WTB Online Customer Service

WTB Online Positive Reviews

Anni Ryan, Vintage Store OwnerNever, ever have I met nicer people! They’ve been so considerate and truly helpful. Every single person has been outstanding. Such personable professionals. They’ve been there for me no matter my situation. They’ve smoothed out any complication I came in with. I go to WTB on E Sprague and Napa, and if I lived in North Dakota I’d still drive there, they’re that wonderful! They’ve been a tremendous blessing to me!! I’m very grateful. Thank you WTB!!.ARM-wayVersion: 3.2.0

Huge Improvement! Interface IntuitiveI’ve been with WTB my whole life, and have been using their old app for the last 5 years. It was great for simple things, but mainly I’d just use a computer for anything intensive. This new app is much more up to par, the security is better, the customization is better, a lot more options and it just flows well..EV3R3TT_J0J0Version: 3.0.1

Washington TrustI’ve been with Washington Trust for 15 years. I started my accounts in 2008 Superior bank with very professional staff my contact there has been there the whole time I’ve been banking. His name is Jeff LaCoss and I am blessed to have him as my personal banker. All the staff are excellent and attentive. I can’t say enough good things about them and their response to my needs..Nicholas John LAVersion: 3.10.3

Fantastic bankI am so impressed with Washington Trust Bank and would recommend them to everyone. Their in person staff and their telephone staff are so helpful whenever I need them. They were so knowledgeable and comforting to me after my husband suddenly passed away. Washington Trust Bank and staff would get 10 stars or more if I could give them..LunarWitch36Version: 3.2.0

So much betterThe whole app is so much better and easier to use. despite some reviews disagreeing, those are the lies of the century the new one is just fabulous. my deposits also load significantly quicker although i don’t know for sure if these two correlate..Jojo99jojoVersion: 3.3.0

HUGE improvementThe previous app was borderline unusable, and was actually making me consider other options. They clearly heard some feedback, because the new app is great! Overall, big, big improvements on UI and UX. Thank you!.FpdinsVersion: 3.8.0

Easier To Use Than I ThoughtI wasn’t sold on using an APP for banking but is much easier and organized for ease of use than I expected. Should have known it would be a good product from Washington Trust..WVCollegeMomVersion: 3.1.2

Great Customer Support!The whole staff at WTB Pullman is so helpful especially Kait who helped get us set up with WTB app to making transferring money a breeze. We also like the fact that they are a locally owned, multi-generation family bank!.JamesLJessVersion: 3.3.2

Bill payI liked the other system because it always gave me an id number when it was paid. Here I have to just hope I got it correct Of course, there is always possibility I’m doing the process wrong.ZeeTankVersion: 3.1.0

Huge improvementUser friendly makes a huge difference.Roswan77Version: 3.4.0

Fantastic!Washington Trust Bank is by far the best bank in the Inland Northwest. They always provide excellent service no matter if I call or physically go in. I am extremely impressed with the new app and online banking. Great work!.MYorlanoVersion: 3.0.1

New Mobile AppI love the updates, it’s so convenient!!! It has it all from statements to the new conversation feature, messages, super cool!! The navigation is super easy to operate on cellphone. Thank you, Washington Trust Bank!.O. MenchacaVersion: 3.0.1

Bill payWhere can I go to schedule them so they don’t pay right away and I can put a date to be paid by?……..VAHoskinsVersion: 3.1.0

More secure and better functioningMuch better security features and I appreciate the wood grain or topographic map background as well. Great update. My old wtb app used to glitch all the time..BobbyleecomedianVersion: 3.0.1

Big improvement!I’m loving the new app. It is a big improvement from the previous version. Love the new interface and how quickly it opens..JakeMcCartyVersion: 3.0.1

Check depositsThis is so easy. Saves me a trip to the bank and hence it is effortless. Wish I’d been using this feature years ago. Thank you WTB..Niki authorVersion: 3.10.3

ReviewI like your new updated app because it’s easier to get things done. It’s quick and easy..Etcrgikae6Version: 3.4.0

Great bank and awesome app!!Super easy to use!!!! This app does it all. Really love the way information is displayed and how easy paying my bills is..Craving94509Version: 3.4.0

Bill payDidn’t like that I had to go back and forth between payees to make payments, they use to be all on one screen and you could mark and pay all at same time..MelGal1952Version: 3.1.0

Banking with easeApp is super easy to use and I can quickly perform a mobile deposit or transfer. WTB is great bank!!!.SquiccisVersion: 3.5.0

Easy to customizeSo easy to customize my dashboard view for what I most frequently do..BW_2023Version: 3.1.0

Using the new pay optionAbsolutely outstanding. I just payed everyone on about 3 minute. What a time saver. Great job folks. George Bowen.Rustybig6674sVersion: 3.1.0

Great jobQuality banking made easy for a single mom of 6..SingleMom4lifeVersion: 3.3.2

🥳I really like the new app, looks way better..Nothanks86Version: 3.0.1

Love it!Soo many new capabilities, super user friendly, LOVE the look and feel, this app is awesome! Thank you WTB!.DNG1990Version: 3.0.1

AwesomeThis is the best looking and easy to use App..Kaylad702Version: 3.0.1

Upgrade!Impressed with this app!.JoshAndradeVersion: 3.0.1

Love updateGreat new interface. Love it!.JBradley2128Version: 3.0.1

On lineThe app works great I love it..DwhranchVersion: 3.5.0

Banking needsBest bank ever !! I love WTB SO MUCH!!.Etpot18Version: 3.1.2

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WTB Online Negative Reviews

Change over is awfulI’m sure there was some item that WTB saw in the old system that made them change, but so far both mobile & desktop experiences have been awful at best. I used to be able to log in & be done in 3-5 minutes max, now no…. The view is not what I want, and I’m having to spend MY time adjusting everything to attempt to get what I’m after. Spent around 15-20 minutes the other morning on the desktop and gave up after being so frustrated and just logged out. But I couldn’t log out as the normal logout location (95% of websites) is upper right, now it’s lower left WTH?? Good thing the IT/OPS did put that in the letter they wrote having to explain the blah blah blah excitement of a new site…horse hockey…. Bad decision by WTB management on this one!.The new site blowsVersion: 3.1.0

Not as easy as the old app. Frustrated.The old app pulled up my checking account as soon as I opened the app with transactions in view, which is what I’m doing on the app 99% of the time. This app has an old checking account on the main page that says closed, and I can’t reorganize the main page to get my current account first. After I scroll through to my account, I then click on transactions. It’s not showing transactions I made this morning, which tells me it’s updating at a slower pace than the old one or it’s not updating at all. It’s more work and I’m frustrated. I spoke to a branch employee about the new app a while ago and he assured me it was user friendly. I don’t agree..Sammi7793Version: 3.0.1

Missing featuresThe mobile app used to show you pending transactions the moment you swiped your card through any machine. Now it doesn’t even show atm withdrawals for two days. Thought this was supposed to be an update. We went backwards.Frustrated with full earsVersion: 3.2.0

NavigatingMore difficult deciphering how to change or edit bill pay. Can’t find how to submit changes..Murphy92753Version: 3.1.0

IPhone 7.Not everyone can afford a new phone! Please make your app compatible with iPhone 7 again..Clf grannyVersion: 3.5.0

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