T-Mobile Customer ServiceT-Mobile

T-Mobile Customer Service

Keeping things simple yet secure – the T-Mobile app allows you to do it all in one place
· Try the T-Mobile network with Network Pass
· Switch to T-Mobile in minutes with Easy Switch
· Compare network performance with Network Scorecard
· Manage your account, add and remove services, and change plans
· Pay bills, set-up autopay, and payment plan options
· Shop devices and view offers
· Manage international data
· Profile settings
Don’t forget to enroll in bio authentication in your phone settings to easily authenticate while on the go!

Have Feedback?  Email us at [email protected]

T-Mobile App Comments & Reviews

T-Mobile Positive Reviews

Phenomenal Company / AppThis is my first time using T-Mobile - I’ve had AT&T for years, and the reason I switched over was because I was able to get an IPhone 14 Pro Max financed through them, and right off the bat it was a great experience - just had to make a down payment and they split up the remaining balance between 24 months, no interest, no ding to my credit which is amazing - I started off with the regular Magenta (which was great in and of itself) but switched over to the Magenta Max after a month because of all the extra benefits / features you get , including Netflix SD for free every month AND Paramount + free for a whole year, and wow! The value is amazing, I just can’t believe how much you get with your plan. Totally worth it, and the fact that tax & everything is included in the monthly price is awesome as well- As far as the service goes, it’s also been just as phenomenal - the 5G is super fast and even though I don’t live in a huge city I get amazing coverage, haven’t had a single issue yet in that regard, and it’s been consistent the whole way through. The app is also super easy to use, transparent, and I love that you can download pdf copies off your bills to your phone. Only been a few months but already I’m giving them a 10/10, well done!.Version: 9.1.0

In regards to the dark web review person.I’m sorry but that review kinda sounds like fake publicity. I’ve been with T-Mobile for years and one of the reasons I am with them is at the time they were the only company that could give me a exact amount my bill would be every month when nobody else could including sprint. I’ve rarely had connection problems hindering my service. Who knows there’s a lot of outside factors that could of been affecting his service. Maybe it was phone, needed updates, reset, or just to old of a phone but those details weren’t shared. Over all the years (6-7) I’ve had NO surprises on my bill and my plan price has been true to what it was when I first joined them. On top of all that they give away so much promotional subscriptions to various streaming networks quite often. In fact I was too earlier to qualify for one promotion give a discount after 8 weeks. I was t sure on my sign up time so I called and that’s when I found out I was two months prior but they went above and beyond and gave me a better deal that was applied instantly! Honestly I didn’t expect anything out of that deal. I don’t see myself leaving T-Mobile anytime in the near future!!.Version: 8.10.0

Dark Web Security BreachI would give this company ZERO stars if I could but have put 5 so it will hopefully get bumped to the top of the list. I have been a Sprint customer since 2012 until T-Mobile bought them out. I had Verizon & T-Mobile previously & switched to Sprint because I kept being overcharged on my bills. Since having Sprint I have never had any connection issues & billing has been consistently the same each month for all those years. T-Mobile buys them out & I’ve already had billing issues. Then I get an email from one of the credit reporting agencies telling me they found my info on the dark web due to a security breach from T-Mobile. I called the company to voice my concerns since I was never notified of this security breach & asked what they would do about it & I was told that they notified their T-Mobile customers & they would not be doing anything since my information was not leaked by them & I should change my password. I am now a T-Mobile customer & was NEVER notified. My personal information including my social security # is now permanently on the dark web. Completely ludicrous, choose a different company!.Version: 8.9.0

Love it!I was with AT&T for over 15 years. Had the bundle, cell phones, wifi, Direct Tv... for all three I paid over $500 a month. Called to see if they would upgrade our phones, which they offered for new business not existing. Long story short, they said no so I pulled all three services. Went to Verizon which was really good...but I paid through the nose. Daughter wanted to go to AT&T for rebates on new phones... switched to AT&T got new phones, but everything was wrong.. rebates were next to impossible to get. Got so angry because I swore I would never use them again. Their customer service is non existent. Waited until 90 days passed and switched to T-Mobile... praise the Lord! They are great! Used the bring your own phone and get $600 offer. Every time I call them an actual person answers the phone. At AT&T if you are lucky enough to get someone to answer, they just bounce you from person to person. Verizon is pretty much the same. I LOVE T-Mobile..Version: 8.2.0

Works wellUpdated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect. Original review: The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website..Version: 4.0.4

Near Perfect app and perfect serviceI used to be with AT&T prepaid, but that meant that there was no phone payments, benefits, or anything. Wi-Fi calling didn’t even exist. It was about $45 a month, so I’m paying more right now for service, however that comes with Wi-Fi calling, unlimited data up to 50 (FIFTY) GBs unlike their 22 GB speed cap, hotspot, and more. And it’s $90 a month, which includes my iPhone XS payment since they had a trade in deal for my old 7. The service is just as good as AT&T was in my area, and in some places better, our area has T-Mobile’s new “5G” network (I know, it’s not 5G technically) while AT&T’s 5G-E network is not here yet, and phone call quality is light years ahead. I mean, I called my Fiancé (Who I also converted lol) and she picked up immediately, it didn’t even have time to ring. That’s amazing! The app is also amazing, but the only gripe I have is that sometimes the bill doesn’t like to load. But it always does after a refresh or two. I love T-Mobile!.Version: 4.7

Tmobile business is the business!!WOW! I can’t believe I can actually be wowed by any company now days it feels as though everywhere I go customer service has died and people out there working in the world are just showing up to their jobs for the money without the customer in mind whatsoever until I had the chance to speak with T-Mobile business customer service skills and personal touch! I am sooooo excited to be a part of this network, not only do I get real-time amazing people that are caring & knowledgeable which is just a cherry on top! I also get amazing international service and rates!! That alone made me switch back into T-Mobile! I was soooo devestated for switching out of it for a better phone deal -so I thought- but T-Mobile stood way beyond and over all my expectations! I am extremely thankful for the support team, insurance team, customer service team and everyone at TMobile business!! I am proud to have my company RozBodyFit LLC do business with you!.Version: 4.8.16

New to T-mobileI went to my pay my bill on the app. It asked “the name as it appears “ good Then it asked for the” cc number “, I put it in. The app doesn’t allow for spaces in between sets of 4 numbers, however it requires it. Therefore, every time I entered my cc # it would ask me over and over for a “valid” cc. It is valid!!!! It is a Visa! I tried several times. I tried submitting it with the rest of the info in tact including the cc #, it just asked again for a valid cc #. I tried to message support, but after waiting 18 minutes to connect, I went to my desktop, signed in to T-mobile on that and was able to space my numbers on that. Please fix the APP. When it asks for the name, the keyboard does allow for spacing, however on the cc # info the keyboard does not. Therefore, I was unable to pay using the APP. Thanks. Hopefully, they can fix the problem with an update. My phone is only 2 weeks old and has the correct software. Thanks again.Version: 4.4

Improved version better than beforeIt has improved much better than the previous version that they actually rewrote the app instead of a patchy web-converted version. It also integrated well with iMessage for Chat instead of using the browser chat. It makes the user experience much better. The customer representatives are much better than most other companies in answering the questions with the right answer. They really treat the loyal customers well by offering deals for added features in the plan. It’s a good company to stay with. I think the web team should work on improving the self-help FAQ to provide a link to solve the problem in addition to the answer explain the question, it should provide a link for the next step to solve the problem, such as when the data rate has been exceeded, it would help to provide an option to the link to change plans to increase the data rate..Version: 4.9.35

Excellent customer service at T Mobile storeCannot say enough about the excellent service provided to me by Ken and Joseph at the 4636 East Colonial store this past week in Orlando. They both were terrific examples of perfect representatives for T Mobile. They were friendly yet professional, patient but efficient, helpful but not pushy. Plus they both made me feel as if they cared about my business and then proved it by setting up my military discount, processing my phone rebate, setting up all 3 phones and even setting up the new Iphone when the Apple rep who sold it to me at the Apple store was unable to!! All with a smile! I have met with or spoke to numerous representatives of ATT, Cricket, Sprint, andMobile One during this process of selecting a new cell provider, and None would have prompted me to take this time to recognize their efforts. Please thank Joseph and Ken for me and take notice of these two valuable employees of T Mobile. Thanks guys. A very happy and satisfied customer. Roy Knight.Version: 4.1.0

T-Mobile did not give up!!!!I hav had problems with my phone for about a month and I am in the Philippines. I had a galaxy 6 edge which I used for about 3-4 years, the screen got crack so I submitted a insurance claim, while visiting family in Tennessee I decided it was not one for a new phone. I purchased a i phone8s. The day I was returning to the Philippines I was in such a hurry I forgot that phone. My friend shipped it to me but for some reason it would not make calls. I was on the phone with it’s T-Mobile for hours, they giving me moral support plus trying to help set phone back up, finally on Saturday night an iPhone expert walked me thru set up procedures. She needed to asked for additional so we parted ways, I had the idea swap the sim from the old insurance claim phone that still worked into the iphone. It worked the IPHONE was able to make calls. I called customer service immediately to share the good news and they were just as happy as I was!.Version: 3.9.0

Great New Phone UpgradeMarty at the York Commons location was very nice, professional & helpful when I came to TMobile on 9/28 to upgrade my 7plus to a XS Max. I was walking in & he smiled and greeted me. I told him I was interested in upgrading to the XS Max because I really didn’t like how the new 11 Pro looked. He didn’t try to convince me to buy the 11 like some phone companies try to do when a newer version of a phone comes out.. I had a lot of questions and he answered all of them & even showed me the cool new features on the new phone that I was upgrading too. The store closed at 8 & I was there a little after 8 but he never complained about staying after to help me set up my new phone. Long story short, I left the store very happy with the customer service that was provided & even was given one of his business cards. I will definitely be back to this location. Also, the other 2 employees that were there that night were nice as well..Version: 4.9.26

T-Mobile Is the BEST for International TravelMy wife and I travel internationally 2 to 4 times a year. Haven’t had a problem using text and data at no-charge. The texting mainly helps us keep in touch with each other while we’re traveling, but we also use it to keep in touch with friends and family while away. The data is limited and downloads are slow, but it works well enough for google maps other small downloads. We use wifi in the room to stream video, flight check-ins and heavier research on destinations. We also use Wifi Calling to phone home and other people in the US. We do all of this for no extra charges to our existing plan. In the past, we had Verizon and would have to pay an extra $10 per day for a travel pass for each line. It was a hassle to try coordinate the least amount of days for the charge and we still had a big bill when we got home..Version: 4.9.35

Best Phone Company!I’ve been with T-Mobile for years now and I’ve never been happier with their service! My monthly bill is low and I get UNLIMITED everything. Only thing I would recommend is not buying phone protectors or phone cases from their stores. They are great but they are expensive and they add it to your monthly bill until it’s paid off. But I’m not mad at them for it, it’s a way for them to make more money, and if you don’t have the money to spend on $100 phone case it’s good that you can pay it in monthly installments. Just me personally I’d like to buy my phone case and pay it off all at once, so that my monthly bill is as low as possible. But I will not shed any negativity about T-Mobile because I do honestly love their service. The app is so easy to use and if you’re ever in a tight spot you can always make payment arrangements on your bill! I would recommend T-Mobile to all my friends and family!.Version: 3.7.0

Love T-Mobile, just one thing...My experience with T-Mobile has been amazing. Everything I could ask for and more. It’s easy to change your plan, set up auto pay, pay early, get stuff with t mobile Tuesday’s, their plan has data and text in Japan for when I visit, and it’s easy to get in contact with a worker for any questions or concerns. The only gripe I have is 70% of the time the t mobile app doesn’t work for me. The app is where you can do most of the things listed above in the palm of your hand. I’ve tried uninstalling it, restarting my phone, and waiting just in case it was maintenance. But this problem has lasted for months for me. Even after upgrading to a new phone it happens. And sometimes when I do get in it kicks me out. I usually end up having to log in on my desktop computer at home. I don’t see myself ever switching to a new carrier after my experience at t-mobile, but I just wish the app was more smooth so everything would work seamlessly..Version: 3.5.0

A purchase issue...We bought two iPhone 8s in Feb 2018 on a BOGO. There was an unfortunate issue with our local store representative during the purchase and we were not give accurate information. After several visits over the next few months to the store, another representative provided us transparency and identified the issue with the original purchase. I spoke with a T-Mobile customer service rep on the 800 phone number and he was most helpful sending me the documents needed to proceed. A few hours later the new store manager called me promised a quick resolution so that we would be satisfied. Through the efforts of a responsive local store rep, the national customer service rep and the new store manager...in less than 24 hrs later our issue was resolved and the financial credit due was applied to our account. We love T-Mobile but love it even more once the correct people found a prompt end to our issue..Version: 4.0.4

GREAT!!!I just recently got service through T•Mobile and I couldn’t be more happier and pleased with the choice I have made. Their customer service is amazing and not once have I had a problem since I’ve made the switch. Their service and reception have been outstanding and just amazing. Not only am I paying way less than I had been when I was with AT&T but I have better service with way more options than I did before I made my switch but also their App is just unbelievably awesome. I love how I can manage my account within the App instead of contacting CSR and if I ever whined up needing to contact them I can do so within the App or better yet have them call me back as well. I couldn’t have made a better choice I just wish I would had made it a lot sooner lol but I’m very pleased and satisfied and I couldn’t be any happier about it. Thanks for such amazing service ya’ll have and for an outstanding CSR department ya’ll maintain..Version: 3.7.0

Incredible Service!!! Recommend to Everyone!We have been with T-Mobile for a few years now and have nothing but absolutely amazing things to say. Actually, come to think of it, we’ve never even had something bad to say... ever! We have traveled across the U.S. and there are very few places (for example, rural Wyoming) that we had minimal or no service. The customer service reps are always super respectful and accommodating! T-Mobile truly goes above and beyond for their customers. Transparency with prices is key and T-Mobile hits the nail on the head! And it doesn’t hurt that just for being a customer, (no additional fees), Netflix is FREE and there’s an awesome T-Mobile Tuesday’s app that gives away freebies and offers discounts for various places (like FREE Dunkin Donuts coffee, to discounted movie tickets, FREE whoppers, FREE weekly tacos from Taco Bell and more)! We always make sure to recommend T-Mobile to all of our friends and family!!.Version: 4.9.35

Invaluable for rural customersI wish all carriers would do this! Getting to test a network before switching is the right thing for carriers to do. I highly recommend this before switching. Unfortunately for me, this app revealed GLARING differences between T-Mobile’s published coverages and actual coverage in the rural area of north central Massachusetts where I live. Their map shows good 5G coverage, which is not even close to reality. The map shows my home has 5G. Nope. 4Mbps LTE. Very little 5G on rural routes around Winchendon, Gardner, Rindge NH, Ashby, Baldwinville with multiple dead zones… coverage doesn’t improve until you get 45 minutes south or east… despite the official coverage map being almost solid pink. There is absolutely no way I could switch to T-mobile under these conditions… quite honestly, I’m not even sure how they can legally claim coverages are this far from accurate… seems like false advertising. But hey… this is exactly why ALL carriers should provide apps like this. Kudos to T-Mobile for that, anyway..Version: 9.0.3

Im so glad ti be a customer of t mobileWhen i became a customer the level of service and help i get is phenomenal i can walk into any store and get helped over the phone i am satisfied by the level of service I get I had an issue a few months after I joined a Kool spoke to a representative on the phone and within about a day they resolve the issue and I was able to get the magenta military plan for that level of service I am eternally grateful I’m so happy to be a T-Mobile customer that I had an extra cell phone with another company I just went and switched it to my tmobile plan! 👍🏾Now if we can find a way to stop with this automatic force changing of passwords every so often that would be excellent to because once you get a good password let you know when you can remember the last thing you wanna do is change it unless you have to😀.Version: 4.32.0

Customer serviceI came to T-Mobile 2 years ago after being with Verizon for 20 years! When I signed up a rep in the Manteca ca branch helped me and she was great!! Her name was Marisa!! She was fabulous. She got me up and running and answered every question and every concern I had!! Well 2 years later I went back into the store to see if adding my girl friend to my account made any sense and wouldn’t you know it Marisa was still there!! She remembered me and treated me as if I were a valued customer and I inquired about several things/concerns and Marisa had all of the answers as she made me feel very comfortable about making my decision! So she helped me with the transfer of my girl friends phone with her number at att&t over to t-mobile! I don’t know if I am in the right forum for management to recognize her? But if I am I would highly recommend Marisa for some sort of employee recognition award!! Thank u Marisa!! You are great!!!.Version: 4.0.4

T Mobile ROCK!!I was a 16 year customer of Verizon, and not always happy. I live in the middle of the city. I could rarely get a signal in my own home office in the basement, and sitting in my own living room was a one bar at best proposition. I asked them often about this problem and got no results. Having been thoroughly been indoctrinated to the “We have the best network” mantra, I begrudgingly fulfilled my role as a V-minion. Paying large sums of money for less than expected results, was sticking in my craw. I had a 6 gig data plan and payed handsomely a few times when I exceeded my allowance. When I asked about changing plans I was offered adding more gigs for more money. Putting me at nearly $200/ mo. So I did some research and found T Mobile was tied for 2nd place for best network. I decided to look into their packages. They had one just for me, (the Tech savvy old guy) so I signed up. Hoping for the best. So far, I have upgraded to unlimited everything, got 2 for one deal on new phones for my wife and I, been treated with respect as a customer, and best of all I have 3 solid bars in my living room and 2-3 bars signal IN MY BASEMENT!! Oh the delight in my soul is euphoric. All this, for less than half the price of what I was paying before. Imagine that! So thanks T Mobile, you restored my faith in humanity and gave me a phone service I can use at my home. You ROCK!!.Version: 3.7.0

Version 4.9.35 is horrible!I just changed my account from prepaid to a post paid account with the same cell phone number. It won’t let me log in with the same password. So, I created a new account but, it still asking me to use the old security questions from the previous prepaid service continue the login. I enter the correct response to the old security questions and it doesn’t let me login at all. My husband tried to login with his account via the website and the app and it just doesn’t work. It doesn’t make sense! Something is screwed up with the website and the app. Now I can’t look at my service nor pay my bill via the web. Luckily, I had set up my new account for autopay. What is wrong with the user interface with both the website and the app???? Horrible and very disappointing. I would give this app at the moment no star..Version: 4.9.35

App is Excellent - Misleading or Fraudulent International Add-OnsThis app provides excellent information and control over service features, as well as a well designed live chat. Their chat group is real support, capable of making changes on your account. Well done. Coverage and speed is excellent and keeps improving. T-Mobile formerly provided excellent international data at fair prices. However they’ve started to enforce hidden limits that make roaming difficult, and they sell upgrades that don’t deliver what’s promised or reasonable. For example, I recently paid $50 for a 15GB international data pass. I used about 6GB of it. When I returned home, I was threatened with service termination because my international usage exceeded my domestic usage. I use mainly WiFi in the US so have very low domestic usage. It seems fraudulent to sell 15GB of data, rigged so that if you actually use that data, your service can be terminated. Other than that, it’s a great company. ;).Version: 4.8.25

BEST CUSTOMER SERVICEGood evening I hope this review finds you well. So let me yell out about my experience at my local T-Mobile, but I have to start from the top. I’ve have my iPhone 5s for the longest time! Recently I updated the software and it completely crashed. I bought a 6s from my friend then that yesterday wouldn’t turn on and I was like “ugh again I just bought this” so I prepared myself to go to the mall since it’s after holiday returns happening I also run a store in the mall and did want to go on my day off. So I upgraded from pretty much a 5s to an iPhone 8 got a case, screen protector and walked out spending $68 and some change. I was like 😁😆😄 and come to find out I’ve been paying taxes on my bill for over a year so he fixed that to. THANK YOU!!!! I’m a 30 year old that’s now in the loop of technology, I actually know what Facebook live is now. Best I phone of my life.Version: 3.5.0

Tmobile App is Crap! its a rare occasion I am able to get any functionality from e AppThe app is most times useless, because its near impossible to get it to work. Plus, trying to pull up my account info in my iPad browser, is also a hit or miss, over the years. I dont even know why I pay for my tablet line, when it it always says throttled, when I turn on DATA to try this long annoying process to get into my account without my computer? It looks like if I just want to shop the sight populates that info. ; but if I try getting into myTmobile, the screen is most often blank and never loads. I use 3 different browsers, and none of them can show my account info; so Every Time I end up using up my DATA trying to access my account to no avail. I have finally decided to save myself $20 monthly and get rid of my useless tablet line; because, for the amount of value I get, or do not get from my tablet line shows paying for a tablet line is just not worth it..Version: 3.5.0

Past ISORequires ISO 14.0 to update it my IPAD isn’t ISO 14.0. Stupid.Version: 9.2.1

T-Mobile Villa Point KY - TylerI went into T-Mobile today at Villa Point Owensboro KY .. to setup a new service Tyler was so friendly and helpful! Help me set up my phone and make sure everything was good to go before I left the store!! The best service I’ve ever had!!! Thank you Tyler.Version: 4.9.108

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.2.2


What do you think T-Mobile ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

T-Mobile iPhone Images
  • T-Mobile iphone image 1
  • T-Mobile iphone image 2
  • T-Mobile iphone image 3
  • T-Mobile iphone image 4
T-Mobile iPad Images
  • T-Mobile ipad image 1
  • T-Mobile ipad image 2
  • T-Mobile ipad image 3