Checkmate - Scan Your Friends Customer Service

Checkmate - scan your friends Positive Reviews

Great app, a few issuesI love the app it usually works well, but I am at the point where almost all of my friends have stopped working. I just can’t rescan them, it will let me press the button but it doesn’t actually do it. I have uninstalled and reinstalled but it did not fix it. I also have the issue with if I press the send all button, it tells me some of my people on the list are not my friends, but I have scans with them. Along with the issue of not being able to rescan, I have a few notifications from people who have scanned me that do not go away when I view them, and I can’t rescan them. These issues unfortunately make it really hard to use the app since most of my friends don’t work anymore. I do love the app when it is working though!.KwaneeshiousVersion: 1.4.1

Super interestingIt’s super interesting to see what % you are with different people. It’s not always who you expect. My whole gc got on it, it was fun to see how we stacked up. It feels like the whole school got on it in two days, it was kind of insane. All my friends were checking their scores with me. My boy got a 99.5% with his gf but only a 56% with his ex. And a girl I know got her highest score with her RA lol. Idk if it’s gonna last, but right now it’s one of those world stopping things here. It’s really cool to be in it..Iz.katieVersion: 1.1.6

OBSESSEDLiterally became obsessed with this app since my friend showed it. I’m trying to get all my friends on it the only thing I would say for them to add is an option to scan out of camera roll 😭 for us long distance friends we can’t scan irl and it’s a pain having to put up the codes on another screen to add my friends. But I love this concept and I will keep using this app!.Shyguuuyyy2727228Version: 1.4.2

Need Privacy OptionsI love the way this app is set up, but I would like to see some more privacy options regarding who can view your scan refreshes, maybe limit it to a friends only or maybe even allow users to create a list of people that are able to view their scan refresh updates. I don’t like the fact that I can see even my friend’s friends compatibilities that I am not connected to, and they can see my friends friends..AnonymousMuleVersion: 1.3.8

Mmmm- plz allow the ability to change profile photo to emoji of choice - have each questionnaire add towards a more accurate prediction, vs a new % from scratch each time - ability to guess what your match guessed, to see how your guess compared to reality /// Currently you need to scan 2x in a row to see the latest % which is odd /// Cluttered hierarchy in the finished questionnaire screen.ElectricMangoVersion: 1.3.8

Add a “Send All” option when sending questionsCan we have an enhancement added to have the option to send questions to all friends instead of individually clicking on each friend?.JadkensVersion: 1.4.1

Point of agreement feature suggestionVery fun app! I like answering these sorts of questions and knowing what my friends think too. I think the point of agreement feature is quite interesting, but I would like to see a point of disagreement feature too. It could prompt some interesting discussion and healthy debate among friends!.M204987Version: 1.4.1

Needs more retrospective analysisThe undo feature is limited to only the most recent question, and the KP categories are vague with minimal info on feature/variable importance. Overall cool concept but would be nice to get deeper looks at the areas of compatibility that are being measured and which questions go into them.MattyCRapzVersion: 1.3.2

A couple bugsGreat app! I noticed two bugs in the past week. It won’t let me invite anyone to the app or search anyone, so I can’t add anyone new anymore. It also won’t give me a new score when rescanning some of my friends, even after we’ve both answered new questions. It just says new scan not available or something..Salad196Version: 1.4.8

Can’t login into account after deleting it and making a new oneLove the app. But I deleted the account and wanted to make a new one but it wouldn’t let me login to make a new one. Maybe a new account system is needed.Checkmate commenterVersion: 1.4.2

Dynamic way to connect!This app is too fun hahaha I have an exam next week and I should be studying but I’m spending all my time answering these questions and rescanning my friends 😊😅.EmmyJuliet96Version: 1.1.7

Layout is too big for iPhone SEI can’t see some of the options on the screen because it’s optimized for bigger phones :( I wish they would change that or at least have a settings button to adjust the ratio.AnonymousMouse987Version: 1.4.1

I would give it 5 but…Theres an error on my question screen. i can’t get it to load or see any of the questions at all :( i dont know if i should delete the app or redownload but i’m sad about it. please fix so i can see more questions :(((.SpicytunamayoVersion: 1.3.3

Mbti-heads riseNeat little app for young people to think about their personality types for funsies!! not perf but fun and cool ui/ux and features (streaks! pin friends!) thanks checkmate!.Khu12345Version: 1.3.3

FunFun interactive not the most accurate tho like why doesn’t it take into account Valorant stats? Like I’m a vandal main my friend’s a phantom main and it says we’re 95% similar. That’s impossible. Please revise..EpicFlashFlareVersion: 1.3.8

Can’t answer questionsI keep receiving an error when I try to answer more questions even after I delete and log into the app.TY482Version: 1.3.3

Decent appIt’s not bad but my girlfriend and I only have 40% compatibility so obviously there is a bug.NattthanHVersion: 1.3.8

Fun but buggyHas a few bugs like not being able to accept friend requests or scan requests and you also cant search people up which makes it difficult to use.LilyyyyyyyyyyzzzzxxxxVersion: 1.3.8

Change answersSuper fun but needs an option to change answers. questions often misinterpreted and can’t even go back while completing the questionnaire.Edmundbear75Version: 1.2.8

MBTIAdd MBTI or at least let users put it in their bio, that would make matching OP.SuperbeexxxVersion: 1.6.7

Very coolI love using this with my friends. You can see how compatible you are and it updates as you answer more questions. Love it..Christina_MKVersion: 1.0.5

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Checkmate - scan your friends Negative Reviews

Customer ServiceMy app must have been broken for about a month now. Nothing will load on any tab, no matter how good my wifi or data is. The first time I noticed this issue, I went to the email they suggested I reach out to to report it. I have yet to receive a response from them, despite that first email being three weeks ago, and sending an additional three emails. They tell us they want our feedback, but won’t help when I express that I’m having an issue with the app..53I8008Version: 1.5.7

ProblemsI think the app is really fun, and I would love to actually use it. However every time I download it after a certain period of time it tells me that I haven’t done my onboarding questions (I have) and doesn’t let me rescan with anyone. I’ve had this same problem twice now, and the first time I deleted my account by and made another one, which worked for a while but the problem started up again. I want to use the app! It just won’t let me.Rafa guivernauVersion: 1.3.8

CHANGE ANSWERS!!!!Please make a way to chnage answers, i accidentally clicked the wrong choice and was stuck with it and it most likely threw off some important info cause it was a loaded questioncm, one of the most influential. why is there not a way to change answers!! would have to make a whole new account just to see accurate results.Im gonna regret this nicknameVersion: 1.2.7

Can’t answer new questionsI was able to answer a new set of questions once, but when I tried answering a new set of questions it would say “Error Try Again.” I’ve tried closing the app and reopening it, and I’ve even deleted it and redownloaded the app but it still says the same thing!.JayxbaeVersion: 1.3.3

God Awful User ExperienceThe developers of this app must be children or must've made this as a weekend project. why does it not give you the option to invite people tht aren't in your contacts or have some alternative way to invite or share with friends? isn't that the whole point? user experience is terrible. L app..ChildishNewsVersion: 1.3.8

MehThe app is very hard to work with just on a practical level; it glitches out and sometimes puts scans up twice, very cluttered list of matches, etc. I think it could be structured better. Also my survey screen just says “error” after 10 minutes of using app..Richardius brianVersion: 1.3.3

I’m getting error retry!!I cant answer new questions cause it’s telling me there’s an error. I spam the retry button but it still tells me there’s an error. I deleted the app and restarted my phone but it still is telling me there’s an error. Please fix this, I’m obsessed with this app but now this is torture not being able to answer questions..HappyasianleeVersion: 1.3.1

Friend insights?This app is very fun and they are marketing it very well: I don’t think I’ve shared an app with this many different people ever. But it says once you add 16 people you’ll get access to “friend insights”. I wanted to see what that is but all I’ve done is provide them with more users :/.Ellius77Version: 1.3.8

Cannot delete account and infoCannot seem to delete account and info after setting it up. there is not settings menu or anything really other than an up sell to share to friends and to scan someone else. Garbage UX.CopalutoVersion: 1.4.0

Not workingI always get notifications for new questions, but everytime i open the app, it looks like the sign-up page as if i'm a new user. when i go to the questions tab, it always says i completed all questions even though i got a notification for new questions and never even did them. maybe the app is still new and hasn't been optimized for iphone 13promax models. but it literally doesn't work..CrabrangooniVersion: 1.3.8

Can’t create accountWhen I try to create an account, I get an error that it has failed. “Error making account. Something on the path from your phone to our servers…”.Mcglocks77Version: 1.4.7

I want to delete my accountYour app is stuck in adding contacts and will not let me do anything. I want to delete my account. How do I delete my account???.MexlvVersion: 1.6.6

Let us change answersPlease let us change answers!!.IneedhelpsomuchasffVersion: 1.3.4

It’s definitely an app!It’s okay, but actually pretty boring and childish.. 100% wouldn’t use more than once. Please save your storage and delete!!.A HSP.Version: 1.3.8

Can’t answerGot this app earlier today and was able to answer 2 rounds of prompts. now i get an error message and the retry button does nothing. i’ve redownloaded the app several times and restarted my phone, but nothing!.ThespandexreporterVersion: 1.3.3

Can’t delete accountWhy can’t I delete my account? It says I don’t have authorization to do it..Indie7224Version: 1.3.6

I got a low score with my gfWe were supposed to get 99, instead yall gave us 7%.Big Floyd 253Version: 1.4.2

PLEASE FIX THE APP IM SAD I WANT TO DO QUESTIONSMy app doesn’t work it never gives me new questions and always says something went wrong.Doo doo da dooVersion: 1.3.9

LThis app ruins friendships… do not and i repeat do not download this app is you want to keep your friends 💔.VanthaboutsitVersion: 1.3.8

BuggyKeeps saying error on my q screen… deleting and redownloading the app or restarting my phone doesn’t fix it.CherwioVersion: 1.3.3

🧙‍♀️Let us search for friends to add them.GgiscoolbillbVersion: 1.3.8

No uppercase namesVery disappointing app that is polarizing our youth by not having any uppercase names. Smh.JimnklimVersion: 1.3.8

Super buggyI can’t even get through the first quiz cause it’s soooo buggy.GotariannaVersion: 1.3.6

Creepy & tmiI don’t like how the app is asking questions about my sex life and relationship dynamics. interesting idea but this is a big no go from me.Tmiddleton3535Version: 1.3.8

Error/retry in questions windowIt won’t allow for any more questions.ArdenixVersion: 1.3.3

This app is horribleDon’t let an app tell you if you have friends or not.AsphxltVersion: 1.3.8

.I can't create an account.Thotty mommyVersion: 1.3.8

Not really hitting the markThis is just basically an overrated q&a..Ahmeded48Version: 1.3.6

Buggy and not ready for launchCouldn’t even sign up. This is after I received the email from the dev team that said “it works now”. Please fix the bug at sign up and log in where the number pad is blocking the submit button. It won’t go away. I’ve tried rotating my phone, swiping away, using the auto fill, etc etc. There’s also no back button which is a crucial element of UI/UX design (H3, Nielsen Norman Group heuristics, CS 147). Was excited for this. Hope to use it when it’s ready.Fellow Student DevVersion: 1.1.1

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