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T-Mobile Customer Service

  1. T-Mobile Customer Service
  2. T-Mobile App Comments & Reviews (2024)
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Keeping things simple yet secure – the T-Mobile app allows you to do it all in one place
· Try the T-Mobile network with Network Pass
· Switch to T-Mobile in minutes with Easy Switch
· Compare network performance with Network Scorecard
· Manage your account, add and remove services, and change plans
· Pay bills, set-up autopay, and payment plan options
· Shop devices and view offers
· Manage international data
· Profile settings
Don’t forget to enroll in bio authentication in your phone settings to easily authenticate while on the go!

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T-Mobile App Comments & Reviews

T-Mobile Positive Reviews

Spectacular company/appRecently went in to my closest store for a very much needed phone upgrade. I thought that an iPhone 14 Pro Max would be out budget/reach for me but, thanks to a recent trade-in offer that was available, I was able to give my old iPhone XS Max for it. I got bill credit for the old device to be used towards my monthly finance payments for the new device. Their in store customer service is beyond compare, as are their store reps. Needless to say, I left with way more than what I thought I could get before going in. I've been using this phone network for the past 4 years now and have 0 regrets about having switched over from AT&T. I get a TON of data for just $15 more than what I used to pay with AT&T, even with their basic Magenta plan. Even when you used up your entire data cache for the month, the reduced speeds still allow me to watch whatever with no hitch. (Couldn't even dream of opening Netflix to watch something with the old plan I had when I used up the entire monthly data cache) The app is extremely easy and efficient to use if you want to make a payment through there. You can even download PDF copies of your bills to your computer/device if need be. And best of all, they won't ding your credit AT ALL. Definitely recommend T-Mobile to anyone I can..Version: 9.4.0

Phenomenal Company / AppThis is my first time using T-Mobile - I’ve had AT&T for years, and the reason I switched over was because I was able to get an IPhone 14 Pro Max financed through them, and right off the bat it was a great experience - just had to make a down payment and they split up the remaining balance between 24 months, no interest, no ding to my credit which is amazing - I started off with the regular Magenta (which was great in and of itself) but switched over to the Magenta Max after a month because of all the extra benefits / features you get , including Netflix SD for free every month AND Paramount + free for a whole year, and wow! The value is amazing, I just can’t believe how much you get with your plan. Totally worth it, and the fact that tax & everything is included in the monthly price is awesome as well- As far as the service goes, it’s also been just as phenomenal - the 5G is super fast and even though I don’t live in a huge city I get amazing coverage, haven’t had a single issue yet in that regard, and it’s been consistent the whole way through. The app is also super easy to use, transparent, and I love that you can download pdf copies off your bills to your phone. Only been a few months but already I’m giving them a 10/10, well done!.Version: 9.1.0

In regards to the dark web review person.I’m sorry but that review kinda sounds like fake publicity. I’ve been with T-Mobile for years and one of the reasons I am with them is at the time they were the only company that could give me a exact amount my bill would be every month when nobody else could including sprint. I’ve rarely had connection problems hindering my service. Who knows there’s a lot of outside factors that could of been affecting his service. Maybe it was phone, needed updates, reset, or just to old of a phone but those details weren’t shared. Over all the years (6-7) I’ve had NO surprises on my bill and my plan price has been true to what it was when I first joined them. On top of all that they give away so much promotional subscriptions to various streaming networks quite often. In fact I was too earlier to qualify for one promotion give a discount after 8 weeks. I was t sure on my sign up time so I called and that’s when I found out I was two months prior but they went above and beyond and gave me a better deal that was applied instantly! Honestly I didn’t expect anything out of that deal. I don’t see myself leaving T-Mobile anytime in the near future!!.Version: 8.10.0

Dark Web Security BreachI would give this company ZERO stars if I could but have put 5 so it will hopefully get bumped to the top of the list. I have been a Sprint customer since 2012 until T-Mobile bought them out. I had Verizon & T-Mobile previously & switched to Sprint because I kept being overcharged on my bills. Since having Sprint I have never had any connection issues & billing has been consistently the same each month for all those years. T-Mobile buys them out & I’ve already had billing issues. Then I get an email from one of the credit reporting agencies telling me they found my info on the dark web due to a security breach from T-Mobile. I called the company to voice my concerns since I was never notified of this security breach & asked what they would do about it & I was told that they notified their T-Mobile customers & they would not be doing anything since my information was not leaked by them & I should change my password. I am now a T-Mobile customer & was NEVER notified. My personal information including my social security # is now permanently on the dark web. Completely ludicrous, choose a different company!.Version: 8.9.0

General T-Mobile experienceOverall I am pleased with T-Mobile. The coverage is good. The app is useful. I can comprehensively poke thru the app and get all the details of my account. If you need anything, go to a corporate store. Do not go to a local outlet store for major issues. I ran into a large problem getting properly credited when we changed phones. One rep told me one thing, sent me to another outlet store where another rep told me something different!! Then we were overcharged and didn’t receive credit due us. I called a rep from the phone number on the app, I believe, she looked all thru our account history, seen the errors, made account corrections and credited us with a good credit. Bc of her diligence, we are still customers. In rural areas, reception is still decent. I have had a lot of questions, issues, etc. Most of the reps in the corporate store in town here are always helpful, knowledgeable, kind. Here and there they strongly suggest an extra package or deal. Lol. I give T-Mobile an 8 out of 10. I am a pest in terms of looking absolutely everything over very carefully. Not a pest in terms of rude or impatient personality. Lol!!! That’s my review..Version: 9.7.0

The best Service aroundLive chat wasn't at all helpful. None the questions that I asked could be answered and the same prompt message would keep appearing. Additionally the speed at which replies would come through would range anywhere between 1min to almost an hour. Although T-mobile is great and I love the service, customer service in terms of online help is definitely lacking I wouldn't recommend anybody using that method. Instead I'd tell them to call the store directly for help. Other than that I've been a proud member of T-mobile for about 6/7 years. It's the best phone service I have ever had. It's not too cheap nor too expensive. It definitely gives premium vibes. Better than Verizon, AT&T and any other main phone service. All of my friends have T mobile and I always have service except for when I hit dead zones. Areas without any cell towers. Other than that. I'll be a T-mobile member until the day I die. Maybe send me a new I phone 14 pro to review on my Instagram For anybody thinking about making a switch. I have a huge following and I know I can get way more people to switch from other companies over to yours.Version: 9.4.0

No titleMuch as I really have a problem with T-Mobile and their service sometimes. As far as the agents, app , company as a whole. I will admit, there are very few reps/agents that really want to help their customers to the fullest. And you have those who just don’t and it’s just a job. It really is a job don’t get me wrong. But when you have no compassion for people that may have financial issues and some that’s not even their own. It could be a job that, make mistakes on people paycheck, mail being on hold, someone sick and out of work, some who don’t know their way around the computer or app and don’t know the tools. It could be so many things, if you don’t have compassion to just help people where they are you have nothing. I would hate to see someone suffer for no reason or no compassion. A lot of people need to go through something in order to see how some others feel and what they go through to understand. Everyone story is different . So thank you to all the reps, and the app that help people wherever they are and whatever they need you for. !! Thanks for letting me share..Version: 9.8.0

Love it!I was with AT&T for over 15 years. Had the bundle, cell phones, wifi, Direct Tv... for all three I paid over $500 a month. Called to see if they would upgrade our phones, which they offered for new business not existing. Long story short, they said no so I pulled all three services. Went to Verizon which was really good...but I paid through the nose. Daughter wanted to go to AT&T for rebates on new phones... switched to AT&T got new phones, but everything was wrong.. rebates were next to impossible to get. Got so angry because I swore I would never use them again. Their customer service is non existent. Waited until 90 days passed and switched to T-Mobile... praise the Lord! They are great! Used the bring your own phone and get $600 offer. Every time I call them an actual person answers the phone. At AT&T if you are lucky enough to get someone to answer, they just bounce you from person to person. Verizon is pretty much the same. I LOVE T-Mobile..Version: 8.2.0

Works wellUpdated-I have revised my review to five stars. Apparently all three of the numbers on my family account were linked together, which causes a problem with this new app. If you have a family plan make sure the numbers are unlinked and you will be able to see all of the numbers on your family plan in the app and manage them as you would expect. Original review: The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website..Version: 4.0.4

Near Perfect app and perfect serviceI used to be with AT&T prepaid, but that meant that there was no phone payments, benefits, or anything. Wi-Fi calling didn’t even exist. It was about $45 a month, so I’m paying more right now for service, however that comes with Wi-Fi calling, unlimited data up to 50 (FIFTY) GBs unlike their 22 GB speed cap, hotspot, and more. And it’s $90 a month, which includes my iPhone XS payment since they had a trade in deal for my old 7. The service is just as good as AT&T was in my area, and in some places better, our area has T-Mobile’s new “5G” network (I know, it’s not 5G technically) while AT&T’s 5G-E network is not here yet, and phone call quality is light years ahead. I mean, I called my Fiancé (Who I also converted lol) and she picked up immediately, it didn’t even have time to ring. That’s amazing! The app is also amazing, but the only gripe I have is that sometimes the bill doesn’t like to load. But it always does after a refresh or two. I love T-Mobile!.Version: 4.7

New to T-mobileI went to my pay my bill on the app. It asked “the name as it appears “ good Then it asked for the” cc number “, I put it in. The app doesn’t allow for spaces in between sets of 4 numbers, however it requires it. Therefore, every time I entered my cc # it would ask me over and over for a “valid” cc. It is valid!!!! It is a Visa! I tried several times. I tried submitting it with the rest of the info in tact including the cc #, it just asked again for a valid cc #. I tried to message support, but after waiting 18 minutes to connect, I went to my desktop, signed in to T-mobile on that and was able to space my numbers on that. Please fix the APP. When it asks for the name, the keyboard does allow for spacing, however on the cc # info the keyboard does not. Therefore, I was unable to pay using the APP. Thanks. Hopefully, they can fix the problem with an update. My phone is only 2 weeks old and has the correct software. Thanks again.Version: 4.4

Tmobile business is the business!!WOW! I can’t believe I can actually be wowed by any company now days it feels as though everywhere I go customer service has died and people out there working in the world are just showing up to their jobs for the money without the customer in mind whatsoever until I had the chance to speak with T-Mobile business customer service skills and personal touch! I am sooooo excited to be a part of this network, not only do I get real-time amazing people that are caring & knowledgeable which is just a cherry on top! I also get amazing international service and rates!! That alone made me switch back into T-Mobile! I was soooo devestated for switching out of it for a better phone deal -so I thought- but T-Mobile stood way beyond and over all my expectations! I am extremely thankful for the support team, insurance team, customer service team and everyone at TMobile business!! I am proud to have my company RozBodyFit LLC do business with you!.Version: 4.8.16

Excellent customer service at T Mobile storeCannot say enough about the excellent service provided to me by Ken and Joseph at the 4636 East Colonial store this past week in Orlando. They both were terrific examples of perfect representatives for T Mobile. They were friendly yet professional, patient but efficient, helpful but not pushy. Plus they both made me feel as if they cared about my business and then proved it by setting up my military discount, processing my phone rebate, setting up all 3 phones and even setting up the new Iphone when the Apple rep who sold it to me at the Apple store was unable to!! All with a smile! I have met with or spoke to numerous representatives of ATT, Cricket, Sprint, andMobile One during this process of selecting a new cell provider, and None would have prompted me to take this time to recognize their efforts. Please thank Joseph and Ken for me and take notice of these two valuable employees of T Mobile. Thanks guys. A very happy and satisfied customer. Roy Knight.Version: 4.1.0

Improved version better than beforeIt has improved much better than the previous version that they actually rewrote the app instead of a patchy web-converted version. It also integrated well with iMessage for Chat instead of using the browser chat. It makes the user experience much better. The customer representatives are much better than most other companies in answering the questions with the right answer. They really treat the loyal customers well by offering deals for added features in the plan. It’s a good company to stay with. I think the web team should work on improving the self-help FAQ to provide a link to solve the problem in addition to the answer explain the question, it should provide a link for the next step to solve the problem, such as when the data rate has been exceeded, it would help to provide an option to the link to change plans to increase the data rate..Version: 4.9.35

T-Mobile did not give up!!!!I hav had problems with my phone for about a month and I am in the Philippines. I had a galaxy 6 edge which I used for about 3-4 years, the screen got crack so I submitted a insurance claim, while visiting family in Tennessee I decided it was not one for a new phone. I purchased a i phone8s. The day I was returning to the Philippines I was in such a hurry I forgot that phone. My friend shipped it to me but for some reason it would not make calls. I was on the phone with it’s T-Mobile for hours, they giving me moral support plus trying to help set phone back up, finally on Saturday night an iPhone expert walked me thru set up procedures. She needed to asked for additional so we parted ways, I had the idea swap the sim from the old insurance claim phone that still worked into the iphone. It worked the IPHONE was able to make calls. I called customer service immediately to share the good news and they were just as happy as I was!.Version: 3.9.0

T-Mobile Is the BEST for International TravelMy wife and I travel internationally 2 to 4 times a year. Haven’t had a problem using text and data at no-charge. The texting mainly helps us keep in touch with each other while we’re traveling, but we also use it to keep in touch with friends and family while away. The data is limited and downloads are slow, but it works well enough for google maps other small downloads. We use wifi in the room to stream video, flight check-ins and heavier research on destinations. We also use Wifi Calling to phone home and other people in the US. We do all of this for no extra charges to our existing plan. In the past, we had Verizon and would have to pay an extra $10 per day for a travel pass for each line. It was a hassle to try coordinate the least amount of days for the charge and we still had a big bill when we got home..Version: 4.9.35

Decent app, but it does notification spamI just got a notification from this app, with an offer for a discount phone. This is a violation of section 4.5.4 of the Apple Review Guidelines (quoted below). I have not opted in, and the app seems to provide no way to opt out. There is a "manage marketing preferences", but that only lets you opt out of email, SMS, and voice calls. (Also, it sent me to my browser, where I had to log in again. That doesn't count as part of the app's UI.) 4.5.4 Push Notifications must not be required for the app to function, and should not be used to send sensitive personal or confidential information. Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges..Version: 9.3.0

Several major flawsRecently switched to T-mobile from Verizon because Verizon has lost its way in customer service. This is a review only of the app, not T-mobile. I am very satified with T-mobile service and cost. The app is underwhelming, especially for a large communication company. - i have several notifications from t-mobile that act as the splash screen when i open the app on ipad or phone. The notifications are now all stale. There is no way to remove them. Have been through this with support who acknowledges the inaiblity to delete or clear notifications. - The chat with support option in the upper right hand corner will connect you to a live expert, but gives you know idea how long the wait is. I have waited 15 minutes with no update or information when to expect to be connected. No call or text back option. - Ipad version does not work in landscape mode. No excuse for a company the size of t-mobile. These are not small glitches, but major shortcomings in the app..Version: 9.4.0

Great New Phone UpgradeMarty at the York Commons location was very nice, professional & helpful when I came to TMobile on 9/28 to upgrade my 7plus to a XS Max. I was walking in & he smiled and greeted me. I told him I was interested in upgrading to the XS Max because I really didn’t like how the new 11 Pro looked. He didn’t try to convince me to buy the 11 like some phone companies try to do when a newer version of a phone comes out.. I had a lot of questions and he answered all of them & even showed me the cool new features on the new phone that I was upgrading too. The store closed at 8 & I was there a little after 8 but he never complained about staying after to help me set up my new phone. Long story short, I left the store very happy with the customer service that was provided & even was given one of his business cards. I will definitely be back to this location. Also, the other 2 employees that were there that night were nice as well..Version: 4.9.26

Best Phone Company!I’ve been with T-Mobile for years now and I’ve never been happier with their service! My monthly bill is low and I get UNLIMITED everything. Only thing I would recommend is not buying phone protectors or phone cases from their stores. They are great but they are expensive and they add it to your monthly bill until it’s paid off. But I’m not mad at them for it, it’s a way for them to make more money, and if you don’t have the money to spend on $100 phone case it’s good that you can pay it in monthly installments. Just me personally I’d like to buy my phone case and pay it off all at once, so that my monthly bill is as low as possible. But I will not shed any negativity about T-Mobile because I do honestly love their service. The app is so easy to use and if you’re ever in a tight spot you can always make payment arrangements on your bill! I would recommend T-Mobile to all my friends and family!.Version: 3.7.0

Love T-Mobile, just one thing...My experience with T-Mobile has been amazing. Everything I could ask for and more. It’s easy to change your plan, set up auto pay, pay early, get stuff with t mobile Tuesday’s, their plan has data and text in Japan for when I visit, and it’s easy to get in contact with a worker for any questions or concerns. The only gripe I have is 70% of the time the t mobile app doesn’t work for me. The app is where you can do most of the things listed above in the palm of your hand. I’ve tried uninstalling it, restarting my phone, and waiting just in case it was maintenance. But this problem has lasted for months for me. Even after upgrading to a new phone it happens. And sometimes when I do get in it kicks me out. I usually end up having to log in on my desktop computer at home. I don’t see myself ever switching to a new carrier after my experience at t-mobile, but I just wish the app was more smooth so everything would work seamlessly..Version: 3.5.0

A purchase issue...We bought two iPhone 8s in Feb 2018 on a BOGO. There was an unfortunate issue with our local store representative during the purchase and we were not give accurate information. After several visits over the next few months to the store, another representative provided us transparency and identified the issue with the original purchase. I spoke with a T-Mobile customer service rep on the 800 phone number and he was most helpful sending me the documents needed to proceed. A few hours later the new store manager called me promised a quick resolution so that we would be satisfied. Through the efforts of a responsive local store rep, the national customer service rep and the new store manager...in less than 24 hrs later our issue was resolved and the financial credit due was applied to our account. We love T-Mobile but love it even more once the correct people found a prompt end to our issue..Version: 4.0.4

GREAT!!!I just recently got service through T•Mobile and I couldn’t be more happier and pleased with the choice I have made. Their customer service is amazing and not once have I had a problem since I’ve made the switch. Their service and reception have been outstanding and just amazing. Not only am I paying way less than I had been when I was with AT&T but I have better service with way more options than I did before I made my switch but also their App is just unbelievably awesome. I love how I can manage my account within the App instead of contacting CSR and if I ever whined up needing to contact them I can do so within the App or better yet have them call me back as well. I couldn’t have made a better choice I just wish I would had made it a lot sooner lol but I’m very pleased and satisfied and I couldn’t be any happier about it. Thanks for such amazing service ya’ll have and for an outstanding CSR department ya’ll maintain..Version: 3.7.0

New phone. New carrierI recently went to the T-Mobile store in Hermitage PA I have been a Verizon customer for many years and was treated better in T-Mobile than I ever was with Verizon. The employee named Callen was able to help me switch over to T-Mobile which can be a task on is it on its own. But he also was able to help help another customer while still tending to my needs. i’m assuming he was a manager but I never asked. Because I never used T-Mobile before I was pretty nervous about the whole change but treated like I was. I felt very comfortable to go through with it. So in closing congratulations to T-Mobile for having employees that seem as though they really care about the customer. I felt like I was dealing with someone who was part owner of the company. I’d like to say this is the first review I’ve ever written that’s because it’s the first review that I don’t need it written..Version: 9.5.0

Invaluable for rural customersI wish all carriers would do this! Getting to test a network before switching is the right thing for carriers to do. I highly recommend this before switching. Unfortunately for me, this app revealed GLARING differences between T-Mobile’s published coverages and actual coverage in the rural area of north central Massachusetts where I live. Their map shows good 5G coverage, which is not even close to reality. The map shows my home has 5G. Nope. 4Mbps LTE. Very little 5G on rural routes around Winchendon, Gardner, Rindge NH, Ashby, Baldwinville with multiple dead zones… coverage doesn’t improve until you get 45 minutes south or east… despite the official coverage map being almost solid pink. There is absolutely no way I could switch to T-mobile under these conditions… quite honestly, I’m not even sure how they can legally claim coverages are this far from accurate… seems like false advertising. But hey… this is exactly why ALL carriers should provide apps like this. Kudos to T-Mobile for that, anyway..Version: 9.0.3

Incredible Service!!! Recommend to Everyone!We have been with T-Mobile for a few years now and have nothing but absolutely amazing things to say. Actually, come to think of it, we’ve never even had something bad to say... ever! We have traveled across the U.S. and there are very few places (for example, rural Wyoming) that we had minimal or no service. The customer service reps are always super respectful and accommodating! T-Mobile truly goes above and beyond for their customers. Transparency with prices is key and T-Mobile hits the nail on the head! And it doesn’t hurt that just for being a customer, (no additional fees), Netflix is FREE and there’s an awesome T-Mobile Tuesday’s app that gives away freebies and offers discounts for various places (like FREE Dunkin Donuts coffee, to discounted movie tickets, FREE whoppers, FREE weekly tacos from Taco Bell and more)! We always make sure to recommend T-Mobile to all of our friends and family!!.Version: 4.9.35

Customer serviceI came to T-Mobile 2 years ago after being with Verizon for 20 years! When I signed up a rep in the Manteca ca branch helped me and she was great!! Her name was Marisa!! She was fabulous. She got me up and running and answered every question and every concern I had!! Well 2 years later I went back into the store to see if adding my girl friend to my account made any sense and wouldn’t you know it Marisa was still there!! She remembered me and treated me as if I were a valued customer and I inquired about several things/concerns and Marisa had all of the answers as she made me feel very comfortable about making my decision! So she helped me with the transfer of my girl friends phone with her number at att&t over to t-mobile! I don’t know if I am in the right forum for management to recognize her? But if I am I would highly recommend Marisa for some sort of employee recognition award!! Thank u Marisa!! You are great!!!.Version: 4.0.4

I highly recommend T-Mobile….I’ve been a T-Mobile customer for approximately two years. T-Mobile is the only provider that offers free Netflix, Paramount Plus, Apple T.V., AAA membership, and allows you to purchase new telecommunications hardware by monthly billing instead of paying 100% upfront. T-Mobile is the only carrier who won the 5G race and did so exceptionally. Whether it be within a T-Mobile in-store and/or customer service over the phone, the professionalism is always outstanding. T-Mobile has always been so trustworthy which I cannot say about other carriers. I will remain a faithful customer with T-Mobile, always. I personally would like to thank T-Mobile for everything they’ve done for me. I highly recommend T-mobile for anyone & everyone’s cellular needs & wants. Always great quality at a fair & just price. Thank You so much!.Version: 9.8.1

Past ISORequires ISO 14.0 to update it my IPAD isn’t ISO 14.0. Stupid.Version: 9.2.1

T-Mobile Villa Point KY - TylerI went into T-Mobile today at Villa Point Owensboro KY .. to setup a new service Tyler was so friendly and helpful! Help me set up my phone and make sure everything was good to go before I left the store!! The best service I’ve ever had!!! Thank you Tyler.Version: 4.9.108

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.11.0

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