Favor: Local Delivery Service Customer Service

Favor: Local Delivery Service Positive Reviews

Wish there was zero starsI use this app frequently during the week when I’m in Austin and never had issues with it. I live in College Station on the weekends and the few times I have used the App it’s not great but has steadily declined. Tonight was the final straw. Ordered food for a bunch of people and had an estimated wait time of 45 minutes to 1 hour. Over the hour waiting for the food, the time steadily increased in 15 minute increments all the way to 2 hours. I got worried as I had many people waiting so I called the restaurant to check as the Favor runner wasn’t responding and the restaurant didn’t even have the order. Hadn’t even been placed yet. Meanwhile they just kept extending the predicted time to over two and a half orders after I ordered. At that point by the time I canceled the last order and placed a new one I wasn’t going to get food until after 10:15 at night and had to pay 2.5 times the delivery rate. What a scam. The best part was the runner texted me when I first placed my order and when I texted back to inquire they were not aware of my order at all..Mkmellon2012Version: 142.7.14

Disgruntled and hungryIf this review were only for the app and its use, I’d give it a higher rating. The problem is the drivers who use the app to place your order have to be competent, sharp and customer service driven. If the driver orders in haste or doesn’t read the order correctly you won’t get what you ordered and it will be a disappointing experience. Or if they don’t care enough to make sure bag of food does flip over you get a box of mush. This has been my history with using Favor over other food delivery apps. My history of receiving incorrect orders, or food delivered that looks like it went through a tumble dryer has happen more often than it should. The drivers every time answer my text and tell me “just call customer service, they’ll refund your money.” Which they do and the driver still gets the tip. So I’d say 30% of my orders placed on Favor have ended with me getting my money back, not getting to eat and more hassle than it was worth. There is no convenience when you expect to have dinner for your family delivered and they leave off your kid’s meal or order you something you can’t eat or you end up having to jump in your car and driving to pick up take-out and eat two hours later than you expected. Favor needs to incentivize drivers to do better or find a way to quality check the drivers and deliveries..Chella007Version: 142.10.0

This app has gone downhillI use to love using this app and I would recommend this app to everyone I knew. But now I don’t really want to do that seeing how every time I place an order, I have to sit and wait after being assigned 4 or 5 drivers. I have to go through 4 or 5 drivers just waiting for one of them to pick up my order and THEN FINALLY are they able to head over to the store. 1. All that waiting is such a waste of time, I could have gotten it myself and come back before anyone takes my order, that’s how long I have to wait. 2. Please make drivers be more penalized if they don’t just pick up the order they were given! I’m a favor driver on the side, I accept MOST IF NOT ALL of my orders. Unless the order is too big and I know my tiny car can’t fit all the items! Please try and fix this multiple driver issue! To clarify what I mean. What I mean is every time I place an order and see my driver I’m like “cool, that person will pick it up and get on with the order”. NOPE, someone else pops up and then I think the same thought until after the 5th driver I saw. And then that’s when it finally says “your driver is headed to the store”! Why did 4 DRIVERS reject my order? Did it not make them enough? I tip at least $5 every time I order so the tip shouldn’t be the reason why they leave! Fix this issue please!.Faith A. DoughtyVersion: 142.21.4

The best food app everI love this app so much!! It’s my favorite to go to app when ordering food. I tried Uber eats and door dash but one is really expensive and the other just the drivers mess up your order or give it away to someone else and when you confront them about it they straight up lie! ANYWAYS that is NOT the case with favor & the drivers! The app is so easy to use and great and the drivers for the most part are good on delivery speed and have NEVER messed up my order or gave it to someone else and I love that! I also love the fact that the app gives you rewards to unlock after so many purchases!! it’s pretty cool. Overall this app is truly the best food / drink / snack app ever!! it’s not just restaurants it also delivers from gas stations and even black owned restaurants which is so great especially with everything that’s going on in the world we need to help and support the black community as much as possible..DirtygrungedadVersion: 142.21.0

Good Service - SOMETIMES; Other Times, Not So MuchIt all depends on the driver you get. At least 50% of the time, you will get either a stupid person, or a lazy one! But, if you get blessed with a great driver, everything is great, and works how it is supposed to work with this delivery service. My #1 issue with Favor is their drivers bring in correct or incomplete orders. Most of them do not want to take the extra time to confirm your order with either you, or the restaurant. At Kroger, they will buy you the wrong product, or lie and say what you wanted was sold out, instead of asking an employee about the item. My last order was from IHOP. When my driver arrived I asked him, “You got me the Cowboy burger, right?” He said, “Yep! The Cowboy burger.” After he left, and I opened the bag, it was a jalapeño burger! I hate jalapeños! All that idiot had done was confirm what I ordered. He never confirmed it with IHOP that I, in fact, got a Cowboy burger. He just trusted them not to get it wrong. Well, IHOP DID get it wrong, but he should have confirmed it with them that it was the right food item ordered..MjeastmanVersion: 142.14.0

Great App; Great Service; Poor PricesLet me start with If your complaint is that the restaurant is 5 minutes from you but the delivery took 30mins; then you should have just gone to get the food yourself! Now the app is Awesome with respect to availability and response time; EASY to order! However, every step post ordering is just shady, you CAN NOT see your total cost AT ALL until your order arrives! When mine finally showed, the food was $16, “delivery fee” was $6.00, and tip of $5 and a “processing fee” of $1.30!!! $16 Order turned $28; Given that the Runner had outstanding and FAST service I wouldn’t bash the price! But $6 delivery fee seems a bit expensive given that the one DELIVERING is the runner and he has to get a tip on top of that! And the processing fee is questionable since the runner is the one who has to order your food when he/she gets to the restaurant—- it’s not placed from the app but from the runner! Which is explains any and all delays, and that to me is understandable! Great App but a bit Pricey, I’d say it’s worth it if you don’t mind spending the money on the app rather than gas and time lol.Mike.S21Version: 142.7.15

Disappointing!!!FAVOR gets one star for last nights service because I couldn't give negative star for CS!!! As a once CS supervisor I question the leadership... 2 of the 3 orders have been wrong. The first order, an extra item was added to my order. I paid because hey it was GrubBurger my daughters favorite and I I wanted to see how it compared to DoorDash. They CS rep was very apologetic so I look over. That God paying/affording wasn't an issue. Then last week I tried to order and after an hour and 30 mins I get a message the restaurant was closed due to system down, okay I shrug it off. Last night I order and 2 items were missing? I reach out to CS, still no answer this morning. With a $9 top you would think the runners could at least check your freaking bag against the receipt. They take a picture of it to send to you which means it's in there hand!!!! CHECK THE BAGS.. I'm not a review person but not bring acknowledged of my issue is too much for me to conceive !!!!.??parkerVersion: 142.12.0

Terrible ServiceWhen I first started using Favor a couple of years ago, the service was fast and the orders were correct. The drivers were professional and I had few issues. We order food to feed our clients regularly and over the last few months, the service has been atrocious. One experience was so bizarre I can’t even believe it myself! I literally had an experience in which the driver took over 3 hours to bring the food after accepting the order because he had to “charge his phone.” I called the restaurant in question and they informed me that the driver had ordered my food but had been there dining in himself for over an hour while having asked them to charge his phone. (He never let me know there was any issue.) It took customer service even longer than that to sort it out. I got my food elsewhere before he showed up with the 3 hour old food. Instead of replacing the food, favor waived the delivery fee. 🤨.AadamTheArtistVersion: 142.11.2

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Favor: Local Delivery Service Negative Reviews

Very unfortunate! I truly wanted this app to work well!I have been using this app for awhile now and it’s always hit or miss but I kept ordering from them because they used to always make the situation right if any issues happened. However, sadly, this has all changed. The recent situation I was victim to is fraud. Favor wouldn’t help correct the fraudulent charges on my transaction. You as a company cannot promote specific prices and then double them and charge customers for things they didn’t order. It’s clearly fraudulent charges that someone else put on my order in addition to what I ordered… and y’all are OK with not handling the situation? Someone actually told me that they wouldn’t correct the charges because I had other issues in my previous orders. So now I’m being penalized for the other issues Favor owned up to and fixed in previous orders? That’s some messed up logic. I will never be able to use this service again if you don’t make this right and continue to support blatant fraud. My suspicions and evidence is that the runners are doing fraudulent charges on my orders and keeping it for themselves. Your app clearly has an issue that needs to be resolved and it’s not coming from me. I shouldn’t have to fight to “get a refund” for some thing I didn’t even order. Please do the right thing. It’s not that much money but it’s the principle. I should only have to pay for the things that I actually ordered, your advertised fees and what tip I agree to. Period..SalsasingerVersion: 202.7.2

Nothing SpecialIf you live in a big city like Austin or Dallas etc I encourage you to use any other delivery app like door dash. I was very excited to see that the small town I live in was finally getting a food runner app and originally had no issues with it whatsoever. Over time this service has become frustrating and essentially useless. The app seems to have gotten harder and harder to navigate, half the time what i want isn’t even available to order and I have to text the runner with an entirely different order than what i put on the app if i actually want to get what i want. It seems that all of the runners in my area are just extremely unpleasant or never want to work. I understand that runners are usually doing this as a side gig and have full control over the orders they take but the last several times I’ve tried using this service i just watch my order get picked up and canceled multiple times over the course of an hour before finally giving up. If you live in a small town that offers Favor just bite the bullet and go get it yourself. It’ll be infinitely faster. I strongly suggest that y’all add a feature that lets customers know if there are active runners in their area or not so they don’t waste their time waiting for an order that’s never gonna get picked up. That or maybe just don’t offer a service in such small towns where it likely won’t be able to flourish. Pointless 😡.TrstnxVersion: 202.6.1

Horrible ServiceI downloaded favor so i could get the whataburger and had not a single good experience trying to order afterwords. The whataburger was free so theres no complaints there however i have 12 dollars in credits for food and every order since has gotten cancelled. I had enough money but they ended up banning my card temporarily. When i messaged customer service they repeating the same stuff over and over like that would help my problem. i waited a few days and continued messaging with favor service so i could use the money before it deleted. Then once i finally understood it I was suspended. I messaged multiple times to figure out how to fix it and they said they submitted a ticket to get me unbanned and that i would get an email. multiple times and i never got an email, i'm still suspended, and unable to use my credits. Ive never had this many problems ever with an ordering service and had bigger hopes for them considering you have to give a tip to your runners. I had so many problems with trying to order from them that my bank account had gotten flagged and made me verify that it was me. the app layout is also weird. you cant find anything and most meals youre not able to customize or even find the typical menu items on here. some you have to order sides and a drink separately and it doesnt let you customize your items as you please. On top of that they dont really have many food places compared to other ordering services..PUPPYS!Version: 203.13.1

Not worth the “convenience” it’s supposed to offerI have been a Favor user since 2019 but have only ordered 14 times from it. That should tell you all you need to know without me writing a review.. but I’ll fill you in on why you shouldn’t bother with Favor. Almost every single order I’ve placed has taken well over the usual 30 minutes they say it will take. This is mostly because a runner will accept my order and then drop it. Once, my order was dropped by four….FOUR…different runners. That’s ridiculous! I decided to give them another try today after going since September 2022 without ordering. You guessed it; my order was dropped. I reached out to text support and was told they were trying to find a runner. I told them of my experience with their service in the past and that was basically ignored. The support rep even tried arguing with me that the order wasn’t being dropped, just declined. It doesn’t take a rocket scientist to know when you get a notification that a runner has accepted your order and is on the way to the store, only to see minutes later in the app that no runner is assigned, your order got dropped. So today was the last straw. I’ve never had this experience from any other delivery service. I will no longer use Favor, and would advise you not to if you want to save a hassle. I’ve been needing to delete trash apps off my phone, so this is the perfect one to go first!.Millie_Wilson94Version: 203.8.2

Has gone downhillI started using Favor before the pandemic at it was fantastic! They were prompt and courteous and the few times when I did have a problem their customer service was on point. But lately it has gotten a lot worse. If the restaurant you are trying to order from is more than two miles out from your location you can forget it. They will endlessly cycle through drivers and you’ll wait long periods until it seems like a driver was found only to have the order dropped altogether. One time I ordered and it took over an hour to get my food, it was from a sushi place not far from my house, but I couldn’t leave to get it myself. I kept texting the driver and they kept saying that the restaurant was very busy and that it wasn’t his fault. When I finally got my food the soup was ice cold. So I called the restaurant and they told me they weren’t busy at all and they had fulfilled my order right away. The restaurant owner did tell me that she noticed the Favor driver booking rides as an Uber or Lyft driver while waiting for my order. I was so upset I ended up talking with a customer service person from Favor and they just shrugged it off. They gave me my money back, but that was the last straw for me. I haven’t used Favor since. You’re probably better off sticking with Uber Eats. It’s a little more expensive, but it’s worth it..KbigucysrstVersion: 203.2.0

Seriously need some work.When you read this I’m trying to say this as nicely as possible taking into consideration it being a fairly new apps with updates and bugs and glitches. But there is merchants on there with different closing times that have been prolonged to further hours, some cannot get to use the favor app until certain hours of the day or night depending on ones life or work schedule. Bottom line. Don’t even worry about posting this to the app reviews. But simply try to adjust when merchants times are available. And if someone puts in a custom order for a place that is open, but is considered closed on the application. That can be the most frustrating thing in the world to want to use the app for convenience when it’s more trouble than its worth. That will spread word fast of an app not working. And with how much money considerably goes to smoke shops and fast food chains, that can be a big loss off of a simple mistake or “bug” in the application. For people that can’t get the app to work it will do nothing but bring the app down. I will not be using this app until this is fixed and will let everyone and anyone know how much this app does not work for these stores and areas because I would hate to see anyone close or even as little as an acquaintance to me go through the hassle I have went through when it is supposed to be easy and convenient and poor customer service as well..BEZERKER6895Version: 142.21.3

FYRE FEST OF DELIVERY APPSI’ll be honest and say I was swayed by the savvy commercials Favor has been running as of that. I’ll also admit the only reason I have used this service is because of the 21+ beverage deliveries which is crazy that Uber and others haven’t invested more in. That being said, the whole process and service is god awful. Each order I placed, I waited for at least a half hour for my runner to get my stuff to have them replaced with a different runner and another half hour or more added to the time. The fact that they don’t have a map and actual car tracker like EVERY OTHER service has should raise a flag. When my deliveries finally got to me, each runner either had no clue how to operate a phone camera or they (I say this in the least possible degrading way) should not be anywhere near the customer service industry. Very sketchy people who seemed not all there in the head. From not being able to use a phone camera or other matters, the runners had to manually enter my license info to prove that I was over 21 and both times they entered the wrong info which popped up that my license was expired even though it doesn’t expire until 2026 and (shouldn’t they know how to read a license from the state they live in?) this resulted in them claiming it was expired and I couldn’t get my order. Each time I had to show them the right date and at that point I was beyond over it. I’ll never use this service again..JPDIEHLVersion: 142.13.0

Dropping Off Fast - DisappointingIn the past, Favor had always been the go to delivery service for my family, friends and I, but unfortunately the past 6 months have made me avoid the service at all costs. Favor is so much worse than UberEats, Grubhub, DoorDash and Caviar. I am not sure how this happened, but the delivery times are literally triple the time of the other delivery services, and the fees are the same if not more. You are never sure if your order is actually placed with a runner, because it “assigns” you a runner about 4 different times before someone actually accepts it. I am very conscious of not ordering anything that would take too long to make or is far away, and this still happens. You have no clue if your order will ever be accepted, it’s taken an hour to find a driver (I live in a large city close to downtown). The final straw(s) for me were three straight orders placed by me or my family saying they were delivered, and never showing up, and we tried to call the driver and customer service. My home is not difficult to find, and this has never happened with other services. When I contacted customer support, they texted me back after an hour, and gave me a credit for the food, but didn’t give a credit for the unavoidable tip. I tipped someone for no food. Unfortunately an app I used often has become unusable for me, and I would advise to look somewhere else for your food delivered..Coocoobird67Version: 202.0.0

Use Postmates or GrubHubFavor misses something every time. We have had to do a lot of take out lately due to my schedule. Sometimes 2 times a day. If we had to Favor would of course miss something 2 times a day. That means someone wasn’t eating. Their response was a credit that would show up a few days later or a delivery credit and then it would happen again and again and again. They don’t do anything to try and fix the problem. Take your business somewhere mistakes rarely happen and when when they do they are made up for. Don’t waste your money with Favor. I gave Favor another try recently. I had a driver that I’m pretty sure was drunk. After two hours with no communication when he finally did arrive I had already ordered other food assuming he was not going to show up. He was very pushy once he did arrive. Even after I asked him to keep the food and told him I would still pay. I was home alone with my three year old daughter and made to feel very uncomfortable. He finally left after I promised I would still tip him. I had reached out to Favor support before he got here to try and see what was going on. Afterwards when they eventually reached out I explained and they simply said they could not do anything since the order had been placed. No refused for physical safety of customers. I highly highly recommend Grub Hub, they are great and I have not once had any sort of issue..JezbesVersion: 142.21.4

More often than not, a bad experienceI have been using delivery apps, first Favor, multiple times a week for years now. Favor used to be way better. About a year ago, it started getting really bad. They have a difficult time finding drivers, they don’t care if something goes wrong with your order and worst of all, they trick you into paying insanely high tips to their drivers. They first don’t even let you set the tip amount until after the food is delivered. Then, they set an automatic tip amount for you that are at least 5-6 dollars and sometimes up to 12 dollars. Then, they have the audacity to charge you automatically before you’ve had a chance to change the tip amount to a decent, normal amount. On top of that, because they never have any drivers, their already insane delivery fee (6 dollars - lol.) is sometimes more than doubled. So they expect you to pay a 15 dollar delivery fee, with a 12 dollar tip, plus random extra costs, even if it takes hours for your cold food to arrive, for food and delivery that if anything is actually wrong with it, they won’t really care and will be hard to reach anyway to get them to care. What a huge waste of my time and money. Yeah, no. I use Ubereats now. Sometimes I still use Favor but it’s not worth the risk with all the other better options out there..FhrevfsiutbbVersion: 142.13.4

I give upI waited about 30 minutes only to realize that my order was cancelled. When I texted my “runner” why, he said because the restaurant I ordered from is “coming soon” - not even open yet. It’s not his fault but I wish the website would have specified that. I tried it one more time to give them the benefit of the Doubt and they ran my card twice. In the end, I never got my food I ordered because I had to cancel my transaction for the double charge and only prolonged my hunger for 2 hours when I could have just gone to grab food myself in 20 minutes. But because of the rain and weather I thought it would have been more convenient to order through this app. I learned my lesson never again Edit: I tried again today and it was the worst. I waited TWO HOURS for my order to get to me. And I have screenshots. Favor made me tip $10, when this person did not deserve it. When I texted the runner (which I also have screenshots of), she never apologized or said I’m sorry for the inconvenience. I can hear her attitude through the text. She only said “I was with another order, and am 3 minutes away.” - so in other words she’s telling me to chill out. No apology, no Im sorry. No anything. If she was on another order then FAVOR should have let me know and or given my order to someone else. Do yourselves a “FAVOR” and avoid this app. Uchenna N. was not a god runner..MmmggtyVersion: 142.19.2

WowIt’s amazing to me how little customer service actually cares about an issue. I used this app once and won’t be using it again. I ordered food and had items missing. When I attempted to contact someone, I was referred to a number to text. I texted the number and waited, but never heard anything. I got into my car and drove to the restaurant to reorder the item myself, which completely defeats the purpose of using the app at all. Four days later, I got a response.....FOUR days later. I was told that a $3 credit was put on my account (a credit which had an expiration date, btw). Pretty insulting, considering I had to drive to the restaurant myself to get the missing items and it took days for them to respond to me. I informed this representative that if that was their idea of making this right, then they can keep their $3 because I won’t be using the app again. In the face of losing a new customer, this persons response was to assure me that my “feedback had been passed along to the right team and if there was something else they could help me with”. I then responded saying they could delete my account. To which I was given an email to request deletion. It’s amazing to me that instead of making this right, they were more than willing to lose a potential customer. I see similar complaints with 5 star reviews which seems very odd to me..HoratiosanzVersion: 142.14.1

I Won’t Be Using AgainEveryone I work with uses this app and about 50% of the time they’re neutral about their service. Two of my co-workers constantly have problems with the customer service, but they continue to use the app. One girl even had her order canceled with no explanation as to why. I am not so nice. I decided to try the app out since I work in a very busy and fast paced office (I have no time to get out for food on the days I don’t bring lunch). My first (and only), delivery was prepared correctly, I had all of my items and my driver paid attention to my special requests. She was amazing, friendly and super sweet when she delivered my food. From some of the reviews I have seen regarding delivery, I must have hit the jackpot. However, they don’t tell you your total up front, nor do they warn you about tips and fees and all the extra charges they tack on. I about choked when it came time to pay my bill. My $5 lunch turned into a $30 meal very quickly. I knew there would be a delivery fee, but never expected this! I took it as a lesson learned and uninstalled the app immediately afterwards. I will not be using Favor again. To the developer, my suggestion is don’t be coy with your fees and charges. Give people a chance to decide if it’s worth it beforehand. I guarantee you will do better business with people. It comes across and cheap, sly and deceitful..Mail AvaVersion: 142.7.13

Weirdly shadyFirstly, things are not done efficiently. I made an order 30 min before a restaurant closed. I was notified 45 min later that the order was cancelled because the restaurant was closed. It seemed that the driver spent some of this time getting to the restaurant (I’d be surprised if my order was offered to a driver 45 min away) only to find it closed. If they would have called in the order or if the app were to have notified the store of the order when I placed it, and if they would have either not allowed a driver too far away to accept the order or notified me that there was no driver able to get to the location in time it would’ve been a lot better than to be notified the order was canceled after all restaurants were closed. The other thing I really don’t like about the app is that when checking it, it does not show your total. And even when it does show the total or when you check the emailed receipt it does not show the prices of the items bought, cost for taxes, cost for favor services, money spent for tip, or anything. Only lists what food items were chosen and the total. I do not like that lack of transparency. I’ve given this app 3 tries because of the 2 weeks of free orders but am disappointed and do not plan to use it for these reasons..LydiamichelaVersion: 142.21.3

TerribleThis is the comment that was removed from the support site: “I said what needed to be said in my comment to the support person, Stacy. Stacy was absolutely fine. The service and the price is inexcusable considering your competitors can do what you do at a fraction of the cost. Not to mention they manage to deliver within a reasonable time frame. I can’t imagine this company will be viable in the next few years unless serious changes are made from an operational/leadership perspective. I say this as an advocate for Texas business. Do better.” This is what I original said regarding my order: “I don't expect anything to be done about this but I'll provide some quick feedback. I waited over 2 hours for my food to arrive and the receipt from the vendor states that the total cost of my items was $42. I just paid $68 for the food. Which means I paid $26 in fees and tip. That's nearly 70% of the cost of the food. I can't imagine how long this service will be able to remain viable when competitors like Door Dash and Uber Eats are able to deliver items on time for a fraction of the cost. I understand that this isn't your fault and you personally do not set these prices but please share this feedback with your leadership team. This will, without hesitation, be the last time I use the service”. Sooo many services out there better than this. No excuse.Clayton1115Version: 142.19.1

Terrible customer service!A few other coworkers and I decided to order from Favor Friday at work. We sent in our order and a runner was immediately assigned. After this, the process slowed down immensely. It took what felt like forever for our runner to get to the store and order and what not. When she finally did arrive we noticed there was a lot of food from somewhere else sitting in the car as if she had picked up another order along with ours. When we all started to go through the food we noticed two whom sandwiches missing. We let the runner know and she apologized and offered to pick them up. No harm no foul if she did. We sat waiting for her for a while and when we reached out to her again we were informed she was already on another order. She never told us anything about the sandwiches or that she was moving on. Despite this I still had to pay full price plus tip for the order. I sent and email and text to favor and was told someone would be in touch shortly. It’s been two days and favor is still sending me alerts to order from them but has neglected to get in contact about the order I paid for. What’s most upsetting is the sandwiches that were forgotten were for one person who didn’t get to have lunch that day. Probably never using favor again after all of this..Scarlit47Version: 142.14.1

Can’t give zero starsOrdered from favor cause I was working a 12 hr shift and my husband had my car so I couldn’t go get lunch. My food total was $15 I tip 20% unless the service is bad. The one time I order from favor my order was delivered wrong it took forty five minutes for the delivery(place is walking distance two minutes from my job but being in the heat of Houston I decided to be lazy my mistake.)then when it got drop off I was in the back of the store. They didn’t say anything they just left my order on the counter. Later it was time to leave a tip and it was automatically at 6 bucks. Not for this service I tipped 2$ because it won’t go lower then it added a “processing fee” turning it up to 3$ making my total order 18$ dollars I had no choice so I paid it. I check my account later cause I got an alert for a 25$ charge from favor. I ordered from that restaurant cause it didn’t have a delivery fee. So why the 7 dollar charge$ I called the restaurant and they said there’s no delivery charge because there so close and I asked what bout on favor and grub hub. Response was no delivery fee because of the distance. Grub hub didn’t charge a processing or delivery fee for the same restaurant and I was able to tip what the service deserved. I’m done with Favor and refuse to recommend it to anyone even if they paid me..MimivixenVersion: 142.7.19

Worst Delivery service in HoustonThe amount of times I have spent over $100 on an order for my family and & have it end up being missing. It’s been more than once. More than twice. More than three times that our food doesn’t get delivered. It’s not only annoying, but just unprofessional for this company to be acting like this. In once me instance, my runner texted me and said my food had been left at the door. I go and check immediately and there’s nothing there. We contact her to tell her there’s nothing outside our door, & she said she would come and fix her mistake. She then blocks my number and I can no longer contact her. And my food was never delivered to us. Also, because of the pandemic & having family members that are high risk, I would ask for the food to be left at the door. & then there are runners that choose to sit in their cars and make you go to them because they just don’t feel like doing their job I guess but they expect us to tip them well. Sometimes I order food for my mother so that she doesn’t have to cook after her long day at work. I shouldn’t have to ask my mother to get up and go get her food outside because the favor employee is too lazy to do his job. Clownery. Favor, your company and employees are embarrassing at this point and your service is infuriating..Prisci.llianaVersion: 142.21.0

Want your money stolen? Add this appI’ve been using this new way to get food “right to your door” for some time. This week I used them like I always do. But surprisingly my order never came in. I had to go to work so after waiting for over 1 hr for the food to arrive I left for work. Not once was contacted by the driver or anyone from Favor to notify if order was canceled, in route, or driver was busy. Again order was NEVER received. After emailing support Tyler was kind enough to “provide you with a courtesy credit into your account that will expire in 60 days, since the order that you placed was received”. What? I can only imagine why would I go thru the trouble of even writing to them in the first place. After that I email I replied that he could keep the “courtesy credit” I will learn my lesson and never use this or any platform in the future. I find it interesting that he stated that order was definitely deliver since after waiting for 1:15 minutes I left for work and did not came home until 2am. In the past the drivers have left the food in the floor and I would pick them up at my return. Not this time so I’m not sure what’s their deal. Anyways if you are tempted save yourself the trouble and don’t. This is the first time I’ve been robbed and then called lier right to my face..FfgghhhjjkkVersion: 142.11.2

I’d rather WaitrI’ve only used this app a few times and never had a problem. Prior to I was using Waitr for the past few years, but it can quickly get expensive. With Favor the orders were always correct, hot, and delivered quickly and cheaper. However, I placed my last order before 9PM last night with a restaurant I knew would be open for the next several hours. Estimated delivery time was between 9:45-10pm. Kinda long, but it was a busy Saturday so no issue. Didn’t receive any notifications by 9:50, so checked the order status and I was surprised to see it had changed to 10:45-11pm without any notice. Okay, kind of annoying but whatever so I waited. I am very sick, and with a child in bed asleep and as a single parent couldn’t leave to pick up my order. Then I got a notification at 10:17pm that Favor had canceled my order at “no cost to me” because they “closed.” I wasn’t given ANY warning that they would be closing soon before my order was placed or when they updated my delayed delivery time. I’ve never had this issue with Waitr and have ordered from them several times late at night. I won’t be using this service anymore because it put me in a bad bind last night and didn’t appreciate how it was handled. Definitely sticking to Waitr from now on..SmarileurVersion: 142.14.3

Terrible Payment and Tip systemDownloaded the app for the first time seeing a rasing canes ad and figured I’d try it out. Came to a total of $22 and some change, and this was before tip. Perfectly okay with that. When I confirmed my payment method and paid, I suddenly got a notification from bank that Favor charged $38! That’s a $16 difference. I was super confused because there was NO WHERE to change or edit a tip before hand. Nor was there a message or pop up telling me this add $16 charge was gonna be added to my $22 total. I contacted customer service about this issue and I was told the $16 was a temporary tip and they OVERCHARGE to make sure you have funds but they don’t put this disclaimer ANYWHERE before or after paying. Customer service told me I can edit the tip amount after the delivery has been completed which is such a flawed system and is a ridiculous amount. I had my food delivered and my order updates to say “finish payment” and I thought I could finally change my tip amount. But no, I was asked how many stars was the service from the driver. I clicked next and my tip was automatically made to $7. I still cannot change the tip even afterwards. When ordering please keep this in mind. Never using this app again. 👎.Andy L. C.Version: 203.16.7

Bad communication and delivery estimatesThe good- they seem to have the most options available as far as restaurants. All the bad- they are the most expensive with their fees and less transparent about them. They are terrible at estimating delivery times, and unless you get a driver who communicates every step of the way, you literally have no idea where the driver is until they arrive. Unlike other apps, they do nothing to communicate how far away the driver is (like some kind of GPS tracking), what kind of car they drive, a picture of the driver… you just get a name. Tonight the app said my driver was minutes away so I went down to meet him, by the time I was downstairs it said zero minutes. 10 minutes later it still said zero minutes so I tried calling and texting my driver multiple times with no response. 10 minutes later I found out that he’s 5 minutes away, meanwhile for over 20 minutes the app says zero minutes. So fix your app! That’s frustrating for the customer and the driver. But for me, I’m done with Favor considering there are several other apps that are superior, I don’t see the point in bothering with Favor any longer..SusandiddyVersion: 203.6.1

ZERO STARS STAY AWAY!I get a lot of indirect favor orders, meaning I order directly from grocery store or restaurant and they choose to use Favor as their delivery service. It’s the absolute worst service, and has been by reading reviews from 2 YEARS AGO!!! I see that the issues are the same and even if it’s directly through the app. Drivers “pick up” your order only to find it’s still sitting at the restaurant an hour after it was prepped. I think their drivers know how difficult it is for them to get reprimanded and so they know they can get away with it, plus I believe drivers aren’t tracked when delivering indirectly. So their drivers don’t give a **** and they mark order picked up, never mark it delivered so that they get paid for the hour plus tip, in the meantime they’re out delivering for DoorDash on a separate device, getting double pay and tip. And it’s no skin off their back, if favor cuts them off, they just go to the next app. Apparently Favor could care less, they only provide credits that quickly expire, not refunds, very unethical company. Unfortunately their drivers also work for other delivery apps and you’ll see their name come up again. Your better off just going for the crap yourself..Disappointed@baby1stVersion: 202.4.1

Very disappointedSo I figured I’d order from here to be convenient & it was supposed to be only a $3 delivery charge. The place I order my food from is literally less then a couple of miles away & my total came out to $18 & some change but of course it didn’t show me that before I placed my favor cus I would have definitely not ordered from here if I knew that was gunna be the total ! My food was less then $7 ! I could’ve literally got another meal for the next day this will be the last time I use this app Uber eats is ways better at least they show you what’s gunna be charged on your card before you place the order. I NEVER leave reviews EVER because I’m not a picky person & if something isn’t correct on something i usually just shrug & move on but I just can’t get pass this app ! Oh & they took an additional $6 out of my account I see it was refunded but of course it never goes right back into the account money isn’t the issue but I was charged $18+ & an additional $6 that was not approved to be taken out of my account!! This will be the last time I use this app & I will NEVER recommend to anyone! I know the company won’t care but for anyone else contemplating wether they want to use this app or not I hope this review is helpful!.Maggie_gigglessVersion: 142.7.19

No food, runner ate everything and is doing another favor orderI ordered food from ihop and was expecting it to be delivered in less than an hour since it was close by. After an hour it said they are on the way finally from the place and I was relieved, but then when it said they arrived I looked around and didn’t see anyone and thought maybe they are lost so I went around looking for them and texted them to see where I can find them. No response, so then I contacted customer support to see if they can help, it took a while but they said they will look into my order, I texted my runner again and then it said that the runner is off running another favor... I have not received my food yet, worst experience ever, was looking for a easy order experience but wow was I wrong. I hope this was just the one runner that was bad... favor you need to step up and be stricter to your runners, taking a long time for simple orders that we could have done ourselves in less than an hour. They probably already ate my order while I waiting for them to arrive. In the end I had to do it myself while the bad runner still got paid with the credit customer support gave to clear out the order. Be more in charge please favor..FrostySparkVersion: 142.11.2

Paid over $40 for the wrong orderMy problem with this app is that if your delivery is incorrect, there’s no efficient way to fix the problem. I ordered from a Hawaiian poke bento box from a local sushi restaurant Because I couldn’t leave work for lunch. The driver gave my bag to the receptionist and she excepted it. Immediately when I opened it, I recognized that this was a chicken skewer on top of fried rice. Clearly not poke tuna on top of sushi rice. It seems to me that it should be the drivers job to confirm that the order is correct before leaving the restaurant and they should’ve been an obvious mistake to catch. I immediately texted the driver and he texted me back an automated message with the phone number to call favor headquarters. That was basically useless. I got a voicemail that asked me to leave them a message. An hour later, still no response. So now I’m stuck with an extremely expensive lunch that I didn’t order and don’t want. I cannot explain how irritated I am at this moment. And this is not the first time that this has happened…So at this point I blame myself and will not use this app ever again. And because there’s a strong chance that you will not get what you paid for, I advise everyone else not to use the app either..SpacylacyVersion: 142.8.0

Not worth the downloadI had high hopes for this app as it was goo competition for the other mobile delivery apps so I gave them a try. After three separate orders well over a month apart each time I have had the worst possible experience. My first two orders were canceled by the app it’s self. The second order I got close to a possible delivery as I had the driver reach out (which was the closest I got to ever getting something delivered)but after an hour of waiting they forcibly cancelled my order. My most recent order I had put in expected delivery was 50-60 min during the dinner rush which I could have expected anywhere else as well; an hour later the app is still in the “run” time and changed to a time frame to status “your favor is taking longer than usual we will send you updates when it’s on the way”. I ended up canceling and changing who my order was through. Needless to say waiting two hours to get food is ridiculous, don’t know if I live in a place where they truly need to commute or if they need to hire more drivers. Either way I’m done with this app and giving it time to turn around. Will be deleting today and sticking with its competitors..B.good.Version: 202.1.1

Do yourself a favor and don’t download FAVORI have used favor 3 times and only had 1 reasonable experience. I downloaded Favor because The Breakfast Klub uses their service. The first time I ordered the delivery took 2 hours. The application does not offer any real estimate of how long deliveries will take or any type of gps tracking like other delivery services. My most recent experience I ordered food at 5:06pm and the runner didn’t arrive to the location until 7:00pm and I didn’t receive my food until 8:19pm. The runner left the restaurant at 7:35pm with my food and notified me that “he was on E and needed gas” smh. The restaurant was 5 miles from my home yet it took him another 45 min to deliver my now cold food. I reached out to customer service and it was days before they responded (via text) not even a phone call for my terrible experience. They attempted to blame the ordeal on the restaurant and when I challenged their reasoning they blamed it on never having enough runners. Needless to say I was disappointed enough to write this review. I was equally disappointed to find out this is an H-E-B company which I love and consider a pillar of customer service. Download Uber Eats or Door Dash...AmieVickieVersion: 142.19.1

Thieves and Rats!This app is the worst! I really liked it in the beginning. Until I started paying attention to my charges. This app does not give you the option to go back and look at your transactions or receipts. At the time that you pay that is your only chance to review the purchase so if you don’t look at the actual picture of the receipt Favor just shows a breakdown of the transaction. They add extra fees on top of what you buy, taxes and fee! So when you look at the break down it just shows how much your food was taxes and the tip. They throw in their extra fee under your food and if you don’t look at the actual receipt you would never know. Also they always have a “suggested” tip amount already pre-set at check out so if you don’t edit the amount you are stuck paying a $5 tip! Most of the time the screen flashes so quick you don’t even get the chance to edit the tip. I definitely don’t recommend this app the way it’s set up it’s meant to keep you from being able to question them. Also it’s impossible to cancel an order the only one that can is the runner! And if you need any help you can forget about it! You have to e-mail them and it takes days to get response!.Jackieg09Version: 142.14.0

Where is my food????Ok so I don’t even know how this could happen - I ordered some snacks, the runner got what I need, I saw the receipt from the favor app, the order status was updated to “arrived”, but the runner disappeared, with my snacks. It’s just annoying. I was tried after work, wanted my favorite snacks, and was willing to pay $14 to let someone get it for me. The snacks themselves are 30 bucks and the store is 15 mins away from where I live. That’s right, Favor billed me 14 dollars for doing that and I’m fine with it. And then my runner never showed up. Finally figured out ok my snacks were not coming, fine I’ll ask for refund and go get them myself, and then I realized, the store closed. You see, I could drive 15 mins to the store and get what I want 2 hours ago, but I chose to use Favor, thought I could save myself several minutes to do something more important by paying 50% more of the price of my snacks, and now, no food, wasting time contact customer service, getting more anxiety - not to mention the customer service is so slow, not heard back anything from them yet. Now I just don’t understand why this app exist. High service fee and low customer experience? I can’t do this math..Noo FooodVersion: 142.12.0

Disgruntled and hangryI have been a loyal favor customer for years, probably since the beginning of favor. I have never had any issues with them until tonight, and tonight was a biggie. My order was delivered to the wrong address (their error, not mine), and when I reached out to customer service to try to get it fixed, it took them way too long to respond. By the time they got in touch with me and canceled my order, the restaurant was closed, so now I am left eating leftovers instead of my pizza that I have been looking forward to eating all week.I expect more out of them. I am seriously considering never ordering from them again because this has been such a horrible experience, and this one horrible experience has undone every single good delivery I have ever had with them. I would have been better off driving to the pizza restaurant myself to pick up my food. They didn’t seem to care that I had been inconvenienced or that their driver had made the mistake. Basically appalling customer service.I would seriously think twice about downloading this app or using their services. And no, my name is not Karen, and I rarely ever complain about stuff like this, but tonight was a dealbreaker..AncestryAnneVersion: 142.21.5

Be very careful!!I started out loving the convenience of this app. I didn’t have any trouble until recently. I ordered food at 2pm the app advised it was experiencing higher than normal volume so I was patient the first 30 minutes. Then I sent the driver a text asking how long it would be. He said he didn’t know. It was at that point I sent a message for my order to be canceled. I told the driver and contacted customer service. They have no real customer service your just texting a random number they give you. Around 4 I get a message from a totally different driver that he is outside with my food. I tell him the whole story and his response was well you paid for it so it’s here. Not only did they not cancel the order but now my 9 dollar sandwich that I ordered at 2 was at the door at 4 and they charged me 25 dollars!! I immediately sent an email to the company with screenshots and receipts if the entire transaction and they NEVER got back to me. Now I have to call my credit card company and show them the whole story to open a fraud claim. In what world do you wait for TWO HOURS for a sandwich then pay 25 dollars for it? I won’t use or recommend this app it is a rip-off plain and simple!!.Cami3031Version: 142.19.0

Do not use FavorI expect that drivers will be horrible most of the time with any delivery service. What I don’t expect is for a company to have no phone number. No love supper of any kind. Our driver ignored our instructions to bring the delivery around front. We have lots of little wild possums and squirrels and dogs that have no issue with ripping into a bag to eat your stuff. When we finally noticed our bag sitting by our back gate it was too late. Our driver hadn’t even updated that she had come. App said she was still at the restaurant. I tried contacting favor via their app and all they have is texting. No phone number, no live chat…texting. Took them an hour to answer the first time and then I got an auto responder in repose to my text back. I hit Twitter and they responded faster but took them nearly an hour to do a second reply. No phone number and no way to dispute anything on your own, makes for some of the worse customer service I’ve ever seen. And I thought Door Dash was bad, at least they have a live chat. If you are thinking of using g FAVOR, don’t. If something goes wrong they will take their sweet time even contacting you..Gx CoriVersion: 202.1.2

NEVER under an hour and cancels ordersPretty much it. Used it twice in Georgetown because we were stuck in a hotel because of car problems. My young daughter suggested using the app because we’re Texans and want to support our state. I’ve never had a rude delivery person in the four times I’ve used it. (Twice in Baytown as well) However, EVERY TIME it’s been well over an hour before my delivery arrived. Nearly 2 hours. And when you’re ordering sushi that can make you nervous. :/ We had to make several attempts at placing an order due to it being canceled. Also, I’ve had it switch delivery persons right in the middle of the run. Another frustrating thing is you can’t reach the driver until they are picking up the order so if you need additional items, such as extra ketchup or so on, you have no idea if they got the message or not. I’ve had the first delivery person actually answer “no problem”. I’ve had much better experiences with other apps. But, being a Texan and wanting to support Texas products I hope the negative reviews help them to improve the service..Clhckyxk all names takenVersion: 142.13.4

Favor doesn’t care about their customersI had an issue over $2. $2! Their runner purchased something for themselves and the app forces you to leave a tip minimum of $2. I wanted the tip refunded and the item they purchased refunded. That was it. For a total of $5.78. They refused. They gave me $3.78 as a credit but minus their tip and what I’m getting refunded was $1.78 of their fraudulently purchased item of my money. All this over $2. Sad. They don’t care about their customers. Buyer beware. If you ever have an issue with your order you will be left holding the charge, especially if they’re not willing to refund $2 to a runner who committed theft so I could be refunded my money. I wasn’t asking for the whole order. There were other problems with this runner. Use another food delivery app. They each have their problems but so far favor is bottom of the barrel. Can’t find where to delete my account but I deleted my app. Maybe I can tell the rep who didn’t care and continued to tell me that’s not how things work. It’s cool. Favor is cool with fraud and shady runners. You’ll be left with the bill. Disgusted. Will tell everyone favor as a company has no integrity or honor and willing to cover for thieves..Kimmi JohnsonVersion: 142.20.2

Too focused on runner, use a different appFavor has some nice options that are not available through other delivery apps in my city. However, the app is far less efficient and easy to use than any other I’ve tried. You can’t see a map of the runner to ensure they are actually going to follow through and not have the runner change 5 times. You don’t see the total until the runner is returning (the app forces you to pay a tip and automatically sets it at 5-6 dollars in addition to the delivery fee), and there is no way to cancel/deliver feedback unless it is to the runner themself. Ordered yesterday and the runner changed 4 times, so the ETA kept changing. I texted the runner an hour after I ordered and a new person said they had the order. An hour and forty minutes after the order was placed through the app, they said they had just ordered and the place was busy so it would take a while. I had them cancel, but there really should be a way for the customer to do this through the app in these situations. I wasted almost 2 hours of time because of the way the app is set up. I will go back to my tried-and-true app choice for future deliveries..Driven_by_soundVersion: 142.13.4

The worst food delivery appI use different food delivery apps all the time depending on what restaurant I want to order from - and Favor is the most incompetent, and has the absolute worst customer service app there is. When they are busy, there is absolutely no way to get in contact with customer service. You can’t cancel an order, when you haven’t heard from your runner. I’m only rating on the Apple Store now because this has happened multiple times and I’ve never had an issue with any other delivery app in this way. Uber Eats, DoorDash, Postmates, Toast - all superior. You can get in contact with customer service right away, and Favor is the complete opposite. I somehow convinced myself to use their service again and now I regret it and hate myself for it. If I ordered over two hours ago and my runner is “still on the way to pickup the order,” you shouldn’t be running an app like this. I don’t even blame it on the runner - Favor is responsible for not taking responsibility. And from the reviews of workers for Favor that I’ve read online, it looks like you don’t treat your workers well at all either. Pitiful..Done with Favor.Version: 142.21.2

Horrible customer serviceThe runner came to my apartments, I saw him and he said he was going to deliver to the apartment upstairs and he had my food in the car and he would get it. I stood outside until he was coming back down the stairs, he said I’m gonna go get your food and come right back. I haven’t saw him again. I walked to the parking lot he’s gone. Of course he doesn’t answer his phone. I paid favor $24 for a $13 meal, they put the tip in they think the runner deserves. I never change it. I have tried with no luck to get in touch with anyone from Favor. They send automated messages about someone getting in contact with you, never happens. And I still haven’t received a refund. I will never use Favor again. And the worst part is this is during the “stay home” order while the country is in a pandemic, Favor runners are running off with people food and the customer is still being charged. I’m trying to do the right thing by staying home. I’m disappointed. Update: Favor terminated my account after I gave them another chance and this time the driver failed to deliver to my job. I’m still waiting on refund. Favor is FRAUD.Mrs YuncyVersion: 142.20.2

Worst Service/Order Wrong/Caused Bank OverdraftI recently ordered from Favor and it was a terrible experience. (I have ordered with them many times before). (1) The runner (Casey) got my order wrong. Purchasing the wrong item on the menu. He did not communicate regarding the order at all either. (2) One of the food items (which was the burger) had mayo and the person is allergic to mayo so he could not even eat the food. (3) Only compensation was a refund on the burger. Which they charged $40 on my account as a “hold” when the total of order was $15 (after they applied the refund credit for wrong burger item). They did not update on their part regarding the correct amount and instead charged me for previous total (before refund credit was applied). Favor Support (Jamie) who assisted with this issue did not resolve the issue at all and basically told me to contact my bank with any additional concerns. This made me feel not valued as a customer at all. Now my account is overdrawn. Overall dissatisfied with service, order, and will not be ordering from this food app again. I do not recommend this company’s service to anyone..KpopGirl_02Version: 142.20.1

I’m gonna die of StarvationPlease delete this app. Use UberEats, they are much cheaper and more professional. I waited for my order for over TWO hours, only to have it canceled by the driver. The driver, Tomiwa, kept texting me saying he would go get my order but traffic was bad bc of the rain. Then an hour after placing my order he sent me a text saying “I’m at Texaco, Where are You?,” which was obviously intended for someone else, and he was obviously not on his way to get my order. THEN after waiting TWO hours, he cancels my order. Why? Bc the surge delivery rates had gone through the roof, and he could make more money by canceling my order and moving on to another. Either that or he ran off with his friend from the Texaco. Doesn’t matter that I’d been waiting TWO hours, have hypoglycemia and could die or injure someone else out of hanger. Just canceled with no explanation. I would've at least appreciated a bag of Doritos, specifically Cool Ranch, from the Texaco. So I call the company to complain/resolve my issue. Waited another 30 minutes on hold, then was sent to voicemail. Cool. I’ll just lie on the floor the rest of the evening and hope someone finds me..JdkdechnerVersion: 142.10.0

Uber Eats/Door Dash/EZStreet.This is the worst delivery app I have. I have made 4 order through them because I am constantly hesitant to do so. They say time estimate is about 30 minutes. Every single order I have done I ether didn’t receive my order because it was well over an hour past when I placed it or the store closed after I place my order (an hour after it was placed) it took two hours to get Starbucks which is eight minutes down the road from my house. It just cycles through delivery drivers. I have had 5 for one delivery and still didn’t receive my item! Don’t use it. It’s not worth your time or money. I am a stay at home mom with no vehicle. So yeah when I need something I heavily rely on delivery service apps like this. But this. This is not remotely close to one star app. If u have the patience to wait over an hour for food and want cold food this is perfect for you. DoorDash and Uber Eats. Is ⭐️⭐️⭐️⭐️⭐️ for me. This is 0! Update just did one more order to try and see what would happen. It has been 45 minutes. Three delivery drivers later. And my order was returned!!!! FOR ONE ITEM!.KailaM.C.Version: 202.7.0

Ordering system is horribleThe drivers are fast and bring it in good shape, but the system is not. I have allergies so every order has to be modified. I talked to others and reviewed the app before use. It gives a place for detailed and specific instructions. However after talking to the restaurants I’ve ordered from, I learned that the information I supply is not given to them. Someone takes my information and then gives it to them. I don’t know if it’s the app or the driver, but it has not been done correctly. Between two different days I’ve ordered from 3 different restaurants. Not one order was completed correctly. The only correct order I received out of my 4 total orders was 4 espresso shots. Maybe if you can order an item exactly as is, you could get it done right. The other problem I have is that they say it is free, but you are forced to tip at least $2 regardless of what happens and your order is charged an extra $2 for the use of the app. That is at least $4 before you receive your items, and as stated almost everything has been wrong. Never again!.Alicia LowryVersion: 142.14.3

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