion: 4.3.0

Doesn’t work 90% of the timeWhenever I’d use this app it work only work for 50 MB of data then stop and I’d have to turn it on and off again to get it to work..I hate LocalcastVersion: 4.3.0

DisgracefulThey had an option where you can get a 7day free trial and then pay 12.99 every month after. Not knowing if the app would work i did the 7 day free thing. Cone to find out i got immediately charged for $19 and some cents and didn't even get 7 days free. On top of that even though they have a 45 day refund policy I CANNOT GET ONE!!! Save your money and find another app..Dj_242Version: 4.3.0

UnsatisfactorySays you can watch American Netflix if living in per say Canada, I got premium and changed my location to America and turned it on. Yup you guessed it does not work..Waste game 101Version: 4.3.0

Does not manage transition from WiFi to LTEDoes not work on LTE (tested on 3 devices and a handful of mobile providers). What’s worse is that when you are no longer within WiFi reach, the VPN keeps trying to connect in the background BUT you cannot connect get a connection to the network until you manually disable VPN. It’s a real pain to do multiple times a day, especially when you are driving and cant get to the phone hands free. That means you do not get iMessages, notifications, maps/ navigation until you manually disable VPN..MofomomoVersion: 4.3.0

SCAMAfter you download the app and get the free trial, it charged my account $18, after I had can canceled the subscription.. I want my money back!! 😡😡.AndresMooreVersion: 4.3.0

Absolute GarbageThis is singlehandedly the worst vpn i’ve ever used, id rather have no phone then a phone with this app on it.DylanfarhoodVersion: 4.2.0

Feeling so badEverything is mandatary in this app.Jdjdhaakxn72826Version: 4.1.0

1 starDoesn’t work for Netflix, I don’t recommend if that’s the reason you got it.Mr.M on YouTubeVersion: 4.1.0

LolIts so funny how they made fake coments there were some like litt, amazing, omg get this everone..Hypeplayer6123Version: 4.1.0

This app is a scamOne year later and it’s still incredibly dysfunctional and nothing short of subpar. Whenever it tries to connect, it kills whatever wifi connection you have. Somehow this app is on the store while being a “free” scam that literally does nothing but tell you to buy their crappy service. Horrible app, 1/5. Do not download..Meesememe78Version: 4.1.0

PayNot really a free trial if u have to pay.Jason123987654Version: 4.0.0

Doesn’t work with Netflix (US)I subscribed to premium, it worked for few days then all the sudden Netflix US catch on it and they couldn’t fix it. The only answer they had was “we are working on it”. I ended up canceling..Andres.villalobosVersion: 4.0.0

SeriouslyI got here from an ad on pornhub.... like... seriously. Pornhub for a vpn, that desesperate?.JsvaidbsvaVersion: 3.8.7

Go for another optionExpensive and never connects; troubleshooting isn’t helpful. I want a refund.OmsielkaVersion: 3.8.7

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