Ohio Lottery Customer Service

Ohio Lottery Positive Reviews

It’s my favorite app!!I use it all the time. I love that the mobile cashing is now and option and I’m excited to start using it. If I had a wishlist, I would most definitely want to purchase my tickets through the app. I am confined to my house during covid-19 and have very very limited access to an authorized lotto printer. The town is shut down and very limited hours if they are open. If I link my info to the account to cash in my tickets,wouldn’t it make sense to let me purchase them through the app too? Just a thought!! I love the app either way! Thanks for having it!.MikkizackVersion: 7.0.0

Wacko "Scam Alert"To WTHRUThinking: whatever "news" source you got that from is junk. A) an average person cannot alter losing tickets to winning tickets bc of the bar codes are how they're checked, not the printed numbers, and B) the lottery knows exactly how many winners there should be and when and where the tickets were sold, it's not totally random. Plus lottery payouts do not come from the state general fund, but lottery funds collected from ticket buyers. I'm sure it's more fun to be constantly outraged about "scams", but put a little more thought into spreading them around as fact..G-V manVersion: 7.4.5

I like itLove that I can save and play multiple entries over 10 days. My only complaint, if I went and bought a ticket every day verse playing 10 draws at a time, I could redeem rewards points for each day I win nothing. However, if I play 10 drawings and win 1 day out of the 10, I get no rewards. I’m penalized for playing 10 draws vs going daily and possibly not spending as much because daily trips are unlikely. If I only win 1 of the 10 days, I should get 9 times whatever reward amount is offered daily. Hope that made sense..RestinsuredllcazVersion: 7.4.3

New version fixes some of my issuesScanner works great and I like how fast you can scan your tickets and then enter losing tickets into the Rewards program. My major precious complaint is that the app REQUIRED YOU TO ENTER YOUR LOG-IN CREDENTIALS EVERY TIME YOU USE THE APP! This new release with the updated interface fixes that in that you can now use Touch ID on the iPhone to quickly log in. Much better. Overall the new interface is improved and I like it. Nice job. I upped my stars on this to 4 to reflect the improvements..KwadublinVersion: 6.0.1

Use it ever day!!I use the app every day for my saved ePayslips which is easier for me and the Tellers. As an ePayslip user, I want the ability to go to the next saved ePayslip while I have an ePayslip open so that I don’t have to go back to Home/Saved ePayslip each time. I usually scan at least 4 tickets when I go. As an ePayslip user I want the ability to enter more numbers on a ticket. As an Ohio Lottery app user I want the ability to purchase tickets from the app..GmoneylexVersion: 7.0.1

Amazing Customer Service 🤩The people who work for this app are so nice to my eldery friends who always forget their passwords! I just wanted to take a minute and say THANKS for your patience 😄🙌 The app has a bunch of cool rewards like gas cards and drawings etc! Not to mention, scan every ticket so you never throw away a winning ticket! This app will always tell you how much you win!.VerypickkyVersion: 7.4.5

I would like to see improvementsHave you considered letting people play multiple play slips with one scan? For example, I play the same two pick-3 numbers and the same four pick-5 numbers. Occasionally I will also play the classic lotto, rolling cash 5, mega millions, etc. I would like to let the lottery retailer scan once and print out all of my desired tickets. Could the up an update to the app?.OHDeuceVersion: 6.3.2

Add more functionalityThey should really let you buy tickets directly from the app so you can get them from an official trusted source and not from a third party app. It would help with security and also make it way easier to scan your tickets for points to use in the raffles. Other than that, the app is fine if a bit ugly..PoawamanVersion: 7.4.13

Eh goodRewards program is a sham. Don't bother wasting your time entering tickets. They limit you daily/weekly points. But other then that program. The actual app works pretty great though. Aside from occasional hiccups like the camera not scanning tickets, or it not loading up data once you've clicked on a link. Still worth the download..Jarson77Version: 6.3.2

Amazing UpdateOk the minor complaint that I get people have is the missing next draw date. But, the dates don't change either. Otherwise, this update is amazing! Touch ID to sign in is amazing. No scrolling of the disclosure is a god send! Optimized for the display! Easy scanning! Just great!.SelthinVersion: 6.0.1

Cash out option is not availableI have updated the app. Deleted and reinstalled it multiple times but still don’t get the cash out option for winning tickets..PacifistYogiVersion: 7.0.1

Scanner not functioning after latest update!Great app up till now! Scanning tickets no longer works since latest update. And I couldn’t find a way to contact the developers without writing this review. So, there you go!!.Cappy JackVersion: 7.2.2

Application issue:Trying to sign up for the reward program. The state selection part isn't working. Hope you can fix it.Timcook34Version: 6.1.0

My OpinionI think it’s a really good app but should offer you more for all the money you spend..but i like it I s very convenient...but I did enter A LOT!! Of entry tickets and never heard anything..It’s a good app though..Jaleesa OhioVersion: 7.3.0

Lottery cash is never availableI love being able to scan my tickets to double check them because I spend a lot of money on them but lottery cash is never available.AmburgeysgirlVersion: 7.2.1

No longer tells you your winning amountApp works great to tell you when you have a winning ticket but the old version would tell you the winning amount. Please bring back to winning amount when you do a scan.Spiz11Version: 6.0.1

Better but still issuesThe overall look of app is better but why when scanning a ticket for a game that's long over, it tells me "Not eligible for points. Winning ticket", but doesn't tell me how much I won? Maybe a glitch but needs to be corrected.SarmclVersion: 6.0.1

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Ohio Lottery Negative Reviews

Bogus rewards programIt only allows you to enter a limited amount of tickets for points a month. I feel if you’ve spent the money to buy the tickets why would you not be allowed to enter as many tickets as humanly possible. Not to mention anything remotely valuable in the rewards catalog starts at 10,000 points, so they limit you to 1000 points a month, it’ll take almost a year to get to obtain enough points to get yourself a $50-$60 item. So that’s about $50 back on $2500 spent. Good looking out for your customers Ohio Lottty!.Madskillz!!!!!Version: 6.0.1

Scan Tickets Feature Broken (iPhone 14 Pro Max)My phone is in perfect condition, camera lens is clean, tried in many different types of lighting and backgrounds, etc. I still can not get the Scan Tickets camera feature to focus on any of my lottery tickets barcodes. I have tried scratch offs, Mega Millions and Powerball. When I put the whole ticket in the frame the picture is clear and the app can not read the barcode from that distance apparently. (Even though regular apple camera on QRCodes could do this) I move the card or receipt closer to the camera so the barcode is majority of the box like the app recommends and then it turns into a big blurry blob and making the card look like what I can only imagine as what being legally blind would be like. As the app updates are far and few between I would expect this to be fixed anytime soon. Ohio Lottery should really give another company a chance to run the app..Austin C TuckerVersion: 7.4.7

Caution SCAM alertI reported to the Ohio lottery of a scam where people pick up a loosing lottery ticket from the trash and are able to alter the numbers repeatedly to enter tickets manually. They have multiple email accounts and cashing thousands of dollars worth of tickets! As a legitimate player we are limited to the number of entries. They are checking the site multiple times and cashing in for lottery cash. That is why most people are unable to get any because it is sold out! this has been going on for over a year. Thousands if not tens of thousands of tax payers money gone to worthless scammers. The lottery will not shut down manual entry to stop them. Even though they now are finally shutting “some” accounts down. Now they have added KINO to the mix for them to get. Retailers in my area have stopped cashing which inhibits the legitimate people from using their points..WTHRUthinkingVersion: 7.4.3

Can I please rate negative stars?What a terrible app. They claim you can earn rewards for non-winning tickets, but you can’t ever scan them. As soon as the camera senses that a barcode is nearby the screen turns way too bright and won’t allow scanning. As a programmer with multiple certifications, I would be absolutely mortified to ever release an app this poorly written. I’ve seen better fully functional applications as the first easy project in a basic programming class. Shame on this developer. They should be investigated for theft, since they were paid money for this crap. They then need to be fired. Shame on the Ohio lottery for lying to people about earning points for rewards when they obviously can’t provide a basic app to do it..DhrycikVersion: 7.4.13

Getting Error “Ooops Something Went WrongSeveral months ago when I used my app, it scanned the instant scratch off tickets just fine. Now, I am receiving the error, “Oops. Something went wrong. Ticket is invalid.” I have scanned numerous tickets from 3 different games and they’ve all stated the same thing!! I called Ohio Lottery Support and was told I could only submit 5 tickets at a time and I have to call back several times to have them manually add them to my account. What a crock!!! Easy way to get me to STOP playing Ohio Lottery Scratchies!!! They all stunk anyway!! The highest payout I got was $5 and that was on a ticket that had 4 winning spots, 3-$1 and 1-double $1. Talk about a RIP OFF!!!.Abbey0414Version: 7.4.13

Poorly Written AppThis app is poorly written and confusing. It appears to say one thing but mean another with the whole Ticket Cashing Option. ONLY tickets of $50 up to $5,000 can be cashed. Since the majority of prizes given out by the Ohio Lottery fall well below this threshold, not many customers will be able to utilize this option. An option to accumulate more than $50 and utilize the option. Whoever writes the instructions and promo was NOT clear on this “option”. Again, a very THIRD RATE APP and poorly written and executed instructions. When you call in, the Ohio Lottery Representatives are smug, sarcastic and very off putting. Another TYPICALLY RUN STATE AGENCY. If they had to make it in the real world this would FAIL MISERABLY..Davidcmh60Version: 7.0.0

What’s wrong with the system!!I’ve been using this app for about a year now! But over the last couple of months it just stopped working and I can’t login to few my reward points or scan any tickets! I now it’s the app because I deleted them downloaded it several times and it still doesn’t function!! It’s been this way for the last few months! You would think they would have it fixed by now but I guess customers aren’t that important! Sad to say that I no longer play because of this! I would used to at least get some kind of reward points for losing tickets but I guess that’s just be take away! 😕.LottobluesVersion: 6.5.1

Tickets Won’t Scan (IPhone 14 pro max)I have never had a problem with this app until I upgraded phones. I have the IPhone 14 pro max and every since I had it. The Ohio Lottery App will not scan the ticket at all closer you get to the bar to scan more blurry it gets. I have try everything redownloading the app, cleaning the camera, restarting my phone, the app and phone system is up to date. I try reporting a quality problem to Ohio Lottery and can’t get past the purchase part cause the app is free. I select it and it won’t let me continue. I would give this NO stars if I could..Paid2Shop0005Version: 7.4.13

Completely aggravatingIt is regularly telling me “something went wrong try again later”. Today I traded in points for LottoCash and they sure did take my 800 points but the LottoCash never appeared. I called the support number and the very nice lady told me there was nothing she could do and claimed to forward my issue to the tech department. I still have nothing. They didn’t give me the LottoCash nor did they give back my points. Complete rip-off. I’m done with the lottery..Cascada GirlVersion: 7.4.0

Problems with ticket scannerCurrent update didn’t fix a glitch with the ticket scanner. It scans the ticket, stays on checking ticket for quite a while before an error message appears that says “There was an error with your entry” Please try again later” It doesn’t matter how much later you try, still get the same error. Don’t know what the glitch is as it was working fine a few weeks ago. Very annoying!!!!.Dam61366Version: 7.2.2

Scratch off ticket scanner doesn’t workBought lottery tickets last week and the scanner worked just fine that day but now when I scan my scratch offs to check, every single ticket I have tried scanning says “Oops! Something went wrong! The ticket is not active.” I literally just bought 20 tickets and they all say that! What the heck does that even mean?? No wonder this app has like the worst reviews..Chloegirl05Version: 7.2.3

Horrible App. Scam. Marketing Company.I would rate zero star if I could. Remember people, the Ohio Lottery is a Marketing Company. This app is total worthless. It updates extremely late. If it happens to update winning number results you can’t use the barcode scan feature until the next day. Total inconvenience and waste. Other states offer lottery sales on their app, Ohio does not, more inconvenience and waste. Drawings are fake and sell your information, read the fine print. Let’s all get a primary residence in Florida. No State Tax..Reviewer9954Version: 7.4.12

App quit workingI have been using app for over a year but now can’t log in. Have tried to delete and download over still nothing…what a crock. This really pisses me off cause it has been one of my motivating factors for playing. Can’t believe you have fixed this with all the complaints. U mean to tell me all that money the lottery generates and u can’t make an app that works….rediculous.Muck tickVersion: 7.4.3

Several issuesAfter update, doesn’t recognize login. When I select the forgot password option, I am sent an email with a link to change it. The link doesn’t work and only displays a blank screen. When I try to recreate an account, it states that I already have one. Cannot log in. Cannot scan tickets. I deleted the app and reinstalled it; nothing works. I am fairly confident that I will lose several hundred points that I have for rewards if/when these issues are corrected..TurdswifeVersion: 6.3.2

Scanning tickets doesn’t work!I have two entry entry entry tickets for cash explosion that I got from a gift exchange. The camera WILL NOT focus. This app is horrible and SCANNING tickets is the ONLY way to submit them. I called customer support and they walked me through the process to no avail. Then said I will receive an email from tech support. Never got that weeks later. OHIO lottery seems to be scamming certain people out of entry tickets. Personally I’m ready for a class action suit..RgmfintVersion: 7.4.14

What’s happenedWhere did the saved play slips go? On top of that, if you complete a play slip it doesn’t work at the lottery kiosks anymore. If I wanted to complete a play slip each time, I’d go back to using the paper. At least I can throw those in my glovebox and not have to fill it out over and again..Chickita1007Version: 7.4.7

Scanner problemsEvery time I try to scan a second ticket the app closes out. It will let me log in and scan one but when I hit scan another ticket it completely closes. Then I have to sign back in for each ticket I need to scan. I looked for an update and there is none. You guys need to fix this bug. I have a big stack of tickets that need scanned for points. It is very annoying and time consuming having to reopen the app and sign back in for EACH ticket..Redbug03Version: 6.2.4

App dose not workI just download, created account and soon as I scanned a ticket it told me I had to log in. Went to log in and told me that it had trouble signing me in. After the 5th attempt to sign in I decided to do a password recovery. Well it’s been 3 days and I’m still waiting on the recovery email. Seems to me no one is operating this app any longer due to the non responses to the other reviews. Don’t waste your phone space.The-highly-dissapointed-oneVersion: 6.3.3

Failed cameraI’ve tried this app with an iPhone 6s+. It kept saying there’s something wrong and wouldn’t scan. Bought an iPhone 11 less than a week ago with a great camera, and the camera still won’t scan. Even had a coworker double check to see if I was doing something wrong. The camera won’t scan the barcode. Would not recommend this app. Going to look for another one..BDKEd69Version: 6.3.3

Low ratings are 100% trueI used to use this app for the lotto rewards but they seemed to never have the rewards. Deleted my account but still get emails. You will never get any rewards with all the store’s employees that have access to hundreds of losing tickets to scan for free points. Don’t bother with the entry tickets for the show unless you over 50 years old..CincyDogVersion: 7.4.7

ErrorScanned my ticket and it circles saying it’s checking. It either circles for several minutes with no results or it says there was an error to try again but at that point the screen freezes. Maybe too many users trying to see if they are millionaires but an app such as this should be prepared for user surge. Guess I’ll take it to the store later to double check that I’m not a winner..1stL@dyP1Version: 7.1.0

Scanner is not workingFor years I’ve been using this app for the scanner feature. Throughout that time there have been minor glitches every now and then, but it has been mostly usable. Last week the scanner was being very finicky. Now it only says “There was an error with your entry. Please try again later” when I scan a ticket..CaptainKyoseffVersion: 7.2.3

Scanner feature doesn’t work with high quality camerasI noticed that when I got the newest iPhone that the scanner (in app) no longer worked. Even on completely dark background it is just a blur of white. I noticed there are other complaints like this but there have not been any updates released to address issue..LifecoachloriVersion: 7.4.13

Latest update is a disaster for Keno playersNot sure what they did, but after the latest update to fix “bugs” you can no longer select previous keno drawings and watch as the app basically locks up with the number selection screen unable to be removed so you can watch the drawing. I really love the app, but they are forever screwing it up with the changes they make.Marc765Version: 7.0.2

Waste of time. Can’t scan tickets.This app is horrible. Downloaded it to check tickets and avoid the crowds at the store. It will scan and say “checking ticket” but nothing happens, no results show. Tried several times in different lighting, doing the whole ticket and then just the barcode. Same result - nothing. Complete waste of time..DonnaM85Version: 7.4.10

Could be betterSome features are great, like the scanner. However, it will not keep you logged in. You have to enter your password every time. Also, it crashes often when trying to enter your tickets, and you have to login again. The app could work way better..Woodmisty3Version: 6.2.4

Scratch OffIf you want to see which scratch off games are available for a dollar amount, you cannot use the back < button to select another game, you have to go to Home Screen select scratch offs and then dollar amount again. The < back button works fine on other screens just not with scratch offs.RB4260Version: 7.3.0

Glitches Galore!Downloaded this app for the first time a few days ago and, at first, it was okay. It sometimes required that I scan a ticket at least twice to get credit, but at least it eventually worked. Now, I can’t scan anything. I keep getting an error message that says, “Oops! Something went wrong. There was an error processing your ticket.” I’m ready to delete it..Non-RenewingVersion: 6.3.0

A few little improvementsWhy did you get did of the flash feature for the scanner? Now I have to scan tickets with a bright light because it’s gone and a lamp won’t provide enough light. Also why do I have to log in and agree to terms of service every single time? Come on please fix.Kashew1011Version: 6.2.3

👎👎👎This app used to be really good. I used it for a long time. Now it’s almost useless. I can’t log into my original acc which has/ A LOT, and I mean A LOT of points (that’s probably why) that I would really like to use. I can’t ever see if my ticket is any good. It always gives me a error message. Absolutely ridiculous. Should have been fixed be now..Mamad1102Version: 7.4.14

Needs checked onI JUST downloaded the app and JUST made an account it won’t let me login! Saying an error for some reason or another! So I just deleted the app! And throughout my tickets I was gonna use for points! It winners so it’s no lost there! But Ohio scratch offs are getting harder and harder to win! Just spent $10 just to get a $1 back! On the luck of the Irish.Ricky Friend jrVersion: 7.4.16

Scanning ticketsBefore ( about 2 years ago ) you could scan a ticket, and if it was a winner, it would tell you if it had already been cashed. Now it just says you are a winner but then when you take it to the store, you are informed it’s been cashed. I liked it better when it informed you it had been cashed!!.CkpriceVersion: 6.2.0

Something went wrong...with this updateOops, something went wrong. This update horribly changed the scanner messages. Instead of saying the ticket is not yet a winner but more drawings are on the ticket, it says something went wrong. So is the ticket just not a winner, or could it not determine if it's a winner or not, or it couldn't connect to the Lotto office, or was it some other sort of error, or what????.Emil2Version: 6.0.1

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