JPay Customer ServiceJPay LLC

JPay Customer Service

  1. JPay Customer Service
  2. JPay App Comments & Reviews (2024)
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The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.


Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile



Service availability varies, not all services available at all facilities

JPay App Comments & Reviews

JPay Positive Reviews

Desperately need a “read receipts” settings optionI guarantee you’d see a boost in sales with more stamp purchases if you simply added read receipts as an option for all users in settings. It has been so frustrating trying to have a back and forth conversation because each message is screened and can take 5 minutes or 3 days. The user sending the message isn’t sure what’s gone through for certain. Things often are received out of order. Like if I send 3 messages today, the receiver might get the 2nd one first, the 3rd one second, and the 1st one third. The system will correctly put the messages in the correct order that was intended once they all come in, like in the received inbox, after all 3 messages do come through in that 1-3 day period, you’ll see them in the proper order in the inbox which is good, but it makes it impossible to have a fluent and coherent back and forth conversation. Each facility from my understanding has their own screening process, so the only way JPAY could at least try to help with this is add a read receipts option. So I’m just hoping their engineers read this because profit is the name of the game and I’m telling yah, people will buy more if that feature is added. It’s super annoying not knowing what’s gone through and been seen or not. So we’re mostly going back to phone calls after realizing we’re getting upset with eachother over something out of our control..Version: 2106.10

Missing Emails and Pictures never receivedThis app has great potential being one if not the app that offers real time communication and media sharing with friends and family that are away. Recently I have experienced on several occasion where I never received an email, and my loved one never received my email or picture. The first time it happened I resent the email. The email and pictures cost a stamp each and so I used 2-4 stamps to resend the same picture and email and so my account was deducted twice and my loved one only received the email and picture once. This is sad because a lot of people rely on this form of communication with those loved ones. The app is outdated. Doesn’t have a modern feel, I would like the look to be better and more inviting and not like a 3 grader created it. (No offense) The technical issues with the servers crashing should be dealt with in a timely manner and all stamps and emails affected during that crash should be reimbursed to the accounts. When there is a serve crash or overload an courtesy email would be nice so we won’t be wondering what is going on with emails not being received. I do appreciate the availability of this app and convenience of it but it could be a better more integrated app. I hope the developers can adjust, improve and fix those issues quickly. Sincerely a concerned patron and customer..Version: 1910

ConcernedI am giving the app a 3 star only because I am unsure at this time. I downloaded the app so I am able to email back and forth with very close family friend. Also my oldest son was talking about JPay today, that he needed to get it all taken care of to also have communication with our friend. So I downloaded the app to give my son a heads up and what he would need to do. After downloading, I decided to read all of the reviews. Out of maybe 25 that I read, which were most recent, I only seen 2 maybe that gave a 4 or 5 star saying only a couple words about the app. All of the others are very disappointing to read. So now I don't know if I actually want to go thru all of the trouble. And am going to let my son know not to bother right now. This was supposed to be this amazing new technology way of communicating with our loved ones and helping with money in a much easier and quicker way. And what is really sad is that our loved ones, reguardless of their reason being there do not have much to look forward to. Day after day is the exact same routine most of the time. What they can look forward to is contact with family and friends. So for now, sadly, I will not open the app and add a profile..Version: 1905

JPay and my IPadIam total good with JPay it has always worked for me and when needed work it has always been communicated to me the finish product, now this is the first time I have experienced this type of problem when I try and login to my JPay acct. through my icon it’s spends brings up the login in page and vanish , I haven’t been able to work it for several months , I thought it was because I didn’t have any stamps on my acct, which the day I tried to add some it said ERROR AND WOULDNT LET ME PUT ANY ON. I thought it just need to be adjusted by your developers , so I went in through the search and brought the service up and added some stamps, I received a email message saying it had been fixed and I could now use the acct logo , I also changed the password as instructed, and I thought all wa# well , only to be experience the same problem the only fix is it stays on a lil longer than vanish , please help me I am frustrated beyond knowing nothing to do . Thank you in advance, as I know you will take care of what ever the problem is..Version: 2105

Still needs to be fixedI am truly grateful for this app & it makes it easier to keep in touch & send sentiments to my husband that he can always look to until he can come back home. BUUUUUUTTTTTT... There is a flaw in this app that DRIVES ME MAD!!! I'm sure I'm not the only one who tends to proofread their email before sending... And when doing so, there have been umpteen times when I've been swiping my screen to scroll back to the top & then all of the sudden the WHOLE email swipes completely of the bottom of the screen & DISAPPEARS!!! WWWWWWTTTTTTFFFFFFF!!! Isn't saved to a draft nor is the option given to do so. IT'S JUST GONE GONE GONE!! Which INFURIATES me after I've been writing for 30 minutes or more. Yes, I could stop & copy & save everything every so often... But I really shouldn't have to do that. That shouldn't happen. PLEASE FIX THIS!!! There have been multiple times this has happened & I've had to walk away bc I'm so frustrated. And then I don't send my message. Other than THAT... I don't think it's a bad app. I wouldn't rate it 5 stars bc it's not anywhere near perfect but if you fix this extremely aggravating issue... I could probably bump it to a 4 star..Version: 2004.1

Erase email before it was sent or send the same email multiple times.There have been many times I have started out writing my letter and either a phone call or someone at the door? But when I come back to it to finish, what I had already typed was cleared or erased to leave me to start over! Very frustrating! When I used to attach a picture when the inmate received it, the picture was so small it was hard to tell! A big waste of double stamps. I recently had the problem of my friend received multiple copies of the same letter Snd yes they took my stamps every time they recent the same email. These emails were 3 & 4 stamps every time! Now I know JPay makes good money already from us with the charges they already have set into place! But for them todo this and you know someone somewhere knows when duplicates are sent out to the same person? I seriously question the integrity of their whole business operation! I’m just one that had issues with them . You can bet there are a lot more! Good luck trying to contact for complaint! Very disappointed, I don’t have money to waist like that!.Version: 2101

Using this appAt times this app works great and the. At times it doesn’t. There’s times when Joay including 2 days ago I sent a message and my loved one responded but I haven’t received the message back and I wasn’t notified or anything I don’t understand why do they keep a communication with the state facility especially when a lot of people put a lot of money on the books some messages get send out too last some don’t make sense my communication of my fiancé is something I keep including when he writes his daughter and his daughter waits for days when it says up to 48 hours which is 2 days it’s been 4 for me and I still haven’t received the messages. Come on some of us pay money with y’all to keep things updated like what’s going on this week are y’all working or y’all out due to corona virus the other day I waited 5 hours to see if I would talk to someone it’s ridiculous and right now I been on hold almost a hour really.Version: 2001

Login issuesI want to give this app more stars because when it comes down to it, it’s great. i get messages for through preview and all before going to the inmate so it may take awhile and that’s not where my headache comes. my headache comes from this is an amazing way to keep in contact. it’s cheap and fast. BUT i seem to run into issues a lot with not being able to login for a day or so. this time is different, i’ll admit my heart stops a little when i see myself logged off, but usually i’ll just go to the website and read/send my email. i’m not sure what’s going on right now but it’s been days without me being able to login, the website itself seems to be down. yet i keep getting notifications for having unread emails. so what’s going on? is this problem going to be fixed? this could easily be a 4/5 star review but i feel there shouldn’t be constant issues of crashing..Version: 1910

Download and report bugs and be patientThis is a great way to stay in touch with your loved ones who are locked up! This is the best way to stay in touch!! If you find a bug then just report it and be patient because they will fix it! Don’t just give up on your loved ones and not download it or not continue to message them! This is the worst feeling ever to hear from your loved ones “it’s too much trouble, I’m sorry but I am not wasting my time!” Wow that’s a gut wrencher!!! Just be patient and when there is a problem report it to the app!!!! AND THEY WILL FIX IT!!!! And I gave this 4 stars because it’s a great app but it does have a lot do problems but they do always get fix!! Download this app it is worth it please and your loved ones will feel so important whether they tell you that’s how it makes them feel or not , trust me!!!!!! Go ahead and do it!!!!!!.Version: 2105

Location required to view stampsJust recently, to view the balance of stamps I have, I am now required to turn on my location service. I do not understand why this request is necessary. Also before the above new process I use to see the balance of stamps before I confirmed sending an email. Not anymore. Another family member has this app and is not required to turn on location service before viewing a stamp balance. I no longer receive a notification of a jay-pay email in a timely manner. As example, my nephew sent an email at 11:20pm last night. My notification was received at 6:00 am this morning. I deleted my app to reset maybe, re- added the app and lost data in my old app such as all emails and my stamp balance since I was not able to enter my same password. I had to create a new password. Most other apps I have deleted and re-added still had my information. Before deleting the app I tried to change to another email since I suspected the untimely email notifications were due to them. I received the message that jay pay had my second email. I’m not sure when this happened. I need to know how to correct this. Before my credit card expired and I forgot to change the new expiration date I had no problems with this app and would have rated it 5 stars. I was not able to change my new expiration date until I made another purchase. That was the start of my problems and now I will rate this app a 3..Version: 1805

No goodI’ve been using this app for years since my brother has been incarcerated and for the past couple of months I for some odd reason has not been able to use this app. It doesn’t allow me to log in anymore. I’ve deleted the app and downloaded it again umpteen times and still nothing. It just keeps saying error etc. I’ve called customer service and was told I’ll receive a call back. Never received a call nor email and nothing was ever resolved. However I can log on online, but the app is completely different from the online site and I really just want access to my app because there’s video grams that were sent to me that I can’t view, due to not being able to log in. I’ve tried everything and received no help. I am very highly upset about this..Version: 2002

Not too bad .. could be better thoughWhen I first got this app things were okay with receive time with messages. Took about a hour or two on both ends for messages to be received . Then when the update came it made a major delay on things . Two issues though. You get false alerts saying you have a new message from a love one and won’t receive the message until hours or even a day later, which is unfortunate. Also, I noticed if I send messages or if my loved one sends messages on the weekend they are delayed wayyy tooo long. If he sends me a message on a Friday I won’t received it till Tuesday, which is also unfortunate. But I will say that the send feature is pretty cool makes it easier to send pictures quicker. Just wish there was a better way to receive their messages at the exact time they sent them, it feels better to almost feel like the emails are virtual like texts. Few nitches overall not a bad app...Version: 1910

Email glitch is an issueI’m honestly torn which rating I should give so I’ll go with 3. I love the app. So convenient to keep in touch with my loved ones. Faster than sending letters and easier to keep in touch. With many options to sending 30 second videos with the option of sending stamps to them so they could send one back free of charge for them. Email where you can also send a picture also with the option to send a stamp so they could write back free of charge. Email is where my rating drops down from a solid 5 rating to a 3. When typing an email occasionally my writing space doesn’t expand while I’m writing so I can’t see what I’m typing. I will get out of the app, close the app, and reopen. So frustrating when you don’t know if it’s going to fix itself or not until you write enough to see if it will expand or not. If this issue was fixed PERMANENTLY then I would change my rating to a 5 :).Version: 1709.2.1

NotificationsI have used this app and JPay overall for several years. I receive notification about video media is emails but no notification or file in the actual app. I’ve also sent video media and my son has never received it. So I stopped using that feature because it’s a waste of money “stamps”. I can respect that you now show notification that the emails could take up to 3 days although I’ve had some take longer. I can’t complain about much other than what was mentioned. And if it’s the prisons that take their time with reviewing the pictures or emails, 3 days is a bit too much considering it’s electronically done. What would be the reason videos we send are not being delivered? What would be a reason a video from the inmate isn’t delivered? At min, we could receive notification about that instead of email notification that we have a video but none being delivered in the app..Version: 1908

Life LineI love what this app is about. Does it have some imperfections? Yes but what app doesn’t. There is not one app that is flawless. My experience has been amazing. My fiancé’s son and I have continued to build an amazing relationship through this app. This app is our life line to each other. I love that I can send him funds through this app because it’s simple and easy. I appreciate when I need to send a quick message I can and I don’t have to worry about life being so busy that I don’t get to send a hand written letter as often as I want. When I hear “my son” express how much he can make it through each day through our communication it warms my heart. I know as tile continues to go on this app will improve. Until it does I thank you for doing something to keep us families connected. Be bless.Version: 2005.5

Works super well !I don’t know why people have such bad experiences with this App … it works perfectly fine . I keep contact daily with my innate . I send pictures and video gram easily . I receive and send messages without a problem . Definitely a must have to stay in touch ..Version: 2106.10

I love it!The app send me late notifications to told me that i've received a message (already have opened them) but except that little bug, it goes well! I can send pictures and mails. No problem with stamps or connection. I like it. Thank you!.Version: 2005.5

Not bad. So far enjoyingNot bad. Photos don’t seem to send fast at all but I only had it for a couple days now. Fix that bug maybe..Version: 2002

Glitchy but better than snail mailPeople are grumpy because it’s glitchy. Yes. It is fairly glitchy. Which can be frustrating. But it is totally functional. I thank my lucky stars that I get to talk to my friend multiple times a week rather than once every 2-3 weeks, and that I can go back and read what I wrote so we can keep on track with our conversations. I like and appreciate this app a lot. I hope for continued improvements, of course. But I’m happy that this technology is available at all..Version: 1909

Video Visits on IPhoneWhen are you guys going to link up with Apple!.Version: 1908

Email history chopped off at the kneesApp works ok for. me, other than saving a draft. As long as I don't accidentally close my partially written email stays put. Fixing that would be nice. A bit pricy but way better than physical stamps..Version: 1908

AmazingLove this app!!.Version: 1810

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2401.01


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JPay iPhone Images
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