Turo - Find your drive Customer ServiceTuro Inc.

Turo - Find Your Drive Customer Service

  1. Turo - Find your drive Customer Service
  2. Turo - Find your drive App Comments & Reviews (2024)
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Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, from a vibrant community of local hosts across the US, UK, Canada, France, and Australia. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by building an accessible, flexible, and scalable car sharing business from the ground up.

Whether it’s a truck to help on moving day, a swanky exotic for a luxurious weekend away, or a classic cruiser for a picture-perfect road trip, with thousands of vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure.

Upgrade your travel plans
• Choose from a totally unique selection of cars and drive the perfect one for your trip
• Book cars directly from local hosts
• Safely access cars through a variety of contactless check-in options
• Get the car delivered, and book trips on the go with a quick tap

Start your own car sharing business
• Share your car and build a car sharing business with Turo
• Start with a car you already own or buy one to share — any car owner can start exercising their entrepreneurial muscles
• Choose how many cars to share, scale your business up or down however you want, and decide how to reinvest your earnings
• Whether you want to commit a lot of time or a little, you can earn at home or on the go, on your schedule, and divest any time
• Rest easy with liability insurance from Travelers Excess and Surplus Lines Company backing each trip

Note: Continued use of GPS running in the background can dramatically decrease battery life.

Turo - Find your drive App Comments & Reviews

Turo - Find your drive Positive Reviews

I had no credit card and wasn’t charged a security deposit eitherHere’s a quick piece of advice for anybody that runs into this problem .. the very first time that I ever tried to sign up and rent.. after I’m putting my drivers license and everything I was declined and I couldn’t figure out why so I tried it again. The problem was that my drivers license DOES have my middle name but on the app, I only put my first name and my last name. I had to figure this out for myself and reapply starting from scratch because the app didn’t give me an option to edit or fix the issue. (or maybe it did but it wouldn’t have been instant, and I needed to rent a car fast at the time). That is the one and only issue I’ve ever come across using this app. app itself is Very simple. easy to use &straightforward . They offer their own damage protection starting at just $10/day for coverage. I was having a hard time finding somewhere to rent a car since I didn’t have a credit card. I found other options, but those ones wanted a big security deposit since I didn’t have a credit card. Turo was such a blessing to find. I was able to rent a nice car for cheap no extra deposit or credit card required. .. I mean all at all with the damage protection that I purchased plus any tax, extra fees , etc involved I picked up a car on Thursday evening dropped it off on Sunday evening and paid less then $170 for everything . My host was great, and very quick and easy to communicate with..Version: 24.3.1

Love this app!I used Turo for the first time on a recent trip to Kauai (Sept 2021). I couldn’t find a single rental car on the island a few months before our trip and asked friends for advice and one told me there was an app for cars similar to vrbo for houses. I set up my profile and found a car I liked, and then everything went very smoothly on our trip. I now would likely prefer this to a traditional car rental service, or at least will always compare prices and availability in locations with both rentals and Turo. I wish I’d thought of this! The only improvement I can think of is pick up and drop off. We paid extra to have the car brought to our hotel versus picking it up at the airport. We didn’t need it for our entire trip and it was a few hundred dollars a day, so thought we’d save some money. If the “host” lives closer to your drop-off location than the airport, not sure why it needs to cost more. Would seem better for them as well. So seems like there could be up front discussion of location and then fees set only if the requested unique drop-off is less convenient for the host. Also, our host seemed to not be clear that we’d also paid for pick-up at the hotel (although very clear to me in the booking details) and it created a lot of back and forth messages on date of pick up. App needs to make sure host is clear on locations to avoid hassle for the guest when trying to enjoy vacation..Version: 21.40.1

The Way it Should Be DoneI’m not sure why renting a car before the Turo app was seemingly in the dark ages, but today renting a car through their platform shows that it should have been down this way from the start. You choose the exact car you want, not from a fleet of “Ford Explorer or comparable”. It’s way cheaper than the big guys, by a lot, and this is still including the highest Turo insurance that you can get which covers everything. Many times you can get unlimited miles if you have a lengthy trip. Hosts at this point have many trips under their belts and have reliable reviews that you can trust. Very importantly, the host knows the car and will demo everything in detail instead of just handing over the keys and sending you on your way. Also, while you can get the car delivered, I have not been inconvenienced by a short Uber trip to pick the car up, being that there are now endless hosts using the platform which means a car is never more than a 10 minute drive away. My personal car Is about a decade old and I’d rather not put the wear and tear on it, but I also don’t want a new car payment. My company pays me pretty well per mile when I travel, so using Turo once a month for my longer trips definitely pays off and I don’t mind spending the money being that it really is so affordable compared to chain rental companies. All in all, Turo has really changed the game and you should give it a try!.Version: 21.35.8

Great Customer ServiceDue to unforeseen circumstances resulting from life & the pandemic, I needed transportation for work. Turo Agents & Hosts have consistently taken care of my car rental needs. I’ve been a Turo renter on and off since 2017; moreso now since 2021 as I needed the vehicle to commute from Houston to Dallas for work and due to my responsibilities as a Praise & Worship leader at LOV Nation Church. I am pleased with the service and have been made to feel safe in every vehicle I rent. It is clear that Turo cares about the customer’s health & safety as they appear to have made it apart of their guideline for hosts to follow COVID cleaning procedures in order to list any vehicle. I am also pleased with how Turo does everything in their power to resolve issues if they may arise. I highly recommend using Turo. Their rates are competitive, and, thought they shift according to the market like everywhere else, have been at least 30% cheaper than using Hertz or Enterprise Rent-a-car. Of course, you may have your mileage trade offs since not every Host on Turo offers unlimited miles. Just be calculated on those types of rental parameters to ensure that rental best fits your need or adjust your life according for the duration of your trip. I enjoy this service. Thank You Turo and to every person who has graciously hosted me. I look forward to enjoying renting more vehicles as time goes on for leisure & business! I highly recommend using Turo!.Version: 22.42.1

Incredible ServiceI don’t normally write these, so you know it’s either super good or super bad. In this case I was blown away with how responsive and fair minded Turo is. I rented a Tesla and paid about $1000 ahead of time. About a month before my trip, the car was unavailable due to mechanical problems or something, I’m not really sure I just got a notification that I had been refunded and my trip was canceled. I was very worried, I thought I wouldn’t be able to rent another Tesla of the same year and model (I’ve never driven one and was super stoked for this!). Luckily, it was super easy to find a help button and choose the option to speak with a customer service rep. I pressed 2 on the call to speak with someone and within 1 minute I was explaining my situation to a real human (something very important to me). Within 10 minutes I not only received confirmation of my full refund, I had also received an additional $500 of in-app credit to use towards my next rental. I was able to rent an even nicer Tesla I wouldn’t have been able to previously!!! Let’s goooo. Outstanding customer service, I highly recommend this app to anyone looking to rent a car. Much better rates than the big companies, more flexibility, AND nicer cars. And obviously from the rest of my review you can gather that they have incredible customer service that responds very quickly!.Version: 22.21.1

First timersWe are new to the Turo community and at first we were skeptical about renting or car to complete strangers. However after doing more research and becoming more knowledgeable about how Turo vets all renters driving backgrounds, and authenticity; gave us peace and mind about who will be responsible for our car. Being informed about their different coverage options to best fit our needs also a huge plus. The app is very easy to navigate through and with step-by-step instructions, makes it easy check in and out of each trip. We’ve only had two trips booked with our car and at the rate we’re going, i know it’ll definitely be worth the while. Why not make money off your car if you don’t need it at the moment. Before apps like lyft, Uber and now TURO came out; the number one depreciating asset was a car. But now its an investment with being able to create income to pay for your car and make profits compared to constantly putting money into it. This rating is 100% real and honest, im not being paid or influenced by incentives; apps like this are created to help create a business and earn income from nothing into something and because of that, I want to make sure this review helps other people like me who want/need the extra income to support their family..Version: 23.12.1

Turo mean less hassle!!I have used Turo a few times now for family trips and when traveling with kids, ease of travel accommodations is essential. The entire process with Turo is user friendly from the beginning. The search, and selecting a car is step 1 and the details regarding specifics of each vehicle is user friendly. Fees and cost are up front and available to see, not hundreds of fees added at checkout. Prior to the trip a few minor steps to upload drivers license, etc is quick and can be done in a matter of minutes from your phone. Obtaining the car varies depending on location and host. I have been picked up and baggage claim or walked to shuttle and dropped at car. Both were seamless and zero hassle. Way less waiting and hassle than any car rental company I have ever dealt with. Beginning the trip requires documenting a few photos, again phone friendly steps and drive away! The return is as easy as returning to the prior spot and handing off the keys, and again a few pics. I typically pay for the cleaning service $20-25, I know I don’t want to wash and vacuum the car so much easier. That doesn’t mean leave trash!! Be respectful. Throw away your trash. Also, prior to each of these steps the host will send you written and often video instructions so nothing is confusing..Version: 21.11.0

What is not to love?I absolutely love Turo, so much that this review won’t do it justice. Not only is this a genius idea for a host, but it’s unbelievably convenient for a guest! We were over paying for subpar rental vehicles through Expedia and car rental companies for years until we found an unexpected need to search elsewhere. We thought we would be stranded without a car because we waited too long to book a vehicle, but Turo came to our rescue with a better deal than we could have asked for. I must admit I was skeptical during our first use, afraid of an unknown first experience. But that all changed after our first trip using Turo and we will never go back to the way we were renting previously! We had 24/7 communication with our host, pick up and drop off were so easy and convenient, and we didn’t wait in any lines after we picked up our luggage! We went straight to the airport parking lot and drove off in our beautiful, affordable rental- we felt like locals! If you are new to this app and considering using it, please do yourself a favor and go for it. You will not be disappointed- I have recommended using Turo to all of my friends and family already and encourage you to do so as well!.Version: 20.24.0

Request an explanationSome body help me out here in case I misunderstood something. Im a fair person and try hard to write true and factual reviews according to my experiences. Im all for supporting the locally owned businesses and prefer doing business with them. So In searching for a van rental for an upcoming trip I responded to a Turo add advising me to compare the lower prices and availability on car rentals through Turo. So after getting the prices from the major auto rental company’s I down loaded the app and started my search. My shock and confusion is all the higher prices and for much older vehicles the Turo results came back to me in respect to the rental companies. I don’t get it? Why should I pay more for an older van than the cheaper prices offered by the auto rental company’s for 2023 and newer? This is not to include all the hassle Turo requires preparing a user account with selfies holding your DL and such which I wouldn’t mind complying to ….but where’s the deal? From the results I got it sure isn’t in the price and product. I gotta be missing something here. So please some body needs to help show me whats the big benefit here using Turo before I rewrite and explain this more clearly for everyone’s benefit in a 1 star review and over social media. In the mean time I guess I’ll rent from one of the rental companies..Version: 23.30.3

Much less Stressful than a rental agency!I was a little concerned about using Turo because not everyone is professional. Fortunately my first experience was wonderful and will plan to use Turo in the future. They encourage you to take multiple pictures of the vehicle before driving away for your protection. I would recommend taking the same pictures up PRN turning in your vehicle. That will prevent the "he said- she said." Record your mileage as well for good measure. It was just so very nice not having to deal with rental agencies and working with just one person. I was able to quickly pick up and return my vehicle at the airport. This was important to me. The person I rented the car from was so very kind and professional. He responded promptly to any questions. The vehicle was in excellent condition and very clean. I was able to secure a vehicle and have it at the airport in less than 24hrs to my arrival for much less than a rental company would charge for the same type of vehicle. I also liked picking who I would work with and knew exactly what vehicle I was getting. I have shared my experience with friends and family. They plan to also use Turo for their next vacation!.Version: 23.29.5

My 1st bad experience with Turo.Good morning! My name is Brandon and I recently rented a Jeep Compass through Turo. I’ve used Turo previously and have never had any issues until this latest rental. Upon getting the car, I was met by the owner’s next door neighbor because the owner was out of town on business. Before he handed me the keys, he notified me that the tire sensors on the front tires were inoperable. The owner never said anything to me about this. Strike one! After driving it for about a day or so, I noticed that the brakes were seriously overdue to be changed. The whole vehicle shook when I had to slow down or come to a complete stop. Strike two. On top of all of this, the rear tires kept losing tire pressure. I’m assuming that there’s a nail in the driver’s side rear tire because we had to put air in it on 5 different occasions. Strike three. I was under the assumption that vehicles rented through Turo had to go through an inspection before being rented. The owner of the Jeep Compass seems to be a nice guy, but is slacking on the upkeep of his automobile. Every time that I encountered a problem, I alerted him of the situation through the Turo app. He told me that he made an appointment to get it looked at and I hope that he is able to get everything taken care of before anyone else can rent it due to safety concerns. Thank you!.Version: 23.26.5

I love TuroTuro was a blessing in disguise several years ago when I was traveling back home to NYC from Los Angeles. I flew into Newark airport to pickup my rental from a well known car rental company. I was a Preferred Member, paid for the rental in full and in advance, and as usual I would just walk to my rental, keys inside and drive off. Not that time. For some reason they tried to get another $500 out of me, although I already paid $600 for the rental during my stay in NYC. Told them to you know what…lol. Cancelled my rental, wrote the company and demanded my refund (and got that back). I remembered hearing about Turo, downloaded the app, and booked a vehicle for the same amount of days, for only half of what I paid for the other rental, and got a better vehicle anyway 😎👍🏽 I’ve been using Turo for several years now and by far, definitely the best rental car service out there. The rental car companies that have been around for decades are my very very very last option, and that’s if Turo isn’t available in a certain areas I’m traveling to, all the Turo cars are booked during my travel and the buses/trains are all shut down…lol. Thank you Turo. Highly recommended and FIVE STARS baby!!.Version: 23.36.5

So far, so good. The app is mostly self-explanatory.However, my app is not able to show me a guest’s identity data, so I am not able to verify guest’s identity before a trip. I have already contacted support two times, and each time,I was advised to refresh the app, and or use the website. I have tried that, but the app still doesn’t show me the id data that I may confirm from guest identity card. Also customers are increasingly complaining that the airport pickup location is too far. Some guests who are familiar with the airport want to pickup from the airport short term parking or garage. The three Turo assigned pick up terminals A, B and C appears to be understood by many people, including Turo support and customer service who think that Turo can park at any parking lot at Nashville International Airport. But my understanding is that Turo is prohibited from parking at Parking Garage 1 and 2. This misunderstanding has resulted to the poor ratings and not so good language used on some of us hosts. I suggest that guests reviews regarding inconvenience of picking a vehicle because of distance MUST NOT be regarded by Turo as a complaint against a host; such ratings need to be discarded..Version: 23.38.1

Really depends on the hostAs far as the concept of the app goes: awesome. There’s no massive deposits and holds on credit cards as there are with traditional car rental services. The app functions well. Communicating with the host is straight forward. There’s a before-and-after process during which you can provide pictures of the car and any damage that might exist before you pick it up, so you’re not held responsible for it. It’s nice. Well thought out. The downside is availability and consistency. Depending on the area you’re in, there might not be much available, if anything. For example, I’m in Auburn. There’s like. Nothing out here. But 40 miles away, in Columbus, there’s tons. Everything from Corollas to Teslas to high-end sports cars. The quality of hosts varies as well. I’ve had great luck, but I essentially found one good host and stuck to using them. I had another before that was…not great. I’m giving it five stars because the last part isn’t really within Turo’s control. As far as what Turo offers and claims, they hold up their end. I don’t use any other rental service at this point. Highly recommend..Version: 21.46.7

Used Turo many times!Turo is definitely a wonderful and convenient app for anyone trying to rent a car for a short period or long period. The app is very user friendly and super easy to navigate through. You don’t get all of the unexpected fees or security deposit requests as you do with other big name car rentals (Enterprise, Avis, Hertz, etc.). They give you many options to add on if you would like for a decent fee that I can’t complain about. The best feature is that there customer service agents at turo and most of the people that I have rented through are very friendly and helpful, they have sent me coupons to make up for any inconvenience that are always greatly appreciated. I would say the only downfall to Turo is that whoever you rent from can leave reviews about you where they can lie about what kind of a renter you are and turo really doesn’t do anything about it nor even dare to remove a comment that could make you look bad. I thought they would at least look into it and attempt to rectify the situation but nope. Overall, I do recommend Turo app if your in need of a rental. At least give them a try when your looking around and pricing car rentals out..Version: 23.23.1

A viable alternative to conventional rentalsI write this after my first experience using the app. It was a simple and convenient alternative to conventional rental companies in the declining age of those corporate run conglomerates that had successfully pushed out almost any competition. My most recent experience with one of the big-name rental outfits left me scrambling to fit six people and their suitcases into a full-sized SUV after they failed to fulfill my order for a mini van. I had nearly given up on rentals and bought my own mini van when I discovered Turo. I found a few mini vans available in my area that were available in the week leading up to Thanksgiving. I chose a Pacifica and was very thankful to find it was well equipped and very clean; unlike any vehicle I had ever rented before. The app guided me through the whole process and I was on my way. Had I needed to extend my trip, the app offered many times to provide that opportunity through the app. The return process was also very easy and everything was documented with pictures to back up any claims that could arise. I’m very satisfied with Turo..Version: 22.46.11

Fantastic concept and well deliveredI’ve only used the app once so far but had a fantastic experience! Great concept and well executed. I found everything to be as advertised and the person that I rented from was great to work with. Since I wasn’t renting from a big rental company brand there was some hesitation on what it would be like and how hard it would be to find the vehicle. Obviously, I can imagine every experience will be different since everything is handled remotely so go into the transaction with the mindset of being flexible. Remember these people are letting you use there vehicle at a lower cost than if you were renting from a big name, or at least that should be the case (I wouldn’t be inclined to do it if it were the same cost). I would definitely recommend this service for anyone, business or leisure. If you are renting for business and this is your first time using the service, add an extra 10-15 minutes to your pickup and drop off since there is a learning curve. At least that was my experience but maybe you are a wiz and figuring this stuff out 😁 Happy renting!.Version: 22.26.3

As a Host...First off, I want to say Turo is a great platform. UI is fairly easy to use, it’s fairly transparent in regard to allowing fluid conversion amongst guests, and I don’t think the fees are 𝘵𝘰𝘰 steep for what is offered... 𝘏𝘰𝘸𝘦𝘷𝘦𝘳, with all of this said, Turo doesn’t do a great job at explaining what is covered under a collision, wreck, or even a fatal incident. I’ve searched far and wide in regard to trying to figure out if I would be held liable in a dire situation, or who specifically is at large... Do I need commercial insurance to be fully covered? Does the guest (renter) have to have full coverage as well when driving 𝘮𝘺 vehicle? Is a 𝘵𝘩𝘰𝘳𝘰𝘶𝘨𝘩 background check competed when vetting guests/hosts? There is a lot of grey area and I think Turo has a lot to work on in regard to legality and liability. A basic premise is presented in front of me in regard to being a host when selecting a “protection plan”, but it’s not considered insurance... But the “protection plan” is provided via Liberty Mutual of which 𝘐𝘚 insurance... Multiple insurance agencies find fault in the Turo model, and some decline your coverage. So again, I literally flip a coin every time someone rents my vehicle, as I don’t know the full picture..Version: 21.17.1

Hope it spread all over the worldThis is like the "uber" or the "airbnb" of car rentals!.Version: 17.41.0

Best app to rent vehicleEasy to use and good way to find good cars.Version: 17.41.0

No line upsAwesome so far. So glad this exists and works!.Version: 17.41.0

Very user friendlyFirst time using and everything was easy to understand from registration to finding a car. Highly recommend.Version: 23.31.3

Love the appI have used the app as a guest and as a host. By for one of my favourite apps to use. Customer service is very helpful just as long as you do your own due diligence (i.e taking as many pictures before and after trips).Version: 22.50.3

The future of car rentals!To all reading this please make sure to take pictures of the car before and after! Otherwise enjoy this app it’s amazing!!.Version: 22.47.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.5.0


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