Hangouts Customer Service

Hangouts Positive Reviews

Very good :) some minor issuesGoogle hangouts is a very good app and I use it all the time. I talk to my friends and work on projects for school. I love using the app and there aren’t many issues I have to face with. Other than just a few minor issues (some may be due to my knowledge on how to use the app) for me the worst thing on hangouts is when you have hangouts calls. They are very glitchy and it makes it hard to hear what people are saying. So , I tried fixing my WiFi but that didn’t help either. Many of my friends also told me about this problem before so we just use google meet. Which is actually really good and I get a crisp sound. I also have a problem with calling on hangouts for some reason on my phone the volume is very low and if I call on my iPad it’s normal. Idk if it’s a problem with my phone but every time I use the call on my phone that happens. But I get over it. Otherwise I definitely recommend getting hangouts. It’s a very good app and has many good uses..Cat :D 😹😹Version: 34.0.0

Google has ruined HangoutsBefore the most recent update, there were occasional bugs. Enough to make me give them a four star. From various things such as when you join a call, it would act as if you were receiving a call for over five seconds and you couldn’t hear nor talk. Other bugs included some inducing whence sending photos and videos, as well as the extremely poor quality in all videos (though this is not a bug, just the way that the app is.) What has further lowered my rating on Hangouts is their most recent update. The update now requires you to set a google meet in order to call or FaceTime. This is most infuriating in group chats, because it sends a message with a link, but most people do not suspect a call unless they actually hear a REAL CALL. Google meet (just use it and you’ll see) is not at all practical for casual conversation, nor official meetings, and is still very clunky and even MORE BUGGY. Much of this you have to use to understand. I’m still going to use the app. I have to. Hangouts is strong in the area of connecting more people than ever, because all you need is a Gmail or some school emails (though school emails are a bit limited, they can’t send photos or videos, but that is understandable.) I’m just disappointed that Google is valuing Google meet over the people. I hope this review was helpful, and congrats for reaching the end!.VgdegVersion: 36.1

HangoutsHangouts is cool and you can add a lot of people to chat with! But there is a just a teeny little problem, we can call each other but still chat in the call not go into the hangouts app just staying at the call and not leaving to go chat in the normal place. You have to go try on the computer to do it and sometimes you can't hear your friends voice sometimes. But I love it still no matter how good or bad it is! And you can log into any account but at the beginning you have to use gmail. But my friends at school have been sending invites in my school account and i didn't know i could make another account and that i didn't know my school email would work! That's why hangouts is still good and it will always be forever! At least it is bad and PLEASE DON'T GET RID OF THIS. I say that because i don't have every friend i can talk to on messages and that's why i also use hangouts so i can talk with other friends! So if you do get rid of this i am going to help raise this level. (i love is so l'm still giving it a 5 star rating because even with teeny problems, you have to ignore then to help go do the right thing and don't do the bad !).Jerry lord simonVersion: 35.2

Great app 👍Google hangouts is a great way to connect with friends. You can make group chats with multiple people to and archive old chats your not using at the moment and everything is easy to use. But the thing is… google is slowly breaking google hangouts and replacing it with google chat. But most people don’t want to switch because in hangouts you can start private video calls. You used to be able to make group calls but hangouts removed that amazing feature back in 2020 and made it so you have to use google meet but with google meet there is a time limit of how long your calls can be unless you have google workspace. In google chat you can’t do private calls or group calls and to google hangout users that switch to chat have to get used to a different ui and have limited calling time and it’s just not right for some people. I really hope they keep google hangouts and also bring the group call option back. It was fun having group calls with friends. Google hangouts can still be an alternative way to chat but they shouldn’t just delete it..Reviewer078Version: 39

Great but...This app is great because my mom has a Samsung and so I can’t call her through my iPad so this app is great because you can communicate with anyone you want no matter what brand it is but than one day I got a message that said that Hangouts will be removing calling and that’s one of the BIG reasons I have this app and so I ended up just getting a different app called TextMe (5 star app) now they got a new app to call but it is sooooo complicated just to call one person and another bad thing about this app is that I never get the notifications for it so I always miss everyone’s call and than they get mad at me and start thinking that I’m ignoring them but I’m not and I went to my notifications for this app and it said that they were on and my ringer is ALWAYS all the way up so I wouldn’t get this app if your looking for an app with good calling because it is also really glitchy when I CAN call someone so like I said don’t get this app if your looking for a calling app by the way if you are reading up to here thank you so much for reading all of this you are a great person and I know that I wrote a lot but it is all filled with facts so I give this app a 3 star rating! Thanks for reading this! Bye!.Milly Bobby Brown ELVersion: 36.1

Thank you Google!Hai google! Some of my friends aren’t old enough to have a phone number, so they use Google Hangouts to talk to me! You can FaceTime, Voice call, send pictures and more. I do have one complaint, if a friend updates there google name or profile picture I have to update the app!! Very frustrating... if you do have a phone number you can make a new contact, add a friends email, and then change the name to whatever you want it to be! You then have to update the app. That’s just a trick I picked up :) If your an adult and ate thinking about downloading this app for them I have a few things to say.. you can be texted by any person who has your email, but before they can chat with you, you have to accept there request. On Google Hangouts there is no access to the internet, unless somebody sends you a link. I love this app! Oh!! I almost forgot!! You can make a group chat and video call them all, and if you don’t wanna show your face you can mute yourself and turn off your camera. I’m running out of space so I'm gonna stop writing. Shine on Google Hangouts!! ⭐️💝.XxGalaxyxX94Version: 34.0.0

Hangouts - College Buds from all parts of the Country- still best friendsSo... I graduated college in 2009 from University of Oklahoma. I had a group of 8 guys that were best of friends. We all moved to various parts of the country afterwards for jobs, girls, etc. We were out of touch for a few years - except for the occasional Fantasy Football trash talking during 4 months/yr. We joined Hangouts in 2012 and have been chatting on this daily (yes... daily) since then. Marriages, kids & all of life’s struggles & achievements have been chronicled since. There may only be a few short chats a day or entire pages & pages of back & forth. Google Hangouts has been the one place that has kept us guys connected and best of friends since college. Also, probably the reason we could never run for office one day if we wanted...lol... but that’s neither here nor there. Highly recommend this chatting app and hope it never goes away. Lastly, one of the only apps I know that offers Video Chat for up to 10 people at once. We’ve played fantasy football bets & drinking games on more than a few occasions with all 8 of us on the video chat. Super Cool..Bryan_johnson23Version: 27.0.0

Very glitchyI use this app to talk to people online and on my phone which is pretty great! It's straightforward to use and I've been using it for a long time. It does have problems, though. The app shrinks images/cannot send videos (in my experience). The main problem for me is that like other Google products, it stops functioning after a period of time using it and then I have to delete it and redownload (looking at you, Gboard). After a period of time using it, certain people's profile pictures start turning into letters until eventually all of them are letters instead of the actual profile picture. I also recall that it used to be that if you read messages on the computer, the notifications for the app would go away, but now I need to open the app in order for the messages to be marked as read on my phone after I've seen them on my computer. In general the notifications are wonky. It also shows notifications for when you send something via Hangouts through another app, such as a photo from the photos app. I don't know if this is intentional or not, but I find it annoying..KiwiWatermelon🥝🍉Version: 36.1

Better than it’s successor in some waysAs many people probably know, Hangouts was replace by Google Chat. While my friends and I have made the switch since we have features such as editing and deleting messages in chat, Hangouts still does things better, other than having sentimental value. Hangouts worked on an invite system. You invite someone, and they can either accept or decline, whereas in chat, someone makes a conversation and boom! Your in. No declining or anything. It’s weird. Hangouts also had the feature where people’s profiles appeared under the last chat they had seen. That is present in private conversations on Google chat, but not in the chat rooms. Why make a new app if your not even gonna include a core feature of the old app? Plus, the computer chrome extension of hangouts was better than the desktop app. In order to get notifications from the Chat app, a window needs to be open on the computer, while with the hangouts extension, it gave the notification regardless. As long as Google was running in the background, even if a window wasn’t open. It was just better. That said, Google hangouts is Definately the inferior version, since it’s missing reactions to messages, editing and deleting messages, it takes forever to process a photo or video (in my experience at least) and overall the performance is better. Still, I wish they had added those features to chat since it’s supposed to be the better version of google’s chatting system..FalcondragonslayerVersion: 41.0

Hangouts features/flexibility beat DuoIs a laugh to read all the fake reviews and nonsense that kids are writing to hype Duo. Hangouts is obviously a full-featured, all-around cross-platform app, while Duo is little more than a one-trick pony (OK... let's give it the two-trick benefit-of-doubt here.) Hangouts allows voice calls with all mobile and landline voice numbers, with no Hangouts app needed by the other parties. Hangouts supports texting between any phone numbers that allow texting - again without a Hangouts app needed by the others. Hangouts ONLY requires using the app or website to do video calls with others. The quality of Duo video IS generally better than Hangouts video, but that alone certainly doesn't make up for Duo's major limitation of no connectivity of any kind, to most phone numbers. (Duo uses phone numbers only for identifying which Duo apps to connect together.) ALL parties must be using a Duo app or the website. You definitely won't be calling all phone numbers with the very limited Duo app..SysOp404Version: 27.0.0

Having issuesI really like the app for the fact that it allows me to stay in contact with my girlfriend while she is deployed overseas to some less than desirable locations. What I don’t like is that the only way I get message notifications is if I have the phone unlocked and the app open. Otherwise, I have no idea when she sends a message. I’ve checked my notification settings many times. I’ve even deleted and reinstalled the app a couple times. Another minor annoyance is the refresh time. Most evenings I open the app on the phone and iPad both so we can have something close to a real-time conversation. I have to continually exit out of and re-enter the app on both devices in order to get the latest messages in a timely manner. If not, there may be a 30-90 second delay between when it shows up on one until it shows up on the other. For us this is a big issue because we have a very limited amount of time together when we get to chat. Maximizing the time available is quite important. Other than that, I think it’s pretty good..YMFDMVersion: 34.0.0

Amazing app! Just some minor issues...This app works great! It has every single bit of necessary functions that the desktop version has, and it works great! (Well, I haven’t tried to use the video call feature, sorry!) Anyways, it works great, it actually syncs the chats very well and it actually does everything the desktop version does! And it’s not like some crappy port of the desktop app, it actually works! But here’s my issue, and this is for anyone using an iPad, I wish this app would have multitasking support because as of right now, when I try to use multitasking, it doesn’t work. I want to try and experiment with this feature so when I need to do something else at the same time, and chat with others, I would probably need it, but since I don’t chat a lot on it, I don’t really care. Overall, it works great and looks great! Good job, Google. Oh, and 1 more thing. Please add Dark Mode support, it would be much appreciated..Victor SevierVersion: 34.0.0

Hangouts Positives and NegativesI love how hangouts is a very useful texting and communicating app, so I will recommend this to nearly everyone. Because of its usefulness, quick sending, and how my friends also enjoy this. However there a couple of problems with this app. First is that the app only allows you to use gmail accounts. Now I am not saying that iCloud or anything is better then gmail, but the fact that some people may not be able to use this is really sad just because the email didn’t work out. Another problem is, is that sometimes when I or my friend sends messages myself and my friend can not see the text messages unless we log out and then back in. This fact is very disturbing that I am not able to read the message until I log out. But anyway besides these facts that I hope will be considered and used in the next update I think that this is an AMAZING app! I hope you enjoy this app and have fun texting your friends! :D.Michelle lee :)Version: 33.0.0

Solid Video Conferencing AppWe’ve recently switched to Hangouts for our virtual music lessons. I love the no-nonsense layout, and as long as you have headphones, the audio quality is comparable to other video conferencing platforms. Here’s the good: - user friendly, especially for youth. It’s a familiar layout and easy to navigate. Especially for those with limited app/tech experience - very responsive (with good internet) and for teaching, it’s nice to be in a live chat and also have the ability to send photos and files in the messaging system. - the ability to make groups is awesome - works great across all devices - unlike some other platforms, you do not have to send a “chat link” by email. Just a message within the app itself. The bad: - having a new contact go to your “invites” tab instead of your messages tab is confusing and led to a lot of lost calls in the beginning. - does not seem to play well with Safari on a computer. People trying to call through Safari tend to get a white screen and have to either switch web browsers (Chrome or Firefox) or dig around their permissions to allow Hangouts increased functionality. - sometimes the incoming call only shows up as an active gray bar within the chat itself. Misleading to new users. This only happens if the app is currently open and the chat is open. Not the end of the world, just easy to miss the call. Hope this helps!.NicknameisirrelevantVersion: 27.1.0

Data Only Cell Phone Plan?So I’ve been using Google Hangouts (with Google Voice integration) as my primary phone number for texts and calls. I got use Ting as my cell phone provider. I pay for what I use. My cell phone bill has been $9/mo. I turned off texts and calls through my ACTUAL cell phone # and only use the Google Voice/Google Hangouts #. So I only pay for data. I have WiFi pretty much everywhere I go. So texts and calls are received on WiFi through this app. It’s worked well enough...not perfect. But more than I could ask for of any other service or app. This one is definitely the best in its class for this type of thing. But the main issues were: * Phone often doesn’t ring when someone is calling you. * Call history is super messed up. For some reason it only recorded outgoing calls made from that device. So the iPad says something different than my iPhone. * Can’t add a new contact within the app. Must copy the number, go to native contacts app, create new contact, paste the number. * Call quality was good on WiFi, but unreliable call quality when relying on my data to make a call through this app. Which MIGHT have been more the fault of my cell phone provider? Not sure... Some of these things might be fixed in soon-to-release updates. These issues weren’t enough to make me resist $9/mo WiFi..DanaevictoriahVersion: 34.0.0

Great, but why are you killing it in 2020?I use this app to chat with my buddies informally. Your new apps, Chat and Meet, split hangouts for no apparent reason, into a video app and a text app. Why...? I am completely baffled. Please explain why these new professional apps are better than the tried-and-true hangouts. What split into two apps anyway? You did this with Drive, Docs, Slides, etc as well. Also, my friend (the one I talk via hangouts with) is trying to get me to move to Discord. Just saying, a lot of people will move to different apps when you kill it. And they won’t be your two new ones. Also: the bugs are racking up. It’s been saying that several messages (around 10) send since yesterday are “sending” despite my friend already having seen and responded to them. And the sendrates are getting slower. Please, just kill it quickly if you have to, instead of letting it bleed out slowly from the bugs and lags..7/8TimeVersion: 26.0.1

Love itI’ve been using hangouts for about five years now and I love it. It for sure works better on Samsung or LG products than I phone products, but there isn’t a huge difference. Sometimes it just takes a little longer to load. I like that I’m able to use it on my phone and on my laptop. I love pretty much everything about it except the new emojis. The new emojis are scary looking, I prefer the old ones. I’ve made new friends through this outlet. I even eventually met my boyfriend through this huge group chat I had started with people I knew. Those people added some people they knew and I just remember laughing a lot. I’m also able to keep in touch with a friend I met from Switzerland. My whole immediate family uses it too, we have a family group chat! If the app creators are ever looking to improve it though, they should revert back to the old emojis and maybe add some gifs. I highly recommend this app!.EmmaMarie23Version: 25.0.0

MehDo not use with strangers they will have your email if you do. Beware of scammers (anyone you don’t know) asking to message you through hangouts. It is good for staying connected especially with groups. I wish there was a way to just react to a message without actually responding like I can do with my texts on my phone or the “like” feature on other social apps. Also you cannot flip through pictures in the group using iOS you have to open each picture then close before opening the next. Also you cannot message a gif straight from the app in iOS, I have to copy and paste. It would also be great to be able to search within a thread like when we are planning an event, or just to remember a detail about something that was said. Basically it isn’t the best for being social, but is more for just staying connected through quick texts in a separate app that doesn’t have to bother individuals in a group that hate being bombarded with group texts on their phone. It is pretty good with video chats. Easy for many people to use and less interruptions than Skype, less reliable than FaceTime or Zoom though. But I can use it with people that don’t have apple and the time isn’t limited. It really is free and you can use it across all devices or computers. Some glitches and bugs, but they usually fix it fairly quickly or I am able to reset things and it works it out on its own (just slightly inconvenient)..Smackadoo uVersion: 35.0.0

Dynamic TaleHangouts is a great place to hangout! lol. Y’know when you are climbing the quarantine walls there’s hangouts to lift your spirits to soar. I love that it’s webby however I must admit I wish it was more integrated with my phone. Like sometimes it’s tough to hear folks because it’s like you are in a molasses tunnel talking to folks. Um so I wished that could change. I also wish that you could send videos to friends with just one click like you can for photos or some emojis. I also wish you could send documents with just a click. Hangouts helps also with privacy. Don’t know how safe it is compared to other software but it sure is a life saver! Speaking of which is there an emergency click button? That would be nice to have too. I also would love some hangouts gear! Where o where can you find hangouts ear phones? nowhere. Google listen up time for a gear store hangout! 😷.DynamictailVersion: 36.1

Hangout: A great messaging app that has a few problemsI love Hangouts! It’s an efficient, free way to contact your friends and family, with safe data and secure communication. However, no app is perfect, and like all apps, Hangouts has its issues. A minor problem I’ve noticed is that some of my contacts’ profile picture do not always load, and instead show a green circle with the first letter of their name, or instead show an earlier profile picture. Another problem is that messages will occasionally not load, and I don’t see them until a couple hours after they send. Other times, my own messages send hours after they were supposed to. The biggest problem that I have noticed is that when on calls, the app often crashes and I am unable to rejoin the call. Other than these few problems, Hangouts is a great app that I would definitely recommend..GCdevil21!Version: 36.1

Perfect if you have no phoneThis app is perfect if your phone got cut off or if you have no money to get service. I'm able to send and receive text messages and make and receive calls without having a phone carrier. And in my book, that's wicked awesome. So far I haven't had any technical issues with the app, it's never crashed or froze on me. And I've had a Google voice number since they first came out, I highly recommend getting one. You have to have a working number to set it up with tho but after that it stays on even if your phone gets cut off. And you can call your number from another number and then make an outgoing call that will show up as your number on the receiving phone. So that's really cool. All in all I've just been very pleased with my Google voice and Hangouts experience. Thanks Google! You have saved me from being cut off from communication!.JackielandsVersion: 26.0.1

Suggested!I dearly love this google app. It’s basically the only texting program I use! It’s fairly useful, being able to create several different group chats for you and your friends, and unlike messages on apple devices, it doesn’t toggle the ability to change the name or add more people depending on the device. I once made a group chat on apple messages, and I was trying to add my whole class, though, because not everyone had apple devices, every time I needed to add a new person I had to make a whole new group chat. Sticks, right? On hangouts, I’m able to do everything apple does, but in one app. It’s a really good app! Though, I would like to add that it does have it downsides. Between me and my friends, despite how loud we are in the vid, never have any volume. Not a rustle of papers turning, not nada. I really hope you work on that, but otherwise a amazing app! Sincerely, Thestorm_fin (they/them <3).Fan_denis2154Version: 35.1

Pretty good app!Hangouts is a nice app! I use it almost everyday to text some of my friends that don’t have phone numbers, plus I can access my account from any device. Also, to everyone saying there are scammers on the app, you can make it to where someone has to send an invite to chat with you. This basically means that people can’t chat with you unless you give them permission to. Although it’s a great app, I do have a couple suggestions. Firstly, I think it would be nice if users could change the app’s interface (text bubble colors, background, etc.). I personally think it’d make the app look a lot more appealing. I also think you should let us video chat with groups WITHOUT Google Meet. Google Meet limits video chats to being 1 hour long unless you would like to pay for it. That’s kind of dumb. Anyway, it’s a great app overall! I’d definitely recommend it..Brenia15Version: 36.1

Best App!I absolutely love using Google Hangouts! Since 2016, I’ve been using this app and have gotten countless peers to download and use it as well! As a university student, it has allowed me to effectively communicate with the many groups I’ve had to work with throughout the semesters. It makes group meetings a breeze, as you can track who is in the conversation, it eliminates the need for keeping minutes as the conversations are saved in their entirety until you decide to leave the group chat, and the voice and video call features are easy to use. I love that you can participate with only voice in the video option! Overall, Google Hangouts is by far my number one chat app! If you don’t have it, or think “Yeah okay, it’s just like messenger, or all the rest,” you’re wrong! You should definitely download and use this app regularly!! I’d give it 10 stars if I could!.RutHenryVersion: 26.0.0

Good for the most part except...Sometimes hangouts will just decide that they aren’t going to deliver any of my messages to a particular contact. And I cannot send messages to them on hangouts from my phone unless I delete the app and redownload it. It usually starts when I try to send the message when I don’t have great service. Instead of just holding onto it and sending it when I get in service, or showing “message send fail” it actually just says “sending....” into perpetuity. It never sends it. And it never marks as send fail. This has happened 3-4 times, and don’t understand why. It doesn’t change when I do a full restart of the phone. And yet, when I message the person from my desktop/gmail website, it not only sends, but the sent message appears on my hangouts app in real time. I just can’t respond from the app. Please fix this bug!.Grey's MomVersion: 22.0.0

Never stop supporting it!!!I've been using Google Hangouts since 2013 as one of my main forms of communication. I've liked the interface for all the years I've used it and all of the improvements from sending multiple photos to sending your location to your friend(s), to even the animated emoji gumdrop gifs that you could send dubbed "stickers" (which are still cute as hell)! It's basically a triple threat app that needs to still be relevant if Google expects to compete with Apple in any way. It has FaceTime, Phone, and iMessage all in one and it's taken for granted every single day as it loses support for the newer apps like Allo and Duo. It's frustrating to see Allo and Duo catch on when they're two separate apps that can do what Hangouts has been doing for years. Keep it around, update it, don't let it die! Update: On iOS 11.0.3, it seems it’s having some issues with photos? Whenever I try to go to my photos directly inside the app and share a photo, it won’t let me. It’ll tell me to Cancel or Choose, and when I tap Choose, it slide over and shows the photo with no way to go back to typing or viewing my conversation. I have to forcibly close the app. Another issue would be that it won’t let me share my gifs via the share extension. It does allow me to share, but it freezes the gifs in place, making them a still. I hope you guys resolve this problem. It’s a great app that still deserves support..BlackRose0924Version: 19.0.0

Google Hangouts is great!I like Google Hangouts quite a lot, with it being perfectly functional and delivering messages properly. The only things I would like to change are the ability to delete archived conversations and fix the video calls. Now, for the ability to delete archived conversations, I like the ability to view my archived conversations, but on the phone app, I am not able to delete the archived conversation. This would be useful because I like my socials being organized, so when I go into the archived section, I think I should be able to delete the conversations that I no longer need. And for the video calls, you can’t hear anyone properly on those and you have to use a Google Meet instead. Otherwise, I enjoy using Google Hangouts..SenthamVersion: 39

Better than iMessageThis app is the best! its really great for texting friends and family. if you have an apple device that can only iMessage people with apple devices, i would highly recommend app this app to text people u might be unable to text. i also like how organized and easy to use this app is. its completely user friendly, and is easy to use. i got the gist of hangouts right away, versus an app like discord, which takes forever to learn how to manuever/use. i text all my friends with this app, its even better than iMessage. its easy to text photos, and even includes a bunch of free, cute stickers with the app. i have never had any bugs or glitches. overall just a very good app, highly recommend. thanks for reading my review and have a great day!!! 🌈✨.Whale hello there 🐳Version: 36.1

Most of the time it’s great!I’d say this doesn’t get five for a few reasons. One, sometimes it’s very glitchy and you need to send crash reports. Two, you can put in anyone’s email even if they don’t have hangouts. I don’t particularly like this because they are most likely not even gonna see the message. Three, you can’t call group chats anymore. In the pat you were able to call group chats just from the little button at the top. But now, you have to download a whole separate app. There are a few more reasons, but there are also some great things about this app! One, I’m able to communicate with my friends. Two, before someone starts talking to you they have to send you an invite. This assures that no one can do nothing bad. There are probably more good and bad reasons, but I won’t go into anymore details..CFaith08Version: 39

Awesome for chatting, but problemSoooo hangouts is a really amazing app to use. I really recommend it! I have been using it for a long time and I noticed something. Google chat is taking over. But, I still want to use hangouts till it’s gone. I made a new account to use for hangouts yesterday, and when I log in, it just brings me to a screen telling me it’s time for google chat. I already have google chat downloaded though. The screen has no “x” button, so I cannot get out of it, unless I reload the app but swiping it away. But after I get back in, I have to add my new account back in, then it brings me to the same screen everytime. I find this really annoying and I hope this gets fixed and I really hope google reads this message. Other than all of that, google hangouts is great, and a amazing message system to use. Thank you, and I would like this to be fixed..GogomysoulVersion: 41.0

Works great despite minor issuesA lot of my friends don’t have phones compatible with iMessage, so hangouts has been a really convenient way to communicate. I have, however, encountered a few minor problems. Whenever my group and I have issues calling, we have to make an entirely new group chat in order to get it running again. Thankfully, this has only happened a couple times, but I still feel it’s something worth mentioning. I also wanted to note how certain users’ profile pictures stop appearing after a certain amount of time. This is usually fixed after deleting and redownloading the app, although it still isn’t ideal. Aside from those two things, the app runs great. I would definitely recommend it to anyone looking for an app compatible with different smart phones..ScorpwhalVersion: 33.0.0

It’s a great app!When us kids went to online learning, I was using Microsoft Teams. We had a chat feature that we could set up with friends and video call. When the school year ended, I found myself wanting to text my friend. The only thing was, I couldn’t open Teams anymore. I got Hangouts and I got almost the same thing as Teams just without the ‘screen share’ thing. After a while, they added a thing where you could use Gmail and use a link for video chats. The Gmail Meets did have the same thing as Hangouts, but it had the ‘screen share’. I’m so happy that they got that added. I’m mostly happy for this app being an app. It’s wonderful and I think it’s easy to use for all ages, even if you’re on a laptop, chrome book, phone, iPad, or tablet..HeartOfGamingVersion: 38.0

Good overall, but horrible problemsI’ve been using this app three years, and until a few days ago I have had no complaints. But three days ago, I opened hangouts and found I had been locked out of the account I use for %90 of my conversations (it is a school account which I use because the school gives everyone an email address and most of my friends just use that email and don’t have a personal one). This has happened before, so I immediately went to the “add account” option. After completing the process it sent me back to the home screen with a little message reading “unable to add account”. I went through this process multiple times on both of the devices I use hangouts on, and found that it won’t let me add any other emails. I have tried to find helpful videos and websites and haven’t had luck, and I would vastly appreciate advice and explanation from the Hangouts team..ColleenCKingVersion: 26.0.1

Good App,but needs some good help.I can finally be able to text relatives that have different types of phones than me! I don’t have a SIM card, there is no point! With this app I have the thing I want. This is one of the best apps ever. I would recommend it!! I love the kitty stickers. I like to send them to relatives. They are funny. I also like that you can select the pictures you want to send to them. Whenever I want to call them, this wonderful app is able to call them! There is also FaceTiming. This app is a very good app, but sometimes I regret texting on it. There are big things like when I type in a email then it pops up two. I always click the wrong one. Please fix that. I would give this app 5 star if you fixed that. Another thing that I want them to fix is they should have one more stickers. In conclusion, this is one of the best apps ever! Rated: 3 star Not good for sending funny stickers and not good with emails..Meep 🤭Version: 26.0.1

Keeps blocking and turning notifications off on it’s ownSo the bug update just messed big time :/ It keeps turning off notifications off when I leave them on, it just blocks people randomly and I know it’s not me because I talk to these people all the time! So it takes a whole hour to try and fight hangouts on the app and on my laptop to unblock the person and turn notifications back on. Then it does it again the next day! I even made a new Gmail to keep talking to people and sadly it does the same thing to my other emails even my friends made new gmails to see if it’s them but it’s not. I would love this bug to be fix if I’m not the only one because I use hangouts a lot specially for work and this just makes everything so much harder! Other then all this hangouts is great! I use it a lot like I said, but I wish this bug or something will go away..BobRossKingTreeVersion: 38.0

Hangouts foreverI’ve been using google hangouts for almost 8 years now and I love it. I got to choose my own number and my number didn’t change even though I had stopped using hangouts for quite some time. My number wasn’t recycled or given to someone else like most of the other texting and calling apps. With google hangouts once you get your number that’s your number forever until you decide to either delete your google hangouts account or change the number yourself, and even after you die the number will still be yours. I love hangouts and I’d seriously recommend that everyone should have a google hangouts app and number. I’ve had not one issue with this app and I can use it anywhere as long as I have either cell service with data or on WiFi..Rainb0w«^„^»Version: 26.0.0

AwesomeI love this app, it is so fun! Me and my brother talk on it all the time! We love it but I think it should let u use Bitmojis and stuff like that, it’s kinda like texting but a little different. You can text friends but if they only do it because it takes up your friends space on the google hangouts sometimes I friend request them to talk and they don’t do it so I try deleting the invite, but I don’t know how too. I don’t know if it’s just me or your just not allowed to delete the requests. If you wanna get the app I think it’s great for probably 5+ because 8f you can text, you don’t want drama with your friends. I definitely recommend this app it’s great and you can send pictures it’s so fun so I would totally download it! I don’t think it’s money!! Peace out! ✌️.Hoda1Version: 35.2

No flaws reallyHangouts is just what you need for a calm, organized place to keep track of chatting between your so-and-so friends, or some colleagues. There are no flaws, even though people are saying so. Why? Because it does not have special features! This does not mean that Hangouts is unbalanced or flawed! It doesn’t NEED to have a lot of features, it is good enough already. You don’t need anything else on Hangouts, because it ALREADY has more than enough features! There are no flaws that actually count. Hangouts has everything necessary to chat in private, or in groups. It has stickers, emojis that come with it, (and on some iOS devices,) you can take pictures and videos to send on Hangouts, and even calling! Hangouts is all you need..SHAHDUDE.WVersion: 35.1

Use the google appsI have just graduated with my masters and after 6 years of use, I can attest that the suite of apps by google are smooth and easy and efficient. The only issues that ever arise have been with much older people that still use AOL or other outdated browsers and communication systems. The suite has fast and lite functionality for the whole team. MS office systems are slow and sketchy by comparison. Excel still has more functionality, but hardly anyone uses it anymore. Hangouts is an allin one solution for communication across teams. I can work on any system all day, sharing tools and screens, docs, and making meeting notes. Everyone gets connected and stuff gets done. It’s a major corporate conference tool at the google speed and availability. Use it or be an oldie that thinks the internet is just hype..CentralUnitedCoachVersion: 24.0.0

Why dose’t Google Hangouts work with iPhones?!😡I’m giving this app 3 out of 5 stars because I’m really disappointed and frustrated about that it doesn’t work with your phone!!! Whenever I try to sign in to my Google account to set Google Hangouts up it makes it look like it’s gonna work but then after I press “Done” it says “unable to load account” I don’t know what I’m doing wrong because it works perfectly on my laptop, but not my Apple Phone! (I have the same Google account on my phone and my laptop) It’s SO ANNOYING that it doesn’t work!!!! I’m very disappointed!!!!!!😡 Please improve this app so I can use it on my phone as well as my laptop! Other then that it works great on my laptop! I would recommend Google Hangouts for someone who wants to text and video call on a laptop, IMac or any other type of computer!🤠👍🏼💻 Again please improve this app! Thank you!😁.Fred BubbaVersion: 36.1

Hangouts is the bestMe and my friend have been using hangouts for years and only 2 problems some of the picture we send don’t load and video call are a little glitchy and sometimes won’t lets us hang up. Something they should add to make hangouts even better can be to be able to send videos over 5 minutes long! But other than that hangouts is one of my favorite apps for chatting with my friends whenever one of my family Members come to my house I tell them to download hangouts because it is just such a good app. I suggest this app. It is also free which is very good because there are many apps including discord that you have to pay for some of the apps features but hangouts everything is free! This is one of the best apps..Kittycatchloe2Version: 39

Not perfect, but okDon’t get me wrong, I really enjoy using this app. Although, the UI is extremely outdated, multiple bugs, etc. This app is really good for talking to friends you go to school with, and that’s pretty much it. If you want to talk your friend that doesn’t go to the same school as you do, or you’re in the older crowd, I wouldn’t recommend using this app. Same thing applies for talking to Co-workers. I would recommend people trying to talk to their classmates with the same district account to talk to each other, but that’s pretty much it. The only reason why I’m still using this app is because not all my friends have iPhones, or phones at all. That’s why I use this app. Since they all have district accounts, it’s perfect. To be clear here, when I say district accounts, I mean accounts assigned to you by the school district you go to, or the school district your school is in..Proud Parent of 4Version: 38.1

HeheI love hangouts because I can talk to my 2 friends and communicate with them. I also don’t really like it because it only works with wifi and the FaceTime isn’t good enough and it’s not good quality.Hammy1836392692Version: 26.0.1

HangoutsMy family have different devices which hangouts gives us the opportunity to chat. Very convenient and reliable!.Libby92856Version: 18.0.0

Great app!I use it to talk to my friends, it doesn’t cost any money, you can use a variety of stickers and emojis, and even your photos. You can also do more than text you can call video chat too. Seriously great app, totally recommend to you..§thornheartNCVersion: 24.0.0

The group chatsMy class invented a group chat and it’s awesome! I love the quality of the video chats and how it lets you to kick people out easily.Randomgirl_0210Version: 26.0.0

Love the appThis app allows me to keep conversations from work and my family separate, besides I can make international phone calls cheaper than my provider..BubichuVersion: 18.0.0

We love HangoutsJust wish Google would focus on it as their single messaging platform...CaminvanVersion: 26.0.0

It's a lit appIt's pretty fire📛.DteimpVersion: 18.0.0

As much as it is good, there is a MAJOR ISSUELet me say that you need to lookout for two fellow people: SirTZN and Aimbot_Aangシ. They send friend requests to random people, whoever accept will have their accounts DDoSed. Do not accept their requests, immediately block them..Bender077Version: 36.1

Amazing!Makes emailing and chatting easy! You can FaceTime send messages and lots more in an easy to use app!.Samuraikid247Version: 33.0.0

Really good!It's like a mixture between the best parts of WhatsApp and Skype! I use it just for business purposes and I love it!.Candice AlessiaVersion: 18.0.0

Dark ModeHello! I love hangouts and I use it to chat with my friends but this app really lacks dark mode and dark mode would be really good i situations to maybe preserve battery, decrease the brightness harming the eyes, etc..XxBoowhoxXVersion: 36.1

It Kicked me outI’ve been yawning this app for a while now to chat to my friends since they don’t have the same phone as me but when I went on today it was on the hangouts welcome screen and when I tried to sign in it said unable to add account. This has been a very good app for the past time I’ve been using it and I’d like to be able to use it again. I don’t know if you could help in anyway but thanks in advance..Harry Potter209Version: 35.2

Idk🃏.EjjenejVersion: 40.0

Little problemsLike most of the other reviewers, I used Hangouts for a long time, but recently, it’s been bothering me that my friends’ icons are their initials. My friends had the same problem too. The good thing is that our icon had the profile photo we recently changed to if we chatted on our computers. Now, it’s been two or three months since my friends had changed their profile pics and they have their profile pictures from three months ago. Please fix this problem. It’s really bothering me! Also, when I scroll up to see what my friends were talking before, the app begins to go crazy and lags while going to previous conversations. Apparently, I can’t stop it and I’m forced to restart the app. Please fix :) (Sorry my English isn’t really good).AyamenyahhhhhhVersion: 36.1

PleasePlease don’t move hangouts, it takes storage on gmail and hangouts takes less and my storage is 1 MB away from being full :/.Kitty bunny loverVersion: 39

I LOVE hangoutsI love hangouts because I can ft my friends and classmates . People I know who have hangouts would say the same things. I love being able to leave the group or join..HvhghghjhkjhkjhhVersion: 38.0

This app is amazing! ♥️So far this app has been pretty good :D u use it to talk to friends - FaceTime and other things :) in would totally recommend this app if you don’t have a phone number or any of that ! thank you for reading this have a great day ♥️♥️.TheMagicalCabbageVersion: 36.1

Awesome!😀Super nice and easy to use!.Apro6Version: 34.0.0

I love it. Please don’t take it away.I love this app. Please don’t take it away!!!!!.Sheri123456689Version: 36.1

Not badBut discord is better.&=/((*=+-$-%#+=Version: 36.1

Very goodIf you want a good app to text and call your friends you should get this !.Superdoom7Version: 35.2

It’s goodIt’s good but it won’t let me call the people I want to call it says it’s out of my domain which is stupid I don’t like when it does that so change it please.Be the f*cking unicornVersion: 33.0.0

I like hangouts....I do like hangouts and it’s a great app, I find it’s just making mistakes. They got rid of the drawing extension and that was my me and my friends favorite part. I also find the calls glitchy at times..HannahwasTakenVersion: 24.0.0

Honestly GreatI downloaded this and really enjoyed the app.Lil puppy loverVersion: 26.0.0

GreatI love it it works suPer well.Svm123461Version: 26.0.0

Great!The hangouts app is great to me because I have a lot of friends with different types of devices and it helps all of us communicate when we r all separated! One thing that I wish is that we could use the app without WIFI! But it's not that big of a deal! THANK YOU HANGOUTS YOU HAVE HELPED ME AND MY FRIENDS!!!!!👍🤗😆😃😄.Texting made fun and easy!Version: 18.0.0

Le meilleur jeuSuper cool!!!.LèmedédéVersion: 20.0.0

WorksIt's great!.StmhsVersion: 19.0.0

SGGood app, easy to use. I would like to know how back in past can we retrieve chat history..Bolt_in_the_blueVersion: 18.0.0

Bum fart pooIt asked me for pics of my bum.Micheal scott45Version: 38.1

❤️hangoutsI love this app definitely recommend if you don’t have text and have enail👍.TfufkighkhfhVersion: 26.0.0

The best app ever madeI have loved Google hangouts since the minute I downloaded it. It has really good quality emoji’s for any time or any emotion you want to use. Hangouts is good for children who have a Google account and want to text are use it to text all of my friends and it is very useful I find it better than just normal message or Any other texting app.^carebear^Version: 26.0.0

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Hangouts Negative Reviews

Worked great until it didn't, repetitively messed up my phone, can't uninstallIt worked great for a while, but it often didn't notify me of new messages. Then it just straight-up wouldn't work and constantly messed up my phone. It would freeze up and the only way to get it to work again was to wait Multiple Days for my phone to die. Sometimes I couldn't open the app (a lot of the time, actually). Sometimes I'd open it just to have it crash. So I uninstalled it. Only to find that every time I power my phone back on or connect to wifi or renew my phone service it reinstalls. Meanwhile, it Still says I have the app in my settings, no matter how many times I click 'delete app' as soon as I go back to the manage storage page it's listed again. I DON'T WANT THIS APP ON MY PHONE ANYMORE!! IT MESSES IT UP AND NEVER WORKS!!! Tell me google, why can't I remove your apps? What are you doing to my phone? How do I know you're not stealing my information? I mean, of course you do, that's how you make your money, but I mean off-Google stealing info. You have no idea how much it bothers me that I can't remove this app....NocturnaTheWarriorVersion: 35.0.0

Totally ruined, Please fixGoogle Hangouts used to be my go to app for texting. It was easy to call, you could see it on both computer and tablet/phone, and all it needed was an email. A few months ago, you took out the option for normal calls in group chats and made us use the clunky, buggy, TOTALLY DIFFERENT APP, Google Meet, but it was still decent and I still used it because you could easily access it on the computer. But the most recent update was the last straw. You now can’t even use the app or login AT ALL! I get that your trying to push Google Meet and stuff, but the whole “all your conversations in one place” marketing just ISN’T TRUE. Before the update where you forced us to use Google Meet, we HAD all our conversations in one place. The idea of being able to use Meet in hangouts was cool, and I liked that we had the option, but taking out video calls entirely DIDN’T improve the service, it made it terrible. I gave this a 5 Star before the meet update, and a 3 Star before the Gmail update, but now the app doesn’t work and I would give zero if I could..Psuedo :)Version: 38.1

Can’t access my messagesI’ve used hangouts for over 2 years and it’s been so so (I can’t video call for some reason and the messages take a while to actually get to my friend) but this is the final straw. I opened up the app today and it said that my storage was “insufficient” and that I needed to go to settings to fix it. I went to settings on my phone, saw no way to clear the data or cache, so I went to settings on my google account and still no way to clear it. This is the only way I can get in touch with my best friend (who lives in another country). This app isn’t great but I NEED it. I’ve left multiple complaints and help requests over the last months but not a single person has reached out to help me fix it. I’ve seen other people who’ve had this problem and they never replied to those help requests either. In short, I will not be using your app again (because I physically cannot) or any google products including your web browser. I hope you’re happy google that you’ve separated me from my best friend for perhaps forever..TechMBAVersion: 36.1

HangoutsI am so disappointed that I can’t get on hangouts now because you want me to pay for a free app and I was always using hangouts and now I can’t even get on unless I pay that is awful to make me pay for a free app so I guess I am done with hangouts. I have friends on there I need to talk to and now I can’t because I am not paying you for a free app this is really sad you are doing this. It is a free app so why are you trying to charge me to get on and wanting me use a password. A free app should be just that and not have a problem to be able to get on it. You are doing this with two free apps I usually use hangouts and Instagram this is really upsetting to me. I am still trying to add hangouts and Instagram app but it won’t let me it is telling me I have to pay for a free app which I am not going to do. I do have family and friends I would like to chat with but I can’t because you want me to pay for free apps which I refuse to do. You people should feel ashamed trying to get money from people for a free app.ScoopslrVersion: 36.1

Unable To Receive Calls & NotificationsSince this update, I am unable to receive any real-time call notifications to my Google Voice number in the Hangouts app. This is my first time ever having this issue as a long time user. My settings are unchanged in my iPhone for receiving all notifications for Google Voice Hangouts inbound calls. Calls to my number ring on the callers end. Also, I am not receiving notifications in the Hangouts app when voicemails are left. I do not have my Google Voice number forwarded to any other number. I have uninstalled and reinstalled Hangouts today (Apr 9th) without any resolve. Not a good time for this issue to arise. - NOTE: I have Hangouts installed on an older iPhone (running 12.4.5) and it too will not provide any inbound call notifications whenever someone calls my Google Voice number. Also, I am not getting Google Voice Hangouts voicemail notifications on this old iPhone either when previously I could. (Outbound calls from the Hangouts app on either phone is NOT an issue.).TM70sVersion: 33.0.0

Unable to manage Incoming CallsI’m a software engineer and Google Fi user. I’ve just spent the better part of two hours trying to get my iPad to stop ringing every time I get a phone call. As far as I can tell, the setting that used to control this must have been removed from the app, as I can’t seem to find it. I had no trouble performing the same action in the web browser on my computer. Due to that, the Hangouts integration with CallKit is stuck permanently on the ON position and I therefore am unable to keep my iPad from ringing every time I get a phone call. This is doubly annoying because Hangouts does not seem to respect the spam block settings I’ve set up for my phone, which means in addition to all of the real calls I’m getting which ring on both my phone and my iPad, the 10-12 spam calls I’m getting per day are also ringing on my iPad. This situation makes Hangouts untenable for me. I’ve deleted it, and I’m urging my friends and family to uninstall it as well. We’ll get by with FaceTime or FB..BestestdevVersion: 36.1

NopeThis app is crap compared to messenger and that is really saying something. on iphone6 it is nearly impossible to even see the messages due to the tiny strip of screen which remains when one has the keyboard up to type (the resolution is formatted for longer screens). the kb is supposed to swipe down but doesnt work easily. it creates a lot of lag and is frustrating. it also doesnt let one select multiple pictures for a message, so one has to send them one at a time. and fhere is no tab to see photos one has sent, like messenger. there are also no reacts on messages which do come in handy and save some time and typing. anyway it is /ok/, i suppose. it’s just about usable but not at all high calibre. very beta and glitchy. i would have expected better quality from google. you own the internet, ya think you could make a decent messenging app. oh also the sticker oacks are weird and ugly lol. AND Fb just made messenger 1/4 of the size it was. it is now only 36mb whereas hangouts is 100+mb. fail.IamthatfreespiritVersion: 27.0.0

The worst app I have ever seen, don’t waste your timeThis app has the most illogical, unusable, unintuitive, incomplete, confusing interface I have ever seen, rendering it completely useless for making group calls. It looks like it was designed by an insane person. No real menus or controls, just random icons with a few options that don’t make sense under each. No logical organization or tracking of contacts or groups as they are added. When you try to create a new group for a hangout, it allows you to name it, but then starts editing an existing group. Type in the contact you want to add, and it won’t recognize it even if it’s already in your contacts. Try to confirm the contact so you can move to the next one, and it disappears, along with your group. However, being a Google product, it keeps logging every action, including contacts you removed, presumably for data mining purposes. Just an utterly frustrating waste of time. I would rate it zero stars if I could..Springbuck100Version: 36.1

ScammersThere’ A lot of scam on this app. Lots of criminals trying to get your money. Don’t be a victim..DylanoneVersion: 26.0.1

TerribleWhy the heck can’t you block people or remove anyone?😑.Way to hard.Version: 24.0.0

What happened??Can’t make outgoing calls anymore on this app , worked fine 2wks ago not anymore.Bedroom guitarist 884Version: 36.1

Won’t let u sign inIt used to be great, but now when I try and sign in it just tells me to download gmail and use that instead.Yepp🙄🙄🙄Version: 41.0

Hangouts appUse to much data☹️.R. lamoureuxVersion: 39.1

Took away the call featuresTook away the only good feature which was the phone call option. Shame.KibaXIIVersion: 36.1

They took calling outThe app based on talking to your friends disabled calling, would not recommend.CkckeeVersion: 36.1

Why google meet?I would have originally given this a 5 because all my friend and I talk on this. However, due to the recent decision of changing calling to meets this rating is low. Why the frick would you do that? I don't want to download another app to call with my friends. If I want a meet I will make one, but I don't..That_weirdoVersion: 36.1

H e l pI have been using this app for years on end but yesterday when i re downloaded it, it doesn’t log into my school account even though i’ve been using that one ever since i’ve been using hangouts. it loggs me out and brings me back to the “welcome to hangouts” screen please help me thanks.MariamisawhooshVersion: 35.2

Solid messaging; really needs Split View support!Still awaiting Split View support on the iPad in Oct 2017. App works just fine on the iPhone, but it’s a real pain to work with on the iPad because it takes up the entire screen all the time. Would love to see an update to add split view..RagartVersion: 19.0.0

“Storage Almost Full”I just wanna chat with my friends!.Lolthis sucksVersion: 34.0.0

AwfulI can't use it all of the sudden. It's been working and then boom, it crashes before it even loads. Fix this dev. I have iPhone 5.Idk bob lolVersion: 35.1

What theI couldn’t even log in this app SUCKS 😡 this app is garbage.U n k n o wVersion: 27.0.0

I used to love thisWhat the freaking heck!! I type in my email and it says unable to add account and I don’t understand so please fix this!.Ill feed you to the lionsVersion: 26.0.1

Issue sending locationOn both my ipad and iphone (running ios 13.1.2) .....if I try to send my location.....I get : “can’t load search results try again”. Please fix, thanks in advance..El Beasto FactoVersion: 26.0.1

Just sucksIt’s so bad.VhjkvhkletukcyjVersion: 26.0.1

StupidThis app is so freaking stupid like it is app it have to go no one likes this stupid freaking app.A_gurl30Version: 27.1.0

👎🏼Stupid and boring.The Claire!Version: 25.0.0

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