Taco Bell Fast Food & Delivery Customer Service

Taco Bell Fast Food & Delivery Positive Reviews

Horrible app! Horrible, embarrassing experience!I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue ..DmarkusssVersion: 5.0.1

Way, way better now. Solid app.I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature..ArgembargerVersion: 5.9.1

Taco Bell App Woes: Order Mix-ups and Canceling CapersI must confess, using the Taco Bell app to get my grub on is generally a satisfying experience. The delightful ring of the bell after placing an order never fails to put a smile on my face. However, I do have a couple of bone-pickings with this digital taco haven. Firstly, the app stubbornly clings to your previous order location instead of automatically selecting the nearest Taco Bell. Come on, Taco Bell, take a page from McDonald's book and prioritize proximity. Imagine my hunger-induced dismay when I rolled up to the drive-thru, only to realize I mistakenly chose another spot. Major facepalm moment. And that's not the end of the tale, my friends! The second issue reared its head when attempting to cancel an order. Oh boy, did I embark on an arduous odyssey in search of the elusive cancellation feature. I was this close to dialing up Taco Bell support when, by sheer stroke of luck, I stumbled upon a tiny button nestled within my previous order, whispering ever so softly, "Cancel Order." Taco Bell, my dear, let's get one thing straight: your app desperately needs a makeover to make canceling orders as effortless as devouring their scrumptious tacos. So, there you have it, folks! The Taco Bell app: a rollercoaster of order mix-ups and canceling capers. Here's hoping they kick it up a notch and concoct an app that not only tantalizes the taste buds but also ensures a hassle-free experience..MoserDesignsVersion: 8.24.0

Five stars before glitchUpdate: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!.Viewer2015Version: 5.0.4

Terrible AppI used to eat at Taco Bell and use the Taco Bell app weekly. However, it just takes too much energy to keep up with their apps issues. I won’t fight to eat at or use their app again. Today I experienced my 3rd time of not being able to get in the app because my password doesn’t match. The 1st time I just reset my password. The 2nd time I changed my password and wrote it down (although I have an iphone 11 which automatically stores your passwords) and today I can not change the password or resign up. The link to “forgot my password” doesn’t work and it tells me my email is already in use. Could I resign up with an alternate email? Sure! But why? And why give my hard earned cash to a company that doesn’t hire reliable developers? I live in a beach town in Florida. There are literally so many fast food, casual dining and carry out places within 2 miles of my house I could eat at a different one every day for a month. For anyone having the same problem AND lives near a Chipotle.... Use the Chipotle app and eat there! The food is better, the restaurants are cleaner, they have more experienced help AND THEIR APP ROCKS!.Mayhem in 561Version: 7.4.0

Great App, but keeps locking me outI’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue..Vesper VVersion: 7.25.0

Useful but not always reliableFirst, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem..Buckeyenut33Version: 4.0.4

Great App if stores were notified.Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!).BritneeRaeVersion: 4.0.4

Please fix rewards & current menu items!Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities..Tribal kitty kVersion: 7.13.0

Convenient but very buggyI want to start out by saying I do love this app. I have food allergies and it helps the store get the order correct more often than not, and I love paying through the app. That being said, there are so many bugs in the app. If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught the app wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and this app is easily 5 stars..LosingIt0076437Version: 7.33.0

Updated, the app is great now!Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!.Abelcf16Version: 5.31.1

Great app, IF it’s working!This was a great app! I was using it quite frequently, until it suddenly stopped working. There were a few glitches here & there (it wouldn’t find restaurants in the area, although I had ordered in the same place before, and wouldn’t let me sign in), but after a day or two, it started working again. I was hoping the glitches would get fixed, so it would be more reliable. However, it suddenly stopped working completely - won’t let me log in, won’t let me reset my password, I’m totally locked out. I can’t find anywhere online to get help either. If this issue can be fixed, I would say it’s a great app, but until then, it’s useless. Update, 9/7/19 I want to love this app, but it just won’t work right. Previous problems were finally fixed, and now, for the last couple of months, the app will not let me check out to pay & finish the order. I deleted the app today & reloaded it to my iPhone XR, and it looks like it lets me pay, but then ultimately, it gives me an error, and the store doesn’t get the order. Very frustrating. I wish the app would get fixed!!!.TMCS121212Version: 5.16.0

What’s the point of a food App If it won’t let you pay for the food.The app is okay but pointless when you can’t pay. Me and so many others that I work with try to use it for preordering but the app won’t take our payment after it did weeks before. I’ve tried a Apple Pay, a credit card and a debit card with no luck. I find it ridiculous that I have to go to the store, buy a gift card, sit down, order my food on the app by using a gift card, then walk to counter to pick it up. I have to do all that just to be able to order an online exclusive that isn’t sold in the store. Most people get a hour for lunch too bad I have to spend 25 minutes of it ordering. 😞 Update: So I heard back from Taco Bell a while back and I have to say that I am pleased with how they handled my situation. They were very prompt on replying and being able to fix my situation. Somehow they unblocked my card from where I had to dispute a order I paid for but never received. All is great again with the app. Thank you Taco Bell and the customer service contact that helped me out..BigMoo28Version: 7.43.0

App is much better but still has issuesI’ve had no issues with the app until the past couple of weeks. I pulled up, placed my order, and noticed that the app started acting glitchy. It froze and then took me back to the menu. Hmm.. so I looked at my email to see no confirmation, but when I looked at my bank account it took out the money so I walked inside and told them what happened. The manager came up and told me they didn’t get my order so I showed him my bank transaction. To prove I bought it and they made it for me. You could tell he was just as frustrated as I was. Yesterday I was at a different location, I pull up change and confirmed the new address and places the order. I walk in.. the employees didn’t get my order! I was like what?? So I look at it and it sent it to another Taco Bell 🤦‍♀️ and it’s like not even close to where I was. Neither stores can do anything there about it. Luckily there is a number for Taco Bell that they gave me and they were super nice, so I’m waiting on my money but man what an inconvenience. Still love Taco Bell though! Will probably skip the app for a little while lol.MC_HamVersion: 5.13.0

Even the Write a Review function brokeGot the app to order ahead and save some time. After downloading, I tried using the “Continue with Apple” button to, y’know, save some time. Wasted time as I kept trying it to make it work. (Coulda just drove over and waited in line.) Gave up, used the Continue with the Place that will Never Sell Your Data! instead. Of course, that worked perfectly. Then I clicked the Help to report the problem. It then automatically thinks it can only be because of a bad order, and proceeds to ask me for all sorts of information that I didn’t want to type in in the first place just so I can do a bug report. After spending enough time go buy and consume a meal at Taco Bell by downloading, creating an account, and giving them free needed feedback, I finally set up an order and paid with Apple Pay. Then it pops up the “What do you think of this app?” I then tried to write this review, only to have the text turn white, then the screen darken, and then a spinning circle with no way for me to submit what I could only guess I was writing. So I force quit the app, and came here to write this. Fix your app. I just hope my food is there when I arrive..GEMillamVersion: 7.42.0

No root beer option.The app has is issues like other apps. Like the other day it didn’t put my order threw then told me I had to change my password and then would not let me log in. Items not adding. And then sometimes there’s suddenly like 10 of that item added on. Or it keeping your last order in the cart even tho you already ordered, so now you have to manually remove everything and if your not paying attention you will end up ordering it all again. Glitches saying that item isn’t available when it is. I’m hoping this most recent update has fixed all that. But they have not fixed the issue of being able to order root beer. Before this update you could at lest click the option fountain drink. And then tell them when you get there. But now you have to pick the drink. Even tho Taco Bell sales root beer it will not let you pick it. Some time it will only allow you to pick between a few select drinks like just Pepsi and mtn dew. That’s the biggest thing that bothers me about the app..Lilith nightriverVersion: 7.22.0

I am updating my review again - glitches were fixed and the app works well!This app is now a pleasure to use and really works well! Five Stars - well done developers! My previous review follows: They did fix the issues that I complained about! Bravo! The app works much better. I can order food, customize and check out! The app is easier to use and now has rewards. The app is still a little glitchy, and says “something went wrong on our end” too much. Fix that and my review would be 5 stars. My old review follows: I used to love this app. I can easily find the nearest Taco Bell, see what's on the menu, see calories, and customize my meal. But every time that I try to submit my order and check out, it says that there is a problem with my payment source. I get the same message regardless of which payment source I use, and there is actually nothing wrong with any of them. The point of a mobile app is to be able to order food, and this one won't let me do that. Please fix this..M in PennsylvaniaVersion: 7.22.0

App works great. Employees mess up the orderVery easy ordering and modifying the order. The big problem his employees not paying attention. Last time I ordered from 60 Vandenburgh Avenue In Troy New York. I ordered a burrito with no guacamole and instead they put so much in the Burrito it was oozing out of both ends. Which I didn’t find out until I was back home. And this was not the only time stuff like this happened. We’re given the option to change the product we’re purchasing. Like myself ,I don’t like the refried beans or the sour cream. So I usually remove them and add black beans and guacamole. But then when I pick it up and get home and look at the product it ends up having sour cream and refried beans after I paid extra for add-ons that I wanted. and I know it’s not all the stores and I know it’s not all the employees. Maybe somehow on the screen that the employee is looking at if anything is removed or anything added would be lit up in different colors. Maybe it’s already that way I don’t know. But when you’re the only customer at the store and they mess up the orders. It gets old pretty quick.GadordawgVersion: 5.12.0

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Taco Bell Fast Food & Delivery Negative Reviews

Can’t buy anymoreThe app work fine the first month or two I used it however after the local Taco Bell renovation ( that started several months ago) I have not been able to place an order online. At first it made sense they were closed. However it’s been months since they started taking orders in person and I have yet to be able to place a successful order. At first it was no orders at all (despite the fact they were open and taking customers orders in person) then I could only select the drive thru ( despite the fact that I’ve been taking in orders for walking customers and I see other people picking up online orders. Most likely for third party apps), and now that an option for in-store pick up has become available every time I try to make a purchase with an error occurs and it fails to taking my order even after manually updating the app ( this is in spite of nothing changing on my end). The fact that for months I have not been able to place an order and that literally every arbitrary roadblock has been cleared the first party Taco Bell app is now unavailable to take my order. I’m only giving it a two star instead of one is because it did work for some time and I was able to take advantage of the rewards the app offered. But this app has failed me for the last time and with several different food options within a five minute walk I think I’ll just move on not only from the app but from Taco Bell in general..A Star of HopeVersion: 8.22.0

Doesn’t work when neededI’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further..TengunamiVersion: 7.22.0

App doesn’t work - unable to loginThis is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app..Brucato12Version: 7.33.0

Ordering made 10x more difficultI've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time..Liza1276Version: 5.1.0

It’s really nice.... sometimesOn a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app. Update: A little over a year later and facing the exact same issues. “Store is closing soon can’t place an order” and yet I drive up to them and order just fine in person. Still can’t make a bean burrito grilled on the app. Little things that stack up and persist.SylBladeVersion: 8.6.0

Charged my card but didn’t place my order?This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco..User5438Version: 7.12.0

Terribly frustrating!!!I despise the fact that we have to use the app to use our rewards. I want the convenience of being able to pull up to the restaurant, order my food and go! Instead I have to go to the restaurant, find somewhere to park, make the order which takes me longer because the app does not function smoothly, and then get in line for my food. Last time I ordered and accidentally checked out without changing the location. I realized it as soon as I pressed the order button. I tried to cancel or change the order literally seconds after and it would not let me cancel. I tried over and over. I pulled up to the window and asked for their help but they said they could not do anything about it. I ended up driving 10-15 minutes each way to get my order from the restaurant I made my order at and missed half my sons baseball game, also happened to miss my Aunt that had been at the game unexpectedly who I haven’t seen for years. She left not knowing I was going to come. I have had so many inconveniences with this app and I don’t have time to write them all. I did try to make a complaint. After writing it all out it would not let me submit it (maybe now I am thinking I wrote too much but why would it let me if that was it). I just really really wish I didn’t have to be punished by using the app to receive rewards for my loyalty..Ash GVersion: 8.22.0

Failure after failureThe interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for..IThaigerVersion: 5.0.8

… wish I could have used the app.I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering..Kawaii_Hime_CeresVersion: 5.1.5

Major FlawsLet me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars..Brian W. IIVersion: 5.30.0

Beware - seems unprotected.The App says I have to change my PW and prompts me to send an email to myself - which doesn’t work and leaves me locked out of my AC. Tried reliving in, redownloading the App etc. Not sure if the App has been hacked and I’m constantly checking my CC to make sure I don’t have unauthorized charges. Emailed Tech Support last week and surprised I still haven’t been given a ticket number or confirmation email back. Seems like this is a common occurrence. Will give it 24 more hours before I delete the App for good. This will likely mean I consume 75% less food from TB. Update: a few days later I got a robo email like dozens of other people experiencing the same problem and giving a one star rating saying: “contact technical support so we can help address your problem” - apparently they didn’t read my review above where I stated that I had ALREADY contacted them and was concerned more than a week went by with them not contacting me. So my on star rating remains AND I deleted the App and no longer plan to use it. Geez, this must be costing TB hundreds of thousands of $ if this is what all accounts have to look forward to when time passes an an account PW update comes due! What a joke no one from tech support reads these reviews. If they do, give that person a bonus! They will enhance revenues by hundreds of thousands of $. And fire they guy that designed the PW update email :).Used to be a fan of TBVersion: 8.16.1

LAZYThe employees at Taco Bell are lazy at the expense of the customer. I just ordered an entire order from a Taqueria place 10 miles away that tastes FAR BETTER than Taco Bell, (but it was still not my first choice) FOR HALF THE PRICE F TACO BELL’S “VALUE PRICES.” That’s why fast food workers should not be getting paid anywhere near $15 an hour. Fast food is still junk but now it’s not even affordable junk. The lazy effs DON’T DESERVE IT AND THEY’RE BREAKING THE SYSTEM. Go bankrupt Taco Bell. In fact, I don’t care if every single fast food place goes bankrupt since they caved to their uneducated employees??? Those lazy workers don’t deserve the extra money they make. Just sitting on the clock milking it. They didn’t deserve the original low wages they had they’re typically SO LAZY. Who are y’all hiring, Taco Bell? Oh. Right. Work ethic!!! The people you hire definitely are not the kind of people that work at the Taquerias lol. That’s all I’m saying. This is also a shout out to all the local Taquerias in your neighborhood so check the taquerias in your area. They work far harder than Taco Bell employees and typically the food quality is so much better and is still cheap. The people at Taquerias take pride in their work and actually are appreciative to have jobs and don’t hate their jobs and all the customers… Y’all need to hire some good ole…Joe Lows. -wink wink- I hate this censorship of individual peoples opinions outside the narrative opinion more than anything..Starflower382Version: 8.1.1

BROKEN!!!I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-.DvisicaroVersion: 5.8.0

No pickup times availableI have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse..Therealmgchan67Version: 5.8.0

Didn’t receive whole order.So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*.IvylambVersion: 7.10.1

Always glitchesI’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating..FlutespVersion: 7.13.0

Not Really The Apps FaultI ordered online, pull up to the drivethru and they tell me that it hasn’t come through yet but not to worry that it would probably come through before we got up. I get up to the window and specify again that I am picking up for Lexi. They hand me food and thankfully i checked the bag, it wasn’t my food. I go inside and they have everyone ordering from the kiosks so that they can handle the drive thru, i think this is smart except that it took me raising my voice into the back of house for them to acknowledge me. I tell them that they handed me the wrong food and tell them my name once again, showing them my receipt. One of the nicer ladies took my phone into the BOH to show them what I ordered. There were a few other unhappy people in the lobby including one grubhub order that the drink made for the order was about half full and the driver was upset because that isn’t what he wants to deliver. another lady had used up 45 minutes of her hour long lunch dealing with this taco bell. They handed me the wrong food once more, before finally finishing my order 50 minutes later. Will not be returning, and sad to say i will not be using the app. I liked the app process because of the extra vegetarian options that are exclusively online, but it seems that the employees cannot handle the extra technology and queue..LexiforeVersion: 7.30.0

Never works & very inconsistentThis app is constantly freezing and I constantly have to restart my app only to have to redo my entire order. I called customer service today to address this issues and was told they have been receiving calls all day. I’m not sure why Taco Bell doesn’t work on these issues that have been occurring for months now. It is very frustrating & it has deterred me from order from Taco Bell for months now. Then to make it even better when you use the app to order it always seems the stores flip out if you have a “big order” and they make you feel bad about it and you have to pull around and wait. You can hear the employees yelling and complaining and it’s a very uncomfortable experience. Something needs to be done within the app constantly crashing and the way customers are being treated for just simply placing orders on the app. I shouldn’t have to feel bad for placing a larger order for everyone in my family an modifying some of the toppings and they still not make it properly and I have to drive back. I have worked in the restaurant industry for years and it is part of your job to make & process orders correctly and not huff and puff just because someone placed a large order. I am unfortunately no longer going to take my business to Taco Bell because I feel as if my business and time is not valued by this company or location..Laceg21Version: 5.10.0

Terrible! Took $ & refused to give food! 13 days later still waiting for refundWish I could give it 0 stars! I used to love this app when it first came out, especially when it had all the great offers. On July 8th though I used this app to place an almost $32 order and when my husband arrived to pick up the food on his way home from work, the cashier at the store told him there was no record of his order. I figured no problem, it was placed recently he'll just show the receipt in the app or the email receipt we received and they'll make the food, right? Wrong! They refused to give us any food and said we would need to pay again. The manager was not apologetic at all and said the charge would drop off in a few days automatically. Fast forward through 2 emails to customer service, 1 phone call to customer service, and finally filing a dispute with my credit card company. I finally received an email from customer service yesterday saying they are refunding the money, but to wait 3-4 days for it to process. The worst part in all of this communication we have received 0 apologies from Taco Bell and obviously 0 food. 13 days later and I am still waiting for them to fully process our money back. I have never been so disappointed in a company's response & definitely do not recommend using this app to place an order if you value your hard earned money..Collegegal83Version: 4.0.4

LESS THAN PERFECTLet me start by saying that generally speaking I enjoy the products on the Taco Bell menu & when I saw I could finally order through an app saving me time I was pleased. At least at first. Today’s experience has changed my mind in that while driving home this afternoon we would pass by our local franchise & I decided to treat the whole family via the app. I started my order while still a mile away figuring it would be perfect timing as I got there. But then just as I began the checkout process the app said they were busier than usual & to try again & a 5 minute countdown timer appeared & began ticking off. Since we needed a few grocery items anyway I pulled into our local supermarket lot for my wife to run in but as I passed our Taco Bell oddly enough there was only one car in the drive thru & it didn’t appear “busy” at all! This was at about 4pm. Then, as I waited for my wife I kept trying to order but the app kept resetting back to a brand new 5 minute timer each time the countdown ended. After about 25 minutes my wife returned & disappointed we decided to visit the Burger King instead-they also make a fine product. Let the record reflect that as of this review two hours later I’m STILL getting that busy message & a new timer. Not the perfect idea I thought it would be when I decided on our dinner treat..Moby1 KenobiVersion: 7.43.0

Great Rewards problems in the appThe rewards are great but the app needs improvement. The fist thing is that app doesn’t look at your location before you order. The last Taco Bell you ordered from is set as the default location. So unless you check you will order from the wrong location. Most of the other fast food apps either verify your location or assumes will want to order from the closest restaurant. The second problem is that location you order from shows that you can pickup in the store but sometimes the store has closed the lobby and the app is not updated. Several times I have order for inside pickup, I get to the the door is locked and there is a long line in the drive through. I would not have ordered if I had known I could not pickup in the lobby. It seems to be a simple fix let on duty manager let the app servers know that the lobby is closed and the app could be updated showing only drive through pickup only. There has been times I lost my order because I didn’t have time to wait. The other thing is that it very easy to order multiple items if your not careful. You can hit the “Add to Order” multiple times and not realize it. Some the other apps give a warning that you’ve already have the item in your cart..ADB in OKVersion: 7.40.0

This App Sucks…Won’t allow any payment methodThis app lets you order anything you want. You can check out easily UNTIL you get to the payment screen. Even though I have 2 credit cards listed to use, plus Apple Pay, I was only allowed to use Apple Pay. I use both my iPhone and iPad to order and pay. Then about 3 months ago, I could only order and pay using my iPad. The iPhone app would error out no matter how I chose to pay. Now my iPad app errors out on the payment screen. What’s up with that? I always order online because I like customizing my orders. Plus there are items like steak soft tacos that you can only get online, that you can’t get in the store or thru drive thru. You can also get sides of their sauces they use, not the ones in packets. Another issue is, that once you add a credit card to the app, there is NO WAY TO REMOVE IT! Come on Taco Bell - FIX THIS APP! I’ve already tried a multitude of things on my end to get it to work and still no progress. I used to go to Taco Bell all the time, but if I can’t get the app to work you’ve lost me as a customer. The other issue is there is no other way to contact the app to fix issues except through this review method. I’ve even tried by asking for the app to be fixed through their surveys and still no response or fixes. TACO BELL PLEASE FIX THIS APP!.AbbyjaneVersion: 8.37.0

Genuinely the worst fast food app I’ve ever usedThis app is the slowest, least functional fast food or restaurant ordering app I’ve ever used. Not only does every action and selection make the app reload, making a 30 second order take 5 minutes to place, additionally unlike any app I’ve used, if your location is out of an item, the app will not tell you which item you can’t order, instead it shows a smiling taco at the bottom of the screen and says one of the menu items you’ve selected isn’t available. That doesn’t mean you get to see the item not available, it means that you actually have to select and remove each item from your cart until you’re finally able to place the order, making the ordering process take EVEN LONGER. If you somehow manage to get past the actual ordering process, the app will forget your payment method no matter how many times you’ve entered it, great, even longer ordering time. I thought “oh wow, an update, hopefully this will fix the bugs and lagging” but of course not. I am still having the same issues as before. Useless app for a garbage company. The only thing this app is actually useful for is ensuring you’re so frustrated that you never want to eat at taco bell again, so it’s more successful as a dieting app than an app for ordering taco bell from.Es273Version: 8.36.1

This app made me hate Taco BellI will not be eating at Taco Bell anymore. I am so incredibly frustrated at my experience just now. I tried using their new delivery service, and after waiting for an hour, the order was canceled with no explanation. I pressed the “Get Help” button on the order page and it didn’t do anything. The button literally didn’t work. I had to go to my profile page to use the get help button. I filled out a form which asked for all of my personal information including my address, email, and phone number. Some of the form’s fields didn’t work properly either. The form would also erase everything you wrote if you went back to a previous field above to edit something and you’d have to start all over. After about 30 minutes of rewriting things and trying to navigate the atrocious interface, I finally submitted the form just to land on a 404 error page. They literally designed the app so you can’t get help with anything. I imagine this was intentional. It made me realize that Taco Bell is an extremely unprofessional corporation, and I am honestly in disbelief that they see any success while lacking the most basic functionality in their services. Unless Taco Bell makes this right for me, I will not be returning and I will be publishing my experience everywhere that I can..Jacksonion1324Version: 8.6.0

Communication ProblemsAbsolutely terrible experience with this... I’m assuming that the store to app interface is still glitchy and needs be worked with more. Everything was fine when working the app myself but when it came time to pick up my food that’s when the issues occurred. I drove through the drive thru and gave the employees my name and that I ordered from the TacoBell app they then acknowledged it and I proceeded to drive up to the window. While waiting in line I tracked my orders progress by using this app which had stated my order was being prepared and then was ready, thinking that my order would be waiting on me at the window. Much to my surprise it wasn’t I then gave the employee at the window my name and they seemed dumbfounded. They then ask a manager who tried to figure it out my order who stating that I had placed the order to pick up in the store(I don’t know why that would slow production down though just put it in a bag) when I had this app open which clearly stated drive thru. Then I continued to hold up the drive thru line longer than if I would have just ordered while I was there. This app obviously still has some issues and bugs to work out when it comes to communication in stores and what the employees are seeing on their side. My opinion just continue to order as you get there until this app gets fixed..TheDeadkneeVersion: 5.9.1

Would love it if I didn’t get screwedIn May I ordered a meal for delivery and I know they outsource the delivery (Grubhub) I believe. As usual, Taco Bell advertised their nacho fries, but when the delivery guy picked up my food he told me they were out of nacho fries (surprise surprise! It’s only been months and months since they had them and they still advertise them everywhere. The delivery guy asked if I would like an exchange or if I would like to request a refund. I had a bad case of strep so I requested a refund. All I really needed was those icees. Well I can tell you they weren’t refunded on Taco Bell’s app- where I ordered from. And I don’t have a grub hub account to check if I got refunded, but also not really their fault. I have emailed customer service at Taco Bell with my order number twice and no response at all. No response in my email, my app, my phone, nada. I contacted Grubhub, but also no statement. This was 2 orders of Nachos fries that I did not receive and paid for. This is also around the 12th time that I’ve requested Nachos Fries because it’s on the order board being advertised and in your face (this time it was on the app). So they stole my money and walked. Don’t trust them. Don’t trust the app and DO NOT trust delivery!! They’re 2 minutes from my house but with a bad case of strep I thought maybe this once. What a bad idea..SwitchfootnowVersion: 8.23.1

Terrible, just drive or don’t eat hereIf I could rate this app zero stars I would. I have only used this app twice and the first time they screwed up my order I was okay. Accidents happen, human error is a thing. But this second time the royally screwed up. The first time, they messed up I followed up through the app, super long process and instead of refunding me they gave me a free reward I was okay with that. They just missed giving me the drink I ordered. The 2nd and final time, b/c I will no longer be ordering online, they completely got my order wrong. I ordered a large order for me and my kids. They put sour cream in everything and gave me a receipt that clearly states no sour cream. Two of my drinks were missing. I received a small freeze. I ordered a large freeze, a regular freeze and a medium Pepsi. Now I have to make food for me and my kids and I am not even sure I will get a refund. I call the store got attitude and incompetence from the manager on Greenville Ave. in Dallas TX. He placed blame on DoorDash and I asked the door dash people and they place blame on the store. Well this was long… just far warning y’all it is not worth the stress. I haven’t eaten Taco Bell the whole two years since I have been living in Dallas and honestly I loved Taco Bell, not anymore the messed up order and the stress is not worth it..AirwreakahVersion: 8.14.0

Bugged, broken, bad serviceAlright, let me start by saying I enjoy a Crunchwrap and Gordita crunch as much as the next hungry idiot who wants cheap food. However, this app and TBell as a company has gone to complete crap. I had ALL notifications turned OFF inside the app and it still shoves pop advertisements on my phone homescreen from out of nowhere. Boooo. Now for the real reason your quality has plummeted: the food and service is terrible. The time estimate and “your food is ready for pickup” is ALWAYS wrong. I end up waiting and extra 10-15 minutes after the app says the food is ready and sometimes I have to ask if they have even started making my order. Four different locations in the CA Bay Area have all gotten my food order wrong about 95% of the time we order anything. Even as simple as not including the correct items, or forgetting items entirely. It happens so often that I’m not surprised in the least when I have to go back to the counter and ask “hey where’s my taco AND burrito???” It’s not like these are complicated orders, only 5-6 items total. And I get it, it’s cheap fast food and I shouldn’t expect much. But come on, my new expectation is that Taco Bell will mess up from the start, waste time, and I’ll leave disappointed again. But you guys don’t really care, that much is obvious..TayanezVersion: 5.23.1

DO NOT USE No refund if orders not made rightI did an order on the app. It says we make your food once you say I’m here at the speaker. I drive there, went to the drive thru speaker and said that I ordered on the app & gave my name. They said, drive to the window. They handed me my food. Never said at the speaker or the window. We’re out of beef, lettuce, and tomato’s. I ordered 2 crunchy beef tacos supremes. I get home. I have 2 taco shells with a tiny bit of mystery meat and tiny bit of cheese. I drive back to the restaurant go inside and there’s a huge sign inside says. No beef, no lettuce, no tomatoes, sorry. I ask for the manager, and she’s the one who handed me my food. I said, why did you not tell me that you had nothing to make my taco with? She said, there are signs. I said there was no sign when I drove thru. So, I asked for a refund. She said, you ordered on the app, so I can’t refund. But I can remake your food! I laughed and said, how? Do you NOW have beef, lettuce or tomatoes? She said, no. I said, then you CAN’T remake my food. She said, we’re having a bad day. I said, if you would have told me at the speaker no food I could have cancelled my order. If you do that, then yes, your going to make your day worse. I messaged on the app 3 days ago about what happened and I still have no refund..InsLdyVersion: 7.47.0

I gave it a chance but I’m doneI wanted to like this app but my negative experiences using it have outweighed the positive. Initially, I was unable to make an account the way I wanted to but was able to make it a different way. Some months later, I tried to use the app again. I found that my account is unaccessible and I’m unable to make a new one no matter the method used. The final straw is an ordering mishap that happened to me last week. I have a suspicion the app was being glitchy because the right location should have been set (which I thought it was), but it wasn’t and I ended up ordering from the wrong place twice. I couldn’t go pick up the food because I was on my own and had walked to the particular location I wanted to pick up from. So I spent $20 on food that I didn’t receive. The restaurants never called me even though they had my contact info and I didn’t get a response from customer support. Another thing I don’t like about the app is that you have to wait for them to contact you rather than getting connected to someone right away. I don’t want a refund or a response from customer service anymore. I’m just feeling frustrated and dejected and felt the need to share. I won’t be using this app again..MusicalDragon350Version: 8.23.0

Won’t allow you to redeem your rewardConvenient app if you don’t mind giving away your privacy. Very glitchy app too. Won’t allow you to make certain modifications to menu items. For instance, it won’t allow you to substitute their ground beef for the steak in their new grilled cheese burrito when ordering on the app. Zero customer service when clicking on the “need help” button in the app, which is why I’m here leaving this review. I just recently got a drive thru order today, picked up the food, scanned the receipt to get my points and I had earned enough points for my fire tier free food reward. So I tried ordering that through the app and now it’s saying “my cart doesn’t qualify for the reward” even though I haven’t redeemed a free food reward from any Taco Bell location today, meaning there should be no problems, yet here I am. Have to leave a message and see how long it takes to get some automated response through the app, so I figured I would warn everyone about it here. Zero tech support, very glitchy app and now they won’t honor their free food rewards. Don’t waste your time using the app as all it’s good for is collecting and selling your personal data. I will be deleting it immediately after I’m finished with this review..BevcarrickVersion: 8.6.0

Worst Restaurant App Ever!!!!!I have tried several times to use this app to order food, and I always have a problem. I could literally go to the grocery store, buy everything I need to make tacos, and come home and cook it faster than I can order using the app. The app is constantly glitching and freezing. I have to get off the app, close it out on my phone, and go back in for every step in the ordering process! When you are placing orders for 4-5 people this takes forever. Even ordering for one person takes forever. And good luck using the special offers! It doesn’t even work most of the time. The special offers are usually why I decided to order from Taco Bell in the first place. I tried ordering the free taco today and was never able to because I kept getting error messages. It would also not register what I was trying to order, so I would press the button of whatever I wanted to order several times. When it finally registered, I had like 7 tacos in my cart. I don’t understand how this app has such a high rating. I see more one-star ratings than anything else. And most people have the same issues that I do. Please work on fixing your app, Taco Bell. I have several other food apps on my phone, and this is the only one I have issues like this with..Tarc35Version: 5.10.0

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