Marriott Bonvoy: Book Hotels Customer ServiceMarriott International

Marriott Bonvoy: Book Hotels Customer Service

  1. Marriott Bonvoy: Book Hotels Customer Service
  2. Marriott Bonvoy: Book Hotels App Comments & Reviews (2024)
  3. Marriott Bonvoy: Book Hotels iPhone Images
  4. Marriott Bonvoy: Book Hotels iPad Images

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FLEXIBLE CANCELLATIONS:
Need a last-minute hotel change? That’s why we offer flexible cancellation options to reassure you when booking your next stay with us. Use the app to adjust travel plans with ease.

CHECK-IN TO YOUR HOTEL ON THE GO:
Check-in to your hotel from anywhere with Mobile Check-in. Let us know when you will arrive, and you'll get a notification when your room is ready.


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ORDER FOOD AND DRINKS AHEAD OF TIME:
Order ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return.

CONTACTLESS CHECK-IN WITH ACCESS VIA MOBILE HOTEL KEY:
・Never worry about losing your key card again. Use your mobile device to open your hotel room and easily access any hotel amenity, like the parking garage, fitness center lounge, and pool.
・With Mobile Key you can get to your room faster. Once opted in, we’ll send you a notification to your phone or Apple Watch when your room is ready.

CONVENIENT WAYS TO CHAT DURING YOUR STAY:
・Mobile Chat lets you talk directly to your hotel. Available just before, during, and even after your stay, ask the front desk for local recommendations, request amenities, and more while on-the-go.
・Need something? Mobile Requests give you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste.


Marriott Bonvoy Hotel Brands:

Use the Marriott Bonvoy app to book hotel stays with any of our 30+ brands, including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®, City Express, Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts

Marriott Bonvoy: Book Hotels App Comments & Reviews

Marriott Bonvoy: Book Hotels Positive Reviews

Would be great if hotels actually honored half of the features!!!Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well....Version: 6.9.1

Overall, Great App - Still Miss SPG!Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program. Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift. Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!.Version: 9.19.0

The app that makes a difference in travelTitle: "A Travel Companion Like No Other" Review: The Marriott app has swiftly become an indispensable companion in all my travels. Its sleek design and intuitive user interface have made tracking my rewards points a breeze, subtly nudging me closer to my next goal with each stay. Marriott has always been my hotel of choice regardless of which corner of the globe I find myself in. Their vast selection of 4 1/2 to 5-star rooms never fails to add a touch of luxury to my stays, making every trip feel like a lavish retreat. This app not only consolidates all my bookings and preferences at my fingertips but also enhances my loyalty to Marriott, by constantly showing me how close I am to my next rewarding experience. With each journey, I am greeted with stellar room choices, each one seeming to outdo the previous. Through this app, Marriott has managed to seamlessly blend the practicality of booking and point tracking with the allure of their exquisite room variety. It's not just an app, it’s my passport to a world of comfort and luxury..Version: 10.54.1

Works mostly ok…most of the time1. Why does the app not show me past non-point earning stays? I can add a non-point earning stay when its upcoming or current but when the stay ends, it just disappears from the app and does not even show on the website. The customer service reps can see it on their end but the app just filters them out. 2. Your check in feature doesn’t always work. I checked into a hotel when I was prompted, added a credit card for incidentals, and opted for the digital key. When I got to the hotel (when I was informed my room was ready), I went up to my room without going to the front desk (because that is the whole point of the app check in) but the key was not available in the app. I had to go to the front desk to get it sent to my phone. Then I ordered something and attempted to charge it to the room when I was informed that there was no card on my room. No where in the app did it tell me any sort of failure or error happened. Just didn’t work. It did check me in but that is all. Not really much of a point of doing it via the app though if I still have to go to the front desk..Version: 10.23.0

Shahbaz Khan (Human Rights Consultant)Stayed at Marriott Casablanca between Sept. 2nd to 4th. It was pleasure to see this beautiful city. Hotel staff welcome us warmly at the doors, front desk Staff Ms. Jehan was pleasant person and checked us in quickly. In cafeteria on breakfast, we met Mr. Ilias at desk, extremely welcoming employee, nice, soft spoken and courteous very fluent in English. Although I talked in Arabic with him but he showed his best services to us. Ms. Wadiaa is another very efficient server we met. She serves us everything we asked for. We recommend to visit these efficient and courteous people if you visit Casablanca. Thanks everyone at Marriott Casablanca. Love you guys❤️. أقمت في فندق ماريوت الدار البيضاء بين 2 و 4 سبتمبر. كان من دواعي سروري رؤية هذه المدينة الجميلة. يرحب بنا موظفو الفندق بحرارة عند الأبواب، وكان موظفو مكتب الاستقبال السيدة جيهان شخصًا لطيفًا وقاموا بتسجيل وصولنا بسرعة. في الكافتيريا أثناء تناول الإفطار، التقينا بالسيد إلياس في المكتب، وهو موظف مرحّب للغاية، لطيف، ولطيف، ومهذب ويجيد اللغة الإنجليزية. ورغم أنني تحدثت معه باللغة العربية إلا أنه أظهر لنا أفضل خدماته. السيدة Wadiaa هي خادم آخر فعال للغاية التقينا به. إنها تخدمنا بكل ما طلبناه. نوصي بزيارة هؤلاء الأشخاص الأكفاء والمهذبين إذا قمت بزيارة الدار البيضاء. شكرًا للجميع في فندق ماريوت الدار البيضاء. أحبكم يا شباب❤️..Version: 10.54.1

Needs some revisionsI frequent Marriott and Hilton and book my rooms through the apps. The Hilton app is SOO much more user friendly. I can choose my room when I check in online, choose my check in time, change my method of payment if I made a mistake, chat online with someone about my room if I need additional items and get my electronic key on the app without checking in with the front desk. Marriott has none of these on the app and I have been a lifetime titanium platinum member for 10 years! Also I have never had much of a problem with check in times with Hilton either. I have sat in the lobby for 3 hours waiting for my room with the early check in request….again lifetime titanium platinum member. I have now heard they will now not guarantee check in times at all. Bad business and this is why I now prefer Hilton over Marriotts. I travel extensively and used Marriotts for more than 10 years pretty much exclusively but switched to Hilton and I now see many flaws..Version: 10.30.0

Good But Needs ImprovingThe app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition..Version: 6.9.1

Just updated, could be betterFirst I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results..Version: 8.1.0

Nothing is without merit and opportunity for improvementAs a Marriott associate, I have opportunity to see the best and worst of the companies benefits. By that I mean, things like the Bonvoy program and the Elite program. Often times, I hear about the ability or lack of ability to utilize SNA or other benefits. All members need to realize that Elite membership is not a guarantee of lounge access at most resorts or utilization of SNA or upgrades. Instead, it’s the ability to get prioritization. If you are an Ambassador Elite, you clearly have the top billing. But below that, it can be difficult to get the ultimate priority, particularly at resort. Keep in mind that large conferences generate exponential revenue for resorts and as a for profit company, your $25,000 a year spend is nothing compared to a group that will do millions in catering in rooms revenue. My best advice is to start your own company and generate enough capital to buy out a resort to reap the greatest benefits. If you can’t do that.....well, that’s capitalism baby :).Version: 10.18.0

RTWI used to love this app and when it’s working it’s a great experience. But in the last days, maybe corresponding to an app update?? none of my upcoming or canceled trips are visible at all! Problems get worse cause when I log in online I can’t see them either. After 2 lengthy calls to Marriott they politely reassure me that my upcoming trip reservations are all still ok, but had no interest to hear about the technical probs of the interface. Other problems persist online too with hotels shown as available then disappear once u want to make a booking. Or crazy stuff like the member rate being higher than regular rate for some hotels and some stays. Yes it did happen and verified it multiple times. I did all the regular stuff like log out and log in again, clear the cache, delete and reinstall the app on multiple occasions with no fix. As a titanium member and regular traveler this is frustrating to say the least. It’s enough for me to go back to Hilton! Please Marriott fix it soon and I will stick with you..Version: 9.20.1

GREAT Customer Service and very CleanFirst, let’s start with customer service! We were checked in and given our room with no problem. The first thing I do in any hotel is check the room thoroughly to ensure everything is clean. Not only was it really clean, but the entire hotel smelled fresh! The next day, we met Ms Yui and her son at the front desk. They were very pleasant! Our room was a bit warm so we called down and asked about the AC as we assumed it wasn’t working bc we couldn’t get the room cool. Ms Yui sent her son up and he readjusted our AC. He was very nice and assured us it was ok but even then Ms Yui kindly offered us another room but when we got back to our room us was cool so we decided to stay put! We will be here until Wednesday and have already made another reservation for next month when we come up to with our son who attend Dean College for Senior night! Bottom line, you just can’t beat a clean stay AND great customer service!.Version: 10.59.0

Booking with Marriot BonVoy appTraveling through the Marriott universe across the USA, with 15 nights this year alone, felt like a VIP tour with Tony Stark's tech at my fingertips, thanks to the Marriott app. Its user interface is as sleek and intuitive as an iPhone in an Apple ad, making navigating hotel options as easy as swiping through a playlist. The mobile check-in and check-out feature is a real life-saver, akin to having a Doctor Strange portal for bypassing queues. Integrating my Marriott Bonvoy adventures feels like tracking achievements in a video game, only with real-world perks and rewards. The app's performance is as reliable and speedy as a Millennium Falcon jumps to hyperspace, with no crashes or glitches. The cherry on top? The customer service chat feature, is as responsive and helpful as JARVIS to Iron Man. For anyone traversing the travel galaxies, the Marriott app is your trusty sidekick, turning each stay into a blockbuster experience..Version: 10.60.0

Customer service and room qualityThe people were very nice and accommodating when checkin. I had issues with our tv the 1st day, then someone tried to fix it but the repair didn't last. The next day the head engineer helped fix it, but it stopped working again so had to call for help again later that day. The next day it stopped working so I called again for help and couldn't get a response from the front desk. Unfortunately this has been a problem for our stay because it's a major inconvenience. The room cleanliness is very good, we were serviced daily. Beds are semi-firm, not the best and not the worst. The elevator is loud or the walls are thin so you can hear everything. Rooms are very small. Customer service is good on most days but after talking to several staff, your membership value grants you extra perks! Interesting to know next time I need a hotel. The last day I couldn't get a response to a repair request for the tv, maybe because I don't have the highest membership value or not enough staff. Interesting hotel!.Version: 10.53.2

Great out wish there was a couple more featuresIt would be really nice to see the option to filter through more amenities such as hotels with balconies/personal outdoor space, close to popular areas, floor availability/preference etc.. It would also be nice if y’all‘s mobile key system worked like the Hilton app, where there was no need to go to the front desk. in to play with corporate rates but if you’re already an established member ( silver, gold, elite) This should automatically make an exception. Overall, extremely easy to use, navigate, 100% meets my expectations since my company switched from Hilton. On Marriott as a band, I’m extremely pleased with the quality of hotels I find with Marriott versus Hilton. One issue I do have that Marriott does his lack of transparency on reviews from customers, the reviews used are biased and paint each location in a better late than they actually are. Online Google and Trip Advisor reviews actually paint a truer picture of each location..Version: 10.53.1

Would give 5 stars if…..If only the mobile key worked. Experienced malfunction issues throughout my stay that sometimes even affected my regular room card. Got the mobile key to work a little at the end of the first day and a little on the second day after numerous resets of mobile key, card key, and mobile key with card key at front desk. Sometimes mobile key worked to enter room, but card key stopped. Sometimes mobile key wouldn’t open room, but would open other doors like pool or outside BBQ fire pit door, but card key would stop. When both the room key and card key worked properly, the mobile key would stop working the next day. My iOS and app are up to date. Friend forcing app to close and restart. Signed out and logged back in. Nothing fixed except the occasional reprogramming at front desk or reissuing of mobile key, but problem tends to repeat the next day. Sounds like app or their network needs to be fixed..Version: 10.53.1

Fairfield Inn & Suites Cheyenne Southwest/Downtown AreaWe enjoyed an exceptional stay at the Inn providing us with a quiet sleep, black out curtains, providing a microwave, frig, Keurig coffee pot, ice machine on floor with ice bucket in room, comfortable bed and bedding, love the shampoo, conditioner and bath wash dispensers in shower, great shower head and hot water in a large shower, and all lighting works in the suite. Kiddos to the cleaning crew as the room looked and smelled like the Inn was newly built. Last, but not least, to Carly, the Inn’s Wonder woman. Not only was she a trainee working alone, she facilitated the entire breakfast singlehandedly doing a suburb job, while answering all incoming calls and taking reservations, ringing up sell items the Inn offers, waiting on customers at the counter, checking people in and out, and staying kind, pleasant and efficient during it all! Totally amazing asset to the Fairfield. We will definitely be staying there again on our return trip home. D&H Travels 😀 TEXAS BASED.Version: 10.16.0

Marriott AppThe Marriott app is a great tool that works fine. The reason I rated it a two is because for some reason my app doesn’t have all the features that others have. I’m specifically speaking about the “spend” amount needed to reach ambassador status. I had it on my app for about a week and then it disappeared. I updated my app and I have it loaded on a second phone so I doubt its an update issue. I looked at my coworker’s app and it is visible for him. Everyone wants to blame the merge but no one wants to fix it. How can your rating be 4.7 when the VAST majority of ratings over the past several months are one or two stars? I’ll wait..................Because your average is skewed in such a way to show Marriott in a better light. Not a true rating of you product. If you are an executive at Marriott tracking metrics then you need to make this a top priority. Stop accepting excuses from your team and correct all your problems..Version: 8.1.0

Adding guests namesI enjoy using the app to make reservations for me and my husband. We usually use his member number. It would be nice to be able to add my name as the additional guest to the reservation from the app. We often travel separately and I arrive first and cannot access the room because my name is not on the reservation. Even if I have a mobile key because the mobile key has never worked. Which is another issue. It always tells me I have to connect to Bluetooth which I am. My other hotel app allows us to enter my name as the additional guest. For our next trip my husband called the hotel to add my name, which was a twenty five minute ordeal waiting to speak to someone, they stated they added it. But there is no way to confirm. Hopefully I won’t have as problem checking in as I did in Baltimore. Thank you in advance if you could make this change..Version: 10.26.0

Vacationing made easyI travel often and sometimes due to work or friends, I need a near by place to crash. Marriott is a brand I trust but this app simplifies my searches and offers reviews. I am huge on reviews and enjoy getting honest unfiltered feedback. Being a single female, traveling can be risky business. Marriott facilities are safe and I feel more secure staying in these properties than anywhere else. I won’t slam Hilton or other places, but the price point is not bad to know I’ll also be safe. Plus I can bring my dog with me and since I have an 84lb American Pit Bull Terrier, his presence is not always welcomed despite his well behaved demeanor. I don’t really like talking to people if I don’t have to and using this app helps me avoid that and offers convenience in making requests for my room upgrades and using digital room keys..Version: 10.58.0

More informationFor a fact the people that work for Marriott give more information than the application details of the app. It’s nice to have all bases covered, so when I can, I prefer to talk to the people in-depth. But sometimes I end up using the app. I am a very reserved to use only the app, because I am always unsure that what I am booking matches my travel needs. I live in Europe, sometimes when I book it is not always correct for the rules of the country/establishment. I travel with a family of four, and my golden retriever. A lot of the time, when I check-in at the Marriott using the app, friction happens. The App is not intuitive while projecting Marriott’s Mission because it does not capture the detailed needs of the end user. It turns into a waste of time on travel v, time for riot planning. To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience..Version: 10.14.0

Not as Good as the Hilton AppI appreciate that you can check in and access your room (digital key) using the app. However, the booking process is severely lacking. You can’t add a guest name to your reservation so they can arrive ahead of you if traveling separately. And you can’t share your digital key (which doesn’t work as reliably as the Hilton version). Two features that are essential. I WANT to switch my top use to Marriott and have been trying but for these two reasons find myself going ahead and booking with Hilton when I’m not traveling alone. Also, if you book multiple rooms there’s no way to choose a different room type or bed conference for each room. So if you select king for the first room, you get king for all the rooms. The reason I like to use the app I do not want to have to go to the front desk or call. At all. I don’t with Hilton but I do with Marriott. Also, Hilton let’s you select your room at check in which is very nice..Version: 10.59.1

Needs Improvement / Name MattersApp is a great step forward. I use it extensively; however, it often seems app communication and the check in procedure don’t match. Recently checked in with very friendly professional service but there was no connection (it seemed) between the reservation and front desk. They asked about my preferences which had been selected already. This is really not a problem especially when they are so friendly it just seems they need to marry up better. BONVOY in my opinion is not a classy, professional name presentation for such an outstanding organization. Value and elegance in varying levels, have always been your mantra from the Fairfield Inn to the Ritz-Carlton. I am older and perhaps this name and marketing plan is designed to target the younger more stylish generation. Apologies as I only wanted to share and perhaps this is not the right venue..Version: 9.0.0

Sondra at the Westin Annapolis is SO PROFESSIONAL!!!I booked several rooms for an upcoming stay and wanted to guarantee that at least two rooms were connecting. I tried to call the hotel directly which somehow got rerouted to Marriott Reservations and 30 minutes later with many prompts ( you can’t really look up your Bonvoy Number on one screen and type it in on another while sitting in an airport) still didn’t have a human. I hung up and started the process again trying to call the Westin Annapolis directly and got Sondra!!!! A REAL LIVE person with a wonderful demeanor who promised to do her best!!! That’s all I wanted - to just make sure the request was in the system!! I can’t wait to meet her in person!!! With a person like Sondra representing Marriott you can not go wrong!!!!!! What JOY!!!!!!!!!!!!!! It really is the little things. Thank YOU.Version: 10.27.0

BonVoy: Easy to use, extremely accurateI reserve rooms or “getaways” almost every weekend and I’ve never had an issue with the desktop site or the cell phone app. The information is always accurate. The detail really provides everything you need to know about the hotel you select, the amenities & the service. The photos are extremely attractive & represent the exact description of the hotels. I have been using the app since it was SPG for several years now & I will continue because of the great point plan in place for members. I strongly suggest you sign up because after a certain number of stays, you get such great deals as free nights, early check-in & late check-out & you build points to move up to higher tiers of membership, which gives you even more perks. Best app & most frequent app I use. Definitely the best benefits!.Version: 9.12.0

A Constant Return !!!The first time I came here was because it was a little closer to where my daughter lives than the hotel I previously returned to for over ten years. Thought to take a chance. What a great choice. I was thrilled by my in person welcome. This after having spent time on the phone booking with the sweetest voice and knowledge I came to know as Karina. In person she is even sweeter and certainly knows how to make a new arrival feel like they made the right choice. I am returning for my third visit this year. And I will say I look forward to the hot home cooked oatmeal for breakfast! I’m someone who needs a hot meal to start my day. And the Inn is run very well. And I also take advantage of the gym. If I need something it is taken care of in real time. My husband is coming with so we will enjoy our time together..Version: 10.37.0

Lax MarriottRecently stayed at the Lax Airport Marriott for a vaca/Business trip. This was such a great stay with a great staff and a beautiful atmosphere. Everyone from check in to check out were extremely welcoming, helpful and patient. Being our first time in California we had many questions. A huge shout out to our check in host Kevin, who was beyond amazing and took the time to jot down some must see spots while in town as well as food recommendations that we requested. Kevin was phenomenal and I hope Marriott appreciates how wonderful he is for there brand. Top Notch! The only downside was a left behind pair of board shorts that we are still hoping turn up because of course they were the favorite ones….We have contacted the hotel and they are on the lookout! Thanks Marriott for a great LA stay, on to San Diego..Version: 10.55.0

Works great most of the timeOverall I love this app. When trying to book some hotel stays on points I occasionally get random information and error messages. Example - I tried to book a “stay 4 nights get the 5th night free” at the st Regis in Punta Mita on points in early January 2020. It’s a busy time of year and hard to find spots available for stays on points at this time - but that said, When I attempted to check availability - I would see that the stay was available, and I would then click on the stay to try to book, at which point in time I was told that it actually was unavailable! Stuff like this drives me nuts in apps. I know this is some complicated stuff between the hotel management locally and the Marriott system etc, but cmon - it’s a Marriott/SPG power house. These glitches should be a thing of the past. Overall tho I do love this a and it works well about 90% or more of the time for me..Version: 9.12.1

Love the new appThis new app is wonderful. It’s easy to book rooms and cancel if needed. Much improved and simple to navigate. Really love it. Only recommendations would be to add a chat function to the Marriott desk, currently you can connect to the hotel by chat which is great, but sometimes you need the Marriott help desk. Also needs a way to add additional names to the room for check in. Sometimes a daughter will arrive before me because we all live in different corners, and I have to contact the hotel each time. Adding an easy way to use any certificate you may have would be another feature to consider adding. Currently you have to call the Marriott desk for that too. Even with all the recommendations listed this is my go-to way to do everything Marriott as much as I can. I love an easy button! And I love Marriott. My go-to hotel whenever possible..Version: 10.7.0

Great app! A couple of bugs since the mergerPlease get the mobile key to work on the Apple Watch ultra!!! Overall, Marriott has done a phenomenal job! The only notes to know about, our the incompatibility/use with the Apple Watch five with regards to the model key - flat out does not work... I travel about 200 nights a year. Doesn’t work. Also over The mobile key works maybe four out of five times at any given Marriott. Most of the front desk people are very humble and honest about it - “ The mobile key either works or it doesn’t work, the digital locking systems have a mind of their own when it comes to using the mobile key”. Can’t wait when Marriott fixes this bug. Will take convenience of mobile check in to a new level!! Otherwise the app is perfect!!!.Version: 10.44.0

Excellent staff, amazing location, great value!Stephanie was on duty at checkin and she was outstanding. Vibrant personality, extremely helpful, and very efficient. Room was large and well appointed. However, I have two complaints with the room. First the mattress was a deep mattress however the bedding did not fit. The fitted sheet and the mattress pad were not designed for the extra deep size of the mattress and could not stay on the bed. The top sheet and blanket were full size linens as opposed to queen size and were not adequate for the bed. The shower amenities glued the wall were not adhered to the shower surround adequately and the conditioner was on the floor of the shower when we entered the bathroom. Most of the conditioner has leaked from the bottle as it had fallen off the wall and on the floor. Checkout was easy and efficient..Version: 10.54.2

App will not respondThis app continues to not be fully tested. Finding a missing stay has two experiences depending on which page you request from; ironically both will not let you enter a stay date correctly. On native page, date dial selection resets to today’s date as soon as you stop “dialing,” and the responsive site won’t let you manually enter dates, and won’t take my selection in the calendar feature. So, that’s frustrating. So now I have to call. Last time I used this, the directions for using my free stay certs did not work, and I could not find a way to use the free stay certs unless I manually called. Highly suggest you solicit feedback on the pages in case something is not working right. There is not enough testing being done on this app, and user feedback would help you to make this a 5 star app in no time, and significantly decrease calls to help desk..Version: 10.6.0

Best service EVER!!I’ve NEVER had any issues with this app or the hotel. The app has basically anything & everything you would need. If the actual function isn’t on the app, there’s more than enough info to find/figure out what you’re needing/wanting to find out in the app. The staff is MORE than accommodating with almost everything! As a nurse who works 12+ hr shifts - the staff was extremely easy to work with & absolutely understood if I needed to add another night’s stay to my reservation, due to inclement weather conditions, & me not being able to message them via the app or call them until the late afternoon. Their check out time is 11:00 am, but they’d keep my room on hold when I asked if that was possible. HIGHLY RECOMMEND STAYING HERE!!!.Version: 10.22.1

A good startThere are a few things I'd like to see for this app: 1.) A full-function MacOS Apple Silicon version, 2.) Filter options when searching the map, to refine by rating (with a precision of 0.1 stars), hotel type (e.g. extended stay), or hotel brand (e.g. Towneplace Suites), 3.) better flow in the booking/search process - particularly on the screen where "rooms/guests per room/dates of stay" are selected. The option to have the app remember my selections on that screen, even if only for ~24 hours, or just the app-use session, would be helpful, 4.) if I click on a hotel on the map, then click "select this hotel", I'd prefer if the app would still allow me to navigate "back" to my original search results (my position on the map). Often when I click "select this hotel", it's just to see the available room tyles and rates. And, finally, 5.) I would appreciate the option (explicit opt-in only, for security), to allow my Apple (or other) watch to unlock my room, independently of my phone - assuming it's connected to the internet by itself. This would be useful for going swimming, when I'd prefer to just wear my watch, leaving my phone in my room. The app is otherwise quite good. Major props to the developers for allowing "select from the map", without specifying any location first. Nice..Version: 10.27.0

Time to upgradeWe love Marriott! We love the new products. A LOT of the non-new products are in dire need of a renovation! We are beginning to explore Hilton in some areas due to a lot of worn Marriott products. Many simple things need immediate attention such as available 110 outlets, available USB outlets, etc. also have always loved the breakfasts but this has taken a turn for the worst: premade breakfast sandwiches that either have rock hard bottoms or are stuck in a plastic wrapper and soaked from the condensation. Instant oatmeal instead of a large pot of homemade. Premade little fried/microwaved eggs that look like toy eggs you buy for your little children to play with. Like I said at the beginning, we love Marriotts so I hope you take this feedback and use it to get back to the basics..Version: 10.56.0

Residents inn Lincoln Rhode IslandI love this hotel! It’s the only hotel in all of Rhode Island with a one bedroom with door plus pullout sofa living room option available. I’ve done my research and I promise you won’t find anything as big as this suite! Very affordable! I’m doing a 7 night stay and it’s worth every penny! The location of the residents inn Lincoln Rhode Island is extremely safe! You’re close to the capital of the state, providence is a 15 minute ride. You’re located within walking distance of a McDonald’s, target, the supermarket and so much more! I love the Marriott bonvoy app, it makes booking my trip simple and I use the app to keep track of my reservations. I book everything through this app and I love getting points for my trips! I love everything about this app and hotel!.Version: 10.51.0

New version of app looks cheapThe new version of the app released looks like it is a discount version of the last app. The last version was wonderful, simplistic, and refreshing. This one is harder to navigate, less welcoming, and less enticing. Still better than Hilton app but has the experience of booking into the Best Western. Risky move for a brand that was drawing a consumer base solely because of its app experience.Version: 10.0.2

Awesome!Great app! Quick and easy to navigate..Version: 9.9.0

Spend 2 hours but still cannot figure out how to book with certificate.Spend 2 hours but still cannot figure out how to book with certificate..Version: 6.6.1

Great way to book a roomBest part about the app is there are even more functions than the Marriott website, like searching through multiple rate categories at one time or quickly and easily seeing elite status details. Recommended.Version: 10.42.0

Very impressedI was skeptical of using this app as a room key, but was very pleasantly surprised by how well it worked. Beyond that, checking in, out and contacting the hotel through the app was quick and easy. I would definitely use this again in the future..Version: 10.34.0

Great stayI was a nice stay at the location.Version: 10.60.0

I'd give it 5 stars except...Great app except that even when signed in to your account on app, if you click on a link or offer in app, it makes you sign in again - which means you must have your account number memorized or go to bother of looking it up wherever it is you have that 9 digit number stored.Version: 10.60.0

Excellent app…simplifies travelI’ve been a loyal Marriott guy for many years…business and personal travel. I have to say the Bonvoy app is probably the most well organized and easy to use app in the travel industry. 👍.Version: 10.60.0

Great hotelGreat chain, multiple locations and price points! Staff always friendly!.Version: 10.60.0

Can’t seem to apply suite upgrades in the app.It used to be amazing, now I am just confused..Version: 10.60.0

Marriott CreekBank locationThis Marriott location is extraordinary as per its efficient kind and accommodating hospitality teams! Rooms are all recently refurnished with top notch kitchens, crisp clean linens and very comfortable layout! All breakfast (super humans again keeping us joyful and flowing) and all other Amenities as promised!.Version: 10.59.1

Easy flexible and convenientGreat app interface and consumer experience.Version: 10.59.1

Best app to travel!!Easy to use, can c/in and c/out from the phone, open the room door, order food, request items! Very well done plus I love Marriott Hotels!!!.Version: 10.59.1

Best hotels everGreat service wonderful people , it about the guest always not the profit! Thanks for being there for us.Version: 10.59.1

Marriot all the way!I can book and alter reservations with the touch of my screen. I use my phone while traveling for most bookings and the Marriot app is the best!.Version: 10.59.1

Unable to cancel in appThe app does not let you cancel a reservation! You need to call to cancel which is a waste of time. Please fix this. I needed to cancel a reservation that was 3 months out. Should be simple and easy instead of jumping through hoops via call centre. I’m a gold member and makes me think twice booking with this brand..Version: 10.59.1

Handy toolI use this tool all the time. It is magnificent..Version: 10.58.1

Checking inI’m a platinum elite member I tried to upgrade my room and they wouldn’t accommodate me. I’m here for five. Don’t seem like they care..Version: 10.59.0

My stayThey have been more then accommodating from the moment we checked in ! Great staff.Version: 10.58.1

Home away from homeAlways my favourite hotel chain to stay at… keep up the excellent work!.Version: 10.58.1

THE APP IS JUNK, KEEPS CRASHING OUTThe worst ever, don’t waste your time..Version: 10.58.0

Client fidélisé!Très bons services dans les hôtels de la chaîne Bonvoy.Version: 10.58.0

Max on the Front Desk is great!!!!!!Max on the Front Desk is great!!!!!!.Version: 10.58.0

Repeat GuestsA repeat says it all. Wonderful hotel, wonderful amenities, wonderful service..Version: 10.58.0

DisappointedAfter achieving a Silver Elite status for more than 5 years, I had my remaining 29,000 points taken away in February 2023. Unfortunately, I received no notification on the removal of points or I would have taken advantage of using the points to maintain my status. We are traveling to the USA in January for five nights and second guessing using a different hotel chain..Version: 10.58.0

Michelle MThis app is very easy to use and we love it!.Version: 10.58.0

VPN problemsHave to turn off the VPN on my phone to us app, otherwise I get a “security error” and it crashes. Very annoying. Once I’m able to open it, it’s fine, easy to use and book with..Version: 10.58.0

Christmas 2023 StaycationGreat experience, relaxing and enjoying. Service and amenities are great..Version: 10.58.0

BugsLast few days can’t check in or check out on app. It gives an error message on app..Version: 10.57.0

哦弟弟试试.Version: 10.57.0

FStar.Version: 10.56.0

BookingEasy Process.Version: 10.56.0

Great layoutEasy and fun to use! Very user friendly..Version: 10.56.0

Room selectionOther hotel app allow you in online check in to select a room.Version: 10.56.0

Marriot AppAlways easy to navigate and book rooms worldwide!.Version: 10.56.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 10.60.0


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