Premier Agent Customer Service

Premier Agent Positive Reviews

Zillow Premier Agent App👎Although the issue is more closely related to the staff and their practices and procedures, I must express my concern. When I first started using the Zillow premier agent app, I felt that my leads were of good quality and coming in on a regular basis. Once I finished my diet contract with Zillow and began my second, the quality of my leads dropped significantly. I went from receiving leads on homes between $100k and $200k to only receiving leads on foreclosed and condemned homes that were listed for less than $50k. A few here and there wouldn’t bother me but I haven’t received anything worth while in over 3 months. Now the Zillow “care team” keeps coming up with reasons to bill me and extend my contract. I’ve been trying to cancel this advertisement service for almost 3 months. It’s a scam..LcsellsVersion: 5.8.0

Contact details not easy to accessWhen you have a call, the contact info (phone, email) for the new lead are not readily available to see. You typically have to click “edit” on the contact to see the data. Very inconvenient when on a call with them and you are not sitting at a computer. I always like to confirm their phone number when it is a direct connect from Zillow, because leads don’t always have the best phone number entered into their profile..ZYT9?SVersion: 5.8.0

App is okIf you are part of premier agent one thing for sure. You will get leads. You will never not be without that. The problem with the app and not the service is the ability to “pause” for a limited time. This gives the agent the opportunity to pick times when they can accept calls or not and be able provide great service to each and every client. Keep in mind that most agents will want to have control over this instead of the phone ringing every 2 minutes. Like I said it’s a good problem to have but, would love the opportunity to control the flow of calls and be available and ready when they do..@iamrexdakingVersion: 5.65.0

Zillow premiere appApp is helpful when you are on the go like most agents area. Information at your fingertips is really handy. I would love for agents to be able to toggle between leads on/leads off by day and time. There are times when agents are unavailable (vacation, training sessions, open houses, client showings, etc...). It would be helpful to toggle off leads. This ultimately would create a better user experience for the agent and buyer. Leads would only be sent to agents that are available. Better timing, creates a better user experience and more connections for the buyers..Orl125Version: 5.7.0

Lowest price range leadsYep Zillow has decided that they should destroy all the agents in the area that aren’t listing. Not to mention the changes in how they categorize listings. I noticed a new house that came on the market- the next time I looked at the listing it said 14 days. Unethical I’d say. They tell you that they’re going to give you leads and you get the crappiest leads available you know your market and lead price range! It’s time to put your thumb on these folks and Tell them no more!!!!! Not to mention private Conversations that I have had with a rep is being shared with a New companies owner. Sure your company taped it but that doesn’t mean you have the right to share it! The fact is I was told by the owner you are using it against me. I’ve been with your company for 6+ years. Paid a lot and had good success. Even won awords..ButterCup140@!&Version: 5.17.0

Zillow needs a New CTO and Dev TeamThis app is good because it connects you with the consumer...that’s about it. It’s design is horrible and it’s layout isn’t intuitive. UX for the agent/broker is so bad. If I could upload all the glitches with photos and videos it would be embarrassing. Maybe Zillow should invest in the app before it keeps investing in Zillow Offers. This company cares deeply for the end user and the consumer online and buys up companies like Trulia to trash them so it can further drive traffic to Zillow cornering the market while not investing in the agents user experience on the mobile app or web app..Joshua CosenzaVersion: 5.27.0

Price missing on propertyI used to like the ap worked when getting a lead call when you would see the price of the property. They have removed that. I am with a flat rate brokerage company and I can not and will not take leads under a certain dollar amount because I don’t want to pay my company over and above my commission. So I’m going to start looking for another lead generation program..Unhappy camper 1960Version: 5.73.0

Screening leadsA recommendation: enhance the screening process for potential clients. A straightforward question like "are you currently working with an agent" could significantly reduce wasted time and expenses for diligent agents. In the past two months, many leads I received already had an agent who was either unavailable or out of town, leading to unproductive efforts. It's not my ethical practice to lure clients away from their realtor, and considering the amount of money my broker pays for our team to have leads and the substantial referral fees we pay a more thorough client screening would be greatly appreciated. 🤷🏼‍♀️.Xtine510Version: 5.103.0

Excellent source for leads unless near mobile homesBefore I had an area that didn’t have any mobile homes and the price point was low but at least it was consistent. Now we have a high price point area that we never get calls for high price points and only get calls for the mobile homes in the area. It’s literally torture and not sustainable.VrylinVersion: 5.98.0

Over priced for quality of the leads.Zillow charges exorbitant fees for their service and has listings based on old and inaccurate data. I continually have to add my closings manually. They are quick to add a property but there is a disconnect on UC and Sold properties. Many of my leads are generated on UC properties. I also don’t think their database is not current when it comes to agents. There are agents on their list that are either inactive or dead (literally!). I can’t say that the investment is totally negative. However, the leads are inconsistent (like real estate in general) but the ROI is OK, just not what they portray it to be..Redneck GuidoVersion: 5.5.2

Premier Zillow AgentZillow is a fantastic way for me to garner leads; in addition, Zillow has helped me with great tips on how better to connect and serve my clients. Since many people are considering moving to my wonderful state of Oklahoma, I am becoming quite a video touring agent! More than anything, I am enjoying helping others to purchase a house to make it their home!.OK My WayVersion: 5.90.2

You get leadsMy first lead was great, showed the home and we went under contract now for every 5 leads they send me I can put someone under contract. They don’t scrub well I have gotten on the phone and hear well we are working with an agent but they can’t get ahold of the other agent. I have had a lot of people just not show up to their appointment. I get dinged for that and I think I am going to try something else here soon. Nothing more discouraging than my Work With score..Goober1111111Version: 5.62.0

Dropped calls3 times in last couple of days you’ve contacted me with a connection and then hung up/call lost before connecting. I hope I’m not having these calls count against me and am being slotted back into my turn. Not going very well so far in 2023..Preskitt agentVersion: 5.83.0

Making progressThis app does not update in real time. It’s frustrating when I look at the app after I have missed a phone call, even force update and nothing. Then 5 hours later I check the app and all of a sudden those 2 calls show as leads! I can’t weed out the junk calls from real calls especially since all the phone number spoofing is going on! I just don’t even know what to do! I’m even on the do not call list!.InfinityakVersion: 4.34.0

Great FeaturesThis app is great! So many things to help you with clients. Texting from the app is great and it automatically tells the system that you sent a text and what date you sent it on. Same with the call from the app. Easy to add notes to clients and keep on top of everything. Thank you Zillow!.The Busy BlondeVersion: 5.9.0

Premier ZillowI use the App over the website on my computer. I can make calls and texts straight from there without accidentally typing in the wrong number, as well as being able to put notes directly into your clients folders immediately..RealtorRyleyVersion: 4.27.0

Zillow FlexGreat idea, the leads are not all qualified leads and some just want to see homes with no intention to buy it would be better in my opinion if Zillow implement a 3 question step asking if the lead has a realtor, if they are approved and if they are intending to buy whitish the next 90 days..TeslaistheshitVersion: 5.52.0

Leads which don’t want to talkI get “leads” which stated they aren’t ready to talk to an agent. I was told when I signed up that these leads were vetted. This is not true. I also just received a “lead” for a person that wanted help with a place 4 days ago and it stated that the lead did not answer when Zillow reached out to them but they sent it to me anyway. I’m sure this is counted as one of my so called leads..P8treutVersion: 5.80.0

Missed connectionsThis continues to happen. I answer the call ready to connect and say connect but not heard so message repeats, then I press connect and it turns to mute then message says no response from me so they hang up. This is so frustrating and I am losing valuable leads!.Livingontheedge2305Version: 5.62.0

Need a snooze featureI love the app for getting leads. However, there needs to be a feature that allows an Agent to turn off the app or turn off lead generation. I have a full time job and I need to turn this off during that time. Also needs to check for pre-approvals..Jaymac304Version: 4.38.0

DisappointedI would like to skip a month or two of Zillow advertising, as I have had 1 lead in 9-10 Months of paying Zillow because when a person calls they have know idea i am a Realtor..AhitchnerVersion: 5.52.0

New Premier AgentThis is my second week as a new premier agent, and so far I have had steady calls and I am working with one lead as the buyers agents and three appointment schedule from the leads. However I believe that being an premier agent will move my business to a higher level. Thank you!.Just move 1Version: 4.54.1

AdditionThe only thing that would make this perfect is being able to add clients who aren’t on Zillow. If this is already possible and just don’t know about it than it’s awesome!.ChairezrealtorVersion: 5.103.0

Dropped callsI'm Disappointed that Zillow calls me and the caller is not on the line and then the Zillow rep hangs up and I'm charged for a lead. I would like to see a report monthly that tells me the number of actual leads that were connected and that doesn't include dropped calls which seems to be the norm..Top Producer JGVersion: 6.3.0

Truly the best!I absolutely love the Premier Agent app. I have been using it for a little over six months, and it is so easy to use. It allows me to keep up with my contacts, send messages, and recommend homes to my clients..AmysellsatlVersion: 5.97.1

Where is everything?It’s difficult to navigate. I just finished a showing with a Zillow contact who I “met” on the phone 2 hrs ago. When I tried to leave notes about the first showing, I only found another house she viewed on Zillow so we went to see that one too. Now I want to leave notes about the interaction. Where can I do that?? Susan.St Paul SusanVersion: 5.34.1

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Premier Agent Negative Reviews

DissatisfiedVery disappointed with this marketing service. I received 5-6 texts/direct calls through the premiere app that were for curbside delivery. What the hell? Did Zillow post my phone number somewhere for restaurant curbside delivery? I can’t believe I actually paid for that. Also, Zillow does not vet their “leads” at all— I had somebody call me who was checking on the offer they put in on a home—why they did not call their agent, I have no idea. Most of the phone calls I received were a complete waste of time, money, gasoline, and energy. Furthermore I tried for 2 months to cancel this “service”— for two months they continued to give me the run around telling me 1. I couldn’t cancel because it was a day beyond my contract date, saying “I’m sorry I’ve done all I can” 2. Then they ASSURED me it was cancelled for the next month— I was then charged AGAIN for the next month despite 3 interactions with Chaun Dillard, Edward Cornelius and Agent Care <— these people do not work, I have no idea what they get paid to do because there is ZERO customer service being done. Edward Cornelius who is Chaun’s boss didn’t even email me back, the guy was non responsive (great managing buddy!).ChristinemvincentVersion: 5.32.0

The gaslighting was funI recently just canceled my subscription with Zillow. The lead quality was great when they first rolled out their new vetting system. Slowly over time the quality had diminished. Most people calling had already signed paperwork with another agent and were only calling to find out individual property information with no intention to buy. I was in a region with an average price point of $550k. Almost every lead I received would be for properties under $100k with the occasional property just under but never over the average price point. When I would call and report the mobile home leads (which we’re not even supposed to be in the system) they would simply say “thank you for reporting, we will remove the listing but it will still count as a lead”. This would always be followed by a rep stating that I should take more Zillow training courses to better learn how to sell. Just a bit condescending in my opinion considering I had followed their method to convert leads. Over all I would not suggest buying into this as a reliable lead gen. I just barely broke even on my roi..NotAKar3nVersion: 5.27.0

Terrible! Zillow needs a better lead serviceJust to start the connection process is garbage! Poorly illustrated, can’t even see the full MLS number when viewing the property inquiry (last digit is cut off). Many error messages when sending a text or email through the app. Limited number of client pairing and also many error messages during this process. The calendar feature is terrible. The overall CRM is terrible. I would never use it over other great platforms like FUB. 50 percent of the time client doesn’t answer Zillow’s call and zillow says “we’ll get back to you with another lead.” Such a waste of time and effort. I liked Zillow a few years ago when calls were live directly without using this garbage app. If you’re on the road and don’t have 5 bars the app is hard to connect and calls are very choppy. Also lacking leads via text. Many times we are busy with clients and can’t answer the phone. ZERO STARS for me!.TJB080Version: 5.95.0

Not thrilled with this productZillow seems to be a great company with great people, therefore my comments do not reflect any personal thoughts toward either entity. Having said that, this app is extremely glitchy. Many of my texts directly to clients through the app disappear and cannot be referenced when looking back to previous conversations. I change client status’s only to look back a day or two later and the status has reverted automatically. Some texts to clients come through as indiscernible gibberish. On 3 occasions I have received “Zillow Leads” which is my own phone number calling me. Over all, it’s very glitchy and misses the mark, especially for the amount of money that leads cost. It could be really good with some much needed “fixes”.Substandard in SeattleVersion: 4.55.0

Cannot land leads from callsI cannot physically answer my phone any faster and yet I still never get a connection to a lead. I will answer + 1 sometimes before the first ring is even finished and yet I still don’t get the lead - only to be told “Someone from your team has already connected.” Despite this effort, my answer rate continued fo drop with each failed attempt which makes no sense. Clearly, I am answering the calls so why does my rate go down? Is it an an answer rate % or a connection %? Why is this important?…Because I am less likely to be fed future calls if my answer rate is low. And yet, the fact remains that I answering the calls, just not landing them. All very frustrating..AbsjdheVersion: 5.49.0

Needs major improvementsThey don’t pre screen the calls so people don’t even use their real names like other apps do. The quality of the call seems like you’re using dial up internet service. Even with the volume at maximum it’s sometimes really hard to hear. You can’t limit the type of lead such as if they’re looking for a lot versus a home that’s already built. It also doesn’t let you filter out investors or people looking for manufactured homes either. Bottom line is Zillow needs to really rethink how they’re “generating leads” through their site. I should be able to filter out the types of people looking and what they’re looking for..F off lizard boyVersion: 5.89.1

System is broken!!!!Your system is broken. I’ve mentioned this countless times. It asked for updates every single day on every single customer and labels them as overdue even though they just came in. When I complete the tasks it immediately asked me again for the same ones. This is absurd! Continually telling me that customers that are under contract are past their closing date when they are not. This is why agents don’t update your contacts, because the system is broken and it’s a waste of time. Let’s work together to right the ship please so we can all do this more effectively!.RangerRickGVersion: 5.50.0

Doesn’t workThis is the worst app ever. Zillow used to call you directly on your phone. Now they use this stupid Zillow connect app which does not work well. I will get a sorry we missed you notification when my phone never rang or attempted to contact me thru the app. If I do manage to get connected the quality of the call is garbage I end up getting the phone number and just calling the person back directly as neither one of us is able to hear correctly. Once I call them back using the tried and tested cell phone directly the client invariably says “oh wow that’s better I can hear you now”. Go back to using the phone zillow.Dmelhorn79Version: 5.61.0

New App call featureWhile I like the new ability to see the listing that the caller is calling about in the app I am annoyed with the apps inability to connect a call by voice command. EVERY time I have provided the the voice command “Connect” the system ignores and the message options gets repeated. This is causing too much wait time for the customers and often times they have dropped by the time I am able to hit buttons on the phone to connect the call. Please fix the voice recognition feature in this APP! I typically receive calls while driving and can’t keep fumbling the phone to connect calls.Area realtorVersion: 5.41.0

Taking away past sales and reviews for realtors.Absolutely appalled by the low tactics of taking away past sales for realtors and rumors about all of our reviews going away too. I manually added all of mine back a few days ago and they are gone again. When I try to add past sales now it will not allow it. Lowball, dirty strategy to filter leads directly through Zillow by not allowing the public to automatically see how successful an agent is or how experienced they are. I’m glad I have a solid sphere of influence, but this is a new low for the strangers that are moving hundreds of miles away. I’d love to be a part of a class action law suit from NAR which I hope is likely soon. 😊.Sad about stuffVersion: 5.40.0

99 problems but leads aint one- need a better organization setup for clients It is EXTREMELY difficult to keep organized all of the clients I get (who is actually serious and ready to make an offer, who needs to be nurtured, etc.). - need to do a better job explaining to people BEFORE they press the “contact agent” button, that they will be contacting a BUYERS agent. It is not a direct line for people who have agents alreadty to the listing agent just to ask questions. A lot of people think that. - also, need some kind of “are you sure?” or “warning; pending property” alert after clicking the “contact an agent” on pending properties. Those calls waste a lot of time and money. And they happen often. - the back office is boo boo - the system that is supposed to automatically update our sales does not do so. We have to manually do every single one. Isn’t terrible, but not functioning as told..NoThanks48Version: 5.93.0

Could be much much betterWhen trying to add my sold properties to my account it says it was already claimed. Claimed by who? It was my sale. When the leads costs more than most people mortgage you’d expect high quality and qualified leads. 60% of the leads don’t answer. The rest are either agents trying to reach the listing agent or people who already have agents. I even had people looking for homes outside my designated area ACROSS THE COUNTRY. Literally a joke. Had their lead service for 5 months and not a single closed deal from them. Absolute garbage..Dominic PipinoVersion: 5.65.0

Created leads to meet quotaZillow has sent me multiple “contacted you directly” leads and when I have called the number. They said that I called them. Zillow is calling then from our direct number and hanging up so they imitate a direct callback and it counts as paid business. They have clear over saturated the market and they have practically no customer service to help resolve these shady issues! I was told my wait time was 728 minutes when they had two business left for the day! Invest your money elsewhere!.NffbbVersion: 5.65.0

Can’t get my realtor account changed back from lender account!I made the mistake of adding lender to my existing realtor account and unable to change it back to my original realtor account with all of my past sales and reviews. I’ve reached out numerous times and have submitted tickets and see that it says resolved when the issue still isn’t resolved and still a lender account with no way to edit it back to realtor. I’ve tried everything to switch it back with no response or help..Upset realtor 4Version: 5.55.0

Unethical BusinessI’m fine with the changes presented by the world as technology advances and consumer needs change; but Zillow has consistently went against their own word in their business endeavors and always end up screwing over agents... The leads are not vetted at all currently, and I have had more than 60% of my leads already having a Realtor. There is no easy way to report such issues; and Zillow seemingly could care less... I would recommend every agent to steer clear, you’re only paying for your own professional demise in the long run..CartiVenandiVersion: 5.42.0

Terrible Upgrade RolloutThe agent app does not truly broadcast to all agents but instead sends the calls repeatedly to the top agent. The upgrade is terrible in that the enhanced connection call feature does not change anything or add any value whether turned on or off. Some agents have a more simplified way of answering lead calls by simply pressing a “Connection” button while other agents do not have this option but instead a two-step process to answer a call. Bad development! This software clearly was not tested enough before deployment!.TeamnozillowVersion: 5.42.0

Where are my phone contact leads going?Get an automated message of a caller and that I can check the app for their information. I was unable to take the call at them time but checked the app later and found no caller information or even a record of the call.. and can’t call the number that called me back since it’s the Zillow automated service. Oh and my rep and Zillow customer service are closed over the weekend which is when most prospective clients are looking!!.JCfbsVersion: 6.2.0

Awful! Very GlitchyThere is supposedly a direct feed with our MLX, but I it’s definitely got a glitch. I had a listing that went back active 2 weeks ago. It’s still showing pending after multiple emails, calls that go to a VM from both myself and my broker. Finally we had to withdraw the listing and reactivate it. Now it won’t stop showing “Off Market” even though it’s “Active. The app itself just sends you in useless circles...with no actual resolution..Halta22Version: 5.29.0

Call should be better screenedGetting connected with terrible connections. There should be some kind of screening process if the person calling isn’t willing to work or even talk to a buying agent. If they just have questions for the seller or listing agent they should be directly contacted with them and not to us it’s a waste of our time and energy and then makes our working with Rate look low. Screen them before sending them to us..Noname5000000Version: 5.38.0

Lacking too many featuresGreat layout with a user friendly interface but this lacks many features for this to be considered a proper type of CRM. If they could only make this into a proper CRM with various integrations with other systems I would be willing to spend some money on their products. Unfortunately, like many of their products this hasn't been thoughtfully completed for the professional in the field..BostonAgentVersion: 4.34.0

Hard to NavigateThe app is not user friendly!! I’ve been using it daily since Feb 2022 & I still get frustrated trying to navigate lead profiles. Text message threads initiated on my phone do not sync to the website. The app & website need a major overhaul to simplify navigation. I want to be able to quickly reference a profile and move on to actually converting my leads to clients..WAY05Version: 5.72.0

Major security risk to get these leadsBecause the app calls through the app, if you have a lock on your phone, like most people do, you’ll have to unlock the phone to answer the call, or not have a lock screen. And since most brokers that I’ve spoken to make it a race to answer the calls, you’ll either miss calls by keeping your phone safe or you’ll have to take the extra risk to obtain some very marginal quality leads..AmaTxReviewsVersion: 5.95.0

Lazy connection serviceThe reps who connect you to leads DO NOT ask them any questions at all before connecting you to the lead. They don’t ask if they’re working with a realtor currently or even why the lead is calling into Zillow. So, I’ve paid almost $500 PER CALL just for the lead to say “oh I’m already working with a realtor but they’re asleep so I just wanted to call Zillow and find out a quick question”. $500 down the drain right there..TomtkdxxVersion: 5.55.1

Works... sometimesZillow talks about speed to respond being sooo important. I’m sometimes embarrassed by how much I spend on leads only to have an app that constantly doesn’t work. I only get push notifications 25% of the time. Many times when I go on it says I’m not able to connect to the server. I have deleted the app and reinstalled multiple times which usually fixes it for a few days..SkaterrdudeVersion: 4.44.0

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