Groovebook: Book of Prints Positive Reviews
Great idea, but glitchy appI’ve been a long time customer of Groovebook, and I really appreciate the convenience of printing my phone’s photos once a month for a nominal fee. My favorite part is no longer having to print photos to stick into some bulky photo album!
Over the last year, the application has become so glitchy, I dread having to load photos. After selecting a few photos, the app will start you over to your most recent photo. You then have to scroll back up to where you left off selecting. If you hit ‘select all’ for a section, it does the same thing. It used to take me a total of a minute to select photos and begin the upload process. Now it’s become an endeavor that takes closer to 20 minutes to select photos. Then with all the scrolling, inadvertently I might touch a photo I didn’t plan to print. I no longer can go back and de-select photos for the Groovebook. You’re stuck with whatever you accidently uploaded, even though you haven’t hit the submission button.
I love the idea behind the book, but if glitches aren’t fixed soon, I’ll go back to just getting prints through Meijer or Walmart. There is no frustration in ordering prints through those sites..CJB246Version: 3.7.0
GROOVEBOOKSI love these little books! I have gotten about many so far and given several as gifts to remember trips or events. I am happy with the service and the quality and it takes all those pics off my phone. The quality of the pics depends on the quality of your phone and how you take pics. It's a great little product for only $2.99 per 100 pics.
I thought I put in a review a little while back but I still love it and think it's a great thing! I have printed them up for different events and given them to other people. That gives them a mini book of memories like baby or bridal showers, special company coming into town or special trips I've made with friends! It definitely is easy to come up with 100 pics from special occasions! You can order duplicates and have the books you like and cherish!
I still love this app and use it for extra books some months too. I have an issue now with the loading of pictures. It opens and says to load 100 and then goes to the very first book I ever ordered, and that’s over two years ago. I would love it if it opened to the present available book instead of swiping through dozens and dozens of books to find the new one. That’s my only complaint otherwise I love your app..Bondog49Version: 3.2.8
Great concept butUPDATE: the upload time has improved, the price has increased, and I would still like to give this app a 5 star rating BUT although the app is easy to use and a great concept, there are still so many glitches. Most annoying glitch right now is that while adding photos to the book it keeps shutting down after only a few photos. Hopefully this app will continue to strive for better because there’s so much potential here.
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Would give this app a 5star rating if a few things were changed. Multiple times I have tried to upload my photos on the due date and it takes HOURS to load. Then suddenly, a few seconds AFTER midnight they suddenly complete loading and I don't get a photo book for that month because my photos weren't uploaded before midnight. On purpose? I think so. The quality of photos is not great but for $2.99 can't complain- however a lot of pics get cut off on the edge so if it's an important photo get it printed elsewhere. Also I would like a second reminder to upload my photos for the month the day before or the morning of. The reminders are sent so far in advance that I tend to forget about it. That's just a personal preference..PhotoCrazoVersion: 3.7.0
Great Concept but Severely FlawedThe price is right for the quality and it’s an excellent concept but the ap needs a lot work. I tried gifting my first book to two different people. The ap repeatedly crashed in the process and I was never able to send to them. I was charged for $12 of product of which I have only received $4 worth. To my knowledge, you can’t track your shipments nor can you see to whom or where they are going. You should be able to track and see where they’re headed at the very least. The one book I received had some pictures cut short. For the price this is fine. But perhaps add a feature that will alert you when you’re requesting a printout of a pic that’s going to be cropped. You can’t view previous books in the ap. That means you have to look back through the pictures on your device as you are adding new ones to see which ones have already been printed or look through your printed books. This is not efficient. It would be a nice added feature to be able to share your subscription with someone else. For example, it would be awesome if I could share with my husband so he can add pics from his device as well. Overall it’s cool and I’ll continue to subscribe but I hope things improve..Jenius422Version: 3.3.1
Was goodThis app was very good, I’ve been using it since October; in the beginning I was able to upload no problem, but within the last month or so, I’ve been having issues with uploading pictures where after you click on one picture it would load and just shoot you back to the beginning of photos so you’d have to scroll back up to where you chose a photo just to add another. It would take double the time to add photos, so until this is remedied I will be cancelling my subscription. I did reach out to support before ending my subscription, and it didn’t help, they said the usual jargon of “sign in and out, make sure app is up to date, blah blah” it’s not that I did all those and the issues still persisted, there is an issue with the actual app, just say you’re to busy to fix it or whatever. They’re owned by Shutterfly, this shouldn’t even be an issue, but it is. If you can look past the issues then it’s good and definitely worth the money, but I’ve had enough of the frustration. Won’t be using this till they fix it unfortunately..Suck_upon_thisVersion: 3.7.0
Customer serviceI so wanted to give Groovebook 5 stars simply because I have been a customer for 8+ years. I LOVE their photo books because they allow me to capture all of my children’s memories so that they can look at them years from now and the price is great but I also LOVE the surprise covering each month. I gave Groovebook 4 stars because over the last 8 years I have had issues where I could not upload my photos to the site and had emailed/contacted for support and either got no reply, the issue remained OR they just cancelled my subscription. So, I have literally had to make my husband subscribe and also had to make a new email just to keep making books. This is undoubtedly ridiculous and I probably should have tried another printing solution but I really enjoy the books and the price. Long winded, I know, but had to get it out. If there were better customer support I’m sure my issue would have been easily solved but honestly you’re just left to figure it out for yourself. Not cool..FitforlifemomVersion: 3.7.0
It’s somethingOkay so don’t get me wrong here, I love this app! It’s an amazing idea. I got my mom into it. Okay but here is my problem. I just got like my most recent book. Yay! …well yeh sure. Back story, I have been working on a photowall for the longest time, but also I have been using Groovebook for the whole thing. There have been at least 5 perfectly great ones, like their not lopsided, or to zoomed in/zoomed out. But with the other ones they have all been lopsided, I rarely have have problems with it being to zoomed in but this time it was super zoned out. But there are always good things, like they are amazingly priced, it’s am amazing idea. They are so good my friends have said that I have a BAD addiction to it (I have a whole Nike Air Force and Converse shoe box full of them, I have at least 200 on my wall. And at least 100 on the floor waiting for me to put them up) so my over all “rating” that this is definitely something to try. It’s something that as me you can get super addicted to. So just give it a try you can always cancel it. Bye loves have a good day.Maggie arthurVersion: 3.7.0
This is a great serviceI've received two Groovebooks now and I think they are great- especially for $2.99. The app is very easy to use, uploading pictures is a snap and I receive my Groovebook in about two weeks. The printouts are as good as the pictures I send in- some are clearer than others. I set a reminder to make sure that I get my photos uploaded by the date they give me.
The quality of the pictures have declined- fuzzy and framed poorly. I know that this is inexpensive and probably should expect lower quality paper but it is getting to be a real problem. If the quality doesn't start improving I will need to cancel my long term subscription and get another alternative. Makes me sad.
I was very pleasantly surprised this month when my latest book came. The picture quality was much improved. There was quite a chemical smell to the pictures but it dissipated When I created my new book, I liked the new format and the pictures uploaded much faster..PposeyVersion: 3.2.8
Used to love... now having issues with uploadsThe quality has been great some months.. good some months... and ok some months. I like the convenience of just having my photos printed so i can tuck them away to enjoy later and get them off my phone. My major issue I've been having is it won't print past a certain number and I have to go through and figure out exactly which photo it isn't uploading which can be VERY tedious and annoying. I've noticed that it's iffy on which photos it'll print from my shared albums (even if I'm the one who uploaded it). I wish I could easily upload pictures from my computer onto groovebook and it not be exclusive to phone photos. I love the concept but don't enjoy the sketchy upload. I’d also like to add that I dislike how it can’t upload in the background. I had an album that didn’t get completed and I wasn’t aware of it until the window had closed. I’m pretty close to canceling my subscription bc the months that I’ve gotten charged but not uploaded a book.. it would even out to just purchasing photos when I feel the need..Newreviewer12345Version: 3.3.4
Love the concept but so glitchy latelyI’ve been a long time customer of Groovebook since I first saw them on shark tank. There have been major ups and downs with quality over the years but I’ve stuck through it to keep my system of photo books going. The app has been a nightmare this last year. If you fall behind on uploading photos it’s nearly impossible to upload them. The app continuously glitches you to the bottom of your photos and you can only select maybe 5-10 at a time. It takes about 5 times as long to upload photos as it should. It’s manageable if you’re up to date but if you have to scroll up for photos it’s awful. I’ve uninstalled the app and reinstalled, have a new phone, and done every typical thing to troubleshoot and nothing solves the problem for me. I want to continue as a customer but if this glitch doesn’t get fixed soon I don’t think I can continue to navigate it..Melika0Version: 3.7.0
???OK, this does have nice color to it and your pictures will look lovely. However if you are using this application for anything else other than fcopying a recipe ... and you are putting down something you want all of it on here, you are in trouble.
You do not get an entire 4 x 6 space to put your writing or anything else. It is always cropped at the bottom in the left, and on the bottom, by a small amount that can affect what you are printing. What is sad about that is when you crop it on their screen, it all fits in there nicely. Or, sometimes a title or a bottom subtitle will be removed, or are partially removed because of space, when you have it showing entirely on your cropping page.
As a writer and editor I do not like this because I need the space. I also wish they would go back to the regular 4 x 6 format instead of leaving out this 1/8 inch I believe we are missing. As I said this is fine for pictures if you don’t have to have everybody in it, Because sometimes you only get half of one person, but it is not for anybody who gets more technical than that.
If this changes and I feel that things are better, I will let you know. I have written several columns in newspapers for 36 years in the Midwest area so I do know a little bit about what I’m doing. I’m not condemning this, it’s a very good value, as a very good thing for what it does print pictures. But if you want to use it for other applications, and those are there, think twice..Clarencej99Version: 3.3.3
My Favorite App Ever! ❤️My time is valuable and I used to beat myself up for not printing pictures of loved ones. It was time consuming. Not anymore with the Groove Book App!
It reminds me once a month to upload 100 of my pictures from my phone. It shows me right where I left off printing pics from last month. If I dont have time to quickly tap on 100 pics...Groove book does it for you! Adding 40 pics from your phone that has not been printed yet. They come in a bound cardboard book. The ONLY THING I wish I could change is for the book to imprint the Title you chose on the cover itself. It would be so much easier to choose that group of pics you are looking for later...Such as ex: Valentines 2020 ❤️
All Moms should have this app. I give the app as a gift to friends and they ❤️ it! Best gift ever! Thank You GB for putting the Memories of my Lifetime at my fingertip!.Honey B 🐝Version: 3.4.0
Saving memories and moneyHow many times have you told yourself that you were going to print more pictures so you could make photo albums for your kids like your parents did for you? How many times have you sat for hours, formatting memory books, only to get to checkout, see the price after tax and shipping and then scrap all the time, effort, and energy because 50 pictures in a book should not cost $20-$50 after shipping! Well Groovebook is the solution! For one small (I’m talking less than a grande Starbucks and we all know you order Venti) price you get up to 100 photos that can be left in this convenient flip book or torn out and placed in frames or albums with little to no effort. I no longer worry that I’ll wish I had printed more pics and now am just waiting for the untapped scrapbooking abilities I hope to have to make an appearance!.Brens mommaVersion: 3.2.8
App feels outdated and could use some revampsI’ve been dying for a cheap easy way to get prints for my walls, and thought that this would be my saving grace. But it would be so much better if there was some actual thought put into the app. There is no way to track your old orders at all, no way to check when you submitted it, no way to see how long it will take, what pictures you submitted etc. Very much a blind leap which I’m willing to take for the first book and for the price. But the app itself too isn’t very user friendly; it feels like the design wasn’t thought through very well and doesn’t organize what is on each page in a easy to read way. With all of today’s other social media platforms and apps with more updated designs, it feels like this app was made in the mid 2000s and was never touched since. Some app revamps would make this a lot better, and would probably raise my rating as well..Lexir52Version: 3.7.0
Update is awfulEver since the update it is awful. You used to be able to add pictures right after the books closed now I almost never can add photos. I’m a lot to cancel the subscription because I am always forgetting to add photos and getting charged for the books and not getting them when the close date comes around. I wish they would go back to allowing you to add pictures at will and just being able to leave the pictures in the cue until it’s ready to print. That’s when this app was amazing. That’s when I loved this and told everyone about it because I never printed pictures off my phone and then this app came along and was able to and it was amazing then someone came out with this amazingly stupid idea about letting you only add pictures for a few days. So I will be looking for a new picture printing app unfortunately. Sorry Groovebook.Find something elseVersion: 3.3.3
Using for years- recent decline in functionalityI’ve been using this app for years and love it!! There has been some recent (past 2 months now) issues with selecting photos to add. When trying to add photos, the page will just do a refresh after selecting a few pictures to add. The user is taken back to the end of the list of pictures to select from a d must then scroll back to where they were trying to select pictures to add. This happens after each selection of a few pictures. Took me over 30 mins to attempt to get all pics selected.
There is also an issue (may just UI ) related to unselect g pictures. My new book already has several pictures pre selected- all which also contain the G indicator so I know they were in my last book. I unselect these and the numbers reflect they have been unselect down and the green check goes away but when tapping g Done, the numbers no longer reflect the decrease number and if you go back into the book, the pics which were removed (unchecked) are once again checked.
I hope this is fixed soon as I do love the application and have at least 3 years of books. I’d hate to have to stop using it!!
Thank you for such a wonderful product a d I hope the kinks can be worked out..BurningsageVersion: 3.7.0
App needs workI love this idea & have been paying for years , but the app has never improved. Crashes every 3 minutes & in the middle of selecting photos only half of them save. It is unclear how many photos have been chosen, & you have to search back through every time. The app also sometimes logs out for whatever reason. For a few months straight there was 9 photos that said they were selected but were not & when I got my books they were just repeats & I could have had more photos. The price is right just wish the app was more efficient and didn’t crash every time I try to use it. I also wish there was a way to alert me multiple times when I need to add photos. It only does once & usually at an inconvenient time. It also takes forever to upload the photos. Overall great concept & will keep paying hoping things will improve. Thanks all!.AudreybegleyVersion: 3.3.4
It’s a good way to get printed pictures out of your phoneI’ve been a subscriber took groove book for probably about two years now. I have thousands of pictures in my phone that never ever get printed. This is one way to have them bound and printed in case something catastrophic happens to my photos. Yes it does take a long time to ship but the books do arrive eventually… And yes the paper and quality is not that great. If you want something to frame you definitely should order a better quality print from another provider. but for $3.99 per month for 100 photos all bound up in a nice book it’s not bad. By the way the latest upgrade to the app does not allow me to choose my own photo album that I have created on my iPhone. So that needs to be corrected by the developers as soon as possible!!.NeefaFeefaVersion: 3.5.0
Eh..The first month I tried groovebook, everything was amazing….great quality, quick shipping(I chose the free shipping and received it before 10 days), and I loved that you could tear the pics out nicely. My second month however was very disappointing..I had to wait 23 days to get it (I used the free shipping which is expected between 10-18 days) and since I can’t track where it’s at I was disappointed and decided to order another one for 3.99$ only for it to come in today…and the quality is nothing like the first time. Some of my pics are super blurry even though they uploaded clear and I’m pretty sure they just printed the tear line this time so each picture rips when trying to tear it. Extremely disappointed so far. Im hoping next month will hopefully be better..PoutybabyVersion: 3.7.0
AmazingHonestly Groovebook is an amazing app, 100!! Images of your choice to print only for 3:99. Month honestly incredible, ONE, thing I wish could be better is the time, they say 10-18 but honestly when I ordered mine it cam MONTHS later, I was shocked, and sad because I thought it wasn’t gonna come, honestly I had to order two books multiple times because I never got a book before, so I was scared I wasn’t going to get them this time, but THIS TIME, they finally came, their nice images, thee pigment is very good, and the images are good quality, 100% worth your money, their average size, not to big not to small, you will need about 300 to cover an average size was, but overall 100% worth it.JIMMYJAAJVersion: 3.7.0
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Groovebook: Book of Prints Negative Reviews
Use to be good and now it is terribleI absolutely loved this when it came out but it appears that nobody takes care of it anymore. Customer service is none existent, I emailed twice about a billing question and never received a response. I have still not received my September, October, November or December book and I am filling in pictures for my January book now. Filling in pictures takes forever now because of a glitch in the app. While adding pictures every few seconds it snaps back to the bottom where my most recent pictures are. So every few seconds I have to scroll back up to where I was at trying to pick older pictures to add to my book. Once I get back to where I was I have to glance quickly at the pictures and pick one or two before it glitches and takes me back to the bottom. I have tried probably 15 times to remove pictures that were accidentally selected and every time I go back in they are selected again. I have closed out the app, deleted it and re download it, and it is still the same. I have had this subscription for years and I send 5-7 books every month to family and it is very sad to me that they have let the app go so much that I think if there are no changes soon I will be looking for another way to send pictures to family. This app is not worth my time, frustration, and sanity every month. Not to mention they keep taking money out of my account but are not even sending me what I’m paying for. Very disappointed..AlinkchickaVersion: 3.7.0
No book, no way to report the problemThe books that print out have extremely low photo quality. The saving grace, and the reason I kept getting this month after month, was that they would arrive reliably, and a low price that made the lack of quality worth it. Now, I don’t get the books at all, and I still get charged. The way it works as you select 100 photos from your photo stream, and when you were done, it tells you your group book is full for the month. Always worked fine, until a little while ago. Now, I get up to 100, it tells me my group book is full, and I get the option to go ahead and print. When I try to print it tells me I have 129 photos selected, and I need to delete some. So I go and delete them. And then I go back to print, and it still tells me I have 129. I went through this a couple times, then gave up and hoped it would print anyway and just leave out whatever extras there were. No luck. No book. No options for a refund for the glitch in the app. I am canceling my subscription.
Updating my review—Wow! Click on the App Support button and you get a “404 error—page not found!” Am I even going to be able to cancel this thing or are they going to keep charging me until I kick them off my credit card?.Re-lite&ga-liteVersion: 3.7.0
Can’t get rid of pictures that I picked accidentallyI have been trying for days to delete pictures I don’t want. They have green checkmarks on them and I take them off, at least they are gone. The number at the bottom changes to less pictures but when I go out and back in they are there again. I’ve gone into my camera roll where I got them from to remove them. I’ve tried going into current book. I’ve shut off my phone and turned it back on. Nothing is working. It’s the second already and my book closes on the fourth. If I’m stuck with a bunch of pictures I don’t want, I’m done with Groovebook. I have gotten books before where I picked 100 pictures but I still get duplicates of some and some I didn’t want. I guess I wasn’t looking good enough at what was picked but the pictures are so small, sometimes it’s hard to tell. I’ve never bern happy with the quality of the paper they print on because they didn’t rip out the way they are supposed to. I usually hug Ave to get scissors and cut them out. I put up with the quality for the price but if this doesn’t get fixed I’m going somewhere else and paying a little more. Chris Shore..Shore59Version: 3.7.0
Bad New OwnersIn the past two weeks I have lost the ability to upload photos and was not able to complete my book for the first time since I started Groovebook. I have purchased over 120 books since they were on Sharktank. The new owners have made negative changes and are now violating the contract. In an effort to correct the problem of not being able upload pictures. I found the shipping settings to be changed as well. The settings were changed to upgrade my shipping (this cost more) the processing is getting so slow it takes over a month to process a book. This means you pay for 2 outstanding / undelivered books at a time. Express your concern and find that change your setting to increase your delivery cost to almost 2 x the cost of book and delivery. Corrupt business practices. Contacting BBB. Going downhill fast....... corrupt greedy.......sneaky..... big business. Canceling subscription.
Now we can’t load pictures for the current month UNLESS you add an additional book.... then you will get double charged( one for the additional book and one for this month which you CANNOT see and the next book unlocks 2 months after your last one purchased. Thieves!!!!.Points highVersion: 3.4.0
App crashesFor years I have loved Groovebook. It was a great way to get photos printed and keep them organized, and they were decent quality for the price I pay for the subscription. Since May/June, the app has gone significantly downhill. When trying to upload photos, I am repeatedly kicked off of the app. There is a feature that in the past allowed you to preview photos that you were placing in your book, now that’s just a black screen. And the few times the app has randomly allowed me to choose all 100 photos, it begins uploading them and then at the end kicks me back to the original number of photos I had in my book. I’ve reached out to Groovebook support SEVERAL times. I keep getting told there is an issue that hasn’t been resolved, and then a list of steps for me to try. None of the steps work. And when I reach back out, they give me the same answer. This is now over a month’s worth of emails. They keep trying to resolve the issue by adding free credits to my account, but these do me no good when I can’t even upload the photos. Very disappointed that an app I absolutely loved has gone to a total disappointment..Bob233467890887Version: 3.7.0
Go To ChatbooksGo find a different app. In the months I’ve had Groovebook I have not received anything at all. Customer service refuses to give a tracking number and stop responding after I sent my second email asking where are my books it’s been 3 months. They can automatically take my money out of my account each month and upgrade my shipping to more expensive shipping without my consent but can’t deliver the products they advertise. I’ve reached out numerous times on where my books are and haven’t gotten any responses all I want is a tracking number or proof they did shop it out and it’s on the way but that’s too hard for them to do so I’ve cancelled my subscription and had everyone I recommended to cancels theirs as they haven’t received anything either. Apparently they’re under new management and it’s gotten worse since they took over. Go to chatbooks a bit more expensive but they have more options and better quality and I ACTUALLY received my first book from them. I’m regards to Groovebook. I will be reaching out to my bank to reverse all of the charges and dispute them. I will also be reporting them to the BBB..Alaina BrooksVersion: 3.7.0
Used to be good. Now horribleI have been getting books since 2013. It used to be so fast. Now it takes me 20 minutes to add 4 photos. I have timed it on multiple occasions. The app kind of freezes and sends me back to the most recent photo with every click. I can't select multiple photos at a time. I might magically get to 100 photos added and when you click done it only ends up 50 and you have to spend hours on the pay full process again.
I canceled a year ago even after trying to talk to customer service. They thought I didn't have the most recent app version. I did. They made it seem like I'm the only one with an issue. I'm not. It's horrible. I don't know why I signed up again. I don't have hours upon hours to get to 100 in a month. I try and most months don't even hit 100 some months I can't even manage to get to 40 so it doesn't print.
I used to mail a book to my dad every month too but I can't deal with this slow painful app. Also the picture quality is crap and cuts off edges. It was way better 5 years ago..Annoyed ColleenVersion: 3.7.0
Used this app for many years and loved it, UNTIL....I have been using groovebook for many years and loved it! I have gotten several people to sign up and they love it. (However I didn’t get any credit for it and I know she signed up with my name.)
Then for some reason it stopped working and kept saying I had to remove x amount of pictures, which I did, and I even deleted all the pictures I had chosen and it still wouldn’t go through! I tried to contact support and they said it was a glitch and to give it a month and try again. I waited a month and nothing changed, so I deleted the whole app and then reloaded it and it still won’t work. Very disappointed! I definitely want to continue to get them, but I can’t fix the problems from my side. I would appreciate if your customer support would check into this and fix the issues. I’m now behind on two months worth of books and I would hate to have to find a different service. Any suggestions would be appreciated! Thank You.MichyyoungVersion: 3.7.0
I used to love this appI used to really like this app. I felt the quality was alright for the price, and it was easy to use. But probably in the last year it’s gotten worse and worse. I can no longer even select my photos to print because when I try to, it freezes up and then takes me back to the end of my camera roll. Like literally every ten seconds. It took me hours just to select 40 pictures last month. I have always used the same device with this app, nothing has changed on my end. I don’t want to cancel it because I like being able to print 100 pictures a month, but the app is making it impossible for me to select the photos! yet I will be billed for the book whether I submit my photos or not! I would really like to submit the photos. I could live with receiving photos that weren’t the ones I had selected, and I could live with the quality of the photos being very up and down. But when I can’t even upload photos to be printed it really defeats the purpose..Sunniday365Version: 3.7.0
Good concept but needs work.I have had this app for years and I love that I can get 100 photos printed and sent to me each month because, who really does anything with all those photos on your phone. Now at least I have them printed for use. I will say the photo paper and picture quality has improved over the years but still has some improving to do. The bad part of this app is the constant issue with shutting down when I’m trying to pick my photos. Also the fact that the photo selection screen is never where I left off last time, it starts at the most recent photo, which for me is a pain because then I have to scroll through 100’s of photos before I can start selecting where I left off. The final frustration, which led me to this review, is the fact that the “submit feedback” link in the app, takes you to a one time only survey monkey form. A regular use feedback link would be very helpful. So, it is cheap but it’s frustrating..KickinurmacassVersion: 3.4.0
Awful all aroundI started using Groovebook years ago, and was pleased with the picture books sent each month. As time progressed, I noticed that the paper quality really diminished and turned into thin, flimsy photos. I kept getting them, however, mostly from being too lazy to stop my subscription. Then I was told that my credit card was no longer working and that Groovebook was cancelling my orders. I figured my credit card has expired and was just as happy about not getting any more books from then. It took awhile for me to realize that I WAS STILL BEING CHARGED FOR THEIR SERVICES because I didn’t look at small deductions on my bill (I look at everything now!). I couldn’t get in touch with anyone at Groovebook, so thought that since I was being charged, I would at least get another book before the deadline. I tried to upload the pictures and again got the message that my account was closed.
I finally got in touch with them through email (they won’t give out a phone number with a person at the other end) and told them the problem, ending with a request to stop billing me and refund my money for the last six months.
Today I received a note saying that I have a valid credit card on file and to hurry and load pictures before the deadline.
Once you open an account with them, there is apparently no way to stop them from billing you. Do not use this app! It is a rip-off and the pictures are on poor quality paper. Customer service is non existent..Ms robinsnVersion: 3.3.4
Great product, terrible appI have been getting Groovebooks for years now and I absolutely love their product. It used to be so easy to use. Now the app is so glitchy I can’t even upload photos. And sometimes is I am actually able to select photos (which is rare anymore) they won’t upload. I have tried deleting the app and reinstalling, signing out and signing back in and NOTHING works. The one time I tried to contact customer support they completely ignored my issue and just told me the steps on how to use the app. I am so disappointed because the actual product is great. I love having physical photos and they are in a nice bound book with perforated pages so if you want to take a photo out for a school project or to put in a frame you can. My kids love flipping through the books as well. Unfortunately, I am about to cancel my subscription because it went from a really easy process to a very frustrating process that doesn’t even result in a photo book because they photos won’t upload..Jeliza1013Version: 3.7.1
First time using appIt crashes nonstop throughout the picture selection process and even after it still crashes closing the app out. Then it doesn’t upload all the photos you select which is a pain bc you go through the long process of picking your pictures only for all of them to not upload in the final stage. It also does NOT give you an option to view how the final product will look nor does it allow for you to view the pics you added to the album. It’s like once you hit submit pass selection you’re just screwed and have to hope they have the CORRECT pictures selected. This app is pretty crappy and very flawed. Gives you scam vibes. I also see that you can NOT track your order whatsoever to see where it’s at or when exactly you will receive your pictures. I’ll stick to Shutterfly this apps aggravating and overly time consuming. Don’t waste your time remember you get what you pay for. Extra bucks are worth the peace of mind you’ll get knowing your quality is superb elsewhere on other apps..Not impressed gloverVersion: 3.4.0
Picture Count Glitch....I’m having issues with this app. I have chosen my pictures however the app is not refreshing and it’s showing that I have more then 100 pics which I don’t. When I go back to select/unselect pictures, I make sure that the number at the bottom right says 100 total (I even tried <99 pics total) and I click DONE and when I click PRINT NOW, I get an error message saying that I have more than 100 picture ... which I don’t. I have tried MULTIPLE times to go where I have selected my pics to make sure it’s only 100 pics total OR LESS (I even tried selecting 99 OR LESS pics total) but the app won’t update the changes I have made. I also installed the app update as well and I’m still having the same issue.
It is now almost the end of November and I need to make my selection and I can’t because of the issue I mentioned above....
***I have also emailed customer service like 3 times within a three week period and nobody has replied.... horrible customer service.....Da1Nonly007Version: 3.7.0
Great till i dealt with Customer ServiceLoved everything about this until I got a new Pixel 3. Once I got a Pixel i was unable to upload photos and at the same time my last two books never came. The software on my phone was to advanced for this app i guess is more or les what they told me and they were unable to till this day update the app to work on this software. Also my credit card on file had expired after I already placed my order for my last three books. instead of informing me i waited and waited and they never showed up..... the solution refund me for those three books...... great but now i did not get those three books i already created and can not replace them cause my phone software and you could only order one per month so i lost those books. Kept the app in hopes it would update and never did so i lost too much money and just gave up and lost something I thought was a great thing to have to keep my photos of my kids growing up..SacmanjonesVersion: 3.3.4
GROOVEBOOK PLEASE HELP!I have bought multiple books every month for years. Matter fact I purchased at least 8-10 books in November and December 2020 alone. BUT lately nothing but TROUBLE just trying to upload my pictures!
Last month it kept telling me I had well over 100 pictures and ever time I went back and deleted the extras and hit done they all the ones I deleted showed right back on the count!! I’m curious to see what happens to that last book since it said I had 140 something pictures. I AM FRUSTRATED AND CONFUSED. I do not want to CANCEL GROOVEBOOK but I just tried to do a new book and I went to 100 hit done and as they uploaded this time it only uploaded 50+ pictures I went back to see what happened and several of my pictures were no longer checked to add. I pressed on a few to preview and even though I’m looking right at the picture when I press and hold to preview nothing shows up! Plain white screen! PLEASE HELP! WHAT DO I DO NOW! Sincerely a very upset/concerned customer!.LinakaMaliaVersion: 3.7.0
Do not use this app they will scam!!!First I would like to imply that this is not fake review this is real. Second Groove-book costumer care is horrible they take hours to respond some times and when they do they almost seem like bot conversations and they do not have a phone number to call them to talk to them directly they only have a dumb email. Third they give you a free book for your first book but then they to you charge your card. Fourth they do not provide a tracking number therefore once your order you won’t have any information on what your package is currently at or doing u just have to wait and see if it comes. Fifth it’s been almost a month sense i ordered and i still have not received my book and it’s only suppose to take 10-14 business days. I do not recommend this app for buying cards cause they will scam you and try to take your money please do not download this app or support this company do it at your own risk but don’t say i didn’t tell you..GabrrielleeVersion: 3.5.0
Reloads Too OftenWhen your picking out your photos for the album, it’s constantly refreshing itself to grab the pictures you just picked out, but it’s near impossible to scroll too far back in time of your cameras roll. It starts to refresh when you just finally get to the area or timeframe of pictures your trying to choose to upload for the book. And then it spits you right back to the bottom, where you started, and your most current photos. Well, I’m trying to work backward and get photos for YEARS past, I don’t just need my most recent pictures to show up. I have a lot of pictures to go thru and eventually have them printed. But I am struggling with this upload process. Also I don’t feel the quality and clarity of the printed photos is as nice as it could be. I may explore other similar companies to find a product & app that is easier to use and one that has more quality prints..Lindsay toppVersion: 3.7.0
Very bad system with poor qualityI ordered my first book over four months ago and was surprised that even now my order says in production. The app itself is faulty and frequently shuts down automatically, doesn’t allow for easy edits, and provides no way to track the order any further. When I finally did get a book I ordered, it was my third and final book before I canceled my account because of poor service. The book itself is very flimsy and the page perforation doesn’t allow the pictures to tear out even though that is an important aspect of the books that is advertised! Every single picture in my book was printed twice even though I didn’t request for multiple copies of most of them. Several pictures are also very blurry and upside down even though the picture quality is good on my phone and right side up. It is a good idea to have this system but the creators did not do a good or proper job at correctly implementing..Btaylor0230Version: 3.4.0
New bug?I’ve been using this app for years. The pictures don’t come out perfect, but totally fine for the price. Our library of books were welcome entertainment during a power outage! Now the problem… Right now I’m about to give up adding photos to the next book because the app keeps jumping to the most recent pictures taken when I select something. I take a lot of pictures on vacation and having to continually scroll up through 2000 pictures to get back to the event I want printed is… frustrating. What used to take a few minutes to do is now taking an hour or more, and time is not something I like to waste.
Update (20 min later):
If you turn off cellular and all other toggles in the iPhone settings for Groovebook, this annoying behavior stops. I also turned off WiFi. Was able to pick all the pictures and then turned cellular and WiFi back on..WcforrestVersion: 3.7.0
App does not work properlyI really liked this app when I got my 1st book, so I order 3 more everything seem fine until I gifted a book I chose the 1st one I did and guess what I got the last one I order. In the beginning I though maybe it was me that I had made an error so I went ahead and order another one, so now I am missing book number 2 wrote customer service because their is no number to call because I have gotten all but the second one which I order on nov 30 and the last one December 11 and just got that one in the mail, so Again I went to re-order the book I'm missing because I rather pay 4 dollars and get the book because I really wanted and once I logged in to see my history shows in production Book 4 instead of the one I picked for de-order so that's a MAYOR flaw on the app to say the least. I have email customer service 3 more times and still no answer. Definitely not the smooth picture ordering app..HandhdhdhjsjhdhhVersion: 3.7.0
Issues with shipmentSo I installed the Groovebook app because one of my cousins has it so I wanted a Groovebook for myself. I like the fact that you can upload up to 100 pictures which for my first Groovebook I added a 100 pictures. I was ready to print them it accepted my order and it said they would print in 2-3 days and ship in 10-18 days. It took a bit more than a week to print and I was about to cancel my subscription but the next day I get a notification that my pictures were already printed and that they would ship in 10-18. I’ve waited for almost 21 days and they still haven’t arrived. It doesn’t even let me track where the Groovebook is it just tells me “printed” and when I go to order history it tells me it’s “shipped” that’s the only thing I know about my order. I was going to make another Groovebook order but I think I will have to cancel my subscription..Weird_dekuVersion: 3.4.0
ConfusingI rated this app a 1 star because it is confusing to use. I am working on uploading pictures for my second Groovebook, but I cannot open my first Groovebook from the app to see which pictures I’ve already used. It also says that I have selected 21 photos to upload, but have looked through almost 10,000 photos on my camera roll and cannot find the photos that were mistakenly checked with a green check mark. There is no way (that I’ve found) to reorder your photos for the book or to even preview which 100 photos have been selected without flipping through your entire camera roll. This is very frustrating. Will likely unsubscribe from ordering if no one contacts me with useful information on how to use this app.
ALSO it says my first Groovebook is in production but I cannot open it to preview what Photos I selected (which I stated above) and there is no confirmation # or estimated delivery date!.Claygirl22Version: 3.7.0
Good customer service, bad serviceFor a small company, or seemingly small, Groovebook has bad service. I was charged for my “free trial” book, but once I contact customer service (which was great) they refunded my money within a few days. I ordered my Groovebook at the beginning of July and it still says it’s “in production” ... According to Groovebook, it should only be in production for 2-3 days. I would be fine if it said it was shipped and that took a while because Covid, but it has been in production for forever, and at this point, I don’t think the book is coming. I canceled my subscription and they logged me out the app so I can’t even track my book’s progress. I think it’s sus how they NEED you debit/credit card info for you to use the app. It would be better if they let you get a feel for the app and Groovebook before demanding your credit card info right off the bat..SadestylesVersion: 3.4.0
App is broken - bewareI have tried reaching out to customer,er service and they apparently don’t care as their response illustrates that they don’t understand how serious of a matter this is. The concept of the app is great - choose 100 Photos and pay 3.99 for a monthly book. What they don’t tell you is that if you accidentally upload a photo, you can’t remove it. So I have a book that I want to be all pictures of my furbaby that just passed away. I have random pictures appearing in the book and when I try to remove them it doesn’t. ,y March book is up to 117 photos and I don’t even know what all was -tinted in feb because the book closed out without my approval and thus wasted my free book. When I reached out to Shutterfly who haphazardly operates this app they practically said sorry. And nothing more. It’s a good app if you don’t care about how accurate it is but don’t buy it if you plan on keeping these for a keepsake..A(squared)Version: 3.7.1
User interface is not user friendly, poor quality photosUser interface is not user friendly. Instead of creating a new book, they say you can reprint a previous one, but there is no easy way to signify that- you only have options to add photos. Also, it can’t read albums from iPhotos. So you have to take many extra steps to create a album in the old iPhoto’s that was decommissioned a could years ago! And to make the app less friendly, matter how you organize your photos, they print in random orders. Some very basic update that a year later are still not in Groovebook. And better yet, perfectly clear pictures on your phone are blurry. About 50% or more are such poor quality. Actually printing at the local drug store is better! I’m hoping groove book finally makes some improvements. It’s a great idea, poorly executed! Some of these basic suggestions were submitted last year, but still no visible change to anything..TaraAnn1Version: 3.2.8
Great price but not as user friendly as it once wasI love the price and the convenience of being able to print my photos that are bound and marked with the date however the app has been glitching. When attempting to select pics to upload, the app will refresh or glitch, causing me to go back to my most recent pics rather than allowing me to scroll and select past pics I wish to print. It is no longer as user friendly as it once was. Now I received my most recent book of pics with a group of school event photos that were somehow selected to be printed in multiple copies. I do not know how this happened and I am upset that I wasted my money. I sure hope they fix the issues with selecting pics soon. About a year ago, the app was easier to use then recently. Now it takes too long to select pics since the app glitches..BaschreckVersion: 3.7.0
Glitches in the appI used to LOVE Groovebook, but there are now are glitches in the app that are extremely frustrating. First of all, when I go to load photos into a new book, there is no longer a way of knowing which photos have already been previously selected. There used to be a G marking, but no longer. Also, as I try to select photos from my library, I can only pick one or two photos before my photos flip to the most current ones. I keep losing my place, needing to scroll back to find where I left off. This is incredibly frustrating having to do this after every couple of pictures while trying to fill a 100 page book. I sent several feedback messages to Groovebook about the glitches and they have yet to be fixed. If those glitches were fixed, the app would be wonderful once again..VitaminSunshineVersion: 3.7.0
Great idea, poor app executionFirst let me say this is an awesome idea. 100 photos for $3.99! Amazing! I wish it was an adhoc subscription instead of monthly but that’s not so bad. I used to use this app years ago and it worked great. However I canceled my subscription when I started running out of pictures to print monthly. I recently re-subscribed and I can’t stand the app. It still allows you to sync to your pictures just fine. However, every month the same 40 or so pictures are automatically added to my book and I have no way of removing them. Also, the pictures that are added to the book are not added in chronological order so I have to hunt for each of the pictures that shouldn’t be there (I.e. those from previous books). I’m going to try and delete the app and add it back to my phone in the hopes that fixes the issues but honestly that seems like such a hassle I’ll most likely just cancel my subscription again..Aag1027Version: 3.3.3
Not responsiveGuys I have been doing groove book for years and you guys usually have been responsive, but ever since the app started glitching I can’t get in touch with nobody...so what did I have to do? I had to uninstall the app, which DELETED all of my data, and THEN I had to re sign up (???) and put my credit card down again just to find out that the app services went up to almost $5 per month. Guys I don’t mind paying a little more, just update the app and notify us of the fee changes. Don’t glitch out the app and force your customer to do more work to get memories printed out on paper. I can go to Wal-Mart for that if I want the headache. By me re signing up I better not get hit TWICE in fees, because that would REALLY set me off. Hopefully I’ll hear from your tech support soon?? Or somebody and that way I can let them know what I have already done to get my pictures printed off before the 6th..ShortytornadoVersion: 3.3.3
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