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Message+ Customer Service

  1. Message+ Customer Service
  2. Message+ App Comments & Reviews (2024)
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Stay connected using Verizon Messages on your Smartphone, tablet, and computer. And keep the conversation engaging with personalized texts, photos, videos and gift cards worth up to $100 at stores like Starbucks, Amazon, and more.

Now anyone can download and chat with Verizon Messages, even non Verizon customers (available on compatible devices).

NEW Group chats – Create larger group chats with up to 250 people. Send and receive photos/videos in seconds. Personalize your chat experience with avatars, backgrounds and more. You can even mute a conversation or add or remove members or without creating a new group.
NEW Yelp Integration – Tap the plus menu and easily access Yelp from within the app. Search for restaurants, entertainment and directions. Make plans and share the details all within your chat.

NEW Kanvas Updates – Create and send custom gifs, and easily edit photos with stickers, text, doodles and more.
Share your location – Glympse™ lets you share your location with the people you choose for the length of time you set. Perfect for meeting up, or letting people know you’re running late.

Send an eGift – Tap the plus menu and select eGifts icon. Easily send an eGift card right through text message eGifting has been expanded to include eGift cards from more than 30 brands

Sync across devices – Download Verizon Messages on all your devices, and sync messages across your smartphone, tablet and computer. Switch devices whenever you want. Make calls with your tablet anywhere.

Other features:
Schedule messages to be delivered at a specific date/time, even if your phone is turned off.
Search the web for images and gifs to include in your chat with Yahoo search.

Express yourself through colorful Emoji’s by tapping on highlighted keywords when composing messages.
Send and receive messages over Extended Wi-Fi from your smartphone, iOS device, tablet, PC, Mac and web browser.

Message+ App Comments & Reviews

Message+ Positive Reviews

Decent App, but needs workI have to update my review and reduce the rating from 5 stars to 3 stars. The texting functionality is perfect. The voice calls, however, are inconsistent. There are many times when someone calls my work phone and that phone rings, but I get no notifications at all on my iPhone resulting in many important calls being missed. Often these missed calls don’t even show in my call log in the app. When the calls do come through, about 1/3 of the time the caller can hear me, but I can’t hear them. With a little bit of work, this app can truly be incredible. ————————————— PREVIOUS REVIEW: I haven’t been this impressed by an app in a long time. I have two cell phones- an iPhone which is my person phone and a Samsung Galaxy which is a company issued work phone. I hate carrying two phones around and now I don’t have to thanks to this app. I’m able to add my work number to the Verizon Messages app and get all of my work texts through that and I can even make and receive phone calls from my work number directly through the app. I’ve downloaded the MS Outlook app for my work email and now I’m all set. I no longer carry my work phone with me and I love it! I highly recommend this app!.Version: 3.2.4

I love this app, but there is 1 problemI absolutely love this app, i downloaded on my iphone because i wanted to accessorize my messaging app, yes it looks pretty good now, but i noticed something. When i message iphone users who use imessage, i can’t see their messages on the app, so then i have to go out of the app, and go to imessage to see their messages, another thing i noticed is that when you message someone on this app and they message you back, you get a notification from your original messaging app as well, please fix that, it gets annoying when i get 2 notifications per message when it isn’t an iphone user. One final thing is that when i receive a notification that someone texted me, it only shows their phone number and i don’t know who texted me until i’m in the app, which we all know that sometimes you want to ignore people, but you can’t do that here because you don’t know who it is. that’s all, thanks..Version: 3.2.1

Pretty CoolThis is a pretty neat app initially and has some awesome features. So far I have run into a couple problems with it already and I haven't had it more than 24 hours yet.. it won't let me load my info into the 911 response for some reason..it just tells me to try later (and I don't think I have to go into details at why that is important that the feature needs to work). I've also tried the auto reply feature, however it for some reason won't let me turn it on after I followed all the directions. Also, I don't know if I'm missing something but I wish there was an option to be able to turn the alerts off because I don't want it on at all times and don't like getting 2 alerts every time I get a new text message. Overall..after some updates have been made I think this will be a very handy app!.Version: 2.4.5

This App works better than iMessage - Failure to SendWith the latest iOS release I have never had so many sms or fail to deliver to so many End Points on any OS or mobile device. In addition to other Apple and nonApple end users message failing to arrive, there were no setting to correct to get it going. No other apps or setting to adjust, with or without a vpn - on wifi or on carrier services, iMessage failed to perform. I like this device and OS agnostic app and hope you at least try it as I have used it for almost eight years on different PC, Tablet and Cell Phone OS’s and it has been the best I have ever used. I am a carrier employee, however am speaking from an end user consumer experience and perspective. Thx!.Version: 5.2.0

Decent Overall but some Minor AnnoyancesI’m using this app on my iPhone 11 Pro Max. Pros: Customizing the UI in terms of the colors and shapes of the chat bubbles and and backgrounds make the app fun to use by letting you use your creativity to enhance your experience with the app. Cons: Weather someone I message uses Message+ or not, messages go through both the standard iOS messages app and the Verizon Message+ app. That means when someone messages me, I get notifications from 2 apps for the same message. I wish there was an option in the app’s settings to keep chats in Message+ separate from my standard Messages chats. Message+ is trying to be an alternative to the standard Messages app, but fails because for other people I chat with I use iMessage..Version: 5.3.2

If only it worked consistentlyI put this on my work phone so I could get texts from my personal phone. Some days it works great, then days like today creep up. I got a few texts this morning from my wife and son, then nothing later. It this afternoon I got texts on my personal phone that didn't show up. Keep getting the spinning wheel saying it's trying to connect with the servers. When I had T-Mobile, their app was light years ahead. I consistently got texts and calls. I could even access my voicemails from the app on my work phone. I'm a sales rep, so most days it's inconvenient to carry 2 phones. The idea behind the app is great. The execution, not so much..Version: 5.2.0

Getting Better with the Newest UpdateI like the changes. Here are four things that I suggest: 1) When we go to fill in the name of the person to send a scheduled text to, there needs to be a search option. 2) We should be able to send to named groups. For instance, I have a group called Mom & Dad but they don’t show up for a scheduled message in the new update. 3) When sending a scheduled message, the tiny box needs to be much bigger. It should take up most of the screen. 4) For the auto-reply, allow us to make/save templates. If you want to take #4 even further, allow us to preset different auto-replies during different times of day & week. (ie: one for work hours, one for while I’m asleep, etc..Version: 4.0.0

LOVE!This app is perfectly suited for my business needs for texting. My assistant & I use this app for our main business line on each of our phones so we can both respond to customers. I love the away auto-response feature & use it for 4 different away messages that we can set date & time to turn off. There are some delays at times but overall does what we need! Another cool thing is it saves images in a gallery & so when one of the text sticker apps I used all the time disappeared from existence, I still had all the stickers I used in the gallery! Made me so happy..Version: 5.2.0

Loved it until IOS 12 updateWorked great until the IOS 12 update several days ago. Now when starting it up it just sits at “waiting for network” and never connects. I have uninstalled and reinstalled the app several times and have been looking for an update to the app but nothing yet. I am assuming the issue is with the app since every other app works great on my iPad except this app. Please update the app to fix this issue. I see others on the Verizon message board reporting the same exact thing. Edit: an app update came out today and has fixed my issues after IOS 12. App is working well again for me on my iPad pulling in. Y text messages from my galaxy phone..Version: 3.1

Good for texting on Non-phone devicesTexting seems to work fairly well on my iPad, but the integrated calling telephone service suddenly stopped working about a month ago. Verizon keeps writing technical service tickets to work on resolving this, but has not fixed it yet. The worst part of the calling feature not working is the repeated error messages that pop up several times a day saying calling can't be activated now. I am not event trying to activate calling and the error messages appear. Was much better app 2 months ago. Text messages don't alway synchronize with phone. This has been true with all versions in past 6 months that I have been using the app..Version: 2.6.0

No Text/Photo BackupI have Message+ on my iPad and, as far as sending/receiving texts and photos it’s fine. The gigantic Elephant in the room is I just discovered that said texts/photos are NOT automatically backed up. One has to PURCHASE (for $6.99 per month) the ability to back up my info! Something that was NEVER EXPLAINED to me until AFTER I LOST all my text messages and photos!! Contacts/texts/photos should be automatically backed up - and it should be INCLUDED WITH THE APP....and to add insult to injury, even if I were to be stupid enough to pay that monthly fee - it still does NOT back up messages and photos!?!? Whoever designed this app should be slapped upside the head, twice!!.Version: 4.1.0

Can’t get it to work - try thisIf Message+ just won’t work on your phone, try this: Go to a device like an iPad that is connected through Verizon to your phone. Open Message+ on that device, not your phone, click on Menu > Setting > Manage Connected Devices. A list will show how many devices Verizon thinks your phone is connected to. DISCONNECT all the devices you know were in the past and should be removed - get the number down to at most four. When that’s done try to activate Message+ again one the Phone ! Verizon doesn’t know this, don’t ask them..Version: 5.3.3

A Sufficient App. 5/5TL;DR: All around, Message+ does what its supposed to do: send and receive messages, sync texts, maybe place a phone call. 5/5 I was hesitant to download b/c of the numerous reviews that noted issues concerning syncing across different devices/platforms. As of 8/3 -- for me, at least -- such a problem appears to not be an issue. I use Message+ on my Samsung Galaxy S7 Edge and now this iPad Pro 10.5 (which I am using, atm, to write this review), and both devices are syncing wonderfully. One can even make phone calls using this app., but I have yet to test this out. I have no complaints..Version: 2.4.5

Great app!I think its great, because for people who have different service plans and especially for different phones I like to see that I can message them through their messaging app, from when I had samsung and texted somebody from an iphone I always had to turn my data on to send pictures or so on, but with this app I can message my sister with a samsung! Its great 😄 Not a big fan how it gives me messages through both of my messaging apps, which is probably from something else I have to check out but other than that this app is great!.Version: 3.1.1

Love the auto-replyMy favorite part about this app is the auto-reply feature. I’m a freelancer and an actress, and you never know when I could be with a client or on set. And the app lets new texters know I’m busy. My least favorite part is that there is a delay in message delivery. For example, yesterday afternoon, I received a new message around 5pm, and a message from 2:30pm came along at the same time. What if it was something important? I wish the app didn’t rely on data connection either. I just had a power outage for a couple of hours, and the messages didn’t roll in until after my WiFi was back (I keep data turned off when home)..Version: 3.1.1

It’s okay but more and more messages only show up on phone, not on this appFor example, when I text my daughter, I can see messages I send her on the iPad via Message+, but her responses to me are only on the Samsung Galaxy. They don’t show up here. It seems that the more I use it, the more this happens. It happens with people on different comm networks using different devices, so it can’t be narrowed down to a technical issue. I’ve even tried uninstalling and reinstalling the app, which made no difference. If this app was able to display ALL messages to/from a number consistently, I’d give it 5 stars..Version: 5.3.1

AwesomeIt’s a great app while your MNO is Verizon, it helps you too keep your phone line even while you are traveling outside of the country to make calls and send and receive messages. for those who complains about iMessage issue, they are right but they should know the iMessage is not using Verizon Messaging servers, when you are using iMessage, you are using apple servers, it’s like WhatsApp or Telegram apps. I have enabled this app on another iPhone with a European SIM so I have my US no. When traveling and I can call, s/r text messages through this app while using EU SIM LTE..Version: 3.2.4

Not much value-add over Native Messages appTo this iOS user, the biggest advantage of the Message+ app is that it automatically identifies other chat participants in group conversations. (Without it, unless a group member identifies him-/herself with a #NAME command, all others are doomed to see only that person as a phone #.) Otherwise, using Message+ means it takes over for all your SMS/MMS threads, which I do NOT want. I don’t see any real advantage outside of group member naming. Verizon sends messages periodically, telling me I have messages waiting (as if I cannot see them,) but when I install the app, I find I see the same messages in Message+ as I saw in Messages..Version: 2.6.0

Schedule MessagesI love this app. Because I can schedule text messages. This is. great option for many reasons. The only thing I noticed on a downside is that I have not been able to do is upload my pictures to send to out. Also I tried to upload them and it is extremely slow and frustrating. Or the feature does not work. Therefore I always have to copy and paste then choose allow paste. Love the app otherwise Happy human 🥰.Version: 5.3.5

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Message+ iPhone Images
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Message+ iPad Images
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