The CW Customer Service

The CW Positive Reviews

Needs settingsOverall I like the app. I get that contracts limit to the last 5 episodes, though in the modern age of episodic TV having fall finales I wish they would release the early season episodes to streaming services in smaller chunks to let us get caught up and finish the show on the app. However my first complaint / reason for a drop of a star is that unlike other streaming apps, this one maintains the main iOS screen saver settings. When I use my phone normally I want it to lock automatically after a short period of me not touching it ... but if I’m watching an hour long show casted to my TV I don’t want to touch my phone for an hour, and definitely not every 2 minutes. Also, either the setting to go from one episode to the next doesn’t exist or it isn’t obvious / intuitive. Other streaming apps auto-forward too quickly (I sometimes like the music and some movies have post-credit scenes), but to not have the option to skip to next or automatically advance at the end also seems outdated. Other streaming video apps have these issues figured out, more or less, and they seem tome to be things that need to be priorities..Tom_ATCVersion: 3.1.20

Two things I dislikeThe first thing is there are way too many ads. Ok so I get you have to have ads to have a free app, but can’t you make it so if I was at a part after an ad I don’t have to go through all the ads. I mean every 6-12 minutes there is a series of 6 ads and not even different ones. Usually they are almost exactly the same as the last series of ads I watched. It’s soooo annoying. Second thing is that they app only has the last 5 episodes of the tv series. So if I want to watch a new series that has 10 episodes I have to find the first 5 episodes on other apps or websites and it’s quite annoying. I usually end up using other apps/websites instead of this one for these reasons. I know you can’t get rid of all ads and maybe you can’t even make every episode of a show available but it would be nice to not have sooo many ads and at least AT LEAST the 10 latest episodes of a tv series. I suggest to only use this app if you have patience for ads and you are on the lasted 5 episodes of a show. So honestly only download this if you don’t have another app that has your favorite shows..B:Version: 3.0.15

Awesome App! Free with commercialsI REALLY LOVE this app!!! If I miss the CW tv shows I want to watch the night before, I can watch them in this app for quite a while after they air on tv before they expire from the app. And it being free just for the normal commercial breaks that the regular shows have is AWESOME!!!!!! I can totally watch commercials if it means a free experience to be able to watch my shows if I miss them when they air!!!! I’m currently addicted to Supernatural and have been since it began airing. Sometimes it’s changing schedule from season to season makes me miss an episode here or there. This app allows me to watch or rewatch an aired episode from the night before to keep up with the story arcs with my favorite CW show! It usually allows a week to 3 weeks or so to watch an episode after it airs. Then it will expire from the app. And since I don’t have much money to pay for a service AND my cell phone, I REALLY appreciate that it’s free, just for the trade off of having commercial breaks build into the show! I can totally live with that!!!!! THANK YOU CW APP!!! 💖.Ablest gabbleVersion: 2.15.0

Current issuesThe app frequents issues with your Ads. Sometimes the Ads will run over the show, and I will miss 5 minute increments at a time because the ads play simultaneously and do not pause and start the show. This is a technical problem, but I also have a problem with the ads themselves. I have no control over the ads I see, and your ads often make me uncomfortable and even am often repulsed, as they deal with many thing completely irrelevant to me or expose me to topics that gross me out. It ruins the interest in your shows and the amount of time I am willing to commit and the more it occurs, the less I feel secure in your app. This can and should be remedied by allowing users to elect content of sponsors, or choose from a list of preselected topics at the very least. I honestly wouldn’t even mind seeing the same previews on repeat, so long as I do not have to see the rest of it at all. This allows you to better improve your demographic information as well, so I don’t see why it isn’t already an option, at the very least when you set up the account..Aria RiopolosVersion: 3.1.21

Okay, could be much betterI am fine with ads, if I wanted no ads I would have just gone and purchased what I want to watch. However the ads need to be quicker maybe 3 min max, and change it up, the same ad 10 times in one 40 minute episode (I’m exaggerating) is hell, and makes it seem even longer. Please fix programming or whatever, I am never sent back to where I was watching when I hit continue, sometimes it won’t let me hit play when I answer a text. It’s obnoxious and I have to restart the app. ⚡️Overall, I like the shows they are great, for me the quality of viewing is great. I think that considering that this is a free app, with free streaming of the most recent episodes of shows, that others should cut The CW some slack. Yes there are issues that can be fixed/improved, but over all very good for free. For other viewers I recommend watching shows in one sitting, or remembering the time you stopped watching. For The CW I recommend fixing some of the glitches of your app, but great job, on the shows concepts, I love the plots..LiaxeVersion: 3.1.4

It is free butThere’s definitely issues but it’s a free streaming service so we can’t complain that much. Sometimes it’s becomes very blurry , commercials are very long, there’s no resume button so if you stop streaming and then go back you have to remember where you stopped or just rewatch the whole thing. Which is sometimes easier because otherwise you’ll watch like 6 minutes of commercials before you get back to your spot. All that I can deal with. most recently I’ve been having a new problem that’s never occurred before. I stream to my tv thru my chrome cast but now as soon as my phone screen locks, it completely kicks me off. Which is like two minutes. I can’t minimize the app because the same thing happens. I have to reconnect and start all over. Not an issue with the internet or chrome cast because Netflix/Hulu work just fine. This maybe started last week. I like a lot of the shows but trying to keep my phone screen active on the cw app screen for 50 minutes is a lot of effort for no reason really, even for a free app..JdkdhruepwsbdgeVersion: 3.1.6

Apple TV bugI don’t know which version the bug occurred, but there is an option to skip the credits and roll into the next episode, as watching several in consecutive order, and it seems the audio track continues to play, while the video bumps to the next episode. Once the previous episode ends the track, the next episode begins, along with the audio track for the new episode, so ends up with a fairly garbled track, although there are two distinct tracks playing on top of the other. Otherwise, as we have a busy life, this is a great alternative to watching my DC shows live-play, as I can catch the last few weeks’ worth, as time allows. This occurred a couple of months ago, and was just figured out to be what the issue is that is occurring. I have not, as yet, tried to reinstall the app, but it has been occurring on both of our Apple TV modules, so not sure if it was a glitch that just hadn’t gotten bumped out by a bug fix or if it’s just never been noticed by anyone else..PinadenVersion: 3.0.15

Great But to Many problemsI like watching the CW but there are way to many adds. If you click the skip button more than 3 times it fast forwards until it hits an add which is so irritating because you have to watch the adds and can’t even go back while the adds are playing. Now there are a lot of good shows on the CW but you can’t watch them all for example with The Flash and DC Legends of Tomorrow series you can only watch whatever is in that season but I don’t know if it’s just me. Also at the very beginning there is an add it would be great if you can move that into later in the video. I know since you don’t have to pay for the app you rely on adds to make money but can you make it to where you don’t watch the same exact add 14 times in less than 30 minutes please. There is also a problem with the timing of a show because it dose not account for the adds it has. Otherwise this is a great app I am not trying to downgrade your app these are just suggestions. Thank you for your time and for reading this comment if you do..CargamesmithVersion: 3.1.21

Great app but is the expiration really necessary?I think this app is great when you can’t watch it on TV and it works wonders if you have the time to watch them before they expire. But, if you don’t then you have to wait for them to come out on Netflix and especially with shows that conjoin such as The Flash, The Arrow, DC Legends of Tomorrow, and Supergirl you can’t watch the episodes in order because they’re gone. Or watch the episodes in general, really. Another thing is that if you miss a period of time because you got busy then you may have watched episodes 1, 2, 3, and 4 but now it’s on 8, 9, and 10 and you can’t go back. I just wish that The episode season expires so that way you could watch them all and not have to worry about a time constraint. I have times where I get so busy that I can’t watch them so I have to just wait for them to come on Netflix which could be months and it’s functional but I just wish that for better access and convenience the episodes wouldn’t expire..FallonmaihaVersion: 3.1.4

Great AppThis app is great. I don’t really have time to watch my shows on The CW, always working. So I come to this free app to watch all my CW shows. I’ve been watch channel 56 all my life, since the mid 80,s. And it is my favorite channel. It used to have all the good cartoons in the early times for kids and in the evening times, the dramas. Gilmore Girls, Smallville, Dawson’s Creek, Buffy, Angel, Supernatural, Fresh Prince, Tiny Toons, Anamaniacs, VR Troopers, Arrow, The Flash, Legends of Tomorrow, Supergirl, Marvels Shield, Constantine, Charmed (old version), and so, so much more. I recently had the playback error and it made me stop watching for a bit, but I did write to the CW Support team and after a couple of days they fixed the problem. Haven’t been on to check to see if it works yet but I am confident that the problem has been solved. Many other apps would have you jump through hoops just to fix some problems and sometimes they never get fixed at all. But CW, in a timely manner, they went ahead and listened to the people who downloaded this fine app and fixed the problem. In conclusion, The CW app will always be my #1 app, my go to app, the best. To The CW Team, great work and keep it up. Not many support teams are great like you. I do appreciate all that you do. I don’t usually write review that much but I will express my love for The CW any way that I can. Thank You, X.XaaM3Version: 3.1.3

A lot of simple fix issuesI feel like the app developers never actually used this app after making it. There are a few issues that are so simple to fix it seems odd that still years later have not been addressed. For instance, when you search a show it pulls up random episodes instead of pulling up the entire shows page with all the episodes. So in order to get to the episode page you have to find the show on the main page you can’t search it. Then if your watching a show there is NO option to go to the shows episodes. So then you have to go back to the main page and find the show again! It is extremely irritating. There is no option to save your favorite shows. This app is not user friendly. They show the same commercials over and over and over instead of showing different ones. Drives you insane..CandyJoHVersion: 4.2.2

Just feedbackFirst, I would like to say that the new update is great and I am not having nearly as many stall outs as I was. So, Thank you. Second, I am one of those that won't pay for more than one streaming service at a time. Well, I only carry one, Netflix, consistently. Which has hither to carried CW shows, but I read that is changing. Every once in a while I will pay for a second for as long as I am watching the series. Then I dump it. However, if I could get access to all of a show's seasons and episodes via the CW app, I would be willing to pay for it and carry it regularly. It is the only channel in which I watch nearly every show available, and I have a schedule where it is difficult to keep up with even the five episodes available to me considering I geek out on so many. Anyways, thanks for listening ad have a great day..MamaSnowflakeVersion: 3.4.2

Remove censorship bleepingI literally just started using the app 10 minutes ago. There’s a new series called Dead Pixels that I recorded on DirecTV but that version bleeps out cussing. I was really hoping that this app wouldn’t or at least provide a setting that would allow me to toggle it. No luck that I can see. I’m giving the app the benefit of the doubt by starting at 5 stars and removing 1 for the above issue. I’ve heard there are too many commercials. Like I said, I just started so I don’t have an opinion yet. While I completely understand the need for them (especially for a free app), the frequency and quantity of them should be reasonable or I’ll lower the stars further. IMHO a viewer that doesn’t have to pay to watch should have to endure commercials but no more than 10 min for every 30 min of entertainment content. You spread it out how you see fit but more than 5 commercials in a break is way too much..HLC7560Version: 3.2.0

I like seeing my shows whenever......BUTI do like having the opportunity to see my shows whenever and wherever I want but I wish the app would be better at keeping track of where I am in a show, for example I watched a episode of arrow and watched almost all the way through then had to do something eles so I stopped and got back to watching it a couple of hours later and the show thought I was only 6 mins in instead of 40 and I had to watch 4 commercial breaks in a row and the exact same commercials I already watched and then there was a time I did the same thing (watched a show stopped and went back to it a couple hours later) and it kept Where I was but when I got to the commercials I watched them and then I was 7 mins behind instead of right after the commercial break I just watched so I had to watch the exact same commercials again that I just watched.GgdchgbhVersion: 3.0.15

Quality of life issues - Otherwise great app!I get the advertisements, I also understand why you only have the last five episode for each show. What is a bit annoying about this app is that certain quality of life features are absolutely terrible. Pausing and resume playing can be a bit buggy and actually force you to the start of the episode which “forces” you to watch another advertisement even if you just watched them. It asked me if I want to turn on push notifications so I said yes but now I realize there’s no way to just select the show I want to watch (The Flash) I guess this means it’ll notify me every time a new episode is added on the app? That’s quite annoying and I’m just gonna turn those off instead. The advertisements are not overly egregious because it’s honestly just commercials like if you were watching it on television, yes it’s annoying but at the end of the day that’s how all TV is. If you don’t want advertisements wait for the entire season to come out on Netflix... Other than a few QOL updates that should be added this is a great app for those of you who are caught up on your favorite CW show and want to remain up to date throughout the season. 4/5 Stars! Edit: After seeing all of the updates you roll out almost each month I think this app truly deserves the 5/5..WinsorvVersion: 3.1.11

This App is Great!I REALLY love this app. I use it to watch Riverdale and other of my fav shows! I like it because you can change your setting to what u want. For example you can make it so the app will send you a notification every time the show you request to get notified airs! There are so many shows on there so there is a lot of variety! I Think that this app is great if you don’t have Netflix or if you don’t use cable. You can also connect it to your tv if you don’t have cable and watch your shows from there. And the best part is...it’s totally free! There is no payment needed and that what I was most concerned about when I was getting this app. Bit that wasn’t the case at all! If your thinking about getting this app or any app that your want to watch a specific show on, I DEFINITELY recommend this!.Zoeydenise_Version: v2.14.6

Love app but…🥰😒😕Wish they would have all seasons.. There were shows I would have really liked to watch but they only have season 2 or 4 or 3 or something Not season 1.. Why would anyone want to watch season 2 before season one especially if you’ve Never seen the show? It’s like yay finally found something and something cool Oh wait but they only have season 2 no season one… Oh well back to searching…😒😞 Also it’s so disappointing Finally finding a really cool show to watch and they actually have season one you watch it it was Awesome than finish it to find it’s yet another show to be canceled for a second season left off on a cliffhanger.. Can you plz get more shows in with All seasons ones that weren’t canceled left off on cliffhanger??? Plzzzzzzzzzzzz🥺🙏 Also there were ones that said season 1 under the pic but no way to get to it if it’s there….LunaRipVersion: 4.1.1

Awesome way to watch but still things to work onI love this app I’m fact I use it almost every day to watch riverdale. I absolutely HATE all the ads. There is really no point for them. It gets kind of irritating when your just getting into it and boom there’s and ad and Ik your probably like it’s just like tv but I’m not here to watch tv if not for my friends wanting me to watch this so much I wouldn’t even be using this app and I would wait for it to come out on Netflix. Just saying if you took off all of the ads I feel like your app would get a lot more use. And then something else that makes me mad is when you get tired of watching and you leave the app and then come back later and it gives you the resume option is sometimes doesn’t go back to the right spot and then it’s super irritating because it’s super hard to get back to the right spot. That’s all folks😋.Jackjackjack💩💩💩🙊🤑🤑Version: 3.0.15

Doing great! Please add a sign in :)So I absolutely love this app because I watch almost every show on the CW. It has come to my attention just recently that if/when I change devices, where I left off is not saved. That is because I do not need to log in. I use to think not logging in was great but as a single mom moving from mobile phone to different TV’s through out the house. I’m now forced to watch my show on one device at a time but I still forget where I left off. I think it would be best to add a sign in and once we log in we are forever logged in until we log ourself out. I think ppl will love the app much better being able to watch on multiple screens without having to watch half the or all over because you don’t recall where you left all. Other then that, have been using this app since Jane the Virgin started 😊.Rai ReyesVersion: 3.1.15

Why?So I recently downloaded the app today because my friend (who also loves Riverdale) told me about it. I opened the app and easily figured out how to work it. I would give the app five stars but because of the following reasons I can only give it four. 1: Only latest episodes?! I noticed that Riverdale and all the other shows only have the most recent five episodes. This makes me very upset because I finished season two on Netflix and I don’t have The CW on my tv. I was going to watch the full season three, but there is only episode 5-8. I really wish all of the episodes were there and personally can’t wait until Netflix has the full season three. 2: Only season 3?! Again like the last reason, the options of what episodes to watch is very limited. For someone who is new to The CW shows and doesn’t have it on their tv, I would tell to come to this app but when I noticed this I thought again. I feel a bit bad for giving this app four out of five stars but it is deserved. Netflix is a more reliable source than the channel’s own app. All I am trying to say is that, this app should have ALL the episodes for EACH season of all the shows on here. Thank you for reading and if you are one of the developers I hope you fix the app. Thank you.Vdisjbddhjxus:1Version: 3.0.15

Amazing but..I love this app. I love the schedules and things like that. But it could be better. I normally like to watch The Flash on tv in the mornings. But, it always says I have to check my connection, even after I do it’s still not work. (Basically I can watch in the mornings). Secondly when you have to stop watching an episode and continue later, it only saves the spot you were at 50% of the time. Third of all, there are WAY to many adds. I was watching with my friends and that’s their complaint. Also you sadly can’t exit the app without it not saving while playing adds. I appreciate you getting this far to my horrible review. And I’m sorry for making it all about the complaints. But other than that that’s really all I have for you. This app is AMAZING and I don’t want to make you think it’s bad. But like every app there are some bugs..Intelligent Investor 2k15Version: 3.1.4

Can you fix the glitchThis app is amazing because it offers free streaming on most of the shows I love to watch and its free and everything which most of the streaming apps these days but the only problem which is a mayor problem for me is that it glitches a lot and also it always stops in the middle of the episode to say that “the playback has stalled out” I don't know what it means and i cant watch not even 10 seconds straight before it pauses and says the thing about the playback thingy and it really annoys me because it stops soo much and it suddenly shuts down and leaves the app. I don't know if its mu wifi witch is really slow or that i use a vpn ti watch since I live outside the states but can you please fix it. Its so cool you stream for free on the app but if the app doesn’t work on its fullest how am i supposed to watch it and enjoy the episode im watching.ѕмιley donυтVersion: 3.0.15

Amazing only 1 problemThis app is perfect and I love it. I’ve used this app for a year or so and I’m in love. I used this app so I can watch the episodes of my favorite shows and I didn’t believe it but it’s amazing. This app has the 5 latest episodes in case your a little behind and you don’t have to wait almost a year for them to come out on Netflix. My only problem is that there is so many ads. Every almost 10 minutes there’s about 5-6 ads which adds up to an extra 10 minutes to the show your watching and it gets boring and there should be only 1-3 ads but other than that this app is perfect and I use it every day on my phone and tv. Thanks for reading if you made it this far and I hope you download! Xoxo.Golden HelperVersion: 3.1.4

Could use some improvementOverall, I enjoy the app. It’s a nice way to catch up on shows when I don’t actually have the CW channel. However, the past few months I’ve been experiencing a really annoying setback when watching episodes. When the episode pauses for commercial, I’m never taken back to the episode once the commercial is over. The screen just freezes and I have to exit out of the app and use the “continue watching” feature to pick up where I left off. Even then, I’m rarely taken back to the same part of the episode where I left off; I either have to rewatch the whole commercial break again and repeat the entire process, or I’m taken 10-15 minutes farther into the episode than where I left off. Makes watching very time consuming, tedious, and just not enjoyable honestly..JustcallmeannonymousVersion: 3.1.4

A Great StartFrom a video playing standpoint, this app works great. Perfect quality with no buffering in sight. The problem is in the interface itself. When you start the app, it’s only in portrait mode, yet when you start a video it goes landscape. Why not just have everything in landscape? Once the video begins playing, you’ll have all the information across the top of the screen stay visible the whole time. It seems like a small thing but it’s insanely distracting. I’d suggest following the path of all the other video apps and have only the video be on screen. It also doesn’t help with the battery usage while watching something. I tend to average a loss of at least 20% with each video. Good luck binging something. There’s a lot of potential to be one of the best video apps, and a truly free one at that..Alden F.Version: 3.1.4

I ame using translation writre i hete it so but nugetsI just got to the point in my head and now my mom was a day and a half ago and it was a great night and a lot of fun and a couple of days of my birthday and a few years and. And a total waste to my phone to a friend of a computer a good thing and it is so good to me it was so nice and a big. And a bunch to do and all of my work to be a part to do my hair so my dad and my sister are going out and about my car so my parents and my mom is a,beautiful one so I bought my mom and my kids so my baby was my first so I had my daughter so my sister was born so badly so because before but by being back but by back but she is my own and I do it for my mom is..NoviscosciadookidfghtiyadenaVersion: 3.1.21

New Issues..This is a great app to keep up with some of my shows since I don’t have a TV. I’ve been using this app for a while now and just recently I started getting this error message that pops up when I’m watching Riverdale. I don’t know if it does it on any other shows because I only watch Riverdale and Supernatural and Supernatural hasn’t had any new episodes recently. It will say Error: playback has stalled out. Then I have to exit from the show and press play again and then after a few minutes the same error pops up. I tried exiting the app, removing the app and reinstalling it and nothing it working to get it to play without that error. Without that error though, the app is great and I’ve recommended it to several people..Shi🤙🏼Version: 3.1.0

Bug issue with the app (Open twice to start app)I just wanted to let you guys know. I don’t know how many people are having this issue but my iPad will not open the app the first time. It just freezes on the “blue-green” background for your logo when it starts up. I have to close it and restart the app for it to open. Other than that I love it. (Also in the newest iPad update you took the landscape view away and now it has to be portrait 😭 (which just stinks for picking the show like arrow towards the bottom of the list). Those are my only two complaints. If one of the developers is reading this thank you and please fix the first problem (which is the more important in my opinion)..Operations mgr miracle workerVersion: 3.0.15

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The CW Negative Reviews

Horribly bad orientation controlsThis app is incomprehensibly bad, at least as far as how it displays when holding the iPad in different orientations. For starters, when you open the app, it only supports portrait orientation, with the home button at the bottom. Now let’s be clear about something. We are watching a video, the only way to watch it is in landscape orientation. And that is exactly how the videos will play, but before you can watch them, you have to browse the selection screen with iPad held upright in portrait orientation. That is incomprehensibly ridiculous. Why wouldn’t you want to browse the listings in the same orientation as you are going to watch them in? As it is, the iPad is often easier to hold in landscape orientation. And it’s not like there isn’t an existing CW app that is used exclusively in landscape orientation. Hello Apple TV! But this gets better. Sometimes I have to have my iPad in landscape orientation with the home button on the left side, so I can have it plugged in while I’m watching something. And while the actual videos “can” play oriented correctly regardless of which side is up, when you pause a video, it will resume upside down if your iPad is held (or on a stand in my case) with the home button is on the left. And of course, when you exit a video, the home screen for the app is sideways. You would think the developers of The CW app have not actually used it themselves. It’s just that incomprehensibly absurd in the way it works..$1K MasterVersion: 3.1.4

Incompetence at its finestI downloaded this on my FireTV to watch Dark Matter. Great show, terrible app. Watched several episodes the first time. I went back in and it had me starting episode 3, I was pretty sure I’d watched it already but I’ve seen the whole series already so I wasn’t sure. Watched through episode 5 this time. Tonight I come back ready to start episode 6 and it’s got me on episode 3. Don’t get me wrong, I love the show and am currently rewatching it but seriously they can’t accurately track what I’ve watched? You literally have one job, to stream entertainment correctly. No biggie, I’ll just exit and go to the proper episode. Guess what? You can’t do that from the show, you have to exit out and track down the series manually. The developers who created this app seem like they were bribed by rival streaming services to make a functional but annoying and stupid app designed to drive customers away. I would like to be watching Dark Matter again instead of writing this review but unfortunately after one episode tonight as the next was starting I got an “Ooops, try again message”. Spoiler alert: trying again did not work. I gave the app 2 stars but this are both for content, the actual app deserves zero stars. Garbage!.Tsfletch72Version: 4.2.2

Barely works, but at least it’s freeIt’s wild that such a large wealthy company can have such a crappy app. The constant buffering brings me back to my 2002 dial up internet days. I guess I should be grateful the app doesn't include that screeching dial up noise. Oh, speaking of noise… the commercials are significantly louder than the show, so I have to mute them if I don’t want to play the up-down game every 5 minutes. If I try to leave the volume at a happy medium so the commercials are more bearable, I can barely hear the dialogue of the actual show. But wait, there’s more! The closed captioning is out of synch, sometimes by several minutes, so it’s no help at all in trying to catch what the characters are saying while keeping the volume low enough to avoid being startled by the extremely loud commercials or even the in-show music. Did I mention that the music in the actual show is also super loud? So I’ll have it turned up high so I can hear the dialog, then it cuts to a scene in a nightclub and I have to scramble to grab the remote to turn it back down to a reasonable level, but then the next scene is dialog so I have to turn it back up again. The whole point of watching tv shows is to relax and chill, but trying to watch anything on CW is just exhausting and frustrating. Sigh. At least it’s free..So done with facebookVersion: 4.0

Great content, but the app is badly designed, especially on the iPad.I love the Arrowverse shows. That’s the only reason I watch CW shows. I’m glad I was able to watch the Crisis on Infinite Earths series without having to resort to a less than reputable streaming site, but the app makes me really want to again. The iPad version of the app only allows you to browse in portrait, but goes to landscape when playing a video. It does not, however, let you switch landscape orientations. The ads are also extremely annoying. I get they need ad revenue to continue making money and the shows, but play some different ads. Don’t play the same set of 3-5 ads for the whole episode. It’s also very buggy when it comes to resuming an episode. I already watched your annoying ads. Don’t force me to watch them again to get back to the point I was at. Sometimes it will even start me back to the previous part of the video I already watched before the ads. Then I have to skip back to the point I was at only to be shown the exact same ads! People want to watch the content legally, but the lengthy repetitive ads and bugs make you want to go find it elsewhere for free with no ads. Fix your app!.Techfreak23Version: 3.1.17

Too many constant glitchesI enjoy being able to watch my favorite shows even without having Cable TV but it’s truly a pain when I constantly have to exit and enter the app in order for an episode to continue playing because in the transition from ads to episode it just completely freezes. Sometimes there’s discombobulated audio in the background and sometimes even when the visual seems to be working (including not in transition from as to show) the audio just cuts out randomly- with or without headphones. Whenever I stop watching something and go back to the app later, it starts me way earlier in the episode than I was and I have to watch a bunch of ads (that I already watched) in order to get to where I was. I understand that commercials are like TV- but if you’re going to have commercials like TV please have them transition smoothly into the rest of the show. Sometimes my play and skip buttons won’t work at all and I’ll have to completely exit the app and start the episode all over. This app could be great but it just malfunctions constantly..HijadeDios_ygVersion: 3.1.4

Technically does the job, but shoddily and amateurishlyIt’s all the little things that drag this app down. There’s no way to make it full screen on the newer iPhones, the CC button seems unfunctional half the time, there isn’t a way to pick the quality of the video, you cannot see a timer to tell you how much time is left for the ads, you can only fast forward or rewind in 10 second increments, the overlay with the pause symbol is way too big, the video takes an eternity to load compared to other streaming apps (try to skip forward or backwards and have fun waiting at least those 10 seconds in real time), you cannot view all the episodes at once and pick from them, and the video will sometimes just turn to an all grey screen (fixable only by reloading the video altogether) if it is interrupted in certain ways. While it still technically lets you watch the shows (which is why I go 2 stars instead of 1), it is shoddy and amateurish in how it does that. Quality control must have been nonexistent in the process of developing this app..Travis Jarrod SmithVersion: 3.1.9

Missing episodesI came to this app because The CW isn’t streaming the previous episodes of season 4 of Riverdale on tv, so I watched episode one of season 4 but since they don’t have a lot of the episodes I had to search the web for episode 2 and I couldn’t find it anywhere for free so now I have to wait for it to come onto Netflix and since I live in the US I probably won’t be able to watch it for a while. Also there are a ton of ads, I get that you have to have ads in order to have a free app but seriously six ads every 10-20 minutes that’s pretty unfair. I really just want to watch my favorite show but since The CW isn’t showing the previous episodes of Riverdale and it won’t come to Netflix for a while AND this app is missing episodes I only got to watch episode one of season 4 and now I get to wait for it to come onto the US Netflix. Overall I feel they should include all the episodes of the series on the app and add the next one when it comes onto The CW on tv and that they should lower the amount of ads..Bob Vans vans refrigerationVersion: 3.1.17

Recent Update Ruined AppThere are several shows on The CW I like to follow (Arrow, Flash, 100). I recently learned a another CW show that I’m really enjoying, Penn & Teller’s Fool Us. It’s a great show. I found that the App has Season 2-5 available. Problem is, the new App layout starts you on the most recently aired episode and to go back to older episodes you have to scroll to the right one episode at a time until you reach the one you want. Then after watching the episode, 80% of the time it does not take you to the next episode but requires you to choose the show from the home menu and then scroll through the episodes again. The old layout made it much easier to get to older episodes. A drop down menu fit selecting episodes would be great and having a more consistent “Up Next” episode after the one you watch finishes is desperately needed. Finally the Continue menu to continue episodes had many episode listed that I’ve already completed and I can not remove episodes from the list..VanHeathVersion: 3.0.9

Bugs NEED to be fixed•I downloaded the app like a few months ago and it was GREAT, now whenever you watch a tv show and adds are going on you can’t even pause the show so you can take a break, you have to sit through the adds and then pause it when the show comes back on because if you close out of the app while commercials are going on you can’t resume where you ended you would have to start the show all over again. •Another thing that is bothering me is when you close the app and the continue or restart but comes up it just takes you to the same exact place and when you just try to scroll all the way to the beginning it plays the show for 5 seconds and then says “Error: Playback has stalled out” and it kicks you out and it keeps doing it whenever I try watching a show. •If you want to watch a show without getting interrupted with stupid stuff like this I would NOT recommend this app, but I don’t know if it’s just a bug or what but it’s so annoying..Amazing girl 7Version: 3.1.0

App gets out of sync at every commercial breakWhen casting from this app to a Google device, I’ve tried with two different models, every commercial break audio comes in early and the last minute of each scene is playing without sound while audio from a commercial plays and then the show audio comes back in during the out-of-sync commercial, and then the show starts again but a minute after the audio and it’s not rewindable because the app says it’s still an ad and it’s counting down and it says there’s 2 or 3 minutes left in what the app thinks is an ad. You have to close the video and start it over to fix it because even when you hit resume it goes back to the beginning and then fast forward to where you were because it doesn’t register where you were in the video when you were casting it and if you miss you have to watch the ads again and there’s a chance the audio from the show is going to come in early even when the commercials are in sync when you restart the video. Good content. Terrible app.JAFVersion: 3.4.2

App Update is InconvenientI’m rating the functionality of the app, which in my opinion is inconvenient and a downgrade. I prefer the app before they fixed it. My main issue is the inability to have it function in horizontal mode (except when actually watching the episode). I, and I know many others, watch this on their iPad therefore it makes it super difficult and inconvenient to scroll and see what you want to watch without having to constantly flip your iPad. I also don’t like the layout under each show. It makes finding episodes hard especially the most recent ones that you haven’t watched. It doesn’t even give me a function to see if I’ve watched that episode or not. I also don’t like that I’ve got to hunt for the trailer for the next episode either. I liked when I could see everything on one horizontal page. Overall, the app has made a huge downgrade in its improvements and the CW should be thankful that I love their shows to put up with such a crappy app..Rose KingsburyVersion: 3.0.9

Still has major issuesCasting is a nightmare but watching from my phone isn’t any better. In fact, it almost is not worth watching because the audio is constantly off from the show. If you somehow manage to fix it, commercials always overlap with the show between each commercial, starting 30 seconds too early and ending 30 seconds too late. Since the newest update, the audio goes out anywhere within a scene, so you are guaranteed to constantly miss chunks of your shows at every chance. Also, unlike other apps this one doesn’t recognize when you’ve already watched a commercial so if you rewind (the only way To fix the awful audio issue) you’ll have to rewatch the whole lineup of commercials from scratch (better since the patch but still happens) and if you switch from your phone to cast to another device, the your show restarts from the beginning. The CW missed the mark here. The smaller channels do a much better job with their apps so there is no excuse for this app to be so horrible..LadyA-Version: 3.1.16

STARTUP SCREEN PORTRAIT MODE ONLY, WHY!!!What reason could there possible be for the CW app to startup in portrait mode only and then move into landscape mode only after show selection? CW your slogan is “Dare to Defy” that shouldn’t be to defy your audience wishes for a common sense app orientation setting customized by the user!. And another issue “Too Manny Commercials” enough is enough !!! When paid cable was introduced into the broadcast marketplace, we had the option of fast forward and there was finally a solution for the viewer to take control their programming. When paid satellite was introduced into the broadcast marketplace, again the viewer had control over their programming and annoying commercials could be a choice. Now, streaming is introduced and suddenly not only have you taken away freedom of choice “a service that should be available for a paid viewer” but we are forced to watch the same commercials over and over and over again. Two steps forward, three steps back..Delioap1965Version: 3.1.8

Insanely long commercials!!I’ve used it before and never had this problem. I really hope this isn’t a new thing. Literally stuck in a 5+ minute commercial. The same commercial has even played back to back!! I love the show but this is insane. I might as well try to catch the episodes live, it wouldn’t take this long and I could actually enjoy the show. It’d be more convenient fitting the actual first airing than watching on the app. It was stupid to exit because now I get another 5+ minute commercial, pretty sure it’s been 10 minutes. So frustrating I don’t even remember what just happened in the show. At this rate I’m going to have more time in commercial than the actual 45 minute show. This is insane!! Someone really needs to fix this. Luckily there’s only one more episode to the season or I would just wait until it’s on hbomax. That app definitely doesn’t have this problem. Must be a better managed app..Person in your windowVersion: 4.1.1

Don’t download you’ll regret itI used to watch literally almost every current show on this network. Then they canceled them all. All I have left is the last season of Nancy Drew (LOVE this show!!) and then Superman and Lois which is the only show that will continue (at least for now). I absolutely will not watch any new shows they will bring out because they’ll just cancel it anyway. NOW with my only 2 shows to watch they have added waaaaayyyyyy more commercial breaks and made them longer too. To make it even WORSE is these breaks are literally put on while a person is in mid word not when the comercial break is supposed to be. Because like I said they added more breaks so it doesn’t sync up with the break point like it should. They think it’s ok to just cut off when someone is talking and then come back mid word in a sentence. SUPER ANNOYING!!!!!!!!! If this keeps up I’m seriously thinking I’ll just delete the app and give up on even continuing Superman.Summers03Version: 4.2.2

Can somebody please fix the bugsI know it’s a common problem with this app for it to freeze when it goes from commercials back to the show, but I’ve been on the same episode for an hour an a half and I’m only halfway through. The commercial ends, it freezes, I exit, click play and then click continue and it starts me right back at the beginning of the same commercial section that I just watched, so now I’ve watched about 10 commercials, and then it freezes again, and I have to repeat it. I’ve tried it and watched the same exact commercial section at least 10 times now and it will not play the show. I can’t even try to drag the dot at the bottom to make it work after the ad bc as soon as I touch the screen all the controls disappear. it’s a nice idea for an app but it’s barely even functional and I’m about to throw my phone across the room. a company this big should be able to make 1 small app at least work somewhat correctly....Lighteningrod7Version: 3.1.16

The update is unusableThis update makes absolutely zero sense. Previously, you could select a “schedule” or “shows” tab, click on a show, see a list of all of the available episodes, and see your watch history. You could click into a summary about the show and info about when episodes air. It wasn’t anything fancy, but it had the common sense features you’d expect on a streaming app. Now, you can only select the shows from the home page, there is no option to show a summary of the show itself, and you have to scroll through each individual episode. So, instead of a list of episodes that tracks whether you’ve watched it, you have to scroll through one episode at a time and try to figure out from a vague one sentence summary if you watched that episode already. Even if the app stayed exactly how it was before this “update” with zero extra features, it would be a massive improvement to go back to the previous version..KPH_louVersion: 3.0.1

Resume episode optionI love several shows on the CW but hate the app! You used to be able to press an episode then it would ask if you want to resume or start from the beginning but now there is a continue section which doesn’t work properly or updates. So you have to start an episode from the beginning to find your spot and of course you have to watch all the commercials again. Also there’s no pause option during commercials so if streaming is interrupted you have to restart the app or I made the mistake of disconnecting my Bluetooth during commercials which paused the commercial and I had no way of restarting it except to exit the app, But of course my spot in the episode wasn’t saved so I had to start the episode all over again! I’m seriously considering not watching my favorite shows and just waiting until the whole season comes out on Netflix..Kc903Version: 3.0.15

Fixing the bugs would fix ratings too.The CW app is the most frustrating things. I don’t mind the ads — I expect them and accept them. But after every ad block, the app freezes up, requiring you to close it down and restart it, re-select your show (and episode) and resume. And if you’re lucky, it will pick up with the next segment of the episode. But 4 times out of 5, it will pick up at the end moment of the prior segment, leading right back into the ad block where it will freeze again. It has taken me two hours at times to watch a single episode of The Flash or Riverdale, because of all the restarts. This problem has persisted in the app for more than a year, and after running it on three separate devices that all exhibited the same problems. More people might watch episodes (and thus boost ratings, which CW needs) if CW would actually make the app functional..R J CarterVersion: 3.1.15

Supergirl&Legends Of TomorrowWell it was going well until they changed the time slots. I don’t know what they are thinking... Why would you have Supergirl come back on in a month to go on a 9 week break after only being back for 4 weeks🤔 confusing right? Tell me about it. If you didn’t have Black Lightning steak Legends slot it would all me fine... and don’t even say that this isn’t Black Lightnings’ fault. I was going to watch the show but now the CW is just making me dislike all its shows. Wouldn’t be surprised if they screwed up every show they had, at least we would all be in the same boat right? Also I would’ve left a comment on the CW App but there is no where to write all the questions I have. What are you guys thinking? Supergirl is going to go down already after the James and Lena kiss and now you are doing this... ya fans deserve better. While you’re at it, promote the 100. Literally it’s going to be airing soon and i’ve seen no promotions... thanks and bye.PaytonPlaysMCVersion: v2.14.6

Got me pressedIf I could rate it 0 stars I would, but it doesn’t exactly let me. So, I’ve been wanting to watch the second season of Riverdale for a while and I was told to download this app, and I was like okay cool lemme try. Turns out this app thinks it’s common sense to have episode one, but not the second, third, fourth, or fifth. Seriously, that’s so dumb. I mean, if you’re not going to have the next four episodes available, why even provide the first episode? I may be overreacting right about now but I don’t care at this point because what type of app just does that? I got some stuff spoiled to me and I was so confused just to find out that I went from the first episode to the sixth episode. I just suggest that if you don’t want to include the first five episodes, maybe you shouldn’t include the first one because that’s like leading someone on in a relationship and then just dropping them after making them think that you like them for a year..Bookim40Version: v2.14.7

Worst streaming app in the gameCW won the streaming rights for all of their shows, so I can’t watch Flash or Arrow or Batwoman on any other streaming service except on live Tv, here, or purchasing them outright on iTunes. If you’re going to be the exclusive streaming of shows, make a app that at least works as well as other streaming apps. On the iPad the app doesn’t support landscape mode except when watching content, probably because someone made the decision that this app is mainly for iPhone users. Is there any reason to put so much money behind these shows if we’re only going to watch on the smallest device possible? A lot of the design doesn’t match either. Buttons aren’t aligned, some are 2x larger than other buttons next to it (like the close player button), and the status bar is still visible when watching content. It also doesn’t support picture in picture mode on iPad or other multitasking capabilities..Maximilian LVersion: 3.1.11

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