Roku - Official Remote Control Customer ServiceROKU INC

Roku - Official Remote Control Customer Service

Get to know the must-have app for streamers

Use the free Roku® mobile app to:
• Control your Roku devices with a convenient remote
• Use your voice or keyboard to quickly search for entertainment
• Enjoy private listening with headphones
• Stream free movies, live TV, and more on the go with The Roku Channel
• Cast media files from your phone, like videos and photos, to your TV
• Add and launch channels on your Roku devices
• Enter text on your Roku device easier with your mobile keyboard


You must connect your phone or tablet to the same wireless network as your Roku device to use certain features of the mobile app. Some features require a compatible Roku device and may require logging into your Roku account.


Feature availability:
• Voice search is available in English in the US, UK, and Canada. It’s also available in Spanish in Mexico and the US.
• The Roku Channel can be viewed in the mobile app in the US only.
• Some channels require payment, can change, and vary by country.


For more information and troubleshooting, go to http://support.roku.com and
https://docs.roku.com/published/userprivacypolicy/en/us?embed=true#userprivacypolicy-en_us-CCPA

Roku - Official Remote Control App Comments & Reviews

Roku - Official Remote Control Positive Reviews

Best Handy App... Here’s why (Read All)Honestly, I love this app because it’s greatly convenient!!! Probably one of THE MOST convenient and simple apps for free. Like another reviewer said instead of searching for the remote as long as you have your phone (which is most likely all the time) you’re good. As a wheelchair bound disabled person, some people in my home can leave the remote in places I can’t really reach so that’s were this app come in handy, and really in this household the remote generally has the tendency to disappear. So if you have a remote that has hidden legs and likes to go into hiding then the app is great. On a funny and more truthful note, I originally got the app because my sister and I weren’t getting along at the time and she knows every morning I use the tv. For some reason the next morning I couldn’t find the remote and had a gut feeling she hid it on purpose so that I had no choice but to talk and ask her where it was (in which she probably still wouldn’t have helped to be petty). To avoid needing her help, I downloaded the app and she looked confused and shocked like “😳”. I felt like victory with my phone remote 😎😂. I definitely take back what I said about people who used this app were being lazy but it comes in handy for more than not wanting to get up!!!.Version: 7.2.0

Why I love this appI love this app because I don’t have to move when I wake up lookin for my control I just grab my phone and there is my control then I find it when I’m awake and I love not having to move out of my bed it’s like having your tv on your phone and don’t start me on that I can watch my. MY tv in my phone I just feel like my tv is in my pocket or in my purse at any time I need it and I feel important for having my tv in my pocket/purse. I just love the quality no hacking no lagging no need of standing up in the mornings anymore and I love how I just can do whatever in this app involving my tv and don’t start me on the tv the tv is the best quality ever EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER Athens best one EVER I don’t know what can be best than this it just needs to not stop being itself don’t change anything to that tv or ima return all the TVs I bought of you because their perfect just like they are that’s my review 5⭐️⭐️⭐️⭐️⭐️rating ever EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER there that’s my best review..Version: 6.1.4

Great App, works perfectly.There’s one thing that must be said about Roku, and that’s that I feel like this app was made because they knew that their remotes would die very quickly. By that I mean, 6 months into having my tv, the batteries inside the remote actually corroded and ate away the battery contacts inside. I cleaned the inside and replaced the batteries only for it to happen again 4 months later. I was using Kirkland signature batteries the second time. After the third time of cleaning out the remote I noticed certain buttons stopped working consistently, and eventually I had to switch to using the app. The app itself is very useful though, I can do more on it that I could with the original remote. I love that I can just open the app on my phone and not worry about looking for the remote that fell behind my bed in my sleep again. However I have one complaint about the app itself, it doesn’t have a widget. I would absolutely love if I could put a widget on my home screen with 3 buttons, power on most recently used tv, open the remote buttons, and volume up + down. If this feature was added, I would gladly change my review to 5 stars..Version: 7.8.2

Great app when it decides to workI mainly use this for when I lose my physical remote or private listening when I want to watch TV, but not wake up housemates. It seems quite frequently it has stopped connecting to my TV saying that my TV may be in “eco mode” and asks me to “wake it up.” My TV is never in “eco mode” and I’m usually in the middle of a show when this happens. The only way I’ve figured out how to get it to recognize my TV again is to completely unplug my TV for about 20 seconds and plug it back in to completely reboot it. Then it usually works, but will often disconnect during the same watching session. It’s very random, too. Sometimes I can go a whole day without this problem. Sometimes I give up and just watch stuff from my phone because I can’t get it to private listen for more than 5 minutes. I have a strong WiFi connection and my bed where I try to private listen from isn’t far from my Roku TV. I don’t think I’ve ever reviewed an app before, but this needs to be fixed. I’ve looked at reviews from a year (and longer) ago complaining of the exact same issue. PLEASE GET THIS FIXED, roku developers!.Version: 6.0.13

Can’t prevent phone from auto lock?One glaring omission from this app is that there is no option to prevent the screen from auto-locking. That seems like such an oversight of something so essential in a remote app. Imagine you have a physical remote that sleeps and may or may not reload when you want to use it. Behold Roku app. Turning off auto-lock for the entire device just to keep the remote open is really a bad and unsafe alternative. Unfortunately with all the great features this app provides (especially the swipe controls and keyboard) this app becomes completely useless because eventually you will find yourself taking the path of least resistance and just reach for the physical remote. Please please add an auto-lock prevention option. IOS has this capability and from experience it’s relatively minimal effort to implement this functionality. Also Roku doesn’t seem to have an email to suggest missing features, so I’m going to be pessimistic here and assume Roku probably won’t read this and this app will never get this option. I so hope I’m wrong because I really want to use this app 🖖..Version: 4.2.3

Very Convenient When you Misplace the RemoteI was very excited when I found out Roku made an app for the iPhone. My remote is often knocked over by the cats and lands under my wheelchair which makes it hard to find. Or when I misplace the remote which is why I wrote this review since I couldn’t find it and the rate screen popped up. Lol I find it especially simple to use and though I only have one Roku still hooked up it always finds the right one. I’ve had my Roku for several years and was wondering if the app would work. The app works just fine on my iPhone 5. Plus it looks exactly like my remote the one without the channel buttons. If it is possible to change the skins I do not know I haven’t searched it out. I read one reviewer mention it often can’t find their connection that has happened only once I just restarted the app and it was fine. This is one of my most useful and helpful apps I have on my phone!.Version: 4.2.1

Very good but TAKE THE 17+ RATING OFF!!!!!I used to use this app literally every day because the remote was so useful! My roku tv at home is so finicky. It has a sweet spot that is hard to find and I have a shaky hand so it is also hard to keep consistent. But when I found this app it was a game changer. You don’t even have to aim the remote with this app. Private listening is also very useful. I like to have my tv loud, so late at night when I don’t want to disturb my parents watching tv, I can just turn on private listening and listen through my headphones. But with the latest update they added a 17+ rating. Which is super annoying. My mom has a restriction on my phone to where I can’t download 17+ apps. So thanks Apple. Now I have to have an app that is super bobo and doesn’t even have private listening. And btw, this app doesn’t have ads. LITERALLY EVERY OTHER APP ON THE APP STORE THAT IS A ROKU REMOTE HAS ADS. So not only is it super bobo, has no private listening, IT ALSO HAS ADS. Apple make this app 12+ or whatever it was before again!!!.Version: 6.0.13

Can be very frustrating at timesThe app is a great alternative to using the remote, especially if you are someone like me who looses it every 5 seconds. I have the app on a setting to where i can turn my tv on through the app. A lot of the times the remote is not connected so it doesn’t turn on my tv. The main reason I have this app is to listen to the tv with my headphones. A lot of the times it gives me problems and it doesn’t always connect to my headphones or it will connect for a little while and then start glitching later. This app has a lot of problems and its so annoying when I turn on my tv expecting to use my phone and its not connected. I don’t understand why its not connected when i have an internet connection. And also when the app starts glitching is causes my tv to glitch and turn off. And sometimes my tv doesn’t work unless i get up and unplug it and plug it back up again. As i said before, this is a good app and is very convenient, but at the same time it can still use a lot of work in the meantime..Version: 6.0.5

Family Remote(ROKU)Good morning here is my review This app is literally the best when my sister can’t find Our remote to our TV I say calm down because there’s no need to panic because I have the app right here on my iPhone and almost like everybody in my family does and will use it like a lot and can’t find a remote the only reason why I did A review was because I want to help support this app because because I really enjoy paying for movies and watching them even more they have Netflix ,sling hulu,vudu, and more and here is some advice when you go to sleep at night time are you Gotta do is press the pause button and when you wake up in the morning it’s showing pictures of the new movies that’s about to come out like for example big Brother Doctor Who she’s Gotta have it or more or more classic movies so I hope you like it I tried my best my very best have the very best day goodbye...😀😄😁.Version: 6.0.13

Note To App DevelopersTheoretically, a brilliant app. The reality of it is that this app in the year+ that I’ve been using it has upgraded many times, each time seeming to get more and more glitchy...and not really adding anything of great positive change to the app. I’m at the point now where about half the time neither ios device I use is able to connect to my Roku tv and almost always at least one is unable to connect. Yes. I know about unplugging the tv for a few minutes to reset it but it’s rather annoying when I’ve just prepared a meal and I’m sitting down to watch something and have to wait an extra 5 minutes while my food gets cold for the connection to reset. So here’s the message I’d send to the developers: The app, while the other features are cool, is designed to be A REMOTE. If it can’t even be used as a remote then YOU ARE FAILING AS DEVELOPERS OF THIS APP. Forget the extra nonsense until you take care of these bugs preventing us from connecting the remotes to our roku tvs. Thank you..Version: 7.2.0

THIS ISNT TINDER U FOOLS***edit*** I went into the settings to switch my Roku and I saw the option to switch it back to how I liked it, and here I accidentally selected ‘swipe’ mode instead of ‘traditional’ mode weeks ago without realizing :/ I’m a clown :/ I’m sorry roku I love you, baby GET THE NEW VERSION OF THIS OUT OF HERE!!!! Why do you have to swipe your finger to scroll up, down, and across???? When you’re trying to find something to watch or know what show you want it literally takes fifty years to get to it because of how much fingering swiping you have to do. I want the one where you just have to press the button. Every time I try to swipe it it accidentally presses the buttons instead and I have to hit the back button a million times just to find what show I want. This is the dumbest thing I have ever seen. How do I switch back? Again, this is the dumbest update I have witnessed in my entire life..Version: 6.0.11

IPhone remote app for TLC ROKUSo far, this is the easiest, most reliable, user friendly remote app I have used. I tap on the icon, the app opens up, and it works perfectly for my needs. As I am getting on a bit age wise,(physically, mentally I think I’m still 25 sometimes, not always advantageous), I have found using the app on my iPhone 7S easier than the remote itself, because everything is right there on the screen to see, only larger, and only takes a light touch. I have found this to be a very useful, pleasantly reliable and user friendly app. Anyone who happens to have arthritis as I do I believe would find this app very helpful, and find a bit of relief from the occasional difficulty and frustration of not being able to hold that tiny remote, as opposed to the relative ease of holding the iPhone with an easy to see and easy to use interface..Version: 4.2.19

GooooooooooodThat is so good because it means no more half team have to get up and look for the Roku remote every single day when stays Thursdays Fridays Mondays Sundays is a fair day I have to work on I don’t but this app helps you to not have to have to look for your remote every single day this is why I think this app is good you good are you you’re good I’m good are you good this app is the best app so I recommend it I have a five stars rating so this is why I think you should get this app this is the best app you could ever have for the TV remote and iPad it twice iPad is twice and my TV is second so this is why I recommend it so if you’re scared of the dark and you like TV I definitely recommend it to you so me and my monkey will have a safe sleep and no it will come with me what is that your flow to your flow two I’ll be back with this review come back for part two of my review.Version: 6.2.1

Would love to see voiceover supportI am a visually impaired user of this application. I noticed that on the remote control, where the arrows and the OK button and anything else are concerned. Voiceover just announces the word, button. So we have to label the buttons ourselves in order to find out what they are. I would like to see Roku improve this application and have VoiceOver support over all, this app is great to have if you don’t want to use the physical remote. I would also like to see voice recognition put into this for those who have limited mobility. This would also be great if we could use this over our cellular data. Especially for those who have unlimited data. And auto lock feature in the previous reviewer‘s comment I second. But I understand why it’s not here since an iPhone battery can be drained very quickly..Version: 4.2.15

Good app but needs updatesI lost my remote 2 - 3 days ago and I used this app! When I first did. It was okay. The next day I realize you need to have your tv on for the next day otherwise you have to get a remote. The channels are cool though however sometimes you want to watch something and then you have stuff you don’t like. That is just my opinion. I get the thing of it needing to connect. However don’t turn off you tv ever otherwise useless app! My mom bought 5 yesterday. Yes that is right, I said 5 just in case if I lose another one. I have another spare. Sometimes the needs connecting plays for no reason. And is this just my tv but the Roku TVs disconnect the WiFi after turned off for hours. Not even a day! You need to change this. Or make a button to turn it on when not connected. Other then that. It is a good app. Not the best though. If you make this app better. I will regret this message. But for now, this is ridiculous!.Version: 7.4.0

Best Roku App Ever!I never really write reviews but this app so totally rocks I think I need to let others know. So many apps out there are really nothing more than crap but this Roku app met all expectations and more. All I really wanted was for my phone to act as a remote. I downloaded the free app and launched itturned it and immediately a screen popped up which had already searched for Roku debices registered to me. I was asked which device I wanted to use. I selected my living room device and immediately my phone turned into a remote fir that Roku box. I could choose other screens and see what was available to watch on premium channels, what was available on my channels, and a search button. If I only wanted a remote I wasn’t bothered with anything else. Simple. But the biggest surprise was, if I didn’t want to bother anyone else I could actually tap a key and every channel on my Roku was routed to my headset. This cyber key when tapped would immediately pair my Roku box with my Bluetooth headset. I could then walk around, turn up my headset, and chill, not having to worry about neighbors or anyone in my home who was asleep or didn’t want to be bothered. I’m sure there are other features, all of which you can ignore if you only want a remote. Kudos to the maker of this app..Version: 6.0.4

Your a Stupid if you didn’t get the whole package!!!!I bought myself a 75” Hisense LED Rokuflat screen Television for a “Merry Christmas to Me, because I’m Worth It” gift in December of 2019. I wasn’t quite sure about this Roku thing but I thought “what the heck, I can always turn it off and then get cable reinstalled in my house. Well... long story-short... I now have everything Roku makes all the way down to the ear buds headphones. “I’m in love with a Technology God!!!” It is so wonderful to know that I have bought quality products for more than half - Less than $ what even the absolute ridiculous Priced competitors offer and a guarantee that all the accessories are compatible with each-other, while still offering the same if not better quality and performance than the so called higher priced competitors clam to provide..Version: 6.2.0

Private listening doesn’t work wellI use the Roku app on my iPhone along with my AirPods to listen to my Roku TV (TCL) when my wife is sleeping. However, the sound cuts out for a few seconds every few minutes as it is apparently re-syncing the picture and the sound. I have read every troubleshooting article I can find, including Roku support, but I cannot fix the problem. I even listened on my iPhone without AirPods and it still does the same thing. My Wifi signal is strong; no interference from other apps. I am 10 feet from the TV so the Bluetooth signal is good. Cannot figure it out. My conclusion is that the app is bad. Roku has a good concept with private listening but it is simply a poor app. I was even thinking about buying Roku wireless speakers. I am now rethinking that. Signed, a dissatisfied customer..Version: 6.1.5

Held back slightly by interface short-term, immensely after thatThe connectivity to the Roku monitor is amazing, definitely a defining quality. Phone will disconnect periodically if you leave the app open and on for a long period of time, I’d assume to save phone battery. Props for pausing the connection to the tv when switching apps on the phone to decrease background tasks. Interface is appealing, the haptic response when pressing buttons makes sure of that. It performs effectively and does as is required by the tv as a regular remote would. However, it is not really necessary to preserve the layout of the physical remote, especially in the near-future. There is too much potential in viewing entertainment via remote-control to be held back by a design that’s held back by physical requirements. Such a design would make so that however someone interacts with Roku could pivot easily to be compatible with emerging entertainment platforms..Version: 7.0.5

The remote feature WAS better before.The most recent update to this app should be undone in the next. The remote feature was great and mirrored the hand held remote perfectly. But now the remote is pushed up and reduced in size. To make room or another remote button and the channel selection button. You pass the channels to get to the remote so why would I need that? And if I am IN and using the remote why do I need a button to get to where I am. I get that it’s for quick screen switching but really. Seems a bit redundant. Secondly. The headphone feature which was super awesome. (Especially with a child sleeping in the next room.) is unstable now. So I’m scared to use it because after a few minutes it will shut off and the volume of the tv will return to full and that is rather loud when it was silence in the room a minute before. Upgrades are fine but not one that are unneeded, and make the app unstable..Version: 7.0.1

Has some useful featuresI recently received a new Roku Ultra as a gift, with the latest remote. The Roku itself has some useful features, but doesn’t include many important channels like CNN, local CBS, C-Span and several others. But Roku does offer a choice of at least a few other additional channels, and gives access to some recent and past programs from PBS, NBC etc to partially compensate. The Roku App suddenly became indispensable for me for using my Roku because my new “state of the art remote” stopped working after less than 10 days of use. The App does some of the the basic functions of the remote and has proven useful when you don’t have access to the remote itself, but it lacks several functions of the real remote. But it is better in some ways than a cheap, crappy Roku remote which stopped working within a few days. My Roku remote reflects very poorly on the quality of a Roku product..Version: 6.3.5

Not really sophisticatedNice job on the app, easy to navigate and pretty much self explanatory to connect your device(s) to. I’ve not run into any complex issues as of today and have had the app probably 2 or 3 months now . I like it because I’ve always liked using my phone as my remote. I currently have an iPhone that doesn’t have or hasn’t had ir blasters (as far as I know) to allow your phone the ability to be used as a remote without a WiFi connection. Now a days connection through WiFi is the solution. Works great and is a great Innovative app that I’m sure will continue to help bridge the gap between users and technology. I’m really excited and curious to see how this Roku app stays modern and relevant in a constantly evolving technological society. I’m confident that Roku will G-E-D. Get-Er-Done.....Version: 7.6.0

Almost FlawlessSome well needed changes were implemented in the latest update. It is now easier to access your remote and switch TV’s. There is also convenient access to the channels on the remote itself. In addition, there is now haptic feedback when pressing on the remote. Finally, they combined the two styles of using the remote, so you can either swipe or tap. All of these things even though they’re pretty small add up and save you so much time and make life easier so I’m glad Roku is paying attention to these details. The only downside to the new remote is it’s smaller so I wish they made it possible to customize the controls or have a pull down menu to hide controls that aren’t used very much. Overall though, well done!.Version: 7.0.0

I love itI love this so much because we lose the remote a lot. You can never sit down and just use the remote. You would have to use certain angle to use the remote. But now you can sit down on the couch and use your phone and use the app. There are also so many options, like you can play your own music from your music app, show photos and videos from your camera roll and tons of other things. I highly recommend this app. it’s so easy to connect to your TV too. One thing you should do is go to the last page and turn on the setting that says don’t sell my information. I don’t know what they do with it I think they use it for ads but if you don’t want anyone’s playing or using your information I will turn it off..Version: 7.1.0

Great app when it wants to work (Buggy)It’s incredibly buggy every time I go to use it it takes forever to sync to the tv and half the time you have to turn the tv off and back on in order for it to sync. When I’m using it, it will randomly stop and then I have to wait a couple seconds for it to start working again. I know it isn’t my wifi because my wifi can run Netflix, my Xbox, and all of our phones at the same time and won’t be slow or laggy. It isn’t my phone because I have a iPhone 12 pro. Sometimes it you have to click the over arrow a couple times before it goes over while I’m pointing my phone at the screen. It always says I’m in “eco mode” when I’m in the middle of a show, or it will tell me to “wake up Roku” when it’s on and I’m in a middle of a show. When it’s not buggy it works perfectly fine and has no ads which is nice.Version: 7.7.4

Works well half the timeWith my kids constantly losing the remote, this app comes in handy when you want to resume watching your shows. Only issue I’ve been having since I downloaded the app is sometimes not detecting any devices or it keeps disconnecting. Leaving one of my kids with autism in distress while assuming I don’t want to press play. Even though on the device I want to control, no messages comes up stating there’s no internet connection or all my other devices, especially the smartphone that the app is on maintains internet connection. So I am at a lost here with this app. At this point I might as well spend money on a new remote as backup while looking for the lost one. Don’t get me wrong, I do appreciate the work that was put into this app, and may work as intended for others with no issues but for my experience alone it’s not worth the stress..Version: 7.8.2

Free!One of the best apps I’ve used and the fact it’s free just makes it that much better. The remote control alone is a huge improvement from the factory remote that came with my TCL 6 series with all the bells and whistles as far as true 4K and not 4KUHD, which is really in my opinion has worse moving picture than just 1080p because I’ve noticed whenever u upscale something it’s always choppy or blocky whenever there’s medium to fast moving scenes. Then I saw the remote control for the TCL and I saw why they were able to charge 600$ for a HDR TRU 4K at 120fps and a game mode for any gamer at a .14ms lag input at 55 inches when most good gaming monitors are .10ms the TCL 6 series can compete with any TV 2500$ or less in its size for sure as long as u get this app for remote control..Version: 6.1.2

Screen FreezesI purchased the Roku Stick about 1 week ago. Out of the box it worked fine. Then the remote would not respond. Spent an hour yesterday with a tech on online chat. Was able to get tv/remote working again. But this morning it’s frozen again. Roku is to send me a free HDMI extender that may eliminate Roku radio interference from the TV. Don’t know if it will work. Hope so. Here’s the problem-Roku has had “freezing” issues clear back to 2014 that I found. Still problems today. Not good. And if they have a known interface problem with the Roku stick and TV, why not include the extender with all stick sales? Major waste of my time. Also online chat is painfully slow and my original tech was dropped somehow to be then picked up by another tech. What a pain and not a good initial experience with Roku. Roku you can do better and I encourage you to do so..Version: 6.0.13

My experience with the Roku applicationThis app is great, there is just one problem, some of the buttons are not labeled as they should be, there are five of them, the first one is after the home button, and the last one is before the reset button, could you label all of those? Then the problem would be solved. It is in the remote section of the tabs. If that helps. Something like this would really help out a lot, remote forward, remote back, remote left, remote right, and remote confirm, for picking the channel or application you wish to do. Because while I like the voice button, I doubt I could just launch stuff with it alone. You don’t even need to go with what I just suggested, just label it after the remote buttons, and test it to make sure voiceover reads it all..Version: 7.1.1

Awesome app!There’s nothing worse than losing your remote... it’s never happened to me before but I️ did lose my remote on 5/3/18. My boyfriend and I️ got into a huge fight because we knew we wouldn’t able to fall asleep to our favorite show or change the volume from full blast. Then we discovered this app which not only lets you change the channel, select a different app but also lets you change the volume as if you have the physical remote in your hand. Kudos to you Roku... for not only saving my relationship and preventing world war 3 but for also creating an aesthetically pleasing app that solves everyone’s problems. I’ve never left a review before but I️m so grateful to roku that I️ had to... thank you, thank you, thank you!.Version: 4.2.6

Get a 3rd party app.If you want to stay connected to your roku devices. Or be able to connect to your roku devices at all. I have 5 I my house and this app will only connect to two of them consistently and even then it disconnects after a short and highly arbitrary amount of time. It won’t connect to my roku tv hardly ever and when it does it disconnects very quickly or won’t control all functions as it should. Most often it tells me to power my tv on via the app even though my tv is already on and all I’m really trying to do is use the QWERTY on my phone instead of the directional pad on my remote. This app is garbage. Has so many different menus and links to unnecessary crap that it forgets the main point of the app is to remotely control the device. Needs to be overhauled, streamlined, and functional or it’s just taking up space on my phone..Version: 6.0.8

Rockin’ with Roku!How cool is this! I can control my audio/video devices with my iPhone!!! Was very hesitant about purchasing a “smart” device. But, boy, howdy, we are very, very ecstatic about the world of entertainment and/or technology that has suddenly opened up before our eyes! The ease of “pairing” with the tv is automatic, requiring only the tap of the remote icon on my phone. Being a Cold War kid, who was raised with the Jetson’s, Star Trek, and the greatest race in history, the Space Race, (which for y’all young whipper snappers was a race to the MOON!!!) this is just friggin’ amazing!! I hold more technology power in my phone than an entire room of 1960’s computers did back in the day. I know that soon, everything will be connected, and if it’s as easy and enjoyable as this app, it’ll be groovy!.Version: 4.2.14

Needs a new update!I’m giving 3 stars because prior to the newest update, the app worked fine. Ever since the update, I can’t use it. The first night of update, I tried connecting to a tv as usual, and it froze on the device screen. I couldn’t click anything. So I refresh and try again, with the same result. So I uninstall and reinstall, and now none of my devices are showing up at all PLUS it’s still freezing. I have read 15+ reviews with other people with the same problem. I will impatiently wait for roku to fix this bug, then I’ll come back and edit my review. Update: once the new update was installed, the app stopped freezing. It didn’t find my devices like I hoped, but I used the manual connect option and it connected no problem. I’ve been connected to my TV’s since!.Version: 7.5.2

If it worked even half the time, it'd be a great app!My issue with this app is that it needs to be on the same wifi network to work. Ok, shouldn't be a problem, right? Wrong. It takes some doing to establish a connection to any of the 3 Roku's we have, for some odd reason. So when I open the app & a message comes across the screen saying something like 'no device found, please connect to the same wifi network to connect to a device', I enter the menu to choose from the list but it refuses to connect, so much so that my phone offloaded the app for lack of use. I mean, I still gave 4 stars bc it really is a convenient app- the keyboard for typing in passwords is SO great! If it wasn't such a hassle connecting it I'd have went 5, it really is a great app (when it works as intended!)..Version: 7.3.0

LOVE THIS APP! But now I have a problem...I love my Roku and this app doubles that love. Now searching Roku is a breeze and the remote substitute is smooth. And the ability to play the music on my phone through my TV set is a bonus. Love this app. I still love the app but I am having a major problem with the streaming of content in the app on a tablet and since I could not find unstructured support (they have a list of questions and you have to pick one) in the actual app or a phone # I decided to reach out here. Whenever the program that I am watching reaches the first ad the program then returns to the start of the movie or skips straight to the next episode of a sitcom. I am unable to watch anything all the way through. Help!!!.Version: 6.0.11

Thank god for this app!I love this app. My boyfriend and I live in a small apartment and using this app along with the private listening (headphones) feature has been a lifesaver! I like putting tv on in the background while working but sometimes I can’t hear it. That’s where this comes in! Pair my AirPods Pro with phone and use private listening. Look up and see the tv when you want, but since the sound is only coming out of headphones it isn’t bothering my boyfriend who is also trying to work. I just got excited that there is a new version. It looks great and I like how things are organized at first sight. As long as there are no performance issues it looks like this update was definitely an upgrade!.Version: 7.0.0

Love everything except one thingI love this app it’s really helpful in almost every thing except for one thing the private listening it really grinds my gears when I’m watching anime or something and when it’s getting good bam the audio cuts in and out then stays off until I open the app replay 10 seconds and manually turn off restart the app and turn on the private listening again and ether the feeling of what I’m watching leaves or the audio again and I’ve tried a lot of things to find out the problem is but other than that it’s amazing once in awhile it bugs out and doesn’t work at all for a day as well I hope you can fix this issue soon please and thank you.Version: 7.3.1

Great app - can now use Headset!I purchased the Roku TV last year. I wanted to use a Bluetooth headset and was told by BestBuy that the TV was not compatible with Bluetooth. Through the magic of the internet I found this App. Sure enough it has a headset button on it. I connected my Bluetooth headset to work on my iPhone then pressed the Headset button on this app. Voila works like a charm! By the way BestBuy tried to sell me a corded headset for $269. This app saved me over $300. Thank you! Also the rewind/fast-forward setting works better through this app than the actual remote that came with the TV. This app is awesome and very easy to operate!!.Version: 6.1.5

Works sometimes.Only works maybe a quarter the time. Works great when it does.....but takes forever to connect/reconnect..Version: 6.0.5

Works Great.Does as promised simple and easy to use..Version: 4.0.9

Great appApp works great never dissapoints, fast TV connection and turns off and on whenever i need, just wish it would tell me when my tv is on or Off.Version: 7.8.3

It’s okAt least I can control the tv when I lost the reomote.Version: 8.0.0

Remote not centred on iPadThis app works fine on my iPhone but part of the “remote control” is off the screen on my iPad. Hard to control things with only 2/3 of a remote control..Version: 8.0.0

Great appIt always works connects instantly it’s a great app.Version: 7.8.2

Power ButtonI keep turning off my damn TV.Version: 7.8.3

Pretty good, why the wifi requirement tho?Occasionally if there is no wifi i connect my tv to my mobile data. i don’t understand why the app is unusable without a wifi connection since i often use it as a remote. otherwise the app is functional and the headphone listening feature is quite useful.Version: 7.8.2

It’s acting weirdFor some reason it’s been telling me to connect to the internet even thought my phone is on working wifi. It works sometimes, but yeah not great..Version: 7.8.2

GoodWorks so good. i lost my remote and i downloaded this and it connected immediately.Version: 7.8.2

Love itConvenient and easy to use.Version: 7.8.2

UsefulI love this app because my original remote broke so we downloaded this and now we can do stuff I recommend for a broken controller or if there is some weird mafia crap going on for Roku.Version: 7.8.2

Bring back the buttons!I have the strangest looking arrangement of selection arrows. BRING BACK THE BUTTONS! This looks absolutely weird and us hard to use..Version: 7.8.2

RemoteI loose the remote alot cause its so small so when i do i download the a app.Version: 7.8.1

Info buttonAdd abinfo button in the remote section..Version: 7.8.2

Fix connection and add widget supportUsually I’m able to wake my tv with this app, but sometimes I need to unplug and replug my tv for it to connect again. I find myself using the app a lot more then the physical remote so I think adding support for a remote widget would be handy..Version: 7.8.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.0.1


What do you think Roku - Official Remote Control ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Roku - Official Remote Control iPhone Images
  • Roku - Official Remote Control iphone image 1
  • Roku - Official Remote Control iphone image 2
  • Roku - Official Remote Control iphone image 3
  • Roku - Official Remote Control iphone image 4