Microsoft 365 (Office) Customer ServiceMicrosoft Corporation

Microsoft 365 (Office) Customer Service

Microsoft 365 is the ultimate everyday productivity app that helps you create, edit, and share on the go. With Word, Excel, and PowerPoint all in one app, Microsoft 365 is the destination for creating and editing documents on the fly when you need them most.

It’s easy to draft a blog in Word, manage your budget in Excel, or practice your next business pitch in PowerPoint. And with integrated editing features, Microsoft 365 is a complete documents editor right at your fingertips. You can also scan and sign important documents, create PDFs, and update your resume anywhere, in just a few taps.

With intelligent cloud services and trusted security, the Microsoft 365 app can help maximize your productivity in both work and life.

Word, Excel, and PowerPoint all in one app:
• Your go-to mobile app for productivity with Word, Excel, and PowerPoint all in one app.
• Use Microsoft 365 as your cover letter or CV creator with professional templates.
• Easily store and access Word, Excel, and PowerPoint files in the cloud.
• Share, edit and collaborate with others in real time.
• Practice presenting with Presenter Coach.
• Excel can create or instantly modify worksheets with one of the many in-app templates available.

Convert Pictures and Documents
• Create docs by snapping a picture or uploading a photo from your camera roll.
• Transform a photo of a table into an editable Excel spreadsheet.
• Enhance digital images of whiteboards, spreadsheets, and documents.

PDF Scanning & Editing Capabilities:
• Scan PDF files and convert them into Word documents instantaneously—and vice versa—with the PDF converter tool.
• Edit PDF files on your device quickly and easily while on the go.
• PDF Reader allows you to access and sign PDFs.

Unique Office Mobile Functions:
• Quickly jot down thoughts and ideas, and then save or share them via Sticky Notes.
• QR Scanner enables your device to scan QR codes and open attached links.
• Office documents and spreadsheets can be transferred instantly to nearby mobile devices.

Anyone can download the Microsoft 365 app for free and start using it right away. Access and save documents to the cloud by connecting a Microsoft Account (for OneDrive or SharePoint) or by connecting to a third-party cloud storage provider. Logging in with a personal Microsoft account or a work or school account connected to a Microsoft 365 subscription will unlock premium features within the app.

Subscription & Privacy Disclaimer
Unlock the full Microsoft 365 experience with a qualifying Microsoft 365 subscription for your phone, tablet, PC and Mac.

Monthly Microsoft 365 subscriptions purchased from the app will be charged to your App Store account and will automatically renew within 24 hours prior to the end of the current subscription period unless auto-renewal is disabled beforehand. You can manage your subscriptions in your App Store account settings.

This app is provided by either Microsoft or a third-party app publisher and is subject to a separate privacy statement and terms and conditions. Data provided through the use of this store and this app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored and processed in the United States or any other country where Microsoft or the app publisher and their affiliates or service providers maintain facilities.

Please refer to the Microsoft Software License Terms for Microsoft Office. See “License Agreement” link under Information. By installing the app, you agree to these terms and conditions.

Microsoft 365 (Office) App Comments & Reviews

Microsoft 365 (Office) Positive Reviews

Office360 ,writing assignmentsAt first I had my problems . But now I’m getting used to how these apps work . Sometimes I have problems still but I credit that for never using these apps before . Yes everything is new to me before I started to go to full sail university my life was pretty easy. But now I find I have to quickly learn these apps because I have to use them all the time life is really a challenge now I haven’t been in school since 1975 the year I graduated . When I grew up we didn’t have cellphones we didn’t have notebooks and life was really pretty simple and then the big boom. Now we have all kinds of things that we didn’t have when I was growing up. These apps have been a challenge at first but now I’m getting used to them and they have been a big help in doing my assignments for school I’m still shaken while useing them but it’s getting easier and I’m getting things done that I otherwise wouldn’t be able to so I now actually like them thanks.Version: 2.74

Constantly deletes hours of workI use on the iPad because i have to. I open excel files from iCloud or Dropbox, edit them for hours (clicking “save” constantly, or using “auto save”). The app says “saved, pending upload”. So I keep working. Then i exit the app to do something else. Hours later i pull up the file again in dropbox or iCloud, and BAM! NOTHING EFF-ING SAVES! Wasted hours of work! Happened to me 3x now! The answer, according to the guru’s online? Stop work when you want to save. Press the “back to dropbox” button or whatever it’s called. The file should upload to dropbox after a few seconds. Then reopen the file again. The “pending upload” message is gone under the save menu. It’s a lot of steps, takes way too much time, and if you miss a step, BAM, you’re eff’ed again.’ Steaming hot lazy Microsoft garbage. As usual. I’ve hated these guys since the 90’s. Just a crap company, and always has been. Eat S#$i! Microsoft. Cost me so much wasted time I just want to scream. Also, you can’t just use this app to replace the dropbox or iCloud app. Why? The file sorting and menus are atrocious. No sorting, filtering, or tagging files. So if you have hundreds, across dozens of folders and sub folders, this app is basically useless. Very very few customizing options too. Can’t say enough bad stuff about this app. And it’s all true..Version: 2.60

No way to edit an plain text fileOne of the most annoying things about Office for IPad is the inability to open or edit a plain text file. Really? We are talking plain text with zero formatting. As an IT person, I often use notepad on my desktop since it saves your text without formatting. I use it for scripting and sometimes just saving rough notes. The problem is, there is no way to edit such a file on your iPad. If I’m away from my computer and need to share some script I wrote or some documentation I wrote, I can’t edit it and remove my rough notes. Even copying and pasting is difficult in OneDrive since it seems to open as some sort of table. Plus you can’t change the file extension from .txt to .docx on onedrive to allow Word to even see a text file. The only way to see it exist is when you attach it in word or share from onedrive. I’m so frustrated with this but I’m stuck since my company uses Microsoft and not Google..Version: 2.62

Come home to MicrosoftIf you’re seeking, text audio, handwriting and voice typing in one place, without leaving the app or needing two devices, this is the one. Voice -typing (STT) picks up words including advanced medical terminology- even accented- typing them up just as quickly as you utter them, with stunning accuracy. Read Aloud (TTS) voices are most natural and quite advanced; understanding the flow of academic material, knowing when to pause even without a period, with a cadence that is most conducive to learning. In Word you can edit and listen without leaving the page. If you would like to study your documents - handwrite, highlight etc. - while listening without interruption, open the same document with your preferred inking app (e.g. Notability or LiquidText). The audio will continue in Word (background or Split Screen) while you work away. A floating control bar will be nice @ Microsoft 365. [Here’s hoping this is not gone by the next iOS update] All of it- and more (in the case of Read Aloud voices) - is also available in your browser, with an Office 365 account. My only reservation is with the handling of converted PDFs by Word on iOS. Perhaps, a more adaptive feature, like Adobe Acrobat’s Liquid mode, will do the trick for mobile devices. Finally, in the war of the apps, having fought the good fight for productivity, just come home to Microsoft..Version: 2.75

Big FanWhen it comes to software for general daily business proditivity the Office Suit hits the mark. It is no wonder why they have 90% of the market (guessing). I am also an avid Apple user so it was always a bummer with the two best of the best not working in harmony. Now days, other than some goofy tool layouts, they are compatable and work seemlessly between platforms. I just bought an iPad Pro to help with my mobile business requirements and i was impressed with the application version of this software. I can do 85% of what I need to do right from my iPad Pro. The 15% is shared gaps between tablets and software as well as limited functionality of the off products as it compares to the trational computer versions. All in all, well done … can’t wait for the future improvements..Version: 2.66.1

Absolutely love this!!I use this for spreadsheets and such for work and it works great and seamless between my iPhone app and Surface Pro. However with this new recent update, when you click on the bar to begin typing you can’t see what you are typing until you click on another cell and whatever you have typed appears in the box. I’ve tried typing in Light and Dark mode, because my phone stays on Dark mode so I thought it might’ve been a bug with Dark mode but it doesn’t work in Light mode either. My phone is an iPhone 13 Pro Max. Please help, I know it seems like a small problem but it is annoying because if you mess up typing/spelling in the cell you won’t know until you click off and you can’t fix it without retyping the whole cell and hoping you don’t misspell or mess up again or you will have to blindly retype the cell again. Please help!!.Version: 2.63

Questionable reliabilityOver the past 6 months, I’ve had great success transitioning between the desktop app and this iPad app and great failures, too. As other reviewers have commented, sometimes it doesn’t save work and you can’t get back hours of work. Also, sometimes something gets messed up in formatting of documents going between the desktop and iPad apps, and back the other way. In one situation, I lost a considerable amount of work on the day something was due. I was able to go back to a previous version but had to redo some of the work. It’s not as seamless as it seems it should be. Hopefully, the rebranding from Office app to Microsoft 365 is more than just a marketing change. The convenience of using 365 collaborative tools is so great that it’s worth the risk of losing some work here and there. But it would be better if that risk were eliminated..Version: 2.66

Best productivity appAs someone who is constantly on-the-go, having access to my documents and files from anywhere is crucial. The Microsoft Office app makes this possible, allowing me to access Word, Excel, and PowerPoint on my mobile device. This has not only saved me time, but has also increased my productivity. Additionally, the app allows for easy collaboration with colleagues and friends. Whether I am working on a group project or sharing a document for review, the Microsoft Office app makes it simple to work together in real-time. Overall, I highly recommend the Microsoft Office app for its ease of use and helpful benefits. It has become an essential tool for me and I believe it can do the same for anyone looking to enhance their productivity on-the-go..Version: 2.73.1

Incredibly confusing interfaceThe iPad version is adequate though it’s hard to tell if a document is auto-saving or not. When I tap the “back” button, thinking I’m going to the main menu, Outlook opens as if I’m sharing the newly edited document. I then find out the edited version has NOT been saved. Even more confusion ensues when I work on docs on my laptop. MS One Drive is completely useless. Every document appears to have a different “save” pathway- eg “OneDrive”, “OneDrive personal”, “OneDrive for business”, etc. Sometimes the web version of Office opens, sometimes the app opens. Nothing makes sense. I’m glad I my institution wasted their money on this and not myself... That being said, unfortunately I’m stuck using this garbage..Version: 2.53.1

Write up productFeaturing many templates to choose from within the various Microsoft office applications such as Excel, Word, PowerPoint, and notes, Microsoft has really enhanced the functionality and technical attributes that have increased the aesthetically stunning attention drawing designs that increase the overall appearance to entice people to read the work that is created utilizing the tools. While there are some shortcut features that could benefit to the addition across the board, being that they may be found in one application but may not be utilized in another project, the overall ease of use of all features is still quite prominent. Thank you for coming up with a great product!.Version: 2.72

GlitchesI am trying to write a paper. There is a glitch on the third page. Every time I try to print out my paper, the last sentence is printed on the top of the fourth page. Even though I have written only three short paragraphs on page three, the last sentence of the last paragraph is separated from the paragraph and is put on the next page; page four. Then, the paragraphs on page four are pushed halfway down the page. I have deleted my work and started it over on a new document blank page. Again and again, only to experience the same problem when I print out my paper. Please correct the glitch on the new document page!.Version: 2.72.1

Great for Microsoft Apps, not great for IOSI have really enjoyed how office keeps slides in the proper format compared to other apps I use for school to try and keep notes. The hyperlinks and the videos that are incorporated into the slides make them very easy and give it a definite leg up in downloading powerpoints versus the Notability app. However, Notability’s note taking and customization is far superior, which I 100% suspect is due to my using of an iPad and not a Microsoft device. The writing and note taking on Office is pretty limited and generic, which is why I’ll use Office for the powerpoints and other PDFs but that’s basically it..Version: 2.65.1

3 stars because of the colorsUnbelievable, but true. Under Satya, Microsoft gave up its colors to the real leader, Google. Given the history and how each of the corporations came into existence, it's finally the right move. Microsoft never had a good legacy, Google did, since day one. And, after Windows 7, Microsoft cannot create an operating system. In Windows 8 they have to get rid of the Start Button and the signature. Therefore the change of all trademarks. No more Microsoft colors, thank you, God. They are belonging to Google, the ruler of them all. At least Microsoft is learning, thank you Satya for that. But, if you don't want to pay a penny you still can. Just searching around for much better free tools. I just don't know where Satya was during the time that I was saying that it's going to be a dessasteter. Fortunately, he laid me off and now I'm running my own business that is working in the 22nd Century. Tons of things are free and developers are paid better than anywhere else. And, they are working on demand. Just won't recognize the Office anymore. Or anything from the ex. MSFT. How about just black 😉.Version: 2.69.1

Used to be fantastic, now I can’t sign inI’ve had an O365 subscription for years. Has worked flawlessly. All my other Microsoft apps work fine (OneDrive, etc.). But the Office app in the past month or so has been signing me out randomly and won’t let me sign back in. I worked with tech support who had me do an uninstall/reinstall and that works for a few days. Unfortunately that is my workaround until MSFT fixes this, but it is VERY painful. I’m on an iPad, and have no issue on my iPhone. My other 3 family members have no issues on their iPhones or iPads. Really strange..Version: 2.68

It’s all good!Microsoft has changed so much over the years since I started at the date of conception of Microsoft Operating Systems. (A while ago) I have taken several courses in the past to name a few Word, Excel, Outlook, Power Point, Teams, and SharePoint all needed for my present employment. I can’t forget Publisher, which they shouldn’t have taken away, I loved it, it was so handy to make flyers, posters, cards, etc. oh well, I moved onto Power Point. I really have enjoyed using Microsoft Office 365 not only in work but for personal reasons as well, I am able to do small projects and keep myself organized, and I sure need that. Unfortunately, life took some unexpected detours for me over the last eight+ years. So for now I have been brushing up on some old skills, and learning some new ones, and there is so much to choose from, I suppose I will never get through all of them, but I will try. Thank you, Microsoft for what you do, however, don’t get too big out there, that us less unfortunate people can’t afford to use anymore..Version: 2.69.1

Useful on iPhone, annoying in iPadSo, I love O365 and I use it for work nearly every day. While I’m a fan of the office app on my phone and find it easy to find things I’m looking for (or have opened recently), i can’t help but feel rather annoyed at the “mobile version” of the app on the iPad. I find myself daily checking the App Store for updates and looking for an update for iPad. If this app had a meaningful iPad user interface (that is, using the ENTIRE SCREEN), then this app would get 5 stars for me. Let’s get that iPad update!.Version: 2.42

Scope of improvementsFirst of all, thanks to Microsoft for bringing office to iPadOS. Great to have a functional app. However, there is still a lot of scope for improvements such as table border coloring, etc still not as nice as a desktop app. The file opening is slow, and could be improved. Switching multiple docs would be a plus. Also, keyboard shortcuts for page zooming, etc could be really great since most iPad pro users use the magic keyboard. Day by day, the iPad is becoming a means of desktop replacement. In addition, remote control from iOS is also very useful for frequent PowerPoint presenter. There are only a few comments....Version: 2.67.2

Great for CollegeThis app is amazing for writing essays on the go. I recently got the Magic Keyboard for my iPad and I’ve been using it for essays. My only issue is that I wish I could add my google drive as a location to save my files to. Everything is saved to my google drive and I prefer it over one drive. It’s a major pain having to save my files to the files app and then transfer it over to my google drive. (Honestly I wish the desktop version of word would allow you to add a google drive to a location you can save to, but this is a review about the iPad app so, whatever.).Version: 2.56

Lost my 40 year account and messed up my working desktop with Office 2010Loaded new Office 365 and it blocked access to Office 2010 and I yet to have accessed my old email accounts at all after a week of hours trying Wish I never waisted the money I didn’t need One Drive but Windows 10 update installed it too. It earned a 1 star from me and now only an old laptop works yet with Office 2010 and my new laptop is worthless for my old email coming in it only puts out via Windows 10 on Edge and nothing on Outlook 365 but some long outlook with numbers behind i🤬🥵😡🤯.Version: 2.40

Office App is not the same as everyone else!I started using the Office 365 by accident and thinking all forms apps are the same I have it a whirl. Boy I couldn’t have been more wrong. The office app is much more user friendly and easier to navigate. It’s not just stuck a bunch of symbols and buttons all over its map that takes a college Doctorate to figure out. So your self a favor and down load it and try it. With in 1 use you’ll be asking your self “why didn’t I do this a long time ago “. Easy Peezy..Version: 2.75

Outstanding programming!The programmers who designed this went above and beyond their missions parameters when designing this really superb Office Suite. Everything works so well and the interface’s seamlessly constructed parameters make using this Office Suite both productive and functionally useful for people such as myself who may only be beginners, but as well, makes our output look positively brilliant, like a shiny diamond recently cut from an occluded prototype fresh from the earth. Your programmers are truly world champions at what they do!! 🙏🏼📱💻🤙🏼.Version: 2.71

Amazing Life, 1932 to 2022!I was born in 1932. Telephones were just being improved to using a dial system from needing live operators to “patch” calls on a switchboard! Now we hold a small, light weight device in our hand that can do nearly all the things that we needed many devices to do just fifteen to twenty years ago. We literally can do most everything except grow food, travel physically and build things. In 1932 was there was a person in the world that could envision what we have in 2023?.Version: 2.72.1

This would be a 4 or 5This would be a 4 if it would automatically save where you ask it to save, so when you go to upload your document it will upload. It would be a 5 if it would be the same as it is on windows so you wouls not have to have a windows computer and an iPad. Also if the iPad would talk with the Mac book. But they do not communicate even being on the same network and the same account. Not a happy paid customer..Version: 2.61

Major investors LLCThis app is amazing and it was because of going to college for business administration. I have the access to the full version of this software I own a real estate service company, and I use this software daily to read PDF files to write contracts to use Word and all of the other tools that are available here for professional commercial business. I highly recommend this application for any one freelance entrepreneur. Business professional must have app..Version: 2.66.1

Great All-in-oneGreat call by Microsoft to add their Office Trio (Word, Excel and Power Point) into one app. I have an older 16GB phone, and Storage is at a high premium. With this app, I can write papers, work on spreadsheets and presentations without taking up space with three separate apps, saving me precious storage space. This is a great app for working on projects in places I can't bring my laptop, or if one of my other family members is using it, I can still be productive from my phone. Pair this app with a bluetooth keyboard and you have a winning combination!.Version: 2.37

I’m super happy with the new Office app!This is great! The update is very efficient for me. I work between Word and Excel quite often for research. To be able to open, copy, and use actions quickly when I’m doing something quickly (like emailing my boss about statistical results) is essential. Office does this very well and I’m very happy with Microsoft listening to customers and combining all of the essentials into one. I also really like the option to convert an image to Excel table or image to text. These small features really make me love it..Version: 2.34

So productive with my Teams + 365 Apps integrationI love the current setup with teams and 365 app integration. It is so nice to be able to login to Team and edit all of our team documents and share/edit things simultaneously, it just makes life so easy. I don’t know how I would work without all my Office applications. This is used mostly for my work account but I will never do without my personal 365 subscription either. Keep it up Microsoft, lets see a free update to that Windows 11!! 😉.Version: 2.50

Where Would I Be Without You?The positive impact Office productivity suite and it’s communication tools has had on my life is almost incalculable; that is, as long as you don’t apply Office’s significant calculation tools! Office easily carried me all the way to my doctorate program and probably would have carried me all the way through, if it only had a medical application. I’ve enjoyed Office most of my life. It became my platform from which I articulated myself to others. It is my storage box. It is my diary!.Version: 2.59.1

The Office programI’ve always used this product since I can remember. It’s changed quite dramatically over the years. I had Word I believe when Windows used DOS. Having access through my phone is amazing! I can access Docs created from my computer right on my phone. No wires, file transfer apps… etc. I can use my phone to read, create, or edit documents like a champ! Love having this kind of flexibility and freedom at my fingertips..Version: 2.68

Well done Microsoft!Well done Microsoft, just make it available for IPad and it will be perfect for my needs..Version: 2.34.1

Awesome!!Very good app.Version: 2.36.1

Office 365 way better than G-SuiteI have worked for many years with MS Office products but on my last job the company unfortunately was using G-Suite. It is like comparing the majors to AAA baseball. Miss Office 365 lots. It is way better!.Version: 2.75

“Microsoft 365 (Office)” is a long timeHopefully the extra spaces in the name will be removed by the time 365’s name is properly changed to Microsoft 365..Version: 2.69.1

FlyersOkay!.Version: 2.75

What aren’t the citation styles updated to ApA 7th edition yet?It’s been 5 years since the 7th edition APA style guide was released! Please update the Word soft to allow us to use ApA 7th..Version: 2.75

AwesomeAwesome.Version: 2.75

RemerciementsMerci pour vos belles applications sont très formidable de rene viau fait attention à vous autres je vous souhaite une bonne fin de semaine car on est dimanche alors A+ je vais peut-être me faire un autre avis plus tard merci Microsoft.Version: 2.75

MrsTrès bonne application.Version: 2.75

🌈🌎🌍🌏🫶🏿A world of apps and technology, that better bring us crazy humans together. Creating the tools for change we want to see, for a better tomorrow. As a fan to Apple/Google/Microsoft - I’m loving how they’re learning to better collaborate on working together; best supporting user demands, while achieving insightful solutions for all people to confidently navigate the tech world! Keep up the great work Microsoft..Version: 2.75

GoodMS standard..Version: 2.75

Amazing!!The best tool there is!!! Super easy too.Version: 2.74

SPAM: No subscription foundIt works but keeps giving me notifications to register for premium and states “no subscription found”. I already have a subscription on my Microsoft account..Version: 2.75

BravoBravo.Version: 2.74

Good👍.Version: 2.73.1

*the* electronic office appDefinitely the best, we’ll just need to see how it synchronizes with OneDrive and with the app when we edit a document on our computer, as sometimes it doesn’t always appear live.Version: 2.73.1

SimplifyingI would like to see some applications simplified, less complicated, maybe captions to guide if it sees the user struggling.Version: 2.73

BestI use Microsoft 365 and it’s awesome 🤩.Version: 2.73

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.75

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